Duo Mix playlist cannot be used.

[user-removed]

Plan

Premium Duo

Country

Czech Republic

Device

Desktop, Mobile

Operating System

Windows 10, Android 10

My Question or Issue

Hello,
I cannot redeem the option for Duo Mix Playlist.
I tried different browser, private mode, different device but still the same error.
I have recently switched from Family Subscription to Duo Premium and from the first day I'm having this issue, first I thought it is due to sync but it is a week and still the same problem (see screenshot).

[Ivan]

Hey there @user-removed,

Thanks posting here in the Community! We'll gladly help you out.

In case the extensive troubleshooting you've done so far didn't help you it's possible you've encountered an issue that we're currently looking into. We suggest checking this Ongoing Issue and adding your vote to it by clicking on the +VOTE button. Make sure you follow the steps provided under Status Update as well. 

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Hope this helps. Let us know if you have any more questions.