Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 114334 Views
- 72 replies
- 9 likes
- 114334 Views
- 72 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13804 Views
- 27 replies
- 2 likes
- 13804 Views
- 27 replies
- 2 likes
Paid too much in six months
Hello, i'm from Denmark. I looked at my payments through today and so that I have paid 149 DKK instead of99 DKK , what should I do? And I don't have spotify family so it's not that.. - Mathilde
- Hello, i'm from Denmark. I looked at my payments through today and so that I have paid 149 DKK instead of 99 DKK , what should I do? And I don't have spotify family so it's not that.. ...
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- Spotify Star
- 235 Views
- 3 replies
- 0 likes
- 235 Views
- 3 replies
- 0 likes
Premium
ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando se activa
- ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando ...
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- Casual Listener
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Forgot to update student discount
I forgot to update my student discount and was charged 10 dollars for the month instead of 5. I immediately went to the email and confirmed my student status. Can I be reimbursed since i am not subscribed to premium?
- I forgot to update my student discount and was charged 10 dollars for the month instead of 5. I immediately went to the email and confirmed my student status. Can I be reimbursed since i am not subsc...
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- Roadie
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Payment and cant log in
I can't remember my password or email, and I accidently logged out, now I had put my credit card number on that account and now its charging me even when I'm not logged on, how do I unsubscribe ?
- I can't remember my password or email, and I accidently logged out, now I had put my credit card number on that account and now its charging me even when I'm not logged on, how do I unsubscribe ?
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- Community Legend
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Problem with accepting card
I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the info in
- I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the in...
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- Community Legend
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Superuser Contribution Falha de pagamento / assinatura premium
Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?
- Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?
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- Not applicable
- 479 Views
- 1 replies
- 0 likes
- 479 Views
- 1 replies
- 0 likes
Getting Charged again
So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
- So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
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- Community Legend
- 207 Views
- 1 replies
- 0 likes
- 207 Views
- 1 replies
- 0 likes
Superuser Contribution Upgraded to Family Premium without my knowledge.
Hi, I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to Premium for Family. I have not done this myself so do not kn...
- Hi, I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to&...
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- Not applicable
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
cancelling free trial
only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still working. Worried I will be charged and would very m...
- only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still ...
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- 98 Views
- 0 replies
- 0 likes
- 98 Views
- 0 replies
- 0 likes
Family Subscription Questions
If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
- If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
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- Spotify Star
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Cant cancel my subscription
I can't cancel my subscription every time I try to it tells me to come here can anyone help me with this? I would like to cancel today
- I can't cancel my subscription every time I try to it tells me to come here can anyone help me with this? I would like to cancel today
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Cannot add a Family Member to family account, says they are already associated with another account
I need help with this Family account
- I need help with this Family account
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- Spotify Star
- 183 Views
- 1 replies
- 1 likes
- 183 Views
- 1 replies
- 1 likes
Paying premium but account states "free account"
Hi,I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account".How do I cancel these payments? I cannot use the cancel my subscription option as the account...
- Hi, I've been paying premium for a few months now. Since January I have been paying without getting the benefits of premium, my account states "free account". How do I cancel these payments? I cann...
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- Community Legend
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Premium problems
HiMy Spotify is telling me my im on the free Spotify but iv had premium for nearly two years. It was part of my phone plan with fido.I have tried logging out and back in but didn't work. Was wondering if it's something wrong or maybe fido have cancel...
- Hi My Spotify is telling me my im on the free Spotify but iv had premium for nearly two years. It was part of my phone plan with fido. I have tried logging out and back in but didn't work. Was wond...
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes
Problem with payment - Credit Card Refused
Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credit cards are valid and not expired.I would like some...
- Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credi...
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- Spotify Star
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Premium trouble
Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução. Desde já agradeço. Att, Karolina Vargas
- Efetuei o pagamento via boleto, já passou 5 dias úteis e meu spotify premium não foi ativado. Gostaria de saber o motivo e ter uma solução. Desde já agradeço. Att, Karolina...
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- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Not able to change payment source
Hey all, Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which has a field for your college. You CAN NOT bypass this page ...
- Hey all, Ive been trying to change my payment source with no success. When I go to update the card information it all goes through but then brings me to a "Tell us about yourself" page which...
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- Spotify Star
- 224 Views
- 1 replies
- 0 likes
- 224 Views
- 1 replies
- 0 likes
Credit Card Banned?
I had a montly subscription.My credit card reached its maximum limit, therefore, I kept being charged by Spotify but the payments didn't take place.My subscription was automatically canceled after some time. Now I want to subscribe for premium again,...
- I had a montly subscription. My credit card reached its maximum limit, therefore, I kept being charged by Spotify but the payments didn't take place. My subscription was automatically canceled ...
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- Spotify Star
- 416 Views
- 1 replies
- 0 likes
- 416 Views
- 1 replies
- 0 likes
Supposed to have 1 year free.
Bought a call phone from fido and got 1 year free. I have since bought another cell phone and was to get another year free and only ended up with about 5 months before being told I have to upgrade to premium now?
- Bought a call phone from fido and got 1 year free. I have since bought another cell phone and was to get another year free and only ended up with about 5 months before being told I have to upgrade to...
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
SuSubscription and payment
So , i have no premium on my spotify account and every month they charge me 6.99 pls help ?
- So , i have no premium on my spotify account and every month they charge me 6.99 pls help ?
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes