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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149738 Views

69 replies

10 likes

Premium for Family
  • 149738 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95427 Views

89 replies

4 likes

  • 95427 Views
  • 89 replies
  • 4 likes

Superuser Contribution two profile names

I recently joined the family premium plan. My daughter has a free account. I sent her an invite to join the family plan, she did and shows active, but now has 2 profile names.One with her playlists that still has ads and is not reflecting the premium...

Newbie

I recently joined the family premium plan. My daughter has a free account. I sent her an invite to join the family plan, she did and shows active, but now has 2 profile names.One with her playli...

SergioDavid

Roadie

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment restriction via paypal

I've been using Spotify family for a while via Paypal. My paypal was registered to my Maestro card (Keytrade). Due to a bad manipulation on my part, my paypal account was in negative for a few days. I owed paypal money in other words. During these da...

Casual Listener

I've been using Spotify family for a while via Paypal. My paypal was registered to my Maestro card (Keytrade). Due to a bad manipulation on my part, my paypal account was in negative for a few days. ...

And0c

Casual Listener

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancel subscription

Hello my name is Aaron Hayden I’m trying to cancel my account I don’t know what email I used or password but I keep getting charged every month with my card ending in [mod edit - card info]. I don’t want Spotify no more I have Apple Music. Been tryin...

Newbie

Hello my name is Aaron Hayden I’m trying to cancel my account I don’t know what email I used or password but I keep getting charged every month with my card ending in [mod edit - card info]. I don’t ...

SergioDavid

Roadie

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema de pago mach (chile)

Hice una compra en mach (me desconto saldo) pero aun no tengo premium ya, paso un dia de esto.

Newbie

Hice una compra en mach (me desconto saldo)  pero aun no tengo premium ya, paso un dia de esto.

SergioDavid

Roadie

1967 Views

1 replies

0 likes

  • 1967 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

Ibhave askes this quesrion before I have another account which I used the free premuim on went over the date didt pay and spotify deleted my account, I want ro pay the money and use my old account but dont know how to someone plwaae help

Casual Listener

Ibhave askes this quesrion before I have another account which I used the free premuim on went over the date didt pay and spotify deleted my account, I want ro pay the money and use my old account bu...

Sharnie

Casual Listener

335 Views

2 replies

0 likes

  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Subscription] I used a code for Spotify

After I tried using it, it showed an error message. I havent gotten Spotify Premium and cant use the code anymore.

Newbie

After I tried using it, it showed an error message. I havent gotten Spotify Premium and cant use the code anymore.

SergioDavid

Roadie

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscripcion premiun

Yo pagué mi subscripcion de Spotify y hoy que volví a entrar a mi cuenta sale que tengo una prueba de 7 días , cuando se suponía que me darían 1 mes de prueba , e incluso aún me sale cuando se renovará el plan de premiun

Newbie

Yo pagué mi subscripcion de Spotify y hoy que volví a entrar a mi cuenta sale que tengo una prueba de 7 días , cuando se suponía que me darían 1 mes de prueba , e incluso aún me sale cuando se renova...

SergioDavid

Roadie

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

How do I subscribe Spotify premium via Optus billing?

As stated herehttps://support.spotify.com/au/account_payment_help/subscription_information/pay-by-mobile/ Optus couldn't answer my question

Casual Listener

As stated here https://support.spotify.com/au/account_payment_help/subscription_information/pay-by-mobile/   Optus couldn't answer my question

Bethany_Dawn

Community Legend

4460 Views

3 replies

0 likes

  • 4460 Views
  • 3 replies
  • 0 likes

Premium

I just chose for a premium account, but i didn't know that there was one for students, so i would like to change mine to the one of students since i am one. Also why can't i listen the music i while i am without wifi. It sais that i can listen offlin...

Newbie

I just chose for a premium account, but i didn't know that there was one for students, so i would like to change mine to the one of students since i am one. Also why can't i listen the music i while ...

Bethany_Dawn

Community Legend

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Premium

I have made a new password for my premium account, because I lost it.now i have a Free account, and my premium account is gone. I want to pay for a new premium account, but how do I know that my old account dont exist anymore. I dont want to pay twic...

Newbie

I have made a new password for my premium account, because I lost it. now i have a Free account, and my premium account is gone.   I want to pay for a new premium account, but how do I know t...

Bethany_Dawn

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription issue

Hi, I have a family account 1 year now.Past week every one in my family account got a e-mail with verrification of the home adres. Everyone is living in the same house and filled in the address but with 3 accounts it did not work. They got a message ...

Newbie

Hi,   I have a family account 1 year now. Past week every one in my family account got a e-mail with verrification of the home adres.   Everyone is living in the same house and filled ...

SergioDavid

Roadie

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium family

hello together, I can not connect my daughter to premium family. I followed all instructions on FAQ, but it doesn´t work. I tried all indications, even from different aplications (mobil, laptop, tablet). I need some help. best, Andreas

Newbie

hello together, I can not connect my daughter to premium family. I followed all instructions on FAQ, but it doesn´t work. I tried all indications, even from different aplications (mobil, laptop, tabl...

SergioDavid

Roadie

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con premium para universitarios

Fiz meu plano para universitarios e ate agora aparece conta gratis, quero saber o porquê, ja que concluí meu pagamento e quanto tempo demora para verificarem o documento de estudante. Tambem quero saber como cancela esse premium

Newbie

Fiz meu plano para universitarios e ate agora aparece conta gratis, quero saber o porquê, ja que concluí meu pagamento e quanto tempo demora para verificarem o documento de estudante. Tambem quero sa...

SergioDavid

Roadie

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution ödeme sorunu

4 farklı banka ve kredi kartı ile ödeme yapmayı denememe rağmen premium ödemesi gerçekleșmedi. kartlar da internet alıșverișine açık durumda. neden ödeme yapamıyorum?

Newbie

4 farklı banka ve kredi kartı ile ödeme yapmayı denememe rağmen premium ödemesi gerçekleșmedi. kartlar da internet alıșverișine açık durumda. neden ödeme yapamıyorum? 

SergioDavid

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution probleme d'abonnement

j'ai prescrit un abonnement premium, le paiement a été pris en compte mais je ne beneficie pas du premium. que faire?

Newbie

j'ai prescrit un abonnement premium, le paiement a été pris en compte mais je ne beneficie pas du premium. que faire?

SergioDavid

Roadie

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Habe ich immer noch free

Ich habe ausversehen etwas angeklickt wovon ich keine Ahnung hab und möchte wissen ob ich jetzt Spotify Premium oder Spotify free habe außerdem habe ich eine Bestätigungsmail bekommen und möchte free bleiben . Nun möchte ich wissen ob ich die Mail ig...

Newbie

Ich habe ausversehen etwas angeklickt wovon ich keine Ahnung hab und möchte wissen ob ich jetzt Spotify Premium oder Spotify free habe außerdem habe ich eine Bestätigungsmail bekommen und möchte free...

SergioDavid

Roadie

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Solved!! how to cancel my premium subscription with prepaid

I need help cancelling my subscription which is prepaid. When I tried cancelling my subscription through my spotify account, there was no button for me to deactivate it. Can someone please help me??! Thanks

Newbie

I need help cancelling my subscription which is prepaid. When I tried cancelling my subscription through my spotify account, there was no button for me to deactivate it. Can someone please help me??!...

Maxim

Spotify Star

2221 Views

1 replies

0 likes

  • 2221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Over charged

Hi,I had a subscription to Spotify and I had to cancel it because I was being charged twice in a month, one on the first and one of the fifth of each month. I checked for any other accounts linked to my card and found none. I’m running low on money a...

Newbie

Hi, I had a subscription to Spotify and I had to cancel it because I was being charged twice in a month, one on the first and one of the fifth of each month. I checked for any other accounts linked ...

Jack

Roadie

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm getting charged for a mysterious account I haven't used in years...

I should have caught it sooner, but I've apparently had a Spotify subscription for a while but I can't figure out from where I'm getting charged. It was hidden in my apple bill I guess... I use Apple Music and didn't realize Spotify trial continued t...

Newbie

I should have caught it sooner, but I've apparently had a Spotify subscription for a while but I can't figure out from where I'm getting charged. It was hidden in my apple bill I guess... I use Apple...

Jack

Roadie

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes