Deleted Old Account, Still Getting Charged

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Deleted Old Account, Still Getting Charged

gabblewae
Casual Listener

My Question or Issue

I was on a previous account, however, I have since deleted the account, but I am still being charged for it. Help!

6 Replies

Brunelicia
Rock Star 13
Rock Star 13

Hi @gabblewae,

 

Welcome to the Community.

 

In order to delete your account, you need to first, cancel your subscription.

It sounds that you may have a second account that still has the Premium Plan active.

I recommend you to check out this article and all follow all of its steps.

 

Hope this helps 🙂

BruneliciaRock Star 13
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gabblewae
Casual Listener
Hello,

I have since deleted the Facebook account associated with the account and
it is no longer retrievable...thoughts? 🙂

gabblewae
Casual Listener

Hello,

I have since deleted the Facebook account associated with the account and
it is no longer retrievable...thoughts? 🙂

Brunelicia
Rock Star 13
Rock Star 13

Deleting your Facebook Account does not delete your Spotify Account.

 

Although you broke the connection between your Facebook profile and Spotify, you're still able to request a Password Reset. Go to this page  and fill in the email address that was used to log in to Facebook. You'll be able to create a password which you can use to log in and then cancel your Plan.

Just by deleting the Facebook account won't cancel it.

 

BruneliciaRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

gabblewae
Casual Listener
I created the Spotify with a Facebook account. So I assumed that the
Spotify account was unrecoverable.

Brunelicia
Rock Star 13
Rock Star 13

@gabblewae, if none of the steps above worked  I’d recommend reaching out to Spotify for more help with this.

You can find some more info here on how to do this. They'll be able to help you better with your account 🙂

BruneliciaRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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