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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
127932 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
55080 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
229084 Views
143 replies
13 likes
I am a premium member and i wnat to change it to the free membership, do i get a refund even if I cancel it after two days?
I am a premium member and i wnat to change it to the free membership, do i get a refund even if I cancel it after two days?
Spotify Star
297 Views
1 replies
0 likes
PlanPremiumCountryKenyaDeviceOppo Android Phone, Nvidia ShieldOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I deactivate automatic billing every month? I don't want Spotify to take money from my card automatically...
Plan Premium Country Kenya Device Oppo Android Phone, Nvidia Shield Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How do I deactivate automatic b...
Casual Listener
2997 Views
7 replies
0 likes
Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.
Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.
Spotify Star
493 Views
1 replies
0 likes
I just upgraded from Individual to Duo. However, it still says "Premium Individual" on my account page. I am also unable to add anyone to the plan. PlanPremium Duo CountryUK
I just upgraded from Individual to Duo. However, it still says "Premium Individual" on my account page. I am also unable to add anyone to the plan. Plan Premium Duo Countr...
Spotify Legend
353 Views
1 replies
0 likes
Buenas tardes, Si me salgo de un Plan Familiar luego con esa misma cuenta me puedo hacer premium a solas? Sería la misma cuenta que ya utilizaba en el plan familiar, pero saliendome y pagando por mi parte un plan premium en solitario. Se puede? No se...
Buenas tardes, Si me salgo de un Plan Familiar luego con esa misma cuenta me puedo hacer premium a solas? Sería la misma cuenta que ya utilizaba en el plan familiar, pero saliendome y pagand...
Moderator
274 Views
1 replies
0 likes
PlanStudent CountryUSADeviceIPhone 15 pro My Question or IssueI can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for years. How have you guys not fixed it yet?
Plan Student Country USA Device IPhone 15 pro My Question or Issue I can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for y...
Casual Listener
1205 Views
5 replies
0 likes
I already cancel premium but I have to pay for this month
I already cancel premium but I have to pay for this month
Moderator
844 Views
1 replies
0 likes
Buenas noches. Tengo un pequeño problema, y es que, de un día a otro, mi suscripción de Spotify Premium que obtuve a través de Microsoft Rewards (la de 3 meses) fue cancelada de la nada, y ahora estoy de vuelta al plan básico. Cabe decir que hasta ay...
Buenas noches. Tengo un pequeño problema, y es que, de un día a otro, mi suscripción de Spotify Premium que obtuve a través de Microsoft Rewards (la de 3 meses) fue cancelada de la nada, y ahora esto...
Visitor
3428 Views
5 replies
0 likes
Four months ago I bought a gift card (in the same country I live in), I activated it myself at the self checkout. Everything should be in order, but now that my three months free period is over and I paid a month ahead I'd like to redeem said gift ca...
Four months ago I bought a gift card (in the same country I live in), I activated it myself at the self checkout. Everything should be in order, but now that my three months free period is over and I...
Spotify Star
292 Views
1 replies
0 likes
PlanFree (currently), looking to join Premium Family PlanCountryUSA (me), Canada (family with Premium Family Plan)DeviceiPhone, iPad, PCOperating SystemiOS, iPad OS, Windows 10 My Question or IssueHi everyone, my family in Canada has the Spotify fami...
Plan Free (currently), looking to join Premium Family Plan Country USA (me), Canada (family with Premium Family Plan) Device iPhone, iPad, PC Operating System iOS, iPad OS, Windows 10 ...
Community Legend
990 Views
1 replies
1 likes
I have purchased my premium membership but app is not working as premium
I have purchased my premium membership but app is not working as premium
Moderator
5207 Views
38 replies
0 likes
I got the premium student subscription but it charged me for both the student and regular monthly plan
I got the premium student subscription but it charged me for both the student and regular monthly plan
Spotify Star
233 Views
1 replies
0 likes
H&Mの会員優待サービスでspotify premiumを利用したいが、オファーコードを入力しても対象ではありませんと言われ利用できない
H&Mの会員優待サービスでspotify premiumを利用したいが、オファーコードを入力しても対象ではありませんと言われ利用できない
Moderator
1786 Views
1 replies
0 likes
I have just migrated to Spotify family (I have accepted an invitation), I am willing to understand if I will no longer be charged on my former signature automatically or if there is any action required to cancel the charges on my credit card.If yes, ...
I have just migrated to Spotify family (I have accepted an invitation), I am willing to understand if I will no longer be charged on my former signature automatically or if there is any action requir...
Spotify Star
186 Views
1 replies
0 likes
I keep getting ads even tho I paying for Spotify duo and it went threw so I’m lost on why I still get ads when I’m listing to music
I keep getting ads even tho I paying for Spotify duo and it went threw so I’m lost on why I still get ads when I’m listing to music
Regular
334 Views
2 replies
0 likes
El día de hoy se renovó la suscripción de mi plan, la cual fue inicialmente realizada desde la aplicación, sin embargo, yo no quería renovarla. ¿Hay alguna forma de que el dinero sea reembolsado?
El día de hoy se renovó la suscripción de mi plan, la cual fue inicialmente realizada desde la aplicación, sin embargo, yo no quería renovarla. ¿Hay alguna forma de que el dinero sea reembolsado?
Spotify Star
21784 Views
15 replies
1 likes
hey there. I'm part of a family plan, I want to exit it. How do I do that? I see only the option "cancel plan" which does not sound 100% right. Thank you for the help
hey there. I'm part of a family plan, I want to exit it. How do I do that? I see only the option "cancel plan" which does not sound 100% right. Thank you for the help
Spotify Star
267 Views
1 replies
0 likes
I have changed my card details and it still saying in on Spotify free
I have changed my card details and it still saying in on Spotify free
Spotify Star
251 Views
1 replies
0 likes
I've been building my own playlist to promote my own music and am seeing good growth with this, so I definitely don't want to lose it. However, I'm looking to remove myself from my family subscription plan and start my own spotify subscription. I'm w...
I've been building my own playlist to promote my own music and am seeing good growth with this, so I definitely don't want to lose it. However, I'm looking to remove myself from my family subscriptio...
Spotify Star
300 Views
1 replies
0 likes
I am going to Canada on a road trip and want to listen to my UK spotify playlists. Can I do this using my UK account?
I am going to Canada on a road trip and want to listen to my UK spotify playlists. Can I do this using my UK account?
Spotify Star
296 Views
1 replies
0 likes
