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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150607 Views

69 replies

10 likes

Premium for Family
  • 150607 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

96364 Views

89 replies

4 likes

  • 96364 Views
  • 89 replies
  • 4 likes

Lost Hulu access because of Credit card change

I changed my billing to a differnt credit card and lost hulu! I want it back or i will cancel!

Casual Listener

I changed my billing to a differnt credit card and lost hulu!   I want it back or i will cancel!

waxedfish

Casual Listener

1627 Views

3 replies

2 likes

  • 1627 Views
  • 3 replies
  • 2 likes

Are the free player user's being pressure into buying Premium?

PlanFreeCountryCanadaDevice Aspire TC ATC-705-ER52Operating SystemWindows 10So after i posted for help 2 weeks ago i got the reply to uninstall spotify and delete any folder left of reset my comp and re download the app again yet the same problem is ...

Casual Listener

  Plan Free Country Canada Device  Aspire TC ATC-705-ER52 Operating System Windows 10 So after i posted for help 2 weeks ago i got the reply to uninstall spotify and delete an...

Adam1483

Casual Listener

1133 Views

3 replies

0 likes

  • 1133 Views
  • 3 replies
  • 0 likes

Solved!! What happens if I join a family subsciption with an existing premium account?

Plan: Premium -> FamilyCountry: GermanyDevice: Google Pixel 2 My Question or Issue:The title already sums it up. I joined my families subscription with my standard premium account. Do I have to do anything else or will MY premium subscription be canc...

Visitor

Plan: Premium -> Family Country: Germany Device: Google Pixel 2   My Question or Issue: The title already sums it up. I joined my families subscription with my standard premium account. ...

Emilia_8

Community Legend

1175 Views

1 replies

0 likes

premium subscription
  • 1175 Views
  • 1 replies
  • 0 likes

Solved!! Change from a carrier subscription to individual account

I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only offers me a family account, which I don't need. Ther...

Casual Listener

I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only o...

osornios

Spotify Star

3256 Views

5 replies

0 likes

Mobile
Subscription
  • 3256 Views
  • 5 replies
  • 0 likes

Solved!! Individual to Family Subscription

PlanPremiumCountryUK My Question or IssueI've had student spotify for the past 2 years, spending £4.99. I've recently finished school and will have to pay for the full price which is fine. Where has the £9.99 premium option gone? I either pay 14.99 f...

Casual Listener

Plan Premium Country UK   My Question or Issue I've had student spotify for the past 2 years, spending £4.99. I've recently finished school and will have to pay for the full price which is...

Bittencourt

Spotify Star

2510 Views

3 replies

0 likes

  • 2510 Views
  • 3 replies
  • 0 likes

Solved!! Is it possible to change from monthly to year bulk payment with discount?

Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount?How do i do that?

Casual Listener

Hi, I am premium, paying monthly wondering if i can change to buy the next full year in bulk with a discount? How do i do that?

OneByBoo

Roadie

1789 Views

1 replies

0 likes

Payment
yearly
  • 1789 Views
  • 1 replies
  • 0 likes

Payment by debit card not being accepted

PlanPremium DuoCountryIrelandDeviceiPhone 7Operating SystemiOS 13.1.2 My Question or IssueI am trying to start a duo subsription but my payment is not being accepted from my visa debit card. There is no issue with the card, I have had an account prev...

Visitor

Plan Premium Duo Country Ireland Device iPhone 7 Operating System iOS 13.1.2   My Question or Issue I am trying to start a duo subsription but my payment is not being accepted from my ...

OneByBoo

Roadie

945 Views

1 replies

0 likes

  • 945 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Mode

I'm really confused about the purpose of offline mode. Songs that are dowloaded to a playlist are available when not connected to mobile data or the internet, ie, offline. So, underwhat circumstance would offline mode be used? I really can't fathom a...

Casual Listener

I'm really confused about the purpose of offline mode.   Songs that are dowloaded to a playlist are available when not connected to mobile data or the internet, ie, offline.   So, under...

Petya

Community Legend

1083 Views

2 replies

0 likes

  • 1083 Views
  • 2 replies
  • 0 likes

Premium family Subscribtion to start imidiately

I just updated my creditcard details, and I automatically lost my Family subscription.When I'm trying to ugrade to familiy subriciption I am told it will not upgrade before the end of the month. This is much to long to wait. How can I upgrade imidiat...

Newbie

I just updated my creditcard details, and I automatically lost my Family subscription. When I'm trying to ugrade to familiy subriciption I am told it will not upgrade before the end of the month. Th...

OneByBoo

Roadie

1056 Views

1 replies

0 likes

  • 1056 Views
  • 1 replies
  • 0 likes

will i be automatically charged after the 3 months?

PlanFreeCountryBelgiumDevicesamsung A7 2018Operating System My Question or Issueso i wanted to know if spotify automatically charges me after the 3 months free trail since i don't want my money taken from me automatically.

Visitor

Plan Free Country Belgium Device samsung A7 2018 Operating System     My Question or Issue so i wanted to know if spotify automatically charges me after the 3 months free trail si...

OneByBoo

Roadie

878 Views

1 replies

0 likes

  • 878 Views
  • 1 replies
  • 0 likes

I travelled to Japan for 3 weeks and my Premium account was suspended

PlanPremium (on credit card since 2015!)CountryArgentinaDeviceiPhone X, Macbook Air 2018Operating SystemiOS 13, Mac OS MojaveMy Question or IssueI travelled to Japan and after 2 weeks i received an alert from Spotify because I was in another country....

Casual Listener

Plan Premium (on credit card since 2015!) Country Argentina Device iPhone X, Macbook Air 2018 Operating System iOS 13, Mac OS Mojave My Question or Issue I travelled to Japan and after ...

OneByBoo

Roadie

1082 Views

1 replies

0 likes

  • 1082 Views
  • 1 replies
  • 0 likes

Spotify won't open

PlanFreeCountryPortugalDevicePCOperating SystemW10 My Question or IssueSo, i installed spotify on windows 10 and it dsn't open! no task what so ever.Something to do with hosts (using spybot hosts) or DNS (1.1.1.1)?

Casual Listener

  Plan Free Country Portugal Device PC Operating System W10   My Question or Issue So, i installed spotify on windows 10 and it dsn't open! no task what so ever. Something to do...

Luan

Spotify Star

1924 Views

5 replies

0 likes

  • 1924 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing country with payement information does not work. UK to Luxembourg

I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement information to a Luxembourgish card by clicking on the "Cha...

Casual Listener

I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement inform...

raulitomoneta

Casual Listener

2582 Views

6 replies

1 likes

country
Family Plan
Luxemboug
Payement
uk
  • 2582 Views
  • 6 replies
  • 1 likes

No puedo renovar suscripción porque no acepta código de tarjeta de regalo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OneByBoo

Roadie

889 Views

1 replies

0 likes

  • 889 Views
  • 1 replies
  • 0 likes

Fiz o pagamento no boleto , e nao chegou nenhum email de confirmação no meu email

fiz o pagamento no boleto assim que fiz minha assinatura, no entanto nao recebi nenhum boleto de nada !!!gostaria de ter algum retorno o mais breve possível .esse é meu *snip* caso queiram o comprovante , posso enviar .so resolvam isso ,por favor!!

Casual Listener

fiz o pagamento no boleto assim que fiz minha assinatura, no entanto nao recebi nenhum boleto de nada !!! gostaria de ter algum retorno o mais breve possível . esse é meu *snip* caso queiram o comp...

user-removed

Not applicable

2764 Views

6 replies

0 likes

  • 2764 Views
  • 6 replies
  • 0 likes

Payment Issues (Again)

Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please?PlanPremiumCountryTurkeyDevice(iPhone 6s)Operating System(iOS 13) My Question or Issue

Casual Listener

Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please? Plan Premium Country Turkey Device (iPhone 6s) Operating System (...

Jacob

Community Legend

772 Views

1 replies

0 likes

Payment
  • 772 Views
  • 1 replies
  • 0 likes

Spotify won't accept my money...15 times :D

Ok guys, an apple music subscriber here.Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted and redirects me to some stupid page where I do not ...

Casual Listener

Ok guys, an apple music subscriber here. Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted...

Luan

Spotify Star

852 Views

3 replies

1 likes

  • 852 Views
  • 3 replies
  • 1 likes

Cant Subscribe to premium with allready used payment method

HelloWhen trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens because i have aready used this payment method on an ...

Casual Listener

Hello When trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens ...

Luan

Spotify Star

1404 Views

5 replies

0 likes

  • 1404 Views
  • 5 replies
  • 0 likes

Add family member while traveling

PlanPremimum FamilyCountryUSA/PhilippinesDeviceiPhone 10Operating SystemIOS My Question or IssueI live in the USA but I travel 3-6 months out of the year in Asia. I am in Asia right now and Spotify works fine but I want to upgrade to the family plan ...

Casual Listener

Plan Premimum Family Country USA/Philippines Device iPhone 10 Operating System IOS   My Question or Issue I live in the USA but I travel 3-6 months out of the year in Asia. I am in Asi...

Dogcow

Casual Listener

1013 Views

1 replies

0 likes

  • 1013 Views
  • 1 replies
  • 0 likes

certain tracks and albums not available for premium for family

PlanPremium for familyCountryNorwayDeviceAsus ZenfoneOperating SystemAndroid My Question or IssueI have Premium for Family subscription, however some tracks or albums seem unavailable for me, they appear to be a "Premium feature" - shown in the pictu...

Casual Listener

Plan Premium for family Country Norway Device Asus Zenfone Operating System Android   My Question or Issue I have Premium for Family subscription, however some tracks or albums seem un...

Jacob

Community Legend

854 Views

5 replies

0 likes

  • 854 Views
  • 5 replies
  • 0 likes