Using Spotify duo in two different countries

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Using Spotify duo in two different countries

DanielM6
Casual Listener

Hi,

So I've heard recently that Spotify Duo is now available in my country. I'm in a long distance relationship with my girlfriend and we like making music playlists together. Spotify Duo seems like a great solution for us, the only problem is that it seems we need to be members of the same household in order to be able to use Duo (seems odd enough since not all couples live together).

 

My girlfriend lives in the US so I believe Duo is available for her as well. My question is, is it possible for us to use the Duo plan together, even though we do not live in the same address? 

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Emilia_8
Rock Star 10
Rock Star 10

Hello @DanielM6

Thank you for reaching out here in the Community!

Unfortunately, you wont be able to both use the same Duo plan. As stated in the Spotify® Premium Duo Terms and ConditionsIn order to be eligible for the Premium Duo Subscription, both the primary account holder and the subsidiary account holder of the family must reside at the same address.

 

You can read more about Premium Duo in this support article

The Terms and Conditions can be found here

 

I hope you'll find this helpful! 

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Solution!

Emilia_8
Rock Star 10
Rock Star 10

Hello @DanielM6

Thank you for reaching out here in the Community!

Unfortunately, you wont be able to both use the same Duo plan. As stated in the Spotify® Premium Duo Terms and ConditionsIn order to be eligible for the Premium Duo Subscription, both the primary account holder and the subsidiary account holder of the family must reside at the same address.

 

You can read more about Premium Duo in this support article

The Terms and Conditions can be found here

 

I hope you'll find this helpful! 

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

DanielM6
Casual Listener

Thank you for your reply. I can understand the financial logic behind the policy but I believe it discriminates many people who would like to use the duo features but can't, I'm very sorry to hear that this is the case.

 

I will be looking into switching to other streaming services who do offer this services for people in our situation. 

Emilia_8
Rock Star 10
Rock Star 10

Hi @DanielM6

 

Thank you for accepting my answer as solution!

 

I understand your concern and that it's not ideal.

 

You're always welcome to submit an idea for this in the Idea Exchange. 

For more details on how to do it, make sure to check out this Spotify Answer

 

Let me know if you have any further questions! 

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

BigJoe89
Visitor
Yea same, too bad spotify discriminates long distance relationships, I'll download something else as well

Kotik112
Newbie

I agree. While I somewhat understand the reasoning from the company's financial standpoint, it does discriminate against couples that do not live together.

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