Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124721 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
47995 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
219705 Views
139 replies
12 likes
PlanIndividual Premium (originally); accidentally charged for Premium DuoCountryPhilippines DeviceMacBook Pro (M2)Operating SystemmacOS Sonoma 14.3.1 My Question or IssueI was supposed to renew my subscription plan for Individual Premium but I accide...
Plan Individual Premium (originally); accidentally charged for Premium Duo Country Philippines Device MacBook Pro (M2) Operating System macOS Sonoma 14.3.1 My Question or Issu...
Casual Listener
406 Views
4 replies
0 likes
I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?
I've had my own premium plan for years. Now I've joined a family plan that my spouse manages. Do I need to cancel my previous plan to avoid double billing or does that happen automatically?
Spotify Star
1355 Views
1 replies
1 likes
Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscription?Thank you.
Last Saturday, I paid for my premium subscription, my credit card was charged, but the premium subscription was not activated, and the email confirmation never arrived. How can I activate my subscrip...
Spotify Star
215 Views
1 replies
0 likes
I bought the Premium plan and am getting ads. Make it stop
I bought the Premium plan and am getting ads. Make it stop
Spotify Star
194 Views
1 replies
0 likes
PlanPremium/ Premium Duo CountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe and my partner have to separate Spotify premium accounts for years. We do ...
Plan Premium/ Premium Duo Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
Moderator
1763 Views
3 replies
0 likes
Cambié de plan pero no se actualiza como realizó el cambio de plan en mi cuenta
Cambié de plan pero no se actualiza como realizó el cambio de plan en mi cuenta
Spotify Star
176 Views
1 replies
0 likes
My account says I'm not part of our household DUO subscription. But when my husband sends me the link to subscribe, it tells me that I am already part of the subscription?
My account says I'm not part of our household DUO subscription. But when my husband sends me the link to subscribe, it tells me that I am already part of the subscription?
Spotify Star
674 Views
1 replies
0 likes
PlanAlways used to be Premium but i have moved to a different country 3 weeks ago so i still didn't pay CountryTunisia and moved recently to France Device(iPhone X)Operating System(iOS 10) My Question or IssueHi everyone,I'm having trouble logging in...
Plan Always used to be Premium but i have moved to a different country 3 weeks ago so i still didn't pay Country Tunisia and moved recently to France Device (iPhone X) ...
Moderator
440 Views
3 replies
0 likes
I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but life gets so busy we keep saying we’ll get to the bo...
I have been paying for Spotify Premium Duo for a long time (maybe over a year) and sending the link to my husband to join. Every time he tries the link it says error. This seems like a rip off, but l...
Spotify Star
311 Views
3 replies
0 likes
Hello there fellow Spotify users! I've been using my account for about two years now and recently I lost the ability to pay for subscription (credit card issues), so i had to go to another streaming service where i got a nice offer to use it for 1 wh...
Hello there fellow Spotify users! I've been using my account for about two years now and recently I lost the ability to pay for subscription (credit card issues), so i had to go to anoth...
Spotify Star
329 Views
1 replies
0 likes
PlanPremium miniCountryIndonesiaDeviceOperating System(Androis, windows.) My Question or IssueI already paid for premium mini but ads still pop up, it didnt occur on my smartphone (not yet at least) but on windows spotify app ads still pop up, if som...
Plan Premium mini Country Indonesia Device Operating System (Androis, windows.) My Question or Issue I already paid for premium mini but ads still pop up, it didnt occur on my smartph...
Moderator
909 Views
5 replies
0 likes
Hello,Is it possible to subscribe to premium duo and pay it with a 12 month spotify giftcard? If not which gift card should I use? Thank you in advance for your response. Best regards, Catherine Trebuchet
Hello, Is it possible to subscribe to premium duo and pay it with a 12 month spotify giftcard? If not which gift card should I use? Thank you in advance for your response. Best reg...
Spotify Star
1743 Views
3 replies
0 likes
I get the error: "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code." However, my subscription is a Premium Individual, which should be usab...
I get the error: "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code." However, my subscri...
Spotify Star
490 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Moderator
6960 Views
8 replies
0 likes
Mye wifes Spotify account show Premium DUO. But she are not allowed to download sengs. When trying to download Spotify ask her to upgrade to Premium.How to solve this?
Mye wifes Spotify account show Premium DUO. But she are not allowed to download sengs. When trying to download Spotify ask her to upgrade to Premium. How to solve this?
Spotify Star
210 Views
1 replies
0 likes
I cancelled my subscription on the da my plan ended; however, I was debited for the next month's payment. When I cancelled, it appeared that my plan had cancelled for that day (March 22) and that I would go to a free plan today, March 23, but I still...
I cancelled my subscription on the da my plan ended; however, I was debited for the next month's payment. When I cancelled, it appeared that my plan had cancelled for that day (March 22) and that I w...
Spotify Star
190 Views
1 replies
0 likes
charged for premium but account is cancelled. Please refund my money and cancel the premium subscription
charged for premium but account is cancelled. Please refund my money and cancel the premium subscription
Moderator
281 Views
2 replies
0 likes
Spotify sent an email and indicated that auto-pay was now turned off.
Spotify sent an email and indicated that auto-pay was now turned off.
Spotify Star
399 Views
1 replies
0 likes
Just wanted to see if I can go in and make a payment myself to go ahead and get it over with.
Just wanted to see if I can go in and make a payment myself to go ahead and get it over with.
Spotify Star
550 Views
1 replies
0 likes
How can I leave family plan and start individual plan but will I keep all liked songs and playlists?
How can I leave family plan and start individual plan but will I keep all liked songs and playlists?
Spotify Star
464 Views
1 replies
0 likes
