Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Regular
- 126207 Views
- 86 replies
- 10 likes
- 126207 Views
- 86 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15021 Views
- 27 replies
- 2 likes
- 15021 Views
- 27 replies
- 2 likes
Pausing Premium?
I need to temporarily pause my Premium subscription...know if I can do this?
- I need to temporarily pause my Premium subscription...know if I can do this?
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- Community Legend
- 1718 Views
- 5 replies
- 0 likes
- 1718 Views
- 5 replies
- 0 likes
Premium Charge
HiI'm being charged for a premium account but when I try to unsubscribe, my account says free subscription. I've tried searching for receipts under both emails in case I have another account, but no receipts and system doesn't recognize my other emai...
- Hi I'm being charged for a premium account but when I try to unsubscribe, my account says free subscription. I've tried searching for receipts under both emails in case I have another account, but n...
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- Community Legend
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
No longer a student
I used spotify student discount for a while but now am no longer a student. I need to update my credit card information in the app, but I can't get past the "we can't verify you're a student" page. However, I would still like premium. Not sure what t...
- I used spotify student discount for a while but now am no longer a student. I need to update my credit card information in the app, but I can't get past the "we can't verify you're a student" page. H...
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- Community Legend
- 365 Views
- 1 replies
- 0 likes
- 365 Views
- 1 replies
- 0 likes
Country Change
Hi, I live in France and I am trying to add my daughter to my Spotify Family Premium Account. In her account profile she listed as being in Germany (not sure why as we have never been there!). I can't change her address when i try and Edit her pofile...
- Hi, I live in France and I am trying to add my daughter to my Spotify Family Premium Account. In her account profile she listed as being in Germany (not sure why as we have never been there!). I can'...
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- Spotify Star
- 237 Views
- 1 replies
- 0 likes
- 237 Views
- 1 replies
- 0 likes
Payment problems
HelloI have a problem with my premium account. I couldn't pay my account on time and today i paid it but my premium account isnt working. Now i want to know how it isnt working and did i send my money to the right bank account?
- Hello I have a problem with my premium account. I couldn't pay my account on time and today i paid it but my premium account isnt working. Now i want to know how it isnt working and did i send my mo...
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- Newbie
- 406 Views
- 3 replies
- 0 likes
- 406 Views
- 3 replies
- 0 likes
Double Billed And No Receipts in Profile
Hi there!I subscribed to Spotify Student and send my files 2 days ago. I was charged twice but my account is still a free account and there are no receipts for those 2 charges.
- Hi there! I subscribed to Spotify Student and send my files 2 days ago. I was charged twice but my account is still a free account and there are no receipts for those 2 charges.
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- Community Legend
- 406 Views
- 8 replies
- 0 likes
- 406 Views
- 8 replies
- 0 likes
Unsubscribe premium account - problems with log in
Dear miss/sir, I have a Spotify Premium account, which is linked to my Facebook and an old e-mailaddress which are both hacked, I don't have access to them any more. I cannot log to Spotify therefore, but I want to unsubscribe for my Premium account ...
- Dear miss/sir, I have a Spotify Premium account, which is linked to my Facebook and an old e-mailaddress which are both hacked, I don't have access to them any more. I cannot log to Sp...
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- Community Legend
- 301 Views
- 1 replies
- 0 likes
- 301 Views
- 1 replies
- 0 likes
Solved!! Premium activation
Hello! If I subscribe to premium today, will i be charged for the entire month and pay full for 1 week left. Or will my subscription end in sync with the day I activated, if I unsub?
- Hello! If I subscribe to premium today, will i be charged for the entire month and pay full for 1 week left. Or will my subscription end in sync with the day I activated, if I unsub?
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- Community Legend
- 313 Views
- 1 replies
- 0 likes
- 313 Views
- 1 replies
- 0 likes
Changement de pays
Bonjour,j'ai un compte Premium depuis plusieurs années en Nouvelle Zélande.Je réside désormais en France.Ma carte de paiement néo-zélandaise a expiré.Je souhaite donc changer le pays de mon compte Premium pour la France.En faisant le changement on ne...
- Bonjour, j'ai un compte Premium depuis plusieurs années en Nouvelle Zélande. Je réside désormais en France. Ma carte de paiement néo-zélandaise a expiré. Je souhaite donc changer le pays de mon c...
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- Community Legend
- 1361 Views
- 2 replies
- 0 likes
- 1361 Views
- 2 replies
- 0 likes
Charged twice for the premium subscription
Hey guys!Spotify is still my number one in the market and I can't live without it but last month I had no money on my account the day of the subscription payment and I missed it so I had to reactivate it by PayPal. Funny part is at the end of the mon...
- Hey guys! Spotify is still my number one in the market and I can't live without it but last month I had no money on my account the day of the subscription payment and I missed it so I had to reactiv...
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- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Still charged for Premium account after being Premium for Family
SOn my account I converted it to be Premium for Family to provide my children with premium based accounts. My son's account was a Premium at £9.99. When his became a part of my Subscription I assumed that as there was no need to do anything as there ...
- SOn my account I converted it to be Premium for Family to provide my children with premium based accounts. My son's account was a Premium at £9.99. When his became a part of my Subscripti...
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- Community Legend
- 308 Views
- 3 replies
- 0 likes
- 308 Views
- 3 replies
- 0 likes
How do i get money back ?
I have a premium account and have student discount. I've just noticed that i'm not being charged my normal 4.99 but 9.99. How do i get back the money that was wrongfully taken out of my account, without anyone informing me with this new change.
- I have a premium account and have student discount. I've just noticed that i'm not being charged my normal 4.99 but 9.99. How do i get back the money that was wrongfully taken out of my account...
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- Spotify Star
- 331 Views
- 2 replies
- 0 likes
- 331 Views
- 2 replies
- 0 likes
Being billed twice each month
I was billed twice per month after upgrading to a Family plan: 17-02-201716-02-2017PAYPAL *SPOTIFY 35314369001 GB6,99 20-02-201717-02-2017Spotify P01B439CFC Stockholm SE10,99 17-03-201716-03-2017Spotify P01E9DB2E5 Stockholm SE10,99 17-03-201716-03-20...
- I was billed twice per month after upgrading to a Family plan: 17-02-2017 16-02-2017 PAYPAL *SPOTIFY 35314369001 GB 6,99 20-02-2017 17-02-2017 Spotify...
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- Spotify Star
- 1801 Views
- 3 replies
- 2 likes
- 1801 Views
- 3 replies
- 2 likes
Cargo a mi tarjeta y no tengo derecho a premium
Hola, el dia de ayer pague los 49.00 de la suscripcion a estudiantes, pero no puedo utilizar la aplicacion sin comerciales pero ya me hicieron el cargo a la tarjeta, como lo puedo solucionar..
- Hola, el dia de ayer pague los 49.00 de la suscripcion a estudiantes, pero no puedo utilizar la aplicacion sin comerciales pero ya me hicieron el cargo a la tarjeta, como lo puedo solucionar..
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- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Can't end my subscription
I have forgotten my password so theres no way to get in at my account, and i can't change the password because mmy account is registered on a email that no longer exists. How can i end my premium subscription?
- I have forgotten my password so theres no way to get in at my account, and i can't change the password because mmy account is registered on a email that no longer exists. How can i end my premium sub...
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- Community Legend
- 199 Views
- 2 replies
- 0 likes
- 199 Views
- 2 replies
- 0 likes
No tengo cuenta premium
Hola que tal me han echo el cargo de 49 pesos pero no tengo el el premium y no se pudo cargar los archivos pero si me cobraron y aun tengo el Spotify gratis
- Hola que tal me han echo el cargo de 49 pesos pero no tengo el el premium y no se pudo cargar los archivos pero si me cobraron y aun tengo el Spotify gratis
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- Spotify Star
- 526 Views
- 1 replies
- 0 likes
- 526 Views
- 1 replies
- 0 likes
Solved!! please help
i log into my account to change someone on my family sub. and it says im free. Not true. I am being charged for family. Everyone i have on my account says that its working. yet, when i log in i cant access my family plan!!!
- i log into my account to change someone on my family sub. and it says im free. Not true. I am being charged for family. Everyone i have on my account says that its working. yet, when i log in i cant ...
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- Casual Listener
- 356 Views
- 4 replies
- 0 likes
- 356 Views
- 4 replies
- 0 likes
Charged Twice!
I applied for my student discount and still had to upload my suppourting document. I accidentally closed the browser and reopened and logged onto Spotify. I had to put my details in again to get to the document supmission page, I was then charged $7....
- I applied for my student discount and still had to upload my suppourting document. I accidentally closed the browser and reopened and logged onto Spotify. I had to put my details in again to get to t...
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- Spotify Star
- 270 Views
- 1 replies
- 0 likes
- 270 Views
- 1 replies
- 0 likes
Superuser Contribution No me deja cambiar mi pais
Actualice mi cuenta a familiar premium, no me esta dejando entrar y me pide que actualice mi pais, que esta puesto brasil. Que es en donde estoy, pero no me desplega la parte para cambiar.
- Actualice mi cuenta a familiar premium, no me esta dejando entrar y me pide que actualice mi pais, que esta puesto brasil. Que es en donde estoy, pero no me desplega la parte para cambiar.
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- Spotify Legend
- 743 Views
- 1 replies
- 0 likes
- 743 Views
- 1 replies
- 0 likes
Solved!! Enter valid postal code
I'm trying to sign up for the premium service and I enter all my details but it will not change my county or give me the option to.
- I'm trying to sign up for the premium service and I enter all my details but it will not change my county or give me the option to.
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- Community Legend
- 30925 Views
- 3 replies
- 0 likes
- 30925 Views
- 3 replies
- 0 likes