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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131817 Views

69 replies

10 likes

Premium for Family
  • 131817 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65899 Views

89 replies

4 likes

  • 65899 Views
  • 89 replies
  • 4 likes

Studentenkorting

Beste, Ik heb mijn gegevens in moeten vullen omdat ik student ben. Dus heb ik al mijn betaalgegevens op moeten geven. DIt moest met een creditcard wat ik al raar vond?? Daarnaast moest ik mijn gewone bankrekening invullen waarbij ik eerste maand grat...

Newbie

Beste,   Ik heb mijn gegevens in moeten vullen omdat ik student ben. Dus heb ik al mijn betaalgegevens op moeten geven. DIt moest met een creditcard wat ik al raar vond?? Daarnaast moest ik mi...

176 Views

0 replies

0 likes

  • 176 Views
  • 0 replies
  • 0 likes

No PIN sent

Hi! I am getting stressed already. I've been trying to get premium for the second time. My first subscription was okay. However, this time i can not register anymore. Several times i entered my mobile number but its not giving me the PIN. I am paying...

Newbie

Hi! I am getting stressed already. I've been trying to get premium for the second time. My first subscription was okay. However, this time i can not register anymore. Several times i entered my mobil...

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
  • 0 likes

Paypal Account

I dont know wich paypal account i use to pay month by month, doesnt appear on my receipts, only appears the charge ($$) how can i do to know wich paypal account is?

Casual Listener

I dont know wich paypal account i use to pay month by month, doesnt appear on my receipts, only appears the charge ($$) how can i do to know wich paypal account is?

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

Solved!! Premium I bought on android doesn't work, but works on desktop.

Hello! I've recently bought 2 months prepaid for Spotify premium on my android phone but however, it does not recognise me of being premium on my phone but my desktop app says I am premium. Is there any way of fixing this or do I wait longer after th...

Casual Listener

Hello!     I've recently bought 2 months prepaid for  Spotify premium on my android phone but however, it does not recognise me of being premium on my phone but my desktop app says I...

Habdank

Music Fan

472 Views

4 replies

1 likes

  • 472 Views
  • 4 replies
  • 1 likes

I am unable to change my subscription from Family Plan to Premium

I have Family Plan and I want to come back to Premium. When I try to change this in the Subscription options in my account settings, I keep getting an error message, something like "Something went wrong. Please, try again later". I tried many times i...

Casual Listener

I have Family Plan and I want to come back to Premium. When I try to change this in the Subscription options in my account settings, I keep getting an error message, something like "Something we...

174 Views

0 replies

0 likes

  • 174 Views
  • 0 replies
  • 0 likes

Spotify no me permite cancelar mi plan familiar y volver a premium

Hola, tengo plan familiar y estoy tratando de cambiar a plan premium individual pero me sale un error: "Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde." ¡Podrían por favor ayudarme a cambiar mi suscripción?

Newbie

Hola, tengo plan familiar y estoy tratando de cambiar a plan premium individual pero me sale un error: "Ups, algo ha salido mal. Por favor, intenta de nuevo más tarde." ¡Podrían por favor ayudarme a ...

Roski

Casual Listener

323 Views

1 replies

2 likes

  • 323 Views
  • 1 replies
  • 2 likes

Subscription and payment page blank

Hi,I've just got a new phone and it comes with 2 years free spotify so im trying to go on to my account and downgrade to the free version of spotify and remove my payment details. As this is what Vodafone asked me to do to set up my free subscription...

Newbie

Hi, I've just got a new phone and it comes with 2 years free spotify so im trying to go on to my account and downgrade to the free version of spotify and remove my payment details. As this is what V...

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

verzilveren giftcard/headspace

Mijn spotify premium abonnement liep na het verzilveren van mijn giftcards tot 28-3-2018. Later zag ik een aanbieding van 3 maanden spotify premium en headspace voor 9,99 euro en daarna voor 14.99 euro/mnd....maar nu loopt mijn abonnement ineens maar...

Casual Listener

Mijn spotify premium abonnement liep na het verzilveren van mijn giftcards tot 28-3-2018.  Later zag ik een aanbieding van 3 maanden spotify premium en headspace voor 9,99 euro en daarna voor 1...

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
  • 0 likes

Superuser Contribution Insufficient Fund on my Mobile Number

I live in the Philippines, and the amount of spotify premium for 3 days is exactly P129.00. Earlier, I loaded my mobile phone an amount of P140.00 just to be sure that I get to register quickly and with no issues, but as I register, they said my mobi...

Newbie

I live in the Philippines, and the amount of spotify premium for 3 days is exactly P129.00. Earlier, I loaded my mobile phone an amount of P140.00 just to be sure that I get to register quickly and w...

SergioDavid

Roadie

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen

So I recently canceled my family premium account but it says it will last until 7/27. The rest of my family is blocked out from listening to music and it's stuck on almost a "free" mode while I get to listen to music.

Newbie

So I recently canceled my family premium account but it says it will last until 7/27. The rest of my family is blocked out from listening to music and it's stuck on almost a "free" mode while I get t...

SergioDavid

Roadie

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invalid pin

Hi. I tried to apply for 3months for 129pesos on spotify i put my number and they say that i should put the pin they will sent to me but its taking too long to receive so i refresh it came back to the number typing and when i tried again i received t...

Newbie

Hi. I tried to apply for 3months for 129pesos on spotify i put my number and they say that i should put the pin they will sent to me but its taking too long to receive so i refresh it came back to th...

SergioDavid

Roadie

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay

Hi, im wondering if something is wrong with my account because i can't pay to get a premium subscription, i've already try several times to pay with my debit card and it's just refused.Can i get the currently promotion (3 months for 99.00 pesos ?

Newbie

Hi, im wondering if something is wrong with my account because i can't pay to get a premium subscription, i've already try several times to pay with my debit card and it's just refused. Can i get ...

SergioDavid

Roadie

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Ends Ahead of Expected Due

Hi, i am supposedly registered for 3 months availing the 129/3mos promo, but spotify notified me that I only have 7 days. Means my subscription effectivity is only 1month. Help please, thanks

Newbie

Hi, i am supposedly registered for 3 months availing the 129/3mos promo, but spotify notified me that I only have 7 days. Means my subscription effectivity is only 1month. Help please, thanks

SergioDavid

Roadie

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution UK zip code

I'm trying the buy the 0.99$ offer for premium, but when I'm going through with my payment it says I need to give a zip code and I live in the UK which means we dont have a ZIP code so my payment is not going through? Help please.

Newbie

I'm trying the buy the 0.99$ offer for premium, but when I'm going through with my payment it says I need to give a zip code and I live in the UK which means we dont have a ZIP code so my payment is ...

SergioDavid

Roadie

675 Views

1 replies

0 likes

  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution I changed my subscription from premium to family and they are charging me for both

I changed my subcription from premium to the family plan, nut they are charging me for both of them. I keep getting two charges in my credit card one for $5.99 for the premium subscription and one for $8.99 for the family plan, and this has been goin...

Newbie

I changed my subcription from premium to the family plan, nut they are charging me for both of them. I keep getting two charges in my credit card one for $5.99 for the premium subscription and one fo...

SergioDavid

Roadie

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

Salve,ieri ho proceduto al pagamento con PayPal per avere a 0,99 spotify, nonostante il sistema dicesse che c'è stato un problema con il pagamento, PayPal ha ricevuto la richiesta.Quanto devo aspettare ancora affinché il mio spotify passi da Free a p...

Newbie

Salve, ieri ho proceduto al pagamento con PayPal per avere a 0,99 spotify, nonostante il sistema dicesse che c'è stato un problema con il pagamento, PayPal ha ricevuto la richiesta. Quanto devo asp...

SergioDavid

Roadie

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happen

Me and my boyfriend avail the 3months promo for 129 it was just last month and now we cannot use the premium anymore and it was just a month ago. What happen or what do qe need to do?

Newbie

Me and my boyfriend avail the 3months promo for 129 it was just last month and now we cannot use the premium anymore and it was just a month ago. What happen or what do qe need to do?

SergioDavid

Roadie

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed, Premium not showing

So I've subscribed to Spotify a while now, subscription renews every 14th of the month. Six days ago, my smartphone app (on a Sony Xperia XZ) and my desktop app both show I have a free account. I've not changed any settings. I've signed out of everyw...

Casual Listener

So I've subscribed to Spotify a while now, subscription renews every 14th of the month.   Six days ago, my smartphone app (on a Sony Xperia XZ) and my desktop app both show I have a free accou...

SergioDavid

Roadie

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged twice

I had an account I was paying 12.99 but my monthly payment did not go thru because my debit card changed, i was being charged from itunes. So i signed in to Spotify to get premium again, but this time they charged me 9.99$. So now i am being charged ...

Newbie

I had an account I was paying 12.99 but my monthly payment did not go thru because my debit card changed, i was being charged from itunes. So i signed in to Spotify to get premium again, but this tim...

SergioDavid

Roadie

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charge

I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another possible accounts as you explain here: https://sup...

Newbie

I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another...

SergioDavid

Roadie

402 Views

1 replies

0 likes

Payments
  • 402 Views
  • 1 replies
  • 0 likes