Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146377 Views

69 replies

10 likes

Premium for Family
  • 146377 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91970 Views

89 replies

4 likes

  • 91970 Views
  • 89 replies
  • 4 likes

Superuser Contribution updates payment information

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....

Newbie

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing hap...

Alfredo

Roadie

822 Views

1 replies

0 likes

iOS
Mobile
Windows
  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription error

So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next thing you know I’m at back to basic. Now that I am...

Newbie

So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next...

Alfredo

Roadie

3427 Views

1 replies

0 likes

  • 3427 Views
  • 1 replies
  • 0 likes

Superuser Contribution FIDO 6 MONTHS FREE PREMIUM TRAIL PAYMENT ISSUE

Dear Spotify, I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment not accepted. I called my bank and they told me its not the ...

Newbie

Dear Spotify,   I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment ...

Alfredo

Roadie

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed, but still getting email reminders to pay

Hello there, Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below: However, 1- I still receive email messages asking me to pay for subscription else the premium status goes missing, as per screenshot be...

Newbie

Hello there,    Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below:       However,    1- I still recei...

Alfredo

Roadie

748 Views

1 replies

0 likes

  • 748 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment isnt acepted

triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one

Newbie

 triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one 

Alfredo

Roadie

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot pay with specific card "payment failed" HELP

So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it still says "payment failed". I literally just purchsed...

Visitor

So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it sti...

Alfredo

Roadie

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating to student subs

Hi,I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, except the free playlists. Mike

Newbie

Hi, I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, ...

Alfredo

Roadie

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payed for a subscription, and it didn't say I had premium even tho it said I payed, so I tried again

Payed for a subscription and waited 30 minutes, and it didn't say I had premium even tho it said I payed, so I tried again and it accepted my money I thought it may have been a fluke or something. Now I have been charged 20$, and I only wished to hav...

Newbie

Payed for a subscription and waited 30 minutes, and it didn't say I had premium even tho it said I payed, so I tried again and it accepted my money I thought it may have been a fluke or something. No...

Alfredo

Roadie

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Zip code invalid

Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my address's zip code from the Israeli postal service websi...

Casual Listener

Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my addre...

Tomer1

Casual Listener

7213 Views

4 replies

2 likes

  • 7213 Views
  • 4 replies
  • 2 likes

Pague por 12 meses pero mi cuenta premium esta en pausa

El 17 de marzo hice el pago por adelantado por 12 meses, con un tarjeta nueva a la que tenia registrada (ya que la anterior la di de baja). El dinero salio de mi cuenta y tengo el recibo en mi cuenta de Spotify y en mi correo. Sin embargo, mi cuenta ...

Newbie

El 17 de marzo hice el pago por adelantado por 12 meses, con un tarjeta nueva a la que tenia registrada (ya que la anterior la di de baja). El dinero salio de mi cuenta y tengo el recibo en mi cuenta...

413 Views

0 replies

1 likes

  • 413 Views
  • 0 replies
  • 1 likes

Superuser Contribution Acount reactivation after payment

I can't reactivate my account into premium after having paid for it at a local merchant store by cash. I've got the reference number for payment but still cant be able to access my premium account. Its still asking for update payment even though i've...

Newbie

I can't reactivate my account into premium after having paid for it at a local merchant store by cash. I've got the reference number for payment but still cant be able to access my premium account. I...

SergioDavid

Roadie

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happened to my subscription?

We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it again only to have the PayPal not working as a pay...

Newbie

We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it...

SergioDavid

Roadie

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extra charges

Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so somebody can help me with that why they chargue my debit...

Newbie

Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so someb...

SergioDavid

Roadie

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get trial or pay for a subscription

Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?

Casual Listener

Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?

MihneaI

Casual Listener

332 Views

2 replies

0 likes

  • 332 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to remove subscripion and get my money back?

HelloI have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR

Newbie

Hello I have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back?   BR

SergioDavid

Roadie

323 Views

1 replies

1 likes

  • 323 Views
  • 1 replies
  • 1 likes

Superuser Contribution Payment

I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this?

Newbie

I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this? 

SergioDavid

Roadie

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought a premium for a month but premium didnt received

Hello, i bought a premium for a month but when i enter spotify there was a "payment failed" attention and my money has taken help me what should i do?

Newbie

Hello, i bought a premium for a month but when i enter spotify there was a "payment failed" attention and my money has taken help me what should i do? 

SergioDavid

Roadie

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium. I signed up for the 90 day free Spotify which will and at the end of March.

I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill mother for the past three months. Is there anyway I can ...

Newbie

 I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill...

SergioDavid

Roadie

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

How long until you get charged again after one failed transaction? 

Newbie

How long until you get charged again after one failed transaction? 

SergioDavid

Roadie

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want stop prenium but I lose my account

I want stop prenium but I lose my account, how stop it?I don't have my mail or my pseudo. Thx

Newbie

I want stop prenium but I lose my account, how stop it? I don't have my mail or my pseudo.   Thx

SergioDavid

Roadie

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes