Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52045 Views
  • 23 replies
  • 4 likes
  • 52045 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32598 Views
  • 19 replies
  • 2 likes
  • 32598 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21879 Views
  • 8 replies
  • 1 likes
  • 21879 Views
  • 8 replies
  • 1 likes

Refund

I paid for the student and premium account. How can I cancel one and get my money back!?

  • Newbie
  • I paid for the student and premium account. How can I cancel one and get my money back!?
  • Janethstyles
  • Newbie
  • 112 Views
  • 2 replies
  • 0 likes
  • 112 Views
  • 2 replies
  • 0 likes

Discount for High school students

I verified that I am a student through UniDays and money was taken out of my bank account for student discount payment but I still do not have premium and am currently on free trial. I tried to get the discount again but wont let me through unidays i...

  • Casual Listener
  • I verified that I am a student through UniDays and money was taken out of my bank account for student discount payment but I still do not have premium and am currently on free trial. I tried to get t...
  • Jacob
  • Community Legend
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

I can't get premium even have pay

A few days ago I had pay the premium account on one of payment method to pay premium account in Indonesia. But, I cant using my premium features like can't skip song and others. Is it real? Please check my account subscription to see my account. Than...

  • Newbie
  • A few days ago I had pay the premium account on one of payment method to pay premium account in Indonesia. But, I cant using my premium features like can't skip song and others. Is it real? Please ch...
  • OptimuzKrice
  • Roadie
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Family subscription and Headspace

I currently have the 3 month trial for Headspace and Premium, after the trials I will be charged 150DKK. I want to buy the Family Premium to share with my family, which costs 150DKK as well, but I'm assuming that's including my Premium account, so I'...

  • Newbie
  • I currently have the 3 month trial for Headspace and Premium, after the trials I will be charged 150DKK. I want to buy the Family Premium to share with my family, which costs 150DKK as well, but I'm ...
  • osornios
  • Spotify Star
  • 2004 Views
  • 1 replies
  • 0 likes
  • 2004 Views
  • 1 replies
  • 0 likes

Me han cobrado a través de una oferta de un mes gratis

Me han cobrado 9,99 euros subscribiéndome a Premium a través de un anuncio en Instagram de un mes gratis. Por favor ayuda!

  • Newbie
  • Me han cobrado 9,99 euros subscribiéndome a Premium a través de un anuncio en Instagram de un mes gratis. Por favor ayuda!
  • osornios
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

I have paid three times

Hello, I subscriped spotify for students 2 weeks ago, but I have charged 3 times instead of 1, I wrote here immediately after it happened and someone contacted me and said "your bank will see we didn't get that money and it will return you in a few d...

  • Casual Listener
  • Hello, I subscriped spotify for students 2 weeks ago, but I have charged 3 times instead of 1, I wrote here immediately after it happened and someone contacted me and said "your bank will see we didn...
  • osornios
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Bought the wrong subscription

I just bought the subscription that cost 99crowns But then realised it was the wrong subscription. I then changed to the family subscription. Did i pay twice or?

  • Newbie
  • I just bought the subscription that cost 99crowns But then realised it was the wrong subscription. I then changed to the family subscription. Did i pay twice or?
  • osornios
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!! Changing Payment Method to Former Student Plan

Hi, I used to be a student and was on the Student Plan. Now, I'm no longer a student and recently paid $9.99 for the Premium Plan. I want to change the card I'm billed to, and when I go to change the payment method, it also wants me to Verify My Scho...

  • Newbie
  • Hi, I used to be a student and was on the Student Plan. Now, I'm no longer a student and recently paid $9.99 for the Premium Plan. I want to change the card I'm billed to, and when I go to change the...
  • osornios
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Multiple payments and no su scription

I signed up for the premium trial with a prepaid visa. There was no money on it at the time the trial ran out. It took multiple payments off my visa although there was no money and when I put $20 on my Visa it took it all and still didn't provide ser...

  • Newbie
  • I signed up for the premium trial with a prepaid visa. There was no money on it at the time the trial ran out. It took multiple payments off my visa although there was no money and when I put $20 on ...
  • osornios
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

joining family problems

I live in the UK and so does my dad (the owner of the spotify account) and we have tried many times to add my account to the family sharing yet it doesnt let me because apparently I am in another country to my dad. I cannot change the settings of my ...

