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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14968 Views
  • 27 replies
  • 2 likes
  • 14968 Views
  • 27 replies
  • 2 likes

Premium family to Premium Individual

Presently I have and pay for premium family. My daughter joined her Mom's plan, so I want to downgrade to Premium Individual. Please advise how to do this. When I try, Spotify says it is unable to change me from Family to Individual. I'm the only mem...

  • Visitor
  • Presently I have and pay for premium family. My daughter joined her Mom's plan, so I want to downgrade to Premium Individual. Please advise how to do this. When I try, Spotify says it is unable to ch...
  • Anyk17
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

I am a student and cannot participate in the student plan

Hello, I am a 20-year-old university student and I want to join the student plan, but it keeps giving errors. How can we solve this problem?

  • Casual Listener
  • Hello, I am a 20-year-old university student and I want to join the student plan, but it keeps giving errors. How can we solve this problem?
  • Maxim
  • Spotify Star
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution How come I be charged 29,858 VND ($1,22) in the first trial month of a Premium account?

Hi,I recently checked my banking account as a monthly financial checking habit. I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning since I had been informed by Spotify that I will be charged on ...

  • Visitor
  • Hi, I recently checked my banking account as a monthly financial checking habit.  I then realized I had been charged $1,22 on the day that I purchased Premium account, which is questioning sin...
  • Yordan
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use my Premiun in my phone

PlanDuo/PremiumPerú Device(Motorola One 5G Ace) My Question or IssueOkey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even have the payments up to date. Here's some screenshots. Phonehttps://imgur.com/gt...

  • Casual Listener
  • Plan Duo/Premium Perú   Device (Motorola One 5G Ace)   My Question or Issue Okey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even hav...
  • Vasil
  • Moderator
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Superuser Contribution My premium plan is not active yet

I transfer 1189/-Rs to spotify business account but my premium year plan is not active till nowSo i want to refund my money

  • Visitor
  • I transfer 1189/-Rs to spotify business account but my premium year plan is not active till now So i want to refund my money
  • Yordan
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Duo work if you live in 2 countries and have cell phones from both?

Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany. Does this work with Duo that she can use her Swiss...

  • Visitor
  • Me and my wife do live in Germany and Switzerland. I do use Premium in Germany and want to add her. However her main cell phone is a Swiss number even if we live together most of the time in Germany....
  • Yordan
  • Moderator
  • 480 Views
  • 4 replies
  • 1 likes
  • 480 Views
  • 4 replies
  • 1 likes

Why can't I change plans?

I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.

  • Visitor
  • I have spotify premium, and want to change to spotify family. When I choose manage subscription, and click on family, it says that it's not available.
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Spotify canseled my student premium without notice, and charged me full price 3 months in a row

PlanStudent/PremiumCountryUkraineDevicePhone, PCOperating SystemAndroid 13, Windows 10 My Question or IssueHello, I have always had a student subscription, but for the last 3 months for some reason I have had a regular subscription for $5, I have not...

  • Casual Listener
  • Plan Student/Premium Country Ukraine Device Phone, PC Operating System Android 13, Windows 10   My Question or Issue Hello, I have always had a student subscription, but for the l...
  • LZEDMITRIY
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Não consigo cancelar minha assinatura

fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso não consigo cancela-lo

  • Visitor
  • fazem 3 meses que estou pagando minha conta premium individual, porém não estou usando, pois não tenho acesso a ela, a 3 meses eu fui assaltado e perdi o acesso ao meu numero de telefone, por isso nã...
  • Luan
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution My profile says US, but when I try to resume premium, it takes me to the UK

I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get directed to the UK page.

  • Visitor
  • I am trying to resume my premium membership, but when I click to go to the payment page, I get directed to the UK page. I have tried to re-save my profile (it has always said the US), but I still get...
  • Kiril
  • Moderator
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Superuser Contribution Instead of applying coupon , i was charged for premium need refund

I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.

  • Visitor
  • I got coupon from flipcart because of my purchase of a phone. Applying that coupon also i got charged for premium. Need my refund.
  • Kiril
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution ik heb een maand betaald maar als ik wil inloggen krijg ik te zien wilt u n

ik wil inloggen ik heb vandaag betaald voor een maand premium accountmaar kan er niet inkomen waarom is het zo moeilijk gemaakt ik betaal dus moet ik gewoon naar muziek downloaden kunnen gaan

  • Visitor
  • ik wil inloggen ik heb vandaag betaald voor een maand premium account maar kan er niet inkomen waarom is het zo moeilijk gemaakt ik betaal dus moet ik gewoon naar muziek downloaden kunnen gaan
  • Elena
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink my Showtime account from my Spotify account?

I was a previous member with the student Spotify premium plan where we were giving a showtime subscription as well. When the partnership was ended the subscription had ended. I recently wanted to gain access to that account and subscribe again but it...

  • Newbie
  • I was a previous member with the student Spotify premium plan where we were giving a showtime subscription as well. When the partnership was ended the subscription had ended. I recently wanted to gai...
  • Ivelina
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Why is Spotify charging my bank account and I don’t have premium

Spotify has charged me 21 dollars and 98 cents and I don’t have Spotify premium on any of my accounts. Please refund me.

  • Visitor
  • Spotify has charged me 21 dollars and 98 cents and I don’t have Spotify premium on any of my accounts. Please refund me.
  • Maxim
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Can i change my Individual plan to Family plan if i paid with a third party

I recently paid for 12 months to subscribe the Individual plan but now planning to change to the Family plan. The tricky part is I paid through a third party, Touch n Go e-wallet. How to proceed?

  • Newbie
  • I recently paid for 12 months to subscribe the Individual plan but now planning to change to the Family plan. The tricky part is I paid through a third party, Touch n Go e-wallet. How to proceed?
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Subscription Still Getting Ads

PlanPremium DuoCountryUSDeviceiPhone and Xbox Series S Got Premium Duo for my wife and I, she is getting ads while listening to music. Not podcasts, music. We aren't paying for duo to get ads.

  • Visitor
  • Plan Premium Duo Country US Device iPhone and Xbox Series S   Got Premium Duo for my wife and I, she is getting ads while listening to music. Not podcasts, music. We aren't paying for duo...
  • OscarDC
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

I'm getting the error "Your payment method and country don't match" even though my country is set to the UAE and I am using a UAE card.

  • Regular
  • I'm getting the error "Your payment method and country don't match" even though my country is set to the UAE and I am using a UAE card.
  • Luan
  • Spotify Star
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes