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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59594 Views
  • 25 replies
  • 5 likes
  • 59594 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35487 Views
  • 19 replies
  • 2 likes
  • 35487 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26665 Views
  • 16 replies
  • 2 likes
  • 26665 Views
  • 16 replies
  • 2 likes

Superuser Contribution Conta Premium Duo paga, mas não consigo usá-la.

Paguei uma conta Premium Duo com meu cartão de crédito e o valor foi debitado dia 06 de junho de 2020. Entretanto, não consigo fazer uso do pacote, só entra como se fosse o free. Alguém pode me ajudar?.Segue comprovante do pagamento da mensalidade do...

  • Visitor
  • Paguei uma conta Premium Duo com meu cartão de crédito e o valor foi debitado dia 06 de junho de 2020. Entretanto, não consigo fazer uso do pacote, só entra como se fosse o free. Alguém pode me ajuda...
  • Peter
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Pc currys 6 months code not working

Plan6 months free Spotify Premium CountryUnited kingdomDevicePc. Samsung galaxy s10Operating SystemiOS 10,Windows 10, My Question or IssueHelp with this please, I got new account never before got Spotify and still having this issues after procesing p...

  • Visitor
  • Plan 6 months free Spotify Premium  Country United kingdom Device Pc. Samsung galaxy s10 Operating System iOS 10,Windows 10,   My Question or Issue Help with this please,  I ...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice

I have noticed today that I have been charged twice for this months premium subscription. On 12th June 2 payments for £9.99 went out. Neither are pending and the money has been deducted from my account. Please can you let me know how I am reimbursed ...

  • Visitor
  • I have noticed today that I have been charged twice for this months premium subscription. On 12th June 2 payments for £9.99 went out. Neither are pending and the money has been deducted from my accou...
  • Peter
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match

I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message "Your payment method and country don't match. To continue, change your account's location or use a different payment method." Have tried from phone and ...

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  • Visitor
  • I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message " Your payment method and country don't match. To continue,  change your account's location &nbs...
  • Peter
  • Spotify Legend
  • 809 Views
  • 2 replies
  • 1 likes
  • Payment Problems
  • 809 Views
  • 2 replies
  • 1 likes

Superuser Contribution Changing to premium - downloaded music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,my wife is using premium and has playlists and downloaded music. I want to setup a family ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, my...
  • Peter
  • Spotify Legend
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Want to Cancel Premium but forgot my username, password, and email

So I am trying to cancel my spotify premium for one of my accounts I made awhile back, however I cannot remember what email, username, or password I used to the account. I do not want to keep being charged monthly for an account that I cannot access....

  • Visitor
  • So I am trying to cancel my spotify premium for one of my accounts I made awhile back, however I cannot remember what email, username, or password I used to the account. I do not want to keep being c...
  • Billy-J
  • Spotify Star
  • 2503 Views
  • 1 replies
  • 0 likes
  • 2503 Views
  • 1 replies
  • 0 likes

My premium is gone

my family premium free trail is gone i dont know why pleas help me

  • Casual Listener
  • my family premium free trail is gone i dont know why pleas help me
  • Billy-J
  • Spotify Star
  • 509 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 509 Views
  • 5 replies
  • 0 likes

Solved!! Payment stuck

PlanAttempt at premium subscriptionCountryEgyptDeviceAll devicesOperating SystemAndroid 9 and Win 10 My Question or IssueI am always stuck in the Get Premium section, with unlimited loading dots like shown:Whichever card I use, on whichever device, I...

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  • Regular
  • Plan Attempt at premium subscription Country Egypt Device All devices Operating System Android 9 and Win 10   My Question or Issue I am always stuck in the Get Premium section, with un...
  • gabodaty
  • Regular
  • 1179 Views
  • 5 replies
  • 0 likes
  • 1179 Views
  • 5 replies
  • 0 likes

Solved!! 2 payments in one month

PlanPremiumDeviceIPhone 7 plus My Question or Issue I've been payed 2 times this month for my spotify account on 3.6.2020 and 17.6.2020 on my card i dont know why this is happening so could this be fixed since i dont want to pay 20.00 Euros for one a...

  • Casual Listener
  • Plan Premium Device IPhone 7 plus   My Question or Issue   I've been payed 2 times this month for my spotify account on 3.6.2020 and 17.6.2020 on my card i dont know why this is happ...
  • osornios
  • Spotify Star
  • 499 Views
  • 3 replies
  • 0 likes
  • 499 Views
  • 3 replies
  • 0 likes

Solved!! Trouble with giftcard

Hi! I'm reaching out for some help. I've got a giftcard for christmas present last year. When I try to upgrade to premium with the PIN gode from the card it just comes up a red box where it says that it doesn't work. I've tried all the solutions that...

  • Casual Listener
  • Hi! I'm reaching out for some help. I've got a giftcard for christmas present last year. When I try to upgrade to premium with the PIN gode from the card it just comes up a red box where it says that...
  • Magnusson03
  • Casual Listener
  • 562 Views
  • 6 replies
  • 0 likes
  • 562 Views
  • 6 replies
  • 0 likes

Spotify me puede devolver el dinero si el cargo se me hizo hoy dia ya que necesito ese dinero?

Hola buenas me gustaría saber si Spotify me puede devolver el dinero de mi último cargo ya que se realizó hoy día y lo necesito para otra compra.Porfavor ayuda

  • Visitor
  • Hola buenas me gustaría saber si Spotify me puede devolver el dinero de mi último cargo ya que se realizó hoy día y lo necesito para otra compra. Porfavor ayuda 😞    
  • Billy-J
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • Plan Premium Estándar
  • 286 Views
  • 1 replies
  • 0 likes

I feel bu**hurt, I can't get offer price for premium for the silliest reason.

PlanFree/PremiumCountryIndiaDevice(Macbook Pro 2017)Operating System(MacOS Catalina) My Question or IssueSo in India, there is an offer price on Spotify premium plan(prepaid)- 699 bucks for a year instead of 1189.I came across this info on my phone o...

  • Newbie
  • Plan Free/Premium Country India Device (Macbook Pro 2017) Operating System (MacOS Catalina)   My Question or Issue So in India, there is an offer price on Spotify premium plan(prepaid)...
  • Jose_M
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • Indian
    offer
    Spotify premium problem
  • 396 Views
  • 1 replies
  • 0 likes

Problem with Credit Card info update

I have Premium PlanI live in MexicoDeviceI use Cellphone, tablet and pcOperating SystemAndroid & Windows My Question or IssueWhen I update the credit card info, the bank is declining the transaction for insuficcient data (name of the holder name and ...

  • Visitor
  • I have Premium Plan I live in Mexico Device I use Cellphone, tablet and pc Operating System Android & Windows   My Question or Issue When  I update the credit card info, the ban...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
    bank
    creditCard
    information
  • 296 Views
  • 1 replies
  • 0 likes

Three month trial

PlanFree/PremiumCountry DeviceiPhone XROperating SystemiOS 13.4.1 My Question or IssueI bought premium for the account I don’t use anymore by accident, now it says I’m not eligible for the free trial anymore. I canceled it almost immediately, is ther...

  • Visitor
  • Plan Free/Premium Country   Device iPhone XR Operating System iOS 13.4.1   My Question or Issue I bought premium for the account I don’t use anymore by accident, now it says I’m n...
  • Billy-J
  • Spotify Star
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

Samsung A series offer not appear

So I've seen this a few time on here but I've recently upgraded to a Samsung A51 with the free 6months spotify premium but its not appearing as an offer under the Preimum section. Any suggestions?

  • Newbie
  • So I've seen this a few time on here but I've recently upgraded to a Samsung A51 with the free 6months spotify premium but its not appearing as an offer under the Preimum section.   Any sugges...
  • rhrahulhaldar
  • Composer
  • 172 Views
  • 1 replies
  • 1 likes
  • 172 Views
  • 1 replies
  • 1 likes

Extra charge

i have spotify premium and this month, i received a charge of 33€, instead of the 6,99€... Can u help me? thank u

  • Casual Listener
  • i have spotify premium and this month, i received a charge of 33€, instead of the 6,99€... Can u help me?  thank u
  • Jubas2
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Solved!! Error message with Giftcard

PlanPremium CountryGermany Operating System(Windows 10, android 9) My Question or IssueI recently bought a Spotify gift card to extend my Premium Subscription but when I tried to redeem it I got an error saying "Something went wrong. Try again or cal...

  • Casual Listener
  • Plan Premium   Country Germany   Operating System (Windows 10, android 9)   My Question or Issue I recently bought a Spotify gift card to extend my Premium Subscription but w...
  • Senko78
  • Casual Listener
  • 629 Views
  • 4 replies
  • 0 likes
  • 629 Views
  • 4 replies
  • 0 likes

Premium to family

My Question or IssueTried multiple times to upgrade to family, it gives changeover date then does not change.... Surely not missing anything as it gives confirmation? Any help?

  • Newbie
  •     My Question or Issue Tried multiple times to upgrade to family, it gives changeover date then does not change.... Surely not missing anything as it gives confirmation?  Any hel...
  • rhrahulhaldar
  • Composer
  • 374 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Premium
  • 374 Views
  • 3 replies
  • 1 likes

Regarding Spotify Premium for 3 months

PlanFreeCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI registered myself as a Student. I want some help regarding the three months premium option. If ...

  • Visitor
  •   Plan Free Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I regist...
  • Jose_M
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 3 months premium
    Premium
  • 202 Views
  • 1 replies
  • 0 likes

Charged for $119.88... what should I do?

I just received a Spotify charge for $119.88, but I am only due to be charged once a month for premium. I've seen other people have this problem. Any help would be appreciated, as I'd like to reverse this charge.

  • Casual Listener
  • I just received a Spotify charge for $119.88, but I am only due to be charged once a month for premium. I've seen other people have this problem. Any help would be appreciated, as I'd like to reverse...
  • Billy-J
  • Spotify Star
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes