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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
72539 Views
31 replies
2 likes
Moderator
120931 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
157120 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
307919 Views
170 replies
13 likes
Hey, I just realized that I'm paying $10.69 for unknow account for more than 1 year now. I had one premium account, but paid with a creditcard. I also stopped premium service last month, it isn't even activated. I really want to know what's going on....
Hey, I just realized that I'm paying $10.69 for unknow account for more than 1 year now. I had one premium account, but paid with a creditcard. I also stopped premium service last month, it isn't eve...
Spotify Star
256 Views
1 replies
0 likes
I cancelled my Premium subsription during last month and it was supposed to return to Free today. But when logging in today the Premium subscription is still there and it has tried to charge my credit card. "Luckily" the card has expired and the paym...
I cancelled my Premium subsription during last month and it was supposed to return to Free today. But when logging in today the Premium subscription is still there and it has tried to charge my credi...
Spotify Star
252 Views
1 replies
0 likes
Guys I’m having trouble, I paid for Premium within the last week for a one time payment for the whole year for $120 and yet all of the sudden my subscription is on free instead of premium.
Guys I’m having trouble, I paid for Premium within the last week for a one time payment for the whole year for $120 and yet all of the sudden my subscription is on free instead of premium.
Newbie
401 Views
2 replies
0 likes
I recently started distributing my music on spotify. When I searched for it, I saw that someone also has my artist name but is inactive, but the song is catalogued as his. How can I fix this?
I recently started distributing my music on spotify. When I searched for it, I saw that someone also has my artist name but is inactive, but the song is catalogued as his. How can I fix this?
Spotify Star
343 Views
1 replies
0 likes
I recently joined the Family Spotify Subscription with my sisters and switched over from my individual Spotify Premium plan. How do I know if my individual Premium subscription was canceled and that I won't be billed in the future? Is that automatic?
I recently joined the Family Spotify Subscription with my sisters and switched over from my individual Spotify Premium plan. How do I know if my individual Premium subscription was canceled and that ...
Spotify Star
413 Views
1 replies
0 likes
I wanted to upgrade to premium and chose student discount, thinking that it would work for high school aswell. I put in my card details and tried to search up my school name but it didnt come up. So now they took money from my account and I couldnt s...
I wanted to upgrade to premium and chose student discount, thinking that it would work for high school aswell. I put in my card details and tried to search up my school name but it didnt come up. So ...
Spotify Star
370 Views
1 replies
0 likes
Hi there. Long time listener, first time emailer. I have a "regular" account. I pay 10 bucks a month for a couple years now. Without upgrading to a family account can I set up two profiles on the same account? My wife and I are the only two people th...
Hi there. Long time listener, first time emailer. I have a "regular" account. I pay 10 bucks a month for a couple years now. Without upgrading to a family account can I set up two profiles on the sam...
Spotify Star
800 Views
3 replies
0 likes
compre una tarjeta de prepago y después se me hizo cargo en mi tarjeta de crédito así que fueron 2 pagos los que se realizaron, me darán 2 meses o como pido mínimo devolución así mismo como quito mi tarjeta para que no se hagan cargos mensuales
compre una tarjeta de prepago y después se me hizo cargo en mi tarjeta de crédito así que fueron 2 pagos los que se realizaron, me darán 2 meses o como pido mínimo devolución así mismo como quito mi ...
230 Views
0 replies
0 likes
I have subscribed to Spotify premium but it doesn't update to the app on my phone. I have logged out and in again and deleted the app etc. I don't really wanna pay for nothing!
I have subscribed to Spotify premium but it doesn't update to the app on my phone. I have logged out and in again and deleted the app etc. I don't really wanna pay for nothing!
Not applicable
257 Views
1 replies
0 likes
Hello spotify. I have a problem with my subscription for 1 month. I already made a payment through BPI Fund Transfer amounting to 129.24 to Dragonpay Account but I did not receive any notification from them if it's successful or not. Pls see attached...
Hello spotify. I have a problem with my subscription for 1 month. I already made a payment through BPI Fund Transfer amounting to 129.24 to Dragonpay Account but I did not receive any notification fr...
250 Views
0 replies
0 likes
Hi, this is what happen yesterday. Spotify charge me for a student price which is six dollars and my account is still on free version. Now I want to delete my bank details from my account so cannot charge me every month, so how can I do it?
Hi, this is what happen yesterday. Spotify charge me for a student price which is six dollars and my account is still on free version. Now I want to delete my bank details from my account so cannot c...
Spotify Star
327 Views
1 replies
0 likes
I am trying to put a different card to pay with on my account and I do not have the option to do that under my subscriptions tab. Someone help, please!
I am trying to put a different card to pay with on my account and I do not have the option to do that under my subscriptions tab. Someone help, please!
206 Views
0 replies
0 likes
Every time I try to click premium to resubscribe it brings me to the family page and doesnt show the regular premium option. Is spotify no longer doing the 9.99 premium???
Every time I try to click premium to resubscribe it brings me to the family page and doesnt show the regular premium option. Is spotify no longer doing the 9.99 premium???
228 Views
0 replies
0 likes
I buy the premium for a years. During 2 days, i listened music and have premium advantages. But yesterdays, i received a mail by paypal that spotify just refund my payment! Now, i have a free acompte!! Please help me!
I buy the premium for a years. During 2 days, i listened music and have premium advantages. But yesterdays, i received a mail by paypal that spotify just refund my payment! Now, i have a free acompte...
188 Views
0 replies
0 likes
Please help my problems. I paid three times from my credit card.but ı have just one month premium.I added pictures about the problem.what should i do for the solution ?.
Please help my problems. I paid three times from my credit card. but ı have just one month premium. I added pictures about the problem. what should i do for the solution ?.
193 Views
0 replies
0 likes
I keep getting an error message saying "ooops, something went wrong" when using the Smart/Globe option. I didnt have an issue with this before and i'm on postpaid
I keep getting an error message saying "ooops, something went wrong" when using the Smart/Globe option. I didnt have an issue with this before and i'm on postpaid
187 Views
0 replies
1 likes
I tried to pay Spotify several times with different credit cards but every time it says that I cannot make the payment. Help.
I tried to pay Spotify several times with different credit cards but every time it says that I cannot make the payment. Help.
Casual Listener
684 Views
3 replies
0 likes
I see that a lot of people have a similar issue and that makes me wonder (and a little mad) if Spotify actually wants you to upgrade to a premium subscription?! I would love to pay for a premium account, but as many, reside in a different country tha...
I see that a lot of people have a similar issue and that makes me wonder (and a little mad) if Spotify actually wants you to upgrade to a premium subscription?! I would love to pay for a premium acco...
173 Views
0 replies
0 likes
Hi there ive been charged for a account subscription. Ive just been in me account and i carnt cancell anything as it states im still on spotify free. So if its free why have i been charged. Been thro help questions and i carnt find any help Could u h...
Hi there ive been charged for a account subscription. Ive just been in me account and i carnt cancell anything as it states im still on spotify free. So if its free why have i been charged. Been thro...
186 Views
0 replies
0 likes
On my account related to email ****************** I no longer appear to be Premium yet I kept being charged on my credit card. Please either reactivate my premium or reimburse my money. Urgent!
On my account related to email ****************** I no longer appear to be Premium yet I kept being charged on my credit card. Please either reactivate my premium or reimburse my money. Urgent!
Roadie
268 Views
1 replies
0 likes
