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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46151 Views
  • 16 replies
  • 4 likes
  • 46151 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28966 Views
  • 19 replies
  • 2 likes
  • 28966 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20316 Views
  • 6 replies
  • 1 likes
  • 20316 Views
  • 6 replies
  • 1 likes

Sky Q subscription expired

Hi, I signed up for a free trial through my TV provider but the subscription has now expired and I am no longer with Sky. I'm unable to access my account and my account number is a combination of numbers and letters. I want to sign up to premium but ...

  • Visitor
  • Hi,   I signed up for a free trial through my TV provider but the subscription has now expired and I am no longer with Sky. I'm unable to access my account and my account number is a combinati...
  • AndrewRobs01
  • Composer
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

How do I pay for Premium with a credit card after my trial expired months ago

I've tried upgrading from a free account to premium and when I try to pay for this with my credit card I get a message that I've already had a trial period. I try to change this to make a one off payment for one month and cannot find an option to pay...

  • Visitor
  • I've tried upgrading from a free account to premium and when I try to pay for this with my credit card I get a message that I've already had a trial period. I try to change this to make a one off pay...
  • Loxer
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

I'm an ARTIST why am I losing several followers a day?!?!?

I have been using SPOTIFY as a listener for years and I LOVE it...I have turned TONS of family, friends, and fellow artists on to this platform. As a professional comedian I have a confirmed SPOTIFY page;https://open.spotify.com/album/2EeUv6Gwx2x8GlC...

  • Casual Listener
  • I have been using SPOTIFY as a listener for years and I LOVE it...I have turned TONS of family, friends, and fellow artists on to this platform. As a professional comedian I have a confirmed SPOTIFY ...
  • Loxer
  • Spotify Star
  • 2577 Views
  • 3 replies
  • 0 likes
  • 2577 Views
  • 3 replies
  • 0 likes

Unable to log into account to cancel subscription

PlanPremiumCountryUS My Question or IssueI have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription, I have lost all access to the previous email account. I no longer ...

  • Visitor
  • Plan Premium Country US   My Question or Issue I have a subscription with Spotify that is under another account and am being charged for Premium service. Since the time of the subscription...
  • Loxer
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

My Premium is gone early

PlanFree/PremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueSo i recently took off my payment card for spotify premium because this is my last month and it is supposed to go until october 13th. And i got on to listen to music and ...

  • Casual Listener
  • Plan Free/Premium Country US Device PC Operating System Windows 10   My Question or Issue So i recently took off my payment  card for spotify premium because this is my last month...
  • Jose_M
  • Spotify Star
  • 695 Views
  • 3 replies
  • 0 likes
  • 695 Views
  • 3 replies
  • 0 likes

Solved!! Annual Subscription no longer available?

PlanPremiumCountryAustraliaDevice My Question or IssueI originally subscribed on the Annual plan, my plan is up for renewal again in a few days but upon checking it appears that its been changed to bill me monthly now. I tried to change the plan back...

  • Regular
  • Plan Premium Country Australia Device     My Question or Issue I originally subscribed on the Annual plan, my plan is up for renewal again in a few days but upon checking it appears...
  • Aiddy81
  • Regular
  • 4869 Views
  • 6 replies
  • 0 likes
  • Subscription payment options
  • 4869 Views
  • 6 replies
  • 0 likes

I've subscribed, but the Premium is gone

I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do thatPlanFree/PremiumCountryIndonesiaDeviceVivo Y55LOperating SystemAndroid 6.0 My Question or IssueMy Premi...

  • Visitor
  • I've subscirbed my premium since 14th September, it says i get free trial 3 months of Premium, but now the premium is cancelled and i don't do that Plan Free/Premium Country Indonesia Device Vi...
  • Loxer
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and Galaxy S10 don't work together

I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone since the S6, and Spotify will stop playing. Yes, ...

  • Visitor
  • I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone...
  • Luan
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3 months free not working

PlanFree/PremiumCountryUSADevicewindows pc and iphone 8Operating SystemiOS 10 and Windows 10 My Question or IssueI've never had premium before and keep hearing about the 3 free months ad. I click on the ad from within the spotify app on my pc and it ...

  • Casual Listener
  • Plan Free/Premium Country USA Device windows pc and iphone 8 Operating System iOS 10 and Windows 10   My Question or Issue I've never had premium before and keep hearing about the 3 fr...
  • Mario
  • Moderator
  • 11267 Views
  • 9 replies
  • 0 likes
  • 11267 Views
  • 9 replies
  • 0 likes

Spotify Family account problem !

PlanFamily until today !CountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI changed today my plan from a Premium to a Family one.I sent the invitation t...

  • Regular
  • Plan Family until today ! Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Loxer
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Still locked out of some premium content even though i am a premium member

PlanPremiumCountryCanadaDeviceI attempted on Desktop (windows) and on my Samsung Galaxy s7 edge My Question or IssueI was adding music to my playlist and on several occasions I have come across playlist of music from artists or individual songs that ...

  • Visitor
  • Plan Premium Country Canada Device I attempted on Desktop (windows) and on my Samsung Galaxy s7 edge   My Question or Issue I was adding music to my playlist and on several occasions I h...
  • Loxer
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

6 month trial, phone broke, new phone spotify won't continue subscription

PlanFree/PremiumCountryUSADevice(Samsung Galaxy S10+)Operating System(Android 9) My Question or IssueDownloaded and began 6 month Spotify trial on my Samsung S8+. Phone had to be replaced, but I had a backup made so I restored my settings to a new S1...

  • Newbie
  • Plan Free/Premium Country USA Device (Samsung Galaxy S10+) Operating System (Android 9)   My Question or Issue Downloaded and began 6 month Spotify trial on my Samsung S8+. Phone ...
  • AndrewRobs01
  • Composer
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! Keep charging me

Hello guys, I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged. Anyone have any idea what I can do?

  • Visitor
  • Hello guys,   I used to have a family plan, and I've cancelled it some time ago. When I checked my credit card history I was keep been charged.   Anyone have any idea what I can do?
  • Emilia_8
  • Spotify Star
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

Activating Hulu Page not Found

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10+/PCOperating SystemAndroid 9/Windows 10 My Question or IssueEverywhere I've looked I'm seeing that this issue was supposedly "fixed for everyone" but no matter what browser or device I use I kee...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S10+/PC Operating System Android 9/Windows 10   My Question or Issue Everywhere I've looked I'm seeing that this issue was su...
  • Billy-J
  • Spotify Star
  • 994 Views
  • 7 replies
  • 1 likes
  • Hulu
    Page Not Found
    Spotify
  • 994 Views
  • 7 replies
  • 1 likes

premium not showing

On June 26 2019 I signed up for 3 months of premium for 0.99 cents. This expires tomorrow and I want to cancel premium before I automatically get charged $9.99/month starting tomorrow (September 26 2019). I went on my account and it says that I am a ...

  • Casual Listener
  • On June 26 2019 I signed up for 3 months of premium for 0.99 cents. This expires tomorrow and I want to cancel premium before I automatically get charged $9.99/month starting tomorrow (September 26 2...
  • AndrewRobs01
  • Composer
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancelling 3 month free trial for students

PlanPremiumCountryUKDeviceiPhone 7 Operating SystemiOS 10My Question or Issuei have just signed up for the 3 months free premium for students, but I want to cancel the subscription now so that I do not get charged in 3 months time. If I cancel it now...

  • Visitor
  •   Plan Premium Country UK Device iPhone 7  Operating System iOS 10 My Question or Issue i have just signed up for the 3 months free premium for students, but I want to cancel the ...
  • Katerina
  • Spotify Legend
  • 1574 Views
  • 2 replies
  • 0 likes
  • 1574 Views
  • 2 replies
  • 0 likes

Pagamento via Boleto

Realizei o pagamento do meu Premium via boleto e até agora não recebi por e-mail a confirmação de pagamento. O valor já foi debitado de minha conta e estou com o comprovante em mãos.

  • Visitor
  • Realizei o pagamento do meu Premium via boleto e até agora não recebi por e-mail a confirmação de pagamento. O valor já foi debitado de minha conta e estou com o comprovante em mãos.   
  • Bittencourt
  • Spotify Star
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Spotify premium student extension

Hi everyone,i have my spotify premium subscription for one year now and on 29.09.2019 it will be extended for one year.Today i got an email where i have been told to press a button to extend the subscription.I logged in on the website to see my subsc...

  • Casual Listener
  • Hi everyone, i have my spotify premium subscription for one year now and on 29.09.2019 it will be extended for one year. Today i got an email where i have been told to press a button to extend the ...
  • Billy-J
  • Spotify Star
  • 469 Views
  • 3 replies
  • 0 likes
  • 469 Views
  • 3 replies
  • 0 likes

Spotify Family

PlanPremium FamilyCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI paid 169kr for my Premium family, 3 days later spotify tried to take 169 more, what is this? I am not paying that price for 3 days.

  • Casual Listener
  •   Plan Premium Family Country Norway Device Samsung Galaxy 9 Operating System Android    My Question or Issue I paid 169kr for my Premium family, 3 days later spotify tried ...
  • Billy-J
  • Spotify Star
  • 647 Views
  • 4 replies
  • 0 likes
  • 647 Views
  • 4 replies
  • 0 likes

Problem with payment with card

Hi!I had a Spotify Duo. Yesterday i get information that problem appear problem with payment. I cant do payment with card (i tried with 3 other cards from 3 other Banks). I Contact with the bank, there is no problem from their side. What should i do ...

  • Visitor
  • Hi! I had a Spotify Duo. Yesterday i get information that problem appear problem with payment. I cant do payment with card (i tried with 3 other cards from 3 other Banks). I Contact with the bank, t...
  • GeraDMR
  • Visitor
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes