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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21925 Views

28 replies

4 likes

  • 21925 Views
  • 28 replies
  • 4 likes

Superuser Contribution Charged too many times

I have been charged $11 three times within 1 month (July 20-August 27). The contract states it is only around $10 every month. I am being overcharged and I would appreciate a refund. I also did not receive a full 30 day free trial. I was only given 1...

Newbie

I have been charged $11 three times within 1 month (July 20-August 27). The contract states it is only around $10 every month. I am being overcharged and I would appreciate a refund. I also did not r...

Aimee_T

Roadie

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution When does the premium subscription begin?

If I sign up today (29th) will I only have 3 days up to 31st and then be recharged on the 1st or will my month become 29-29 of each month? Thanks!

Newbie

If I sign up today (29th) will I only have 3 days up to 31st and then be recharged on the 1st or will my month become 29-29 of each month?   Thanks!

Aimee_T

Roadie

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong with payment. Now my account is deactivated..

I had spotify free and upgraded that three months ago to premium. Now something went wrong with my payment without me realizing it.. So after days of trying to log in I found out that my Spotify account is deactivated. How do I pay and get my account...

Visitor

I had spotify free and upgraded that three months ago to premium. Now something went wrong with my payment without me realizing it.. So after days of trying to log in I found out that my Spotify acco...

Aimee_T

Roadie

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to cancel my premium

I want to cancel my premium because I don't use snotify aanymore , help pls !!!

Newbie

I want to cancel my premium because I don't use snotify aanymore , help pls !!!

Aimee_T

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant pay with paypal

Hey,I need some help regarding payment with paypal.Paypal cancels my payment and asks me to try another payment option. II dont have a student subscription and i my paypal account is registered in the same country as my spotify account.Is there any w...

Newbie

Hey, I need some help regarding payment with paypal. Paypal cancels my payment and asks me to try another payment option. II dont have a student  subscription and i my paypal account is regist...

Lee

Spotify

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Affilier compte premium à un autre compte Facebook

Bonjour à tous, j'ai spotify premium affilié à un compte facebbok dont je ne me sers plus et je voudrai affilier un autre compte facebook et garder mes avantages premium. Je précise que mon compte premium est payé via mon opérateur mobile (Bouygues T...

Newbie

Bonjour à tous, j'ai spotify premium affilié à un compte facebbok dont je ne me sers plus et je voudrai affilier un autre compte facebook et garder mes avantages premium. Je précise que mon compte pr...

198 Views

0 replies

0 likes

  • 198 Views
  • 0 replies
  • 0 likes

Payment not accepted

EDGE OF A BREAKDOWN!! I've been trying for days to update my payment method but all i get is the message of my bank company gaving a bad day.. I've tried 3 different companies now.. And it's been days.. Does Spotify not want the money?? This is the l...

Casual Listener

EDGE OF A BREAKDOWN!! I've been trying for days to update my payment method but all i get is the message of my bank company gaving a bad day.. I've tried 3 different companies now.. And it's been day...

Venure

Casual Listener

274 Views

2 replies

1 likes

  • 274 Views
  • 2 replies
  • 1 likes

Alexa Echo Dot in Czech Republic

Hello,has anyone connected Spotify with Alexa Echo out of USA? On Amazon they told me that Spotify doesn´t support my region... so I am looking for the way how to solve this...Thanks for any help

Newbie

Hello, has anyone connected Spotify with Alexa Echo out of USA?  On Amazon they told me that Spotify doesn´t support my region... so I am looking for the way how to solve this... Thanks for a...

Misanera

Newbie

3147 Views

1 replies

0 likes

  • 3147 Views
  • 1 replies
  • 0 likes

Assinatura paga porem pausada

O pagamento do meu premium foi efetivado mas a assinatura foi cancelada por não constar o pagamento (que foi feito), já atualizei as informações de pagamento várias vezes mas não adianta, peço que me ajudem a solucionar o problema.

Casual Listener

O pagamento do meu premium foi efetivado mas a assinatura foi cancelada por não constar o pagamento (que foi feito), já atualizei as informações de pagamento várias vezes mas não adianta, peço que me...

Bittencourt

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Probelma com plano premium

Efetuei o pagamento do plano premium, foi autorizado, mas alguns recursos que estão inclusos ainda não estão liberados, oferecendo a opção para eu me tornar um Premium.

Newbie

Efetuei o pagamento do plano premium, foi autorizado, mas alguns recursos que estão inclusos ainda não estão liberados, oferecendo a opção para eu me tornar um Premium.

Bittencourt

Spotify Star

224 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Payment gone 4 times but not able to play music

Hi, I subscribed student offer and paid for premium services unfortunately I could see my payment gone 4 times( 4.99 euros each time) but still not able to play the music . Please repay the amount.i checked with bank and it's confirmed that payment h...

Casual Listener

Hi, I subscribed student offer and paid for premium services unfortunately I could see my payment gone 4 times( 4.99 euros each time) but still not able to play the music . Please repay the amount.i ...

Bittencourt

Spotify Star

464 Views

2 replies

0 likes

Subscriptions
  • 464 Views
  • 2 replies
  • 0 likes

US account, Living in Europe (NL) unable to change country w/in premium subscription

On with Spotify premium chat. Unable to change from US to NL, as spotify stopped working (14 day outside country? thought Premium can listen anywhere). Chat advised to change to Free account, edit country, then they would add back Premium. Except, wh...

Newbie

On with Spotify premium chat.  Unable to change from US to NL, as spotify stopped working (14 day outside country?  thought Premium can listen anywhere).  Chat advised to change to Fre...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

I have premium, still is acting like I have free subscription

It says on my account that I have premium, I can choose the songs I want but then I was skipping through some songs and it says I still have the free subscription. Im Judy confused I have logged out and back on and I checked online to see if I had pr...

Newbie

It says on my account that I have premium, I can choose the songs I want but then I was skipping through some songs and it says I still have the free subscription. Im Judy confused I have logged out ...

Maxim

Spotify Star

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

payment

so i tried to get the student account and the schreen said "your card hasnt been charged yet" then i applied for the regular account and i checked my balance and it charged me for both premiums even though i just wanted to get the regular. how can i ...

Newbie

so i tried to get the student account and the schreen said "your card hasnt been charged yet" then i applied for the regular account and i checked my balance and it charged me for both premiums even ...

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

No longer have unlimited skips with Premium????

So I have had Prem for the entire year and i renewed my subscrittion again and i dont have unlimited skips! it wants me to buy the Family pack but its I that use it! Any idea what to do??

Newbie

So I have had Prem for the entire year and i renewed my subscrittion again and i dont have unlimited skips! it wants me to buy the Family pack but its I that use it! Any idea what to do??

Maxim

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

I accidentally clicked 7 day trial

So will the whole subscription reset to back to normal after the trial is finished or will it make you pay more plz answer fast I'm freaking out

Casual Listener

So will the whole subscription reset to back to normal after the trial is finished or will it make you pay more plz answer fast I'm freaking out

Maxim

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Premium account

How can I cancel my premium subscription

Newbie

How can I cancel my premium subscription

Maxim

Spotify Star

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Can I purchase Spotify Premium with Bank debit card?

Hi I was just wondering if I could buy spotify premium with a bank debit card. Its not a visa or a known credit card. But there is always money in the account. Or will I have to use a credit card? Thanks a bunch!

Casual Listener

Hi I was just wondering if I could buy spotify premium with a bank debit card. Its not a visa or a known credit card. But there is always money in the account. Or will I have to use a credit card? Th...

Maxim

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Cancel my payment asap!

All i needed was two days till i get paid you guys are going to cause a 35$ overdraft fee please help me by cancelling this payment

Newbie

All i needed was two days till i get paid you guys are going to cause a 35$ overdraft fee please help me by cancelling this payment

Maxim

Spotify Star

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Payment not possible using iTunes

Hey everyone,I have a huge problem and need help! So my subscription to Spotify premium ended a week ago and before that I always paid the subscription via iTunes. So after it ended because I didn't have enough credit, I bought some new iTunes gift c...

Newbie

Hey everyone, I have a huge problem and need help! So my subscription to Spotify premium ended a week ago and before that I always paid the subscription via iTunes. So after it ended because I didn'...

Maxim

Spotify Star

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes