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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149891 Views

69 replies

10 likes

Premium for Family
  • 149891 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95575 Views

89 replies

4 likes

  • 95575 Views
  • 89 replies
  • 4 likes

Superuser Contribution payment being charged in two cards

i have a family subscription that i initially started paying with one card, but then spotify told me that the pyment wasn't going through, so i payed with another card and now it looks like i'm paying with both cards, because i have the charge made o...

Newbie

i have a family subscription that i initially started paying with one card, but then spotify told me that the pyment wasn't going through, so i payed with another card and now it looks like i'm payin...

SergioDavid

Roadie

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Canje de tarjeta de prepago

Ingrese el PIN de la tarjeta de prepago, me lo canjearon, pero no tengo servicio y no puedo descargar musica.

Casual Listener

Ingrese el PIN de la tarjeta de prepago, me  lo canjearon, pero no tengo servicio y no puedo descargar musica.

ambro_guti

Casual Listener

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Change free account to premium

HI, I would like to know how I change my free accoun to premium account in the app in my Iphone? I already bought the premium online but I could not change it in my phone. Can you let me know how I change my app to premium?

Newbie

HI, I would like to know how I change my free accoun to premium account in the app in my Iphone? I already bought the premium online but I could not change it in my phone. Can you let me know how I c...

Luke

Community Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Payment options that doesn't require credit card/paypal?

Hi, I'm interested in upgrading my account to premium, but I don't have a credit card/paypal that I'm allowed to use. There aren't any spotify gift cards available on where I live (Canada) And apparently I can't use Visa gift cards as well. Is there ...

Visitor

Hi, I'm interested in upgrading my account to premium, but I don't have a credit card/paypal that I'm allowed to use. There aren't any spotify gift cards available on where I live (Canada) And appare...

Maxim

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Student discount problem

I’m a student but I have been charged full price on renewal of my subscription? Is there a way to get my money back?

Newbie

I’m a student but I have been charged full price on renewal of my subscription? Is there a way to get my money back?

Maxim

Spotify Star

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium card code scratched off

Hi, just bought a Spotify premium card and while scratching the code, it fell off and is now unreadable. I talked to the store where I bought the card and they said to talk directly with Spotify. How can I get a new code to activate the premium servi...

Newbie

Hi, just bought a Spotify premium card and while scratching the code, it fell off and is now unreadable. I talked to the store where I bought the card and they said to talk directly with Spotify. How...

Maxim

Spotify Star

26468 Views

1 replies

2 likes

  • 26468 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Changing payment method for new country

Hi all, I know there are topics already, but those didn't help me. I moved in to Germany. I want to change my payment method. I want to pay by my German credit card. The thing is I cannot change my country from "Change Profile" menu. Because it is di...

Newbie

Hi all,   I know there are topics already, but those didn't help me. I moved in to Germany. I want to change my payment method. I want to pay by my German credit card. The thing is I cannot ch...

Alfredo

Roadie

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment failed

Hi, I recieved a mail telling me that the subscription payment had failed. However, the credit card still works perfectly.The message I recieve goes with this post.

Newbie

Hi, I recieved a mail telling me that the subscription payment had failed. However, the credit card still works perfectly. The message I recieve goes with this post.  

Alfredo

Roadie

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

CANNOT UPDATE PAYMENT DETAILS

My credit card was recently cancelled and so my payment for my premium account failed. I have been trying for the past week to update my payment details but when i press the UPDATE button it simply redirects me to the same page and there is no option...

Newbie

My credit card was recently cancelled and so my payment for my premium account failed.  I have been trying for the past week to update my payment details but when i press the UPDATE button it s...

LizOlivier

Newbie

956 Views

7 replies

1 likes

  • 956 Views
  • 7 replies
  • 1 likes

Superuser Contribution Pay by Mobile option

Why am I not “eligible for pay by mobile” option? I don’t have a credit card and now I don’t know how to continue my premium subscription. Is this just a bug in the Spotify system or what?

Newbie

Why am I not “eligible for pay by mobile” option? I don’t have a credit card and now I don’t know how to continue my premium subscription. Is this just a bug in the Spotify system or what? 

Alfredo

Roadie

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed to Singtel Spotify premium but it still shows that i am on free.

Hi, I cancelled my free trial and paid for Singtel premium. The singtel account has been updated however i am still on free on Spotify. Please advise.

Newbie

Hi, I cancelled my free trial and paid for Singtel premium. The singtel account has been updated however i am still on free on Spotify. Please advise.  

Alfredo

Roadie

887 Views

1 replies

0 likes

  • 887 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change payment method and date

Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account, so if there is another way, I would be happy to g...

Newbie

Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account...

Alfredo

Roadie

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email adress issue

I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't have my confirmation email. What can i do?

Newbie

I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't hav...

Alfredo

Roadie

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution updates payment information

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....

Newbie

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing hap...

Alfredo

Roadie

835 Views

1 replies

0 likes

iOS
Mobile
Windows
  • 835 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription error

So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next thing you know I’m at back to basic. Now that I am...

Newbie

So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next...

Alfredo

Roadie

3450 Views

1 replies

0 likes

  • 3450 Views
  • 1 replies
  • 0 likes

Superuser Contribution FIDO 6 MONTHS FREE PREMIUM TRAIL PAYMENT ISSUE

Dear Spotify, I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment not accepted. I called my bank and they told me its not the ...

Newbie

Dear Spotify,   I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment ...

Alfredo

Roadie

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed, but still getting email reminders to pay

Hello there, Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below: However, 1- I still receive email messages asking me to pay for subscription else the premium status goes missing, as per screenshot be...

Newbie

Hello there,    Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below:       However,    1- I still recei...

Alfredo

Roadie

761 Views

1 replies

0 likes

  • 761 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment isnt acepted

triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one

Newbie

 triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one 

Alfredo

Roadie

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot pay with specific card "payment failed" HELP

So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it still says "payment failed". I literally just purchsed...

Visitor

So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it sti...

Alfredo

Roadie

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating to student subs

Hi,I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, except the free playlists. Mike

Newbie

Hi, I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, ...

Alfredo

Roadie

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes