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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
127374 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
54024 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
227293 Views
142 replies
12 likes
I’m trying to change my account info but I don’t know my email or username so it keeps charging me and I want to cancel it, how do I do that ?Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...
I’m trying to change my account info but I don’t know my email or username so it keeps charging me and I want to cancel it, how do I do that ? Free/Premium Country Device (iPhone 8, Samsu...
Spotify Star
438 Views
1 replies
0 likes
PlanFree/PremiumCountryGermanyDevice Operating System My Question or IssueHey, I recently bought a redeem code at supermarket. I tried to activate premium, but it keeps saying there was a problem. I looked it up in help and followed the advices, but ...
Plan Free/Premium Country Germany Device Operating System My Question or Issue Hey, I recently bought a redeem code at supermarket. I tried to activate premium, ...
Spotify Star
377 Views
1 replies
0 likes
I would like to know why it says I'll be charged .99 for three months and the. 9.99 a month after that but I was charged 119?? Can someone please tell me how I can get this handled? Thanks
I would like to know why it says I'll be charged .99 for three months and the. 9.99 a month after that but I was charged 119?? Can someone please tell me how I can get this handled? Thanks&n...
Spotify Star
653 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
413 Views
1 replies
0 likes
I have a student premium account and my family just got a family account. I cancelled the student account since I want to get on the family account. When I accept the invitation, I don't get asked to put in the verification code and I cannot get hook...
I have a student premium account and my family just got a family account. I cancelled the student account since I want to get on the family account. When I accept the invitation, I don't get asked to...
Spotify Star
749 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got spotify premium and all was well and I could download music and listen to it offline, b...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got s...
Composer
548 Views
2 replies
0 likes
This isn't a question. Just a notice to those looking for information like I was when I suddenly couldn't access my connected Hulu account.While traveling I lost my debit card. I canceled it, causing my Spotify payment to be rejected. I couldn't upda...
This isn't a question. Just a notice to those looking for information like I was when I suddenly couldn't access my connected Hulu account. While traveling I lost my debit card. I canceled it, c...
Spotify Star
1241 Views
1 replies
1 likes
My Question or IssueOne of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried logging out and back in. And most troubleshooting things, ...
My Question or Issue One of my friends, paid for a year subscription. The transaction went through but my friend Isn't getting a paid subscription. She's still on the free service. We've tried loggi...
Spotify Star
393 Views
1 replies
0 likes
Something changed really bad in spotify! Why cannot I listen my playlists and the albuns with no interruptions - something Completely unwanted! I’m paying to choose the music I want to listen. Whats happenning? What did you change? Let me know if you...
Something changed really bad in spotify! Why cannot I listen my playlists and the albuns with no interruptions - something Completely unwanted! I’m paying to choose the music I want to listen. Whats ...
Spotify Legend
573 Views
2 replies
0 likes
PlanFree/Premium trying to upgrade CountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)A8Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssuePayment card keeps saying error
Plan Free/Premium trying to upgrade Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) A8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android ...
Spotify Star
563 Views
1 replies
0 likes
PremiumUnited States DeviceMotorola Z2Macbook Air My Question or IssueSeveral months ago Spotify told me that my credit card expired (which it did) and that my Premium subscription would be paused until I updated my payment information. I had been us...
Premium United States Device Motorola Z2 Macbook Air My Question or Issue Several months ago Spotify told me that my credit card expired (which it did) and that my Premium subsc...
Spotify Star
2168 Views
5 replies
0 likes
PlanPremiumCountryUS DeviceMacBook Pro My Question or IssueWe never received our free google home mini from the US promotion at the end of last year. There was an issue with it, and we chatted with Spotify support, MULTIPLE TIMES, and they said they ...
Plan Premium Country US Device MacBook Pro My Question or Issue We never received our free google home mini from the US promotion at the end of last year. There was an ...
Spotify Star
966 Views
1 replies
0 likes
Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's american credit card and install Spotify on my phon...
Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's ...
Spotify Legend
2081 Views
3 replies
0 likes
PlanFree/PremiumCountryCanadaDeviceiPhone 8plusOperating SystemiOS My Question or IssueMy daughter cannot access her account because she forgot her password and account name and the email used to sign up is inaccessible as well . I need to cancel the...
Plan Free/Premium Country Canada Device iPhone 8plus Operating System iOS My Question or Issue My daughter cannot access her account because she forgot her password and...
Spotify Star
579 Views
2 replies
0 likes
After 3 years on a premium plan I’m moving on. Happily listening to my podcast when Spotify automatically logs me out. It’s been so long since I logged in I’ve forgotten my password, only problem is, Spotify was linked to my Facebook account which is...
After 3 years on a premium plan I’m moving on. Happily listening to my podcast when Spotify automatically logs me out. It’s been so long since I logged in I’ve forgotten my pass...
Spotify Legend
499 Views
3 replies
0 likes
PlanFreeCountryItalyDevicePlastation 4, Samsung S9, PCOperating SystemAndroid, Windows 10My Question or IssueIf I buy the 2 months premium offer for € 1.99 for my Playstation the advantages I get with the premium I can get them on other devices like ...
Plan Free Country Italy Device Plastation 4, Samsung S9, PC Operating System Android, Windows 10 My Question or Issue If I buy the 2 months premium offer for € 1.99 for my Playstation the ad...
Casual Listener
678 Views
2 replies
0 likes
PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 12 My Question or IssueI am not a premium member yet but do have a Spotify account with free membership and am planning to start the 7-day free trial. After that free trial has ended will...
Plan Free Country United States Device iPhone 6s Operating System iOS 12 My Question or Issue I am not a premium member yet but do have a Spotify account with free membership...
Spotify Star
395 Views
1 replies
0 likes
None of the information below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...
None of the information below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Gal...
Spotify Star
440 Views
1 replies
0 likes
I cant download any playlists even though I have bought premium, I have looked that they have charged me, and checked my plan, and ut says that i have premium to 9/26/19. So i dont understand! Thanks for help::)
I cant download any playlists even though I have bought premium, I have looked that they have charged me, and checked my plan, and ut says that i have premium to 9/26/19. So i dont understand!  ...
Spotify Star
350 Views
1 replies
0 likes
I currently have a family plan that I'm converting the a student plan. I already had hulu through my carrier and cancelled the plan so i can link it through Spotify. I'm unable to access hulu now since I can't attach it to my Spotify account. I'm ass...
I currently have a family plan that I'm converting the a student plan. I already had hulu through my carrier and cancelled the plan so i can link it through Spotify. I'm unable to access hulu now sin...
Spotify Star
790 Views
3 replies
0 likes
