Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75214 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140257 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80608 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270007 Views
159 replies
13 likes
Ao realizar o pagamento do boleto em caixa eletrônico, no lugar de colocar "16,90", digitei "16,30" sem perceber e tal valor já foi debitado da minha conta desde ontem. Como faço para completar o valor do plano? Mandei email para o Spotify, mas ainda...
Ao realizar o pagamento do boleto em caixa eletrônico, no lugar de colocar "16,90", digitei "16,30" sem perceber e tal valor já foi debitado da minha conta desde ontem. Como faço para completar ...
Spotify Star
218 Views
1 replies
0 likes
Eu fiz um plano premium de três meses ao final dos tres meses, voltou pra versão gratuita mas continuou descontando R$16,90, me senti lezado e quero como faço pra receber o reembolso desse valor e cancelar essa assinatura já que no meu app estou como...
Eu fiz um plano premium de três meses ao final dos tres meses, voltou pra versão gratuita mas continuou descontando R$16,90, me senti lezado e quero como faço pra receber o reembolso desse valor e ca...
Not applicable
182 Views
1 replies
0 likes
I am a premium user but only able to listen to one song simultaneously. Prior to this I have been able to listen on multiple devices. can anyone help with this? Am using iPhone / amazon dots / iPad / sky as the different accounts
I am a premium user but only able to listen to one song simultaneously. Prior to this I have been able to listen on multiple devices. can anyone help with this? Am using iPhone / amazon dots...
Spotify Star
245 Views
1 replies
0 likes
So can anybody help what i should do because i put my spotify premium trial to wrong account and now i canceled it and i can't register it again to my account wich haves play lists on it.So i signed in to my account wich wasn't linked to facebook acc...
So can anybody help what i should do because i put my spotify premium trial to wrong account and now i canceled it and i can't register it again to my account wich haves play lists on it. So i signe...
Roadie
291 Views
1 replies
0 likes
I realy need some help ... I got an spitify account and hat an abo on it but now it say i have no abi but paypal charging me 10€ still a month how does it work??? This is the number on my bank what account is getting paid: [mod edit - bank info]
I realy need some help ... I got an spitify account and hat an abo on it but now it say i have no abi but paypal charging me 10€ still a month how does it work??? This is the number on my b...
Roadie
317 Views
1 replies
0 likes
Is this real? Can I not use my Fido 6 month subscription on an account that has already paid for premium in the past? I've cancelled my subscription and I'm currently on Spotify free, but I still can't redeem this option. Seems stupid to me, since us...
Is this real? Can I not use my Fido 6 month subscription on an account that has already paid for premium in the past? I've cancelled my subscription and I'm currently on Spotify free, but I still can...
Roadie
813 Views
1 replies
0 likes
Somebody used my paypal and bank account to charge two payments of spotify while i was away at a meditation retreat, those charges create overdraft fees on my bank account and now i have to pay two 35 dollar overdraft fee charges plus two 10 dollar s...
Somebody used my paypal and bank account to charge two payments of spotify while i was away at a meditation retreat, those charges create overdraft fees on my bank account and now i have to pay two 3...
Roadie
1345 Views
3 replies
0 likes
Hi, Missed a payment for my premium subscription but I have now updated it and I received a confirmation receipt from Apple (not Spotify) a few days ago. I want to know why I’m still on Free mode. I have followed the steps (logging in/out, uninstall/...
Hi, Missed a payment for my premium subscription but I have now updated it and I received a confirmation receipt from Apple (not Spotify) a few days ago. I want to know why I’m still ...
Casual Listener
321 Views
2 replies
0 likes
on the day for payment, i havent got any money on my account. and now i have money but i cant pay iam having a massage that keep saying my payment method is failed. but i use same credit card for payment for a year.. how can i pay?
on the day for payment, i havent got any money on my account. and now i have money but i cant pay iam having a massage that keep saying my payment method is failed. but i use same credit card fo...
Community Legend
489 Views
3 replies
0 likes
I bought a student membership only to find out soon afterwards that my school wasn't accepted. My card was still charged and I don't know the email that was used because I got a new phone and the field cleared when I went back to look. Will this fee ...
I bought a student membership only to find out soon afterwards that my school wasn't accepted. My card was still charged and I don't know the email that was used because I got a new phone and the fie...
Spotify Star
268 Views
1 replies
0 likes
I had normal spotify then qent on to the free premuim but went over the date and didt pay so spotify deleted my account now I want to pay the money so I can get my spotify back but wont let me please somwone help
I had normal spotify then qent on to the free premuim but went over the date and didt pay so spotify deleted my account now I want to pay the money so I can get my spotify back but wont let me please...
Spotify Star
252 Views
1 replies
0 likes
Hi I'm a french student, I'd like to subscribe to the student offer but spotify doesn't accept my adress (postal code)... Maybe I'm not logged in the right country (I'm in france) ? Can't find anything about locating. Please help me haha
Hi I'm a french student, I'd like to subscribe to the student offer but spotify doesn't accept my adress (postal code)... Maybe I'm not logged in the right country (I'm in france) ? Can't find anythi...
Spotify Star
231 Views
1 replies
0 likes
I am registered with Spotify via third-party through my cell phone provider. It worked all day yesterday I downloaded all my music but when I woke up this morning it wasn’t working still logged in and saying I was on a free subscription. I contacted ...
I am registered with Spotify via third-party through my cell phone provider. It worked all day yesterday I downloaded all my music but when I woke up this morning it wasn’t working still logged...
Roadie
282 Views
1 replies
0 likes
I was trying to pay my bill not not nowhening that everytime I tryed to put my payment threw I was being charged how and when do I try and get my money back
I was trying to pay my bill not not nowhening that everytime I tryed to put my payment threw I was being charged how and when do I try and get my money back
Roadie
314 Views
1 replies
0 likes
Saya melakukan pembayaran spotify premium melaluin pulsa kartu XL, pulsa saya sudah berhasil tertarim tetapi akun saya belum juga premium, bagaimana cara mengatasinya?
Saya melakukan pembayaran spotify premium melaluin pulsa kartu XL, pulsa saya sudah berhasil tertarim tetapi akun saya belum juga premium, bagaimana cara mengatasinya?
Roadie
499 Views
1 replies
1 likes
Hola! Quiero dar de baja mi cuenta familiar premium pero dice que no soy la propietaria cuando en realidad lo soy.Necesito ayuda ya!
Hola! Quiero dar de baja mi cuenta familiar premium pero dice que no soy la propietaria cuando en realidad lo soy. Necesito ayuda ya!
Roadie
350 Views
1 replies
0 likes
Me cobraron 2 cuentas y una estoy usando la otra no...pence que si la dejaba de usar no me la ivan a cobrae...¿como le doy de baja a la qie esta inactiva?porque cambie de telefono y quedo en ese telefono(ya formateado) la cuenta
Me cobraron 2 cuentas y una estoy usando la otra no...pence que si la dejaba de usar no me la ivan a cobrae...¿como le doy de baja a la qie esta inactiva?porque cambie de telefono y quedo en ese tele...
Roadie
260 Views
1 replies
0 likes
Im done with Itunes, i've struggled for years to deal with its terrible program and today I decided enough is enough, im willing to pay the 5$ a month to free myself from Apple's cage. I had to go through a verification process where I uploaded proof...
Im done with Itunes, i've struggled for years to deal with its terrible program and today I decided enough is enough, im willing to pay the 5$ a month to free myself from Apple's cage. ...
Roadie
345 Views
1 replies
0 likes
Estou tendo problemas para pagar meu Spotify...toda a vez q tento mudar para boleto parece essa campo vermelho
Estou tendo problemas para pagar meu Spotify...toda a vez q tento mudar para boleto parece essa campo vermelho
Roadie
340 Views
1 replies
0 likes
Charged on the 5/8/2018 - my spotify account says Your Premium plan will end on 5/13/18 and you will no longer have offline, ad-free music. Resubscribe to keep the tunes flowing. so I get 5 days for my "PREMIUM SERVICE" Ridiculous !!! Please explain ...
Charged on the 5/8/2018 - my spotify account says Your Premium plan will end on 5/13/18 and you will no longer have offline, ad-free music. Resubscribe to keep the tunes flow...
Roadie
385 Views
1 replies
0 likes
