Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132186 Views

69 replies

10 likes

Premium for Family
  • 132186 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66690 Views

89 replies

4 likes

  • 66690 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

248920 Views

154 replies

13 likes

  • 248920 Views
  • 154 replies
  • 13 likes

Solved!! Won't let me upgrade to premium?

I've been trying to upgrade to premium Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal, if that makes a difference)

Casual Listener

I've been trying to upgrade to premium  Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal...

Satinella

Newbie

917 Views

6 replies

0 likes

  • 917 Views
  • 6 replies
  • 0 likes

Superuser Contribution pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5

pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5

Newbie

pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5

user-removed

Not applicable

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Spotify premium account and dying without my playlist!!

I need help!! I got a new iPhone. Tried to log into my Spotify account but couldn’t remember my password. Did a password recovery and now I’m logged into a free trial account with no access to any of my playlists. My husband has his playlists still I...

Newbie

I need help!! I got a new iPhone. Tried to log into my Spotify account but couldn’t remember my password. Did a password recovery and now I’m logged into a free trial account with no access to any of...

user-removed

Not applicable

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Rogers

Does anyone know how to switch over to a family premium plan once your free Rogers 6 months free subscription is up?

Newbie

Does anyone know how to switch over to a family premium plan once your free Rogers 6 months free subscription is up?  

kathyf99

Newbie

404 Views

3 replies

0 likes

  • 404 Views
  • 3 replies
  • 0 likes

I have been paying dubble since November

Hey!in November I got a new credit card. So on Spotify I had to change my card number ofc. The first time it didn’t work. So I did it one more time, and now I have been paying dubble since then. How do I get back to normal paying and get the other mo...

Visitor

Hey! in November I got a new credit card. So on Spotify I had to change my card number ofc. The first time it didn’t work. So I did it one more time, and now I have been paying dubble since then. Ho...

user-removed

Not applicable

333 Views

2 replies

0 likes

  • 333 Views
  • 2 replies
  • 0 likes

Yearly subscription

I am interested in getting the yearly subscription but if I get the yearly subscription do I lose out on my 30 day free trial.Am I able to play spot if I in my 2015 Toyota Camry?I have an Amazon device and how what I link spot if I to my Amazon echo ...

Casual Listener

I am interested in getting the yearly subscription but if I get the yearly subscription do I lose out on my 30 day free trial. Am I able to play spot if I in my 2015 Toyota Camry? I have an Amazon ...

aca1992

Regular

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

premium redownload

I was on spotify about a week ago, when a red bar across the top screen showed up and said something about doing something with my premium subscription or I would lose it. It is now February 2018, and I have had premium since August of 2017. I kind o...

Newbie

I was on spotify about a week ago, when a red bar across the top screen showed up and said something about doing something with my premium subscription or I would lose it. It is now February 2018, an...

Tom

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Trouble reactivating premium

I had a paypal issue that caused me to lose my Premium Membership. Since then i had my paypal straightened out and its back to paying netflix, etc. When i choose spotify premium it sends me to paypal and asks for a credit card(which i never needed be...

Casual Listener

I had a paypal issue that caused me to lose my Premium Membership.  Since then i had my paypal straightened out and its back to paying netflix, etc.  When i choose spotify premium it sends ...

Tom

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Solved!! Can not get in family package

i was get invited by my sister to use family package,but when i send the info it always show like THIS!!!! I use the same address like my sister but i still had this problem,what's wrong with this!!!!

Visitor

i was get invited by my sister to use family package,but when i send the info it always show like THIS!!!! I use the same address like my sister but i still had this problem,what's wrong with th...

user-removed

Not applicable

3300 Views

21 replies

0 likes

  • 3300 Views
  • 21 replies
  • 0 likes

verified student with no premium access??

Got an email saying, "We verified that you're enrolled in an accredited college or university, which means Premium for Students is but a few clicks away. Go back to Spotify to complete your purchase."Clicked th elink only to arrive at this page. Went...

Visitor

Got an email saying, "We verified that you're enrolled in an accredited college or university, which means Premium for Students is but a few clicks away. Go back to Spotify to complete your purchase....

user-removed

Not applicable

1086 Views

1 replies

0 likes

  • 1086 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Payment

I got a new debit card recently and need to update my payment details. On my Spotify app, it says that my account is premium. But on the Spotify website, it says my account is free. I tried logging out of the app to maybe change the status, but it re...

Visitor

I got a new debit card recently and need to update my payment details. On my Spotify app, it says that my account is premium. But on the Spotify website, it says my account is free. I tried logging o...

Alfredo

Roadie

1693 Views

3 replies

0 likes

  • 1693 Views
  • 3 replies
  • 0 likes

Subscription

I had a 99p for three months subscription the subscription ended on the 23/2/18 and I was charged £9.99 for next month because of auto renewal I didn't want this but didn't mind having next month so to prevent this again I cancelled my subscription b...

Newbie

I had a 99p for three months subscription the subscription ended on the 23/2/18 and I was charged £9.99 for next month because of auto renewal I didn't want this but didn't mind having next month so ...

ErickRGuetta

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

por accidente seleccione una universidad que no es la mia

aun no subo la imagen de comprobacion que pide para el descuento a universitarios, ya me cobraron el descuento o todavia no?

Newbie

aun no subo la imagen de comprobacion que pide para el descuento a universitarios, ya me cobraron el descuento o todavia no? 😞

ErickRGuetta

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

My premium subscription changed back to free subscription

I didn’t log in for 30 days with my free premium spark account and now it has changed back to a free subscription? What do I do?

Casual Listener

I didn’t log in for 30 days with my free premium spark account and now it has changed back to a free subscription? What do I do?

Bengyi1991

Casual Listener

491 Views

3 replies

0 likes

  • 491 Views
  • 3 replies
  • 0 likes

Suscripcion

Nombre de usuariosgsiordia soy SERGIO GARCIA SIORDIARevisando la cuenta de cargos en mi tarjeta de credito encuentro que se me estan cargando a mi tarjeta de credito terminacion #7547 ($149.00) y otra trajeta terminacion #7817..(99.00).dos cobros uno...

Casual Listener

Nombre de usuario sgsiordia  soy SERGIO GARCIA SIORDIA Revisando la cuenta de cargos en mi tarjeta de credito  encuentro que se me estan cargando a mi tarjeta de credito terminacion #75...

Sgsiordia

Casual Listener

297 Views

1 replies

1 likes

  • 297 Views
  • 1 replies
  • 1 likes

Cambio datos de pago en cuenta premium

Buen dia, el pasado 21 de febrero como mes a mes hacen el cargo automatico exitoso de mi cuenta familiar.Sin embargo, por tema personal hice un cambio de tarjeta de pago el dia de hoy y al realizar el procedimiento, me hizo un cobro de $ 99.00 en la ...

Newbie

Buen dia, el pasado 21 de febrero como mes a mes hacen el cargo automatico exitoso de mi cuenta familiar. Sin embargo, por tema personal hice un cambio de tarjeta de pago el dia de hoy y al realizar...

312 Views

0 replies

1 likes

  • 312 Views
  • 0 replies
  • 1 likes

Premium subscription paying with VISA not working

Hello everyone! I have a problem when trying to my subscriptions both student or premium. The card details just dont show and keep refreshing for ages. I'm been trying everything since last week. Anyone with the same problem?

Casual Listener

Hello everyone! I have a problem when trying to my subscriptions both student or premium. The card details just dont show and keep refreshing for ages. I'm been trying everything since last week. Any...

fabianamarote

Casual Listener

280 Views

2 replies

0 likes

  • 280 Views
  • 2 replies
  • 0 likes

songs are being removed from my playlist

songs are being removed from my playlist and I don't know why ?

Casual Listener

songs are being removed from my playlist and I don't know why ?

angus1943

Casual Listener

350 Views

2 replies

0 likes

  • 350 Views
  • 2 replies
  • 0 likes

I can't access to Spotify Premium

I have a family plan and I can't stay in It 

Casual Listener

I have a family plan and I can't stay in It 

kejt_

Community Legend

386 Views

3 replies

0 likes

  • 386 Views
  • 3 replies
  • 0 likes

Superuser Contribution Baja en Movistar

Pagaba Spotify premium a través de Movistar. Hoy he llamado a movistar para cursar baja en suscripción. ¿Cómo puedo tramitar mi suscripción premium directamente con Spotify y cuándo debo hacerlo para evitar que me suspendan el servicio?

Casual Listener

Pagaba Spotify premium a través de Movistar. Hoy he llamado a movistar para cursar baja en suscripción. ¿Cómo puedo tramitar mi suscripción premium directamente con Spotify y cuándo debo hacerlo para...

Manuela12

Newbie

525 Views

3 replies

0 likes

  • 525 Views
  • 3 replies
  • 0 likes