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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8080 Views
  • 23 replies
  • 2 likes
  • 8080 Views
  • 23 replies
  • 2 likes

Suscripcion

Buen día me llego un correo con la promoción de 3 meses por 9 pesos realice el procedimiento de apertura de cuenta y no me aparece premium la cuenta.Me aparece modo free

  • Newbie
  • Buen día me llego un correo con la promoción de 3 meses por 9 pesos realice el procedimiento de apertura de cuenta y no me aparece premium la cuenta. Me aparece modo free
  • OptimuzKrice
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Charged three times. No Premium

So I tried to sign up for student premium account, but was not eligiable. I got charged $4.99 three times in one day and my account still isn't premium either. I emailed them and they just told me to post my problem here. How do I get in contact with...

  • Newbie
  • So I tried to sign up for student premium account, but was not eligiable. I got charged $4.99 three times in one day and my account still isn't premium either. I emailed them and they just ...
  • OptimuzKrice
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Pagamento com boleto

Oi boa noite paguei com boleto hoje mais cedo e ainda não está funcionando !

  • Visitor
  • Oi boa noite paguei com boleto hoje mais cedo e ainda não está funcionando !
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Premium discount for students

So I've been using the students discount for a while and couldn't manage to make the last payment. I went back to the free account in the last 24 hours. When I try to aply again for the discount, it said that I can't use again. I just want to change ...

  • Newbie
  • So I've been using the students discount for a while and couldn't manage to make the last payment. I went back to the free account in the last 24 hours. When I try to aply again for the discount...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Charged twice

I've been charged twice in one day but 2 different amounts!

  • Newbie
  • I've been charged twice in one day but 2 different amounts!
  • 00evelyncal00
  • Newbie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Can't Pay for Premium

I am an German exchange student in the USA. I created my Spotify account here in America. Now I want to pay for premium with my German credit card but I cant pay because my account is still an Amerikan account. When I try to switch my country in my a...

  • Newbie
  • I am an German exchange student in the USA. I created my Spotify account here in America. Now I want to pay for premium with my German credit card but I cant pay because my account is still an Amerik...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Charged 3 times in 2 days

I was charged twice for the student $4.99 account and once for the 3 months for $9.99... I wanted to initially sign up for the student account because I will be a student but realized I won't have proof until September. So I thought that didn't go th...

  • Newbie
  • I was charged twice for the student $4.99 account and once for the 3 months for $9.99... I wanted to initially sign up for the student account because I will be a student but realized I won't have pr...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Spotify Gift Cards?

Are there retailers in Canada that carry the $10 spotify gift card?

  • Newbie
  • Are there retailers in Canada that carry the $10 spotify gift card?
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

I have just accepted a 0.99p 3 month trial but cannot get spotify to recognise this form of entry

So frustrating, I accept the offer by email sending me to spotify who welcome me but when downloading spotify I can't connect the trail membership with the app. How do I do this?

  • Casual Listener
  • So frustrating, I accept the offer by email sending me to spotify who welcome me but when downloading spotify I can't connect the trail membership with the app. How do I do this?
  • Yorcie
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

No puedo añadir Familiares al Plan familiar

Buen día a todos, Recientemente con el cambio del plan familiar han sacado a mi esposa de mi suscripción pidiendole que confirme la dirección de residencia, pero no recuerdo la dirección con la que configure la cuenta inicialemnte y no encuentro una ...

  • Newbie
  • Buen día a todos,    Recientemente con el cambio del plan familiar han sacado a mi esposa de mi suscripción pidiendole que confirme la dirección de residencia, pero no recuerdo la direcci...
  • osornios
  • Spotify Star
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

Me hicieron el cargo y no tengo el servicio

Hola!!Como podrán observar en el archivo adjunto... me hicieron el cargo a mi tarjeta y aún así me cancelaron el servicio.

  • Newbie
  • Hola!! Como podrán observar en el archivo adjunto... me hicieron el cargo a mi tarjeta y aún así me cancelaron el servicio. 
  • osornios
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Comprei o Spotify e não pegou

Fiz a compra do upgrade Premium e foi debitado no cartão 1,99 . Logo apos a compra uma mensagem de erro apareceu mesmo com a compra debitada, e agora eu paguei e não tenho os recursos premium.Atenciosamente Arthur, Aguardo Retorno.

  • Newbie
  • Fiz a compra do upgrade Premium e foi debitado no cartão 1,99  . Logo apos a compra uma mensagem de erro apareceu mesmo com a compra debitada, e agora eu paguei e não tenho os recursos premium. ...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Resume Premium after insufficient funds

I have been using Spotify Premium for a while now and have been paying with a card whoose balance I am not frequently checking.Then I couldn't access Spotify Premium anymore and noticed that the payment for the month could not been paid because I did...

  • Newbie
  • I have been using Spotify Premium for a while now and have been paying with a card whoose balance I am not frequently checking. Then I couldn't access Spotify Premium anymore and noticed that the pa...
  • osornios
  • Spotify Star
  • 1870 Views
  • 1 replies
  • 0 likes
  • 1870 Views
  • 1 replies
  • 0 likes

Upgraded to family after changing countries

Hi all, I moved from Australia to Canada and have changed my payment details to my CAD credit card and my address to my canadian one. I have also tried to change my country in the subscriptions tab, but it just automatically changes back to AUS. The ...

  • Visitor
  • Hi all,   I moved from Australia to Canada and have changed my payment details to my CAD credit card and my address to my canadian one. I have also tried to change my country in the subscripti...
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Premium button not showing up

The premium button on Spotify isn't showing up so I can't pay for a premium account.... HELP!

  • Visitor
  • The premium button on Spotify isn't showing up so I can't pay for a premium account.... HELP!
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Premium services not recieved

I have tried three times today to use the three months for 99 cents deal. Each time i am told that I have already used this offer. That would be fine except for tha fact that I have been charged each time.

  • Casual Listener
  • I have tried three times today to use the three months for 99 cents deal.  Each time i am told that I have already used this offer.  That would be fine except for tha fact that I have been ...
  • mcbisquit98
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Cannot avail premium

"I cannot avail the premium. After I enter my mobile number and click continue, it just goes back to the same page, but with the red line with " Oops something went wrong. Please try again or contact our support team." Tried again several times alrea...

  • Newbie
  • "I cannot avail the premium. After I enter my mobile number and click continue, it just goes back to the same page, but with the red line with " Oops something went wrong. Please try again or contact...
  • osornios
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Payment

I signed up for spotify premium and it took the money out of my bank account but i'm not getting my premium features, my account says i still have the free subscription.

  • Casual Listener
  • I signed up for spotify premium and it took the money out of my bank account but i'm not getting my premium features, my account says i still have the free subscription. 
  • Jiana
  • Community Legend
  • 196 Views
  • 3 replies
  • 0 likes
  • 196 Views
  • 3 replies
  • 0 likes

Accepted Premium, have been charged and am not receiving service

Hi all. Several days ago I accepted the trial of Spotify Premium 3 months for $0.99. The payment has gone through my account and my spotify did an "update" but it still says I am on the free spotify, so I am hearing ads and cannot listen offline. I h...

  • Newbie
  • Hi all.    Several days ago I accepted the trial of Spotify Premium 3 months for $0.99. The payment has gone through my account and my spotify did an "update" but it still says I am on th...
  • osornios
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Joined Premium but instead of the 99 cent trial for 3 months I was charged $14.99?

Joined a couple days ago and thought I was getting the promo of 3 months premium for $0.99 but was charged $14.99 How do I get this fixed?laperkes09

  • Newbie
  • Joined a couple days ago and thought I was getting the promo of 3 months premium for $0.99 but was charged $14.99   How do I get this fixed? laperkes09
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes