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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132215 Views

69 replies

10 likes

Premium for Family
  • 132215 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66817 Views

89 replies

4 likes

  • 66817 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

249110 Views

154 replies

13 likes

  • 249110 Views
  • 154 replies
  • 13 likes

Spotify Premium gift card - wrong country?

I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, where I live. Is there a way to change the card in an...

Visitor

I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, wh...

Brunelicia

Community Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Payment Charge Issue

Hello,having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. Plan: Premium DuoCountry: Ireland Thnaks Oliver

Visitor

Hello, having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. &n...

Brunelicia

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

np

np

Casual Listener

np

Billy-J

Spotify Star

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes

Can't subscribe to premium

PlanFree/PremiumCountry canada Device(iPhone 7)Operating System(iOS 10, My Question or IssueHello, I seem to be having problems subsribing to premium itself, im am currently with spotify free. Orignally, i was applying to get the student offer, i sen...

Visitor

Plan Free/Premium Country canada   Device (iPhone 7) Operating System (iOS 10,   My Question or Issue Hello, I seem to be having problems subsribing to premium itself, im am curre...

Loxer

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

HELP - Charged twice for 2 different account types on my account

PlanPremium -> StudentCountryCanada My Question or IssueI switched my account plan from premium (9.99/month) to student (4.99) and I got charged for both this month. Can I get a refund back for one of the payments???

Visitor

Plan Premium -> Student Country Canada   My Question or Issue I switched my account plan from premium (9.99/month) to student  (4.99) and I got charged for both this month. Can I g...

Billy-J

Spotify Star

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Adverts for ITV while listening to podcasts on premium

PlanPremiumCountryUK DeviceiPhoneXOperating System(iOS 10 My Question or IssueI have premium and have always listened to podcasts. All of a sudden while listening I’ve started getting adverts advertising other podcasts and things on ITV (UK tv channe...

Casual Listener

Plan Premium Country UK   Device iPhoneX Operating System (iOS 10   My Question or Issue I have premium and have always listened to podcasts. All of a sudden while listening I’ve...

Rene01

Community Legend

384 Views

3 replies

0 likes

  • 384 Views
  • 3 replies
  • 0 likes

Can’t buy premium as after trial i am not eligible for this option. I still want to buy premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Juliejules

Casual Listener

474 Views

2 replies

0 likes

  • 474 Views
  • 2 replies
  • 0 likes

Hulu With Spotify Not Working.

PremiumUS I have premium for students, and my Spotify works perfect but when I go to Hulu, it keeps trying to get me to sign up for a plan even though it’s included with Spotify for students. I have used my Hulu with Spotify before no problems. I don...

Newbie

Premium US     I have premium for students, and my Spotify works perfect but when I go to Hulu, it keeps trying to get me to sign up for a plan even though it’s included with Spotify fo...

Rene01

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Recuperar playlist que SIGUES (no las que has creado)

Buenas tardes! Tengo una cuenta premium de spotify y alguien ha conseguido descifrar mi contraseña y ha estado usando mi cuenta. Eso no es un gran problema, el caso es que esa persona me ha borrado todoas las playlist que yo seguía, y todas las carpe...

Casual Listener

Buenas tardes!   Tengo una cuenta premium de spotify y alguien ha conseguido descifrar mi contraseña y ha estado usando mi cuenta. Eso no es un gran problema, el caso es que esa persona me ha ...

Rene01

Community Legend

1402 Views

1 replies

0 likes

  • 1402 Views
  • 1 replies
  • 0 likes

Joining a Family Account after canceling Premium and it's not working

Hi, I have been trying to join my husband's family account for many months. I just recently realized we both are continuing to get charged even though it shows I am a member of his family account on his account and on my account it shows I am paying ...

Newbie

Hi,   I have been trying to join my husband's family account for many months. I just recently realized we both are continuing to get charged even though it shows I am a member of his family ac...

Rene01

Community Legend

750 Views

1 replies

0 likes

Premium
Subscription
  • 750 Views
  • 1 replies
  • 0 likes

Premium for Students

Plan PremiumCountryCanadaDeviceiPhone 7PlusOperating SystemiOS 10 My Question or IssueI used to be subscribed to the premium students in spotify UK and my discount code lasts until 2020. However, I want to switch to the premium students discount in C...

Visitor

Plan  Premium Country Canada Device iPhone 7Plus Operating System iOS 10   My Question or Issue I used to be subscribed to the premium students in spotify UK and my discount code ...

Rene01

Community Legend

553 Views

1 replies

0 likes

country
Premium
Student
  • 553 Views
  • 1 replies
  • 0 likes

spotify premiun DUO

necesito anexar a mi pareja a mi cuenta, pero no me funciona la dirección? no me la reconoce. que puedo hacer? neesito en enlace para hablar con el soporte tecnico, el me ayudo la vez anterior.

Visitor

necesito anexar a mi pareja a mi cuenta, pero no me funciona la dirección? no me la reconoce. que puedo hacer? neesito en enlace para hablar con el soporte tecnico, el me ayudo la vez anterior.

Rene01

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Cobrança indevida no cartão de credito

o spotify cobrou no meu cartão 199 reias o banco bloqueou e depois veio cobrando 49 reias sendo que o valor e 16,90 reais, por isso cancelei, e vou deixar expirar essa assinatura para refazer uma nova, gostaria de ser reembolsado deste valor de 49 re...

Visitor

o spotify cobrou no meu cartão 199 reias o banco bloqueou e depois veio cobrando 49 reias sendo que o valor e 16,90 reais, por isso cancelei, e vou deixar expirar essa assinatura para refazer uma nov...

Rene01

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Change of country and payment method

PlanPremium trialCountrySpainDeviceXiaomi Mi A2 liteOperating SystemAndroid One v9 My Question or IssueI tried to sign up for a free Premium trial. My accout is set to Spain. When entering the credit card number it said the country of my account does...

Visitor

Plan Premium trial Country Spain Device Xiaomi Mi A2 lite Operating System Android One v9   My Question or Issue I tried to sign up for a free Premium trial. My accout is set to S...

Rene01

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Change premium from English price to Thailand price.

PlanPremium CountryThailand DeviceiPhone 7 Operating SystemiOS My Question or IssueI’ve moved to Thailand. I want to change my premium account from English price (£9.99 p/m) to Thai price; with my new Thai Visa card (129 Baht p/m). When I try do it o...

Newbie

Plan Premium   Country Thailand   Device iPhone 7   Operating System iOS   My Question or Issue I’ve moved to Thailand. I want to change my premium account from Engli...

Rene01

Community Legend

818 Views

1 replies

0 likes

  • 818 Views
  • 1 replies
  • 0 likes

No payment in september, no notification, premium got cancelled??

Plan Spotify FamilyPremiumCountry Holland My Question or Issue Ok, so I had a spotify family account, and there is a receipt for a payment on 5 september, but it wasn't paid from my account, which makes me think it might not have had enough money in ...

Visitor

Plan Spotify Family Premium Country Holland     My Question or Issue   Ok, so I had a spotify family account, and there is a receipt for a payment on 5 september, but it wasn't ...

Rene01

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Pago doble

El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal que tengo de pago, y en caso de que no llegue a pasa...

Visitor

El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal q...

Billy-J

Spotify Star

609 Views

1 replies

0 likes

Pago
pago doble
paypal
  • 609 Views
  • 1 replies
  • 0 likes

My card is removed?

Hi i had my 30 days trial and before to end i canceled it so now this day i wanted to delete my credit card but the thing is i cant see another option just get premium i cant see change or cancel so it means my credit card is removed?

Visitor

Hi i had my 30 days trial and before to end i canceled it so now this day i wanted to delete my credit card but the thing is i cant see another option just get premium i cant see change or cancel&nbs...

Billy-J

Spotify Star

438 Views

1 replies

0 likes

Account
  • 438 Views
  • 1 replies
  • 0 likes

Cannot redeem gift card

Trying to redeem gift card; it keeps failing. The card was ordered from Amazon, I've done that before with no problems, and the code was still covered up when I received it. I've tried all my recent postal codes, none of which work, and all reasonabl...

Visitor

Trying to redeem gift card; it keeps failing. The card was ordered from Amazon, I've done that before with no problems, and the code was still covered up when I received it. I've tried all my recent ...

Billy-J

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

S10 free 6 months??

Just got my s10, however I removed the pre-installed spotify app before realizing I could get 6 months for free. I re downloaded it and went to the premium checkout and it says it's going to charge me the usual. I cant see the promotion anywhere on t...

Casual Listener

Just got my s10, however I removed the pre-installed spotify app before realizing I could get 6 months for free. I re downloaded it and went to the premium checkout and it says it's going to charge m...

Loxer

Community Legend

433 Views

2 replies

0 likes

  • 433 Views
  • 2 replies
  • 0 likes