UPI Payment failed but charged

[Subhransu]

Plan

Premium

Country

 India

Device

OnePlus 3T

Operating System

Android Oreo

My Question or Issue

I tried to upgrade my subscription from free to premium 1 year through UPI payment method.

But the payment got failed and I was charged Rs 1189. It didn't get refunded as well.

Spotify please help me on this. Attaching the screenshot of my payment proof.

[ShauryaSingh]

Looks like this issue is with most of them

[ihybrid11]

I am facing the same issue. Moreover I tried twice. So for me its 1189 * 2 😞

[Subhransu]

I feel you bro 😞 ...I was about to do the same.

Hope Spotify will look into it.

[jerry-splat]

Yep yep. Faced the same issue. Didn't retry though. I tried via Google Pay. The amount got debited, but Spotify reported a payment failure.

[aradhya_sx]

How are you guys resolving this?

[Joel29122]

Have the same issue here, need help from Spotify ASAP!!!!

[kaushik2719]

Even I am facing the same issue. I have also tweeted the issue on @spotifyCares

[niloykundu]

I have the same problem. Completed the transaction through UPI while Spotify says transaction failed.

[ihybrid11]

Even I just tweeted to Spotify care. Looks like their page is full of such tweets. Something terribly went wrong in their platform while launching it in India. 🥺

[sandeshdharne]

I tried to upgrade my subscription from free to premium 1 month through UPI payment method. I was charged Rs 129., and its still showing as free account .It didn't get refunded as well.

Spotify please help me on this. Attaching the screenshot of my payment proof.

[sandeshdharne]

i have connected with them with chat this is what they said

[ihybrid11]

Hey How did you connect via chat?

[Utkarsh]

I am facing the same problem. I am on my OnePlus3T and bought rht 3 month plan using UPI ,was charged for the same, but didn't get any notification from Spotify . 😞

Also guys, do we get the 1 month free trial or not?

[kaushik2719]

But I guess we all have opted for the prepaid version, so why does it matter if the payment method is reccuring or not. 

[jerry-splat]

That's cool that you were able to get ahold of them via chat!

Did you happen to ask them why this would be an issue in a non-recurring billing? Some folks (including me) opted for the annual payment. AFAIK, that's a prepaid plan; I didn't get the impression that that was a subscription.

Also, were you able to get any info on refunds and what the refund window might be?

Cheers mate!

[SparklingPwnie]

Same issue, do not blame spotify

It could be the problem payment interface provided by the bank 

even I spoke on chat, they said money would be refunded if there were any problems, and the issue was that the payment has not been completely cleared

[jerry-splat]

There's an official response to this in another thread. Hopefully all will be resolved soon.

[rusrushal13]

I am facing the same issue, where the payment got deducted but didn't received any activation of premium.

[ishansharma]

Same here, tried paying using card, got failed everytime. Then used GPay to test for one day subscription, amount got deducted and Spotify showed transaction got failed. 

Had a live chat with Spotify support. They said they are looking into the matter.