Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 74554 Views
- 49 replies
- 3 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hello, we were planning to buy a family account but I just forgot to cancel my premium to buy a family account and it automatically extended my account for 1 month. Is there any change for refund? I need to cancel this subscription and buy family sub...
I have a premium account. I also deploy soon and would like to keep my music saved while on airplane mode. What is the maximum allowed length of time permitted on Airplane mode without updating and with that is there a way that i can keep my music th...
Hey, My sister recently set up the family premium. I had a basic package with spoitify for €10 a month. Will this automatically stop now?Thanks
Decicidi probar los 30 dias gratis de spotify pero me cobraron como si contrara lo normal ¿porque?
Salve, ho solo pochi giorni per annullare il mio abbonamento spotify premium fatto per 3 mesi, ma ogni volta che clicco su "annulla abbonamento" mi risulta che "qualcosa é andato storto" non voglio dover pagare 9.99 euro solo perché il sito ha dei pr...
hello! i got a message that my credit card didnt work and when entered the new card it says the country doesnt match.Im from Argentina and the account is from there but currently in the US.The credit card is an American Express fron Argentina.Dont kn...
i cant access premium with the use of my prepaid load. i cannot receive the pin number. anyone know how to solve this?
So I go to unsubscribe but it says I have spotify free yet I still have money being taken out. Not given the option to cancel. So if I have sporify free then why is money being taken out of my account or if I do have a subscription why don't I have t...
What to do? If automatically purchase of spotify was made, but I want to return money? Because I hadn't liked the program..
Hello, yesterday my session finished and i dont know why (i didn't clicked the 'finish session' button).I forgot i had been registered with facebook and i register a new account with the same mail throught the spotify sign up.The problem is that i'm ...
I pay Spotify by my Tesco phone. Suddenly today spotify no longer works as it says unable to get payment from Tesco phone. There is no problem with my Tesco phone and my payments are fine. Do you know if Tesco have decided it to allow Spotify on to t...
I am trying to find a helpdesk as I get error messages when updating my credit card. I moved to a new country and according to the website i should update my credit card and my account will adjust to my new country! This does not work and only gives ...
I've done everything. From changing device, to credit card, to tabs and refreshing everything. But still, i cannot upgrade, and the stupid site isn't helping me with anything. What should I do?
I got my family into the "Spotify Familiy" subscription. Which I pay for. But one in my family is still charged for the Premium subscription the person previously had.
A couple of days ago I hired the premium service for students, they deducted the $ 2.99 and I still do not have the service and they have not given me the money back
I had to change the crdit card I use for my spotify account but, now it wont accept any of my cards to pay for premioum. I've tried 3 different cards on multiple devices and it still isn't working!!!!!!!
I went to apply for the student discount and i was verified by sheer. They sent me an email saying to click here to "complete subscription". I did and it said that the page was broken (was a pink page) so i tried again a few more times and it did not...
Hi!! I want change my suscription, actuality I have only premiun but now I want plan family. Is necesary cancel my suscription and pay the other? I think if I change the plan without cancel that, Spotify”ll charger the two plans in my card. Help me p...
Hi, I signed up for a Family Premium account but Spotify continued to charge me for my individual Premium account for the past 10 months. Would you consider crediting the double up to our ongoing Family subscription? Thanks.
Hi , I paid when I opened my account than they want me pay for again . What am I do ?