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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6679 Views
  • 23 replies
  • 2 likes
  • 6679 Views
  • 23 replies
  • 2 likes

Superuser Contribution Prime

Ich habe schon mehrmals versucht mir prime zu holen, habe die PayPal Daten eingegeben und alles akzeptiert und auf zahlen geklickt.. daraufhin wurde ich immer wieder auf die vorherige Seite (Zahlungsmöglichkeiten) weitergeleitet.. Weiß vllt jmd einen...

  • Newbie
  • Ich habe schon mehrmals versucht mir prime zu holen, habe die PayPal Daten eingegeben und alles akzeptiert und auf zahlen geklickt.. daraufhin wurde ich immer wieder auf die vorherige Seite (Zahlungs...
  • Julian
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo suscribirme a spotify premium

Al tratar de realizar la suscripción y realizar el pago con mi tarjeta no me lo permite.

  • Newbie
  • Al tratar de realizar la suscripción y realizar el pago con mi tarjeta no me lo permite. 
  • Julian
  • Moderator
  • 2134 Views
  • 1 replies
  • 0 likes
  • 2134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment with card

I can't pay with my card even thought I have been paying already 3 or 4 months with this card. What's the problem?

  • Newbie
  • I can't pay with my card even thought I have been paying already 3 or 4 months with this card. What's the problem?
  • Julian
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trial and 99 cent offer?

I am interested in the three months for 99 cents deal, but in the fine print it states that previous trials void this offer. Can I still try premium for free the seven days and retrieve the deal, or must I somehow pay the buck first and skip the tria...

  • Newbie
  • I am interested in the three months for 99 cents deal, but in the fine print it states that previous trials void this offer. Can I still try premium for free the seven days and retrieve the deal, or ...
  • Miwi124
  • Newbie
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Superuser Contribution download invoice

Hello, I would like to dowload the invoices June and Juli 2016. Could you send me these as i can't downoad them from my account? Account: Jmleistra Thank you and regards,Jojanneke Leistra

  • Newbie
  • Hello,   I would like to dowload the invoices June and Juli 2016. Could you send me these as i can't downoad them from my account?   Account: Jmleistra   Thank you and regards, ...
  • Aimee_T
  • Roadie
  • 4052 Views
  • 1 replies
  • 0 likes
  • 4052 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

Hi need some help. Im trying to register on spotify promo premium which is IDR 49.900 for 3 months. Im paying it via Operator cellular and i have funds in my account. I'm putting in my phone number and i was able to get the activation code however it...

  • Newbie
  • Hi need some help. Im trying to register on spotify promo premium which is IDR 49.900 for 3 months. Im paying it via Operator cellular and i have funds in my account. I'm putting in my phone number a...
  • Aimee_T
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can´t buy premium

I am from Brazil, and I was a premium user untill a few days ago. For no clear reason, my account turned back to free. Everytime I try to upgrade again I receive the same message after I put the credit card info. I tryed with 3 different credit cards...

  • Newbie
  • I am from Brazil, and I was a premium user untill a few days ago. For no clear reason, my account turned back to free. Everytime I try to upgrade again I receive the same message after I put the cred...
  • Julian
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update the payment details

Hello guys,As I received a new credit card (old one expired) I was asked my spotify to update my payment details. When doing so, there is an error message, which says"Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." (original in German...

  • Newbie
  • Hello guys, As I received a new credit card (old one expired) I was asked my spotify to update my payment details. When doing so, there is an error message, which says "Hoppla! Da ist wohl etwas ...
  • Julian
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me canceló el plan familiar

Hola, estaba en un plan familiar de 2 meses, y no ha pasado aun el primer mes y se me a cancelado, ayuda

  • Newbie
  • Hola, estaba en un plan familiar de 2 meses, y no ha pasado aun el primer mes y se me a cancelado, ayuda
  • Julian
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

3-months subscription for $0.99

I payed twice with paypal yesterday... and nothing happened. !!!!

  • Newbie
  • I payed twice with paypal yesterday... and nothing happened. !!!!
  • Robert_W
  • Community Legend
  • 360 Views
  • 5 replies
  • 0 likes
  • 360 Views
  • 5 replies
  • 0 likes

Superuser Contribution Family premium question?

We just signed up for the family premium, will my sons previous account be cancelled once he accepts the invitation to the family?

  • Newbie
  • We just signed up for the family premium, will my sons previous account be cancelled once he accepts the invitation to the family?
  • doctubens
  • Newbie
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo entrar a mi cuenta premium

Ya hice el pago para reactivar mi cuenta y sigo con la versión free. Qué no hay alguien que pueda ayudarme?

  • Newbie
  • Ya hice el pago para reactivar mi cuenta y sigo con la versión free. Qué no hay alguien que pueda ayudarme?  
  • Aimee_T
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Upgrading to spotify premium using prepaid load

Why can't i upgrade to premium using my load? It always says that i have insufficient load balance which in fact i have more than enough.

  • Newbie
  • Why can't i upgrade to premium using my load? It always says that i have insufficient load balance which in fact i have more than enough.
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium subscriber pushed to free

Hey, I have Spotify premium but randomly only have access to Spotify free. I have logged out and back in but the issue still persists. Can you help please?

  • Casual Listener
  • Hey, I have Spotify premium but randomly only have access to Spotify free. I have logged out and back in but the issue still persists. Can you help please?
  • Ryanmoore21
  • Casual Listener
  • 139 Views
  • 2 replies
  • 0 likes
  • 139 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paguei o Premium Família mas foi cancelado

Boa tarde! Esse mês fiz o pagamento do meu cartão de crédito, o qual está a mensalidade do Spotify Premium, porém minha conta foi cancelada. Esperei por alguns dias para ver se o pagamento entrava, mas até agora nada.

  • Casual Listener
  • Boa tarde! Esse mês fiz o pagamento do meu cartão de crédito, o qual está a mensalidade do Spotify Premium, porém minha conta foi cancelada. Esperei por alguns dias para ver se o pagamento entrava, m...
  • Aimee_T
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duda Plan familiar mismo domicilio

Contrate el plan familiar y ya acabó el mes pero lo iba a renovar sólo que meto a los miembros de mi familia ya que vivimos en el mismo lugar y no se verifica la dirección de los miembros, entonces qué prosigue si sí vivimos en la misma casa? cómo es...

  • Newbie
  • Contrate el plan familiar y ya acabó el mes pero lo iba a renovar sólo que meto a los miembros de mi familia ya que vivimos en el mismo lugar y no se verifica la dirección de los miembros, entonces q...
  • Aimee_T
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como cancelo una suscripción que no está a mi nombre

Hola!tengo una suscripción familiar que se carga recurrentemente a mi tarjeta de créditopero en la misma tarjeta aparece otro cargo de spotify que desconozcono sé si alguien clonó mi tarjeta y ahora este cargo se hace también mensualmente a mi tarjet...

  • Newbie
  • Hola! tengo una suscripción familiar que se carga recurrentemente a mi tarjeta de crédito pero en la misma tarjeta aparece otro cargo de spotify que desconozco no sé si alguien clonó mi tarjeta y ...
  • Aimee_T
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cancelling subscription while premium is stil active

Hello, I have a question.I just bought Spotify Premium for 3 months for 9,99€ and after these 3 months spotify will automaticly continue my subscription. If I log into my account and unter the setting abbonement or subscription I can switch back to n...

  • Newbie
  • Hello, I have a question. I just bought Spotify Premium for 3 months for 9,99€ and after these 3 months spotify will automaticly continue my subscription. If I log into my account and unter the sett...
  • MaryS
  • Roadie
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

How can i buy premium?

The only way i can subscribe for premium is from itunes because i do not have any credit cards etc. Is that possible?

  • Newbie
  • The only way i can subscribe for premium is from itunes because i do not have any credit cards etc. Is that possible?
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes