Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 108292 Views
- 70 replies
- 9 likes
- 108292 Views
- 70 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Casual Listener
- 13309 Views
- 26 replies
- 2 likes
- 13309 Views
- 26 replies
- 2 likes
Upgraded my Premium account to family, but i was still charged for my premium account, please refund
PlanFamilyCountry Canada My Question or Issue Upgraded to Family from Premium, still got charged for Premium as well as familyNo record of my payment in my receipts on Spotify.Payment made Feb 7th
- Plan Family Country Canada My Question or Issue Upgraded to Family from Premium, still got charged for Premium as well as family No record of my payment in my receip...
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- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Premium doensn't work anymore
PlanFree/PremiumCountry GermayDeviceiPhone XOperating SystemWindows 10 My Question or Issue Hello i have a big Problem.I have subscibed a 60days free trial and now the Trial was end. I subscibed on 22.12.18.It wasn't 60 Days. My Friend hat this Probl...
- Plan Free/Premium Country Germay Device iPhone X Operating System Windows 10 My Question or Issue Hello i have a big Problem. I have subscibed a 60days free trial and ...
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- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Superuser Contribution Paying twice
PlanPremiumCountryBrazil DeviceiPhone XSOperating SystemiOS 12.1.2 My Question or IssueFor the last 6 months (since my credit card was cloned and I had to provide another one), I've been paying for the service twice a month.My credit card bill shows ...
- Plan Premium Country Brazil Device iPhone XS Operating System iOS 12.1.2 My Question or Issue For the last 6 months (since my credit card was cloned and I had to provide anothe...
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- Casual Listener
- 465 Views
- 4 replies
- 0 likes
- 465 Views
- 4 replies
- 0 likes
Upgraded now being charged twice
My Question or Issue I usually pay for Spotify premium through O2 who just add £9.99 to my bill per month. Ive just upgraded to family a week or two ago and Spotify have taken £15 directly from my bank but also O2 have still taken £10 off me. csn I g...
- My Question or Issue I usually pay for Spotify premium through O2 who just add £9.99 to my bill per month. Ive just upgraded to family a week or two ago and Spot...
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- Community Legend
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
1 abonnement pour 2 factures
Bonjour,J'ai renouvelé mon abonnement au mois de janvier et depuis, je suis débité de 4,99 € mais aussi de 9,99 € alors que sur mon compte dans "abonnements" je n'ai que le "Spotify Etudiants". A quoi correspondent les 9,99 €? Comment faire pour ne p...
- Bonjour, J'ai renouvelé mon abonnement au mois de janvier et depuis, je suis débité de 4,99 € mais aussi de 9,99 € alors que sur mon compte dans "abonnements" je n'ai que le "Spotify Etudiants". A q...
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- Community Legend
- 429 Views
- 3 replies
- 0 likes
- 429 Views
- 3 replies
- 0 likes
Solved!! Current Annual Premium - Want Family - How
I am currently an annual Premium subscriber, my subscription doesn't end until 1/19/2020, I thought the premium included the family but I was mistaken, I need to rectify this to get the Premium for Family. Since there is no annual subscription allowe...
- I am currently an annual Premium subscriber, my subscription doesn't end until 1/19/2020, I thought the premium included the family but I was mistaken, I need to rectify this to get the Premium for F...
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- Community Legend
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes
Superuser Contribution Question
Someone can answer to me. I try to write in english... I choose spotify free for 30 days and spotify charge to me credit card. I never use this option before...Why??
- Someone can answer to me. I try to write in english... I choose spotify free for 30 days and spotify charge to me credit card. I never use this option before...Why??
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- Spotify Legend
- 242 Views
- 3 replies
- 0 likes
- 242 Views
- 3 replies
- 0 likes
J'ai choisi l'essai 30 jours et on m'a chargé sur ma carte. Quelqu'un peut m'expliquer?
Pourquoi on me charge alors que j'ai choisi l'essai 30 jours?
- Pourquoi on me charge alors que j'ai choisi l'essai 30 jours?
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- Community Legend
- 263 Views
- 3 replies
- 0 likes
- 263 Views
- 3 replies
- 0 likes
Premium fee charged from inaccessible account
PlanPremiumCountry Finland My girlfriend has two premium spotify accounts, of which she can only access one. The other account was set up using a throwaway email address which she can't use again and therefore she cant log in. She is using currently ...
- Plan Premium Country Finland My girlfriend has two premium spotify accounts, of which she can only access one. The other account was set up using a throwaway email address which she...
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- Community Legend
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Superuser Contribution I already have hulu:
I already have hulu, and spotify premium. Can i change my package to include them both if i already have hulu set up?
- I already have hulu, and spotify premium. Can i change my package to include them both if i already have hulu set up?
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- Spotify Legend
- 255 Views
- 2 replies
- 0 likes
- 255 Views
- 2 replies
- 0 likes
Spotify Premium on a Facebook Account
PlanPremiumCountryBelgiumDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueGood afternoon,recently i have removed my Facebook account that was linked alsoto a Premium account in spotify. Now obviously i do not have access to thi...
- Plan Premium Country Belgium Device Samsung Galaxy 9+ Operating System Android Oreo My Question or Issue Good afternoon, recently i have removed my Facebook account that was li...
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- Community Legend
- 263 Views
- 1 replies
- 0 likes
- 263 Views
- 1 replies
- 0 likes
Still being charged
I'm being charged still for a premium membership that I no longer have. I do not have any other accounts and I do not have premium anymore. I need the help from someone with spotify.
- I'm being charged still for a premium membership that I no longer have. I do not have any other accounts and I do not have premium anymore. I need the help from someone with spotify.
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- Spotify Star
- 351 Views
- 3 replies
- 0 likes
- 351 Views
- 3 replies
- 0 likes
spotify premium still getting ads on podcasts
PlanPremiumCountry AustraliaDevice Operating System My Question or Issue i have spotify premium, however i am still getting ads when listening to podcasts, these arent ads that the actual podcast is advertising, these are ads that spotify have insert...
- Plan Premium Country Australia Device Operating System My Question or Issue i have spotify premium, however i am still getting ads when listening to podcast...
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- Spotify Star
- 392 Views
- 3 replies
- 0 likes
- 392 Views
- 3 replies
- 0 likes
Superuser Contribution Can't pay for my Family Plan with PostePay
PlanPremium/Family PlanCountryItalyDevicePCOperating SystemWindows 10 My Question or Issue I've tried to pay for my Family Plan with my PostePay card (IoStudio, it's often considered as a prepaid card, but I've paid for premium at least 4-5 other tim...
- Plan Premium/Family Plan Country Italy Device PC Operating System Windows 10 My Question or Issue I've tried to pay for my Family Plan with my PostePay card (IoStudio, it's oft...
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- Spotify Legend
- 519 Views
- 2 replies
- 0 likes
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payingPremuim
- 519 Views
- 2 replies
- 0 likes
I have an unidentified charge
I have an unidentified charge and need it refunded. Spotify please explain. Thanks
- I have an unidentified charge and need it refunded. Spotify please explain. Thanks
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- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Solved!! I have a free UI while being premium
HelloSubscription : Family plan Device : iPhone 7+O.S : iOS 12.1.4I am part of a family plan but the player’s interface looks weird, it looks like the free UI.I switched accounts a few days ago and got this problem. I don’t think it’s due to an updat...
- Hello Subscription : Family plan Device : iPhone 7+ O.S : iOS 12.1.4 I am part of a family plan but the player’s interface looks weird, it looks like the free UI. I switched accounts a few...
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- Spotify Star
- 371 Views
- 1 replies
- 0 likes
- 371 Views
- 1 replies
- 0 likes
Superuser Contribution Miembro en el plan familiar
Hola, acabo de agregar un nuevo miembro en el plan familiar, el problema es que s equvocoe de nombre, puso el mío (administrador del plan) en vez del suyo ¿Puede haber un problema con esto?
- Hola, acabo de agregar un nuevo miembro en el plan familiar, el problema es que s equvocoe de nombre, puso el mío (administrador del plan) en vez del suyo ¿Puede haber un problema con esto?
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- Spotify Legend
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Solved!! Do I need Premium or Family for My Situation?
I want to upgrade to Spotify Premium to take advantage of the features and get rid of the ads. I want to use Spotify in 3 places: on my phone, on my laptop (at work and when traveling), and at home via my Roku TV. Can I get just one Premium account f...
- I want to upgrade to Spotify Premium to take advantage of the features and get rid of the ads. I want to use Spotify in 3 places: on my phone, on my laptop (at work and when traveling), a...
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- Community Legend
- 355 Views
- 3 replies
- 0 likes
- 355 Views
- 3 replies
- 0 likes
Premium does not work
I was logged out out of my Spotifiy Account. Couldn´t login again. Asked to send a new passwort I was logging in again with. Now I am not anymore a Premium Member. I already tried all the recomendations given in this community.
- I was logged out out of my Spotifiy Account. Couldn´t login again. Asked to send a new passwort I was logging in again with. Now I am not anymore a Premium Member. I already tried all...
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- Spotify Star
- 188 Views
- 1 replies
- 1 likes
- 188 Views
- 1 replies
- 1 likes
Trying to claim the Valentines Promo but keep failing
I'm trying to claim the valentines day promo but everytime I Get to the last screen the plan I see displayed is the 30 day free trial plan. Am I doing something wrong?
- I'm trying to claim the valentines day promo but everytime I Get to the last screen the plan I see displayed is the 30 day free trial plan. Am I doing something wrong?
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- Community Legend
- 244 Views
- 3 replies
- 0 likes
- 244 Views
- 3 replies
- 0 likes