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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

68673 Views

18 replies

94 likes

  • 68673 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133387 Views

69 replies

10 likes

Premium for Family
  • 133387 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70075 Views

89 replies

4 likes

  • 70075 Views
  • 89 replies
  • 4 likes

Cant subscribe

Hi can anyone tell me how van I subscribe to premium?I have an iPhone 6 and I have space (mb) and my IOS is 11 something.If anyone can help my i’ll be very gratefulthanks in advance

Newbie

Hi can anyone tell me how van I subscribe to premium? I have an iPhone 6 and I have space (mb) and my IOS is 11 something. If anyone can help my i’ll be very grateful thanks in advance

jsannn

Community Legend

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

I was charged twice for the premium account, and I haven’t been able to access to it.

I need a refund and to use my account, how can I do it? I have sent complaints but I don’t see my problem solved.

Newbie

I need a refund and to use my account, how can I do it? I have sent complaints but I don’t see my problem solved.

Luke

Community Legend

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Billed on 2 different credit cards

Apparently when I upgraded from premium to premium family it didn’t update all the accounts info. I got billed 14.99 on one cc at the end of april and just today i got billed 9.99 on another cc. I do not know which account is linked to the first cc. ...

Newbie

Apparently when I upgraded from premium to premium family it didn’t update all the accounts info. I got billed 14.99 on one cc at  the end of april and just today i got billed 9.99 on another cc...

Luke

Community Legend

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Student Account

Hi, I purchased Spotify premium student but realise I’m not eligible for it in Ireland. How can I get a refund?

Newbie

Hi, I purchased Spotify premium student but realise I’m not eligible for it in Ireland. How can I get a refund? 

Maxim

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Only 1 month premium.

So last month ago on friday the 13th I bought spotify premium with paysafecard. Im a million percent sure Id get the first month free and then pay for the second month. But now after 1 month I lost my premium. I feel robbed, like if im right I alread...

Newbie

So last month ago on friday the 13th I bought spotify premium with paysafecard. Im a million percent sure Id get the first month free and then pay for the second month. But now after 1 month I lost m...

Maxim

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Assinatura de casal

Olá, gostaria de saber se é possivel assinar apenas entre duas pessoas o aplicativo, sem precisar ser o familia.

Newbie

Olá, gostaria de saber se é possivel assinar apenas entre duas pessoas o aplicativo, sem precisar ser o familia.

Bittencourt

Spotify Star

770 Views

1 replies

0 likes

  • 770 Views
  • 1 replies
  • 0 likes

Unable to update my country

Hi,I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the country, but to update another payment method only.How can...

Newbie

Hi, I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the count...

jloef1

Newbie

489 Views

4 replies

0 likes

  • 489 Views
  • 4 replies
  • 0 likes

Will i get my playlists back ?

Hi, i am currently using my first free month of spotify premium. I made a few playlist (i don't use spotify offline) but i want to change the way i pay for the subscription later. so my question is will i get my playlists back after i cancel my free ...

Casual Listener

Hi, i am currently using my first free month of spotify premium. I made a few playlist (i don't use spotify offline) but i want to change the way i pay for the subscription later. so my question...

ola1906

Casual Listener

292 Views

2 replies

0 likes

  • 292 Views
  • 2 replies
  • 0 likes

Premium not recognised

Recently upgraded to an iPhone 8. Despite still paying my £9.99 a month as always new phone is not recognising me as a premium customer. None of my playlists are there - all my songs gone etc! Very frustrating!!

Casual Listener

Recently upgraded to an iPhone 8. Despite still paying my £9.99 a month as always new phone is not recognising me as a premium customer. None of my playlists are there - all my songs gone etc! Very f...

Maxim

Spotify Star

369 Views

3 replies

0 likes

  • 369 Views
  • 3 replies
  • 0 likes

Cannot cancel subscription

Hi, Spotify team. I've been ur user for about 2 years when I'm in US. I'm now moving out to other countries where ur service is not covered. I wonder how I can cancel my subscription? I tried go through the official guide, but it keeps telling me the...

Casual Listener

Hi, Spotify team. I've been ur user for about 2 years when I'm in US. I'm now moving out to other countries where ur service is not covered. I wonder how I can cancel my subscription? I tried go...

YuuuZeee

Casual Listener

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

I paid two times

Hello ! I am a new member of spotify premium. I paid first time at 11.5.18 and second time 12.5.18 by mistake. How can we solve my problem ? Could you send an e-mail to me ?(*snip*) Thanks for helping.

Newbie

Hello !   I am a new member of spotify premium. I paid first time at 11.5.18 and second time 12.5.18 by mistake. How can we solve my problem ? Could you send an e-mail to me ?(*snip*)   ...

Luke

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

cant cancel my subsciptrion

hey so i have had spofity for over an half year great and all but my dad got the family subscription and i subscribed to that now i dont know how to cancel my premium subscribtion or does it do that automaticaly?

Newbie

hey so i have had spofity for over an half year great and all but my dad got the family subscription and i subscribed to that now i dont know how to cancel my premium subscribtion or does it do that ...

Maxim

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Charged for an unfinished student registration

I was unable to complete the student registration and my credit card has been charged. It’s already past the 48 hour pending trail and my money hasn’t been given back, I’ve checked with my bank. My account is still free, is there a way to complete th...

Visitor

I was unable to complete the student registration and my credit card has been charged. It’s already past the 48 hour pending trail and my money hasn’t been given back, I’ve checked with my bank. My a...

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Switched to Family Plan

I just switched to a family premium plan from a normal premium plan and I was wondering if I'm still paying for the individual plan as well as the family plan. I didn't cancel the individual plan before I joined the Family plan. Thanks

Newbie

I just switched to a family premium plan from a normal premium plan and I was wondering if I'm still paying for the individual plan as well as the family plan. I didn't cancel the individual plan bef...

Sammo115

Newbie

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium por PayPal Chile

La pregunta es simple, como puedo conseguir una cuenta de spotify premium pagando por PayPal en Chile

Newbie

La pregunta es simple, como puedo conseguir una cuenta de spotify premium pagando por PayPal en Chile 

Cristian22

Newbie

12843 Views

4 replies

6 likes

  • 12843 Views
  • 4 replies
  • 6 likes

Paguei mas não está liberado meu Spotify Premium

Já foi debitado do meu cartão porém não está liberado

Newbie

Já foi debitado do meu cartão porém não está liberado

Bittencourt

Spotify Star

16477 Views

59 replies

7 likes

  • 16477 Views
  • 59 replies
  • 7 likes

FAVOR FROM PREMIUM MEMBERS

I urge you all who are paying for spotify premium to cancel your subscription as you are now simply paying for what Spotify approves you to listen to. Their new policy to remove certain artists that they dont like (as there is no conviction) is clear...

Newbie

I urge you all who are paying for spotify premium to cancel your subscription as you are now simply paying for what Spotify approves you to listen to. Their new policy to remove certain artists that ...

Maxim

Spotify Star

471 Views

1 replies

1 likes

  • 471 Views
  • 1 replies
  • 1 likes

Premium with a partner

I have got Premium with a Partner, Rogers. But I want to cancel this to add Premium for family. Otherwise, I am ont with Rogers anymore. Can you help me ?

Newbie

I have got Premium with a Partner, Rogers. But I want to cancel this to add Premium for family. Otherwise, I am ont with Rogers anymore. Can you help me ?

Bethany_Dawn

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes