Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67682 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132804 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68615 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251662 Views
155 replies
13 likes
Hi there! My parents is having trouble with their account. It gets the monthly debit, also checked with the bank and yes, the payment gets through. Still their account is set on free, and if they want premiun, it has to be payed for, even if they pay...
Hi there! My parents is having trouble with their account. It gets the monthly debit, also checked with the bank and yes, the payment gets through. Still their account is set on free, and if they wan...
Spotify Star
250 Views
2 replies
0 likes
Como recupero mi suscripción Primiun que perdí al restablecer la contraseña?
Como recupero mi suscripción Primiun que perdí al restablecer la contraseña?
Roadie
238 Views
1 replies
0 likes
Pague mi cuenta, se supone que yo soy administrador, pero puso a mi hermano como administrador qué pasa?
Pague mi cuenta, se supone que yo soy administrador, pero puso a mi hermano como administrador qué pasa?
Roadie
189 Views
1 replies
0 likes
HiI have Spotify with adds how do I upgrade to premium
Hi I have Spotify with adds how do I upgrade to premium
Spotify Star
274 Views
1 replies
0 likes
Hola!desde ayer estoy intentado comprar premium pero no me deja, me rechazó dos tarjetas y sigue sin funcionar.Que hago?
Hola! desde ayer estoy intentado comprar premium pero no me deja, me rechazó dos tarjetas y sigue sin funcionar. Que hago?
Roadie
256 Views
1 replies
0 likes
I can't avail spotify premium 'cause there wasn't an option on prepaid payment
I can't avail spotify premium 'cause there wasn't an option on prepaid payment
Roadie
1209 Views
1 replies
0 likes
Desde hace una semana, e intentado crear una cuenta de plan familiar y me encuentro con el mismo problema:No me permite hacer el pago con ninguno de los metodos electronicos. ¿Qué puedo hacer?
Desde hace una semana, e intentado crear una cuenta de plan familiar y me encuentro con el mismo problema: No me permite hacer el pago con ninguno de los metodos electronicos. ¿Qué puedo hace...
Roadie
275 Views
1 replies
0 likes
Hola! Quiero cambiar el pais y datos de pago pero cuando pongo el nuevo pais me aparece una oferta de pago familiar o de descuento estudiantil o spotify todo el año, yo solo quiero pagar mes a mes y no me da la opcion.Gracias por la ayuda!
Hola! Quiero cambiar el pais y datos de pago pero cuando pongo el nuevo pais me aparece una oferta de pago familiar o de descuento estudiantil o spotify todo el año, yo solo quiero pagar mes a mes y ...
Roadie
229 Views
1 replies
0 likes
No entiendo porque al ingresar a mis familiares a la cuenta familiar, y después de confirmar su dirección, spotify los saca con el famoso correo de que no se pudo confirmar la dirección. ¿Como puedo hacer para que se valide la dirección de mis famili...
No entiendo porque al ingresar a mis familiares a la cuenta familiar, y después de confirmar su dirección, spotify los saca con el famoso correo de que no se pudo confirmar la dirección. ¿Como...
Roadie
236 Views
1 replies
0 likes
You have been charging my card twice a month for months now. I need it to stop
You have been charging my card twice a month for months now. I need it to stop
Spotify Star
252 Views
1 replies
0 likes
Tenho uma conta de família onde é o Administrador. Porem ela mudou de administrador sozinha e não consigo me colocar como administrador novamente. O que faço? Algem pode me ajudar?
Tenho uma conta de família onde é o Administrador. Porem ela mudou de administrador sozinha e não consigo me colocar como administrador novamente. O que faço? Algem pode me ajudar?
Spotify Star
496 Views
1 replies
0 likes
I already have an account with a playlist I wold like to have it back I need help please
I already have an account with a playlist I wold like to have it back I need help please
Spotify Star
233 Views
1 replies
0 likes
I had an account and my subscription was cancelled and I was logged out , I can now not upgrade on any account and I was in a live chat but for some reason I can't find this again and I can't get back into it
I had an account and my subscription was cancelled and I was logged out , I can now not upgrade on any account and I was in a live chat but for some reason I can't find this again and I can't get bac...
Spotify Star
299 Views
1 replies
0 likes
Hi guys, Please help me out here. I just can not figure out how to cancel my premium account. because when I log in to spotify.com it askes me to get the premium account instead of telling me that I alreaddy have the account. Please let me know.... b...
Hi guys, Please help me out here. I just can not figure out how to cancel my premium account. because when I log in to spotify.com it askes me to get the premium account instead of telling...
Spotify Star
522 Views
3 replies
0 likes
Bonjour, J'ai téléchargé mes playlists, mais Spotify les supprime toutes à intervale totalement aléatoire... Au départ j'ai pensé que c'était lié à sa manie de lancer "l'installation" une fois sur 4 quand j'ouvre le logiciel, mais non. Je me connecte...
Bonjour, J'ai téléchargé mes playlists, mais Spotify les supprime toutes à intervale totalement aléatoire... Au départ j'ai pensé que c'était lié à sa manie de lancer "l'installation" une fo...
271 Views
0 replies
0 likes
My account is being charged 10 dollars for Spotify premium when I never got it. I never did a 30 day free trial or anything. I don't have a prescription at all, so when I checked today, my card was charged 10 dollars for something I never paid for.
My account is being charged 10 dollars for Spotify premium when I never got it. I never did a 30 day free trial or anything. I don't have a prescription at all, so when I checked today, my card was c...
Community Legend
268 Views
2 replies
0 likes
Soy usuario de Spotify desde hace un par de años, tengo cuenta familiar, de la cual soy el titular... este mes no cargo automáticamente el pago para la suscripción, cambie de tarjeta y tampoco la acepto. Ambas son Master Card. Ya llame al banco y com...
Soy usuario de Spotify desde hace un par de años, tengo cuenta familiar, de la cual soy el titular... este mes no cargo automáticamente el pago para la suscripción, cambie de tarjeta y tampoco la ace...
Newbie
302 Views
2 replies
0 likes
I was billed 129.26 PHP but I transferred 130 PHP.. My payment didn't validate so i tried to make another payment. 2nd payment was good but is there anyway i can use my first payment?
I was billed 129.26 PHP but I transferred 130 PHP.. My payment didn't validate so i tried to make another payment. 2nd payment was good but is there anyway i can use my first payment?
193 Views
0 replies
0 likes
I got this image screenshot from my account details and I just got charged for this month on 11th July, but in the screenshot it said my subscription will automatic renew on 8/11/17. Here's my question, when exactly I will be charge for the next paym...
I got this image screenshot from my account details and I just got charged for this month on 11th July, but in the screenshot it said my subscription will automatic renew on 8/11/17. Here's my questi...
Newbie
320 Views
2 replies
0 likes
I'm trying to subscribe but it keeps saying my card is having a bad day !!!Someone help please
I'm trying to subscribe but it keeps saying my card is having a bad day !!! Someone help please
Roadie
229 Views
1 replies
0 likes
