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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131809 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65850 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
247739 Views
151 replies
13 likes
I purchased all 3 subscriptions today on the same account:a Premium Family plan for 3 monthsa Premium Family plan for 6 monthsand an individual subscription for 1 month.I received a refund for the individual subscription, but I can't get a refund for...
I purchased all 3 subscriptions today on the same account: a Premium Family plan for 3 months a Premium Family plan for 6 months and an individual subscription for 1 month. I received a refund ...
Spotify Star
272 Views
1 replies
0 likes
PlanPremiumCountryUK My Question or IssueCancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked Songs be kept? It is my partners account who has passed away and I am...
Plan Premium Country UK My Question or Issue Cancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked S...
Spotify Star
300 Views
1 replies
0 likes
I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that request also.PlanPremiumCountry India Device(I phone 11 ...
I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that reque...
Spotify Star
293 Views
1 replies
0 likes
I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.
I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.
Spotify Star
275 Views
1 replies
0 likes
Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, and I've always wanted to upgrade to premium. Is the...
Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, a...
Spotify Star
1178 Views
7 replies
0 likes
Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could get my $5 back because I never got a notification fro...
Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could ge...
Visitor
1386 Views
6 replies
0 likes
A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.
A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.
Moderator
264 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
221 Views
1 replies
1 likes
I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...
I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...
Visitor
2940 Views
8 replies
2 likes
Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.
Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.
Moderator
719 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
251 Views
1 replies
0 likes
I cancelled my subscription to premium But Im still receiving charges. I already checked and its cancelled. Also I noticed I have had two Charges every month for premium, so now I want to know if for one specific charge I can know which account is th...
I cancelled my subscription to premium But Im still receiving charges. I already checked and its cancelled. Also I noticed I have had two Charges every month for premium, so now I want to know if for...
Spotify Star
615 Views
1 replies
0 likes
PlanCurrently Free, now trying to return to Premium.Was Premium early adopter for several years prior. My Question or IssueHad issue with credit card fraud a few months back which was solved. Now I cannot upgrade back to Premium. Have attempted via c...
Plan Currently Free, now trying to return to Premium. Was Premium early adopter for several years prior. My Question or Issue Had issue with credit card fraud a few months back wh...
Spotify Star
382 Views
1 replies
0 likes
Hello,I just trialed Spotify and my trial is up a couple days. I'd like to subscribe to the Duo plan for myself and my spouse. But it says I'm not eligible? Do I have to wait until I'm a paid account? I don't want to want to pay for a premium account...
Hello, I just trialed Spotify and my trial is up a couple days. I'd like to subscribe to the Duo plan for myself and my spouse. But it says I'm not eligible? Do I have to wait until I'm a paid accou...
Spotify Star
670 Views
1 replies
0 likes
don't know how to resolve this situation, I need my refund after the card was not used consciously by me
don't know how to resolve this situation, I need my refund after the card was not used consciously by me
Spotify Star
607 Views
1 replies
0 likes
I have always been charged with the student discount. However, I am charged full price for this month even though my student plan is still on roll.
I have always been charged with the student discount. However, I am charged full price for this month even though my student plan is still on roll.
Spotify Star
455 Views
1 replies
0 likes
My son and I live in the same address but when I try to join the Duo plan it says “You need to live in the same address. Looks like you are trying from another country”. But that’s not true, we are currently in the same address but it still doesn’t w...
My son and I live in the same address but when I try to join the Duo plan it says “You need to live in the same address. Looks like you are trying from another country”. But that’s not true, we are c...
Spotify Star
365 Views
1 replies
0 likes
My billing cycle started yesterday, payment was made as usual, yet I am still getting a notification that my audiobook time allocation has run out. What can I do? Thanks
My billing cycle started yesterday, payment was made as usual, yet I am still getting a notification that my audiobook time allocation has run out. What can I do? Thanks
Casual Listener
651 Views
2 replies
1 likes
Вы может мне вернуть деньги? А я заново подключу эту подписку
Вы может мне вернуть деньги? А я заново подключу эту подписку
Moderator
355 Views
1 replies
0 likes
I entered both codes provided on the 'Verify Offer Code' screen. Neither code worked. Does anyone have an web address for Spotify chat, customer service, or a phone number for Spotify? I want to be a customer but need help!
I entered both codes provided on the 'Verify Offer Code' screen. Neither code <snip - Moderator edit> worked. Does anyone have an web address for Spotify chat, customer service, or a ...
Moderator
1056 Views
1 replies
0 likes
