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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149420 Views

69 replies

10 likes

Premium for Family
  • 149420 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95068 Views

89 replies

4 likes

  • 95068 Views
  • 89 replies
  • 4 likes

Cancelling my 3 Month premium that was 99p

So I took up the 99p offer of having premium for 3 months. I started on December 6 2017 and it is to end in March 6 2018. It says that after that date I will no longer have premium. Does that mean it cancels automatically, or will it continue chargin...

Newbie

So I took up the 99p offer of having premium for 3 months. I started on December 6 2017 and it is to end in March 6 2018. It says that after that date I will no longer have premium. Does that mean it...

phan_times

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium estudiantes

hola active premium estudiantes y se me hizo el cargo doble pero aun no se activa premium, ¿cuanto tarda en activarse? y porque hay un cargo doble

Newbie

hola active premium estudiantes y se me hizo el cargo doble pero aun no se activa premium, ¿cuanto tarda en activarse? y porque hay un cargo doble 

Joche1000

Newbie

726 Views

2 replies

0 likes

  • 726 Views
  • 2 replies
  • 0 likes

I've been robbed

I recently cancelled my premium subscription, just before the date spotify said but now i'm checking my credit card account and just saw they charged me for the subscription i've already CANCELLED. Try to contact someone by filling the dumb support f...

Newbie

I recently cancelled my premium subscription, just before the date spotify said but now i'm checking my credit card account and just saw they charged me for the subscription i've already CANCELLED. T...

Luke

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Premium account

Hello, today i subscribed my account with premium for students but unfortunetly i did it with the wrong e-mail for an account that i don't use. Is it possible to change my subscription for < Moderator Snip - Removed for security > Thank you

Casual Listener

Hello, today i subscribed my account with premium for students but unfortunetly i did it with the wrong e-mail for an account that i don't use. Is it possible to change my subscription for < ...

phan_times

Community Legend

778 Views

7 replies

0 likes

  • 778 Views
  • 7 replies
  • 0 likes

Lost Premium Account

hey,i was trying to figure out how to message the Spotify admin. I have a premium account under aenriquez218 but when i opened my Spotify account this morning, i couldn’t log in and when i reset my password it said my account was a free account and n...

Newbie

hey, i was trying to figure out how to message the Spotify admin. I have a premium account under aenriquez218 but when i opened my Spotify account this morning, i couldn’t log in and when i reset my...

user-removed

Not applicable

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

I would like refund

Hi guys,just now it was charged in my credit card the subscription for Spotify Premium for this month (March).It was setted the automatic renewal, and this month I didn't want to update the service. Now I immediately turned off Spotify Premium but I ...

Casual Listener

Hi guys, just now it was charged in my credit card the subscription for Spotify Premium for this month (March). It was setted the automatic renewal, and this month I didn't want to update the servi...

Samuelebersano

Casual Listener

445 Views

2 replies

0 likes

  • 445 Views
  • 2 replies
  • 0 likes

Spotify payment issue

Hey guys need some help here, currently I have problems on my spotify payment, no matter how many times I updated my cards details, it can't seem to do it. I've contacted my bank regarding on the issue it seems that spotify didn't request a payment o...

Newbie

Hey guys need some help here, currently I have problems on my spotify payment, no matter how many times I updated my cards details, it can't seem to do it. I've contacted my bank regarding on the iss...

Lenzon

Newbie

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Trying to upgrade while overseas

Hi I'm trying to update to premium in a foreign country but I can only pay using my home credit card. I won't be getting a local acocunt for sure as I will be moving back in a while. Any solutions to this please? ThanksJ

Casual Listener

Hi I'm trying to update to premium in a foreign country but I can only pay using my home credit card. I won't be getting a local acocunt for sure as I will be moving back in a while.   Any sol...

jcjc1

Casual Listener

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Prepaid and free trial

Hello, i tried to register for free trial via prepaid. I had to pay for one month to get it. So i did, first payed month ended and so did premium without additional free month. What should i do ?

Newbie

Hello, i tried to register for free trial via prepaid. I had to pay for one month to get it. So i did, first payed month ended and so did premium without additional free month. What should i do ?&nbs...

Maxim

Spotify Star

1059 Views

1 replies

0 likes

  • 1059 Views
  • 1 replies
  • 0 likes

Cancel my Payment, please.

Hello, i have lost acess to the account username: d8sug93si4tw42l0s11p9712rI just found the username on cache of my smartphone, i dont remember the password or e-mail either. Every month are charging from my credit card and i can't cancel the payment...

Newbie

Hello, i have lost acess to the account username: d8sug93si4tw42l0s11p9712r I just found the username on cache of my smartphone, i dont remember the password or e-mail either. Every month are c...

TobiasYoung

Composer

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Cancelled but got charged

I cancelled my spotify subscription, i not know what happened but I got charged and it over drew my bank account so now I'm in the negative. And it doesn't show my account being cancelled.

Newbie

I cancelled my spotify subscription, i not know what happened but I got charged and it over drew my bank account so now I'm in the negative. And it doesn't show my account being cancelled.  

TobiasYoung

Composer

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change countries

Hi all,Formlery from the UK, have moved to Australia and looking to move direct debits over.I am unable to change my country as the option under "edit profile" is greyed out.Tried changing my payment details to my AUS bank card, but it gives me an er...

Visitor

Hi all, Formlery from the UK, have moved to Australia and looking to move direct debits over. I am unable to change my country as the option under "edit profile" is greyed out. Tried changing my p...

Alfredo

Roadie

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant change my country settings! PLEASE HELP!!

I cant change the country from US to Panama, i tried putting my credit card from panbama in the payment options but it tells me that the card cant be added because the account is set to US so when i go to my profile to edit the country it doesnt let ...

Casual Listener

I cant change the country from US to Panama, i tried putting my credit card from panbama in the payment options but it tells me that the card cant be added because the account is set to US so when i ...

Alfredo

Roadie

950 Views

1 replies

0 likes

  • 950 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment via Mobile does not appear!

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of the answers I found, including in this community is t...

Newbie

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of th...

Alfredo

Roadie

2141 Views

1 replies

0 likes

globe
Mobile
option
Pay
Payment
prepaid
smart
  • 2141 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium subscription

why is my spotify app doesn't have pay by mobile in the payment method like what the help is telling

Newbie

 why is my spotify app doesn't have pay by mobile in the payment method like what the help is telling

Alfredo

Roadie

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Spotify for Games Consoles

I paid for a premium via debit card. I received a text stating that it was paid successfully but when I checked my Spotify account, it says that I'm still not subscribed. I wasted my money on this.

Newbie

I paid for a premium via debit card. I received a text stating that it was paid successfully but when I checked my Spotify account, it says that I'm still not subscribed. I wasted my money on this.

phan_times

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you switch a prepaid premium account to family and carry over the prepaid amount?

I have prepaid my premium account until June 2018, is it possible to upgrade to family account and only pay the difference between what I paid alread and the cost of the family account?

Newbie

I have prepaid my premium account until June 2018, is it possible to upgrade to family account and only pay the difference between what I paid alread and the cost of the family account?

Alfredo

Roadie

860 Views

1 replies

0 likes

  • 860 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I used a 36$ gift card and got 3 months but Spotify is still trying to take money out of my account...???? And is saying payment failure even tho I’ve paid

Newbie

I used a 36$ gift card and got 3 months but Spotify is still trying to take money out of my account...???? And is saying payment failure even tho I’ve paid

Alfredo

Roadie

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium mixup

I tried to start a free trial but I was logged into someone else’s account in the website. I canceled the subscription but want the free trial on my account as it would be nice not to have to pay for the first month. Anyway I can get this to happen? ...

Casual Listener

I tried to start a free trial but I was logged into someone else’s account in the website. I canceled the subscription but want the free trial on my account as it would be nice not to have to pay for...

Alfredo

Roadie

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes