Gift card not accepted

[schmarlene]

Plan

Premium

Country

Austria

Device

Macbook Pro 2022

Operating System

Monterey

My Question or Issue

Hello! 
I have had a gift card for several month (almost a year) and never used it - now trying to, the code is not accepted. What can I do? Don't want to lose the credit!!
Error Message: "Da ist wohl etwas schiefgegangen. Versuch’s nochmal oder sieh dir dazu unseren Support-Bereich an." (btw. support-link is 404)
pls help!

[Maxim]

Hey @schmarlene ,

Thanks for coming to the Community.

The error message you're seeing can appear for one of the following reasons...

• you bought the Gift Card in another market (country)
• you're trying to get more than 18 months Premium from Gift Cards at the same time
• you may be typing in something wrong; sometimes a zero looks like an O, or a capital ‘i’ looks like a lowercase L.
  

You can try redeeming the card in an incognito window in your preferred browser at https://spotify.com/redeem.

Let me know how it goes 🙂