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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46180 Views
  • 16 replies
  • 4 likes
  • 46180 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28969 Views
  • 19 replies
  • 2 likes
  • 28969 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20323 Views
  • 6 replies
  • 1 likes
  • 20323 Views
  • 6 replies
  • 1 likes

Solved!! I was charged 5.29 dollars but I'm on the spotify free

Need help on this,it shows on my account that i was charge 5.29, but I have not received any privilege

  • Casual Listener
  • Need help on this,it shows on my account that i was charge 5.29, but I have not received any privilege
  • Jacob
  • Community Legend
  • 843 Views
  • 5 replies
  • 0 likes
  • 843 Views
  • 5 replies
  • 0 likes

Cancel

My grandmother has been paying for my sister's premium account. My sister died 2 months ago and my grandmother has not been able to cancel her payments. How does she do this? We can't access my sister's account, as we don't know her user name and pas...

  • Newbie
  • My grandmother has been paying for my sister's premium account. My sister died 2 months ago and my grandmother has not been able to cancel her payments. How does she do this? We can't access my siste...
  • KatesHere
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

NO OPTION TO CONTINUE FREE--ONLY PREMIUM--ALL PLAYLISTS GONE--HELP!

NO OPTION TO CONTINUE FREE--ONLY PREMIUM TRIAL OFFER VISIBLE--ALL PLAYLISTS GONE--HELP! WHAT'S AN F'ING VALUE FOR A FIELD?

  • Casual Listener
  • NO OPTION TO CONTINUE FREE--ONLY PREMIUM TRIAL OFFER VISIBLE--ALL PLAYLISTS GONE--HELP!   WHAT'S AN F'ING VALUE FOR A FIELD?
  • KatesHere
  • Community Legend
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Premium subscription problem

: I already paid for premium and this website confirmed i am subscribed to premium but my spotify app is still on free subscription. I can't choose my own music.

  • Newbie
  • : I already paid for premium and this website confirmed i am subscribed to premium but my spotify app is still on free subscription. I can't choose my own music.
  • KatesHere
  • Community Legend
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Wanted to cancel, forgot yesterday was renewal

Yesterday the 31st March was renewal date but I was too busy and forgot to cancel. I was thus charged $9.99. It is 1st April today, if I cancel, will I be given a - Full refund- Partial refund (90+ % based on date)- No refund ??

  • Newbie
  • Yesterday the 31st March was renewal date but I was too busy and forgot to cancel.  I was thus charged $9.99.   It is 1st April today, if I cancel, will I be given a  - Full refund...
  • 11127505791
  • Newbie
  • 301 Views
  • 4 replies
  • 0 likes
  • 301 Views
  • 4 replies
  • 0 likes

Premium

Mi ero completamente dimenticato di un account premium tra i tanti che avevo e oggi scopro che mi hanno tolto 10 euro dalla carta...Posso riaverli indietro visto che ho annullato?

  • Newbie
  • Mi ero completamente dimenticato di un account premium tra i tanti che avevo e oggi scopro che mi hanno tolto 10 euro dalla carta...Posso riaverli indietro visto che ho annullato?
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

family

I and my brothers signed the Family Plan in February, so early in March came the bill and we paid, but started to make a mistake in our accounts, an error that said "we could not confirm that you live in the same address as the owner "and none of us ...

  • Casual Listener
  • I and my brothers signed the Family Plan in February, so early in March came the bill and we paid, but started to make a mistake in our accounts, an error that said "we could not confirm that you liv...
  • icarowill09
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Solved!! When will family plan be activated?

I am with premium membership now and the last charge for my premium membership was 2 days ago, now want to switch over to family plan. If I subcribed a family plan today, then when will I be charged for family plan? and when can I start adding family...

  • Casual Listener
  • I am with premium membership now and the last charge for my premium membership was 2 days ago, now want to switch over to family plan.  If I subcribed a family plan today, then when will I be ch...
  • Jacob
  • Community Legend
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes

Premium Expiration date not a month

I just renewed my Spotify premium, yet I don't get my full month? Just renewed yesterday(3/31) And my Expiration date is 4/21. Explain/Help?Edit: It says my renew date is 4/21. Does that mean it expires 4/21 or It makes a payment on 4/21?

  • Newbie
  • I just renewed my Spotify premium, yet I don't get my full month? Just renewed yesterday(3/31) And my Expiration date is 4/21. Explain/Help? Edit: It says my renew date is 4/21. Does that mean it ex...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Solved!! Expiration month and year won't work when it's correctly put in

I put in the expiration month and year correctly but the red bar keeps popping up saying to put in the expiration month over and over when trying to pay for premium

  • Casual Listener
  • I put in the expiration month and year correctly but the red bar keeps popping up saying to put in the expiration month over and over when trying to pay for premium
  • Jacob
  • Community Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Double payment

Hey, I was having problems with my automatic payment using iTunes cuz I changed the credit information, but then I updated the information and decided to pay using PayPal, the problem is that now they also charged me the automatic pay on iTunes, what...

  • Newbie
  • Hey, I was having problems with my automatic payment using iTunes cuz I changed the credit information, but then I updated the information and decided to pay using PayPal, the problem is that now the...
  • MarkPedersen
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Après une période d'essai de 3 mois a 0'99cts

Bonjour À la suite d'une offre d'essai de 3 mois à 0,99cts, j'ai envoyé une résiliation d'abonnement dès le 2ème mois, le 27 février. Spotify n'en a pas tenu compte et m'a débité ce mois ci de 9,99 €. Je n'utilise pas assez ce service pour payer cett...

  • Casual Listener
  • Bonjour  À la suite d'une offre d'essai de 3 mois à 0,99cts, j'ai envoyé une résiliation d'abonnement dès le 2ème mois, le 27 février.  Spotify n'en a pas tenu compte et m'a débité ce mois...
  • Graciani
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

None Spotify Country

I've bought Premium before when they have the pay $10.99 for three months deal, and it had accepted my credit cards before. But as I've tried to pay now for regular service, it says my credit card is from a none spotify country, even though I've used...

  • Newbie
  • I've bought Premium before when they have the pay $10.99 for three months deal, and it had accepted my credit cards before. But as I've tried to pay now for regular service, it says my credit card is...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Superuser Contribution Charged twice this month

Hi, I attempted to cancel my premium but it renewed the day before i did. I have now joined a family account and have therefore been charged twice for this months subscription. Can you please refund me the charge made on my card.

  • Newbie
  • Hi, I attempted to cancel my premium but it renewed the day before i did.    I have now joined a family account and have therefore been charged twice for this months subscription.  ...
  • ZullyB
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Purchasing Premium while Overseas

I've been overseas for over a months for studying, and I've been neglecting my spotify premium subscription before. Just a week ago my premium has ended and I've been blocked from spotify. Does purchasing spotify premium overseas will enable me to us...

  • Newbie
  • I've been overseas for over a months for studying, and I've been neglecting my spotify premium subscription before. Just a week ago my premium has ended and I've been blocked from spotify. Does ...
  • osornios
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

account problems

Hello.I signed up to a three month premium trail at 99c. This didn't work (kept putting me back to free standard version) and now that the 3 months is over. My bank account is being charged a monthly service free. How to I get my money back for a ser...

  • Casual Listener
  • Hello. I signed up to a three month premium trail at 99c. This didn't work (kept putting me back to free standard version) and now that the 3 months is over. My bank account is being charged a mon...
  • 65Concord
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

no puedo asociar mi tarjeta de crédito a mi spotify necesito ayuda

Me da error en la fecha de caducidad,pero esta bien y no me deja pagar..repeti la operacion siete veces y sigue igual

  • Newbie
  • Me da error en la fecha de caducidad,pero esta bien y no me deja pagar..repeti la operacion siete veces y sigue igual
  • osornios
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

error en subcripcion

estimados, favor ayuda, tengo plan familiar pero hay 2 cuentas que no pueden volver a subcirbirse al plan familiar? que pasa con esto dura mucho o nunca mas podran permanecer a mi plan ?

  • Newbie
  • estimados,    favor ayuda, tengo plan familiar pero hay 2 cuentas que no pueden volver a subcirbirse al plan familiar? que pasa con esto dura mucho o nunca mas podran permanecer a mi plan...
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Me habéis cobrado dos veces el mes pasado y este mes me habéis vuelto a cobrar

Lo que os decía,que el mes pasado se me cobró dos veces la suscripción y este mes que en teoría no me lo tendríais que haber cobrado pero no ha sido asi,me gustaría que me solucionarais el tema,muchas gracias

  • Newbie
  • Lo que os decía,que el mes pasado se me cobró dos veces la suscripción y este mes que en teoría no me lo tendríais que haber cobrado pero no ha sido asi,me gustaría que me solucionarais el tema,mucha...
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes