Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 108816 Views
- 70 replies
- 9 likes
- 108816 Views
- 70 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Casual Listener
- 13340 Views
- 26 replies
- 2 likes
- 13340 Views
- 26 replies
- 2 likes
Superuser Contribution Cant listen to songs offline
I bought premium months ago and it worked fine until today when i reinstalled spotify. I go in my songs and i click download obviously because they werent downloaded and that thing pop ups saying youve discovered spotify premium so i click ok and it ...
- I bought premium months ago and it worked fine until today when i reinstalled spotify. I go in my songs and i click download obviously because they werent downloaded and that thing pop ups saying you...
-
-
- Roadie
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription Payment Failed
Hello,When I connected Spotify today, I saw a message telling me "Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so please update your payment details."The thing is that when...
- Hello, When I connected Spotify today, I saw a message telling me "Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so pleas...
-
-
- Regular
- 275 Views
- 2 replies
- 0 likes
- 275 Views
- 2 replies
- 0 likes
Multiple devices, one account?
Looking to subscribe so me and my girlfriend can both use spoifty, how do I go about both of us getting it?
- Looking to subscribe so me and my girlfriend can both use spoifty, how do I go about both of us getting it?
-
-
- Roadie
- 693 Views
- 1 replies
- 0 likes
- 693 Views
- 1 replies
- 0 likes
Bought Premium on the wrong account
I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?
- I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?
-
-
- Community Legend
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Superuser Contribution Using Spotify in Albania
Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay for spotify premium but i wanted to know if is any p...
- Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay f...
-
-
- Roadie
- 4153 Views
- 1 replies
- 2 likes
- 4153 Views
- 1 replies
- 2 likes
subscribed to the €0,99 offer but spotify charged €9,99
I subscribed to the €0,99 special offer for three months but spotify charged me the full €9,99 - What happened there? Read many comments with similar issues?!Thanks for the help!
- I subscribed to the €0,99 special offer for three months but spotify charged me the full €9,99 - What happened there? Read many comments with similar issues?! Thanks for the help!
-
-
- Newbie
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
Settings missing in Premium Subscription
My subscription page says "Premium" and I've logged out and back in. Under the top-right username dropdown, there is not "settings" and only "Account" and "Log Out". Where are the settings? Lame.
- My subscription page says "Premium" and I've logged out and back in. Under the top-right username dropdown, there is not "settings" and only "Account" and "Log Out". Where are the settings? Lame.
-
-
- Casual Listener
- 199 Views
- 2 replies
- 0 likes
- 199 Views
- 2 replies
- 0 likes
Re: Student discount problems and spotify is charging me again
Boa Tarde!Gostaria que me ayudassem, pois ontem eu tentei me cadastrar no spotify premium para universitários e de certo! Coloquei o pagamento pelo cartão de crédito, e recebi uma mensagem: "Pré-autor aprovado no seu cartão - EBANX SPOTIFY valor RS 8...
- Boa Tarde! Gostaria que me ayudassem, pois ontem eu tentei me cadastrar no spotify premium para universitários e de certo! Coloquei o pagamento pelo cartão de crédito, e recebi uma mensagem: "Pré-au...
-
- 96 Views
- 0 replies
- 0 likes
- 96 Views
- 0 replies
- 0 likes
Deceptive Advertising via e-mail
So I am curious why I am receiving advertising e-mails that appear to be a bait and switch. It has a much better deal in the subject line that I am actually eligible for in the body of the email. The email subject says "3days left: $0.99 for 3 months...
- So I am curious why I am receiving advertising e-mails that appear to be a bait and switch. It has a much better deal in the subject line that I am actually eligible for in the body of the email. The...
-
-
- Newbie
- 300 Views
- 2 replies
- 2 likes
-
Subscription
- 300 Views
- 2 replies
- 2 likes
Premium doesnt work
My premium doesnt work. I already log out and uninstall the app but it still doesnt work. It's been a week already.
- My premium doesnt work. I already log out and uninstall the app but it still doesnt work. It's been a week already.
-
-
- Newbie
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
3 months 99 cents deal payment issue
I wanted to try 3 months 99 cents deal and there was an amount deduction from my account and my spotify account still is not premium help me
- I wanted to try 3 months 99 cents deal and there was an amount deduction from my account and my spotify account still is not premium help me
-
- 167 Views
- 0 replies
- 0 likes
- 167 Views
- 0 replies
- 0 likes
Family subscription and Premium subscription
Hi i was wondering if someone could help me. I had paid for my spotify premium, and then later that week i joined my Family subscription later. But i did not cancel my premium account first, i still get charged for it. What can i do?
- Hi i was wondering if someone could help me. I had paid for my spotify premium, and then later that week i joined my Family subscription later. But i did not cancel my premium account first, i still ...
-
- 110 Views
- 0 replies
- 0 likes
- 110 Views
- 0 replies
- 0 likes
3 months for 0.99 or 9.99?
Got an email ad - 3 months for 0.99 but the bottom it states $9.99. Way to try to be slick, Spotify! What gives?
- Got an email ad - 3 months for 0.99 but the bottom it states $9.99. Way to try to be slick, Spotify! What gives?
-
-
- Casual Listener
- 330 Views
- 3 replies
- 1 likes
- 330 Views
- 3 replies
- 1 likes
Solved!! £0.99 offer not working
When trying to pay for the 3months for 99p deal, the website won't let me. I have tried on both card and PayPal and both times it says "processing" but then takes me back to the promotion page without upgrading my account. I left it a day, tried agai...
- When trying to pay for the 3months for 99p deal, the website won't let me. I have tried on both card and PayPal and both times it says "processing" but then takes me back to the promotion page withou...
-
-
- Casual Listener
- 319 Views
- 2 replies
- 0 likes
- 319 Views
- 2 replies
- 0 likes
Solved!! I pay for spotify premium but don't work
I see this, and I don't know to solved this problem. I uninstall and install again this app but nothing, and the account si the same. Can someone help me?
- I see this, and I don't know to solved this problem. I uninstall and install again this app but nothing, and the account si the same. Can someone help me?
-
-
- Spotify Star
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
I have sent my son an invite for family but he can't join as it thinks he is in another country
My son has an iphone, which is showing as being in England but when he tries to join spotify family, spoitify blocks him as it thinks he is in another country
- My son has an iphone, which is showing as being in England but when he tries to join spotify family, spoitify blocks him as it thinks he is in another country
-
-
- Spotify Star
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Premium subscription not applied to applications
Hello, i subscrieb ton premier via the offer of 99 cts for 3 month few days ago.I had the email confirmation. On the website my account seem to be premiumised but not in app. I tried the faq method. deconnexion etc etc. Reset the password. Nothing wo...
- Hello, i subscrieb ton premier via the offer of 99 cts for 3 month few days ago. I had the email confirmation. On the website my account seem to be premiumised but not in app. I tried the faq meth...
-
-
- Casual Listener
- 200 Views
- 2 replies
- 0 likes
-
Premium
- 200 Views
- 2 replies
- 0 likes
Unknown charge
I received a charge for $29 a week and a half after starting the three month subscription, and in my account I only have the receipt for the initial charge for those three months
- I received a charge for $29 a week and a half after starting the three month subscription, and in my account I only have the receipt for the initial charge for those three months
-
-
- Community Legend
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Abbonamento annullato erroneamente
Salve, Ho annullato l'abbonamento per sbaglio, ma mi hanno detratto i soldi dalla carta, facendo un nuovo abbonamento devo rieffettuare il pagamento,potreste aiutarmi?
- Salve, Ho annullato l'abbonamento per sbaglio, ma mi hanno detratto i soldi dalla carta, facendo un nuovo abbonamento devo rieffettuare il pagamento,potreste aiutarmi?
-
-
- Community Legend
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Eliminar mi tarjeta de base.
Hola, me descuentas todos los meses en la visa por una cuenta que desconosco, que hacer?...
- Hola, me descuentas todos los meses en la visa por una cuenta que desconosco, que hacer?...
-
-
- Community Legend
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes