Double payment

[Reecemcj]

Country:

Canada

Device:

iPhone SE

My Question or Issue:

My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went into my account, Spotify took it.

Yet for some reason my account still shows payment failed.

Can I just get my money back or do I have to cancel my account and take the $10 as a loss? 

[Billy-J]

Hello @Reecemcj, and welcome to the community. 

I am so sorry for the inconvience and the frustration on this issue. You can certainly contact Spotify if you want a Full refund, before 14 days of the purchase, but you’ll lose your benefits after the refund. 

Refund Policy - https://support.spotify.com/us/account_payment_help/payment_help/refund-policy/

To Contact Spotify - https://support.spotify.com/us/account_payment_help/payment_help/how-can-i-contact-spotify/

So sorry for this issue, and hope I helped! Have an awesome day 🙂

Thanks,