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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132105 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66553 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
248750 Views
153 replies
13 likes
Hello you all! I upgraded my Spotify account to premium last week, but I'm still in free modusI also received confirmation via email, I restarted the phone and relogged in Spotify, still nothing.What's happening?! Thanks a lot
Hello you all! I upgraded my Spotify account to premium last week, but I'm still in free modus I also received confirmation via email, I restarted the phone and relogged in Spotify, still not...
Community Legend
746 Views
5 replies
0 likes
I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the day I have to pay and cancelling it?
I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the...
Community Legend
471 Views
4 replies
1 likes
I'm trying to change my country from US to israel, i followed the "change country" help page, accourding to it, i need to go to subscription and click update.when i do so, i enter my postal code, and it returns an error:"Enter a valid zip or postal c...
I'm trying to change my country from US to israel, i followed the "change country" help page, accourding to it, i need to go to subscription and click update. when i do so, i enter my postal code, a...
Newbie
458 Views
1 replies
1 likes
Hallo! Ich benoetige schnelle Hilfe. Nach dem einloesen eines Gutscheins und nach Aufbrauchen des Guthabens werden die monatlichen Gebuehren automatisch weiter abgebucht oder stoppt das Premium Abo? Lg
Hallo! Ich benoetige schnelle Hilfe. Nach dem einloesen eines Gutscheins und nach Aufbrauchen des Guthabens werden die monatlichen Gebuehren automatisch weiter abgebucht oder stoppt das Premium Abo? ...
Community Legend
1393 Views
1 replies
0 likes
I have a premium account, I want to open a family plan but first I would like to know if after opening it something will happen to my actual account, and if the rest of the users of the plan can access my playlists and my music Thank you
I have a premium account, I want to open a family plan but first I would like to know if after opening it something will happen to my actual account, and if the rest of the users of the plan can acce...
Casual Listener
561 Views
2 replies
0 likes
Will the downloaded songs still be downloaded when your trial ends?
Will the downloaded songs still be downloaded when your trial ends?
Spotify Star
261 Views
1 replies
0 likes
Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment method to this premium plan, is there any other way around th...
Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment m...
Spotify Star
405 Views
1 replies
0 likes
Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit from the Premium account. However, when she tries to...
Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit f...
Spotify Star
939 Views
1 replies
0 likes
Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it second try. The same. So I've decided to go for the tria...
Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it secon...
Newbie
320 Views
1 replies
0 likes
After last big update in "Play with Device" section appears not my devices. Like in example attachment:Ten komputer (is just my computer)and then...Lg x Power (sometimes some PS3 or PS4)there is no Lg x in home, also no PS.Accout premum family, but a...
After last big update in "Play with Device" section appears not my devices. Like in example attachment: Ten komputer (is just my computer) and then... Lg x Power (sometimes some PS3 or PS4) there...
Casual Listener
362 Views
2 replies
0 likes
After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried this process about 10-15 times.
After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried th...
Community Legend
294 Views
1 replies
0 likes
Hi, why there isn't any family plan subsricption in Israel?
Hi, why there isn't any family plan subsricption in Israel?
Newbie
833 Views
2 replies
3 likes
Hi. I am currently in a family plan but I´m gonna move with my brothers and I´m planning in creating a new family plan with them and leave the one I´m right now. Does anybody know if I leave the plan I´m at this moment can I create a new plan with th...
Hi. I am currently in a family plan but I´m gonna move with my brothers and I´m planning in creating a new family plan with them and leave the one I´m right now. Does anybody know if I leave the plan...
Spotify Star
432 Views
3 replies
0 likes
Is there a number I can call to have questions answered about my payments?
Is there a number I can call to have questions answered about my payments?
Not applicable
695 Views
7 replies
0 likes
I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pending transaction for Spotify Premium but I don’t have the acce...
I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pendin...
Spotify Star
313 Views
1 replies
0 likes
Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me. Please help me cancel this reacuring transaction and refund my premiums.
Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me. Please help me cancel this reacuring transactio...
Spotify Star
263 Views
1 replies
0 likes
I have been charged for premuim on an acount you guys disabled due to some issues.
I have been charged for premuim on an acount you guys disabled due to some issues.
Composer
375 Views
1 replies
0 likes
Myself and many others would love to have the option to pay for spotify premium using a one time payment option.Some of us think it's safer this way or for me it's a matter of convenience since i don't have a debit/credit card and i don't plan gettin...
Myself and many others would love to have the option to pay for spotify premium using a one time payment option.Some of us think it's safer this way or for me it's a matter of convenience since i don...
Casual Listener
6611 Views
3 replies
6 likes
I just got my new VISA Card and received the notification that i need to update my payment details. As soon as i click on "UPDATE" (under Subscription) nothing happens. It just refreshes the page. I just want to fill in my new VISA Informations and t...
I just got my new VISA Card and received the notification that i need to update my payment details. As soon as i click on "UPDATE" (under Subscription) nothing happens. It just refreshes the page. I ...
Newbie
317 Views
1 replies
0 likes
Cerco di annullare il mio abbonamento premium ma andando in account mi dice sempre questo:Stiamo apportando piccoli miglioramenti.Riprova più tardi o contatta l'assistenza clienti per gestire il tuo abbonamento. Come posso fare?
Cerco di annullare il mio abbonamento premium ma andando in account mi dice sempre questo: Stiamo apportando piccoli miglioramenti. Riprova più tardi o contatta l'assistenza clienti per gestire il ...
Newbie
864 Views
1 replies
0 likes
