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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67619 Views

18 replies

94 likes

  • 67619 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132770 Views

69 replies

10 likes

Premium for Family
  • 132770 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68546 Views

89 replies

4 likes

  • 68546 Views
  • 89 replies
  • 4 likes

Superuser Contribution Subscribed, but not getting Premium?

Okay, so I bought the $.99 for 3 months offer today, but it's not showing up. It says I have the free subscribtion, and I tried logging out and logging back in on my iOS devices, and that didn't work. So I logged in on my laptop (for the first time) ...

Newbie

Okay, so I bought the $.99 for 3 months offer today, but it's not showing up. It says I have the free subscribtion, and I tried logging out and logging back in on my iOS devices, and that didn't work...

SergioDavid

Roadie

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Problem

After i have pay the spotify premium by pay by cash do it will activate instantly ?

Newbie

After i have pay the spotify premium by pay by cash do it will activate instantly ?

SergioDavid

Roadie

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where EXACTLY is the mobile payment option.

I see no option for mobile payment, Ive tried several links and they all take me to the same page which has no mobile option whatsoever.

Newbie

I see no option for mobile payment, Ive tried several links and they all take me to the same page which has no mobile option whatsoever.

SergioDavid

Roadie

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Downloading a playlist from Spotify

Hello,I have a problem. I created my own playlist on Spotify, I have premium, bud i still cant download it. I clicked 'Download', it 'downloaded', but nowhere to be found, not in Downloads, nowhere. I searched in all discs, but nowhere. Can somebody ...

Newbie

Hello, I have a problem. I created my own playlist on Spotify, I have premium, bud i still cant download it. I clicked 'Download', it 'downloaded', but nowhere to be found, not in Downloads, nowhere...

yckmd_

Casual Listener

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

I'm a premium and the app says free

I always pay my premium account and now the app says I have a free account! I can't listen to my music!

Casual Listener

I always pay my premium account and now the app says I have a free account! I can't listen to my music!

carbaasi

Casual Listener

440 Views

6 replies

0 likes

  • 440 Views
  • 6 replies
  • 0 likes

3 month trial

I need help, I had to wait to start my 3 month for .99$ trial.. and when ever I remembered I was driving and now I can't find it! Please help I would like to use that trial.

Newbie

I need help, I had to wait to start my 3 month for .99$ trial.. and when ever I remembered I was driving and now I can't find it! Please help I would like to use that trial.

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Updating address information

I have family account. I do not remember the exact address I have inputted in my info. How can I update it. My wife can not use spotify as a family member. I do not want to create a new account. Please help me asap.

Casual Listener

I have family account. I do not remember the exact address I have inputted in my info. How can I update it. My wife can not use spotify as a family member. I do not want to create a new account. Plea...

Jumpy

Roadie

462 Views

3 replies

0 likes

  • 462 Views
  • 3 replies
  • 0 likes

Bill being processed even if not premium

So I tried to get the student premium deal, entered my information, I got notified that the bill or transaction is being processed, then found out I needed SheerID verification (my school Las Piñas City National Science High School doesn't support it...

Casual Listener

So I tried to get the student premium deal, entered my information, I got notified that the bill or transaction is being processed, then found out I needed SheerID verification (my school Las Piñas C...

ZayyirUlric

Casual Listener

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

J'ai été débité durant ma période d'essai

Bonjour,Le dernier jour de l'offre 3 mois gratuit premium du mois de juin 2017 (26 Juin 2017), j'ai souscris à un abonnement premium.J'aimerais savoir pourquoi j'ai été débité de 9€99 durant ma période d'essai.A noté que sur mon compte, je possède ce...

Casual Listener

 Bonjour, Le dernier jour de l'offre 3 mois gratuit premium du mois de juin 2017 (26 Juin 2017), j'ai souscris à un abonnement premium. J'aimerais savoir pourquoi j'ai été débité de 9€99 duran...

johann742700

Casual Listener

671 Views

2 replies

0 likes

Account
Premium
Subscription
  • 671 Views
  • 2 replies
  • 0 likes

Pay

I am trying to pay you with my bank card

Regular

I am trying to pay you with my bank card

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes

Me cobraron 2 veces la promoción de 3 meses por $9 y aún así no me la habilitaron.

En mi tarjeta de débito se me hicieron dos cargos de $9.00 cada uno, dando un cargo total de $18.00 a nombre de Spotify, hubiera entendido el primer cargo pero el segundo es inaudito, y aún así no me la hicieron válido pero si me lo cobraron.

Newbie

En mi tarjeta de débito se me hicieron dos cargos de $9.00 cada uno, dando un cargo total de $18.00 a nombre de Spotify, hubiera entendido el primer cargo pero el segundo es inaudito, y aún así no me...

osornios

Spotify Star

406 Views

5 replies

0 likes

  • 406 Views
  • 5 replies
  • 0 likes

Superuser Contribution cant pay with PayPal balance

Why cant i pay with my PayPal balance? I have done so for three months in a row and all of a sudden the only acceptable method is with credit card. And there is enough money on my paypal.

Newbie

Why cant i pay with my PayPal balance? I have done so for three months in a row and all of a sudden the only acceptable method is with credit card. And there is enough money on my paypal.

Alfredo

Roadie

1002 Views

1 replies

0 likes

  • 1002 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: 3 month premium deal at $0.99

Hi, I recently used the advanytage of 3 month premium deal at $0.99, however, they charged me 9.99 instead, what do do? Daniel

Newbie

Hi, I recently used the advanytage of 3 month premium deal at $0.99, however, they charged me 9.99 instead, what do do?   Daniel

Alfredo

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Getting a refund

I am in Canada and I currently got a contract with Rogers. I learned you could get spotify premium for free through Rogers after I signed up for 3 months for 9.99. I contacted Rogers and they said I could get free premium through them but I would hav...

Newbie

I am in Canada and I currently got a contract with Rogers. I learned you could get spotify premium for free through Rogers after I signed up for 3 months for 9.99. I contacted Rogers and they said I ...

Maxim

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Pre paid card won't work

I bought a pre paid card a few months ago and literally took hours to put it onto my Spotify account. Months went by and it expired so I bought a new card and have had the same difficulty. I ended up deleting my Spotify account (losing all my playlis...

Newbie

I bought a pre paid card a few months ago and literally took hours to put it onto my Spotify account. Months went by and it expired so I bought a new card and have had the same difficulty. I ended up...

Maxim

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Studentenkorting

Beste, Ik heb mijn gegevens in moeten vullen omdat ik student ben. Dus heb ik al mijn betaalgegevens op moeten geven. DIt moest met een creditcard wat ik al raar vond?? Daarnaast moest ik mijn gewone bankrekening invullen waarbij ik eerste maand grat...

Newbie

Beste,   Ik heb mijn gegevens in moeten vullen omdat ik student ben. Dus heb ik al mijn betaalgegevens op moeten geven. DIt moest met een creditcard wat ik al raar vond?? Daarnaast moest ik mi...

180 Views

0 replies

0 likes

  • 180 Views
  • 0 replies
  • 0 likes

No PIN sent

Hi! I am getting stressed already. I've been trying to get premium for the second time. My first subscription was okay. However, this time i can not register anymore. Several times i entered my mobile number but its not giving me the PIN. I am paying...

Newbie

Hi! I am getting stressed already. I've been trying to get premium for the second time. My first subscription was okay. However, this time i can not register anymore. Several times i entered my mobil...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Paypal Account

I dont know wich paypal account i use to pay month by month, doesnt appear on my receipts, only appears the charge ($$) how can i do to know wich paypal account is?

Casual Listener

I dont know wich paypal account i use to pay month by month, doesnt appear on my receipts, only appears the charge ($$) how can i do to know wich paypal account is?

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

Solved!! Premium I bought on android doesn't work, but works on desktop.

Hello! I've recently bought 2 months prepaid for Spotify premium on my android phone but however, it does not recognise me of being premium on my phone but my desktop app says I am premium. Is there any way of fixing this or do I wait longer after th...

Casual Listener

Hello!     I've recently bought 2 months prepaid for  Spotify premium on my android phone but however, it does not recognise me of being premium on my phone but my desktop app says I...

Habdank

Music Fan

488 Views

4 replies

1 likes

  • 488 Views
  • 4 replies
  • 1 likes

I am unable to change my subscription from Family Plan to Premium

I have Family Plan and I want to come back to Premium. When I try to change this in the Subscription options in my account settings, I keep getting an error message, something like "Something went wrong. Please, try again later". I tried many times i...

Casual Listener

I have Family Plan and I want to come back to Premium. When I try to change this in the Subscription options in my account settings, I keep getting an error message, something like "Something we...

176 Views

0 replies

0 likes

  • 176 Views
  • 0 replies
  • 0 likes