- 118988 Views
- 36 replies
- 0 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicWe have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Boa noite!Logo cedo, estive assinando o premiam para universitários. Fiz todo o procedimento, mas ao me pedirem um anexo, demorei procurando e a página atualizou. O pagamento foi aprovado, porém não estou utilizando devido ao não finalizamento do pro...
Casual Listener
Boa noite! Logo cedo, estive assinando o premiam para universitários. Fiz todo o procedimento, mas ao me pedirem um anexo, demorei procurando e a página atualizou. O pagamento foi aprovado, porém nã...
Matheusss20
Casual Listener
268 Views
1 replies
0 likes
No puedo pagar mi suscripción premium por qué no acepta ninguna tarjeta, he consultado con el banco y no son el promblema las tarjetas debe ser una falla en el sistema de Spotify
Newbie
No puedo pagar mi suscripción premium por qué no acepta ninguna tarjeta, he consultado con el banco y no son el promblema las tarjetas debe ser una falla en el sistema de Spotify
Ivanlopez96
Newbie
402 Views
2 replies
0 likes
I am enrolled in a family plan through my wireless provider but I'm still being charged on my personal account. Please advise how I should move forward with my account subscription and if I can get refunded for the payments that were duplicated while...
Newbie
I am enrolled in a family plan through my wireless provider but I'm still being charged on my personal account. Please advise how I should move forward with my account subscription and if I can get r...
jnorris170
Community Legend
312 Views
1 replies
0 likes
Yesterday i got a letter from spotify that i have to pay them 9,99 for my subsciption i didn't have it on my account at that moment (i use iDEAL) but now they've stopped my subscription while i did pay for this month (i payed yesterday). Does anyone ...
Regular
Yesterday i got a letter from spotify that i have to pay them 9,99 for my subsciption i didn't have it on my account at that moment (i use iDEAL) but now they've stopped my subscription while i did p...
Tom
Community Legend
446 Views
1 replies
0 likes
Buen Dia comento que se me hizo un pago dos veces para poder acceder a spotify de universitarios y sigo con cuenta gratis y quisiera saber que pasa con el otro pago como puedo arreglar esto.
Casual Listener
Buen Dia comento que se me hizo un pago dos veces para poder acceder a spotify de universitarios y sigo con cuenta gratis y quisiera saber que pasa con el otro pago como puedo arreglar esto.
danivalenzuelam
Casual Listener
906 Views
6 replies
0 likes
I was charged twice for my subscription but on my subscription page it says it only charged me for a month. I was filling out the student form and I may have misclicked but I don't think so. does anyone have any idea why I might have been charged twi...
Newbie
I was charged twice for my subscription but on my subscription page it says it only charged me for a month. I was filling out the student form and I may have misclicked but I don't think so. does any...
Maxim
Spotify Star
482 Views
1 replies
0 likes
In october 2017 i have stopped mij premium account. Currently i found out that you guys did not stop the premium account at all KPN informedyou about the fact that i stopped this in october. Whats going on? can you still change this to the free accou...
Newbie
In october 2017 i have stopped mij premium account. Currently i found out that you guys did not stop the premium account at all KPN informedyou about the fact that i stopped this in october. Whats go...
osornios
Spotify Star
356 Views
1 replies
0 likes
When I go to change my card details it keeps saying "oops there's a problem with your bank" what do I do???
Newbie
When I go to change my card details it keeps saying "oops there's a problem with your bank" what do I do???
jnorris170
Community Legend
293 Views
1 replies
0 likes
I've been charged three times and I still no have premium benefits nor a mail confirming my payment, is the student discount but in the description said that I wouldn't be charged until the confirmation of my student status or maybe there will be an ...
Casual Listener
I've been charged three times and I still no have premium benefits nor a mail confirming my payment, is the student discount but in the description said that I wouldn't be charged until the confirmat...
Karlaanuxeez
Casual Listener
286 Views
2 replies
0 likes
Hi I just got a premium subscription the other day. Not only did I get charged twice on that day but I also got charged a third time today. I've been reading on the forum and this is just unacceptable. Not only is this very common but you dont refund...
Newbie
Hi I just got a premium subscription the other day. Not only did I get charged twice on that day but I also got charged a third time today. I've been reading on the forum and this is just unacce...
Robert_W
Community Legend
304 Views
1 replies
0 likes
I paid the Spotify Premium ticket today, how long does it take to get it activated?
Newbie
I paid the Spotify Premium ticket today, how long does it take to get it activated?
Robert_W
Community Legend
337 Views
2 replies
0 likes
Quiero agregar aun familiar pero no me acuerdo bien de los datos que me pide para agrgarlo y a la hora de aceptar me.dice que no pudo confirmar los datos con el mio. Pero es por que no me acuerdo, como le hago o donde entro para ver lo que puse?
Newbie
Quiero agregar aun familiar pero no me acuerdo bien de los datos que me pide para agrgarlo y a la hora de aceptar me.dice que no pudo confirmar los datos con el mio. Pero es por que no me acuerdo, co...
ZullyB
Roadie
313 Views
1 replies
0 likes
Hi. Now that I'm using Spotify premium, how to listen to music offline? I need to dowload every playlist/song that I want to listen? Thanks
Newbie
Hi. Now that I'm using Spotify premium, how to listen to music offline? I need to dowload every playlist/song that I want to listen? Thanks
Maxim
Spotify Star
263 Views
1 replies
1 likes
No puedo unirme a la cue ta de sportify fanily de mi familia, al momento de intebtar unirme me dice que me he suscrito mas de 2 veces en 12 meses o que tengo una cuebta de spotify family activa cuando no es asi.
Casual Listener
No puedo unirme a la cue ta de sportify fanily de mi familia, al momento de intebtar unirme me dice que me he suscrito mas de 2 veces en 12 meses o que tengo una cuebta de spotify family activa cuand...
ZullyB
Roadie
416 Views
1 replies
0 likes
I cancelled a 3-month spotify premium trial on my phone, but it looks like my desktop client (mac) is restarting my subscription! The first time I thought I made a mistake, but now it tells me that I my premium will end on 6/1. It was supposed to end...
Newbie
I cancelled a 3-month spotify premium trial on my phone, but it looks like my desktop client (mac) is restarting my subscription! The first time I thought I made a mistake, but now it tells me that I...
LordRollin
Community Legend
451 Views
1 replies
0 likes
hi everybody , i just bought a spotify code for 1 month but the site that i use every time is in the netherlands , i always did go to that site and i didnt have any problems but now the redeem page says that the code doesnt work in my country , is it...
Newbie
hi everybody , i just bought a spotify code for 1 month but the site that i use every time is in the netherlands , i always did go to that site and i didnt have any problems but now th...
user-removed
Not applicable
435 Views
1 replies
0 likes
Me habeis cobrado dos veces el premium pero como mi universidad no sale en la lista no me lo habeis dado
Newbie
Me habeis cobrado dos veces el premium pero como mi universidad no sale en la lista no me lo habeis dado
torpasmar
Newbie
409 Views
1 replies
0 likes
Quero assinar o Spotify Premium Universitários de 8.50 mas com pagamento em boleto e não estou conseguindo...só o de 16.90 alguém. Pode me ajudar
Newbie
Quero assinar o Spotify Premium Universitários de 8.50 mas com pagamento em boleto e não estou conseguindo...só o de 16.90 alguém. Pode me ajudar
255 Views
0 replies
1 likes
Dear all, I just came back from Brazil where a friend of mine was paying for my premium account.In France I changed the payment method and I'm currently paying with my debit card. But Spotify is still charging my brazilian friend, who has to pay beca...
Newbie
Dear all, I just came back from Brazil where a friend of mine was paying for my premium account. In France I changed the payment method and I'm currently paying with my debit card. But Spotify is st...
Maxim
Spotify Star
508 Views
1 replies
0 likes
Boa tarde, Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta para a tela pedindo novamente o cartão sem concluir o pagamento...
Newbie
Boa tarde, Estou tentando alterar a forma de pagamento da minha conta, atualizo os dados e ao prosseguir para alteração de pagamento, coloco o cartao e clico em confirmar porém ele volta par...
Bittencourt
Spotify Star
428 Views
1 replies
0 likes