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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55141 Views
  • 23 replies
  • 4 likes
  • 55141 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33671 Views
  • 19 replies
  • 2 likes
  • 33671 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Wonderboy1
  • Newbie
  • 23022 Views
  • 10 replies
  • 1 likes
  • 23022 Views
  • 10 replies
  • 1 likes

Subscriptions problems

hi. I didnt subscribe my premium. but it has been 2 months spotify charged in my hp bill. When i logged in my account, i dont subscribe. Can u help me how to cancel

  • Newbie
  • hi. I didnt subscribe my premium. but it has been 2 months spotify charged in my hp bill. When i logged in my account, i dont subscribe. Can u help me how to cancel 😩
  • Noah
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Premium canceled early?

PremiumCountry New zealandDeviceSM-J250GOperating SystemAndroid 7.1.1 My Question or Issue I had three to four days left before I had to top up my premium account which is handy because I was going to top it up in two days. But it has gone and cancel...

  • Newbie
  •   Premium Country  New zealand Device SM-J250G Operating System Android 7.1.1   My Question or Issue   I had three to four days left before I had to top up my premium ac...
  • Noah
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

I can’t buy preminium cause of the payment probleme

PlanPremiumCountry TurkeyDeviceiPhone 7 PlusOperating SystemiOS My Question or Issue I cannot pay cause of the payment probleme

  • Casual Listener
  • Plan Premium Country  Turkey Device iPhone 7 Plus Operating System iOS   My Question or Issue  I cannot pay cause of the payment probleme
  • Noah
  • Spotify Star
  • 715 Views
  • 5 replies
  • 0 likes
  • Ödeyemiyorum
  • 715 Views
  • 5 replies
  • 0 likes

Solved!! Subscription shortened while logged into the same account on the same device

PlanSummer 3 months Premium discountCountryPolandDeviceSony Xperia XOperating SystemAndroid 8.0 Oreo My Question or IssueSo I've bought 3 months of premium for 0.99 PLN (summer discount) on 03.06 and it's working great, but I may have a bit of a prob...

  • Casual Listener
  • Plan Summer 3 months Premium discount Country Poland Device Sony Xperia X Operating System Android 8.0 Oreo   My Question or Issue So I've bought 3 months of premium for 0.99 PLN (summ...
  • Noah
  • Spotify Star
  • 681 Views
  • 3 replies
  • 0 likes
  • Premium
    shortened
  • 681 Views
  • 3 replies
  • 0 likes

I cant buy premium account

PlanFreeCountryTurkey DeviceiPhone 7Operating System(iOS 11.) My Question or IssueI entered all the inforation correctly but I can not buy it.My friend bought it with me. But I can not.

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  • Visitor
  • Plan Free Country Turkey   Device iPhone 7 Operating System (iOS 11.)   My Question or Issue I entered all the inforation correctly but I can not buy it. My friend bou...
  • u9c4h-660k_rt
  • Casual Listener
  • 643 Views
  • 11 replies
  • 0 likes
  • 643 Views
  • 11 replies
  • 0 likes

Superuser Contribution You guys wont take my money

PlanFree trying to go back to PremiumCountry DeviceSamsung Galaxy S4Operating SystemAndroid lollipop My Question or Issue I was once a Spotify Premium member , than my credit card ran low , so i bought myself a pre-paid visa and i have used them befo...

  • Casual Listener
  • Plan Free trying to go back to Premium Country   Device Samsung Galaxy S4 Operating System Android lollipop   My Question or Issue   I was once a Spotify Premium member , th...
  • Donny9Games666
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't pay using paymaya

PlanPremiumCountry PhilippinesDeviceRedmi 4xOperating SystemWindows 7 My Question or Issue Yeah, I'm trying to avail the promo of spotify of premium of 9 pesos for 3 months with Paymaya. I tried using different internet connections, browsers, devices...

  • Newbie
  • Plan Premium Country  Philippines Device Redmi 4x Operating System Windows 7   My Question or Issue   Yeah, I'm trying to avail the promo of spotify of premium of 9 pesos fo...
  • Alfredo
  • Roadie
  • 6383 Views
  • 6 replies
  • 0 likes
  • 6383 Views
  • 6 replies
  • 0 likes

Cant Pay With Prepaid Visa Card

PlanFreeCountry CanadaDeviceSamsungOperating SystemAndroid My Question or IssueI have been trying to upgrade to premium with the prepaid visa card i just bought with no success. The card is not expired, it has enough money in and it is activated so i...

  • Casual Listener
  • Plan Free Country  Canada Device Samsung Operating System Android   My Question or Issue I have been trying to upgrade to premium with the prepaid visa card i just bought with no ...
  • Loxer
  • Spotify Star
  • 1322 Views
  • 1 replies
  • 0 likes
  • 1322 Views
  • 1 replies
  • 0 likes

Refund for Premium

PlanFree/PremiumCountry My Question or IssueHi, I live in the Netherlands, I bought a gift code for a yearly subscription to Premium to give to my nephew who lives in Italy. He just told me that he wasn't able to redeem the gift because of the countr...

  • Newbie
  • Plan Free/Premium Country   My Question or Issue Hi, I live in the Netherlands, I bought a gift code for a yearly subscription to Premium to give to my nephew who lives in Italy.  He ...
  • Noah
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

3 month for 10€

Hello,I've had an advice about the 3 months subscription for only 9,99€ so i subscribed today but when i go to my profile i see that my subscription finish the next month...Can you help me to fix this problem please ?Thank you

  • Casual Listener
  • Hello, I've had an advice about the 3 months subscription for only 9,99€ so i subscribed today but when i go to my profile i see that my subscription finish the next month... Can you help me to fix...
  • Mucahit21
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change country

I have been a Spotify US user for years now (5+). Now, that Spotify is in Israel, I'd like to change my subscription to Israel. However it seems like I can't change the payment method of my premium account to Israel. Whenever I try it either tells me...

  • Casual Listener
  • I have been a Spotify US user for years now (5+). Now, that Spotify is in Israel, I'd like to change my subscription to Israel. However it seems like I can't change the payment method of my prem...
  • liran
  • Casual Listener
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

Please read: Missing playlists/Premium disappeared

My premium account worked yesterday, this morning when I loaded Spotify it said it has a new look and feel. When I went to play a song I got an advertisement. Looking into account does not appear that I have premium anymore. still have playlists

  • Newbie
  • My premium account worked yesterday, this morning when I loaded Spotify it said it has a new look and feel. When I went to play a song I got an advertisement. Looking into account does not appear tha...
  • Loxer
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Payment

Hi, I signed up for the student discount plan but decided to switch to the $0.99/3 months plan. Since I'm already paying for Spotify with the latter plan, I have cancelled the student discount plan just 10 minutes after paying for it. May I have my p...

  • Casual Listener
  • Hi,   I signed up for the student discount plan but decided to switch to the $0.99/3 months plan. Since I'm already paying for Spotify with the latter plan, I have cancelled the student discou...
  • SergioDavid
  • Roadie
  • 276 Views
  • 2 replies
  • 1 likes
  • 276 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution 3 months for $ 139 paying in cash at OXXO

I chose the 3 month service with 50% discount and I went to pay in OXXO in cash, I would like to know how long it takes to get accredited my paid and to activate my premium accountAnother thing is to generate two payment coupons (I mean two barcodes)...

  • Newbie
  • I chose the 3 month service with 50% discount and I went to pay in OXXO in cash, I would like to know how long it takes to get accredited my paid and to activate my premium account Another thing is ...
  • SergioDavid
  • Roadie
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution 5 euros for 3 months?

So there was an add or something like that which showed me I get 3 months for 5 euros, so I bought a premium subscribtion ~15 mins ago. Now that I check the subscribtion it tells me it will renew next month and charge 5 euros again. What happened her...

  • Newbie
  • So there was an add or something like that which showed me I get 3 months for 5 euros, so I bought a premium subscribtion ~15 mins ago. Now that I check the subscribtion it tells me it will renew nex...
  • SergioDavid
  • Roadie
  • 1366 Views
  • 1 replies
  • 0 likes
  • 1366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

I wanted to purchase premium for my mom, but Spotify took the money and said I made this purchase like this. I did make a purchase like this on my account with the same card. Now my mom doesn't have premium and I'm out of my money! How can I get it b...

  • Casual Listener
  •   I wanted to purchase premium for my mom, but Spotify took the money and said I made this purchase like this. I did make a purchase like this on my account with the same card. Now my mom ...
  • SergioDavid
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

PlanFreeCountryItaly DeviceHuawei Mate 10 proOperating SystemAndroid Oreo My Question or Issue I tried to subscribe to the premium offer (0,99€) but the site keep telling me that I've already got this offer even though its not trueFirthermore I got m...

  • Casual Listener
  •   Plan Free Country Italy   Device Huawei Mate 10 pro Operating System Android Oreo   My Question or Issue  I tried to subscribe to the premium offer (0,99€) but ...
  • diddy48
  • Casual Listener
  • 324 Views
  • 4 replies
  • 0 likes
  • 324 Views
  • 4 replies
  • 0 likes

Solved!! Spotify access in india

PlanFree/PremiumCountry IndiaDevice(Samsung Galaxy S7 Edge)Operating System(Android Oreo) My Question or Issue Hi Team spotify.. Can i get an access of your music app with premium feature ? I found this app best in worldwide. I love to hear worldwide...

  • Newbie
  • Plan Free/Premium Country  India Device (Samsung Galaxy S7 Edge) Operating System (Android Oreo)   My Question or Issue   Hi Team spotify..    Can i get an ...
  • Loxer
  • Spotify Star
  • 4360 Views
  • 1 replies
  • 0 likes
  • 4360 Views
  • 1 replies
  • 0 likes

Will I get money back?

My Question or Issue Okay, well basicly, I didnt have money on my card when I was supposed to pay my subscribtion so it didnt work and I didnt get my subscribtion, some days later I got money on my card and it immediatly took The cash from my card, I...

  • Casual Listener
  •   My Question or Issue  Okay, well basicly, I didnt have money on my card when I was supposed to pay my subscribtion so it didnt work and I didnt get my subscribtion, some days later I go...
  • Japesnape
  • Casual Listener
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes