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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5374 Views
  • 23 replies
  • 2 likes
  • 5374 Views
  • 23 replies
  • 2 likes

Superuser Contribution No puedo cambiar mi pais

Abri cuenta premium cuando vivia en UK pero ahora me he mudado a Chile. No me permite cambiar mi medio de pago a una tarjeta chilenta dado que en mi cuenta figura UK como pais de residencia. Al intentar ingresar la tarjeta nueva, me sale un mensaje d...

  • Newbie
  • Abri cuenta premium cuando vivia en UK pero ahora me he mudado a Chile. No me permite cambiar mi medio de pago a una tarjeta chilenta dado que en mi cuenta figura UK como pais de residencia.&nbs...
  • MonicaM_Bogota
  • Roadie
  • 1086 Views
  • 1 replies
  • 0 likes
  • 1086 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with premium for family

Hi! We decided to try Premium with Family since it is cheaper than the regular one. Our payment fell through after a week and once i got it sorted up the subscription is gone. I registered the subscription again, then i sent invites to them but they ...

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  • Newbie
  • Hi! We decided to try Premium with Family since it is cheaper than the regular one. Our payment fell through after a week and once i got it sorted up the subscription is gone. I registered the subscr...
  • MonicaM_Bogota
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still charging for Spotify Account added to Family Plan TWO months ago

My wife and I had separate Spotify accounts, so two months ago I switched mine to the Family Plan. I invited her and she was added to the plan and got to keep all her playlists, which was cool. But we're still being charged for her solo plan. Which i...

  • Casual Listener
  • My wife and I had separate Spotify accounts, so two months ago I switched mine to the Family Plan.  I invited her and she was added to the plan and got to keep all her playlists, which was cool....
  • Scribbler1382
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account disappeared - Card still charged.

Hi, I’ve been on Spotify family for a few months but just recently tried to add my husband. I tried to login but apparently my username/email address is “not associated with any active Spotify account.” (I’m very sure it’s the right email/username.) ...

  • Newbie
  • Hi,   I’ve been on Spotify family for a few months but just recently tried to add my husband. I tried to login but apparently my username/email address is “not associated with any active Spoti...
  • MonicaM_Bogota
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripcion plan universitario

El dia de ayer pague la suscripcion al plan Universitario con los documentos que me pedian y no se realizo la suscripcion, volvi a intentar y nada, me salia error en el pago; entre a mi cuenta del banco y efectivamente se habian debitado dos veces el...

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  • Newbie
  • El dia de ayer pague la suscripcion al plan Universitario con los documentos que me pedian y no se realizo la suscripcion, volvi a intentar y nada, me salia error en el pago; entre a mi cuenta del ba...
  • MonicaM_Bogota
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled spotify premium and still got charged twice

I got spotify premium with the promotion they had going on and I cancel it and I'm still getting charge twice and i only have one account

  • Newbie
  • I got spotify premium with the promotion they had going on and I cancel it and I'm still getting  charge twice and i only have one account 
  • MonicaM_Bogota
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! I paid for Spotify premium by accidentally

hey, I was buying a spotify premiun for students but before I realized that I can't buy it because i'm in high school I put my card numbers and like paid for it and then came a new page where i had to put my name etc. But I didn't put my name because...

  • Casual Listener
  • hey, I was buying a spotify premiun for students but before I realized that I can't buy it because i'm in high school I put my card numbers and like paid for it and then came a new page where i had t...
  • Ekku
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

problems with first free month/ problemas com o primeiro mes de graca

No dia 22 de Fevereiro iniciei o primeiro mes de graca, registrei meu cartao de credito e etc. Porem hoje apareceu como se eu nunca tivesse feito nada, mas na notificacao no meu app (banco) do celular consta a compra.Tudo bem, depois de algumas horas...

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  • Newbie
  • No dia 22 de Fevereiro  iniciei o primeiro mes de graca, registrei meu cartao de credito e etc. Porem hoje apareceu como se eu nunca tivesse feito nada, mas na notificacao no meu app (banco) do ...
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant cancel premium

So i bought the new year special and i want to cancel it but its saying i dont have it but when i open the app i do i have premium features it also says i can TRY premium for free

  • Newbie
  • So i bought the new year special and i want to cancel it but its saying i dont have it but when i open the app i do i have premium features it also says i can TRY premium for free
  • Melody
  • Spotify
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Fui banido da conta familiar

Pela segunda vez fui banido da conta familiar ministrada por minha irma , sendo que moramos na mesma casa e participo efetivamente nos pagamentos da conta . Gostaria de uma definicao definitiva sobre o assunto pq se nao iremos cancelar a assinatura .

  • Newbie
  • Pela segunda vez fui banido da conta familiar ministrada por minha irma , sendo que moramos  na mesma casa e participo efetivamente nos pagamentos da conta . Gostaria de uma definicao definitiva...
  • Bittencourt
  • Spotify Star
  • 867 Views
  • 1 replies
  • 0 likes
  • 867 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for family premium by mistake

I tried to renew my premium account but by mistake I bought family premium just today, I already changed it to normal premium but, is there any chance to recover my money and not being charged twice in 15 days? (it says that my account will change in...

  • Newbie
  • I tried to renew my premium account but by mistake I bought family premium just today, I already changed it to normal premium but,  is there any chance to recover my money and not being charged ...
  • Melody
  • Spotify
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Premium

Hey,some time ago I started the trial premium.After this Month I quitted the abonnement.Now I wann to know how to make ist to Go on. When I try there is only the trial Version and as I already tried it my PayPal does Not work.Thank you

  • Newbie
  • Hey, some time ago I started the trial premium. After this Month I quitted the abonnement. Now I wann to know how to make ist to Go on. When I try there is only the trial Version and as I already ...
  • bjja123
  • Composer
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Your last payment didn’t go thru

Every time I open my Spotify this comes up even though they took my payment out and I cannot get past this can anybody help me or tell me who I contact

  • Newbie
  • Every time I open my Spotify this comes up even though they took my payment out and I cannot get past this can anybody help me or tell me who I contact
  • bjja123
  • Composer
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Superuser Contribution Being charged $13.80 twice a month

I am being charged twice a month. I checked my subscriptions page on my account and it only shows one subscription being activated. I'm not sure why this is happening. Is it possible that I have another spotify account open? I saw the double payments...

  • Newbie
  • I am being charged twice a month. I checked my subscriptions page on my account and it only shows one subscription being activated.  I'm not sure why this is happening. Is it possible that ...
  • ZullyB
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution alguien que me ayude con una suscripcion a premium familiar

holaun gusto saludarles, tengo una duda, el dia martes me sucribi con mi cuenta de SPOTIFY al PLAN FAMILIAR PREMIUM, realice todo el tramite con normalidad ingrese el metodo de pago y todo loque me pedia, unicamante envie una sola invitacion a mi hij...

  • Visitor
  • hola un gusto saludarles, tengo una duda, el dia martes me sucribi con mi cuenta de SPOTIFY al PLAN FAMILIAR PREMIUM, realice todo el tramite con normalidad ingrese el metodo de pago y todo loque me...
  • ZullyB
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change my county

I used to live in the UK but I moved to the Netherlands 6 months ago. I want to change my payment and location to my Dutch card but it won't let me. I've looked already at the answers the other people got and tried them and they haven't worked. It wo...

  • Newbie
  • I used to live in the UK but I moved to the Netherlands 6 months ago. I want to change my payment and location to my Dutch card but it won't let me. I've looked already at the answers the other peopl...
  • ZullyB
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with family premium

My Brother have signed up family premium and invite me on Dec 2017. I successfully joined the family premium then. Afterwards, Spotify sent me an email to reconfirmed my address but I missed the email. I was then unable to play any songs on Spotify s...

  • Newbie
  • My Brother have signed up family premium and invite me on Dec 2017. I successfully joined the family premium then.   Afterwards, Spotify sent me an email to reconfirmed my address but I missed...
  • ZullyB
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution No possibility to change country

Hi, I would like to subscribe to Premium, but I used the free version while I was living in Sweden and now I cant change the country, but the payment wont be accepted, because I have a czech Master card and the app doesnt accept my paypal either... s...

  • Casual Listener
  • Hi, I would like to subscribe to Premium, but I used the free version while I was living in Sweden and now I cant change the country, but the payment wont be accepted, because I have a czech Master c...
  • maximara
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

they charged me US $ 250 to my credit card

Hello, I have given a family plan account to my father and I have charged 250 dollars to my card ... how can this happen?

  • Newbie
  • Hello, I have given a family plan account to my father and I have charged 250 dollars to my card ... how can this happen?
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes