Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11202 Views
  • 24 replies
  • 2 likes
  • 11202 Views
  • 24 replies
  • 2 likes

Premium 60 day free ended ?

I tried to upgrade my account to Premium 60 dyas free (trial) but at site is only has the 30 day and I need to insert my Credit Card informarion !!Premium 60 day free ended ?

  • Newbie
  • I tried to upgrade my account to Premium 60 dyas free (trial) but at site is only has the 30 day and I need to insert my Credit Card informarion !! Premium 60 day free ended ?
  • laurenluvsmusic
  • Roadie
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

I recently moved into my friend's apartment

I joined spoitfy under a friend's family plan about a week before I moved in with him, and now I can't find where to change my address to the new, correct one. Any help would be appreciated!

  • Newbie
  • I joined spoitfy under a friend's family plan about a week before I moved in with him, and now I can't find where to change my address to the new, correct one. Any help would be appreciated!
  • laurenluvsmusic
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Paypal charged 29th and 31st of march

Today i got a new charge from Paypal. I was already charged 29th of this month.On My account in spotify there is only a payment the 29th.What happened?Chaney

  • Newbie
  • Today i got a new charge from Paypal. I was already charged 29th of this month. On My account in spotify there is only a payment the 29th. What happened? Chaney
  • laurenluvsmusic
  • Roadie
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

PLS HELP premium account, BUT stuck with a BB Curve 8520 loan phone Unable so DL APP or Save SD

Any help would be great. Currently have a loan phone and can NOT DL Spotify APP on BB Curve with FIDO any way to save playlist to SD and listen on BB without haveing the app on my loan phone

  • Newbie
  • Any help would be great. Currently have a loan phone and can NOT DL Spotify APP on BB Curve with FIDO any way to save playlist to SD and listen on BB without haveing the app on my loan phone
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Ok, What The Heck Spotify?

I was on the student plan paying $5 a month and now all of a sudden I notice a $15 Spotify charge on my card. I then logged into Spotify to see that I have been upgraded to the Family Premium Plan without asking for it. This is very annoying. And on ...

  • Casual Listener
  • I was on the student plan paying $5 a month and now all of a sudden I notice a $15 Spotify charge on my card. I then logged into Spotify to see that I have been upgraded to the Family Premium Plan wi...
  • mncstbr
  • Casual Listener
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Got hacked, the hacker changed my payment plan. No REFUND

My Spotify account got hacked, and the hacker changed my payment plan to a family plan instead of student. When I contacted support, they cancelled my account and did not issue a refund. I specefically said I wanted to KEEP my account, just A REFUND ...

  • Casual Listener
  • My Spotify account got hacked, and the hacker changed my payment plan to a family plan instead of student. When I contacted support, they cancelled my account and did not issue a refund. I specefical...
  • mncstbr
  • Casual Listener
  • 1197 Views
  • 3 replies
  • 0 likes
  • 1197 Views
  • 3 replies
  • 0 likes

No puedo cancelar mi suscripción

Hola, tengo Spotify premium a través de una compañía telefónica (personal). Quiero pasarme al plan familiar de Spotify y no me permite la pagina por estar asociado a personal, tampoco puedo cancelar mi suscripción ya que directamente no tengo esa opc...

  • Newbie
  • Hola, tengo Spotify premium a través de una compañía telefónica (personal). Quiero pasarme al plan familiar de Spotify y no me permite la pagina por estar asociado a personal, tampoco puedo cancelar ...
  • OviiiOne
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Suspicious Spotify billing on my credit card

Hello, I need help, last month (feb 26rd) I had suspicious transactions on my wife's credit card including a spotify transaction, called the bank and get the credit card cancelled. Got a new credit card and again (march 23rd) a spotify transaction, s...

  • Newbie
  • Hello,   I need help,  last month (feb 26rd) I had suspicious transactions on my wife's credit card including a spotify transaction, called the bank and get the credit card cancelled. &n...
  • labelscollected
  • Community Legend
  • 1276 Views
  • 1 replies
  • 0 likes
  • 1276 Views
  • 1 replies
  • 0 likes

how to pay from i tunes

i am a junior high school student in japan so i dont have any other pavement method how can i pay from i tunesits only one method for me help

  • Newbie
  • i am a junior high school student in japan so i dont have any other pavement method   how can i pay from i tunes its only one method for me  help
  • LordRollin
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

premium da GB a ITALY

ciao, ho un abbonamento premium con scadenza 2018 sottoscritto in gran Bretagna.ora sono di nuovo in italia, non riesco in nessun modo a cambiare il paese.se cambio i dati di pagamento mi da errore, come posso fare?(ho seguito ovviametne le istruzion...

  • Casual Listener
  • ciao, ho un abbonamento premium con scadenza 2018 sottoscritto in gran Bretagna. ora sono di nuovo in italia, non riesco in nessun modo a cambiare il paese. se cambio i dati di pagamento mi da erro...
  • labelscollected
  • Community Legend
  • 811 Views
  • 3 replies
  • 0 likes
  • 811 Views
  • 3 replies
  • 0 likes

Problemas com o perfil

Suspendi minha conta do facebook por alguns dias e quando voltei a usar o Spotify não aparece nem meu nome, nem minha foto e não apareço nas pesquisas. Quando vou em editar perfil, minha conta está vinculada e tudo está ok, inclusive as sugestões de ...

  • Newbie
  • Suspendi minha conta do facebook por alguns dias e quando voltei a usar o Spotify não aparece nem meu nome, nem minha foto e não apareço nas pesquisas. Quando vou em editar perfil, minha conta está v...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Trying to upgrade to premium

I've been trying to upgrade to Premium but it keeps saying that the bank is having a bad day does anyone know whether Halifax is stopping Spotify payments

  • Newbie
  • I've been trying to upgrade to Premium but it keeps saying that the bank is having a bad day does anyone know whether Halifax is stopping Spotify payments
  • Jacob
  • Community Legend
  • 982 Views
  • 1 replies
  • 0 likes
  • 982 Views
  • 1 replies
  • 0 likes

CODIGO ERRONEO

Me enviaron el mes gratis para canjear pero cuando quiero hacerlo no me acepta el código. Como funciona?

  • Casual Listener
  • Me enviaron el mes gratis para canjear pero cuando quiero hacerlo no me acepta el código. Como funciona?
  • OviiiOne
  • Community Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Account Billing

Hello, i paid for the family plan on 3/3/17, so why is spotify already trying to charge me if it's not 4/3/2017 yet? Which is when the next payment is supposed to come out correct?

  • Casual Listener
  • Hello, i paid for the family plan on 3/3/17, so why is spotify already trying to charge me if it's not 4/3/2017 yet? Which is when the next payment is supposed to come out correct?
  • Maxim
  • Spotify Star
  • 988 Views
  • 3 replies
  • 0 likes
  • 988 Views
  • 3 replies
  • 0 likes

getting charged too much for premium

I am getting charged 129SEK for the premium instead of 99SEK like everyine ese, why??

  • Newbie
  • I am getting charged 129SEK for the premium instead of 99SEK like everyine ese, why??
  • OviiiOne
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Unauthorized Spotify Charge

I have a recent charge on my bank statement for $14.99 from Spotify. I did NOT authorize this payment. I didn't even have an account with Spotify until a few minutes ago when I was FORCED to create one to access customer support. I need to resolve th...

  • Casual Listener
  • I have a recent charge on my bank statement for $14.99 from Spotify. I did NOT authorize this payment. I didn't even have an account with Spotify until a few minutes ago when I was FORCED to create o...
  • Maxim
  • Spotify Star
  • 548 Views
  • 3 replies
  • 0 likes
  • 548 Views
  • 3 replies
  • 0 likes

Getting charged TWICE a month for a subscription I don't even have!!!

I have just gone through my bank acc to find that I have been charged TWICE for my premium and TWICE for my husbands premium! The other thing that has pissed me off is that my husbands Spotify says he is only on the FREE SPOTIFY! When I clearly set h...

  • Newbie
  • I have just gone through my bank acc to find that I have been charged TWICE for my premium and TWICE for my husbands premium! The other thing that has pissed me off is that my husbands Spotify says h...
  • Jacob
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

spotify prepaid card

Please tell me how can i activate my spotify gift card onto my account? i'm using my phone, not a desktop. Thank you

  • Newbie
  • Please tell me how can i activate my spotify gift card onto my account? i'm using my phone, not a desktop. Thank you 
  • Maxim
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

Solved!! They charge me twice

Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This family account is pais by my father's credit card... Bu...

  • Visitor
  • Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This fami...
  • Jacob
  • Community Legend
  • 1112 Views
  • 3 replies
  • 0 likes
  • 1112 Views
  • 3 replies
  • 0 likes

Double Charged

I've been charged also 9.90 € on my visa, but I've already got the familly account witch is 14.90 €/ month... ... nobody by phone, nobody can help ! I've ask my bank to refuse next monthes but It's not professional !

  • Casual Listener
  • I've been charged also 9.90 €  on my visa, but I've already got the familly account witch is 14.90 €/ month... ... nobody by phone, nobody can help !   I've ask my bank to refuse next...
  • Jacob
  • Community Legend
  • 721 Views
  • 3 replies
  • 1 likes
  • 721 Views
  • 3 replies
  • 1 likes