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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123901 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
44009 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
217082 Views
139 replies
12 likes
I need to sign up for premium and just moved to Thailand, so i'm wondering if i should keep my US account or sign up for the Thai one (it's cheaper too).If i sign up for the Thai version will I have the same music I had in the US?
I need to sign up for premium and just moved to Thailand, so i'm wondering if i should keep my US account or sign up for the Thai one (it's cheaper too). If i sign up for the Thai version will I hav...
Community Legend
1220 Views
1 replies
0 likes
I was going to try the student discount but when i payed my 50 DK adn i was going to chose my school it wasent there. Then i remembered that i was not a studen but i was still charged 50 DK. HOW DO I GET MY MONEY BACK? Sorry for the bad english...
I was going to try the student discount but when i payed my 50 DK adn i was going to chose my school it wasent there. Then i remembered that i was not a studen but i was still charged 50 DK. HOW DO I...
Casual Listener
278 Views
2 replies
0 likes
Bonjour Nous sommes abonnés depuis mai 2016 à Spotify. Nous avons renouvelé notre abonnement en mai 2017 et nous sommes mensualisés. Nous ne souhaitons plus être mensualisés et souhaiterions payer pour l'année comme en 2016 soit 119.88€. Merci de nou...
Bonjour Nous sommes abonnés depuis mai 2016 à Spotify. Nous avons renouvelé notre abonnement en mai 2017 et nous sommes mensualisés. Nous ne souhaitons plus être mensualisés et souhaiterions...
Newbie
570 Views
1 replies
1 likes
Please cancel my subscription of my Spotify and stop deducting on my HSBC card..thank you. Name: (personal info removed) Email ad- (personal info removed)
Please cancel my subscription of my Spotify and stop deducting on my HSBC card..thank you. Name: (personal info removed) Email ad- (personal info removed)
Community Legend
301 Views
1 replies
0 likes
I cancelled my **bleep** and i still got charged that's not okay, i need answers and my money back now
I cancelled my **bleep** and i still got charged that's not okay, i need answers and my money back now
Spotify Star
491 Views
5 replies
0 likes
Why isn't spotify allowing me to open my hulu account!!! this is irritating! i love spotify and i do not want to cancel my subscription but if they don't fix this mess I will end my susbcription. I already called HULU and they said its on spotify end...
Why isn't spotify allowing me to open my hulu account!!! this is irritating! i love spotify and i do not want to cancel my subscription but if they don't fix this mess I will end my susbcription.&nbs...
Community Legend
288 Views
3 replies
0 likes
I've tried multiple times to link my spotify with the Hulu but it is not working. After speaking to Hulu, they checked and said i have completed all of the inital steps & that my account is pending and has not yet been created. Why haven't yall appro...
I've tried multiple times to link my spotify with the Hulu but it is not working. After speaking to Hulu, they checked and said i have completed all of the inital steps & that my account is pendi...
Roadie
279 Views
1 replies
0 likes
I used a 1 month giftcard on my acc and tried to use spotify today and it came up as the free version even tough i used the code like 2 weeks ago and i tried to put code in today again and it said that already used it so I should have my premium so w...
I used a 1 month giftcard on my acc and tried to use spotify today and it came up as the free version even tough i used the code like 2 weeks ago and i tried to put code in today again and it said th...
Roadie
258 Views
1 replies
0 likes
If I upgrade to the yearly plan & have already been charged for this month, will I be credited for this month?
If I upgrade to the yearly plan & have already been charged for this month, will I be credited for this month?
Roadie
206 Views
1 replies
0 likes
Im using my phone to load my spotify using my smart sim but when i open spotify i cant see the option for the load
Im using my phone to load my spotify using my smart sim but when i open spotify i cant see the option for the load
Roadie
305 Views
1 replies
0 likes
I want to use my mobile phone number to subscribe for premium. But I can't seem to see that option at the "pick a payment option" page. Please help
I want to use my mobile phone number to subscribe for premium. But I can't seem to see that option at the "pick a payment option" page. Please help
Roadie
282 Views
1 replies
0 likes
I cant update my payment method... i moved to canada and now it wont accept my canadian card.. what do i do?? I cant cope with the ads. Or with out my music!!!
I cant update my payment method... i moved to canada and now it wont accept my canadian card.. what do i do?? I cant cope with the ads. Or with out my music!!!
Roadie
250 Views
1 replies
0 likes
I just signed up using my student discount and nothing is working yet. How long does it take for my subscription to start working
I just signed up using my student discount and nothing is working yet. How long does it take for my subscription to start working
Roadie
245 Views
1 replies
0 likes
I downloaded the 30-day trial over the internet, but in the Spotify app I would say that my 7-day trial is now starting. How long can I use the trial now?
I downloaded the 30-day trial over the internet, but in the Spotify app I would say that my 7-day trial is now starting. How long can I use the trial now?
Roadie
224 Views
1 replies
0 likes
Hi Guys.I recently created a new account and tried to purchase Premium with a virtual Visa prepaid card, but was advised that the only methods of payment are via credit card/PayPal/Pay Safe. I have used the virtual card on my previous account without...
Hi Guys. I recently created a new account and tried to purchase Premium with a virtual Visa prepaid card, but was advised that the only methods of payment are via credit card/PayPal/Pay Safe. I have...
Newbie
2392 Views
1 replies
0 likes
HelloI put my credit card detail and sbuscribe free trial spotify around 11 Jaunary 2018 and my free trail will be expired on 11 Faburary 2018. However, I can't download spotify app so I am unable to listen music. Hence I want to cancel before 11 Feb...
Hello I put my credit card detail and sbuscribe free trial spotify around 11 Jaunary 2018 and my free trail will be expired on 11 Faburary 2018. However, I can't download spotif...
Regular
358 Views
2 replies
0 likes
Hi,With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library? Thanks
Hi, With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library? Thanks
Casual Listener
952 Views
2 replies
0 likes
Can't use family plan for week long trip in Portugal? Shared acc with me and my mom. This is dumb af.
Can't use family plan for week long trip in Portugal? Shared acc with me and my mom. This is dumb af.
Casual Listener
335 Views
2 replies
0 likes
Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan but When I try to accept the invitation it says: "Yo...
Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan b...
Newbie
447 Views
4 replies
0 likes
i have a premium subscription since 2015 i guess....it was always fine...untill today. it suddenly looked strange, my playlists were gone and it said i did not have a premium account. but i do. i did change my password today cause i had to log in and...
i have a premium subscription since 2015 i guess....it was always fine...untill today. it suddenly looked strange, my playlists were gone and it said i did not have a premium account. but i do. i did...
Casual Listener
422 Views
4 replies
0 likes
