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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5877 Views
  • 23 replies
  • 2 likes
  • 5877 Views
  • 23 replies
  • 2 likes

Double payment each month

I just checked my card transactions, and I see that I was charged 3 times this month, with 3 different transactions prices: once 14,99, once 9,99 and once 16,49.PlanfamilyCountry canadaOperating SystemWindows 10 My Question or Issue I just checked my...

  • Newbie
  • I just checked my card transactions, and I see that I was charged 3 times this month, with 3 different transactions prices: once 14,99, once 9,99 and once 16,49. Plan family Country  canada ...
  • Brunelicia
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

spotifuggle premium taking more money than advertised...

PlanPremiumCountry Saudi ArbiaDeviceOne plus 6Operating System Android Oreo, My Question or IssueI was just bailed doube the amount of of money for my premium plan.they should take 20 SARs however they charged me 40 SAR. Giving that this was the 1st ...

  • Newbie
  • Plan Premium Country  Saudi Arbia Device One plus 6 Operating System  Android Oreo,    My Question or Issue I was just bailed doube the amount of of money for my pr...
  • Brunelicia
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Charged twice a month, but the second charge was somehow made in the future...

PlanPremium My Question or Issue Today is the 26/01/2019 and I happened to open my bank account as I tend to regularly check if there was made any unauthorized transations. I found that I was charged twice for the Spotify Premium for $11.99. The firs...

  • Casual Listener
  • Plan Premium  My Question or Issue  Today is the 26/01/2019 and I happened to open my bank account as I tend to regularly check if there was made any unauthorized transations. I found th...
  • Brunelicia
  • Community Legend
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Starbucks Spotify Premium for Starbucks Partners Giving Error

PlanFreeCountry United StatesDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue I've had this problem for a while, but when I use the Spotify Partner Portal to get my premium membership through working at Starbucks I log in, enter my...

  • Newbie
  • Plan Free Country  United States Device Samsung Galaxy S8 Operating System Android  My Question or Issue  I've had this problem for a while, but when I use the Spotify Partner...
  • Jose_M
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • starbucks partner
  • 393 Views
  • 1 replies
  • 0 likes

Cobrança indevida no cartão de crédito

PlanoPremiumPaísBrasilDispositivoMoto x4Sistema operacionalAndroid Minha pergunta ou problemaHoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$ 10,00 reais no no meu cartão de credito. Espero que esse valor seja e...

  • Newbie
  • Plano Premium País Brasil Dispositivo Moto x4 Sistema operacional Android   Minha pergunta ou problema Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança...
  • Bittencourt
  • Spotify Star
  • 295 Views
  • 2 replies
  • 1 likes
  • 295 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcast Pop Up Ads Appearing on Premium

PlanFree/PremiumCountry UKDeviceHONOR 9Operating SystemAndroid Oreo My Question or Issue I had a pop up ad for a podcast appear on my app home screen. I pay a premium subscription because I don't want to see ads, among other things. I have all Spotif...

  • Roadie
  • Plan Free/Premium Country  UK Device HONOR 9 Operating System Android Oreo   My Question or Issue  I had a pop up ad for a podcast appear on my app home screen. I pay a ...
  • Billy-J
  • Spotify Star
  • 359 Views
  • 1 replies
  • 1 likes
  • 359 Views
  • 1 replies
  • 1 likes

Cobrança indevida de 16.90

Eu fiz assinatura para o spotify premium e funcionou por alguns meses por volta de Outubro de 2018 o applicativo sozinho parou de funcionar mas nunca param de me cobrar 16.90 pelo serviço premium. Estou desde então entrando em contato com o spotify e...

  • Visitor
  • Eu fiz assinatura para o spotify premium e funcionou por alguns meses por volta de Outubro de 2018 o applicativo sozinho parou de funcionar mas nunca param de me cobrar 16.90 pelo serviço premium. Es...
  • Bittencourt
  • Spotify Star
  • 315 Views
  • 2 replies
  • 1 likes
  • 315 Views
  • 2 replies
  • 1 likes

Took the 99 cents deal but have been charged only once

I started my Premium account in December with the Christmas deal for 99 cents but I have been charged only once so far when I created the account. Enought time has passed since the supposed charging date in January but no money bas been withdrawn fro...

  • Newbie
  • I started my Premium account in December with the Christmas deal for 99 cents but I have been charged only once so far when I created the account. Enought time has passed since the supposed charging ...
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

On a family plan

PlanPremiumCountry canDevicesamsung 8Operating Systemandriod My Question or Issue Recenlty switched phones, no longer can access my family plan. All music and playlists are gone. I pay for the family plan. Other members of my plan can still access th...

  • Visitor
  • Plan Premium Country  can Device samsung 8 Operating System andriod   My Question or Issue  Recenlty switched phones, no longer can access my family plan. All music and playl...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

Plan PremiumCountry United States of AmericaDeviceMotorola Moto e5 CruiseOperating SystemAndroid 8.0 (Oreo) My Question or IssueMy concern is over the list of type of payments Spotify accepts. After typing in an absurd number of combinations, consist...

  • Newbie
  • Plan  Premium Country  United States of America Device Motorola Moto e5 Cruise Operating System Android 8.0 (Oreo)   My Question or Issue My concern is over the list of type ...
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Confusing renewal + increased annual fee?

PlanPremium CountryCanada My Question or Issue Yesterday I saw a big red banner in the app that Spotify had been unable to charge my card for the annual renewal. So I clicked through in the Spotify app, and I ended up on three options:- Family plan: ...

  • Casual Listener
  • Plan Premium   Country Canada    My Question or Issue   Yesterday I saw a big red banner in the app that Spotify had been unable to charge my card for the annual renewal.&...
  • granger49
  • Casual Listener
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

Upgrading existing Premium Account to a Family Plan

PlanPremiumCountry CanadaDeviceSamsung Galaxy 8Operating SystemOreo My Question or Issue I currently have a premium plan but i’m Looking to upgrading this to a family plan to add some members of my family. I have already prepaid for the year of my pr...

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy 8 Operating System Oreo   My Question or Issue  I currently have a premium plan but i’m Looking to upgrading this to a fami...
  • Brunelicia
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Change another People

Gentlemen, I bought a Premium 1 month (Gift Card), 8 days ago. In the meantime, I won a Premium Family subscription. I would like to spend the remainder of the 22 for my brother and register the familar code in my account. Thankful.

  • Newbie
  • Gentlemen, I bought a Premium 1 month (Gift Card), 8 days ago. In the meantime, I won a Premium Family subscription. I would like to spend the remainder of the 22 for my brother and register the fami...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Create new premium account with same music preferences/cookies

Me and my roomate have similar taste in music and used the same premium account for the house we lived in. We are in the process of moving to different states but now I want to ask if I could start my own premium account with the same preferences and...

  • Casual Listener
  • Me and my roomate have similar taste in music and used the same premium account for the house we lived in.  We are in the process of moving to different states but now I want to ask if I could s...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Had to pay twice for spotify premium to work

PlanFree/PremiumCountryEstoniaDevice(iPhone Operating System(iOS 10)My Question or IssueHello! I got a premium for 6.99€, but it didn't work. I checked the status of my subscription only to see that I still have the free version. Money's gone. So I b...

  • Newbie
  • Plan Free/Premium Country Estonia Device (iPhone 😎 Operating System (iOS 10) My Question or Issue Hello! I got a premium for 6.99€, but it didn't work. I checked the status of my subscripti...
  • Daisy
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountry U.S.DeviceMoto e5 playOperating SystemAndroid version 8.0.0 My Question or Issue I use a prepaid Walmart credit card to pay for Spotify. My purchase history for the card shows that on 1/15/19 I was charged for my subscription. Yet ...

  • Newbie
  • Plan Premium Country  U.S. Device Moto e5 play Operating System Android version 8.0.0   My Question or Issue  I use a prepaid Walmart credit card to pay for Spotify. My purch...
  • Brunelicia
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription is billed twice

I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I get the regular account to stop being charged to my cre...

  • Newbie
  • I upgraded my regular paid subscription to a family plan and now my family is on the plan however I am being charged monthly for a regular account (9.99) and a family account (14.99) . How can I...
  • Daisy
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Double charged

My Question or Issue I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducted from my account. Why was I double charged if the payment went th...

  • Newbie
  •   My Question or Issue  I recently checked my bank statement and noticed that I was charged on the 22nd of January 2019, then again today (24th January 2019). Both times money was deducte...
  • Daisy
  • Spotify Legend
  • 371 Views
  • 2 replies
  • 0 likes
  • 371 Views
  • 2 replies
  • 0 likes

Premium disappeared?

PlanPremiumCountry USDeviceIpod Operating SystemiOS 10 (or the most recent update) My Question or Issue I recieved an e-mail saying my spotify account couldn't be paid. I tried following the steps and re-entering my information but it kept taking me ...

  • Casual Listener
  •   Plan Premium Country  US Device Ipod  Operating System iOS 10 (or the most recent update)   My Question or Issue  I recieved an e-mail saying my spotify account ...
  • Brunelicia
  • Community Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes