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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5942 Views
  • 23 replies
  • 2 likes
  • 5942 Views
  • 23 replies
  • 2 likes

Family plan issue

I have signed up and payed for the family plan. When I go to spotify.com it confirms that it is payed for and that is my current plan. However my app still says premium free trial. I tried to add my girlfriend but she is not getting the email to conf...

  • Newbie
  • I have signed up and payed for the family plan. When I go to spotify.com it confirms that it is payed for and that is my current plan. However my app still says premium free trial. I tried to add my ...
  • 138 Views
  • 0 replies
  • 1 likes
  • 138 Views
  • 0 replies
  • 1 likes

subscription problems

hi,i tried signing up for my free 30 day trial, but when i tried to start it, it said that i already tried a similar deal when i haven't. thanks

  • Newbie
  • hi, i tried signing up for my free 30 day trial, but when i tried to start it, it said that i already tried a similar deal when i haven't. thanks
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Payment Problems

I can't pay my spotify premium through Globe load

  • Newbie
  • I can't pay my spotify premium through Globe load
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Premium uyeligi

Kredi kartimdan odeme yaptigim halde premium ozelligine gecis yapmadi hala? Odeme alindi neden premium ozelligi hala baslamamis olabilir

  • Newbie
  • Kredi kartimdan odeme yaptigim halde premium ozelligine gecis yapmadi hala? Odeme alindi neden premium ozelligi hala baslamamis olabilir
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Merging Spotify Accounts

Hi,For some reason I have created 2 spotify accounts and I recently tried to register for premium but registered the wrong account. Is there a way I can merge the 2 accounts together? Or transfer the subscription to the account I want to use with all...

  • Newbie
  • Hi, For some reason I have created 2 spotify accounts and I recently tried to register for premium but registered the wrong account. Is there a way I can merge the 2 accounts together? Or transfer...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

am i still getting the subscription?

so i was checking out the types of subscription i could get and i decided to go for the "premium for students" option, i filled out the whole thing and eventually realized that the promotion is just for university students, which i am not, (im still ...

  • Newbie
  • so i was checking out the types of subscription i could get and i decided to go for the "premium for students" option, i filled out the whole thing and eventually realized that the promotion is just ...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

I can't get my free trial to start

I want to start my free trial but I don't know how?

  • Newbie
  • I want to start my free trial but I don't know how?
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Premium not working

I just got a redeem card and entered it and it went through however only the downloading music is the only thing i can do i cant turn shuffle off and i cant playback songs how do i fix such problem

  • Newbie
  • I just got a redeem card and entered it and it went through however only the downloading music is the only thing i can do i cant turn shuffle off and i cant playback songs how do i fix such problem
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Acho que é um bug

Eu tenho um plano familia e tava lotada, hoje de noite todos foram removidos e mudou o plano...

  • Newbie
  • Eu tenho um plano familia e tava lotada, hoje de noite todos foram removidos e mudou o plano... 
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Plan universitario

Recien elegí el plan universitario, ingrese los datos de mi tarjeta y automaticamente me cobraron, aunque ahí dice que no iban a combrar nada me llego inmediatamente notificación de mi banco de que ya se hizo el cobro y aun no veo la cuenta como prem...

  • Newbie
  • Recien elegí el plan universitario, ingrese los datos de mi tarjeta y automaticamente me cobraron, aunque ahí dice que no iban a combrar nada me llego inmediatamente notificación de mi banco de que y...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

PREMIUM NÃO FUNCIONA!!!

PAGUEI MINHA CONTA PREMIUM A MAIS DE 8 DIAS E NÃO FUNCIONA.TENTO ENVIAR ALGUMA MENSAGEM PARA ELES E NÃO TEM NENHUMA OPÇÃO A NÃO SER O TWITTER E MESMO ASSIM SEM RESPOSTA ALGUMA!INSATISFAÇÃO MÁXIMA!

  • Newbie
  • PAGUEI MINHA CONTA PREMIUM A MAIS DE 8 DIAS E NÃO FUNCIONA. TENTO ENVIAR ALGUMA MENSAGEM PARA ELES E NÃO TEM NENHUMA OPÇÃO A NÃO SER O TWITTER E MESMO ASSIM SEM RESPOSTA ALGUMA! INSATISFAÇÃO MÁXIMA...
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

My Premium no funciona

Me han cobrado dos meses seguido y cuando entro a mi suscripción Premium, me dice que tengo la opción Free. Ya cerré la sesión de mis dispositivos cambie la contraseña y nada.

  • Newbie
  • Me han cobrado dos meses seguido y cuando entro a mi suscripción Premium, me dice que tengo la opción Free. Ya cerré la sesión de mis dispositivos cambie la contraseña y nada.
  • Chopchop77
  • Casual Listener
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Spotify Premium is not working properly

After I subscribed to spotify premium I was able to download my playlists, skip songs and use all other feature like I should be. But now afer one day for some reason I am not allowed to use these features (downloading is still possible). For example...

  • Newbie
  • After I subscribed to spotify premium I was able to download my playlists, skip songs and use all other feature like I should be. But now afer one day for some reason I am not allowed to use these fe...
  • CourtzH20
  • Newbie
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

Cancel spotify

I want to cancel my premium subscription but I have a wrong email how can I cancel it

  • Visitor
  • I want to cancel my premium subscription but I have a wrong email how can I cancel it
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

please help!!!!!!!!

My daughter opened a Spotify account using my debit card. Her login was through her Facebook. Her Facebook was hacked and was closed. She has tried to activate her Facebook and is not able. So because she can't activate her Facebook, she can't login ...

  • Casual Listener
  • My daughter opened a Spotify account using my debit card. Her login was through her Facebook. Her Facebook was hacked and was closed. She has tried to activate her Facebook and is not able. So b...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

My spotify family is not allowing my relatives to sign in

I received an e-mail recently telling that I should confirm the adresses of my relatives so that Spotify could know we live together. However I can't find the section of my account where I do this. Now all of them lost their users. I tried to invite ...

  • Newbie
  • I received an e-mail recently telling that I should confirm the adresses of my relatives so that Spotify could know we live together. However I can't find the section of my account where I do this. N...
  • LPkun
  • Newbie
  • 211 Views
  • 2 replies
  • 3 likes
  • 211 Views
  • 2 replies
  • 3 likes

They cancelled our Family Premium thingy!

We started a family premium last month. Me, my mom and my dad. We're staying at the same house. We wrote everything the same but Spotify cancelled our subscription saying that we're not staying at the same place. We tried to create a new family subsc...

  • Newbie
  • We started a family premium last month. Me, my mom and my dad. We're staying at the same house. We wrote everything the same but Spotify cancelled our subscription saying that we're not staying at th...
  • toman95
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Deleted all my music

Qualcosa come 10 minuti fa entrò su spotify e mi appera questo messaggio simapaticissimo: siccome sono supportati solo 3 dispositivi per ascoltare la musica e tu hai superato questo limite, noi ti cancelliamo tutta la tua musica (230 e passa brani), ...

  • Newbie
  • Qualcosa come 10 minuti fa entrò su spotify e mi appera questo messaggio simapaticissimo: siccome sono supportati solo 3 dispositivi per ascoltare la musica e tu hai superato questo limite, noi ti ca...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Solved!! My premium account not working correctly

I get messages telling me need to get the premium version of Spotify to skip tracks and it is making very mad, please helpI have the premium version

  • Newbie
  • I get messages telling me need to get the premium version of Spotify to skip tracks and it is making very mad, please help I have the premium version
  • SofiGarcia117
  • Newbie
  • 622 Views
  • 11 replies
  • 2 likes
  • 622 Views
  • 11 replies
  • 2 likes