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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130821 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62834 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242665 Views
149 replies
13 likes
Hi, can you tell me please what I have to do, when I want change account from premium to premium family? Thanks for the answer.
Hi, can you tell me please what I have to do, when I want change account from premium to premium family? Thanks for the answer.
Spotify Star
211 Views
1 replies
0 likes
I was availing the promo of SPOTIFY more than 3 months ago. But I was charged more than the promo fee. Can u check? Thanks
I was availing the promo of SPOTIFY more than 3 months ago. But I was charged more than the promo fee. Can u check? Thanks
Roadie
396 Views
1 replies
0 likes
Why can't I change my credicard details via mobile device?
Why can't I change my credicard details via mobile device?
Spotify Star
289 Views
1 replies
0 likes
I just recently closed all my checking accounts and opened new ones, and I am unable to change my payment method. It keeps asking me to change my payment option and every time I click "Update" it just redirects me to the same page. This is pretty stu...
I just recently closed all my checking accounts and opened new ones, and I am unable to change my payment method. It keeps asking me to change my payment option and every time I click "Update" it jus...
Casual Listener
435 Views
3 replies
0 likes
I entered my credit card numbers, but i cancelled because i couldn't verify that i'm a student.The first time i cancelled was because i didn't know how and was confused on what to do. Second time i cancelled because it said university/college student...
I entered my credit card numbers, but i cancelled because i couldn't verify that i'm a student. The first time i cancelled was because i didn't know how and was confused on what to do. Second time i...
Spotify Star
289 Views
1 replies
0 likes
I have only one account linked to muy credit card. But i got two payments to spotify one in spotify and another on PayPal to spotify. What can i do? or why is happening this?
I have only one account linked to muy credit card. But i got two payments to spotify one in spotify and another on PayPal to spotify. What can i do? or why is happening this? <removed s...
Community Legend
251 Views
1 replies
0 likes
Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa fecha?
Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa...
Moderator
336 Views
1 replies
0 likes
I have applied for a 30 day free trial but when I went on the app it said ‘welcome to your 7 day free trial’ does this mean I won’t have 30 days?
I have applied for a 30 day free trial but when I went on the app it said ‘welcome to your 7 day free trial’ does this mean I won’t have 30 days?
Moderator
333 Views
1 replies
0 likes
After my month finished it told me that in quebec we arn't allowed to use individual accounts and asked to upgrade to family or a year plan. Is it true that quebec cannot have individual accounts?
After my month finished it told me that in quebec we arn't allowed to use individual accounts and asked to upgrade to family or a year plan. Is it true that quebec cannot have individual accounts?
Spotify Star
651 Views
3 replies
0 likes
At first it wouldn't take my password so I reset that and still can't access my premium. Its like it's not even there . Any advice would be greatly appreciated. I really don't want to start a new one and end up paying for 2 accounts. Thanks
At first it wouldn't take my password so I reset that and still can't access my premium. Its like it's not even there . Any advice would be greatly appreciated. I really don't want to sta...
Community Legend
249 Views
1 replies
0 likes
Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so somebody can help me with that why they chargue my debit...
Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so someb...
Roadie
299 Views
1 replies
0 likes
Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment method to this premium plan, is there any other way around th...
Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment m...
Spotify Star
397 Views
1 replies
0 likes
We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it again only to have the PayPal not working as a pay...
We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it...
Roadie
247 Views
1 replies
0 likes
Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it second try. The same. So I've decided to go for the tria...
Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it secon...
Newbie
311 Views
1 replies
0 likes
I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the day I have to pay and cancelling it?
I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the...
Community Legend
448 Views
4 replies
1 likes
hello!i have recently moved to Israel from Australia, and my spotify account is set to australia with my Oz credit card. today, i have been trying to change my country/payment method to my israeli details, though the website doesnt let me change my c...
hello! i have recently moved to Israel from Australia, and my spotify account is set to australia with my Oz credit card. today, i have been trying to change my country/payment method to my...
Spotify Legend
1595 Views
14 replies
3 likes
After last big update in "Play with Device" section appears not my devices. Like in example attachment:Ten komputer (is just my computer)and then...Lg x Power (sometimes some PS3 or PS4)there is no Lg x in home, also no PS.Accout premum family, but a...
After last big update in "Play with Device" section appears not my devices. Like in example attachment: Ten komputer (is just my computer) and then... Lg x Power (sometimes some PS3 or PS4) there...
Casual Listener
356 Views
2 replies
0 likes
Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit from the Premium account. However, when she tries to...
Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit f...
Spotify Star
930 Views
1 replies
0 likes
do i own the music...no time limit , keep on desk, upload to my cloud, etc?
do i own the music...no time limit , keep on desk, upload to my cloud, etc?
Community Legend
573 Views
3 replies
0 likes
After last big spotify (windows) update in my library all fallowed artists and albums disappeared. Since then spottify shows some random (or advertised?) artists / albums which i dont need, even if i added my own fallowed artists.Also on Playlists sp...
After last big spotify (windows) update in my library all fallowed artists and albums disappeared. Since then spottify shows some random (or advertised?) artists / albums which i dont need, even if i...
Roadie
360 Views
1 replies
0 likes
