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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145640 Views

69 replies

10 likes

Premium for Family
  • 145640 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

90963 Views

89 replies

4 likes

  • 90963 Views
  • 89 replies
  • 4 likes

Solved!! I can't change my payment method because I moved to another country

I subscribed to Spotify premium in France, and I recently moved to Canada, so I'd like to use my Canadian credit card to pay my subscription. I click the "change country" button on the page where I can enter my credit card infos, and it redirect me t...

Visitor

I subscribed to Spotify premium in France, and I recently moved to Canada, so I'd like to use my Canadian credit card to pay my subscription. I click the "change country" button on the page where I c...

Maxim

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Acount

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to update my debit card info & some how activated an individual account. I switched it ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had t...

Maxim

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

country code error

I am in USA, using a credit card from USA. I am not able to upgrade to premium. I am receiving card and country different error. PlanFreeCountryusaDevices21Operating System My Question or Issue

Casual Listener

I am in USA, using a credit card from USA.  I am not able to upgrade to premium.  I am receiving card and country different error.   Plan Free Country usa Device s21 Operating ...

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought duo plan

My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...

Visitor

My wife lives in mexico but cant use spotify duo link. can i get my refund since my wife is not using the second account and stay with 1 premium account?  Plan Free/Premium Country   D...

Elena

Moderator

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade to premium didn’t work. I paid for my upgrade but still I didn’t get it. What to do?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Yordan

Moderator

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double subscription

My wife can’t find our address even though she writes everything correctly, she writes that she is trying to cheat and use someone else’s link

Visitor

  My wife can’t find our address even though she writes everything correctly, she writes that she is trying to cheat and use someone else’s link

Yordan

Moderator

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

unable to get premium, payment error

PlanPremiumCountryColombia I'm trying to get Spotify premium but when I pay, I got an error telling that an error has occurred with the payment, try again or use another payment method. I already contact my bank and they say my card is ok and can pro...

Casual Listener

Plan Premium Country Colombia   I'm trying to get Spotify premium but when I pay, I got an error telling that an error has occurred with the payment, try again or use another payment method...

lapinche

Visitor

7107 Views

11 replies

0 likes

  • 7107 Views
  • 11 replies
  • 0 likes

Superuser Contribution I canceled all my cards and am still getting charged while being on free plan

I paid for premium once and cancelled it soon after now I am on a family plan. I deleted all my cards and am still getting charged wth?PlanFree/Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wi...

Visitor

I paid for premium once and cancelled it soon after now I am on a family plan. I deleted all my cards and am still getting charged wth? Plan Free/ Country   Device (iPhone 8, Samsung Galax...

Dian

Spotify Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re subcribe problem

My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again

Visitor

My payment card expired and I lost my premium, when I renewed the data of my new card I could not subscribe again

Dian

Spotify Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Seems your spending limit was exceeded.

Why I receive this message after I tried to purchase Spotify premium.Spotify'Oops, seems your spending limit was exceeded. Please try again or use another payment method.'(I didn't use a credit card.)

Casual Listener

Why I receive this message after I tried to purchase Spotify premium. Spotify 'Oops, seems your spending limit was exceeded. Please try again or use another payment method.' ...

bonksun

Regular

3554 Views

6 replies

0 likes

  • 3554 Views
  • 6 replies
  • 0 likes

Solved!! Leaving Duo continues to next pay period?

PlanDuoCountryUnited StatesDeviceVariousOperating SystemVarious My Question or IssueI am currently on Spotify Duo, if I change my subscription to a solo subscription the day after I pay for Duo. Will my duo still have spotify premium until the next p...

Newbie

Plan Duo Country United States Device Various Operating System Various   My Question or Issue I am currently on Spotify Duo, if I change my subscription to a solo subscription the day ...

Maxim

Spotify Star

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar pagos desconocidos

Hola!Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses. Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67).No sé a qué usuario corresponden esos pagos pero necesito cancelarlos, dejar de pagar esos planes que...

Newbie

Hola! Estoy suscripto al plan Familiar Premium y pago u$d 2,73 todos los meses.   Además de ese pago me figuran otros dos pagos más (ambos de u$d 2,67). No sé a qué usuario corresponden esos...

Dian

Spotify Legend

503 Views

3 replies

0 likes

  • 503 Views
  • 3 replies
  • 0 likes

I deleted Facebook but linked Spotify account is still being charged

PlanPremium IndividualCountryEnglandDevice(Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra)Operating System(Android Snow Cone, Android Tiramisu) My Question or IssueI recently deleted my Facebook account (permanently) but I forgot that it was the ac...

Regular

  Plan Premium Individual Country England Device (Samsung Galaxy S10+, Samsung Galaxy Tab S8 Ultra) Operating System (Android Snow Cone, Android Tiramisu)   My Question or Issue ...

Maxim

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Error al pagar.

Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?

Visitor

Buenas tardes, me sale un error al pagar con mi cuenta de Ualá, ya hice todo lo que sale en la página de ayuda de spotify pero no funciona. Alguien me puede ayudar?

Billy-J

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

devolucion dinero

descontaron de mi tarjeta, el valor de la suscripción, después de haber cancelado el plan premium

Visitor

descontaron de mi tarjeta, el valor de la suscripción, después de haber cancelado el plan premium

Jose_M

Spotify Star

546 Views

3 replies

0 likes

  • 546 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

Casual Listener

  Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...

crossjd

Casual Listener

4964 Views

12 replies

0 likes

Account
Subscription
  • 4964 Views
  • 12 replies
  • 0 likes

Superuser Contribution Just paid for premium, but my account is still on the basic free plan.

I paid for the premium account, but my account is still on the basic plan. I thought it would refresh right away, how long does it normally takes?

Visitor

I paid for the premium account, but my account is still on the basic plan. I thought it would refresh right away, how long does it normally takes?

Elena

Moderator

671 Views

4 replies

0 likes

  • 671 Views
  • 4 replies
  • 0 likes

"Payment method and country don't match" error

After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment method and country don't match" error on the Spotify si...

Newbie

After cancelling my subscription for a bit, I tried to resubscribe with PayPal, as I've been paying with for the years I've had Spotify. But every time I do so on Google Chrome, I get a "payment meth...

Maxim

Spotify Star

938 Views

3 replies

0 likes

  • 938 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Individual Subscription

I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscription for Hulu. What do I do? How can I cancel my Hu...

Visitor

I have a INDIVIDUAL premium account, but I still have access to Hulu. I can’t manage anything on Hulu without going through Spotify. BUT, Spotify doesn’t have any options for me to cancel my subscrip...

Maxim

Spotify Star

418 Views

2 replies

0 likes

  • 418 Views
  • 2 replies
  • 0 likes