Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 127528 Views
- 87 replies
- 10 likes
- 127528 Views
- 87 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15173 Views
- 27 replies
- 3 likes
- 15173 Views
- 27 replies
- 3 likes
Subscription trouble. Please help!
PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI had signed up for spotify using an old Yahoo email account. I forgot my spotify password but can not get my Yahoo account to receive the recovery email. I h...
- Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue I had signed up for spotify using an old Yahoo email account. I forgot my spo...
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- Spotify Star
- 300 Views
- 1 replies
- 0 likes
- 300 Views
- 1 replies
- 0 likes
changed twice
PlanPremium duoCountryDenmarkDevice1 plus 5T and Samsung Galaxy S8Operating SystemAndroid for both My Question or IssueOur problem is that we have been charged twice in June.It is on the 9th of June.On Spotify's website, it says that we have only bee...
- Plan Premium duo Country Denmark Device 1 plus 5T and Samsung Galaxy S8 Operating System Android for both My Question or Issue Our problem is that we have been charged twice in June....
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- Spotify Star
- 472 Views
- 5 replies
- 0 likes
- 472 Views
- 5 replies
- 0 likes
got a refund but wheres my money
Plansamsung galaxy 7idk My Question or Issueso i got a refund but i donnot no wheee the money went to
- Plan samsung galaxy 7 idk My Question or Issue so i got a refund but i donnot no wheee the money went to
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- Spotify Star
- 671 Views
- 5 replies
- 0 likes
- 671 Views
- 5 replies
- 0 likes
Why are there incentives to join Spotify, but none to stay?
My question, or issue...Why does Spotify offer great deals to join, but never any kind of incentives or rewards to stay when you are a loyal, faithful, customer? Do they not know we have options? I have been a premium Spotify user for 5+ years. Faith...
- My question, or issue... Why does Spotify offer great deals to join, but never any kind of incentives or rewards to stay when you are a loyal, faithful, customer? Do they not know we have o...
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- Community Legend
- 625 Views
- 1 replies
- 0 likes
- 625 Views
- 1 replies
- 0 likes
Superuser Contribution Paid for Premium using UPI. Got charged, but no change in the account
PlanFree/PremiumCountryIndia My Question or IssueI paid for Premium using Google Pay UPI and the money was deducted from my bank. But there was no change in my account and remains to be in the free version.
- Plan Free/Premium Country India My Question or Issue I paid for Premium using Google Pay UPI and the money was deducted from my bank. But there was no change in my account and re...
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- Spotify Legend
- 603 Views
- 3 replies
- 0 likes
- 603 Views
- 3 replies
- 0 likes
Superuser Contribution Paid for premium but still have free
Hello, i paid 0,99€ for 3 months premium but still have free. When i want to listen some music it says me i have to get a premium account. The payment was succesfull and i tried to log out and in many times.thanks for your helpt9xuduxp713qsoybx6nbppp...
- Hello, i paid 0,99€ for 3 months premium but still have free. When i want to listen some music it says me i have to get a premium account. The payment was succesfull and i tried to log out and...
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- Spotify Legend
- 417 Views
- 2 replies
- 0 likes
- 417 Views
- 2 replies
- 0 likes
Superuser Contribution Premium
PlanPremiumCountryNorwayDeviceHuaweiOperating System(iOS 10 and Android My Question or IssueI just found out that my old old iphone still has a running payment at spotify premium, but I cant use it. I have the same email adress, account log in info, ...
- Plan Premium Country Norway Device Huawei Operating System (iOS 10 and Android My Question or Issue I just found out that my old old iphone still has a running payment at...
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- Spotify Legend
- 515 Views
- 3 replies
- 0 likes
- 515 Views
- 3 replies
- 0 likes
Superuser Contribution Double Billing
I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my monthly subscription cost. The other is coming from Sp...
- I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my mon...
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- Spotify Legend
- 2442 Views
- 7 replies
- 0 likes
- 2442 Views
- 7 replies
- 0 likes
Superuser Contribution Spotify keeps unsubscribing me from family plan
I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?
- I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?
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- Spotify Legend
- 1178 Views
- 4 replies
- 0 likes
- 1178 Views
- 4 replies
- 0 likes
Wrong payment plan
As I was updating my payment information my account switched from Premium to Family-Premium.I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial refund on that, since I feel that this was out of my con...
- As I was updating my payment information my account switched from Premium to Family-Premium. I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial ref...
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- Community Legend
- 523 Views
- 1 replies
- 0 likes
- 523 Views
- 1 replies
- 0 likes
Superuser Contribution Hulu no longer works on premium?
PlanPremiumCountryUsaDeviceLg stylo 2 My Question or IssueAfter updating payment info for spotify premium, i lost access to hulu.
- Plan Premium Country Usa Device Lg stylo 2 My Question or Issue After updating payment info for spotify premium, i lost access to hulu.
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- Spotify Legend
- 380 Views
- 1 replies
- 0 likes
- 380 Views
- 1 replies
- 0 likes
Superuser Contribution hello
Im from mexico i allready pay per family plan but i obly have access to fre spotify help please
- Im from mexico i allready pay per family plan but i obly have access to fre spotify help please
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- Spotify Legend
- 384 Views
- 1 replies
- 0 likes
- 384 Views
- 1 replies
- 0 likes
Superuser Contribution Nieuwe telefoon
Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven. Op mijn nieuwe telefoon heb ik ook de Spotify app...
- Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven...
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- Spotify Legend
- 11368 Views
- 1 replies
- 2 likes
- 11368 Views
- 1 replies
- 2 likes
Superuser Contribution Premium not working
I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium and i am not going to sign up again if i was alread...
- I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium ...
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- Spotify Legend
- 328 Views
- 1 replies
- 0 likes
- 328 Views
- 1 replies
- 0 likes
Superuser Contribution Premium to Premium Family
I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?
- I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?
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- Spotify Legend
- 313 Views
- 1 replies
- 0 likes
- 313 Views
- 1 replies
- 0 likes
unable to log in
So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be logged into the account. So basically I have no wa...
- So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be...
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- Spotify Star
- 342 Views
- 1 replies
- 0 likes
- 342 Views
- 1 replies
- 0 likes
2 payment at month
PlanDisable 1 payment from my cardCountryTurkey Device(samsung galaxy s8)Operating System(Android Oreo.) My Question or IssueSpotify does 2 payment at same card at month with diffrent payment codes how can i cancel one
- Plan Disable 1 payment from my card Country Turkey Device (samsung galaxy s8) Operating System (Android Oreo.) My Question or Issue Spotify does 2 payment at sam...
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- Spotify Star
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes
I bought a subscription and my cat scratched the code, what can I do?
Please I don't know what can I do
- Please I don't know what can I do
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- Spotify Star
- 315 Views
- 1 replies
- 0 likes
- 315 Views
- 1 replies
- 0 likes
Superuser Contribution False offer of 3 months for 0.99$ charged me 9.99$
PlanPremium OfferCountryCanadaMy Question or IssueI was charged the regular full month instead of 0.99$ for 3 months as announced. I'm sure that probably spotify put some small letters somewhere to do so, but for me, it looks like a scam. I am very d...
- Plan Premium Offer Country Canada My Question or Issue I was charged the regular full month instead of 0.99$ for 3 months as announced. I'm sure that probably spotify put some small letters some...
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- Spotify Legend
- 794 Views
- 2 replies
- 0 likes
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99offer 3 months 0
- 794 Views
- 2 replies
- 0 likes
Issue with changing country
I tried to change my country from Netherlands to Spain, however, when cancelling my Premium/Family account, I get below error message. I need this change to add my family to the account as I´ve moved back to Spain. Anyone can help out?
- I tried to change my country from Netherlands to Spain, however, when cancelling my Premium/Family account, I get below error message. I need this change to add my family to the account as I´ve moved...
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- Roadie
- 425 Views
- 5 replies
- 0 likes
- 425 Views
- 5 replies
- 0 likes