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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

69959 Views

31 replies

2 likes

Account
  • 69959 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

155308 Views

69 replies

10 likes

Premium for Family
  • 155308 Views
  • 69 replies
  • 10 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

silmhirsch

Casual Listener

304381 Views

168 replies

13 likes

  • 304381 Views
  • 168 replies
  • 13 likes

Spotify registered wrong account for premium

PlanPremiumCountryGermanyDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWhen i clicked the link in the sms after verifying that I am a student, i was shown the correct account (lcf2enfh6b5ge007t7rsa9pns), but after activating ...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue When i clicked the link in the sms after verifying that I am a student, i...

NotCrow

Casual Listener

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

This link Is real or fake?

PlanFreeCountryMéxico Device(Moto G4 Play)Operating System(Android) My Question or IssueOn Friday while I was on Facebook I saw this ad, I came in, but I'm doubting if this link is real or a scam, I hope someone can answer me, thank you!

Visitor

Plan Free Country México   Device (Moto G4 Play) Operating System (Android)   My Question or Issue On Friday while I was on Facebook I saw this ad, I came in, but I'm doubting if...

Billy-J

Spotify Star

3628 Views

1 replies

0 likes

  • 3628 Views
  • 1 replies
  • 0 likes

DUO INVITE LINK FIX HERE!!!

PlanDUODeviceIphone XS, Windows 10 PC, Iphone 7Operating SystemIOS latest version My Question or IssueWell Ive seen a post about duo invite link being fixed but its not, everytime I send the invite link (mail, direct, etc) it doesnt work, it just goe...

Casual Listener

Plan DUO Device Iphone XS, Windows 10 PC, Iphone 7 Operating System IOS latest version   My Question or Issue Well Ive seen a post about duo invite link being fixed but its not, everytim...

6850 Views

0 replies

1 likes

  • 6850 Views
  • 0 replies
  • 1 likes

Auto Renewal

PlanFree/PremiumCountry DeviceiPhone 6sOperating SystemiOS 13.2 My Question or IssueNew to Spotify Premium. I am using a 6 month Premium redeem code and am wondering if I can cancel the auto renew/subscription so it doesn't charge past those 6 months...

Newbie

Plan Free/Premium Country   Device iPhone 6s Operating System iOS 13.2   My Question or Issue New to Spotify Premium. I am using a 6 month Premium redeem code and am wondering if ...

OneByBoo

Roadie

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Spotify Plan Changed to Family Premium & lost My Free Hulu

I have recently discovered that my Spotify subsciption have changed to the Spotify Premum Family. I have also noticed that I have lost my free Hulu subscription because of this. It seems that some hacked to my account. I discovered new latin playlist...

Visitor

I have recently discovered that my Spotify subsciption have changed to the Spotify Premum Family. I have also noticed that I have lost my free Hulu subscription because of this. It seems that some ha...

OneByBoo

Roadie

519 Views

1 replies

1 likes

  • 519 Views
  • 1 replies
  • 1 likes

Google charged me for my free home mini

I followed the link in my email for the free google home mini. When I went to check out there was no coupon, so I figured it would be discounted on the next page. Well, turns out google just charged me $49. How can I fix this? I don’t want to spend $...

Casual Listener

I followed the link in my email for the free google home mini. When I went to check out there was no coupon, so I figured it would be discounted on the next page. Well, turns out google just charged ...

OneByBoo

Roadie

1226 Views

4 replies

1 likes

  • 1226 Views
  • 4 replies
  • 1 likes

Google Home Mini Offer

PlanPremiumCountryU.SDeviceLG G StyloOperating SystemNot sure My Question or IssueRecently I saw that there was a google home mini offer going on but when i went to redeem it just hot me with a fat "A error has occured" so I'm wondering if the pffer ...

Casual Listener

  Plan Premium Country U.S Device LG G Stylo Operating System Not sure   My Question or Issue Recently I saw that there was a google home mini offer going on but when i went to r...

wachs43

Visitor

934 Views

5 replies

0 likes

  • 934 Views
  • 5 replies
  • 0 likes

Not finding paysafe paying method

PlanPremiumCountryFinland My Question or IssueI cant find the paysafe paying method, it only shows paypal and credit card.Tried different browsers and so on

Casual Listener

  Plan Premium Country Finland       My Question or Issue I cant find the paysafe paying method, it only shows paypal and credit card. Tried different browsers and so on...

OneByBoo

Roadie

838 Views

3 replies

0 likes

  • 838 Views
  • 3 replies
  • 0 likes

College information is being used

I have never used spotify and wanted to give it a try. I am a student so I put in my name and college and it says my information is already associated with another account. This can't be true because I have never even used spotify before today. Pleas...

Newbie

I have never used spotify and wanted to give it a try. I am a student so I put in my name and college and it says my information is already associated with another account. This can't be true because...

KossB

Roadie

1035 Views

2 replies

0 likes

  • 1035 Views
  • 2 replies
  • 0 likes

Changed phone number, and my premium account is gone ! ! !

Hello community, I'm in the middle of a crisis now. I've a premium account link to my mobile number and facebook account. And few days ago, I've changed my phone number. But I can still logged into my spotify account with my facebook. How is my premi...

Newbie

Hello community,  I'm in the middle of a crisis now. I've a premium account link to my mobile number and facebook account. And few days ago, I've changed my phone number. But I can still logged...

osornios

Spotify Star

953 Views

1 replies

0 likes

  • 953 Views
  • 1 replies
  • 0 likes

Access to my premium subscription was cut off early...

I'm supposed to have a month left on my access to premium through spotify's promotion, but it's been cut off. I was told I had to contact spotify to reactivate access to my premium account... This seems to be the only place to go?

Newbie

I'm supposed to have a month left on my access to premium through spotify's promotion, but it's been cut off.  I was told I had to contact spotify to reactivate access to my premium account... ...

osornios

Spotify Star

750 Views

1 replies

0 likes

  • 750 Views
  • 1 replies
  • 0 likes

60 day free trial

Hey, I decided to try out the 60 day free trial for Spotify that it had been advertising and it said it didn’t end till February 14th, but when I went to get the free trial it only let me get the 30 day free trial.

Newbie

Hey, I decided to try out the 60 day free trial for Spotify that it had been advertising and it said it didn’t end till February 14th, but when I went to get the free trial it only let me get the 30 ...

osornios

Spotify Star

830 Views

1 replies

0 likes

  • 830 Views
  • 1 replies
  • 0 likes

How to play similar artists with Google home and spotify premium

I currently have a spotify free account hooked up to my Google home. When I say "hey Google, play Matt good" it plays a station with him and similar artists. How do I get this same functionality with spotify premium? If I upgrade, I want the ability ...

Newbie

I currently have a spotify free account hooked up to my Google home. When I say "hey Google, play Matt good" it plays a station with him and similar artists. How do I get this same functionality with...

osornios

Spotify Star

792 Views

1 replies

0 likes

  • 792 Views
  • 1 replies
  • 0 likes

My gift card code dosent work

My gift card code dosent work, with error "Something went wrong. Try again, or get help."

Visitor

My gift card code dosent work, with error "Something went wrong. Try again, or get help."

Maxim

Spotify Star

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

S10+ free offer not working

PlanFreeCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueI preordered my S10+ before launch and now I am coming around to getting the supposedly free Spotify Premium for 6 months promotion. I made an account, I see th...

Visitor

Plan Free Country US Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue I preordered my S10+ before launch and now I am coming around to getting the suppose...

dvamathevan2020

Visitor

798 Views

1 replies

1 likes

  • 798 Views
  • 1 replies
  • 1 likes

Google Home Mini

So, I recently went about redeeming the Goolge Home Mini and in a hurry forgot to change the shipping address. Because I couldn't find a way to change it through the order confirmation page, I thought I could cancel it and go about redeeming it with ...

Visitor

So, I recently went about redeeming the Goolge Home Mini and in a hurry forgot to change the shipping address. Because I couldn't find a way to change it through the order confirmation page, I though...

OneByBoo

Roadie

758 Views

1 replies

0 likes

  • 758 Views
  • 1 replies
  • 0 likes

Not eligible for free google home

I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...

Newbie

I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the f...

OneByBoo

Roadie

1141 Views

1 replies

0 likes

Free
google
Help
Home
Subscription
  • 1141 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Troubles Redeeming Google Home Mini

PlanPremiumCountryCanada DeviceiPhone, PCOperating SystemiOS, Windows 10 My Question or IssueWhen going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, after being a premium subscriber for years, I am greeted with "...

Newbie

Plan Premium Country Canada   Device iPhone, PC Operating System iOS, Windows 10   My Question or Issue When going to https://www.spotify.com/ca-en/googlehome/redeem/ t...

Guido

Spotify Legend

99503 Views

385 replies

30 likes

  • 99503 Views
  • 385 replies
  • 30 likes

Problem with STudent Premium account

PlanPremium StudentCountryUSA My Question or IssueI am suddenly being told that my Account has switched to Family Preium, although I am still verified as a student for student premium, and my Hulu and Showtime accounts are cancelled. Payment was take...

Newbie

Plan Premium Student Country USA       My Question or Issue I am suddenly being told that my Account has switched to Family Preium, although I am still verified as a student fo...

OneByBoo

Roadie

1604 Views

1 replies

0 likes

  • 1604 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] (Promo not automatically applied) Google Home Mini Checkout

Hello, I was awarded with the Google Home Mini offer through the email that was sent to me. I was told to click the link "GET IT NOW" and then to connect my Google account to my Spotify account in order to receive the offer. After that was done, it s...

Visitor

Hello,   I was awarded with the Google Home Mini offer through the email that was sent to me. I was told to click the link "GET IT NOW" and then to connect my Google account to my Spotify acco...

Sandoval75

Casual Listener

1309 Views

2 replies

1 likes

All Platforms
Other
  • 1309 Views
  • 2 replies
  • 1 likes