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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Solved!! Paid for premium still on free

Ive logged out and in my account several times. The payemnt went through and I have a statement from my bank and from my email confirming that the payment was made through you guys but yet I don't have unlimited skips and I don't think I can do anyth...

  • Newbie
  • Ive logged out and in my account several times. The payemnt went through and I have a statement from my bank and from my email confirming that the payment was made through you guys but yet I don't ha...
  • YhueXD
  • Casual Listener
  • 333 Views
  • 6 replies
  • 0 likes
  • 333 Views
  • 6 replies
  • 0 likes

Mis funciones premium son limitadas

Hace varios dias pague nuevamente mi suscripción como usuario premium, sin embargo aunque he iniciado sesion en multiples oportunidades no se me permite hacer saltos entre canciones ni volver a ellas, al momento de descargarlas y reproducir algun alb...

  • Newbie
  • Hace varios dias pague nuevamente mi suscripción como usuario premium, sin embargo aunque he iniciado sesion en multiples oportunidades no se me permite hacer saltos entre canciones ni volver a ellas...
  • Bittencourt
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Spotify took money out of my account for student offer

So I was going to buy spotify using student offer because I thought being a high school student it would work but when it told me to choose my school and it only appeared with universities i realized i was wrong. However, when I went to check my acco...

  • Visitor
  • So I was going to buy spotify using student offer because I thought being a high school student it would work but when it told me to choose my school and it only appeared with universities i realized...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Spotify subscription issues

My spotify account got cancelled no idea why but I reactivated it today it's letting me download stuff but won't let me skip more songs then what a free member can.

  • Newbie
  • My spotify account got cancelled no idea why but I reactivated it today it's letting me download stuff but won't let me skip more songs then what a free member can.
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

I paid for subscription but I can't skip

Hi I paid for subscription last week and I am not able to skip songs. I have looked on my profile and it does say that I have premium but nothing has changed apart from there was no advert at the start?

  • Casual Listener
  • Hi I paid for subscription last week and I am not able to skip songs. I have looked on my profile and it does say that I have premium but nothing has changed apart from there was no advert at the sta...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Mudei o cartão e desativou o Premium

Oi, boa tardebom, eu perdi meu cartão e o desativei para pedir um novo e o Spotify desativou, até ai tudo bem mas quando peguei meu novo cartão e fui cadastrar novamente para o Premium dá problema, diz que algo está errado e já tentei várias vezes ma...

  • Newbie
  • Oi, boa tarde bom, eu perdi meu cartão e o desativei para pedir um novo e o Spotify desativou, até ai tudo bem mas quando peguei meu novo cartão e fui cadastrar novamente para o Premium dá problema,...
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Premium Familiar

Convido minha irmã para o premium familiar, mas ela não consegue concluir a inscrição.Ela mora no mesmo endereço que eu.O que devo fazer?

  • Newbie
  • Convido minha irmã para o premium familiar, mas ela não consegue concluir a inscrição. Ela mora no mesmo endereço que eu. O que devo fazer?
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desactivar premium con correo electronico perdido

Tengo el problema de que alguien me ha hackeado la cuenta de correo electronico y no puedo entrar. Dentro de un mes se me acaba la suscripcion premium del verano y no quiero pagar por otro mes. Que puedo hacer? Como puedo contactar con alguien para q...

  • Newbie
  • Tengo el problema de que alguien me ha hackeado la cuenta de correo electronico y no puedo entrar. Dentro de un mes se me acaba la suscripcion premium del verano y no quiero pagar por otro mes. Que p...
  • MonicaM_Bogota
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Where to suggest new universities for student discount

Hi there!This september I'll be starting my bachelor's degree on the 'Zürcher Hochschule der Künste (ZHdK)' in Switzerland. I wanted to check out the student discount, but unfortunately the university isn't listed there. Anyone knows where I can sugg...

  • Casual Listener
  • Hi there! This september I'll be starting my bachelor's degree on the 'Zürcher Hochschule der Künste (ZHdK)' in Switzerland. I wanted to check out the student discount, but unfortunately the unive...
  • meganh007
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • discount
    Subscription
    university
  • 509 Views
  • 1 replies
  • 0 likes

Paying for premium with a gift card

I already have a free spotify account, but I would like to upgrade to premium however I don't want to use my credit card. If I go to the store and purchase spotify gift cards can I upgrade my account using just those or will I still have to enter in ...

  • Newbie
  • I already have a free spotify account, but I would like to upgrade to premium however I don't want to use my credit card. If I go to the store and purchase spotify gift cards can I upgrade my account...
  • meganh007
  • Community Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar con mi tarjeta de debito bancomer

Buenas noches, he intentado pagar mi plan familiar premium, se me ha ido pagarlo unos dias despues (muchos supongo yo), asi que ahora intento pagarlo despues de volverle a cargar dinero a la tarjeta y me marca "Upps, parece que tu tarjeta o banco est...

  • Newbie
  • Buenas noches, he intentado pagar mi plan familiar premium, se me ha ido pagarlo unos dias despues (muchos supongo yo), asi que ahora intento pagarlo despues de volverle a cargar dinero a la tarjeta ...
  • MonicaM_Bogota
  • Roadie
  • 11025 Views
  • 1 replies
  • 1 likes
  • 11025 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium

No me deja adelantar las canciones, y me dice que necesito función premium, a pesar de que tengo premium.¡Agradecería que me ayudaran con mi problema!-Translate to lenguaje spanish.

  • Newbie
  • No me deja adelantar las canciones, y me dice que necesito función premium, a pesar de que tengo premium. ¡Agradecería que me ayudaran con mi problema! -Translate to lenguaje spanish.
  • MonicaM_Bogota
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro de mas de suscripcion

Yo tengo 2 cuentas asociadas a la misma tarjeta. Este mes me vino en el resumen de la tarjeta el cobro de tres suscripciones, la tercera no siendo solicitada por.. es decir se me cobro de mas una mensualidad.

  • Newbie
  • Yo tengo 2 cuentas asociadas a la misma tarjeta. Este mes me vino en el resumen de la tarjeta el cobro de tres suscripciones, la tercera no siendo solicitada por.. es decir se me cobro de mas una men...
  • MonicaM_Bogota
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Puse mi tarjeta y me aparece cuenta free

Hola. Hace dos meses me subscribí a cuenta premiun escribiendo datos de mi tarjeta. En el cel no puedo entrar a datos de mi cuenta y en la web me figura como spoty free. Como puede ser si anote mi tarjeta. Deberia tener premiun. Por qie pasa esto?

  • Newbie
  • Hola. Hace dos meses me subscribí a cuenta premiun escribiendo datos de mi tarjeta. En el cel no puedo entrar a datos de mi cuenta y en la web me figura como spoty free. Como puede ser si anote mi ta...
  • MonicaM_Bogota
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Pasa algo con los medios de pago argentinos?

Hola. Suscribí el servicio Premium hace seis meses con mi tarjeta de débito Visa Argentina sin inconvenientes y durante todo este tiempo fueron descontando de mi cuenta el monto a pagar. Este mes no fue así, y aunque registraba de nuevo mi tarjeta, n...

  • Newbie
  • Hola. Suscribí el servicio Premium hace seis meses con mi tarjeta de débito Visa Argentina sin inconvenientes y durante todo este tiempo fueron descontando de mi cuenta el monto a pagar. Este me...
  • MonicaM_Bogota
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Free trial Premium Issues

Hi,i have joined and am on the free trial premium.for some reason it still posts notification like "you discovered a Premium feature! Upgrading will unlock it"it is preventing me from skipping songs forward or fastracking the song using the time togg...

  • Newbie
  • Hi, i have joined and am on the free trial premium. for some reason it still posts notification like "you discovered a Premium feature!  Upgrading will unlock it" it is preventing me from ski...
  • Jclhr
  • Newbie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution ingreso al plan familiar

hola que tal:estaba suscripto de forma individual y ahora pertenezco a un plan familiar.la suscripcion individual hay que darla de baja o se hace automaticamente al haber ingresado en el pack familiar.en caso que haya que darlo de baja, donde deberia...

  • Newbie
  • hola que tal: estaba suscripto de forma individual y ahora pertenezco a un plan familiar. la suscripcion individual hay que darla de baja o se hace automaticamente al haber ingresado en el pack fam...
  • MonicaM_Bogota
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant use my spotify

I paid spotify for premium but it doesn't work . Thank you for the action .

  • Newbie
  • I paid spotify for premium but it doesn't work . Thank you for the action .
  • MonicaM_Bogota
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona mi tarjeta de regalo

En la mañana compre una tarjeta de 100e ingrese el codigo y me mandaron el correo de que ya tenia premium de nuevo pero sugue la version gratuita ya reinicie mi cuenta varias veces y nada

  • Newbie
  • En la mañana compre una tarjeta de 100e ingrese el codigo y me mandaron el correo de que ya tenia premium de nuevo pero sugue la version gratuita ya reinicie mi cuenta varias veces y nada
  • MonicaM_Bogota
  • Roadie
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

Changing credit card

It's the 14th and I just switched my credit card for my spotify account. If I'm getting charged on the 18th will it charge my new card or will it charge my old card for this month?

  • Newbie
  • It's the 14th and I just switched my credit card for my spotify account. If I'm getting charged on the 18th will it charge my new card or will it charge my old card for this month?
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes