Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
193018 Views
123 replies
12 likes
- 193018 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22013 Views
28 replies
4 likes
- 22013 Views
- 28 replies
- 4 likes
Superuser Contribution Payment Problem
I'm having difficulty paying my subscription thru card. It says that my card is not within my country but i'm using it for a long time now. I'm from the Philippines by the way. Thanks
I'm having difficulty paying my subscription thru card. It says that my card is not within my country but i'm using it for a long time now. I'm from the Philippines by the way. &nbs...
Spotify Legend
553 Views
3 replies
0 likes
- 553 Views
- 3 replies
- 0 likes
Why am I not eligable for 3month Premium for free...?
PlanPremiumCountryNorwayDeviceSamsung S8Operating SystemAndroid My Question or IssueHow come I am not eligable for 3 months of free trail of Premium?
Plan Premium Country Norway Device Samsung S8 Operating System Android My Question or Issue How come I am not eligable for 3 months of free trail of Premium?
Spotify Star
557 Views
3 replies
0 likes
- 557 Views
- 3 replies
- 0 likes
[Desktop][Subscription] Already have Hulu subscription via iTunes
So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? Thanks
So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? T...
Spotify Star
820 Views
1 replies
1 likes
Desktop
Subscription
- 820 Views
- 1 replies
- 1 likes
[All Platforms][Subscription] Im not able to cancel my itunes subscription
Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the student discount
Something is very wrong with either my spotify or my itunes, ive checked my itunes and no active subscriptions are on the but spotify is still charging me 13$ every month even though i have the stude...
Spotify Star
889 Views
1 replies
0 likes
All Platforms
Subscription
- 889 Views
- 1 replies
- 0 likes
Why are promotional offers being sent to ineligible accounts? Sick of liars and thieves.
3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over a year ago) I then can't use any promotion again."...
3 months free was the promotion sent to MY SPECIFICALLY LOGGED IN ACCOUNT, but it charged me instantly. Upon having to research why this happened. It then tells me, "if I used a promotion before(over...
Spotify Star
426 Views
1 replies
0 likes
- 426 Views
- 1 replies
- 0 likes
6 month free trial
PlanPremiumCountryUSADeviceGalaxy Note 10+Operating SystemAndroid My Question or IssueI have been a Premium member for a couple of years and recently purchased a new phone. One of the promo's for purchasing the phone was 6 months of free Spotify Prem...
Plan Premium Country USA Device Galaxy Note 10+ Operating System Android My Question or Issue I have been a Premium member for a couple of years and recently purchased a new phone.&n...
Not applicable
1366 Views
1 replies
0 likes
- 1366 Views
- 1 replies
- 0 likes
Three months premium: LIE
Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel cheated, I read the terms of use and it says that i...
Today, I paid 3 months of premium for 9.99, my subscription says it expires in a month and then I pay 9.99 for each month. Why? I have paid for three months ... Can someone solve the problem? I feel ...
Casual Listener
478 Views
2 replies
2 likes
- 478 Views
- 2 replies
- 2 likes
Premium trial
PlanFree/Premium trialCountyThe NetherlandsOperating SystemAndroid My Question or IssueI decided to try out the 3 month trial and i received an email i got the 3 month trial, but in my subscription status it says i have Spotify free, i also cant down...
Plan Free/Premium trial County The Netherlands Operating System Android My Question or Issue I decided to try out the 3 month trial and i received an email i got the 3 month tr...
Regular
902 Views
10 replies
1 likes
- 902 Views
- 10 replies
- 1 likes
Üyelik Başlangıç
Plan PremiumTurkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I had a problem with my credit card and i couldn'y pay montly fee. I have paid now but renewe...
Plan Premium Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Roadie
372 Views
2 replies
0 likes
- 372 Views
- 2 replies
- 0 likes
Me cobraron el mes de prueba
Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta
Inicie mi mes de prueba, recibi en mi correo un recibo por $0, pero tengo el cargo por $99 en mi cuenta
Community Legend
260 Views
1 replies
0 likes
- 260 Views
- 1 replies
- 0 likes
Spotify Subscription in a State That I do not Reside
PlanWilling to change to premium and most likely willCountryUnited StatesDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI live in the state of Oregon which does not have sales tax and therefore no additional taxes to pay when I switch to Sp...
Plan Willing to change to premium and most likely will Country United States Device iPhone 7 Operating System iOS 10 My Question or Issue I live in the state of Oregon which does not...
Community Legend
1154 Views
1 replies
0 likes
- 1154 Views
- 1 replies
- 0 likes
Being charged but dont have access to premium services
Didnt approve a premium accountI have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or download anything i have checked my email and I cannot see...
Didnt approve a premium account I have started being charged monthly (twice) and when I look on my phone at the ‘account’ section it says FREE and therefore I can’t get any premium services or downl...
Spotify Star
442 Views
1 replies
0 likes
- 442 Views
- 1 replies
- 0 likes
falha de pagamento
PlanPremiumCountry BrazilDeviceMacbook Pro, PCOperating SystemLinux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Infelizmente esse mês, não foi cobrado o valor automaticamente. Li no site que era necessário esp...
Plan Premium Country Brazil Device Macbook Pro, PC Operating System Linux, Mac OS and Linux My Question or Issue Olá! Pago meu spotify usando o cartão nubank. Inf...
Community Legend
913 Views
5 replies
0 likes
- 913 Views
- 5 replies
- 0 likes
Paying Premium account with gift cards
Hi,I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I be able to get the 3 months free trial as well? Thank...
Hi, I have a free account and I would like to get a Premium one but I dont want to give my bank details. Would it be possible to pay using gift cards? If that is possible, how does it work? Would I ...
Gig Goer
436 Views
1 replies
0 likes
- 436 Views
- 1 replies
- 0 likes
Familiar não consegue entrar entrar no plano
Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite, ela não consegue entrar... a mensagem não explica o porquê, só diz que ela não pode fazer parte...! Já reenviei...
Uma familiar, que fazia parte do meu plano, mora comigo, teve sua conta desvinculada do meu plano familiar. Ao enviar novamente o convite, ela não consegue entrar... a mensagem não explica o po...
Community Legend
414 Views
1 replies
0 likes
Plan Familiar Premium
- 414 Views
- 1 replies
- 0 likes
Linking New Spotify Premium to Existing Hulu (w/ads & no add-ons) - bad gateway
PlanPremiumCountryUSADevices/Operating Systems/Browsers (tried all of these)PC - Windows 10 in chrome regular, incognito, and in edgeMAC OS - Mojave latest in chrome regular, incognito, and in safari I tried every combination of the above and below t...
Plan Premium Country USA Devices/Operating Systems/Browsers (tried all of these) PC - Windows 10 in chrome regular, incognito, and in edge MAC OS - Mojave latest in chrome regular, incognito, a...
Community Legend
1916 Views
1 replies
0 likes
- 1916 Views
- 1 replies
- 0 likes
[All Platforms][Other] Issues with Google Home Mini Offer, Spotify or Google
So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take ownership of me not receiving the offer or provide a solution. W...
So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take owne...
Community Legend
729 Views
1 replies
0 likes
All Platforms
Other
- 729 Views
- 1 replies
- 0 likes
Did they fix the 320k to Chromecast bug yet? I want 320k from Chromecast audio!
PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid My Question or IssueI have been told and research tells me that spotify transcodes the 320k vorbis output into 256k AAC for the Chomecast, in my case, Chromecast Audio. This is unacceptab...
Plan Premium Country USA Device Google Pixel Operating System Android My Question or Issue I have been told and research tells me that spotify transcodes the 320k vorbis output into ...
Community Legend
635 Views
1 replies
1 likes
- 635 Views
- 1 replies
- 1 likes
My account is frequently getting hacked!
Hi all, I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening music it is a dual between him and I on whom is going to liste...
Hi all, I have a premium Spotify account (only one user), and it is being frequently hacked by the same user since a couple of months. Which is extremely annoying, as when I try listening mu...
Roadie
465 Views
1 replies
0 likes
- 465 Views
- 1 replies
- 0 likes
Samsung S10 6-months Subscription
Hi! I want to ask? I got my Samsung Galaxy S10 a months ago and I never really noticed that I can have free 6-months subscription in Premium Tab. So I knew that I can buy Spotify Premium on website because I thought it was easier so I bought it there...
Hi! I want to ask? I got my Samsung Galaxy S10 a months ago and I never really noticed that I can have free 6-months subscription in Premium Tab. So I knew that I can buy Spotify Premium on ...
Spotify Star
799 Views
1 replies
0 likes
- 799 Views
- 1 replies
- 0 likes