Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
hi. I didnt subscribe my premium. but it has been 2 months spotify charged in my hp bill. When i logged in my account, i dont subscribe. Can u help me how to cancel
PremiumCountry New zealandDeviceSM-J250GOperating SystemAndroid 7.1.1 My Question or Issue I had three to four days left before I had to top up my premium account which is handy because I was going to top it up in two days. But it has gone and cancel...
when did i get my money back
PlanPremiumCountry TurkeyDeviceiPhone 7 PlusOperating SystemiOS My Question or Issue I cannot pay cause of the payment probleme
PlanSummer 3 months Premium discountCountryPolandDeviceSony Xperia XOperating SystemAndroid 8.0 Oreo My Question or IssueSo I've bought 3 months of premium for 0.99 PLN (summer discount) on 03.06 and it's working great, but I may have a bit of a prob...
PlanFreeCountryTurkey DeviceiPhone 7Operating System(iOS 11.) My Question or IssueI entered all the inforation correctly but I can not buy it.My friend bought it with me. But I can not.
PlanFree trying to go back to PremiumCountry DeviceSamsung Galaxy S4Operating SystemAndroid lollipop My Question or Issue I was once a Spotify Premium member , than my credit card ran low , so i bought myself a pre-paid visa and i have used them befo...
PlanPremiumCountry PhilippinesDeviceRedmi 4xOperating SystemWindows 7 My Question or Issue Yeah, I'm trying to avail the promo of spotify of premium of 9 pesos for 3 months with Paymaya. I tried using different internet connections, browsers, devices...
PlanFreeCountry CanadaDeviceSamsungOperating SystemAndroid My Question or IssueI have been trying to upgrade to premium with the prepaid visa card i just bought with no success. The card is not expired, it has enough money in and it is activated so i...
PlanFree/PremiumCountry My Question or IssueHi, I live in the Netherlands, I bought a gift code for a yearly subscription to Premium to give to my nephew who lives in Italy. He just told me that he wasn't able to redeem the gift because of the countr...
Hello,I've had an advice about the 3 months subscription for only 9,99€ so i subscribed today but when i go to my profile i see that my subscription finish the next month...Can you help me to fix this problem please ?Thank you
I have been a Spotify US user for years now (5+). Now, that Spotify is in Israel, I'd like to change my subscription to Israel. However it seems like I can't change the payment method of my premium account to Israel. Whenever I try it either tells me...
My premium account worked yesterday, this morning when I loaded Spotify it said it has a new look and feel. When I went to play a song I got an advertisement. Looking into account does not appear that I have premium anymore. still have playlists
Hi, I signed up for the student discount plan but decided to switch to the $0.99/3 months plan. Since I'm already paying for Spotify with the latter plan, I have cancelled the student discount plan just 10 minutes after paying for it. May I have my p...
I chose the 3 month service with 50% discount and I went to pay in OXXO in cash, I would like to know how long it takes to get accredited my paid and to activate my premium accountAnother thing is to generate two payment coupons (I mean two barcodes)...
So there was an add or something like that which showed me I get 3 months for 5 euros, so I bought a premium subscribtion ~15 mins ago. Now that I check the subscribtion it tells me it will renew next month and charge 5 euros again. What happened her...
I wanted to purchase premium for my mom, but Spotify took the money and said I made this purchase like this. I did make a purchase like this on my account with the same card. Now my mom doesn't have premium and I'm out of my money! How can I get it b...
PlanFreeCountryItaly DeviceHuawei Mate 10 proOperating SystemAndroid Oreo My Question or Issue I tried to subscribe to the premium offer (0,99€) but the site keep telling me that I've already got this offer even though its not trueFirthermore I got m...
PlanFree/PremiumCountry IndiaDevice(Samsung Galaxy S7 Edge)Operating System(Android Oreo) My Question or Issue Hi Team spotify.. Can i get an access of your music app with premium feature ? I found this app best in worldwide. I love to hear worldwide...
My Question or Issue Okay, well basicly, I didnt have money on my card when I was supposed to pay my subscribtion so it didnt work and I didnt get my subscribtion, some days later I got money on my card and it immediatly took The cash from my card, I...