Voucher cannot be redeemed for Premium Family

[Tom153]

I'm a Spotify Premium customer for years and have switched to Premium Family. Now, I have received a voucher for €60 and cannot redeem it. I understand that I cannot have a Family subscription and use a voucher? Why? The math to substract €14,99 each month instead of €9,99 is not that complicated.

I just want to let of my frustration here, because there is no way to contact Spotify. Customer service is non-existent, except this "solve this problem yourself in a forum" approach. I was a very happy, paying customer and am now deeply dissatisfied.

[midnight_8 · Accepted solution]

Hey!

You can get in touch with spotify customer support here: https://support.spotify.com/cy/contact-spotify-anonymous/

[Tom153]

Thanks a million! I couldn't find the contact link at all. They offered a workaround in the chat. Happy customer again.

[midnight_8]

I am so happy that I solved your problem!

Now you can enjoy again your fav music on Spotify!

[mademusele]

I have the same problem.
Where is the solution?
And how did you solve your problem?

[Tom153]

They instantly cancelled my Premium Family subscription, so I was back to a free account. Then, I subscribed to Premium (not Family) with the voucher (6 months). Afterwards, I changed the Premium subscription to Premium Family. The 6 Premium months from the voucher were correctly changed to 4 Premium Family months.

[mademusele]

Now I get it. Thank you so much.

[midnight_8]

Can you please mark this topic as resolved? Thanks a lot 🙂