Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 142338 Views
- 99 replies
- 12 likes
- 142338 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16686 Views
- 27 replies
- 4 likes
- 16686 Views
- 27 replies
- 4 likes
Apple and Spotify
I have a iTunes gift card and I want to use to Spotify Premium. Can I do it?
- I have a iTunes gift card and I want to use to Spotify Premium. Can I do it?
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- Casual Listener
- 299 Views
- 2 replies
- 0 likes
- 299 Views
- 2 replies
- 0 likes
Payment
I canceled my subscription last month. I am still being charged. Please reimburse me the 10.54 that was taken out of my account on 6/19/17. And GET A CUSTOMER SERVICE PHONE NUMBER so we can talk to a real person!!!!!!!!!!!!
- I canceled my subscription last month. I am still being charged. Please reimburse me the 10.54 that was taken out of my account on 6/19/17. And GET A CUSTOMER SERVICE PHONE NUMBER so we can talk to a...
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- Spotify Star
- 384 Views
- 1 replies
- 0 likes
- 384 Views
- 1 replies
- 0 likes
Solved!! Change of address 'Greyed out'
I have moved from the UK to Canada and would like to change my account settings so that I can change payment details - however the option to change address is 'greyed out'. My location settings are on etc. Can anyone help please? Many thanks.
- I have moved from the UK to Canada and would like to change my account settings so that I can change payment details - however the option to change address is 'greyed out'. My location settings are o...
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- Casual Listener
- 1250 Views
- 4 replies
- 0 likes
- 1250 Views
- 4 replies
- 0 likes
3 Months for 0.99€
Hey(, excuse my english if its not that good haha)!I'm trying to get the premium version for 3 months which costs 99 cents, but everytime i accept the purchase it brings me back to the display where I have to choose which way i want to pay for it...?...
- Hey(, excuse my english if its not that good haha)! I'm trying to get the premium version for 3 months which costs 99 cents, but everytime i accept the purchase it brings me back to the display wher...
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- Casual Listener
- 329 Views
- 3 replies
- 0 likes
- 329 Views
- 3 replies
- 0 likes
My premium account ended but I still have 3 months
HI. A week ago i bought a 3 months subscription through Globe (Philippines)/129 pesos for 3 months. Today they stopped my premium service in my phone, idk why.Receipt for order 592355897968071-1
- HI. A week ago i bought a 3 months subscription through Globe (Philippines)/129 pesos for 3 months. Today they stopped my premium service in my phone, idk why. Receipt for order 592355897968071-1
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- Casual Listener
- 175 Views
- 1 replies
- 0 likes
- 175 Views
- 1 replies
- 0 likes
Se está cobrando doble cada mes
Tengo contratado unicamente el paquete premium, sin embargo, ya van dos meses seguidos que se me cobra $149, además del pago mensual de $99, quisiera saber ¿de qué se trata ese cobro extra?
- Tengo contratado unicamente el paquete premium, sin embargo, ya van dos meses seguidos que se me cobra $149, además del pago mensual de $99, quisiera saber ¿de qué se trata ese cobro extra?
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- 345 Views
- 0 replies
- 0 likes
- 345 Views
- 0 replies
- 0 likes
Superuser Contribution Payment help
Hi,I been using spotify premium for probably a year now. All I wanted to do was change my credit card info since my number changed. I haven't been able to do it. When I talked to spotify live chat, they cancelled my subscription without my permission...
- Hi, I been using spotify premium for probably a year now. All I wanted to do was change my credit card info since my number changed. I haven't been able to do it. When I talked to spotify live cha...
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- Roadie
- 226 Views
- 1 replies
- 0 likes
- 226 Views
- 1 replies
- 0 likes
Vodafone Premium Spotify Campaign
Hi, I have been a premium user of Spotify from Turkey for a while with Vodafone's 3-month premium Spotify campaign. I have completed my last three-month and have received a new activation link which should allow me to see my activation code. However,...
- Hi, I have been a premium user of Spotify from Turkey for a while with Vodafone's 3-month premium Spotify campaign. I have completed my last three-month and have received a new activation li...
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- 178 Views
- 0 replies
- 0 likes
- 178 Views
- 0 replies
- 0 likes
Superuser Contribution Meu endereço no premiu famila não está dando certo.
Quando vou adicionar um membro, e o membro vai colocar o endereço, não tem o sucesso ao adicionar, mesmo o endereço está como cadastrado no inicio. O que eu faço?
- Quando vou adicionar um membro, e o membro vai colocar o endereço, não tem o sucesso ao adicionar, mesmo o endereço está como cadastrado no inicio. O que eu faço?
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- Roadie
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Superuser Contribution premium isnt working with my rogers account please help!!!
tried contacting rogers, its fine on there end they told to contact spotify for further help. They told me my account is still pending on spotify but i have no idea where to begin with trying to fix this problem. recenlty had phones turned off which ...
- tried contacting rogers, its fine on there end they told to contact spotify for further help. They told me my account is still pending on spotify but i have no idea where to begin with tryi...
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- Roadie
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Superuser Contribution Premium promo 0.99
Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it again. Why am i charged 9.99 now?
- Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it agai...
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- Roadie
- 811 Views
- 1 replies
- 0 likes
- 811 Views
- 1 replies
- 0 likes
Doble Pago en Moneda Local y Dolares
Hola me gustaria saber a quien recurrir, tengo problema con el pago de spotify, donde me han cobrado dos veces, 28.90 en en moneda local( Peru, Soles) y otra en Dolares. por 8.90 Dolares, no se porque paso esto y a quien podria recurrir. Saludos
- Hola me gustaria saber a quien recurrir, tengo problema con el pago de spotify, donde me han cobrado dos veces, 28.90 en en moneda local( Peru, Soles) y otra en Dolares. por 8.90 Dolares, no se...
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- 227 Views
- 0 replies
- 1 likes
- 227 Views
- 0 replies
- 1 likes
Premium does't works on device and pc
On the spotify website I say I have the premium account but on pc and cell phone me from the spotify free account...Why? (I've activated a month of spotify about a week ago)
- On the spotify website I say I have the premium account but on pc and cell phone me from the spotify free account...Why? (I've activated a month of spotify about a week ago)
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- Community Legend
- 1466 Views
- 3 replies
- 0 likes
- 1466 Views
- 3 replies
- 0 likes
One of my family member was kicked off from family plan with no reason
One of my family member was kicked off from family plan with no reason. (Except him, others members are still in the family, and I'm sure there's no problem with payment. )Sent him new invitations for hundreds times still didn't make him back. Could ...
- One of my family member was kicked off from family plan with no reason. (Except him, others members are still in the family, and I'm sure there's no problem with payment. ) Sent him new invitations ...
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- 320 Views
- 0 replies
- 0 likes
- 320 Views
- 0 replies
- 0 likes
Paid $9.99 for premium, still have free version
So I have 2 frustrating problems. First, I received an offer for 3 months for $0.99. I clicked the offer, and the page wouldn't load, so I went back, and when another ad that said 3 months popped up I clicked. This time it worked, and I was charged $...
- So I have 2 frustrating problems. First, I received an offer for 3 months for $0.99. I clicked the offer, and the page wouldn't load, so I went back, and when another ad that said 3 months popped up ...
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- Spotify Star
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Spotify charge me but i still don't have the music.
Hello!!My mobile was bad so I took it to the mobile company. Obviously they erase everything. Well, when I get the app (Spotify) again the app never back to premium but they charge me at the credit card. I did everything you said at the account but n...
- Hello!! My mobile was bad so I took it to the mobile company. Obviously they erase everything. Well, when I get the app (Spotify) again the app never back to premium but they charge me at the credit...
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- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
my family got removed from my subscription
after the billed date on my account, all of my family members have been removed from my account... I cant add them again because even their slot is gone
- after the billed date on my account, all of my family members have been removed from my account... I cant add them again because even their slot is gone
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- 122 Views
- 0 replies
- 0 likes
- 122 Views
- 0 replies
- 0 likes
Is there no customer support?? Spotify won´t recognize my husband´s address (same as mine)
My husband and three daughters and I enjoy a family premium Spotify account, we all reside at the same address and have not had any issues until about 2 weeks ago. All had to reconfirm our address. My daughters now after many trials and errors are ab...
- My husband and three daughters and I enjoy a family premium Spotify account, we all reside at the same address and have not had any issues until about 2 weeks ago. All had to reconfirm our address. M...
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- Spotify Star
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
If i started a free premium trial....
If i started free premium trial by mistake, do i have to do anything like cancel the order from my account, help! Because i want to delete my account from spotify so i want to knowbdoes the free trial automaticaly end or do i have to do something?
- If i started free premium trial by mistake, do i have to do anything like cancel the order from my account, help! Because i want to delete my account from spotify so i want to knowbdoes the free tria...
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- Spotify Star
- 393 Views
- 7 replies
- 0 likes
- 393 Views
- 7 replies
- 0 likes
Pasar a plan Familiar desde Premium Promo 3 meses $290
HOla, buen día. Planteo mi situacion:Actualmente tengo cuenta premium por $290CLP mensual por 3 meses, luego comienza la suscripcion completa $3.490CLP. Quiero pasarme a Plan Familiar junto con mis hermanos, que actualmente estan en la misma situacio...
- HOla, buen día. Planteo mi situacion: Actualmente tengo cuenta premium por $290CLP mensual por 3 meses, luego comienza la suscripcion completa $3.490CLP. Quiero pasarme a Plan Familiar junto ...
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- 401 Views
- 0 replies
- 0 likes
- 401 Views
- 0 replies
- 0 likes