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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15423 Views
  • 27 replies
  • 3 likes
  • 15423 Views
  • 27 replies
  • 3 likes

Superuser Contribution Unable to go offline!

I'm on Spotify Premium for family but I can't seem to go into offline mode!It says Playback (unavailable now) and Music Quality (unavailable now) in my settings.

  • Newbie
  • I'm on Spotify Premium for family but I can't seem to go into offline mode! It says Playback (unavailable now) and Music Quality (unavailable now) in my settings.
  • Alfredo
  • Roadie
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Hulu

In December, I took advantage of the offer to get a year of Spotify for $99. Am I eligible to get the new Hulu discount? If so, how do I sign up? Thanks.

  • Gig Goer
  • In December, I took advantage of the offer to get a year of Spotify for $99. Am I eligible to get the new Hulu discount? If so, how do I sign up? Thanks.
  • Alfredo
  • Roadie
  • 317 Views
  • 1 replies
  • 0 likes
  • Hulu
    Premium
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount is not working!

I have tried to purchase the student discount subscription and it says “ Unfortunately, we couldn't confirm that you're a student.Please check your details and try again.If we still can't confirm your details, you won't be charged.Any pending charges...

  • Newbie
  • I have tried to purchase the student discount subscription and it says “ Unfortunately, we couldn't confirm that you're a student. Please check your details and try again. If we still can't...
  • Alfredo
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeeming in another country

I live in the USA normally, and I've used premium for a few years. I'm currently living in Germany, but will eventually go back. Unfortnately, my card that I charge for my account had to be deactivated, and I haven't gotten the replacement card yet. ...

  • Newbie
  • I live in the USA normally, and I've used premium for a few years. I'm currently living in Germany, but will eventually go back. Unfortnately, my card that I charge for my account had to be deactivat...
  • Alfredo
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed

On my app it's states that my recent payment failed but according to my bank account 9.99 was taken out on 9/4/18??

  • Newbie
  • On my app it's states that my recent payment failed but according to my bank account 9.99 was taken out on 9/4/18?? 
  • Alfredo
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago

Porque se me hizo un cargo si me suscribi a una promoción donde decía que la suscripción es gratis

  • Newbie
  • Porque se me hizo un cargo si me suscribi a  una promoción donde decía que la suscripción es gratis 
  • Alfredo
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution SWITCHING COUNTRY AND STUDENT DISCOUNT

Hi there! I was a student in the US so my spotify student premium account is based in the US but I am now a student in the UK and I need to verify that I am student again because I am being charge full price again.When I try to change the country (by...

  • Visitor
  • Hi there!   I was a student in the US so my spotify student premium account is based in the US but I  am now a student in the UK and I need to verify that I am student again because I am ...
  • Alfredo
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund for premium- this is the worst music service I've ever seen.

At least 75% of the time the app doesn't even work- just shows a dark screen, even after restarting three or four times. And there isn't even any customer service support. I was gifted this awful subscription, how can I get my mom a refund so I can g...

  • Newbie
  • At least 75% of the time the app doesn't even work- just shows a dark screen, even after restarting three or four times. And there isn't even any customer service support. I was gifted this awful sub...
  • Alfredo
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting premium via globe mobile (Philippines)

How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!

  • Newbie
  • How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!
  • Alfredo
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free trial Renew date changed

I started the 3 months free trial and it told me I would be charged April 11th, 2018.I got on to check it and it changed to November 4th, 2018

  • Newbie
  • I started the 3 months free trial and it told me I would be charged April 11th, 2018. I got on to check it and it changed to November 4th, 2018 
  • Alfredo
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cobro doble premium estudiante

Hola, hoy 10 de octubre he contratado premium estudiante y se me ha hecho un doble cobro. Ruego que se pongan en contacto conmigo para poder solucionar esto y que se me devuelva el dinero. Mi correo sergiio.r15@gmail.com o sergiio.r15@hotmail.com. En...

  • Casual Listener
  • Hola, hoy 10 de octubre he contratado premium estudiante y se me ha hecho un doble cobro.  Ruego que se pongan en contacto conmigo para poder solucionar esto y que se me devuelva el dinero.&nbsp...
  • D1075
  • Casual Listener
  • 2395 Views
  • 8 replies
  • 1 likes
  • 2395 Views
  • 8 replies
  • 1 likes

Superuser Contribution Offline Mode Download Limit

Why is there a limit to the amount of songs that you can save for offline play? I’ve reached this limit now and am unable to save any more songs! Surely paying for this service, you should be able to save as many songs as you like!

  • Newbie
  • Why is there a limit to the amount of songs that you can save for offline play? I’ve reached this limit now and am unable to save any more songs! Surely paying for this service, you should be able to...
  • Alfredo
  • Roadie
  • 333 Views
  • 1 replies
  • 1 likes
  • 333 Views
  • 1 replies
  • 1 likes

Superuser Contribution Still being charged by Rogers. (cell provider)

Our family uses the Spotify family plan. My wife is still being charged for Spotify by her cell phone provider. (Rogers) I've contacted Rogers to have it stopped and they say it has been. However, we're still getting the monthly charge. On this last ...

  • Newbie
  • Our family uses the Spotify family plan. My wife is still being charged for Spotify by her cell phone provider. (Rogers) I've contacted Rogers to have it stopped and they say it has been. However, we...
  • Alfredo
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone free premium Spotify not working

Hi,i recently got a new contract with Vodafone where I get free premium Spotify for 12 months. I linked my old Spotify account (annahenriques) to my Vodafone contract but my Spotify is still the free version with adds. How do I get it to the premium ...

  • Newbie
  • Hi, i recently got a new contract with Vodafone where I get free premium Spotify for 12 months. I linked my old Spotify account (annahenriques) to my Vodafone contract but my Spotify is still the fr...
  • Alfredo
  • Roadie
  • 737 Views
  • 1 replies
  • 0 likes
  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan in Turkey

Hello, my husband sent me an invitation for family plan I accepted it in my email but it does not allow me join to the plan. Could you please help?

  • Newbie
  • Hello,   my husband sent me an invitation for family plan I accepted it in my email but it does not allow me join to the plan. Could you please help?
  • Alfredo
  • Roadie
  • 932 Views
  • 1 replies
  • 0 likes
  • 932 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment premium issue

Hello. My card expired this weekend and I added a new one in the app at saturday and paid for a whole year, thought everything was ok. When I opened Spotify today it says I have to update payment to continue listening. Did that saturday and my accoun...

  • Newbie
  • Hello. My card expired this weekend and I added a new one in the app at saturday and paid for a whole year, thought everything was ok. When I opened Spotify today it says I have to update payment to ...
  • Alfredo
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prerium charges every month

Suppose to be: you should pay 139 pesos for 3 months but what happened to me, I already paid for 3 months last month and they charge me this month for another 3 months. Please help me. Thanks

  • Newbie
  • Suppose to be: you should pay  139 pesos for  3 months but what happened to me, I already paid for 3 months last month and they charge me this month for another 3 months. Please help me. Th...
  • Alfredo
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution De premium a familiar sin mi consentimiento

Hoy he descubierto que me han cambiado el plan de premium a familiar sin haberlo solicitado. Y me han cobrado 15 euros en lugar de 10. ¿Por qué han hecho esto?

  • Newbie
  • Hoy he descubierto que me han cambiado el plan de premium a familiar sin haberlo solicitado. Y me han cobrado 15 euros en lugar de 10. ¿Por qué han hecho esto?
  • Alfredo
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Invalid Credit card

spotify is telling me that my card is invalid when I've typed in every single number right and my card is actully valid?

  • Newbie
  • spotify is telling me that my card is invalid when I've typed in every single number right and my card is actully valid? 
  • Simeon_
  • Regular
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes