Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132078 Views

69 replies

10 likes

Premium for Family
  • 132078 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66486 Views

89 replies

4 likes

  • 66486 Views
  • 89 replies
  • 4 likes

5 pending spotify charges on credit card

I finally got verified by the student thing but now i see 5 charges on my credit card for 4.99 each from spotify that are pending. I've entered my info a couple times in confusion as spotify does not indicate that your premium is pending but i did no...

Casual Listener

I finally got verified by the student thing but now i see 5 charges on my credit card for 4.99 each from spotify that are pending. I've entered my info a couple times in confusion as spotify does not...

Maxim

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

No owner account premium family

Created a premium family subscription for me and my wife.Her account has a premium family plan but my does not. My account have no recorded payments for premium or family premium (I had premium before). Now i can´t edit our family subscription since ...

Visitor

Created a premium family subscription for me and my wife. Her account has a premium family plan but my does not. My account have no recorded payments for premium or family premium (I had premium bef...

Snorlax143

Regular

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Why am I hearing ads for albums I own?

I was moved over to Spotify from Groove when they sunset Groove service. I logged in today to listen to some of my albums - which were purchased through Groove and I own. Why am I hearing Spotify ads?? I am not using the streaming service of Spotfiy,...

Newbie

I was moved over to Spotify from Groove when they sunset Groove service. I logged in today to listen to some of my albums - which were purchased through Groove and I own. Why am I hearing Spotif...

Snorlax143

Regular

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Premium refund

Okay, so i canceled my spotify premium after last months payment, and i still got charged, is there any way i can get it refunded?

Newbie

Okay, so i canceled my spotify premium after last months payment, and i still got charged, is there any way i can get it refunded?

Snorlax143

Regular

1182 Views

2 replies

0 likes

  • 1182 Views
  • 2 replies
  • 0 likes

Can’t get spotify premium

I’m trying to buy spotify premium. I add the gift card details, I registered it before trying to get spotify premium for the family, but it won’t work. Why not?

Newbie

I’m trying to buy spotify premium. I add the gift card details, I registered it before trying to get spotify premium for the family, but it won’t work. Why not?

Snorlax143

Regular

280 Views

2 replies

0 likes

  • 280 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me hicieron el cargo a mi tarjeta y aún no tengo Premium

Solicite spotify para universitarios, me llego el correo de que fue confirmada mi petición y luego me decía que mi pago no podía ser procesado. El día de hoy marque a mi banco y me dijeron que tenía 2 cobros de spotify y al revisar mi cuenta sigo com...

Newbie

Solicite spotify para universitarios, me llego el correo de que fue confirmada mi petición y luego me decía que mi pago no podía ser procesado. El día de hoy marque a mi banco y me dijeron que tenía ...

Alfredo

Roadie

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution My mistake

I was buying premium for my already in use account. I wanted to use the student discount. While in progress, I uploaded the document but i entered the wrong mail. I payed for not existing account. Then i create an account for that mail yet, it didn't...

Visitor

I was buying premium for my already in use account. I wanted to use the student discount. While in progress, I uploaded the document but i entered the wrong mail. I payed for not existing account. Th...

Alfredo

Roadie

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Premium

Sorry, but i'm paying the premium sub but i changed my phone and its says that im not premium. Anyone has any solution? Thank you guys

Casual Listener

Sorry, but i'm paying the premium sub but i changed my phone and its says that im not premium. Anyone has any solution? Thank you guys

Matife99

Casual Listener

344 Views

2 replies

0 likes

  • 344 Views
  • 2 replies
  • 0 likes

Superuser Contribution Essai gratuit 7 jours au lieu de 30?

Je viens de souscrire à l'offre d'essai gratuit de sois disant 30 jours et pourtant lors de la complétion de l'offre on me dit que mon essai se termine le 14/05 soit dans 7 jours. J'aimerais bien savoir pourquoi.

Newbie

Je viens de souscrire à l'offre d'essai gratuit de sois disant 30 jours et pourtant lors de la complétion de l'offre on me dit que mon essai se termine le 14/05 soit dans 7 jours. J'aimerais bien sav...

Alfredo

Roadie

825 Views

1 replies

0 likes

  • 825 Views
  • 1 replies
  • 0 likes

Solved!! How to register for Hulu account with Spotify?

Hello, I recently upped my subscription from premium to include the Hulu offering. I opted to create a Hulu login later when upping the subscription. Now it's later and I can't seem to figure out where I can either create a login or link a login to r...

Newbie

Hello,   I recently upped my subscription from premium to include the Hulu offering.  I opted to create a Hulu login later when upping the subscription.   Now it's later and I can'...

Bethany_Dawn

Community Legend

1099 Views

1 replies

0 likes

  • 1099 Views
  • 1 replies
  • 0 likes

Hulu and Spotify Acct

Hi, I have both a spotify and hulu account, separately. How do I link them together to do the bundle for $12.99? I am currently paying $9.99 for Spotify and 7.99 for Hulu. Thank you!

Visitor

Hi,   I have both a spotify and hulu account, separately.  How do I link them together to do the bundle for $12.99?  I am currently paying $9.99 for Spotify and 7.99 for Hulu. &nbsp...

Bethany_Dawn

Community Legend

680 Views

7 replies

0 likes

  • 680 Views
  • 7 replies
  • 0 likes

Conta Universitário Premium

Olá, tenho o Premium normal, como faço pra migrar para a conta universitária? Vi hoje essa promoção, não sabia que nos universitários tínhamos desconto até no Spotify.

Newbie

Olá, tenho o Premium normal, como faço pra migrar para a conta universitária? Vi hoje essa promoção, não sabia que nos universitários tínhamos desconto até no Spotify. 

Bittencourt

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Solved!! What does "Expiry date" mean?

When I hit "UPGRADE" in the Spotify PC app and sends me to the payment page for premium, there's this thing called "Expiry date" under the "Card Number" text box, what does it mean or reffer to? I want to know.

Newbie

When I hit "UPGRADE" in the Spotify PC app and sends me to the payment page for premium, there's this thing called "Expiry date" under the "Card Number" text box, what does it mean or reffer to?...

Bethany_Dawn

Community Legend

3081 Views

1 replies

0 likes

  • 3081 Views
  • 1 replies
  • 0 likes

Family confusion

I upgraded to a premium family account, can I and another user who is added to the account listen to music without interrupting the others music? Example- I’m listening to it on my phone and she’s listened to something else on her computer ? Thanks

Newbie

I upgraded to a premium family account, can I and another user who is added to the account listen to music without interrupting the others music?  Example- I’m listening to it on my phone and sh...

RobotWarrior

Composer

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Cant get premium

I just can't get Spotify to suscribe me to premium. I've had it for more than a year now and for some reason last month it said it had a problem and i was switched back to a free account.I've tried to pay with two different credit cards from differen...

Newbie

I just can't get Spotify to suscribe me to premium. I've had it for more than a year now and for some reason last month it said it had a problem and i was switched back to a free account. I've tried...

Luke

Community Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Payment error but charged

I^ve been charged but i did not get premium.As you see in the screenshots.

Newbie

I^ve been charged but i did not get premium.As you see in the screenshots.   <removed sensitive info>

Luke

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Change of Country / Payment method

Hei! I moved from Germany to Finland quite some time ago, but I'm not able to change the country or the credit card I'm paying with. The instruction in the Help Center doesn't work /https://support.spotify.com/uk/article/How-can-I-change-my-country-s...

Newbie

Hei!   I moved from Germany to Finland quite some time ago, but I'm not able to change the country or the credit card I'm paying with. The instruction in the Help Center doesn't work /https://...

Luke

Community Legend

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

trouble change the credit card info

I tried changing my credit card info to new one. Because the old one got stolen. But It won't let me put thet expiration date. I tried plenty times, but failed. please help. thank you.

Visitor

I tried changing my credit card info to new one. Because the old one got stolen. But It won't let me put thet expiration date. I tried plenty times, but failed. please help. thank you.

Luke

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes