Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67261 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132590 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67932 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
250825 Views
154 replies
13 likes
I buy individual subscribe for 1 year 21 january 2024 Today 22 july my subscribe is disappeared help me please, in my order spotify same disappeared
I buy individual subscribe for 1 year 21 january 2024 Today 22 july my subscribe is disappeared help me please, in my order spotify same disappeared
Spotify Star
285 Views
1 replies
0 likes
PlanPremiumCountryUnited States of AmericaDeviceMacbook Air 2018Operating SystemiOS Sonoma 14.5My Question or IssueI need to recover a receipt from longer than 2 years ago. Who do I talk to and how do I get in touch with them?
Plan Premium Country United States of America Device Macbook Air 2018 Operating System iOS Sonoma 14.5 My Question or Issue I need to recover a receipt from longer than 2 years ago. Who do I...
Spotify Star
497 Views
1 replies
0 likes
Trying to upgrade my plan from premium individual to premium duo but it gives me the message "errorUnable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method."
Trying to upgrade my plan from premium individual to premium duo but it gives me the message "error Unable to change plans. This could be because you're not eligible for this plan, you're already ...
Spotify Star
868 Views
1 replies
0 likes
I paid the full amount but still didn't get the subscription PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I paid the full amount but still didn't get the subscription Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Androi...
Moderator
328 Views
1 replies
0 likes
PlanPremium StudentCountryUkraineDeviceiPhone 13 Pro MaxOperating SystemiOS 17.5.1 My Question or IssueHello! I have some troubles with a payment. So, I paid 10th of July for Student Premium (2.49$) and today (21 of July) I got an email which saying ...
Plan Premium Student Country Ukraine Device iPhone 13 Pro Max Operating System iOS 17.5.1 My Question or Issue Hello! I have some troubles with a payment. So, I paid 10th of July for...
Spotify Star
501 Views
1 replies
0 likes
It says that I can't pay BC my country doesn't match... What? The card is worldwide... PlanFamiliar PremiumCountryEcuadorDeviceSamsung galaxy s20feOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
It says that I can't pay BC my country doesn't match... What? The card is worldwide... Plan Familiar Premium Country Ecuador Device Samsung galaxy s20fe Operating System (iOS 10,...
Spotify Star
608 Views
1 replies
1 likes
After almost 2 years as a premium user, I am leaving. I came here fed up with Google Play Music thinking that Spotify would be the superior service. Boy, was I wrong.In no particular order, these are the issues that I have been suffering for 2 years,...
After almost 2 years as a premium user, I am leaving. I came here fed up with Google Play Music thinking that Spotify would be the superior service. Boy, was I wrong. In no particular order, these a...
Regular
1386 Views
4 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello! For six months I used an individual premium for $4.99. In July, I could not be charged...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello!&...
Spotify Star
380 Views
1 replies
0 likes
PlanDuoCountryCosta RicaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo importa cual sea la dirección que establezca en mi plan DUO la cuenta de Spotify de mí esp...
Plan Duo Country Costa Rica Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue No importa c...
Moderator
433 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
532 Views
1 replies
0 likes
I purchased all 3 subscriptions today on the same account:a Premium Family plan for 3 monthsa Premium Family plan for 6 monthsand an individual subscription for 1 month.I received a refund for the individual subscription, but I can't get a refund for...
I purchased all 3 subscriptions today on the same account: a Premium Family plan for 3 months a Premium Family plan for 6 months and an individual subscription for 1 month. I received a refund ...
Spotify Star
277 Views
1 replies
0 likes
PlanPremiumCountryUK My Question or IssueCancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked Songs be kept? It is my partners account who has passed away and I am...
Plan Premium Country UK My Question or Issue Cancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked S...
Spotify Star
303 Views
1 replies
0 likes
I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that request also.PlanPremiumCountry India Device(I phone 11 ...
I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that reque...
Spotify Star
297 Views
1 replies
0 likes
I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.
I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.
Spotify Star
280 Views
1 replies
0 likes
Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, and I've always wanted to upgrade to premium. Is the...
Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, a...
Spotify Star
1199 Views
7 replies
0 likes
Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could get my $5 back because I never got a notification fro...
Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could ge...
Visitor
1417 Views
6 replies
0 likes
A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.
A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.
Moderator
270 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
224 Views
1 replies
1 likes
I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...
I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...
Visitor
2983 Views
8 replies
2 likes
Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.
Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.
Moderator
724 Views
1 replies
0 likes
