Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129039 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57556 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232908 Views
144 replies
13 likes
Ingrese una tarjeta de prepago y no se me ah hecho el cambio a premium. A alguien le ah pasado algo similar
Ingrese una tarjeta de prepago y no se me ah hecho el cambio a premium. A alguien le ah pasado algo similar
180 Views
0 replies
0 likes
I'm currently trying to upgrade my Spotify free account to a Premium, but I can't do that anyhow. Everytime I want pay with PayPal I end up with no receipt and no charge at all. The page just reloads and suggests the offer again. Spofity always sugge...
I'm currently trying to upgrade my Spotify free account to a Premium, but I can't do that anyhow. Everytime I want pay with PayPal I end up with no receipt and no charge at all. The page just reloads...
Music Fan
1614 Views
3 replies
0 likes
I paid for a spotify giftcard and it went through and I have the receipt in an email from Spotify, but now I get an email saying premium is paused because I haven't paid for it yet. How do I contact customer service or someone from spotify because th...
I paid for a spotify giftcard and it went through and I have the receipt in an email from Spotify, but now I get an email saying premium is paused because I haven't paid for it yet. How do I contact ...
Music Fan
243 Views
1 replies
0 likes
My subscription ended yesterday and I want to renew it but every time I press "Upgrade" it keeps sending me to the Family Plan page but I just want an individual subscription.
My subscription ended yesterday and I want to renew it but every time I press "Upgrade" it keeps sending me to the Family Plan page but I just want an individual subscription.
Spotify Star
233 Views
1 replies
0 likes
Hi, i've just purchased both Spotify Premium (accidentally) and Spotify Premium for Family. I'd like to ask for a refund, it was clearly unintentional and I'd like to keep just Spotify Premium for Family.
Hi, i've just purchased both Spotify Premium (accidentally) and Spotify Premium for Family. I'd like to ask for a refund, it was clearly unintentional and I'd like to keep just Spotify Premium for Fa...
Music Fan
378 Views
4 replies
0 likes
Today when it asked me to login through my Facebook it somehow created a new account. All I have from my old account now is the username it wont let me login because it says it is an inactive account. But I had all my songs and paid for premium on th...
Today when it asked me to login through my Facebook it somehow created a new account. All I have from my old account now is the username it wont let me login because it says it is an inactive account...
Spotify Star
748 Views
1 replies
0 likes
My account says I'm spotify free but my debit cad is being charged
My account says I'm spotify free but my debit cad is being charged
Spotify Star
254 Views
1 replies
0 likes
I have an older Samsung Smart TV in my home gym (purchased somewhere around 2010-2012). I've been using it to stream Spotify Premium while I work out but now it keeps telling me that it requires a Premium account (I have a premium account and it's pa...
I have an older Samsung Smart TV in my home gym (purchased somewhere around 2010-2012). I've been using it to stream Spotify Premium while I work out but now it keeps telling me that it requires a Pr...
Spotify Legend
405 Views
3 replies
0 likes
I was automatically logged out of my premium account and now my email is invalid. This is the second time this happened to me what should I do?
I was automatically logged out of my premium account and now my email is invalid. This is the second time this happened to me what should I do?
Spotify Star
727 Views
1 replies
0 likes
I just got Spotify premium and they have given me a 30 day trial before it charges me, but when I get on to download music it says I don't have premium. What exactly is going on?
I just got Spotify premium and they have given me a 30 day trial before it charges me, but when I get on to download music it says I don't have premium. What exactly is going on?
Community Legend
237 Views
1 replies
0 likes
My premium account has been double charged since I signed up and I want my **bleep**ing money back. You don’t have customer service phone lines and there appears to be no way to talk to a person or robot working your company other than a really bad m...
My premium account has been double charged since I signed up and I want my **bleep**ing money back. You don’t have customer service phone lines and there appears to be no way to talk to a person or r...
Spotify Star
311 Views
1 replies
0 likes
Hi,I had a subscription to Premium with a montly cost of 9.99 €.I payed the 99 € price for a annual subscription and I had the charge on my credit card but I don't see the variation in my payment profile. I see there still the charge of 9.99 for the ...
Hi, I had a subscription to Premium with a montly cost of 9.99 €. I payed the 99 € price for a annual subscription and I had the charge on my credit card but I don't see the variation in my payment...
Casual Listener
237 Views
1 replies
1 likes
Dear Sirs,On 30/12 I paid 99 € (order ) to upgrade from monthly base to year base subscription.Today, I have been charged of 9,99 € () again.I kindly ask you a reimbursement of 9,99 €.I look forward to receivng you reply ASAPThanks in adfvenceLuca Te...
Dear Sirs, On 30/12 I paid 99 € (order <removed sensitive information>) to upgrade from monthly base to year base subscription. Today, I have been charged of 9,99 € (<removed sensitive inf...
Spotify Star
222 Views
1 replies
0 likes
For some reason I keep getting charged multiple times each month. Please help!!
For some reason I keep getting charged multiple times each month. Please help!!
Spotify Star
262 Views
1 replies
0 likes
So I had around 1000 songs, and ive recently noticed that some are being removed from my saved sections, I dont do anything, just when I finally find the song again it isn’t downloaded and doesnt have that green tick to show it has been saved, it is ...
So I had around 1000 songs, and ive recently noticed that some are being removed from my saved sections, I dont do anything, just when I finally find the song again it isn’t downloaded and doesnt hav...
150 Views
0 replies
0 likes
Spotify is charging in my credit card a premium service i dont have! How can i cancel this?
Spotify is charging in my credit card a premium service i dont have! How can i cancel this?
Spotify Star
501 Views
1 replies
0 likes
I have been paying for premium spotify account for a long time now, but i don't use it because i forgot which email i used and password. i have searched through my emails and i have no spotify junk mails, i found nothing. i can't remeber witch credit...
I have been paying for premium spotify account for a long time now, but i don't use it because i forgot which email i used and password. i have searched through my emails and i have no spotify junk m...
Community Legend
291 Views
1 replies
0 likes
Hi - I saw this special offer and I'd like to take advantage, but can't find it again. Please help!
Hi - I saw this special offer and I'd like to take advantage, but can't find it again. Please help!
Community Legend
300 Views
1 replies
0 likes
Hi Guys~Could I change my Permium account to Permium Family account?I just ordered Permium for an year on 2017/12/07. This order will expire on 2018/12/06.Could I get paid money back or change to Permium Family account? Thanks for answering.
Hi Guys~ Could I change my Permium account to Permium Family account? I just ordered Permium for an year on 2017/12/07. This order will expire on 2018/12/06. Could I get paid money back or ...
Spotify Legend
322 Views
1 replies
0 likes
Wenn I signed up for premium the deal was 3 months for 0,99 p/m. After the 3 months I would be charged 9.99 euros. After finishing the deal I was charged 9.99 the first time. How can I get my money back or set the deal straight? Sander
Wenn I signed up for premium the deal was 3 months for 0,99 p/m. After the 3 months I would be charged 9.99 euros. After finishing the deal I was charged 9.99 the first time. How can I get my ...
154 Views
0 replies
0 likes
