Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62474 Views
- 43 replies
- 3 likes
- 62474 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Paid for premium but cant use the features
So I paid for premium yesterday, and I can download music, but I cant use any of the other features? Ive tried signing in and out, but I havent had any luck, please help me.
- So I paid for premium yesterday, and I can download music, but I cant use any of the other features? Ive tried signing in and out, but I havent had any luck, please help me.
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Solved!! Spotify still free even after paying for premium
Hello! I recently payed for a premium account for spotify. After paying, it shows that my account is premium but it still has the features for a free account. Can anyone help me? Thanks!
- Hello! I recently payed for a premium account for spotify. After paying, it shows that my account is premium but it still has the features for a free account. Can anyone help me? Thanks!
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- Spotify Star
- 275 Views
- 1 replies
- 0 likes
- 275 Views
- 1 replies
- 0 likes
Won't let me update card info
I just got a new debit card and am trying to update my card info before I am supposed to be charged, but every time I put the card info in, it says it won't work. The card works for sure, I have used it multiple times other places and it's worked for...
- I just got a new debit card and am trying to update my card info before I am supposed to be charged, but every time I put the card info in, it says it won't work. The card works for sure, I have used...
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- Community Legend
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Billing problem, i need help
I have my debit card in one family account. I need to remove it from it , but i am not the one who owns the account
- I have my debit card in one family account. I need to remove it from it , but i am not the one who owns the account
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- Community Legend
- 126 Views
- 1 replies
- 0 likes
- 126 Views
- 1 replies
- 0 likes
Charged for Premium but my account is still on Free Trial
Please fix my account for it to be on Premium. Attached a screenshot of the charge from my mobile network.
- Please fix my account for it to be on Premium. Attached a screenshot of the charge from my mobile network.
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- Community Legend
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Help
You have unsubscribed me due to non payment . I have tried to pay so many times. Without my music I cannot teach please please please help !!!! ASAP
- You have unsubscribed me due to non payment . I have tried to pay so many times. Without my music I cannot teach please please please help !!!! ASAP
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- Community Legend
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Charged for premium and not student
I am a student and was charged regular premium. This is the second time this has happened. Can this be changed and my account be credited for $5.29?
- I am a student and was charged regular premium. This is the second time this has happened. Can this be changed and my account be credited for $5.29?
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- Not applicable
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Charged Twice
I changed my premium account to the student premium today, and I was charged twice. I looked at the receipts page and I did not accidently sign-up twice. Therefore, why was I charged twice?
- I changed my premium account to the student premium today, and I was charged twice. I looked at the receipts page and I did not accidently sign-up twice. Therefore, why was I charged twice?
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- Casual Listener
- 181 Views
- 2 replies
- 0 likes
- 181 Views
- 2 replies
- 0 likes
Payment made, still free member...
Re activated my Spotify premium account and still dont have access to premium features?.... **bleep**
- Re activated my Spotify premium account and still dont have access to premium features?.... **bleep**
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- Community Legend
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Student Discount
I tried to sign up for premium by using the student discount, since I'm soon going to college, and I put in my card information and everything, but then it says they couldn't verify that I was a student. Spotify said it wouldn't charge me so I gave u...
- I tried to sign up for premium by using the student discount, since I'm soon going to college, and I put in my card information and everything, but then it says they couldn't verify that I was a stud...
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- Community Legend
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Family subskription
Hi.I have sent an invation to My family members, When they open the email invation it says: sorry you are already in a account !! Have you has this problem ?
- Hi. I have sent an invation to My family members, When they open the email invation it says: sorry you are already in a account !! Have you has this problem ?
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- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Premium account
Hi, I have a premium account but the functions seem not to work. This might be caused by a failure of payment. Although, I want to update my bank account details, I receive the notification that it did not update. So in my account it says I have prem...
- Hi, I have a premium account but the functions seem not to work. This might be caused by a failure of payment. Although, I want to update my bank account details, I receive the notification that it d...
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- Music Fan
- 247 Views
- 3 replies
- 0 likes
- 247 Views
- 3 replies
- 0 likes
Charged for wrong amount
I am a college student and have been charged the $4.99 fee for a year up until last month. Last month's billing was the regular $9.99. How do I get refunded that money? Why did my my plan change without me changing it myself?
- I am a college student and have been charged the $4.99 fee for a year up until last month. Last month's billing was the regular $9.99. How do I get refunded that money? Why did my my plan change with...
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- Roadie
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Made a payment but still getting "this is a premium feature" on certain things
Hey. I sign in using my facebook. I missed my payment this month and when i updated my details yesterday and paid for the month it said it was now premium - i still have my music library but can't skip or play in a chosen order. The money has left my...
- Hey. I sign in using my facebook. I missed my payment this month and when i updated my details yesterday and paid for the month it said it was now premium - i still have my music library but can't sk...
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- Not applicable
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
upgrade de uma conta Premium para o Plano Premium Familiar com duas cobranças
Assinei uma conta Premium individual e, antes de completar um mês, resolvi fazer o upgrade para a Plano Premium Familiar.Sendo assim, no primeiro mês de assinatura eu recebi duas cobranças: uma referente à conta Premium, e uma segunda referente ao Pl...
- Assinei uma conta Premium individual e, antes de completar um mês, resolvi fazer o upgrade para a Plano Premium Familiar. Sendo assim, no primeiro mês de assinatura eu recebi duas cobranças: uma ref...
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- Casual Listener
- 524 Views
- 2 replies
- 1 likes
- 524 Views
- 2 replies
- 1 likes
Spotify - Cobrança indevida de 10 reais após troca de cartão.
A dois dias alterei a forma de pagamento da minha conta família, e apareceu uma cobrança de R$10,00 reais na no meu cartão de crédito. Espero que esse valor seja estornado, visto que não se pode cobrar pela troca de cartão.
- A dois dias alterei a forma de pagamento da minha conta família, e apareceu uma cobrança de R$10,00 reais na no meu cartão de crédito. Espero que esse valor seja estornado, visto que não se pode...
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- 123 Views
- 0 replies
- 0 likes
- 123 Views
- 0 replies
- 0 likes
Can't Add Family Members To My Family Subscrition
Hi,I recently moved over and set up a family subscription but after allowing me to add 1 person it won't let me add any more.Using the link in the email the family member is sent and putting there details in the Confirm button won't do anything.I've ...
- Hi, I recently moved over and set up a family subscription but after allowing me to add 1 person it won't let me add any more. Using the link in the email the family member is sent and putting th...
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- Casual Listener
- 202 Views
- 2 replies
- 0 likes
- 202 Views
- 2 replies
- 0 likes
Charged monthly for not using the apps
I would like to know why I am being charged monthly without even using the spotify apps anymore. I would like the money of 58HKD/monthly refunded in my credit card as soon as possible. Thanks
- I would like to know why I am being charged monthly without even using the spotify apps anymore. I would like the money of 58HKD/monthly refunded in my credit card as soon as possible. Thanks
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- Spotify Star
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Billed twice
My credit card was charged 9.99 and my bank account was debited 9.99 on the same day. Someone please contact me!
- My credit card was charged 9.99 and my bank account was debited 9.99 on the same day. Someone please contact me!
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- Casual Listener
- 132 Views
- 1 replies
- 0 likes
- 132 Views
- 1 replies
- 0 likes
I have had a payment come out but dont have a spotify account
Need card payment cancelled
- Need card payment cancelled
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- 115 Views
- 0 replies
- 0 likes
- 115 Views
- 0 replies
- 0 likes