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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7890 Views
  • 23 replies
  • 2 likes
  • 7890 Views
  • 23 replies
  • 2 likes

Superuser Contribution my subscription is not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot subscribe from Tunisia

PlanPremium (Individual)CountryTunisia My Question or IssueHi there!My premium subscription was stopped a month ago. I wanted to renew it, but I couldn't pay!The only way to pay is by credit card. I tried with two Tunisian cards, and two UK cards, bu...

  • Casual Listener
  • Plan Premium (Individual) Country Tunisia   My Question or Issue Hi there! My premium subscription was stopped a month ago. I wanted to renew it, but I couldn't pay! The only way to pay ...
  • Alex
  • Spotify Legend
  • 304 Views
  • 3 replies
  • 0 likes
  • Subscription issue to premium account in Tunisia
    Tunisia
  • 304 Views
  • 3 replies
  • 0 likes

Changing address

Moving to other country and plan has lower cost. (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMoving to other country and plan has lower cost. If update address/payment...

  • Newbie
  • Moving to other country and plan has lower cost.  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • JBayudz
  • Composer
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Hifi, Vids,... waiting, waiting, waiting... and... oh yeah,... still waiting...

Hey folks at Spotify! Have you already noticed that all other streaming services offer more features than you do for the same price? (hifi-quality, vids...). Is there single reason to stay at Spotifyl? If yes, what might it be? And yes, we all know y...

  • Visitor
  • Hey folks at Spotify! Have you already noticed that all other streaming services offer more features than you do for the same price? (hifi-quality, vids...). Is there  single reason to stay at S...
  • JBayudz
  • Composer
  • 306 Views
  • 1 replies
  • 8 likes
  • 306 Views
  • 1 replies
  • 8 likes

Superuser Contribution Abonelik ve ödeme problemleri. ACİL ACİL ACİL

Merhaba Spotify;benim sorunum abonelik ve ödeme planlarının telefon operatörleri ile (mobil ödeme) kısıtlı ve az seçenek olması. Abone olduğum telefon şirketinin (vodafone) mobil ödeme uygulaması üzerinden spotify'e üyelik yapmak istedim fakat vodafo...

  • Newbie
  • Merhaba Spotify; benim sorunum abonelik ve ödeme planlarının telefon operatörleri ile (mobil ödeme) kısıtlı ve az seçenek olması.   Abone olduğum telefon şirketinin (vodafone) mobil ödeme uyg...
  • AlejaR
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Can't add partner to Duo

Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...

  • Newbie
  • Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
  • Luan
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Account
    Duo
    Subscription
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use all of my visa cards for payment

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy M12Operating SystemAndroid 12 My Question or IssueI've created new account to get my free Samsung Premium for 3 months, and then when I want to complete the payment, it's always failed, I have to try it...

  • Visitor
  • Plan Premium Country Indonesia Device Samsung Galaxy M12 Operating System Android 12   My Question or Issue I've created new account to get my free Samsung Premium for 3 months, and th...
  • Alex
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

payment

hi i am here is user my payment is cutted from bank and my didnt upgrade help he asap

  • Visitor
  • hi i am here is user my payment is cutted from bank and my didnt upgrade help he asap
  • Luan
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Premium User - Country Change

I am a premium subscriber, with an account that originated in Ireland. I moved back to the US and want to update my payment method. Every time I try, it takes me through this stupid loop where it tells me that the country doesn't align with my CC det...

  • Visitor
  • I am a premium subscriber, with an account that originated in Ireland. I moved back to the US and want to update my payment method. Every time I try, it takes me through this stupid loop where it tel...
  • Luan
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution offline mode not available

The offline mode is not available on my spotify app. How can I prevent the app from using mobile data?

  • Visitor
  • The offline mode is not available on my spotify app. How can I prevent the app from using mobile data?
  • OscarDC
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay with my ooredoo number

PlanPremiumCountryTunisiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, i m from Tunisia, i've done a premium subscription and paid with ooredoo for a person...

  • Casual Listener
  • Plan Premium Country Tunisia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, i m ...
  • OscarDC
  • Moderator
  • 619 Views
  • 5 replies
  • 0 likes
  • 619 Views
  • 5 replies
  • 0 likes

Free month trial

I subscribed for the family premium plan and they advertised one month free , I bought 3 month plan but I did not get the free month trialPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...

  • Visitor
  • I subscribed for the family premium plan and they advertised one month free , I bought 3 month plan but I did not get the free month trial Plan Free/Premium Country   Device (iPhone 8, Sa...
  • JBayudz
  • Composer
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

payment issue

Plan : PremiumCountry : egypt My Question or IssueI received a message from the bank that the amount was withdrawnBut on the site here, there is no withdrawal

  • Newbie
  • Plan : Premium Country : egypt     My Question or Issue I received a message from the bank that the amount was withdrawn But on the site here, there is no withdrawal
  • JBayudz
  • Composer
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

They are charging me ahead of time.

I still don't have the month of having paid my monthly payment and they are already charging me, how long does the monthly payment last then?

  • Visitor
  • I still don't have the month of having paid my monthly payment and they are already charging me, how long does the monthly payment last then?
  • Bittencourt
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment page is not coming up

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or issueMy payment page does not come up when I want to pay Is there anything I should do again cause I've...

  • Visitor
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or issue My payment p...
  • MihailY
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just signed up for Premium with first 2 months free and still got billed.

My Question or Issue Just went from free to Premium and the free two month Halloween promo didn't take, so already got billed.

  • Visitor
  •       My Question or Issue Just went from free to Premium and the free two month Halloween promo didn't take, so already got billed.  
  • Elena
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution my premium isn't working

PlanPremiumCountryBelgiumDevicehuawei p90 lite (android) and windows 10Operating Systememui 12 and windows 10My Question or Issuemy premium isn't working. on my account page i see i am in a premium family plan. it worked until last night where the sh...

  • Regular
  • Plan Premium Country Belgium Device huawei p90 lite (android) and windows 10 Operating System emui 12 and windows 10 My Question or Issue my premium isn't working. on my account page i see i...
  • MihailY
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account / Plan issues

Plan PremiumFree/PremiumCountry united states Device LG Stylo 5(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System. Android 11(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue l logged in to spotfy through Facebook n purcha...

  • Newbie
  • Plan Premium Free/Premium Country united states   Device LG Stylo 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System. Android 11 (iOS 10, Android Oreo, Windows 10...
  • Dian
  • Spotify Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryBulgaria DeviceSamsungOperating SystemAndroid My Question or IssueIs there any way i could stop Spotify from automatically taking money from my card every month. I do not want to cancel my subscription, it's just that i don't want m...

  • Visitor
  • Plan Premium Country Bulgaria  Device Samsung Operating System Android  My Question or Issue Is there any way i could stop Spotify from automatically taking money from my card ever...
  • Dian
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

why is my spotify saying i am based in US when i am not

So basically I was attempting to buy premium but I had an issue when I tried it was giving me US prices and wasn't saying I could change to the country I live in, I know it isn't because it's unsupported here but it still isnt working

  • Casual Listener
  • So basically I was attempting to buy premium but I had an issue when I tried it was giving me US prices and wasn't saying I could change to the country I live in, I know it isn't because it's unsuppo...
  • Maxim
  • Spotify Star
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes