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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61694 Views
  • 25 replies
  • 5 likes
  • 61694 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36757 Views
  • 19 replies
  • 2 likes
  • 36757 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28045 Views
  • 16 replies
  • 3 likes
  • 28045 Views
  • 16 replies
  • 3 likes

Hod do i cancel my family subscription?

I am the account holder for premium family but I want to cancel it for a little it. How do i do that?

  • Newbie
  • I am the account holder for premium family but I want to cancel it for a little it. How do i do that? 
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

Hoy recibí el correo de confirmación de SheerID (primera imagen) y después al darle click a completar compra me sale (segunda imagen) este error. Esto es más raro puesto que ya me cobraron dos veces la suscripción sin poder obtener premium.

  • Newbie
  • Hoy recibí el correo de confirmación de  SheerID (primera imagen) y después al darle click a completar compra me sale (segunda imagen) este error.  Esto es más raro puesto que ya me cobr...
  • 57 Views
  • 0 replies
  • 0 likes
  • 57 Views
  • 0 replies
  • 0 likes

Not subcribed to Premium, cant use App in phone

I recently stopped using Premium because I couldnt pay anymore, i still use it on my laptop but when I try to listen to Spotify on my phone with the app, it doesnt work. all the songs are a light grey and they wont play. I emptied my cache and everyt...

  • Newbie
  • I recently stopped using Premium because I couldnt pay anymore, i still use it on my laptop but when I try to listen to Spotify on my phone with the app, it doesnt work. all the songs are a light gre...
  • 62 Views
  • 0 replies
  • 0 likes
  • 62 Views
  • 0 replies
  • 0 likes

Minha conta Family

Adquiri o pacote Premium Family hoje 09/05 e serei debitado dia 25/05. Não ganharei 1 mês e ainda vou ser cobrado antes dos 30 dias? Piada isso!?

  • Newbie
  • Adquiri o pacote Premium Family hoje 09/05 e serei debitado dia 25/05. Não ganharei 1 mês e ainda vou ser cobrado antes dos 30 dias? Piada isso!?
  • 57 Views
  • 0 replies
  • 0 likes
  • 57 Views
  • 0 replies
  • 0 likes

Falha no pagamento do spotify premium

Tenho 17 anos, quando tenho que preencher minhas informações eu já tentei por os meus dados, mesmo sendo de menor, e o dos meus pais, mas mesmo assim quando vou passar o cartão e assinar o plano de universitário acontece um erro. Alguém sabe o que po...

  • Newbie
  • Tenho 17 anos, quando tenho que preencher minhas informações eu já tentei por os meus dados, mesmo sendo de menor, e o dos meus pais, mas mesmo assim quando vou passar o cartão e assinar o plano de u...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Modo de pago plan familiar Argentina

Resulta que quiero contratar el plan familiar del servicio premium haciendo un sólo pago de un año. En las formas de pago me aparece el plan individual por un año en un solo pago, pero no el familiar. Hay posibilidad de pagar el plan familiar por un ...

  • Newbie
  • Resulta que quiero contratar el plan familiar del servicio premium haciendo un sólo pago de un año. En las formas de pago me aparece el plan individual por un año en un solo pago, pero no el familiar...
  • itu_
  • Community Legend
  • 613 Views
  • 3 replies
  • 0 likes
  • 613 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bouygues abonnement premium apres l'expiration l'option Spotify

Bonjour, J'avais l'option Spotify Premium chez Bouygues pendant 24 mois qui s'est expirée il y a une semaine. Bouygues m'a proposé 3 mois offerts puis le prix normal pour reprendre l'abonnement Premium mais quand je voulais l'activer leur plateforme ...

  • Newbie
  • Bonjour,    J'avais l'option Spotify Premium chez Bouygues pendant 24 mois qui s'est expirée il y a une semaine. Bouygues m'a proposé 3 mois offerts puis le prix normal pour reprendre l'a...
  • Nelsonpinney
  • Newbie
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Change of payment.

I´ve changed my payment method and there is a charge of R$10,00 now.Why this charge if the premium is 26,90 ?

  • Newbie
  • I´ve changed my payment method and there is a charge of R$10,00 now. Why this charge if the premium is 26,90 ?
  • Jacob
  • Community Legend
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

I didn't get my membership although i paid twice.

I paid 2x 6.99 Turkish Liras for student membership.But i got no membership also i didn't get my money back.I need some help to fix this problem.Best regards...

  • Newbie
  • I paid 2x 6.99 Turkish Liras for student membership.But i got no membership also i didn't get my money back.I need some help to fix this problem.Best regards...
  • ant0n1
  • Roadie
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Redeem card

I bought a redeem card and a couple of days ago my premium ended, i went to the redeem website written on the card, i wrote the code and it all worked just fine, my premium was extended for a month and all good. 3 days later (which is today) i get th...

  • Regular
  • I bought a redeem card and a couple of days ago my premium ended, i went to the redeem website written on the card, i wrote the code and it all worked just fine, my premium was extended for a month a...
  • ant0n1
  • Roadie
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

premium with iphone and ipod?

Hi sorry for my poor english.I got a premium account and an iphone and an ipod.On each i haven't got the same music. can you confirm me that i don't have to get a family subscription?Thanks a lot for your answer.I hope i was clear/understandable...

  • Newbie
  • Hi sorry for my poor english. I got a premium account and an iphone and an ipod. On each i haven't got the same music. can you confirm me that i don't have to get a family subscription? Thanks a l...
  • ant0n1
  • Roadie
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Match my local albums to Spotify albums!!!

I own thousands of albums that I have carefully selected over the years. I have them all available to play at home. However, when I am away I don't have access to that library. I would like a feature in Spotify that would match all of my local albums...

  • Casual Listener
  • I own thousands of albums that I have carefully selected over the years. I have them all available to play at home. However, when I am away I don't have access to that library.   I w...
  • miglto
  • Casual Listener
  • 126 Views
  • 1 replies
  • 1 likes
  • 126 Views
  • 1 replies
  • 1 likes

Got charged twice on card and still have not received premium

I got charged twice for premium because I was trying to get it and still do not have premium. Im owed a refund. How do I get ahold of spotify? Do they have a phone number? I couldn't find one.

  • Newbie
  • I got charged twice for premium because I was trying to get it and still do not have premium. Im owed a refund. How do I get ahold of spotify? Do they have a phone number? I couldn't find one.
  • ant0n1
  • Roadie
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Being Charged for premium

I cancelled my premium account back in November 2016 but I have continued to get charged since then. When I look at my account it says that I have a free account. Please advise what I should be doing. Thanks,

  • Casual Listener
  • I cancelled my premium account back in November 2016 but I have continued to get charged since then. When I look at my account it says that I have a free account. Please advise what I should be doing...
  • Maxim
  • Spotify Star
  • 140 Views
  • 3 replies
  • 0 likes
  • 140 Views
  • 3 replies
  • 0 likes

I pay 4.99€ but I don't have/want spotify premium

My little brother clicked in spotify premium but I could stop him but I paid 4.99€ for a thing that I don't order

  • Casual Listener
  • My little brother clicked in spotify premium but I could stop him but I paid 4.99€ for a thing that I don't order
  • ant0n1
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

I payed double by changing from premium to premium family

Hi,i have upgraded my Spotify account from premium to premium family. I have choose default the payment debit advice and for may i have paid double, the 9,99€ for premium + 14,99€ for the new premium family account.How to get back the money or dont i...

  • Newbie
  • Hi, i have upgraded my Spotify account from premium to premium family. I have choose default the payment debit advice and for may i have paid double, the 9,99€ for premium + 14,99€ for the new premi...
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Change of payment information

Need som help..I have to add new payment information to my account (account name tasse) since my old debit card just expired. I've tried adding the new debit card information, with the same error message 4 times in a row, "oops, something happned! pl...

  • Casual Listener
  • Need som help.. I have to add new payment information to my account (account name tasse) since my old debit card just expired. I've tried adding the new debit card information, with the same error m...
  • wikstrom3
  • Casual Listener
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes

Sharing accounts

I'm sharing my account with my friend and when she's using spotify I can't listen to a song because it will change back to what she's listening to, I logged out off all the devices and still nothing even tho I have the master account. Can anyone help...

  • Newbie
  • I'm sharing my account with my friend and when she's using spotify I can't listen to a song because it will change back to what she's listening to, I logged out off all the devices and still nothing ...
  • Robert_W
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes