Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67329 Views

18 replies

94 likes

  • 67329 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132627 Views

69 replies

10 likes

Premium for Family
  • 132627 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68089 Views

89 replies

4 likes

  • 68089 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

251022 Views

154 replies

13 likes

  • 251022 Views
  • 154 replies
  • 13 likes

Cancel Spotify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

11148849849

Casual Listener

879 Views

2 replies

0 likes

Spotify Premium
Spotify Premium crash
Spotify Premium Student
  • 879 Views
  • 2 replies
  • 0 likes

Change from Premium to Free plan

PlanFree/PremiumCountryMexicoDevice(iPhone 8 Plus)My Question or IssueI just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, does it begin in Oct 13 and ends on Nov 13?Follow up:Can I redeem...

Visitor

Plan Free/Premium Country Mexico Device (iPhone 8 Plus) My Question or Issue I just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, ...

Billy-J

Spotify Star

652 Views

1 replies

0 likes

GIFT CARD RENEWAL FOR PREMIUM
Gift Cards
  • 652 Views
  • 1 replies
  • 0 likes

Spotify Student not avaibile in slovakia

Hello, so one of my frend in CZ told me there is an awesome price for students like myself and i should check it out. He showed me how to do it however when i tryed to buy it, there was no student discount in Slovakia. Can I know the reason why it is...

Newbie

Hello, so one of my frend in CZ told me there is an awesome price for students like myself and i should check it out. He showed me how to do it however when i tryed to buy it, there was no student di...

Billy-J

Spotify Star

1136 Views

1 replies

1 likes

  • 1136 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Trial

I signed up for Spotify Premium and got 3 months trial, but my account name I didn't like, if I unsubscribe now and sign up for another account with the same debit card will I still get the 3 month free trial?

Visitor

I signed up for Spotify Premium and got 3 months trial, but my account name I didn't like, if I unsubscribe now and sign up for another account with the same debit card will I still get the 3 month f...

Peter

Spotify Legend

600 Views

2 replies

0 likes

  • 600 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changed from facebook login to email login and lost all playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI reset my password so I could use my email to sign in instead of using facebook. Everything ...

Casual Listener

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...

Peter

Spotify Legend

430 Views

2 replies

0 likes

  • 430 Views
  • 2 replies
  • 0 likes

Solved

Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify family in the last week. Only way I can play songs with no...

Visitor

 Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify f...

Brunelicia

Community Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Spotify Premium gift card - wrong country?

I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, where I live. Is there a way to change the card in an...

Visitor

I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, wh...

Brunelicia

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Payment Charge Issue

Hello,having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. Plan: Premium DuoCountry: Ireland Thnaks Oliver

Visitor

Hello, having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. &n...

Brunelicia

Community Legend

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

np

np

Casual Listener

np

Billy-J

Spotify Star

531 Views

3 replies

0 likes

  • 531 Views
  • 3 replies
  • 0 likes

Can't subscribe to premium

PlanFree/PremiumCountry canada Device(iPhone 7)Operating System(iOS 10, My Question or IssueHello, I seem to be having problems subsribing to premium itself, im am currently with spotify free. Orignally, i was applying to get the student offer, i sen...

Visitor

Plan Free/Premium Country canada   Device (iPhone 7) Operating System (iOS 10,   My Question or Issue Hello, I seem to be having problems subsribing to premium itself, im am curre...

Loxer

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

HELP - Charged twice for 2 different account types on my account

PlanPremium -> StudentCountryCanada My Question or IssueI switched my account plan from premium (9.99/month) to student (4.99) and I got charged for both this month. Can I get a refund back for one of the payments???

Visitor

Plan Premium -> Student Country Canada   My Question or Issue I switched my account plan from premium (9.99/month) to student  (4.99) and I got charged for both this month. Can I g...

Billy-J

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Adverts for ITV while listening to podcasts on premium

PlanPremiumCountryUK DeviceiPhoneXOperating System(iOS 10 My Question or IssueI have premium and have always listened to podcasts. All of a sudden while listening I’ve started getting adverts advertising other podcasts and things on ITV (UK tv channe...

Casual Listener

Plan Premium Country UK   Device iPhoneX Operating System (iOS 10   My Question or Issue I have premium and have always listened to podcasts. All of a sudden while listening I’ve...

Rene01

Community Legend

388 Views

3 replies

0 likes

  • 388 Views
  • 3 replies
  • 0 likes

Can’t buy premium as after trial i am not eligible for this option. I still want to buy premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Juliejules

Casual Listener

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

Hulu With Spotify Not Working.

PremiumUS I have premium for students, and my Spotify works perfect but when I go to Hulu, it keeps trying to get me to sign up for a plan even though it’s included with Spotify for students. I have used my Hulu with Spotify before no problems. I don...

Newbie

Premium US     I have premium for students, and my Spotify works perfect but when I go to Hulu, it keeps trying to get me to sign up for a plan even though it’s included with Spotify fo...

Rene01

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Recuperar playlist que SIGUES (no las que has creado)

Buenas tardes! Tengo una cuenta premium de spotify y alguien ha conseguido descifrar mi contraseña y ha estado usando mi cuenta. Eso no es un gran problema, el caso es que esa persona me ha borrado todoas las playlist que yo seguía, y todas las carpe...

Casual Listener

Buenas tardes!   Tengo una cuenta premium de spotify y alguien ha conseguido descifrar mi contraseña y ha estado usando mi cuenta. Eso no es un gran problema, el caso es que esa persona me ha ...

Rene01

Community Legend

1408 Views

1 replies

0 likes

  • 1408 Views
  • 1 replies
  • 0 likes

Joining a Family Account after canceling Premium and it's not working

Hi, I have been trying to join my husband's family account for many months. I just recently realized we both are continuing to get charged even though it shows I am a member of his family account on his account and on my account it shows I am paying ...

Newbie

Hi,   I have been trying to join my husband's family account for many months. I just recently realized we both are continuing to get charged even though it shows I am a member of his family ac...

Rene01

Community Legend

753 Views

1 replies

0 likes

Premium
Subscription
  • 753 Views
  • 1 replies
  • 0 likes

Premium for Students

Plan PremiumCountryCanadaDeviceiPhone 7PlusOperating SystemiOS 10 My Question or IssueI used to be subscribed to the premium students in spotify UK and my discount code lasts until 2020. However, I want to switch to the premium students discount in C...

Visitor

Plan  Premium Country Canada Device iPhone 7Plus Operating System iOS 10   My Question or Issue I used to be subscribed to the premium students in spotify UK and my discount code ...

Rene01

Community Legend

553 Views

1 replies

0 likes

country
Premium
Student
  • 553 Views
  • 1 replies
  • 0 likes

spotify premiun DUO

necesito anexar a mi pareja a mi cuenta, pero no me funciona la dirección? no me la reconoce. que puedo hacer? neesito en enlace para hablar con el soporte tecnico, el me ayudo la vez anterior.

Visitor

necesito anexar a mi pareja a mi cuenta, pero no me funciona la dirección? no me la reconoce. que puedo hacer? neesito en enlace para hablar con el soporte tecnico, el me ayudo la vez anterior.

Rene01

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Cobrança indevida no cartão de credito

o spotify cobrou no meu cartão 199 reias o banco bloqueou e depois veio cobrando 49 reias sendo que o valor e 16,90 reais, por isso cancelei, e vou deixar expirar essa assinatura para refazer uma nova, gostaria de ser reembolsado deste valor de 49 re...

Visitor

o spotify cobrou no meu cartão 199 reias o banco bloqueou e depois veio cobrando 49 reias sendo que o valor e 16,90 reais, por isso cancelei, e vou deixar expirar essa assinatura para refazer uma nov...

Rene01

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Change of country and payment method

PlanPremium trialCountrySpainDeviceXiaomi Mi A2 liteOperating SystemAndroid One v9 My Question or IssueI tried to sign up for a free Premium trial. My accout is set to Spain. When entering the credit card number it said the country of my account does...

Visitor

Plan Premium trial Country Spain Device Xiaomi Mi A2 lite Operating System Android One v9   My Question or Issue I tried to sign up for a free Premium trial. My accout is set to S...

Rene01

Community Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes