Help Wizard

Step 1


Gift card not accepted

Gift card not accepted






Macbook Pro 2022

Operating System



My Question or Issue

I have had a gift card for several month (almost a year) and never used it - now trying to, the code is not accepted. What can I do? Don't want to lose the credit!!
Error Message: "Da ist wohl etwas schiefgegangen. Versuch’s nochmal oder sieh dir dazu unseren Support-Bereich an." (btw. support-link is 404)
pls help!

1 Reply

Hey @schmarlene ,


Thanks for coming to the Community.


The error message you're seeing can appear for one of the following reasons...

  • you bought the Gift Card in another market (country)
  • you're trying to get more than 18 months Premium from Gift Cards at the same time
  • you may be typing in something wrong; sometimes a zero looks like an O, or a capital ‘i’ looks like a lowercase L.

You can try redeeming the card in an incognito window in your preferred browser at


Let me know how it goes 🙂

MaximSpotify Star
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