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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131896 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66019 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
247927 Views
151 replies
13 likes
Spotify has my card linked to another account that I am currently not using anymore. I want to terminate my payments on the old account and a refund of the 10$ that spotify automatically took from my bank account, while still being able use my new cu...
Spotify has my card linked to another account that I am currently not using anymore. I want to terminate my payments on the old account and a refund of the 10$ that spotify automatically took from my...
Spotify Star
262 Views
1 replies
0 likes
Is there anyway to transfer my just purchased premium to a different account? I have two very similar emails, and when quickly purchasing premium, accidentally logged into my old spotify account. I have a new account, where all my playlist/following ...
Is there anyway to transfer my just purchased premium to a different account? I have two very similar emails, and when quickly purchasing premium, accidentally logged into my old spotify account. I h...
Spotify Star
234 Views
1 replies
0 likes
Basically I bought premium for my facebook account and not the one I regularly use. I tried to connect the two, an error message pops up. So yea help? Please.
Basically I bought premium for my facebook account and not the one I regularly use. I tried to connect the two, an error message pops up. So yea help? Please.
Spotify Star
356 Views
1 replies
0 likes
Hi, I want to change the payment settings but this doesn't work in the menu. They advise to go to menu and subscription and click on payment but this doesn't work.Can anybody help me?Thank you
Hi, I want to change the payment settings but this doesn't work in the menu. They advise to go to menu and subscription and click on payment but this doesn't work. Can anybody help me? Tha...
Spotify Star
218 Views
1 replies
0 likes
I strated a premium account, paying 99c for the first 3 months. After about 1 week, a member of the family made a family plan and I was added to this plan, with the same login I had in the premium plan. Now I cannot login in my former premium plan, a...
I strated a premium account, paying 99c for the first 3 months. After about 1 week, a member of the family made a family plan and I was added to this plan, with the same login I had in the premium pl...
Casual Listener
543 Views
2 replies
0 likes
hello! i had premium free trial at first for a month.then i tried to change the premium to student, and it didnt show my school, so i changed to premium for first 3 months for 0,99.then i went into my back account and sopitify charged me off the stud...
hello! i had premium free trial at first for a month. then i tried to change the premium to student, and it didnt show my school, so i changed to premium for first 3 months for 0,99. then i went in...
Spotify Star
302 Views
3 replies
0 likes
I want to add family to my premium for family but they can't get the adress right although they are obviously putting it right. How can I check which adress I exactly put back in the day? It may be an accent or something but I cannot know what.
I want to add family to my premium for family but they can't get the adress right although they are obviously putting it right. How can I check which adress I exactly put back in the day? It may be a...
Moderator
197 Views
1 replies
0 likes
I signed up for your promo, 3 months for $9.99. Turns out I'm on the month to month @ $9.99. Is this a US only promotion since I live in Canada? If it is then you really need to make that a lot clearer. I am currently an Apple Music subscriber and wa...
I signed up for your promo, 3 months for $9.99. Turns out I'm on the month to month @ $9.99. Is this a US only promotion since I live in Canada? If it is then you really...
Casual Listener
544 Views
2 replies
0 likes
Hallo, ich habe auf meinem iPhone 6 einen Premium Account und auf meinem iPad Air 2 einen kostenlosen, auf dem kostenlosen Account sind alle Lieder verfügbar, allerdings auf dem Premium account nur ein paar davon, ich höre am liebsten Lieder von 187,...
Hallo, ich habe auf meinem iPhone 6 einen Premium Account und auf meinem iPad Air 2 einen kostenlosen, auf dem kostenlosen Account sind alle Lieder verfügbar, allerdings auf dem Premium account nur e...
Moderator
431 Views
1 replies
0 likes
So here's my prob:I have two accounts. One is already premium, while the other isn't. I want to make my not premium account to be premium while my premium account to be not premium. You know, change court stuff..(Reason: my premium account has been h...
So here's my prob: I have two accounts. One is already premium, while the other isn't. I want to make my not premium account to be premium while my premium account to be not premium. You know, chang...
Moderator
3123 Views
1 replies
0 likes
Take the 120 off my account spotify I don't want to pay for a full year RIGHT NOW.The help page says "if we've charged you twice don't worry it will just pay for next month" I don't want to pay a year in advance and there's no phone number or chat or...
Take the 120 off my account spotify I don't want to pay for a full year RIGHT NOW. The help page says "if we've charged you twice don't worry it will just pay for next month" I don't want to pay a y...
Moderator
230 Views
1 replies
0 likes
Just like last month, I payed my signature but I did not receive it yet. I am beggining to loose hope, I've already lost one day.
Just like last month, I payed my signature but I did not receive it yet. I am beggining to loose hope, I've already lost one day.
Moderator
818 Views
1 replies
0 likes
When I went to use my credit card to pay for Spotify premium, it didn't accept the payment originally. A few days later, the charge was cleared on the credit card, but I still haven't recieved premium.
When I went to use my credit card to pay for Spotify premium, it didn't accept the payment originally. A few days later, the charge was cleared on the credit card, but I still haven't recieved premiu...
Moderator
303 Views
1 replies
0 likes
Acabo de renovar mi suscripción a spotify y no me está dejando poner música, me está saliendo you are offline todo el tiempo por favor ayuda
Acabo de renovar mi suscripción a spotify y no me está dejando poner música, me está saliendo you are offline todo el tiempo por favor ayuda
Casual Listener
307 Views
2 replies
0 likes
buenas tardes, quisiera cancelar la compra que realice ya que me cobraron 14.000$ de mas, cuando la promocion hablaba de 3 meses por 900$.
buenas tardes, quisiera cancelar la compra que realice ya que me cobraron 14.000$ de mas, cuando la promocion hablaba de 3 meses por 900$.
Moderator
273 Views
1 replies
0 likes
i payed for the 3 months premium but my account is still free what should i do
i payed for the 3 months premium but my account is still free what should i do
Moderator
232 Views
1 replies
0 likes
Not sure what to do because it is my postal code and when trying to upgrade it needs it
Not sure what to do because it is my postal code and when trying to upgrade it needs it
Casual Listener
968 Views
2 replies
0 likes
I was charged twice when trying the premium for student discount .but i was not able to be on premium . And i tried the other one , premium for one month but i cancelled it a week before the premium ends . and i was charged again . Then i tried to cr...
I was charged twice when trying the premium for student discount .but i was not able to be on premium . And i tried the other one , premium for one month but i cancelled it a week before the premium ...
Moderator
214 Views
1 replies
0 likes
I was charged £9.99 and at no stage in the process of paying was I informed I'll be paying more than I selected which was 0.99p and I have been given the 3 months but have been overcharged and I want my money back and my account disabled permanently ...
I was charged £9.99 and at no stage in the process of paying was I informed I'll be paying more than I selected which was 0.99p and I have been given the 3 months but have been overcharged and I want...
Spotify Star
263 Views
3 replies
0 likes
