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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149613 Views

69 replies

10 likes

Premium for Family
  • 149613 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95296 Views

89 replies

4 likes

  • 95296 Views
  • 89 replies
  • 4 likes

Pago o plano premium e não está disponível o serviço

Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app!Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço

Newbie

Pago o plano premium e não estou conseguindo acessar desforma ilimitada o app! Preciso de suporte para saber o que houve, pois, foi cobrado o valor é não estou usando o serviço

Bittencourt

Spotify Star

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

payment

i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.

Casual Listener

i paid my spotify premium with a different bankaccount yesterday but i still don't have premium.

Maxim

Spotify Star

476 Views

3 replies

0 likes

  • 476 Views
  • 3 replies
  • 0 likes

Annual payment with Premium subscription?

It's possible make a annual payment with Premium subscription?

Newbie

It's possible make a annual payment with Premium subscription?

QueenBhani

Newbie

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Spotify Premium dosn't work

I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist

Newbie

I have Spotify Premium with my mobile Company. But when I log in with my username, my account say it'S Spotify Free. I can't find my playlist 

Maxim

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

student discount

Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begins ??

Newbie

Hello !! I made the Premium subscription (student discount), the payment of R $ 8.50 has already been made (May 05), however my account is still free, which I do so that my premium subscription begin...

Jacob

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Not saving Payment info

I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate. When I cannot confirm that I am a student (because I no longer am) it does not save my new ...

Casual Listener

I'm trying to enter my new card information, but when I do it keeps trying to sign me up for the student rate even though I am currently paying the full rate.  When I cannot confirm that I am a ...

Paullapham

Casual Listener

456 Views

2 replies

0 likes

  • 456 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription showing ads

Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, thanks, Luke

Newbie

Hi, I got invited to subscribe to the Family subscription and have been a Premium subscriber for ages... I get ads on the Family users, can this be removed. As I am a Premium I don't expect ads, than...

ZullyB

Roadie

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

premium subscription

how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone. now i cant hear my music which i previously downloaded

Regular

how do i cancel the premium subscription after the 7 day trial i went online to cancel but it wont let me cancel it on my iphone.  now i cant hear my music which i previously downloaded

Jacob

Community Legend

1984 Views

8 replies

0 likes

  • 1984 Views
  • 8 replies
  • 0 likes

Premium not on app

My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?

Casual Listener

My Spotify premium is only showing up on my laptop , on my phone it says the subscription is free, I've tried logging in and out and re downloading the app. Any advice?

Nicole911

Casual Listener

953 Views

2 replies

0 likes

  • 953 Views
  • 2 replies
  • 0 likes

Porque no obtuve spotify premium si ya pague en el oxxo 1mes

Boa tardeTentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assim não consegui enviar meu comprovante de estudante e ...

Newbie

Boa tarde Tentei ontem assinar uma conta Premium para estudante fiz todo o processo quando chegou no final tentei enviar meu comprovante de estudante não consegui é comecei tudo de novo e mesmo assi...

518 Views

0 replies

0 likes

  • 518 Views
  • 0 replies
  • 0 likes

mudar forma de pagamento

Como faço para mudar a forma de pagamento para débito ou boleto?

Newbie

Como faço para mudar a forma de pagamento para débito ou boleto?

Bittencourt

Spotify Star

579 Views

1 replies

0 likes

  • 579 Views
  • 1 replies
  • 0 likes

Não consigo assinar premium

Meu plano premium foi cancelado sem motivo algum e quando tento assinar novamente só da erro. Ou ele apaga todos os dados que eu digitei ou diz que ocorreu é um erro para tentar mais tarde. Não sei mais oq fazer, já tentei 3 cartões todos com limite ...

Newbie

Meu plano premium foi cancelado sem motivo algum e quando tento assinar novamente só da erro. Ou ele apaga todos os dados que eu digitei ou diz que ocorreu é um erro para tentar mais tarde. Não sei m...

Jacob

Community Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Não consigo assinar premium

Olá, tudo bem? Faz mais de um mês que minha conta premium foi cancelada sem motivo algum. Todas as vezes que tento fazer o upgrade de novo não consigo. Não há nada de errado com meu cartão, inclusive uso ele com outras assinaturas online, já segui va...

Casual Listener

Olá, tudo bem? Faz mais de um mês que minha conta premium foi cancelada sem motivo algum. Todas as vezes que tento fazer o upgrade de novo não consigo. Não há nada de errado com meu cartão, inclusive...

Bittencourt

Spotify Star

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

Spotify System.

It is a simple and usefull app, with a terrible client service. I am trying to reach payment inforamation (I don't know if I am beeing charged) in the website, trough telefone (doesn't exist this kind of service) and none of them are avaiable. It's a...

Casual Listener

It is a simple and usefull app, with a terrible client service. I am trying to reach payment inforamation (I don't know if I am beeing charged) in the website, trough telefone (doesn't exist this kin...

jnorris170

Community Legend

1332 Views

7 replies

0 likes

  • 1332 Views
  • 7 replies
  • 0 likes

None of my payment methods work

I can't seem to get my visa debit or my PayPal account to go through. I've had a premium account for years now and its the first time it's given me trouble. I've checked the country matched all the accounts and made sure my paypal is set up. (bought ...

Casual Listener

I can't seem to get my visa debit or my PayPal account to go through. I've had a premium account for years now and its the first time it's given me trouble. I've checked the country matched all the a...

Tom

Community Legend

503 Views

3 replies

0 likes

  • 503 Views
  • 3 replies
  • 0 likes

Re: Context menu not working on Android

When I go to download a playlist it wants me to try premium for free than accept a monthly fee after that time period. Problem is I already have family premium. Why am I not able to download playlists?

Newbie

When I go to download a playlist it wants me to try premium for free than accept a monthly fee after that time period. Problem is I already have family premium. Why am I not able to download playlist...

492 Views

0 replies

0 likes

  • 492 Views
  • 0 replies
  • 0 likes

Student Discount

I send my school card for student discount and they didn't accept it for some reason. But I have been wating for my money to be given for 1 week and they still didn't return the money. and they refuce to belive that i'm a student at Nevşehir Univerci...

Newbie

I send my school card for student discount and they didn't accept it for some reason. But I have been wating for my money to be given for 1 week and they still didn't return the money. and they refuc...

Jacob

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Playlist

Problem with playings, I keep playlists but frequently get erased the download. Need to download again

Newbie

Problem with playings, I keep playlists but frequently get erased the download. Need to download again

LordRollin

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Playlists and personal settings not available on Roku

One of the reasons I signed up for premium was it's ability to play on roku. I chose spotify over amazon unlimited because of this. Now I try it and it doesnpt not have my playlists and albums. I am extremely disappointed and am reconsidering my opti...

Newbie

One of the reasons I signed up for premium was it's ability to play on roku. I chose spotify over amazon unlimited because of this. Now I try it and it doesnpt not have my playlists and albums. I am ...

ant0n1

Roadie

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Payment didn't work?

Last month i didn't have enough money on my bank account so the automaticly payment could not be paid from my account. Now i can't use my spotify for a whole month. How can i still pay ?

Newbie

Last month i didn't have enough money on my bank account so the automaticly payment could not be paid from my account. Now i can't use my spotify for a whole month. How can i still pay ?

carolviolante

Casual Listener

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes