Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6565 Views
  • 23 replies
  • 2 likes
  • 6565 Views
  • 23 replies
  • 2 likes

Superuser Contribution After setting up tryout or premium with payment I get back on the same page I started

Dear Community, I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get Premium and Try out. It's a loop. Even when I have a look o...

  • Visitor
  • Dear Community,   I tried several times to set up a Spotify premium account. After i fill out the forms and click on upgrade to Premium I get back to the page I started with, where it says get...
  • user-removed
  • Not applicable
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Payment method (Globe) disappeared - Philippines

Hi,please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared Country: Philippines I think you will lose a lot of customers if you don't bring back (including me) Thanks

  • Casual Listener
  • Hi, please bring back payment method trough Mobile (Globe/Smart) , as you can see from screenshot is disappeared   Country: Philippines   I think you will lose a lot of customers if yo...
  • Steve199027
  • Casual Listener
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Premium

Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me

  • Newbie
  • Charged my card and now I'm negative in my account. I wanted to cancel. How can spotify refund me
  • Maxim
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Trying to update Debit Card info.

I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's the option to "Update." However, when I click on e...

  • Newbie
  • I've recently changed debit cards and need to update my info. I went to the website to try and do this. It offers an options to "update your payment details." Or under my old debit card info. there's...
  • Maxim
  • Spotify Star
  • 565 Views
  • 1 replies
  • 0 likes
  • details
    Payment
    Update
  • 565 Views
  • 1 replies
  • 0 likes

Cannot update payment details as screen just refreshes.

My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the screen, I cannot change subscription or cancel as it ...

  • Casual Listener
  • My payment has failed as my bank changed my card, however I cannot change the card details. (See attached screenshot). I click "update", or "update your payment details", and it just refreshes the sc...
  • Maxim
  • Spotify Star
  • 412 Views
  • 3 replies
  • 0 likes
  • 412 Views
  • 3 replies
  • 0 likes

why there's no debit payment for the student premium??

is there any way you can change the payment method to the debit for the student premium pack?

  • Visitor
  • is there any way you can change the payment method to the debit for the student premium pack?
  • user-removed
  • Not applicable
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Charging me twice

Spotify has been charging me twice each month how do I fix it

  • Newbie
  • Spotify has been charging me twice each month how do I fix it
  • user-removed
  • Not applicable
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution ERROR IN CHANGING COUNTRY

Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English credit card. As the online guide indicates, I change ...

  • Newbie
  • Hi! I follow the guide to change the country of my profile. I'm a student in Italy and I have a student abonament but now I'm not living in Italy. I need to change my country and I have an English cr...
  • Alfredo
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu works but Spotify doesn’t (student discount)

Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium service, however, for Hulu I don’t. It all works wel...

  • Newbie
  • Hey, I’m having issues with my Spotify account in where I can log into Hulu and it’s alright. It says I’m connected with Spotify but everytime I get on Spotify, it says I need to pay for my premium s...
  • Alfredo
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution REOVE ALL DEVICE CONNECTED TO MY SPOTIFY ACCOUNT

Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i already connect my account to three device. I try to re...

  • Newbie
  • Please help. When i try to download offline music on my new device. The message always show to turn on usinh cellular, but the download using cellular already open. I think. The reason is that i alre...
  • Alfredo
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged more than once

Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time. Now my account is still free which means I didn't get the upgrade ( I alr...

  • Newbie
  • Hello! I have been trying to upgrade my free account to a student account. However, the system had problems in verifying my student status therefore I tried more than one time.  Now my account ...
  • Alfredo
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from subscription via associated tele company to private account

Hi, My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but would love to keep my subscription to Spotify Premium, so I have to ch...

  • Newbie
  • Hi,    My current subscription to Spotify Premium is linked to my contract to a tele company in the Netherlands. I am going to cancel my contract with them from the 1st of April, but woul...
  • Alfredo
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country payment issues

Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you. I moved to another country and I don't have my credit card from my old country anymore. Spotify asks me to update my payment informat...

  • Newbie
  • Guess I have to write this here as your customer service is non-existant and I have no idea how else to contact you.   I moved to another country and I don't have my credit card from my old co...
  • Alfredo
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

How to use PayPal as payment method without a credit card

Hi everyone, I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to make a payment. The issue is, I don't have a credit card. Is it stil...

  • Casual Listener
  • Hi everyone,    I have always used my PayPal, that is connected to a bank account, to pay for my Spotify subscription and all of the sudden, I have to give a credit card information to ma...
  • emmanuel05
  • Regular
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Problema al pagar con PayPal

Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar y me manda al menu de PayPal para concretar el pago le doy a don...

  • Newbie
  • Que tal. Al seleccionar PayPal como metodo de pago, me manda al menu de "Haz clic en el botón de abajo para iniciar sesión y pagar con tu cuenta de PayPal." le doy al boton de continuar  y me ma...
  • Kaixer
  • Newbie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Re: Cannot update payment details as screen just refreshes.

I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’s just refreshes/loops back to the same screen. I m...

  • Newbie
  • I’m having the same problem. It’s premium (not “unlimited” like the rep said lol). It’s simply just trying to update the payment option after clicking ‘subscription’ like the directions say,, but it’...
  • frosty1977
  • Casual Listener
  • 190 Views
  • 1 replies
  • 1 likes
  • 190 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium para Universitarios

Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo.Ayuda! Gracias de antemano.

  • Newbie
  • Buenos dias, acabe de activar el plan Premiun para Universitarios, se realizo el descuento pertinente de la tarjeta, pero no se activo, ni tampoco me llego un correo para confirmacion o algo. Ayuda!...
  • MaríaCamila
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vale premium 7 dias que ocurre despues

Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso de que cobren luego?

  • Newbie
  • Buenas, acepte son querer la version de vale premium por 7 dias , pero no me da la opcion de cancelarlo.no puae tarjeta de credito pero dudo que me lo puedan cobrar al movil . Como se cancela encaso ...
  • MaríaCamila
  • Roadie
  • 1385 Views
  • 1 replies
  • 1 likes
  • 1385 Views
  • 1 replies
  • 1 likes

Superuser Contribution Como cambio las cuotas de pago?

Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!

  • Newbie
  • Hola en la actualidad spoty me esta difiriendo el pago a 24 cuotas. Como lo cambio a 1 cuota? Gracias!
  • MaríaCamila
  • Roadie
  • 3344 Views
  • 1 replies
  • 1 likes
  • 3344 Views
  • 1 replies
  • 1 likes

I want money back.

U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof.

  • Casual Listener
  • U are take my money and i didn't get any premium.As soon as possible fix this please. Here is the proof.   <removed sensitive info>
  • Luke
  • Spotify Star
  • 286 Views
  • 3 replies
  • 1 likes
  • Premium
  • 286 Views
  • 3 replies
  • 1 likes