Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14971 Views
  • 27 replies
  • 2 likes
  • 14971 Views
  • 27 replies
  • 2 likes

Superuser Contribution Changed credit card for subscription and got charged on both new and old one

Hi, I changed the credit card details for my subscription payment a few months back and now, all of a sudden, the subscription is being charged on both the previously used credit card and the new one. Can you please remove the withdrawal from the pre...

  • Newbie
  • Hi,   I changed the credit card details for my subscription payment a few months back and now, all of a sudden, the subscription is being charged on both the previously used credit card and th...
  • Maria_B
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

I CANNOT GET INTO THE PREMIUM FAMILY PLAN

I have been trying toget in to the premium family plan already verified everything still is saying I cannot get into it . I do actually live at the same house with my sister which usemername abrome98 This is pretty frustrating guys .I need some kind ...

  • Newbie
  • I have been trying toget in to the premium family plan already verified everything still is saying I cannot get into it .   I do actually live at the same house with my sister which usemername...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium

In June 4 I pay premium for 3 months and today June 14 im in free subscription. Did someone know what happen and what can i do?

  • Newbie
  • In June 4 I pay premium for 3 months and today June 14 im in free subscription. Did someone know what happen and what can i do?
  • ramakrishna492
  • Newbie
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Why Am I Being Advertised The 99c Premium Offer If I'm Inelligible?

To preface. I only recenlty got Spotify on my phone, saw the 99c offer but instead decided to opt for the 7 day trial because I didn't even know if I would continue using Spotify afterwards. After the trial ended (a day early by the way), I decided I...

  • Newbie
  • To preface. I only recenlty got Spotify on my phone, saw the 99c offer but instead decided to opt for the 7 day trial because I didn't even know if I would continue using Spotify afterwards.   ...
  • Maxim
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Can't Pay By Paypal for Premium

I am trying to purchase premium for my son who hasn't done a free trial with his account and I want to pay with Paypal. When I do try and pay it keeps bouncing me back to the payment options page.

  • Newbie
  • I am trying to purchase premium for my son who hasn't done a free trial with his account and I want to pay with Paypal. When I do try and pay it keeps bouncing me back to the payment options page.
  • Maxim
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ra Duality album nog niet beschikbaar

Ik wacht al 2 jaar met smart op het album Duality van de artiest Ra. Deze is al lang uit maar helaas nog niet beschikbaar. Op YouTube kan ik de nummers niet beluisteren vanuit Nederland. Verder is het album nergens anders te vinden en dus niet te lui...

  • Newbie
  • Ik wacht al 2 jaar met smart op het album Duality van de artiest Ra. Deze is al lang uit maar helaas nog niet beschikbaar. Op YouTube kan ik de nummers niet beluisteren vanuit Nederland. Verder is he...
  • Maria_B
  • Moderator
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con suscripcion de 3 meses a 9 pesos

Hola, el 08 de junio contraté una oferta de 3meses de premium a sólo 9 pesos, y hoy 14 de junio aparecieron nuevamente los anuncios y me sale que mi suscripción es gratuita, si se hizo el cargo a mi tarjeta y no he cancelado yo la suscripción. Alguie...

  • Casual Listener
  • Hola, el 08 de junio contraté una oferta de 3meses de premium a sólo 9 pesos, y hoy 14 de junio aparecieron nuevamente los anuncios y me sale que mi suscripción es gratuita, si se hizo el cargo a mi ...
  • Maria_B
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alguém pode tirar uma dúvida

Eu paguei hoje o Spotify pelo boleto, gostaria de saber se demora pra fazer a confirmação do pagamento, porque eu tento escutar música e fazer download, mas não vai! Fala pra eu pagar, sendo que já fiz o pagamento

  • Newbie
  • Eu paguei hoje o Spotify pelo boleto, gostaria de saber se demora pra fazer a confirmação do pagamento, porque eu tento escutar música e fazer download, mas não vai! Fala pra eu pagar, sendo que já f...
  • Maria_B
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in to account to cancel subscription or contact customer service

I am trying to log into my account to cancle my subscription but I dont know what e-mail address it is linked to and it cant log in with facebook. I want to call spotify to find out but I cannot even find a number to call them to get help. Anyone kno...

  • Newbie
  • I am trying to log into my account to cancle my subscription but I dont know what e-mail address it is linked to and it cant log in with facebook. I want to call spotify to find out but I cannot even...
  • Maria_B
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Desde hace un par de meses contratamos el servicio pero no entiendo porque motivo nos regresa al plan gratis y volvemos a ingresar al plan premium y no nos deja con nuestra cuenta actual no podemos estar haciendo correos nuevos cada mes. necesito sol...

  • Visitor
  • Desde hace un par de meses contratamos el servicio pero no entiendo porque motivo nos regresa al plan gratis y volvemos a ingresar al plan premium y no nos deja con nuestra cuenta actual no podemos e...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Marielizza25@hotmail.com

Pague la suscripcion para spotify universitario y no me han activado el servio.¿será posible realizar un reembolso?

  • Newbie
  • Pague la suscripcion para spotify universitario y no me han activado el servio. ¿será posible realizar un reembolso?
  • 669 Views
  • 0 replies
  • 0 likes
  • 669 Views
  • 0 replies
  • 0 likes

Superuser Contribution Headspace mobile phone

I pay for a premium spotify account through my mobile phone, can i add the Headspace app as it asks for credit card details? Cheers Jase

  • Newbie
  • I pay for a premium spotify account through my mobile phone, can i add the Headspace app as it asks for credit card details?   Cheers   Jase
  • Maria_B
  • Moderator
  • 410 Views
  • 1 replies
  • 0 likes
  • headspace
    mobile payment
    Payment
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mancato upgrade a premium

Ho pagato per l upgrade a premium ma l account è rimasto free. Ho provato a connettere e disconnettere ma niente non funziona ho persino cancellato l app. Il pagamento è avvenuto poiche ho controllato oggi il saldo

  • Newbie
  • Ho pagato per l upgrade a premium ma l account è rimasto free. Ho provato a connettere e disconnettere ma niente non funziona ho persino cancellato l app. Il pagamento è avvenuto poiche ho controllat...
  • Maria_B
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Countries

I've moved to Australia and would like to move my account over from Canada. However, instead of paying $10 a month now its asking me to pay $140 something once. Im curious to know why I cant continue to pay monthly in Australia.... Thanks Sage

  • Newbie
  • I've moved to Australia and would like to move my account over from Canada. However, instead of paying $10 a month now its asking me to pay $140 something once. Im curious to know why I cant continue...
  • Maria_B
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why was i charged? I get premium through Spark

Hi There, I have only ever had one Spotify account and that was when i got the Spark prepay deal that i signed up for years ago and still use today. I never game Spotify my card details at any point in time. This month i get a payment coming from my ...

  • Newbie
  • Hi There,   I have only ever had one Spotify account and that was when i got the Spark prepay deal that i signed up for years ago and still use today. I never game Spotify my card details at a...
  • Maria_B
  • Moderator
  • 709 Views
  • 1 replies
  • 0 likes
  • 709 Views
  • 1 replies
  • 0 likes

Card not working for premium

My Visa card isn't working when I try to upgrade to premium. It has sufficient funds and has been registered in the same country as my account. I've tried different wifi networks, making a paypal account and trying in incognito mode. None of it works...

  • Newbie
  • My Visa card isn't working when I try to upgrade to premium. It has sufficient funds and has been registered in the same country as my account. I've tried different wifi networks, making a paypal acc...
  • Thumpd
  • Newbie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Change country of residence.. Premium gone.

Hey guys & gals!Need your help. Recently moved to Norway and found out the hard way Spotify only gives you 2 weeks of usage outside of your profile country.. So changed it and now my premium is gone, relogging doesn't work. Any help? Don't have Twitt...

  • Casual Listener
  • Hey guys & gals! Need your help.   Recently moved to Norway and found out the hard way Spotify only gives you 2 weeks of usage outside of your profile country.. So changed it and now my p...
  • JamieJames
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

E accedido al plan familiar de 28 soles mensuales con pago de tarjeta y me doy con la sorpresa qe me estan cobrando al rededir de 31 soles como es eso , ante una pronta respuesta

  • Newbie
  • E accedido al plan familiar de 28 soles mensuales con pago de tarjeta y me doy con la sorpresa qe me estan cobrando al rededir de 31 soles como es eso , ante una pronta respuesta
  • Julian
  • Moderator
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Spotify latest promo

Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it again. Why am i charged 9.99 now?

  • Casual Listener
  • Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it agai...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes