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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193018 Views

123 replies

12 likes

  • 193018 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22013 Views

28 replies

4 likes

  • 22013 Views
  • 28 replies
  • 4 likes

Superuser Contribution Payment Problem

I'm having difficulty paying my subscription thru card. It says that my card is not within my country but i'm using it for a long time now. I'm from the Philippines by the way. Thanks

Visitor

  I'm having difficulty paying my subscription thru card. It says that my card is not within my country but i'm using it for a long time now.   I'm from the Philippines by the way. &nbs...

Katerina

Spotify Legend

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

Why am I not eligable for 3month Premium for free...?

PlanPremiumCountryNorwayDeviceSamsung S8Operating SystemAndroid My Question or IssueHow come I am not eligable for 3 months of free trail of Premium?

Casual Listener

Plan Premium Country Norway Device Samsung S8 Operating System Android   My Question or Issue How come I am not eligable for 3 months of free trail of Premium?

Billy-J

Spotify Star

557 Views

3 replies

0 likes

  • 557 Views
  • 3 replies
  • 0 likes

[Desktop][Subscription] Already have Hulu subscription via iTunes

So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? Thanks

Newbie

So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes?  How does billing change and do I keep my current Hulu account?   T...

Luan

Spotify Star

820 Views

1 replies

1 likes

Desktop
Subscription
  • 820 Views
  • 1 replies
  • 1 likes

[All Platforms][Subscription] Im not able to cancel my itunes subscription

Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the student discount

Newbie

Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the stude...

Luan

Spotify Star

889 Views

1 replies

0 likes

All Platforms
Subscription
  • 889 Views
  • 1 replies
  • 0 likes

Why are promotional offers being sent to ineligible accounts? Sick of liars and thieves.

3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over a year ago) I then can't use any promotion again."...

Casual Listener

3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over...

Billy-J

Spotify Star

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

6 month free trial

PlanPremiumCountryUSADeviceGalaxy Note 10+Operating SystemAndroid My Question or IssueI have been a Premium member for a couple of years and recently purchased a new phone. One of the promo's for purchasing the phone was 6 months of free Spotify Prem...

Visitor

Plan Premium Country USA Device Galaxy Note 10+ Operating System Android   My Question or Issue I have been a Premium member for a couple of years and recently purchased a new phone.&n...

user-removed

Not applicable

1366 Views

1 replies

0 likes

  • 1366 Views
  • 1 replies
  • 0 likes

Three months premium: LIE

Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel cheated, I read the terms of use and it says that i...

Newbie

Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel ...

sKILLsEw

Casual Listener

478 Views

2 replies

2 likes

  • 478 Views
  • 2 replies
  • 2 likes

Premium trial

PlanFree/Premium trialCountyThe NetherlandsOperating SystemAndroid My Question or IssueI decided to try out the 3 month trial and i received an email i got the 3 month trial, but in my subscription status it says i have Spotify free, i also cant down...

Regular

  Plan Free/Premium trial County The Netherlands Operating System Android   My Question or Issue I decided to try out the 3 month trial and i received an email i got the 3 month tr...

JamesTatuh

Regular

902 Views

10 replies

1 likes

  • 902 Views
  • 10 replies
  • 1 likes

Üyelik Başlangıç

Plan PremiumTurkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I had a problem with my credit card and i couldn'y pay montly fee. I have paid now but renewe...

Casual Listener

Plan  Premium Turkey   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

OneByBoo

Roadie

372 Views

2 replies

0 likes

  • 372 Views
  • 2 replies
  • 0 likes

Me cobraron el mes de prueba

Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta

Newbie

Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta  

Rene01

Community Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Spotify Subscription in a State That I do not Reside

PlanWilling to change to premium and most likely willCountryUnited StatesDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI live in the state of Oregon which does not have sales tax and therefore no additional taxes to pay when I switch to Sp...

Visitor

Plan Willing to change to premium and most likely will Country United States Device iPhone 7 Operating System iOS 10   My Question or Issue I live in the state of Oregon which does not...

Rene01

Community Legend

1154 Views

1 replies

0 likes

  • 1154 Views
  • 1 replies
  • 0 likes

Being charged but dont have access to premium services

Didnt approve a premium accountI have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or download anything i have checked my email and I cannot see...

Newbie

Didnt approve a premium account I have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or downl...

Jose_M

Spotify Star

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

falha de pagamento

PlanPremiumCountry BrazilDeviceMacbook Pro, PCOperating SystemLinux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Infelizmente esse mês, não foi cobrado o valor automaticamente. Li no site que era necessário esp...

Newbie

Plan Premium Country  Brazil Device Macbook Pro, PC Operating System Linux, Mac OS  and Linux   My Question or Issue   Olá! Pago meu spotify usando o cartão nubank. Inf...

Brunelicia

Community Legend

913 Views

5 replies

0 likes

  • 913 Views
  • 5 replies
  • 0 likes

Paying Premium account with gift cards

Hi,I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I be able to get the 3 months free trial as well? Thank...

Newbie

Hi, I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I ...

Jesusvm_06

Gig Goer

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Familiar não consegue entrar entrar no plano

Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite, ela não consegue entrar... a mensagem não explica o porquê, só diz que ela não pode fazer parte...! Já reenviei...

Newbie

Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite,  ela não consegue entrar... a mensagem não explica o po...

Rene01

Community Legend

414 Views

1 replies

0 likes

Plan Familiar Premium
  • 414 Views
  • 1 replies
  • 0 likes

Linking New Spotify Premium to Existing Hulu (w/ads & no add-ons) - bad gateway

PlanPremiumCountryUSADevices/Operating Systems/Browsers (tried all of these)PC - Windows 10 in chrome regular, incognito, and in edgeMAC OS - Mojave latest in chrome regular, incognito, and in safari I tried every combination of the above and below t...

Newbie

Plan Premium Country USA Devices/Operating Systems/Browsers (tried all of these) PC - Windows 10 in chrome regular, incognito, and in edge MAC OS - Mojave latest in chrome regular, incognito, a...

Rene01

Community Legend

1916 Views

1 replies

0 likes

  • 1916 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] Issues with Google Home Mini Offer, Spotify or Google

So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take ownership of me not receiving the offer or provide a solution. W...

Newbie

So here is my issue with this whole Google Home Mini offer for premium users,   tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take owne...

Rene01

Community Legend

729 Views

1 replies

0 likes

All Platforms
Other
  • 729 Views
  • 1 replies
  • 0 likes

Did they fix the 320k to Chromecast bug yet? I want 320k from Chromecast audio!

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...

Casual Listener

Plan Premium Country USA Device Google Pixel Operating System Android   My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...

Rene01

Community Legend

635 Views

1 replies

1 likes

  • 635 Views
  • 1 replies
  • 1 likes

My account is frequently getting hacked!

Hi all, I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening music it is a dual between him and I on whom is going to liste...

Visitor

Hi all,   I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening mu...

OneByBoo

Roadie

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Samsung S10 6-months Subscription

Hi! I want to ask? I got my Samsung Galaxy S10 a months ago and I never really noticed that I can have free 6-months subscription in Premium Tab. So I knew that I can buy Spotify Premium on website because I thought it was easier so I bought it there...

Newbie

Hi!   I want to ask? I got my Samsung Galaxy S10 a months ago and I never really noticed that I can have free 6-months subscription in Premium Tab. So I knew that I can buy Spotify Premium on ...

Luan

Spotify Star

799 Views

1 replies

0 likes

  • 799 Views
  • 1 replies
  • 0 likes