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Please see below the current ongoing issues which are under investigation.

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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192986 Views

123 replies

12 likes

  • 192986 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22011 Views

28 replies

4 likes

  • 22011 Views
  • 28 replies
  • 4 likes

Tmobile tuesday promo

I got the Promo with the primeum for 9 cent for 3 months but i still get adds?And no offline mode.Please Help

Newbie

I got the Promo with the primeum for 9  cent for 3 months but i still get adds?And no offline mode.Please Help

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

Canada account???

I am an Aussie living in Canada and I am trying to update my account details so that I have a Canadian card attached but it is telling me that the country I have listed (Canada) isn't part of the Spotify community???? It wont let me update my card de...

Newbie

I am an Aussie living in Canada and I am trying to update my account details so that I have a Canadian card attached but it is telling me that the country I have listed (Canada) isn't part of the Spo...

112 Views

0 replies

0 likes

  • 112 Views
  • 0 replies
  • 0 likes

Solved!! Using Spotify premium outside the U.K.

I'm just wondering, can a family member who is outside the U.K (Canada) would be able to use my Spotify premium account?

Regular

I'm just wondering, can a family member who is outside the U.K (Canada) would be able to use my Spotify premium account?

Bittencourt

Spotify Star

380 Views

5 replies

0 likes

  • 380 Views
  • 5 replies
  • 0 likes

Card wouldnt go through unfair outcome

So about two and a half weeks ago I got spotty and it said I could get three months of premium for $0.99 a month but there was a problem with my payment so I bypassed it and now it completely kicked me off premium and it says it's $9.99 a month now l...

Newbie

So about two and a half weeks ago I got spotty and it said I could get three months of premium for $0.99 a month but there was a problem with my payment so I bypassed it and now it completely kicked ...

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

Solved!! Premium subscription NOT working

Hello Spotify, I received an email offer of 3 months Premium for $0.99 CAD, which I signed up for on June 26. There is a receipt in my inbox verifying the charge and the subscription. This has not activated on my account and I am still on Spotify fre...

Casual Listener

Hello Spotify,   I received an email offer of 3 months Premium for $0.99 CAD, which I signed up for on June 26.  There is a receipt in my inbox verifying the charge and the subscription.&...

mtannur

Casual Listener

362 Views

2 replies

0 likes

  • 362 Views
  • 2 replies
  • 0 likes

Subscribed free trial but unable to purchase directly

Hi Spotify team. I have subscribed free trial and now I would like to purchase it directly and totally use the premium feature. I really need it as soon as possible. Thank you.

Newbie

Hi Spotify team. I have subscribed free trial and now I would like to purchase it directly and totally use the premium feature. I really need it as soon as possible. Thank you.

Bittencourt

Spotify Star

149 Views

1 replies

0 likes

  • 149 Views
  • 1 replies
  • 0 likes

se genera un interes por pago tardio? de cuanto?

sin él podido Realizar mi pago! y Corto ayerCuanto seria el interes Que génera o como Funciona?

Newbie

sin él podido Realizar mi pago! y Corto ayer Cuanto seria el interes Que génera  o como Funciona?

Bittencourt

Spotify Star

666 Views

1 replies

0 likes

  • 666 Views
  • 1 replies
  • 0 likes

Premium familiar no me funciona

Me uní a un plan familiar y ya confirme la cuenta con el codigo pero cuando me logueo no me sale premium ayudaa

Newbie

Me uní a un plan familiar y ya confirme la cuenta con el codigo pero cuando me logueo no me sale premium ayudaa

Bittencourt

Spotify Star

141 Views

1 replies

0 likes

  • 141 Views
  • 1 replies
  • 0 likes

Ayuda¡

Leyó tenía spofity premium y me enviaron un correo para que activará mi cuenta pero no lo hice porque no lo había visto y me cambiaron a spofity gratis y ahora que quiero el premium ya que yo no soy el titular pongo la dirección correcta que ya había...

Newbie

Leyó tenía spofity premium y me enviaron un correo para que activará mi cuenta pero no lo hice porque no lo había visto y me cambiaron a spofity gratis y ahora que quiero el premium ya que yo no soy ...

118 Views

0 replies

0 likes

  • 118 Views
  • 0 replies
  • 0 likes

Spotify Premium Family stopped working

We have had Spotify Premium Family for a while and it worked fine. A week or so ago it stoped working, and every time we log into Spotify it says we are on the free service. Our bank account has been charged, so I know we are still paying for it. How...

Newbie

We have had Spotify Premium Family for a while and it worked fine. A week or so ago it stoped working, and every time we log into Spotify it says we are on the free service. Our bank account has been...

Bittencourt

Spotify Star

221 Views

2 replies

0 likes

  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing subscriptions

I have premium and paid for a year of service upfront. This subscription is due again in October for the following year. However, want to upgrade to family now. Will I just pay the difference and how will I know this will happen?

Newbie

I have premium and paid for a year of service upfront. This subscription is due again in October for the following year. However, want to upgrade to family now. Will I just pay the difference and how...

SergioDavid

Roadie

963 Views

1 replies

0 likes

  • 963 Views
  • 1 replies
  • 0 likes

Superuser Contribution Annual Subscription

I paid for an annual subscription but why is it still charging monthly?

Newbie

I paid for an annual subscription but why is it still charging monthly?

SergioDavid

Roadie

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I can't find out any premium item in Spotify app,I want to premium.

Newbie

I can't find out any premium item in Spotify app,I want to premium.

SergioDavid

Roadie

166 Views

1 replies

0 likes

  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not taking my payment

I used my globe prepaid load to subscribe to premium but it's not taking it. It would say that something's wrong.

Newbie

I used my globe prepaid load to subscribe to premium but it's not taking it. It would say that something's wrong.

SergioDavid

Roadie

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar conta

NAO CONSIGO CANCELAR A MINHA CONTA POIS NAO APARECE ESSA OPÇÃO !!! SEGUNDO O SITE EU AINDA SOU FREE POREM A COBRANÇA VEM TODO MES NO MEU CARTÃO !

Newbie

NAO CONSIGO CANCELAR A MINHA CONTA POIS NAO APARECE ESSA OPÇÃO !!! SEGUNDO O SITE EU AINDA SOU FREE POREM A COBRANÇA VEM TODO MES NO MEU CARTÃO ! 

SergioDavid

Roadie

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium isn't working

I payed 0.99 for 3 months of premium recently and it charged my account but my spotify isn't premium. I've tried logging out and back in, I've tried reinstalling and nothings worked. Please help as soon as possible.

Newbie

I payed 0.99 for 3 months of premium recently and it charged my account but my spotify isn't premium. I've tried logging out and back in, I've tried reinstalling and nothings worked. Please help as s...

SergioDavid

Roadie

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution problem with gift premium

I ve a premium family subscription. I've tried to gift a premium (1 month) to a friend of mine (spotify free account) but the payment failed and an error message appeared "you are premium family...can't change your status...etc...). But I DO NOT WANT...

Casual Listener

I ve a premium family subscription. I've tried to gift a premium (1 month) to a friend of mine (spotify free account) but the payment failed and an error message appeared "you are premium family...ca...

SergioDavid

Roadie

967 Views

1 replies

0 likes

  • 967 Views
  • 1 replies
  • 0 likes

Me quitan Spotify premium (plan familiar) por no confirmar el domicilio

Hola, me mandaron un correo pidiendo que verificara mi cuenta, en el cual me pedían SOLAMENTE el código postal. Puse el mismo que el titular de la cuenta y al los días recibo otro correo, en el que me dicen que no han podido verificar la cuenta por l...

Newbie

Hola, me mandaron un correo pidiendo que verificara mi cuenta, en el cual me pedían SOLAMENTE el código postal. Puse el mismo que el titular de la cuenta y al los días recibo otro correo, en el que m...

200 Views

0 replies

1 likes

  • 200 Views
  • 0 replies
  • 1 likes