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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7845 Views
  • 23 replies
  • 2 likes
  • 7845 Views
  • 23 replies
  • 2 likes

I´m trying to subscribe again to premium

Hey guys I´m trying to subcribe again to premium but my debit card it´s being denied. It´s the fifth day I try. I called to the bank and they told me that everything´s in order. Can I still pay with debit card? I used to. Please let me know

  • Casual Listener
  • Hey guys I´m trying to subcribe again to premium but my debit card it´s being denied. It´s the fifth day I try. I called to the bank and they told me that everything´s in order. Can I still pay with ...
  • Bittencourt
  • Spotify Star
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes

Superuser Contribution Quiero saber si soy candidato a la promoción de 3 meses por 9 pesos.

Recién descargué la aplicación por primera vez, quisiera saber si soy candidato a la promo de 3 meses por 9 pesos o bien, si la promoción sigue vigente. Saludos.

  • Newbie
  • Recién descargué la aplicación por primera vez, quisiera saber si soy candidato a la promo de 3 meses por 9 pesos o bien, si la promoción sigue vigente. Saludos.
  • Aimee_T
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family-member gets no invitation by e-mail

I´ve got a premium subscription and have invited a family-member to join, but he gets no invitation by e-mail. Whats the problem?We live at the same adress and the e-mail adress is correct....

  • Newbie
  •  I´ve got a premium subscription and have invited a family-member to join, but he gets no invitation by e-mail. Whats the problem? We live at the same adress and the e-mail adress is correct....
  • Aimee_T
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I can not listen song without internet altough ı have premium

  • Newbie
  • I can not listen song without internet altough ı have premium
  • Aimee_T
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiun gets payed, still accounts set to free.

Hi there! My parents is having trouble with their account. It gets the monthly debit, also checked with the bank and yes, the payment gets through. Still their account is set on free, and if they want premiun, it has to be payed for, even if they pay...

  • Newbie
  • Hi there! My parents is having trouble with their account. It gets the monthly debit, also checked with the bank and yes, the payment gets through. Still their account is set on free, and if they wan...
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pague y ahora no soy el administrador

Pague mi cuenta, se supone que yo soy administrador, pero puso a mi hermano como administrador qué pasa?

  • Newbie
  • Pague mi cuenta, se supone que yo soy administrador, pero puso a mi hermano como administrador qué pasa?
  • Aimee_T
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Premium

HiI have Spotify with adds how do I upgrade to premium

  • Casual Listener
  • Hi I have Spotify with adds how do I upgrade to premium
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja pagar.

Hola!desde ayer estoy intentado comprar premium pero no me deja, me rechazó dos tarjetas y sigue sin funcionar.Que hago?

  • Newbie
  • Hola! desde ayer estoy intentado comprar premium pero no me deja, me rechazó dos tarjetas y sigue sin funcionar. Que hago?
  • Aimee_T
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay by Mobile Not working

I can't avail spotify premium 'cause there wasn't an option on prepaid payment

  • Newbie
  • I can't avail spotify premium 'cause there wasn't an option on prepaid payment
  • Aimee_T
  • Roadie
  • 1141 Views
  • 1 replies
  • 0 likes
  • 1141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago inicial no pasa

Desde hace una semana, e intentado crear una cuenta de plan familiar y me encuentro con el mismo problema:No me permite hacer el pago con ninguno de los metodos electronicos. ¿Qué puedo hacer?

  • Newbie
  • Desde hace una semana, e intentado crear una cuenta de plan familiar y me encuentro con el mismo problema: No me permite hacer el pago con ninguno de los metodos electronicos.  ¿Qué puedo hace...
  • Aimee_T
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar pais y datos de pago

Hola! Quiero cambiar el pais y datos de pago pero cuando pongo el nuevo pais me aparece una oferta de pago familiar o de descuento estudiantil o spotify todo el año, yo solo quiero pagar mes a mes y no me da la opcion.Gracias por la ayuda!

  • Casual Listener
  • Hola! Quiero cambiar el pais y datos de pago pero cuando pongo el nuevo pais me aparece una oferta de pago familiar o de descuento estudiantil o spotify todo el año, yo solo quiero pagar mes a mes y ...
  • Aimee_T
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta familiar

No entiendo porque al ingresar a mis familiares a la cuenta familiar, y después de confirmar su dirección, spotify los saca con el famoso correo de que no se pudo confirmar la dirección. ¿Como puedo hacer para que se valide la dirección de mis famili...

  • Newbie
  • No entiendo porque al ingresar a mis familiares a la cuenta familiar, y después de confirmar su dirección, spotify los saca con el famoso correo de que no se pudo confirmar la dirección.  ¿Como...
  • Aimee_T
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Charged twice per month

You have been charging my card twice a month for months now. I need it to stop

  • Newbie
  • You have been charging my card twice a month for months now. I need it to stop
  • Bittencourt
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Conta Familia

Tenho uma conta de família onde é o Administrador. Porem ela mudou de administrador sozinha e não consigo me colocar como administrador novamente. O que faço? Algem pode me ajudar?

  • Newbie
  • Tenho uma conta de família onde é o Administrador.  Porem ela mudou de administrador sozinha e não consigo me colocar como administrador novamente.  O que faço?  Algem pode me ajudar?
  • Bittencourt
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • Community Website
  • 310 Views
  • 1 replies
  • 0 likes

Problems with account

I already have an account with a playlist I wold like to have it back I need help please

  • Casual Listener
  • I already have an account with a playlist I wold like to have it back I need help please
  • Bittencourt
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Can't upgrade

I had an account and my subscription was cancelled and I was logged out , I can now not upgrade on any account and I was in a live chat but for some reason I can't find this again and I can't get back into it

  • Newbie
  • I had an account and my subscription was cancelled and I was logged out , I can now not upgrade on any account and I was in a live chat but for some reason I can't find this again and I can't get bac...
  • Bittencourt
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Can't cancel premium cuz spotify.com says I havent!

Hi guys, Please help me out here. I just can not figure out how to cancel my premium account. because when I log in to spotify.com it askes me to get the premium account instead of telling me that I alreaddy have the account. Please let me know.... b...

  • Casual Listener
  • Hi guys,   Please help me out here. I just can not figure out how to cancel my premium account. because when I log in to spotify.com it askes me to get the premium account instead of telling...
  • Bittencourt
  • Spotify Star
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Telechargements supprimés

Bonjour, J'ai téléchargé mes playlists, mais Spotify les supprime toutes à intervale totalement aléatoire... Au départ j'ai pensé que c'était lié à sa manie de lancer "l'installation" une fois sur 4 quand j'ouvre le logiciel, mais non. Je me connecte...

  • Newbie
  • Bonjour,   J'ai téléchargé mes playlists, mais Spotify les supprime toutes à intervale totalement aléatoire... Au départ j'ai pensé que c'était lié à sa manie de lancer "l'installation" une fo...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

My account is being charged

My account is being charged 10 dollars for Spotify premium when I never got it. I never did a 30 day free trial or anything. I don't have a prescription at all, so when I checked today, my card was charged 10 dollars for something I never paid for.

  • Casual Listener
  • My account is being charged 10 dollars for Spotify premium when I never got it. I never did a 30 day free trial or anything. I don't have a prescription at all, so when I checked today, my card was c...
  • Jacob
  • Community Legend
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes