Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67368 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132630 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68153 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251084 Views
154 replies
13 likes
I have only one account linked to muy credit card. But i got two payments to spotify one in spotify and another on PayPal to spotify. What can i do? or why is happening this?
I have only one account linked to muy credit card. But i got two payments to spotify one in spotify and another on PayPal to spotify. What can i do? or why is happening this? <removed s...
Community Legend
264 Views
1 replies
0 likes
I activated my account thru my prepaid sim and after being charged, my spotify is still not on premium.. please help me fixing this. Thanks in advance!
I activated my account thru my prepaid sim and after being charged, my spotify is still not on premium.. please help me fixing this. Thanks in advance!
Community Legend
939 Views
1 replies
0 likes
Hi i would like to ask help because i already pay my premium subscription however in my account my subscription is still FREE. Thank you.
Hi i would like to ask help because i already pay my premium subscription however in my account my subscription is still FREE. Thank you.
Community Legend
232 Views
1 replies
0 likes
Hi, I live in the Republic of Moldova, is nearby with Romania, and in Romania, oficial was launched Spotify why not to star in our country, only what need to do just to have possibility to pay with cards from my country, please Spotify
Hi, I live in the Republic of Moldova, is nearby with Romania, and in Romania, oficial was launched Spotify why not to star in our country, only what need to do just to have possibility to pay w...
Spotify Star
8048 Views
1 replies
12 likes
Hi, can you tell me please what I have to do, when I want change account from premium to premium family? Thanks for the answer.
Hi, can you tell me please what I have to do, when I want change account from premium to premium family? Thanks for the answer.
Spotify Star
227 Views
1 replies
0 likes
I entered my credit card numbers, but i cancelled because i couldn't verify that i'm a student.The first time i cancelled was because i didn't know how and was confused on what to do. Second time i cancelled because it said university/college student...
I entered my credit card numbers, but i cancelled because i couldn't verify that i'm a student. The first time i cancelled was because i didn't know how and was confused on what to do. Second time i...
Spotify Star
301 Views
1 replies
0 likes
Why can't I change my credicard details via mobile device?
Why can't I change my credicard details via mobile device?
Spotify Star
306 Views
1 replies
0 likes
I recently changed my credit card, and so I need to update my payment method. I know that this is supposed to be done on https://www.spotify.com/us/account/subscription/, where there is an "Update" button underneath "Payment method". But when I click...
I recently changed my credit card, and so I need to update my payment method. I know that this is supposed to be done on https://www.spotify.com/us/account/subscription/, where there is an "Upda...
Casual Listener
1638 Views
12 replies
2 likes
I tried to update my credit card information in the following url, but it's not working.https://www.spotify.com/account/subscription/change-payment/ When i click the 'Update' button, it simply refreshes/redirects back to the same page. I tried in Fir...
I tried to update my credit card information in the following url, but it's not working. https://www.spotify.com/account/subscription/change-payment/ When i click the 'Update' button, it si...
Newbie
327 Views
1 replies
0 likes
Hello you all! I upgraded my Spotify account to premium last week, but I'm still in free modusI also received confirmation via email, I restarted the phone and relogged in Spotify, still nothing.What's happening?! Thanks a lot
Hello you all! I upgraded my Spotify account to premium last week, but I'm still in free modus I also received confirmation via email, I restarted the phone and relogged in Spotify, still not...
Community Legend
762 Views
5 replies
0 likes
I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the day I have to pay and cancelling it?
I'm trying to change my payment method to my new card and whenever I click update, it never gives me an option to change the method. Is there any other way to change it besides riding it out till the...
Community Legend
487 Views
4 replies
1 likes
I'm trying to change my country from US to israel, i followed the "change country" help page, accourding to it, i need to go to subscription and click update.when i do so, i enter my postal code, and it returns an error:"Enter a valid zip or postal c...
I'm trying to change my country from US to israel, i followed the "change country" help page, accourding to it, i need to go to subscription and click update. when i do so, i enter my postal code, a...
Newbie
463 Views
1 replies
1 likes
Hallo! Ich benoetige schnelle Hilfe. Nach dem einloesen eines Gutscheins und nach Aufbrauchen des Guthabens werden die monatlichen Gebuehren automatisch weiter abgebucht oder stoppt das Premium Abo? Lg
Hallo! Ich benoetige schnelle Hilfe. Nach dem einloesen eines Gutscheins und nach Aufbrauchen des Guthabens werden die monatlichen Gebuehren automatisch weiter abgebucht oder stoppt das Premium Abo? ...
Community Legend
1401 Views
1 replies
0 likes
I have a premium account, I want to open a family plan but first I would like to know if after opening it something will happen to my actual account, and if the rest of the users of the plan can access my playlists and my music Thank you
I have a premium account, I want to open a family plan but first I would like to know if after opening it something will happen to my actual account, and if the rest of the users of the plan can acce...
Casual Listener
565 Views
2 replies
0 likes
Will the downloaded songs still be downloaded when your trial ends?
Will the downloaded songs still be downloaded when your trial ends?
Spotify Star
263 Views
1 replies
0 likes
Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment method to this premium plan, is there any other way around th...
Hello. I am currently studying at the university, in Portugal. I want to benefit from the discount, however I do not have a credit card, only debit card and I can't add PayPal as a payment m...
Spotify Star
406 Views
1 replies
0 likes
Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit from the Premium account. However, when she tries to...
Hi there! I'm user juanclaudioderamon, writing from Rome, Italy. Here's the problem: a couple of month ago I decided to upgrade to Family Premium in order to invite my wife Magda Palleja to benefit f...
Spotify Star
941 Views
1 replies
0 likes
Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it second try. The same. So I've decided to go for the tria...
Hi guys, today I decided to start using Spotify, I've downloaded the app and I was trying to get the student at first but I could not find my school to confirm it. I've exit the app and gave it secon...
Newbie
339 Views
1 replies
0 likes
After last big update in "Play with Device" section appears not my devices. Like in example attachment:Ten komputer (is just my computer)and then...Lg x Power (sometimes some PS3 or PS4)there is no Lg x in home, also no PS.Accout premum family, but a...
After last big update in "Play with Device" section appears not my devices. Like in example attachment: Ten komputer (is just my computer) and then... Lg x Power (sometimes some PS3 or PS4) there...
Casual Listener
367 Views
2 replies
0 likes
After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried this process about 10-15 times.
After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried th...
Community Legend
295 Views
1 replies
0 likes
