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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15666 Views
  • 27 replies
  • 3 likes
  • 15666 Views
  • 27 replies
  • 3 likes

Re: Paysafecard

Ich habe mir ein Angebott gekauft mit einer PSC und habe festgestellt das es nur für ein Monat ist obwohl es für 3 war.Gibt es jtz eine Lösung wie ich das Geld komplet zurückbekommen kann.Danke im Voraus

  • Newbie
  • Ich habe mir ein Angebott gekauft mit einer PSC und habe festgestellt das es nur für ein Monat ist obwohl es für 3 war.Gibt es jtz eine Lösung wie ich das Geld komplet zurückbekommen kann. Danke i...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Different address of members in family

Hi,I got brother who lives in another city then me. Same goes to my parents. Right now i'm using free account, but i'm thinking to go on premium for families. So i'm wonedring if there will be possibility to add them to my Spotify family?Best regards

  • Casual Listener
  • Hi, I got brother who lives in another city then me. Same goes to my parents. Right now i'm using free account, but i'm thinking to go on premium for families. So i'm wonedring if there will be poss...
  • Maxim
  • Spotify Star
  • 1433 Views
  • 3 replies
  • 0 likes
  • 1433 Views
  • 3 replies
  • 0 likes

3 month premium deal at $0.99

I am trying to sign up for the 3 month premium deal at $0.99. This is the first time I have ever signed up for Spotify, however, it tells me I have previously benefited from a Spotify deal. Only thing I can think of is that the kids used by credit ca...

  • Newbie
  • I am trying to sign up for the 3 month premium deal at $0.99.  This is the first time I have ever signed up for Spotify, however, it tells me I have previously benefited from a Spotify deal.&nbs...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! No premium status at the ios app

Hi, i have a problem with my spotify app.If i log in on the webbrowser i have a premium acc but not on my iphone app. It's the same acc on both which i checked a few times, payment is also okay.

  • Newbie
  • Hi, i have a problem with my spotify app. If i log in on the webbrowser i have a premium acc but not on my iphone app. It's the same acc on both which i checked a few times, payment is also okay.
  • DouglasDumontte
  • Music Fan
  • 250 Views
  • 1 replies
  • 1 likes
  • 250 Views
  • 1 replies
  • 1 likes

Superuser Contribution Oops, something went wrong, please try again or please contact Spotify Support

Good Day Everybody.Spotify has given me notifications even inside the app itself that I can subscribe for thr 129 pesos for 3months promo. Then something popped up that I wasn't eligible for that promo but other options state that its also an option....

  • Casual Listener
  • Good Day Everybody. Spotify has given me notifications even inside the app itself that I can subscribe for thr 129 pesos for 3months promo. Then something popped up that I wasn't eligible for that...
  • HeyasMags
  • Casual Listener
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

Solved!! Cancelled my premium 2 months ago

Hi!I cancelled my premium in April 2017 but spotify still charged me with £9.99 in May and June as well and the app says that I'm a free user.

  • Visitor
  • Hi! I cancelled my premium in April 2017 but spotify still charged me with £9.99 in May and June as well and the app says that I'm a free user. 
  • Maxim
  • Spotify Star
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Solved!! Paypal payment: Beeing sent back to landing page

Hey, I tried to subscribe for the 3 monts 0,99 euro deal. When I want to pay with Paypal, I can proceed as usual, but after I click the pay-button I find myself on the landing page I started the transaction. No payment appears in my paypal account, a...

  • Newbie
  • Hey,   I tried to subscribe for the 3 monts 0,99 euro deal. When I want to pay with Paypal, I can proceed as usual, but after I click the pay-button I find myself on the landing page I started...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Cancellation and refund

I would like to request a refund. I cancelled my premium because of an accidentally putting my debit card in my account by my brother. It just happend today

  • Newbie
  • I would like to request a refund. I cancelled my premium because of an accidentally putting my debit card in my account by my brother. It just happend today
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

I have purchased premium for 3 months, but have only got 1 month?

Hi spotify!For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription?

  • Casual Listener
  • Hi spotify! For 1 month ago i bought spotify premium for 3 months. But now when i look at the date i can only hear for a month, and then i need to pay again? What's happend to my subscription? ...
  • Maxim
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists on Premium

Hey community, I have premium and I downloaded some playlists. This was a while ago and now my playlists don't show up as downloaded even though they are. Just wondering if anyone can help. Thanks, Ben

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  • Gig Goer
  • Hey community,     I have premium and I downloaded some playlists. This was a while ago and now my playlists don't show up as downloaded even though they are.      ...
  • benmattila55
  • Gig Goer
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Prepaid Globe insufficient balance

My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't have sufficient balance for premium but I have 141 P...

  • Visitor
  • My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't h...
  • Gravill
  • Casual Listener
  • 638 Views
  • 2 replies
  • 0 likes
  • 638 Views
  • 2 replies
  • 0 likes

I paid and got nothing...

Hey everyone !Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid.Still, I'm not officially subscribed to premium; is there delay et when paying via PayPal ?Thanks...

  • Newbie
  • Hey everyone ! Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid. Still, I'm not officially subscribed to ...
  • Jacob
  • Community Legend
  • 662 Views
  • 15 replies
  • 0 likes
  • 662 Views
  • 15 replies
  • 0 likes

Premium upgrade 3 months not 7 days

I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free.What do I do?

  • Newbie
  • I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free. What do I do?
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Doubts about the signature

Good evening, I have a family plan, and the deadline is every month at day 10th. I would like to know if I cancel the subscription now, I can still use it until the 10th, or it will be canceled at the time of the cancellation.Thank you.

  • Casual Listener
  •   Good evening, I have a family plan, and the deadline is every month at day 10th. I would like to know if I cancel the subscription now, I can still use it until the 10th, or it will be can...
  • Bittencourt
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! Dúvida sobre assinatura

Boa noite, tenho assinatura do plano familia, e vence todo dia 10. Gostaria de saber se caso eu cancele agora a assinatura, ainda poderei usufruir até o dia 10 ou se será cancelado na hora que realizar o cancelamento.Obrigado.

  • Casual Listener
  • Boa noite, tenho assinatura do plano familia, e vence todo dia 10. Gostaria de saber se caso eu cancele agora a assinatura, ainda poderei usufruir até o dia 10 ou se será cancelado na hora que realiz...
  • Bittencourt
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio a premium

Hola, el día de hoy realice mi pago a través de la aplicación, con la opción de banca en línea, el cargo fue realizado a mi cuenta pero mi estado no cambia a premium.

  • Newbie
  • Hola, el día de hoy realice mi pago a través de la aplicación, con la opción de banca en línea, el cargo fue realizado a mi cuenta pero mi estado no cambia a premium.
  • Natalia1986
  • Casual Listener
  • 229 Views
  • 3 replies
  • 0 likes
  • 229 Views
  • 3 replies
  • 0 likes

Superuser Contribution I was sent wrong information

Got an email from Spotify saying I could only pay $.99 for three months of Spotify premium. I've done this before so when I press the link to get the 3 months of premium I didn't care to look at everything to everything twice because I read it the la...

  • Regular
  • Got an email from Spotify saying I could only pay $.99 for three months of Spotify premium. I've done this before so when I press the link to get the 3 months of premium I didn't care to look at ever...
  • JuanCamilo
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes