Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
72783 Views
31 replies
2 likes
Moderator
120982 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
157373 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
308227 Views
170 replies
13 likes
Im traveling with car to Turkey. I want to buy Spotify Premium, but i dont know how the system work. I mean, when i buy Spotify Premium today does it expiere at the end of this month. Please, i need help. We drive this week! RegardsK4r3Xon
Im traveling with car to Turkey. I want to buy Spotify Premium, but i dont know how the system work. I mean, when i buy Spotify Premium today does it expiere at the end of this month. Please, i need ...
Spotify Star
295 Views
1 replies
0 likes
I've downloaded Spotify on my new phone and I logged in ok but it won't let me access my premium. I've tried uninstalling and installing again but no luck. It worked fine when I logged in on my tablet but not my new phone for some reason. I then Acci...
I've downloaded Spotify on my new phone and I logged in ok but it won't let me access my premium. I've tried uninstalling and installing again but no luck. It worked fine when I logged in on my table...
Spotify Star
294 Views
1 replies
0 likes
I'm being charged until august 21 but it's not letting me play my music, I'm not subscribing again to get it charged twice, help!
I'm being charged until august 21 but it's not letting me play my music, I'm not subscribing again to get it charged twice, help!
Spotify Star
265 Views
1 replies
0 likes
I want to stop charging my card for premium. Can somebody help me??
I want to stop charging my card for premium. Can somebody help me??
Community Legend
296 Views
1 replies
0 likes
trying to update my account with my new debit card... putting in all the information correctly but I just keep getting a "woops! there was an error" every single time?
trying to update my account with my new debit card... putting in all the information correctly but I just keep getting a "woops! there was an error" every single time?
209 Views
0 replies
0 likes
Hello,I recently got student Spotify premium and I was charged twice, wanted to know if I could get a refund for the other amount.Thanks
Hello, I recently got student Spotify premium and I was charged twice, wanted to know if I could get a refund for the other amount. Thanks
Casual Listener
394 Views
3 replies
0 likes
i have recently set up a new account, and was trying to get the free 30 day trial but when i pay through paypal i am just redirected back to the buy spotify premium page, where i am going round in circles constantly as by the looks of it spotify hasn...
i have recently set up a new account, and was trying to get the free 30 day trial but when i pay through paypal i am just redirected back to the buy spotify premium page, where i am going roun...
Newbie
355 Views
2 replies
0 likes
I've subscribed for Singtel Music Add-on, but am not able to link the accounts. I've contacted Singtel and they confirmed that the account has been activated, and advised to approach Spotify for assistance. Please help!!!
I've subscribed for Singtel Music Add-on, but am not able to link the accounts. I've contacted Singtel and they confirmed that the account has been activated, and advised to approach Spotify for assi...
373 Views
0 replies
0 likes
I tried multiple credit cards and Spotify is unable to process my payment everytime. Has this happened to anyone else? What did you do to solve the problem?
I tried multiple credit cards and Spotify is unable to process my payment everytime. Has this happened to anyone else? What did you do to solve the problem?
Community Legend
272 Views
1 replies
0 likes
We are a family of four and are thinking of upgrdaing to Family from Premium. We use our account today mainly on Sonos around the house.My question is: now that we want to use it on our mobile units as well as in the house, do we have to create one a...
We are a family of four and are thinking of upgrdaing to Family from Premium. We use our account today mainly on Sonos around the house. My question is: now that we want to use it on our mobile unit...
Spotify Star
366 Views
3 replies
0 likes
il 19 il mio account spotify avrebbe dovuto pagare in automatica l'abbonamento al premium, sono andato a ricaricare i soldi mancanti sulla carta di credito oggi ma niente, non funziona mi dice sempre che c'è un errore con il mio account, così ho disa...
il 19 il mio account spotify avrebbe dovuto pagare in automatica l'abbonamento al premium, sono andato a ricaricare i soldi mancanti sulla carta di credito oggi ma niente, non funziona mi dice sempre...
234 Views
0 replies
1 likes
I've try to register my credit card several times in spotify premium but it says that "somethig is wrong and that I should try later". What should I do in this case?
I've try to register my credit card several times in spotify premium but it says that "somethig is wrong and that I should try later". What should I do in this case?
Casual Listener
358 Views
2 replies
0 likes
At first, I thought that my account has a bug because I had been on premium for almost thirteen months, and when I read my receipt I found out that I've authorized spotify to charge me every month. I cancelled my subscription already thinking that I ...
At first, I thought that my account has a bug because I had been on premium for almost thirteen months, and when I read my receipt I found out that I've authorized spotify to charge me every month. I...
219 Views
0 replies
0 likes
I am no longer a student and need to update my payment information. However, when I enter my new info, I am automatically directed to the page to confirm my student details. I cannot complete this as I am no longer a student, but also cannot update m...
I am no longer a student and need to update my payment information. However, when I enter my new info, I am automatically directed to the page to confirm my student details. I cannot complete this as...
187 Views
0 replies
0 likes
I bought an online gift card for a friend, but the gift code is not working. She also did not receive an email about the gift. I can't put specific details here as it's an open forum... and you guys dont have phone support.. So how are you going to f...
I bought an online gift card for a friend, but the gift code is not working. She also did not receive an email about the gift. I can't put specific details here as it's an open forum.....
199 Views
0 replies
0 likes
There is 5 TL difference between the amounts indicated by the invoice that I got from Spotify and the credit card receipt. What is the reason of this difference?Thanks,
There is 5 TL difference between the amounts indicated by the invoice that I got from Spotify and the credit card receipt. What is the reason of this difference? Thanks,
358 Views
0 replies
0 likes
Tento aderir ao plano familiar, mas depois que coloco os dados do cartão de crédito, simplesmente dá erro.. Já liguei para a operadora do cartão e a atendente diz que não houve nenhuma solicitação do spotify para o meu cartão. Alguém me ajuda Só tenh...
Tento aderir ao plano familiar, mas depois que coloco os dados do cartão de crédito, simplesmente dá erro.. Já liguei para a operadora do cartão e a atendente diz que não houve nenhuma solicitação do...
Regular
641 Views
8 replies
0 likes
I have spotify premium which works perfectly on my phone but will not upgrade to premium on my laptop. Also if I save songs on my laptop they wont be saved on my phone etc. I am on the same account on both my laptop and phone and have tried uninstall...
I have spotify premium which works perfectly on my phone but will not upgrade to premium on my laptop. Also if I save songs on my laptop they wont be saved on my phone etc. I am on the same account o...
209 Views
0 replies
0 likes
Hi need help my premium free doesn't work I need it
Hi need help my premium free doesn't work I need it
Spotify Star
250 Views
1 replies
0 likes
Who do I just to about a double charge to my account.
Who do I just to about a double charge to my account.
Spotify Star
282 Views
1 replies
0 likes
