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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149634 Views

69 replies

10 likes

Premium for Family
  • 149634 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95312 Views

89 replies

4 likes

  • 95312 Views
  • 89 replies
  • 4 likes

Problemas con premium para universitarios

Boa noite!Logo cedo, estive assinando o premiam para universitários. Fiz todo o procedimento, mas ao me pedirem um anexo, demorei procurando e a página atualizou. O pagamento foi aprovado, porém não estou utilizando devido ao não finalizamento do pro...

Casual Listener

Boa noite! Logo cedo, estive assinando o premiam para universitários. Fiz todo o procedimento, mas ao me pedirem um anexo, demorei procurando e a página atualizou. O pagamento foi aprovado, porém nã...

Matheusss20

Casual Listener

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Falla de pago

No puedo pagar mi suscripción premium por qué no acepta ninguna tarjeta, he consultado con el banco y no son el promblema las tarjetas debe ser una falla en el sistema de Spotify

Newbie

No puedo pagar mi suscripción premium por qué no acepta ninguna tarjeta, he consultado con el banco y no son el promblema las tarjetas debe ser una falla en el sistema de Spotify 

Ivanlopez96

Newbie

402 Views

2 replies

0 likes

  • 402 Views
  • 2 replies
  • 0 likes

Enrolled in family plan but still being charged on my personal account

I am enrolled in a family plan through my wireless provider but I'm still being charged on my personal account. Please advise how I should move forward with my account subscription and if I can get refunded for the payments that were duplicated while...

Newbie

I am enrolled in a family plan through my wireless provider but I'm still being charged on my personal account. Please advise how I should move forward with my account subscription and if I can get r...

jnorris170

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stopped subscription due my lack of money :S

Yesterday i got a letter from spotify that i have to pay them 9,99 for my subsciption i didn't have it on my account at that moment (i use iDEAL) but now they've stopped my subscription while i did pay for this month (i payed yesterday). Does anyone ...

Regular

Yesterday i got a letter from spotify that i have to pay them 9,99 for my subsciption i didn't have it on my account at that moment (i use iDEAL) but now they've stopped my subscription while i did p...

Tom

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Pago doble spotify universitario

Buen Dia comento que se me hizo un pago dos veces para poder acceder a spotify de universitarios y sigo con cuenta gratis y quisiera saber que pasa con el otro pago como puedo arreglar esto.

Casual Listener

Buen Dia   comento que se me hizo un pago dos veces para poder acceder a spotify de universitarios y sigo con cuenta gratis y quisiera saber que pasa con el otro pago como puedo arreglar esto.

danivalenzuelam

Casual Listener

906 Views

6 replies

0 likes

  • 906 Views
  • 6 replies
  • 0 likes

Solved!! charged twice

I was charged twice for my subscription but on my subscription page it says it only charged me for a month. I was filling out the student form and I may have misclicked but I don't think so. does anyone have any idea why I might have been charged twi...

Newbie

I was charged twice for my subscription but on my subscription page it says it only charged me for a month. I was filling out the student form and I may have misclicked but I don't think so. does any...

Maxim

Spotify Star

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

cant stop premium account

In october 2017 i have stopped mij premium account. Currently i found out that you guys did not stop the premium account at all KPN informedyou about the fact that i stopped this in october. Whats going on? can you still change this to the free accou...

Newbie

In october 2017 i have stopped mij premium account. Currently i found out that you guys did not stop the premium account at all KPN informedyou about the fact that i stopped this in october. Whats go...

osornios

Spotify Star

356 Views

1 replies

0 likes

Account
  • 356 Views
  • 1 replies
  • 0 likes

Payment change

When I go to change my card details it keeps saying "oops there's a problem with your bank" what do I do???

Newbie

When I go to change my card details it keeps saying "oops there's a problem with your bank" what do I do???

jnorris170

Community Legend

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged more than once and still no having premium benefits

I've been charged three times and I still no have premium benefits nor a mail confirming my payment, is the student discount but in the description said that I wouldn't be charged until the confirmation of my student status or maybe there will be an ...

Casual Listener

I've been charged three times and I still no have premium benefits nor a mail confirming my payment, is the student discount but in the description said that I wouldn't be charged until the confirmat...

Karlaanuxeez

Casual Listener

286 Views

2 replies

0 likes

  • 286 Views
  • 2 replies
  • 0 likes

charged 3 times in the space of 2 days

Hi I just got a premium subscription the other day. Not only did I get charged twice on that day but I also got charged a third time today. I've been reading on the forum and this is just unacceptable. Not only is this very common but you dont refund...

Newbie

Hi I just got a premium subscription the other day. Not only did I get charged twice on that day but I also got charged a third time today. I've been reading on the forum and this is just unacce...

Robert_W

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Premium operation

I paid the Spotify Premium ticket today, how long does it take to get it activated?

Newbie

I paid the Spotify Premium ticket today, how long does it take to get it activated?

Robert_W

Community Legend

337 Views

2 replies

0 likes

  • 337 Views
  • 2 replies
  • 0 likes

Superuser Contribution Familiar

Quiero agregar aun familiar pero no me acuerdo bien de los datos que me pide para agrgarlo y a la hora de aceptar me.dice que no pudo confirmar los datos con el mio. Pero es por que no me acuerdo, como le hago o donde entro para ver lo que puse?

Newbie

Quiero agregar aun familiar pero no me acuerdo bien de los datos que me pide para agrgarlo y a la hora de aceptar me.dice que no pudo confirmar los datos con el mio. Pero es por que no me acuerdo, co...

ZullyB

Roadie

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi. Now that I'm using Spotify premium, how to listen to music offline? I need to dowload every playlist/song that I want to listen? Thanks

Newbie

Hi. Now that I'm using Spotify premium, how to listen to music offline? I need to dowload every playlist/song that I want to listen?   Thanks

Maxim

Spotify Star

263 Views

1 replies

1 likes

  • 263 Views
  • 1 replies
  • 1 likes

Superuser Contribution No puedo unirme a la cuenta de spotify family que he contratado

No puedo unirme a la cue ta de sportify fanily de mi familia, al momento de intebtar unirme me dice que me he suscrito mas de 2 veces en 12 meses o que tengo una cuebta de spotify family activa cuando no es asi.

Casual Listener

No puedo unirme a la cue ta de sportify fanily de mi familia, al momento de intebtar unirme me dice que me he suscrito mas de 2 veces en 12 meses o que tengo una cuebta de spotify family activa cuand...

ZullyB

Roadie

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Can't cancel premium!

I cancelled a 3-month spotify premium trial on my phone, but it looks like my desktop client (mac) is restarting my subscription! The first time I thought I made a mistake, but now it tells me that I my premium will end on 6/1. It was supposed to end...

Newbie

I cancelled a 3-month spotify premium trial on my phone, but it looks like my desktop client (mac) is restarting my subscription! The first time I thought I made a mistake, but now it tells me that I...

LordRollin

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

spotify code problems

hi everybody , i just bought a spotify code for 1 month but the site that i use every time is in the netherlands , i always did go to that site and i didnt have any problems but now the redeem page says that the code doesnt work in my country , is it...

Newbie

hi everybody ,    i just bought a spotify code for 1 month but the site that i use every time is in the netherlands , i always did go to that site and i didnt have any problems but now th...

user-removed

Not applicable

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Premium no dado

Me habeis cobrado dos veces el premium pero como mi universidad no sale en la lista no me lo habeis dado

Newbie

Me habeis cobrado dos veces el premium pero como mi universidad no sale en la lista no me lo habeis dado

torpasmar

Newbie

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Spotify Premium Universitário

Quero assinar o Spotify Premium Universitários de 8.50 mas com pagamento em boleto e não estou conseguindo...só o de 16.90 alguém. Pode me ajudar

Newbie

Quero assinar o Spotify Premium Universitários de 8.50 mas com pagamento em boleto e não estou conseguindo...só o de 16.90 alguém. Pode me ajudar

255 Views

0 replies

1 likes

  • 255 Views
  • 0 replies
  • 1 likes

Payment in two countries

Dear all, I just came back from Brazil where a friend of mine was paying for my premium account.In France I changed the payment method and I'm currently paying with my debit card. But Spotify is still charging my brazilian friend, who has to pay beca...

Newbie

Dear all, I just came back from Brazil where a friend of mine was paying for my premium account. In France I changed the payment method and I'm currently paying with my debit card. But Spotify is st...

Maxim

Spotify Star

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Mudar/concluir pagamento

Boa tarde, Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta para a tela pedindo novamente o cartão sem concluir o pagamento...

Newbie

Boa tarde,   Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta par...

Bittencourt

Spotify Star

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes