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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125731 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51515 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
222792 Views
139 replies
12 likes
Hello, I had a problem with my credit card and Spotify paused my subscription. When I solved the problem with the card the next day, Spotify charged the monthly payment but they didn't activated my premium account. This happened 4 days ago.This is my...
Hello, I had a problem with my credit card and Spotify paused my subscription. When I solved the problem with the card the next day, Spotify charged the monthly payment but they didn't activated my p...
328 Views
0 replies
0 likes
me acerque ami banco y me dicen que tengo un pago pendiente si yo solo probe premium y aun no termina mi prueba pero ya cancele mi suscripcion por que tengo un pago pendiente?
me acerque ami banco y me dicen que tengo un pago pendiente si yo solo probe premium y aun no termina mi prueba pero ya cancele mi suscripcion por que tengo un pago pendiente?
Roadie
425 Views
1 replies
0 likes
I wasn't charged for spotify this month. Still on my account on the bill it says I have payed already. What went wrong here? I don't want to pay twice next month.
I wasn't charged for spotify this month. Still on my account on the bill it says I have payed already. What went wrong here? I don't want to pay twice next month.
Casual Listener
199 Views
2 replies
0 likes
Tried to register for Spotify for students however my college details weren't accetped, yet I was charged €4.99 twice? Anyone know what to do?
Tried to register for Spotify for students however my college details weren't accetped, yet I was charged €4.99 twice? Anyone know what to do?
Spotify Star
218 Views
1 replies
0 likes
fiz a conta como premium, porém não recebi os primeiros 30 dias gratuitos como anunciando.
fiz a conta como premium, porém não recebi os primeiros 30 dias gratuitos como anunciando.
153 Views
0 replies
0 likes
Dear Mr or Mrs SpotifyI originally found your service expensive when you add the monthly payments for a period of one year for one person but when I saw the family premium offer I decided to go for it. I really enjoy listening advertisement free and ...
Dear Mr or Mrs Spotify I originally found your service expensive when you add the monthly payments for a period of one year for one person but when I saw the family premium offer I decided to go for...
Music Fan
2813 Views
4 replies
4 likes
I have a spotify partner premium account and after about a week or two it keeps reverting back to a free account. I know it says that it reverts back to free if you don't stream for a month, but I stream daily so I'm not sure what the issue is. Any h...
I have a spotify partner premium account and after about a week or two it keeps reverting back to a free account. I know it says that it reverts back to free if you don't stream for a month, but I st...
Roadie
853 Views
2 replies
0 likes
I lost my Premium membership to spotify including my playlist 2 months ago but I am continually charged a monthly fee of PH 129.00 every month up to date. I tried to reconnect to Premium at the App Store but when clicking Premium, an amount appears t...
I lost my Premium membership to spotify including my playlist 2 months ago but I am continually charged a monthly fee of PH 129.00 every month up to date. I tried to reconnect to Premium at the App S...
162 Views
0 replies
0 likes
Please help! I just found out that I'm being charged twice every month, since the beginning of this year but via different bank accounts. This started after I changed the card that's supposed to be charged, since I lost my original Visa card. What ca...
Please help! I just found out that I'm being charged twice every month, since the beginning of this year but via different bank accounts. This started after I changed the card that's supposed to be c...
Roadie
1320 Views
1 replies
0 likes
Sadly I had to cancel my premium because I have bills to pay but I canceled it about just less then half a month in to get a refund but it never issued a refund
Sadly I had to cancel my premium because I have bills to pay but I canceled it about just less then half a month in to get a refund but it never issued a refund
Spotify Star
180 Views
1 replies
0 likes
Hi. I've been trying to pay my monthly subscription but it kept saying payment declined. And please activate your e commerce. And I did activate it and I even waste my money to call the bank to check again. Please advise.
Hi. I've been trying to pay my monthly subscription but it kept saying payment declined. And please activate your e commerce. And I did activate it and I even waste my money to call the bank to check...
Roadie
300 Views
1 replies
0 likes
Hello dear Spotify community, I Wanted to ask if your audibles, always current Consequences? I am a large Audibles fan of TKKG and The three question marks, therefore wanted to know whether it is also the very new Consequences of the two gives love g...
Hello dear Spotify community, I Wanted to ask if your audibles, always current Consequences? I am a large Audibles fan of TKKG and The three question marks, therefore wanted to know whether...
152 Views
0 replies
0 likes
They still charge me when i cut the premium subscription about 5-6 months ago
They still charge me when i cut the premium subscription about 5-6 months ago
Community Legend
217 Views
1 replies
0 likes
So I just noticed the sections about the student discount, but when I try to visit the link I'm just redirected to the main website. Has the student discount been removed, or is it just a bug?
So I just noticed the sections about the student discount, but when I try to visit the link I'm just redirected to the main website. Has the student discount been removed, or is it just a bug?
Community Legend
309 Views
3 replies
0 likes
I set up my account with the student discount and only managed to make it work properly on the 4th attempt. The 4th payment went through correctly but the other 3 are still pending in my account a week later. $18 I do not have access to. I also have ...
I set up my account with the student discount and only managed to make it work properly on the 4th attempt. The 4th payment went through correctly but the other 3 are still pending in my account a we...
Spotify Star
199 Views
1 replies
0 likes
I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.
I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.
Spotify Star
306 Views
1 replies
0 likes
Hi, i tried clicking the 'accept invitation' but it leads me to a page saying "cannot join premium for family". Although my current subsciption status is 'free'. Help?
Hi, i tried clicking the 'accept invitation' but it leads me to a page saying "cannot join premium for family". Although my current subsciption status is 'free'. Help?
Newbie
206 Views
2 replies
0 likes
I just subscribed to Spotify using a student discount and i got charged 4 separate times (all 4.99) and i have no idea why, im assuming this is a huge error
I just subscribed to Spotify using a student discount and i got charged 4 separate times (all 4.99) and i have no idea why, im assuming this is a huge error
Spotify Star
237 Views
3 replies
0 likes
Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor
Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor
Spotify Star
214 Views
1 replies
0 likes
Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.
Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.
Spotify Star
208 Views
1 replies
0 likes
