Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Double payment

Double payment

 

Country:

Canada

Device:

iPhone SE

 

My Question or Issue:

My boyfriend paid for the family plan for him and I and I forgot to cancel my subscription and so as soon as money went into my account, Spotify took it.

Yet for some reason my account still shows payment failed.

Can I just get my money back or do I have to cancel my account and take the $10 as a loss? 

0E711346-DA94-4AEF-B6EB-47FB5F40B423.png
DC73D64B-E685-4E40-89FF-12BABFCBDECF.png
280109EC-F9E6-4F75-A440-825C6CFD36A5.png
Reply
1 Reply

Hello @Reecemcj, and welcome to the community. 

 

I am so sorry for the inconvience and the frustration on this issue. You can certainly contact Spotify if you want a Full refund, before 14 days of the purchase, but you’ll lose your benefits after the refund. 

 

Refund Policy - https://support.spotify.com/us/account_payment_help/payment_help/refund-policy/

 

To Contact Spotify - https://support.spotify.com/us/account_payment_help/payment_help/how-can-i-contact-spotify/

 

So sorry for this issue, and hope I helped! Have an awesome day 🙂

 

Thanks,

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts