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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67632 Views

18 replies

94 likes

  • 67632 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132774 Views

69 replies

10 likes

Premium for Family
  • 132774 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68570 Views

89 replies

4 likes

  • 68570 Views
  • 89 replies
  • 4 likes

Assinatura de casal

Olá, gostaria de saber se é possivel assinar apenas entre duas pessoas o aplicativo, sem precisar ser o familia.

Newbie

Olá, gostaria de saber se é possivel assinar apenas entre duas pessoas o aplicativo, sem precisar ser o familia.

Bittencourt

Spotify Star

769 Views

1 replies

0 likes

  • 769 Views
  • 1 replies
  • 0 likes

Unable to update my country

Hi,I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the country, but to update another payment method only.How can...

Newbie

Hi, I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the count...

jloef1

Newbie

487 Views

4 replies

0 likes

  • 487 Views
  • 4 replies
  • 0 likes

Will i get my playlists back ?

Hi, i am currently using my first free month of spotify premium. I made a few playlist (i don't use spotify offline) but i want to change the way i pay for the subscription later. so my question is will i get my playlists back after i cancel my free ...

Casual Listener

Hi, i am currently using my first free month of spotify premium. I made a few playlist (i don't use spotify offline) but i want to change the way i pay for the subscription later. so my question...

ola1906

Casual Listener

290 Views

2 replies

0 likes

  • 290 Views
  • 2 replies
  • 0 likes

Premium not recognised

Recently upgraded to an iPhone 8. Despite still paying my £9.99 a month as always new phone is not recognising me as a premium customer. None of my playlists are there - all my songs gone etc! Very frustrating!!

Casual Listener

Recently upgraded to an iPhone 8. Despite still paying my £9.99 a month as always new phone is not recognising me as a premium customer. None of my playlists are there - all my songs gone etc! Very f...

Maxim

Spotify Star

365 Views

3 replies

0 likes

  • 365 Views
  • 3 replies
  • 0 likes

Cannot cancel subscription

Hi, Spotify team. I've been ur user for about 2 years when I'm in US. I'm now moving out to other countries where ur service is not covered. I wonder how I can cancel my subscription? I tried go through the official guide, but it keeps telling me the...

Casual Listener

Hi, Spotify team. I've been ur user for about 2 years when I'm in US. I'm now moving out to other countries where ur service is not covered. I wonder how I can cancel my subscription? I tried go...

YuuuZeee

Casual Listener

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
  • 0 likes

I paid two times

Hello ! I am a new member of spotify premium. I paid first time at 11.5.18 and second time 12.5.18 by mistake. How can we solve my problem ? Could you send an e-mail to me ?(*snip*) Thanks for helping.

Newbie

Hello !   I am a new member of spotify premium. I paid first time at 11.5.18 and second time 12.5.18 by mistake. How can we solve my problem ? Could you send an e-mail to me ?(*snip*)   ...

Luke

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

cant cancel my subsciptrion

hey so i have had spofity for over an half year great and all but my dad got the family subscription and i subscribed to that now i dont know how to cancel my premium subscribtion or does it do that automaticaly?

Newbie

hey so i have had spofity for over an half year great and all but my dad got the family subscription and i subscribed to that now i dont know how to cancel my premium subscribtion or does it do that ...

Maxim

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Charged for an unfinished student registration

I was unable to complete the student registration and my credit card has been charged. It’s already past the 48 hour pending trail and my money hasn’t been given back, I’ve checked with my bank. My account is still free, is there a way to complete th...

Visitor

I was unable to complete the student registration and my credit card has been charged. It’s already past the 48 hour pending trail and my money hasn’t been given back, I’ve checked with my bank. My a...

Maxim

Spotify Star

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Switched to Family Plan

I just switched to a family premium plan from a normal premium plan and I was wondering if I'm still paying for the individual plan as well as the family plan. I didn't cancel the individual plan before I joined the Family plan. Thanks

Newbie

I just switched to a family premium plan from a normal premium plan and I was wondering if I'm still paying for the individual plan as well as the family plan. I didn't cancel the individual plan bef...

Sammo115

Newbie

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium por PayPal Chile

La pregunta es simple, como puedo conseguir una cuenta de spotify premium pagando por PayPal en Chile

Newbie

La pregunta es simple, como puedo conseguir una cuenta de spotify premium pagando por PayPal en Chile 

Cristian22

Newbie

12836 Views

4 replies

6 likes

  • 12836 Views
  • 4 replies
  • 6 likes

Paguei mas não está liberado meu Spotify Premium

Já foi debitado do meu cartão porém não está liberado

Newbie

Já foi debitado do meu cartão porém não está liberado

Bittencourt

Spotify Star

16400 Views

59 replies

7 likes

  • 16400 Views
  • 59 replies
  • 7 likes

FAVOR FROM PREMIUM MEMBERS

I urge you all who are paying for spotify premium to cancel your subscription as you are now simply paying for what Spotify approves you to listen to. Their new policy to remove certain artists that they dont like (as there is no conviction) is clear...

Newbie

I urge you all who are paying for spotify premium to cancel your subscription as you are now simply paying for what Spotify approves you to listen to. Their new policy to remove certain artists that ...

Maxim

Spotify Star

471 Views

1 replies

1 likes

  • 471 Views
  • 1 replies
  • 1 likes

Premium with a partner

I have got Premium with a Partner, Rogers. But I want to cancel this to add Premium for family. Otherwise, I am ont with Rogers anymore. Can you help me ?

Newbie

I have got Premium with a Partner, Rogers. But I want to cancel this to add Premium for family. Otherwise, I am ont with Rogers anymore. Can you help me ?

Bethany_Dawn

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

5 pending spotify charges on credit card

I finally got verified by the student thing but now i see 5 charges on my credit card for 4.99 each from spotify that are pending. I've entered my info a couple times in confusion as spotify does not indicate that your premium is pending but i did no...

Casual Listener

I finally got verified by the student thing but now i see 5 charges on my credit card for 4.99 each from spotify that are pending. I've entered my info a couple times in confusion as spotify does not...

Maxim

Spotify Star

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

No owner account premium family

Created a premium family subscription for me and my wife.Her account has a premium family plan but my does not. My account have no recorded payments for premium or family premium (I had premium before). Now i can´t edit our family subscription since ...

Visitor

Created a premium family subscription for me and my wife. Her account has a premium family plan but my does not. My account have no recorded payments for premium or family premium (I had premium bef...

Snorlax143

Regular

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Why am I hearing ads for albums I own?

I was moved over to Spotify from Groove when they sunset Groove service. I logged in today to listen to some of my albums - which were purchased through Groove and I own. Why am I hearing Spotify ads?? I am not using the streaming service of Spotfiy,...

Newbie

I was moved over to Spotify from Groove when they sunset Groove service. I logged in today to listen to some of my albums - which were purchased through Groove and I own. Why am I hearing Spotif...

Snorlax143

Regular

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Premium refund

Okay, so i canceled my spotify premium after last months payment, and i still got charged, is there any way i can get it refunded?

Newbie

Okay, so i canceled my spotify premium after last months payment, and i still got charged, is there any way i can get it refunded?

Snorlax143

Regular

1208 Views

2 replies

0 likes

  • 1208 Views
  • 2 replies
  • 0 likes

Can’t get spotify premium

I’m trying to buy spotify premium. I add the gift card details, I registered it before trying to get spotify premium for the family, but it won’t work. Why not?

Newbie

I’m trying to buy spotify premium. I add the gift card details, I registered it before trying to get spotify premium for the family, but it won’t work. Why not?

Snorlax143

Regular

281 Views

2 replies

0 likes

  • 281 Views
  • 2 replies
  • 0 likes