Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 162211 Views
- 108 replies
- 12 likes
- 162211 Views
- 108 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18286 Views
- 27 replies
- 4 likes
- 18286 Views
- 27 replies
- 4 likes
Cancelled my subscription but I still payed for this month???
I cancelled my subscription just in time (the last day of my subscription). The next day I woke up and saw that I paid 10 euro's for the Spotify Premium but I already cancelled it? The thing now is: I have no premium, but I paid 10 euro's? What is go...
- I cancelled my subscription just in time (the last day of my subscription). The next day I woke up and saw that I paid 10 euro's for the Spotify Premium but I already cancelled it? The thin...
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- Community Legend
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
He pagado premium y no me funciona
Hola. He realizado el pago del premium y me sigue saliendo k lo tengo en pausa. Como lo arreglo?
- Hola. He realizado el pago del premium y me sigue saliendo k lo tengo en pausa. Como lo arreglo?
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- 145 Views
- 0 replies
- 0 likes
- 145 Views
- 0 replies
- 0 likes
No Internet for atleast 6 weeks
I will be without any internet connection fot atleast 6 weeks. How can I make sure that Spotify does not deny me access after 4 weeks?
- I will be without any internet connection fot atleast 6 weeks. How can I make sure that Spotify does not deny me access after 4 weeks?
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- Spotify Star
- 181 Views
- 3 replies
- 0 likes
- 181 Views
- 3 replies
- 0 likes
Premium member payment
Hi,I was a Spotify premium user but I've cancelled the premium membership. Yet after the cancellation the amount was taken twice. Please help me with this issue.
- Hi, I was a Spotify premium user but I've cancelled the premium membership. Yet after the cancellation the amount was taken twice. Please help me with this issue.
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- Spotify Star
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
've been there for 10 days without music. All cards are MasterCard and have sufficient limit.
In English: My spotify family plan has been paused because of insufficient limit on the credit card, but is already limit enough. I've even tried adding three different cards in an attempt to reactivate my premium family planand I can not. I've been ...
- In English: My spotify family plan has been paused because of insufficient limit on the credit card, but is already limit enough. I've even tried adding three different cards in an attempt to reactiv...
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- 129 Views
- 0 replies
- 0 likes
- 129 Views
- 0 replies
- 0 likes
Cual es el perido para reintentar cobros?
No pasó el pago de tu suscripción. Si no contamos con una forma de pago que funcione para tu cuenta, perderás tu suscripción, entonces te pedimos que actualices tus datos de pago.Volveremos a intentar hacer el cobro en unos días. ¿Porqué me dice tu p...
- No pasó el pago de tu suscripción. Si no contamos con una forma de pago que funcione para tu cuenta, perderás tu suscripción, entonces te pedimos que actualices tus datos de pago. Volveremos...
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- 1273 Views
- 0 replies
- 0 likes
- 1273 Views
- 0 replies
- 0 likes
Premium and Family Premium
I had a Premium membership but recently joined a family plan without cancelling my Premium beforehand. Does that mean I will still be charged separately for that account or is my Premium from beforehand negated when it comes to payment?
- I had a Premium membership but recently joined a family plan without cancelling my Premium beforehand. Does that mean I will still be charged separately for that account or is my Premium from beforeh...
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- Community Legend
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Confusion with my payments
Hi,I have been receiving emails and notifications saying that my sportily premium will run out if I do not pay by a certain date.A few days ago I made three bank transactions towards Spotify paying more than what I should but my Spotify premium still...
- Hi, I have been receiving emails and notifications saying that my sportily premium will run out if I do not pay by a certain date. A few days ago I made three bank transactions towards Spotify ...
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- Community Legend
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
Solved!! Premium to premium familiar
I just enter in Premium familiar plan and I don't know how to go out from premium plan that I have before.
- I just enter in Premium familiar plan and I don't know how to go out from premium plan that I have before.
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- Spotify Star
- 310 Views
- 3 replies
- 0 likes
- 310 Views
- 3 replies
- 0 likes
Return one of the fees for the duplicate payment
I accidentally paid twice the student fee and I'm waiting for the confirmation, will you return one of the fees for the duplicate payment?
- I accidentally paid twice the student fee and I'm waiting for the confirmation, will you return one of the fees for the duplicate payment?
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- Community Legend
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
I need support
I need a support chat or something I can ask for support.. I really become anoying with this app (I'm a premium member)
- I need a support chat or something I can ask for support.. I really become anoying with this app (I'm a premium member)
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- Community Legend
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Solved!! I have spotify family,i am trying to add a family member
But when they accept the invite and try to get into my library they can't get into it
- But when they accept the invite and try to get into my library they can't get into it
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- Spotify Star
- 344 Views
- 5 replies
- 0 likes
- 344 Views
- 5 replies
- 0 likes
Paid premium through my phone bill
Hi, I have paid for premium through my phone bill, but on my Spotify it is saying premium payment has not went through and asking me to update my details...The payment has went through on my phone bill, how do I fix this please?Thanks
- Hi, I have paid for premium through my phone bill, but on my Spotify it is saying premium payment has not went through and asking me to update my details... The payment has went through on my phon...
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- Casual Listener
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Solved!! Charged with student premium, but need a refund since I bought normal premium
I bought student premium by accident, but bought the normal premium afterwards. Can I get a refund on the student premium (2,49 EUR)?
- I bought student premium by accident, but bought the normal premium afterwards. Can I get a refund on the student premium (2,49 EUR)?
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- Spotify Star
- 308 Views
- 3 replies
- 0 likes
- 308 Views
- 3 replies
- 0 likes
Problemas con spotify para estudiantes
Buenos días,ya hice la verificación del SheerID y fue todo correcto. Me fui al link que me adjuntaron en el correo de confirmación y me ponía que contactarían conmigo a través de otro correo para completar la suscripción. Todo esto fue el 03-05. Aún ...
- Buenos días, ya hice la verificación del SheerID y fue todo correcto. Me fui al link que me adjuntaron en el correo de confirmación y me ponía que contactarían conmigo a través de otro correo para c...
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- 140 Views
- 0 replies
- 0 likes
- 140 Views
- 0 replies
- 0 likes
Charged twice this month
Hello, I've been single premium since june 2016. This month I've been charged twice. What can I do? I've already checked the related FAQ with no solutions. I would be okay if they take the payment for 2 months.
- Hello, I've been single premium since june 2016. This month I've been charged twice. What can I do? I've already checked the related FAQ with no solutions. I would be okay if they take the payment fo...
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- Community Legend
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
I've paid for premium but i am still on free
Help! I've paid for premium twice and got the emails for both the reciepts. I had logged in and logged out of my account so many times, and reinstalled the app, but still my subscription did not change.
- Help! I've paid for premium twice and got the emails for both the reciepts. I had logged in and logged out of my account so many times, and reinstalled the app, but still my subscription did not chan...
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- Newbie
- 188 Views
- 2 replies
- 0 likes
- 188 Views
- 2 replies
- 0 likes
Can't upgrade my account
I'm trying to subscribe Spotify Premium and after filling all my personal information, including my credit card information, the website returns to the first page and asks me to fill the information again. The same thing happens when I try to subscri...
- I'm trying to subscribe Spotify Premium and after filling all my personal information, including my credit card information, the website returns to the first page and asks me to fill the information ...
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- Spotify Star
- 350 Views
- 5 replies
- 0 likes
- 350 Views
- 5 replies
- 0 likes
algun problema con el correo electronico
Me suscribi a spotify universitario, pero en los datos que pide puse otro correo electronico del que tengo como cuenta en spotify y aun no me llega la confirmacion de la suscripcion, abra algun problema por ese hecho??
- Me suscribi a spotify universitario, pero en los datos que pide puse otro correo electronico del que tengo como cuenta en spotify y aun no me llega la confirmacion de la suscripcion, abra algun probl...
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- Casual Listener
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Solved!! MÉTODO DE PAGO
Intento cambiar el método de pago utilizando una tarjeta diferente para hacer el cobro de la suscripción, pero no acepta el método de pago (es una tarjeta de crédito con fondos disponibles), asi como intento agregar cuenta PayPal y esta segunda opció...
- Intento cambiar el método de pago utilizando una tarjeta diferente para hacer el cobro de la suscripción, pero no acepta el método de pago (es una tarjeta de crédito con fondos disponibles), asi como...
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- Community Legend
- 690 Views
- 3 replies
- 0 likes
- 690 Views
- 3 replies
- 0 likes