  • Newbie
  • I live in the UK and so does my dad (the owner of the spotify account) and we have tried many times to add my account to the family sharing yet it doesnt let me because apparently I am in another cou...
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Paid for premium but still getting the "payment failed, downgrade to free.." message.

As above, I've paid for premium but I get this message attached. I've reinstalled, reset my phone etc. I even have the receipt from Apple for this!! Please help, I need to drown out the noise of these idiots on my train

  • Newbie
  • As above, I've paid for premium but I get this message attached. I've reinstalled, reset my phone etc. I even have the receipt from Apple for this!! Please help, I need to drown out the noise of thes...
  • osornios
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Premium Payment

I have paid my university premium Suscription but when i log in in my own account, i dont have the premium suscription, it seems that it has not been activated. This is my proof of payment. What should i do? could you help me please

  • Casual Listener
  • I have paid my university  premium Suscription  but when i log in in my own account, i dont have the premium suscription, it seems that it has not been activated. This is my proof of paymen...
  • osornios
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Doble cobro

Porque me cobraron el 24 de abril y luego el 5 de mayo 99 pesos en ambas ocaciones y no es un mes entre los dos cobros

  • Newbie
  • Porque me cobraron el 24 de abril y luego el 5 de mayo 99 pesos en ambas ocaciones y no es un mes entre los dos cobros
  • osornios
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Spotify no realiza el cargo, no puede hacerme premium, marca error.

Llevo varios días intentando hacerme premium nuevamente, pero siempre sale esto: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago. Pe...

  • Casual Listener
  • Llevo varios días intentando hacerme premium nuevamente, pero siempre sale esto: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pag...
  • osornios
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Can't change payment from PayPal

I was early on Spotify and got Spotify for Student discount but it expired and I jumped to regular premium. I was paying through PayPal but I am canceling that account and I want to change to a regular credit card. Every time I try to update my payme...

  • Newbie
  • I was early on Spotify and got Spotify for Student discount but it expired and I jumped to regular premium. I was paying through PayPal but I am canceling that account and I want to change to a regul...
  • osornios
  • Spotify Star
  • 1511 Views
  • 1 replies
  • 0 likes
  • 1511 Views
  • 1 replies
  • 0 likes

Payment Rejected at all times

I have been using Spotify for a year (or even a longer time). Recently I canceled all my credit cards because I lost my wallet. Since the credit card for the subscription payment was canceled, I was required to enter information for a new card. Howev...

  • Newbie
  • I have been using Spotify for a year (or even a longer time). Recently I canceled all my credit cards because I lost my wallet. Since the credit card for the subscription payment was canceled, I was ...
  • Robert_W
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

No email warning when student discount ends and price goes up

I'm feeling quite short changed that there's no notification email to let you know when your year of student discount ends and you need to renew it or start being charged the full rate. I've spent a couple of months being charged the full rate when I...

  • Newbie
  • I'm feeling quite short changed that there's no notification email to let you know when your year of student discount ends and you need to renew it or start being charged the full rate. I've spe...
  • Robert_W
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Trying to cancel premium that was originally taken out via playstation.

Hi, I am trying to cancel my premium subscription that was started via playsation years ago so that I can then upgrade to the family premium. It won't let me cancel by logging into spotify on my computer and directs me to cancel via playstation music...

  • Newbie
  • Hi, I am trying to cancel my premium subscription that was started via playsation years ago so that I can then upgrade to the family premium.  It won't let me cancel by logging into spotify on m...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Issues With Spotify Premium

I'm paying for spotify premium, but when I log into the app it's saying my subscription is free. When I check it online it has my payment information & says my subscription is premium. How do I get the app to recognize my premium subscription?

  • Casual Listener
  • I'm paying for spotify premium, but when I log into the app it's saying my subscription is free. When I check it online it has my payment information & says my subscription is premium. How do I g...
  • freddiehawes
  • Roadie
  • 191 Views
  • 6 replies
  • 0 likes
  • 191 Views
  • 6 replies
  • 0 likes

Can't access premium subscription on iphone

I just signed up for Premium and it looks ok on a computer but the app on my iphone won't recognize me as premium, I've tried logging in/loggin out and re-installing the app. Thanks!

  • Newbie
  • I just signed up for Premium and it looks ok on a computer but the app on my iphone won't recognize me as premium, I've tried logging in/loggin out and re-installing the app. Thanks!
  • freddiehawes
  • Roadie
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes