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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4283 Views
  • 23 replies
  • 2 likes
  • 4283 Views
  • 23 replies
  • 2 likes

premium into free account

Ive been a spotify customer for at least 7 years now. Suddenly my premium account has been changed into a free account but ive never cancelled anything.The strangest of all is that my ex (weve always shared the account) can still use my account and o...

  • Newbie
  • Ive been a spotify customer for at least 7 years now. Suddenly my premium account has been changed into a free account but ive never cancelled anything. The strangest of all is that my ex (weve alwa...
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

premium

Jag har betalat för premium en månad och banken har dragit det men jag har inte premium iallafall, det finns ju ingen kundtjänst, är jag lurad?

  • Newbie
  • Jag har betalat för premium en månad och banken har dragit det men jag har inte premium iallafall, det finns ju ingen kundtjänst, är jag lurad?  
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium account upgraded to family without my consent

Without my consent Spotify changed my account to from Premium to Family and debited my bank account. Tried to change it back and kept getting the Ooops message. What can I do to change this?

  • Casual Listener
  • Without my consent Spotify changed my account to from Premium to Family and debited my bank account. Tried to change it back and kept getting the Ooops message. What can I do to change this?
  • Victim2000
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Being charged after cancelling my premium subscription

I just recently canceled my premium subscription and it still took the 9.99 from my bank account and now that I canceled the payment went there now I have no money or no spotify premium. Please contact me asap

  • Casual Listener
  • I just recently canceled my premium subscription and it still took the 9.99 from my bank account and now that I canceled the payment went there now I have no money or no spotify premium. Please conta...
  • Maxim
  • Spotify Star
  • 203 Views
  • 4 replies
  • 0 likes
  • 203 Views
  • 4 replies
  • 0 likes

9,99 o 14,99??

Estoy pagando 14,99€ por la suscripción premium cuando se supone que debería pagar 9,99. A qué se debe?

  • Newbie
  • Estoy pagando 14,99€ por la suscripción premium cuando se supone que debería pagar 9,99. A qué se debe?
  • osornios
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Charged twice but account still isnt premium

I have signed up for premium with the student discount, however the first time i have entered my card details and entered but my website crash. i tried again, entering the card details and entered however this time i changed my mind on getting premiu...

  • Newbie
  • I have signed up for premium with the student discount, however the first time i have entered my card details and entered but my website crash. i tried again, entering the card details and entered ho...
  • Bittencourt
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! premium downloads

I am wondering.....i been a member for a while now on premium and with downloaded albums in my phone. I am wondering will my downloaded albums still stream data if online if they are downloaded....or does that only keep from using data when in offlin...

  • Newbie
  • I am wondering.....i been a member for a while now on premium and with downloaded albums in my phone. I am wondering will my downloaded albums still stream data if online if they are downloaded....or...
  • mam093
  • Regular
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

It doesn't accept my debit card

Since last Friday I had been trying to pay my premium subscription but Spotify doesn't accept my debit card. I tried with other cards and it's the same issue!

  • Newbie
  • Since last Friday I had been trying to pay my premium subscription but Spotify doesn't accept my debit card. I tried with other cards and it's the same issue! 😞
  • ToryGaga
  • Newbie
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Probleme mit italienischem spotify code.

Hallo liebe Community von spotify. Ich befinde mich gerade in Palermo (Italien) im Sommer Urlaub und habe mir an einem Automat , wo man auch Zigaretten kaufen kann eine spotify Premium verlängern gekauft.Leider musste ich feststellen , dass der itali...

  • Newbie
  • Hallo liebe Community von spotify. Ich befinde mich gerade in Palermo (Italien) im Sommer Urlaub und habe mir an einem Automat , wo man auch Zigaretten kaufen kann eine spotify Premium verlängern gek...
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Probleme mit zu spät bezahlter Rechnung

Ich habe seit mehreren Monaten einen Premium Family Account. Diesen Monat habe ich durch einen blöden Fehler die Rechnung zu spät bezahlt. Seitdem ist das Abo verschwunden und ich kann nur noch die Free Version nutzen. Mittlerweile ist die Rechnung b...

  • Newbie
  • Ich habe seit mehreren Monaten einen Premium Family Account. Diesen Monat habe ich durch einen blöden Fehler die Rechnung zu spät bezahlt. Seitdem ist das Abo verschwunden und ich kann nur noch die F...
  • 571 Views
  • 0 replies
  • 0 likes
  • 571 Views
  • 0 replies
  • 0 likes

Subscripcion...actualizacion de fecha.

