Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 74563 Views
- 49 replies
- 3 likes
- 74563 Views
- 49 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 9645 Views
- 23 replies
- 2 likes
- 9645 Views
- 23 replies
- 2 likes
Superuser Contribution How do I cancel a free 7-day Premium subscription?
I accidentally pressed on the 7-day Premium subscription. How do I cancel my free trial? I'm getting the following message on my subscription page "Subscription status recurring cancel" What does that mean? I haven't provided my payment information, ...
- I accidentally pressed on the 7-day Premium subscription. How do I cancel my free trial? I'm getting the following message on my subscription page "Subscription status recurring cancel" What does tha...
-
-
- Roadie
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Subscription Error
I have Premium with Vodafone but when I open Spotify it tells me I now only have the free account. I have not long upgraded my phone so it isn't just a case of my contracting expiring.
- I have Premium with Vodafone but when I open Spotify it tells me I now only have the free account. I have not long upgraded my phone so it isn't just a case of my contracting expiring.
-
-
- Roadie
- 105 Views
- 1 replies
- 0 likes
- 105 Views
- 1 replies
- 0 likes
Old subscription
I had 3 years ago an account on spotify premium, i unsubscribed this one year after.Few months ago i subscribed again with the same email address, can i have again the list of the artists and songs i had before?? Thanks!Elodie Martin (emelodie84)emel...
- I had 3 years ago an account on spotify premium, i unsubscribed this one year after. Few months ago i subscribed again with the same email address, can i have again the list of the artists and songs...
-
-
- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
switching from Prem to Prem Fam, then cancelling, going back to Prem, need confirm no billing Pr Fam
I switched from my Premium subscription to Premium Family, then realized this was not a good choice for me after all. So a few hours later I cancelled the Prem Fam and reactivated my Premium account. The message sent to me then was not what I expecte...
- I switched from my Premium subscription to Premium Family, then realized this was not a good choice for me after all. So a few hours later I cancelled the Prem Fam and reactivated my Premium account....
-
- 142 Views
- 0 replies
- 0 likes
- 142 Views
- 0 replies
- 0 likes
Superuser Contribution Money taken out 3 times
I previously have been paying for premium subscription and i requested to have the student discount. From doing this i have been charged 3 times from Spodify out of my account, why is this?
- I previously have been paying for premium subscription and i requested to have the student discount. From doing this i have been charged 3 times from Spodify out of my account, why is this?
-
-
- Roadie
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes
mon compte n'est pas premium alors que j'ai payer
bonjour, je vous contact parce que j'ai un probleme, je voudrais savoir pourquoi mon compte n'est pas premium alors que j'ai payer mon mode de payement a etait efectuer avec paysafecard juste apres le payement mon compte n'etait pas premium j'ai rede...
- bonjour, je vous contact parce que j'ai un probleme, je voudrais savoir pourquoi mon compte n'est pas premium alors que j'ai payer mon mode de payement a etait efectuer avec paysafecard juste a...
-
- 172 Views
- 0 replies
- 2 likes
- 172 Views
- 0 replies
- 2 likes
Superuser Contribution Invitation email doens't arrive in mailbox for family plan
Hi, I'm using Spotify for more then a year now together with my brother via the family plan. Lately he changed he's credit card company and had to register again. He tried severeal times to send me an invitation emial to get linked to the family acco...
- Hi, I'm using Spotify for more then a year now together with my brother via the family plan. Lately he changed he's credit card company and had to register again. He tried severeal times to ...
-
-
- Roadie
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Superuser Contribution Mal cobrado
Aproveche la promoción de 3 meses por 9 pesos y nada más duro uno
- Aproveche la promoción de 3 meses por 9 pesos y nada más duro uno
-
-
- Roadie
- 123 Views
- 1 replies
- 0 likes
- 123 Views
- 1 replies
- 0 likes
Cancellation of Premium subscription due to change to Premium for family.
Hello. Son had a Premium subscription, registered and paid on my CC. Not long ago I decided to get a Family subscription, paid with the same CC, but when changing, using the token, son forgot to cancel the Premium subscription he already had, so if I...
- Hello. Son had a Premium subscription, registered and paid on my CC. Not long ago I decided to get a Family subscription, paid with the same CC, but when changing, using the token, son forgot t...
-
- 102 Views
- 0 replies
- 0 likes
- 102 Views
- 0 replies
- 0 likes
Superuser Contribution Pending Charges
I was trying to get the student discount for Premium, but my Studet ID couldn't be verified, so I tried again. After not working the second time I did the manual verification which worked, but then my card couldn't go through because I have 2 pending...
- I was trying to get the student discount for Premium, but my Studet ID couldn't be verified, so I tried again. After not working the second time I did the manual verification which worked, but then m...
-
-
- Roadie
- 722 Views
- 1 replies
- 0 likes
- 722 Views
- 1 replies
- 0 likes
Superuser Contribution subscription help
My three kids each have subscription but now we want one family subscription. Can they cancel theirs and then we can start fresh with one family subscription? Will they lose what they saved?
- My three kids each have subscription but now we want one family subscription. Can they cancel theirs and then we can start fresh with one family subscription? Will they lose what they saved?
-
-
- Roadie
- 168 Views
- 2 replies
- 0 likes
- 168 Views
- 2 replies
- 0 likes
Solved!! Cobrança indevida
Minha conta ainda é free, mas já foi debitado o valor mensal em meu cartão, e ainda nem cheguei a concluir a compra do premium. Quero cancelar minha "assinatura"( em minha conta spotify ainda consta que não sou premium) e quero reembolso do valor cob...
- Minha conta ainda é free, mas já foi debitado o valor mensal em meu cartão, e ainda nem cheguei a concluir a compra do premium. Quero cancelar minha "assinatura"( em minha conta spotify ainda consta ...
-
-
- Newbie
- 565 Views
- 10 replies
- 0 likes
- 565 Views
- 10 replies
- 0 likes
Superuser Contribution Payed but no premium?
I payed for premium but still can't use spotify like it says. I look at my bank account and the transaction was done. What now?!?
- I payed for premium but still can't use spotify like it says. I look at my bank account and the transaction was done. What now?!?
-
-
- Roadie
- 108 Views
- 1 replies
- 0 likes
- 108 Views
- 1 replies
- 0 likes
Superuser Contribution Problema con el pago
Pague por un año 137.000 pesos colombianos, y de unos meses para acá me están debiendo de mi cuenta 17000 pesos de más por algo que ya se pagó y para colmo veo que en este momento la mensualidad es mas barata, está en 14000 pesos, he tratado de comun...
- Pague por un año 137.000 pesos colombianos, y de unos meses para acá me están debiendo de mi cuenta 17000 pesos de más por algo que ya se pagó y para colmo veo que en este momento la mensualidad es m...
-
-
- Roadie
- 126 Views
- 1 replies
- 0 likes
- 126 Views
- 1 replies
- 0 likes
Solved!! Fake subscription?
Hi. I just got an email from what seems to be Spotify. I have a free subscription for 3 months. They provide additional 6 months subscription for 1 USD. After payment with credit card I thought of checking the email sender. It was iem@nam-mail.com. I...
- Hi. I just got an email from what seems to be Spotify. I have a free subscription for 3 months. They provide additional 6 months subscription for 1 USD. After payment with credit card I thou...
-
-
- Spotify Star
- 712 Views
- 1 replies
- 0 likes
- 712 Views
- 1 replies
- 0 likes
Superuser Contribution Charged an extra 3 times for student discount
Hello I recently applied and got verified for the student discount for Spotify premium, I checked my card and I got charged for the month, but then the next day I was charged an extra 3 times?? I've tried looking up solutions but what comes up is peo...
- Hello I recently applied and got verified for the student discount for Spotify premium, I checked my card and I got charged for the month, but then the next day I was charged an extra 3 times?? I've ...
-
-
- Roadie
- 122 Views
- 1 replies
- 0 likes
- 122 Views
- 1 replies
- 0 likes
Superuser Contribution signing up for student premium and they charged me when I didn't complete
So I was signing up for a premium student trial and entered my car details and they said I wasn't going to be charged till I finish. I couldn't find my high school so I left and I checked my bank card and there was money taken out after they said the...
- So I was signing up for a premium student trial and entered my car details and they said I wasn't going to be charged till I finish. I couldn't find my high school so I left and I checked my bank car...
-
-
- Roadie
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
Capital One Statement Credit / Premium
Hi there. Regarding the Capital One statement credit when you use it to pay for a Premium sunscription - is that a one-time credit or are you credited half of your payment EACH month through April 2018? Thank you!
- Hi there. Regarding the Capital One statement credit when you use it to pay for a Premium sunscription - is that a one-time credit or are you credited half of your payment EACH month through Ap...
-
-
- Newbie
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
No spotify premium yet after payment.
I already research on how to solve the problem but still I didn't come up with a solution. So I decided a topic myself.
- I already research on how to solve the problem but still I didn't come up with a solution. So I decided a topic myself.
-
-
- Casual Listener
- 239 Views
- 4 replies
- 0 likes
- 239 Views
- 4 replies
- 0 likes
Superuser Contribution Accidentally changed from 3 months for 0.99 to family plan, remaining days are gone
As title states, I wanted to check out the info on family plans and accidentally changed to a family plan while still having a month left from my 3 months for 0.99 deal. Now when I cancel the family plan it won't give me the remaining duration.
- As title states, I wanted to check out the info on family plans and accidentally changed to a family plan while still having a month left from my 3 months for 0.99 deal. Now when I cancel the family ...
-
-
- Casual Listener
- 301 Views
- 2 replies
- 0 likes
- 301 Views
- 2 replies
- 0 likes