Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62447 Views
- 43 replies
- 3 likes
- 62447 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
Solved!! Premium to Family Account
Hey community, I hope anybody is able to help me on that topic.I bought a couple of months via PrePaid-Cards so that I now got Spotify Premium until Februar 2018. As other family members use Spotify Free, I would like to upgrade my Premium Subscripti...
- Hey community, I hope anybody is able to help me on that topic. I bought a couple of months via PrePaid-Cards so that I now got Spotify Premium until Februar 2018. As other family members use Spotif...
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- Casual Listener
- 294 Views
- 2 replies
- 0 likes
- 294 Views
- 2 replies
- 0 likes
Premium to Family account. Invite email not accepted
Hi,Went from Premium to Family account. Acknowledged by Spotify. I sent out invite to family member email addresses. When I accept invite, it states that this email address is part of other Family plan.Don't understand, I never used these email addre...
- Hi, Went from Premium to Family account. Acknowledged by Spotify. I sent out invite to family member email addresses. When I accept invite, it states that this email address is part of...
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- Roadie
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
I cannot cancel my subscription as per guidelines
When I opted for 1 month free trial it wouldn't process it unless it added my account info. Before the end of the free trial I tried to cancel my subscription but as there wasn't one I couldn't cancel anything. Then Spotify took money from my account...
- When I opted for 1 month free trial it wouldn't process it unless it added my account info. Before the end of the free trial I tried to cancel my subscription but as there wasn't one I couldn't cance...
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- Roadie
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
MY Family Premium still Reflect as Premium Trial via Spotify App in Iphone
Before I was invited to join Family Premium i signed up first to Premium Trial valid for a couple of days only. Then i accepted the Family Premium invite. But up to this time my account is still in the Premium Trial category when i checked via Iphone...
- Before I was invited to join Family Premium i signed up first to Premium Trial valid for a couple of days only. Then i accepted the Family Premium invite. But up to this time my account is still in t...
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- Not applicable
- 359 Views
- 2 replies
- 0 likes
- 359 Views
- 2 replies
- 0 likes
Premium trial confirmed, never activated
Hi! I would like to get some answers to my account. So, I apploed for Premium trial and got the confirmation one month ago. However it was never activated on my account, so I couldn't enjoy it. And today, my bank informed me that I paid for 1 month s...
- Hi! I would like to get some answers to my account. So, I apploed for Premium trial and got the confirmation one month ago. However it was never activated on my account, so I couldn't enjoy it. And t...
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- Roadie
- 380 Views
- 3 replies
- 0 likes
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No Premium
- 380 Views
- 3 replies
- 0 likes
Charged twice in one month
Spotify has charged my card twice in a single month, this has also happened last month. Last month after being charged twice I called the credit card company and they said it was a spotify issue. THIS IS UNACCEPTABLE AND I WANT THIS FIXED IMMEDIATELY...
- Spotify has charged my card twice in a single month, this has also happened last month. Last month after being charged twice I called the credit card company and they said it was a spotify issue. THI...
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- Community Legend
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Payment via globe prepaid
Hi. I have a sufficient load to subscribe to spotify premium but I'm having an error that says i have insufficient balance
- Hi. I have a sufficient load to subscribe to spotify premium but I'm having an error that says i have insufficient balance
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- 117 Views
- 0 replies
- 0 likes
- 117 Views
- 0 replies
- 0 likes
PLEASE HELP! Accidently pressed premium..
hello! i accidently pressed the get more skips on spotify, and it said that im registered with spotify premium. i DO NOT WANT THIS. my father pays for my phone bill and doesnt want me buying anything on my phone. his credit card is linked to my phone...
- hello! i accidently pressed the get more skips on spotify, and it said that im registered with spotify premium. i DO NOT WANT THIS. my father pays for my phone bill and doesnt want me buying anything...
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
SPOTIFY stole my money!
Send me the bill, whatever I bought. Because you didn't provide me any services. I'm in Turkey and I couldn't find a way to communicate with Spotify.
- Send me the bill, whatever I bought. Because you didn't provide me any services. I'm in Turkey and I couldn't find a way to communicate with Spotify.
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
have premium cant skip more often
i have got spotify premium an i can download songs and everything but i cant skip as often as i want
- i have got spotify premium an i can download songs and everything but i cant skip as often as i want
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- Community Legend
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
Superuser Contribution Free trial not 30 days
Hey, I have downloaded the spotify app and tried the 7 days free that came with the application itself. On the website, it says 30 days free trial when you sign up. Is there any ways to be extended the last remaining 23 days of trial that is supposed...
- Hey, I have downloaded the spotify app and tried the 7 days free that came with the application itself. On the website, it says 30 days free trial when you sign up. Is there any ways to be e...
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- Spotify
- 272 Views
- 3 replies
- 0 likes
- 272 Views
- 3 replies
- 0 likes
Does it recharge me ?
Hello,So I wasn't thinking straight this morning when I paid for premium. So the month ends in 4 days therefore a month is over will it charge me 9.99 + tax if any again or do I have 30 days before it charges me again?
- Hello, So I wasn't thinking straight this morning when I paid for premium. So the month ends in 4 days therefore a month is over will it charge me 9.99 + tax if any again or do I have 30 days before...
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- Roadie
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
How do I get
Yeah I got Spotify premium just over 2 years ago didn't use it much and now it's not working it's just giving the basic but my husband can get why is that
- Yeah I got Spotify premium just over 2 years ago didn't use it much and now it's not working it's just giving the basic but my husband can get why is that
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- Roadie
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
Universitarios
Me suscribí a Spotify premiun para universitarios, en mi cuenta aparece que soy premiun pero cuando intentó cambiar la canción no puedo, no puedo adelantar algunas partes de las canciones ni retrocederlas
- Me suscribí a Spotify premiun para universitarios, en mi cuenta aparece que soy premiun pero cuando intentó cambiar la canción no puedo, no puedo adelantar algunas partes de las canciones ni retroced...
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- Regular
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
They took me of Spotify premium / me quitaron el premium
Hi/ holaThey took me of premium when I have the family plan and they didn't sent me a notification or nothing. What should I do? How can I get it agin? Me me quitaron el premium y tengo plan familiar y no me notificaron o nada. Que debo de hacer? Com...
- Hi/ hola They took me of premium when I have the family plan and they didn't sent me a notification or nothing. What should I do? How can I get it agin? Me me quitaron el premium y tengo pl...
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- Roadie
- 171 Views
- 2 replies
- 0 likes
- 171 Views
- 2 replies
- 0 likes
Do not get an email to reset my password
I pay for spotify. I have a new phone. I can't remember my password. It says that it has sent me an email, but I don't see the email. Is there any other way to reset my password?
- I pay for spotify. I have a new phone. I can't remember my password. It says that it has sent me an email, but I don't see the email. Is there any other way to reset my passwo...
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- Regular
- 128 Views
- 2 replies
- 0 likes
- 128 Views
- 2 replies
- 0 likes
Redeemed a 3 mo gift card, now my premium si suspended
Hi there1 week ago I bought and redeemed a 3 mo gift card. But now my Premium services are suspended. What can I do
- Hi there 1 week ago I bought and redeemed a 3 mo gift card. But now my Premium services are suspended. What can I do
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- Roadie
- 103 Views
- 1 replies
- 0 likes
- 103 Views
- 1 replies
- 0 likes
Family Plan
Porque no me deja aceptar un plan familiar? Dice que en menos de 12 meses he aceptado 2 planes familiars, todo por sus mamadas, el primer plan lo cancelaron y tuvimos que hacer otro, ahora que volvemos a usarlo sale que no puedo unirme....
- Porque no me deja aceptar un plan familiar? Dice que en menos de 12 meses he aceptado 2 planes familiars, todo por sus mamadas, el primer plan lo cancelaron y tuvimos que hacer otro, ahora que volvem...
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- Newbie
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Top quality
Hi, i am just sometimes using my TV for SpotifyWhilst on my phone to choose songsDoes the quality still stay the highestJust i cannot access the quality on my phone (these options are not available when listening on another device)Is that option bloc...
- Hi, i am just sometimes using my TV for Spotify Whilst on my phone to choose songs Does the quality still stay the highest Just i cannot access the quality on my phone (these options are not a...
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- 113 Views
- 0 replies
- 1 likes
- 113 Views
- 0 replies
- 1 likes
Doble cobro
Hola actualmente me están cobrando en Spotify en dos tarjetas de crédito , cancele una y a pesar de que me cobran en la otra me me dejan utilizar el Spotify Premiun ...alguien sabe dónde puedo escribir
- Hola actualmente me están cobrando en Spotify en dos tarjetas de crédito , cancele una y a pesar de que me cobran en la otra me me dejan utilizar el Spotify Premiun ...alguien sabe dónde puedo escrib...
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- Regular
- 325 Views
- 3 replies
- 0 likes
- 325 Views
- 3 replies
- 0 likes