Hola, Hi.I had the 0.99 USD premium offer activated, the next charge would only be applied on september, (don't recall the date). Me and the wifey wanted to activate premium family, we did. And thought after all it wasn't that worthy for us... Now Th...

  • Newbie
  • Hola, Hi. I had the 0.99 USD premium offer activated, the next charge would only be applied on september, (don't recall the date). Me and the wifey wanted to activate premium family, we did. And tho...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Medio de pago diferente a la tarjeta de crédito

Buena tarde, ¿Quisiera saber si existe algún medio de pago alternativo a la tarjeta de crédito, como consignar en algún banco u otra entidad en Colombia? Gracias

  • Newbie
  • Buena tarde,   ¿Quisiera saber si existe algún medio de pago alternativo a la tarjeta de crédito, como consignar en algún banco u otra entidad en Colombia?   Gracias  
  • 150 Views
  • 0 replies
  • 3 likes
  • 150 Views
  • 0 replies
  • 3 likes

Superuser Contribution Spark

My Spotify premium has all of a sudden stopped, I had gotton it through the spark $19 music pack. Is it meant to do this or is there something wrong? Spark still says I have premium but Spotify says I am using free.

  • Newbie
  • My Spotify premium has all of a sudden stopped, I had gotton it through the spark $19 music pack. Is it meant to do this or is there something wrong? Spark still says I have premium but Spotify says ...
  • Rodrigo-rmb
  • Casual Listener
  • 228 Views
  • 4 replies
  • 0 likes
  • 228 Views
  • 4 replies
  • 0 likes

Superuser Contribution Mehr als 3 offline Geräte möglich bei Premium Family?

Mir reichen 3 offline-Geräte nicht. Ich spiele mit dem Gedanken, für drei weitere Familienmitglieder Premium Family zu abonieren. Dann hätte ich ja noch 2 Benutzer frei. Könnte ich einen dazu verwenden, die Anzahl meiner eigenen offline-Geräte zu erh...

  • Newbie
  • Mir reichen 3 offline-Geräte nicht. Ich spiele mit dem Gedanken, für drei weitere Familienmitglieder Premium Family zu abonieren. Dann hätte ich ja noch 2 Benutzer frei. Könnte ich einen dazu verwend...
  • SergioDavid
  • Roadie
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can family members in different countries share a subscription?

I am living in a different country than my family right now and we want to get the family premium account. Will it work, or does everyone need to be in the same country?Also If I get a premium account in the UK when I travel back home to Canada it us...

  • Newbie
  • I am living in a different country than my family right now and we want to get the family premium account. Will it work, or does everyone need to be in the same country? Also If I get a premium acco...
  • SergioDavid
  • Roadie
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Change username

Cant find the answer anyway, I have set up a user account but the username is something like le920387. How do I change it to something a) I can remember b) Something people can find me ?

  • Casual Listener
  • Cant find the answer anyway, I have set up a user account but the username is something like le920387. How do I change it to something a) I can remember b) Something people can find me ?
  • Robert_W
  • Community Legend
  • 145 Views
  • 3 replies
  • 0 likes
  • 145 Views
  • 3 replies
  • 0 likes

Purchased Premium on Wrong Account

Hi, I went on to Facebook to purchase premium at the discount rate of $9.99 for 3 months for my spotify account this evening. Without being prompted to log in, I failed to notice that my facebook spotify was logged in on an old friend's account, not ...

  • Visitor
  • Hi, I went on to Facebook to purchase premium at the discount rate of $9.99 for 3 months for my spotify account this evening. Without being prompted to log in, I failed to notice that my facebook spo...
  • Robert_W
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Premium Mistake

Guys can someone help me, instead of buying the premium family pack, i bought the 1person only one...

  • Newbie
  • Guys can someone help me, instead of buying the premium family pack, i bought the 1person only one...
  • Robert_W
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution bought premium with the offer but does not work

yesterday i bought premium using my card and i pay 0.99 euro for three months but i still have not received my purchase. as it looks i am still using the free edition. i logged out an logged in again but nothing happened.thank you.

  • Newbie
  • yesterday i bought premium using my card and i pay 0.99 euro for three months but i still have not received my purchase. as it looks i am still using the free edition. i logged out an logged in again...
  • Melody
  • Spotify
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes