Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 116291 Views
- 73 replies
- 10 likes
- 116291 Views
- 73 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 14060 Views
- 27 replies
- 2 likes
- 14060 Views
- 27 replies
- 2 likes
Student premium
I cancelled my subscription to student premium on an account because I forgot my login details for my phone (cancelled it on laptop) and so I made a new account and tried to get student premium on it but it won’t let me because it says my discount is...
- I cancelled my subscription to student premium on an account because I forgot my login details for my phone (cancelled it on laptop) and so I made a new account and tried to get student premium on it...
-
-
- Community Legend
- 599 Views
- 1 replies
- 0 likes
- 599 Views
- 1 replies
- 0 likes
Solved!! No puedo iniciar sesion en premium
Hola cerré mi.sesión por error pero al abrirla de nuevo no me aparecen mis canciones, mis playlist y dice que soy cuenta gratis cuando en el ordenador soy premium familiar el administrador como puedo resolver esto
- Hola cerré mi.sesión por error pero al abrirla de nuevo no me aparecen mis canciones, mis playlist y dice que soy cuenta gratis cuando en el ordenador soy premium familiar el administrador como puedo...
-
-
- Newbie
- 4961 Views
- 14 replies
- 0 likes
- 4961 Views
- 14 replies
- 0 likes
Free 60 days??
The website offers 30 days free not 60. Where is it??
- The website offers 30 days free not 60. Where is it??
-
-
- Composer
- 902 Views
- 1 replies
- 0 likes
- 902 Views
- 1 replies
- 0 likes
Superuser Contribution Pay by mobile option not available
Hi! Why is pay by mobile option not available? I always use pay via Globe, but now, this option is not available for payment method. I tried the pay by mobile but it says that I am not eligible for this option. Help please. I need to pay monthly subs...
- Hi! Why is pay by mobile option not available? I always use pay via Globe, but now, this option is not available for payment method. I tried the pay by mobile but it says that I am not el...
-
-
- Newbie
- 2751 Views
- 4 replies
- 0 likes
- 2751 Views
- 4 replies
- 0 likes
Payed for Premium, but no premium account- Checked bank and no other profiles.
How can i sort this out. Money has been pulled from the bank, but still no premium.. and no way to contact any billing department for Spotify.Checked my account, and the bills dated 10th of February and 10th of March has gone through and worked fine,...
- How can i sort this out. Money has been pulled from the bank, but still no premium.. and no way to contact any billing department for Spotify. Checked my account, and the bills dated 10th of Februar...
-
-
- Roadie
- 845 Views
- 1 replies
- 0 likes
- 845 Views
- 1 replies
- 0 likes
Help (from Argentina)
Hola! Pague Spotify premium y el precio estaba en pesos (ARS), pero en el resumen de la tarjeta el descuento está hecho en dólares. Existe alguna forma de que el descuento se haga en pesos (ARS)?
- Hola! Pague Spotify premium y el precio estaba en pesos (ARS), pero en el resumen de la tarjeta el descuento está hecho en dólares. Existe alguna forma de que el descuento se haga en pesos (ARS)?
-
-
- Roadie
- 604 Views
- 1 replies
- 0 likes
- 604 Views
- 1 replies
- 0 likes
Superuser Contribution Hulu and Spotify not connecting with premium
My hulu and premium spotify account are not connecting for the college student subscription right now. Every time after logging in through hulu via spotify to set it up, it tells me they are having trouble accessing my accounts when it comes to the p...
- My hulu and premium spotify account are not connecting for the college student subscription right now. Every time after logging in through hulu via spotify to set it up, it tells me they are having t...
-
-
- Casual Listener
- 93565 Views
- 45 replies
- 20 likes
- 93565 Views
- 45 replies
- 20 likes
Subscribe to premium but my account is still in free
i have just subscribe for student premium yet my account say's im free they deducted 65.00 pesos on the spot it register on my debit dated today that it has been paid out so where the f*ck is my premium subscribe? is spotify now a scammer for small a...
- i have just subscribe for student premium yet my account say's im free they deducted 65.00 pesos on the spot it register on my debit dated today that it has been paid out so where the f*ck is my prem...
-
-
- Newbie
- 720 Views
- 1 replies
- 0 likes
- 720 Views
- 1 replies
- 0 likes
Superuser Contribution Forgot the email adress and password
hi i dont remember which email adress i might have used to sign up with spotify. i check all the emails. i couldn't find any email regarding this subscription. i have the credit card no. from what i have been getting charged. can somebody please prov...
- hi i dont remember which email adress i might have used to sign up with spotify. i check all the emails. i couldn't find any email regarding this subscription. i have the credit card no. from what i ...
-
-
- Roadie
- 870 Views
- 3 replies
- 0 likes
- 870 Views
- 3 replies
- 0 likes
Superuser Contribution Payment issues with debit card
I've tried several times to pay for premium with my Santander Debit card, I know it works with online purchases because I've bought airline tickets many times before with this card, so that's not the issue.
- I've tried several times to pay for premium with my Santander Debit card, I know it works with online purchases because I've bought airline tickets many times before with this card, so that's not the...
-
-
- Newbie
- 445 Views
- 2 replies
- 0 likes
- 445 Views
- 2 replies
- 0 likes
Superuser Contribution Payment failure, prepaid visa
Everytime I try to enter payment for premium it won’t accept the card, saying payment failed. I have tried two different cards with the same results.
- Everytime I try to enter payment for premium it won’t accept the card, saying payment failed. I have tried two different cards with the same results.
-
-
- Roadie
- 588 Views
- 3 replies
- 0 likes
- 588 Views
- 3 replies
- 0 likes
Solved!! Assinatura de universitário
Tentei solicitar a assinatura de universitário mas não tinha a documentação necessária para prosseguir então desisti, verifiquei que logo em seguida ocorreu duas cobranças na minha conta bacária cada uma no valor de R$ 8,50 e que minha conta ainda co...
- Tentei solicitar a assinatura de universitário mas não tinha a documentação necessária para prosseguir então desisti, verifiquei que logo em seguida ocorreu duas cobranças na minha conta bacári...
-
-
- Spotify Star
- 628 Views
- 1 replies
- 1 likes
- 628 Views
- 1 replies
- 1 likes
Solved!! Free Trial what happens when it's over?
Hello Spotify,People may have asked you the same question, but I need a full understandment. I've just downloaded the Spotify app on my iPod and I got the 48 hour free trial plan. Now, what would exactly happen once the free trial is over? Will I sti...
- Hello Spotify, People may have asked you the same question, but I need a full understandment. I've just downloaded the Spotify app on my iPod and I got the 48 hour free trial plan. Now, what would e...
-
-
- Spotify Star
- 275874 Views
- 152 replies
- 7 likes
- 275874 Views
- 152 replies
- 7 likes
Premium gone
Hi, i got this little problem, like 2 years ago i changed of phone company, and as a gift they send me an SMS with a link to their official page to get Spotify or Netflix premium as long as i stay with them, today i just entered spotify from my mobil...
- Hi, i got this little problem, like 2 years ago i changed of phone company, and as a gift they send me an SMS with a link to their official page to get Spotify or Netflix premium as long as i stay wi...
-
-
- Community Legend
- 380 Views
- 1 replies
- 0 likes
- 380 Views
- 1 replies
- 0 likes
Trouble cancelling subscription
I have premium Spotify, changed my Apple if and username and now can’t cancel my Spotify as when I log in using my new i.d it says I’m on a free Spotify but I am not as gettin charged £9.99 pm. Been trying to sort this for ages now and getting no whe...
- I have premium Spotify, changed my Apple if and username and now can’t cancel my Spotify as when I log in using my new i.d it says I’m on a free Spotify but I am not as gettin charged £9.99 pm. Been ...
-
-
- Community Legend
- 806 Views
- 1 replies
- 0 likes
- 806 Views
- 1 replies
- 0 likes
Payment
I have had the student account for a year now and without warning the price changed back to $10.54 without my knowledge. I have updated my account and have changed it back to a student account. I want the $10.54 put back into my account for this mont...
- I have had the student account for a year now and without warning the price changed back to $10.54 without my knowledge. I have updated my account and have changed it back to a student account. I wan...
-
-
- Spotify Star
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Premium Problem Card
I bought a Spotify Premium Card of 1 month, I realized the steps and when I am without internet listening a song it gets cut at the 10 seconds.I notice that the ads are not appearing.So what do I have to do?
- I bought a Spotify Premium Card of 1 month, I realized the steps and when I am without internet listening a song it gets cut at the 10 seconds. I notice that the ads are not appearing. So what do I...
-
-
- Community Legend
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Solved!! Help please
I want to start my free trial and it keeps saying that my credit card number isn't valid.I always buy online and I never had this problem.
- I want to start my free trial and it keeps saying that my credit card number isn't valid.I always buy online and I never had this problem.
-
-
- Community Legend
- 324 Views
- 1 replies
- 0 likes
- 324 Views
- 1 replies
- 0 likes
mi contrato esta en soles pero al pagar me cobran en dólares
al momento de aceptar el contrato de spotify familiar me informan que el pago es 28.90 soles mensuales pero a la hora de la facturación de mi trajeta de credito el cobro me lo realizan en dolares, necesito saber quien es el responsable por ese tipo d...
- al momento de aceptar el contrato de spotify familiar me informan que el pago es 28.90 soles mensuales pero a la hora de la facturación de mi trajeta de credito el cobro me lo realizan en dolares, ne...
-
-
- Casual Listener
- 475 Views
- 1 replies
- 1 likes
- 475 Views
- 1 replies
- 1 likes
Paguei
Paguei o boleto á 3 dias e ainda não liberou o Premium.
- Paguei o boleto á 3 dias e ainda não liberou o Premium.
-
-
- Spotify Star
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes