Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132339 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67161 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249665 Views
154 replies
13 likes
I've been trying to upgrade to premium Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal, if that makes a difference)
I've been trying to upgrade to premium Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal...
Newbie
931 Views
6 replies
0 likes
pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5
pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5
Not applicable
312 Views
1 replies
0 likes
I need help!! I got a new iPhone. Tried to log into my Spotify account but couldn’t remember my password. Did a password recovery and now I’m logged into a free trial account with no access to any of my playlists. My husband has his playlists still I...
I need help!! I got a new iPhone. Tried to log into my Spotify account but couldn’t remember my password. Did a password recovery and now I’m logged into a free trial account with no access to any of...
Not applicable
304 Views
1 replies
0 likes
Does anyone know how to switch over to a family premium plan once your free Rogers 6 months free subscription is up?
Does anyone know how to switch over to a family premium plan once your free Rogers 6 months free subscription is up?
Newbie
413 Views
3 replies
0 likes
Hey!in November I got a new credit card. So on Spotify I had to change my card number ofc. The first time it didn’t work. So I did it one more time, and now I have been paying dubble since then. How do I get back to normal paying and get the other mo...
Hey! in November I got a new credit card. So on Spotify I had to change my card number ofc. The first time it didn’t work. So I did it one more time, and now I have been paying dubble since then. Ho...
Not applicable
334 Views
2 replies
0 likes
I am interested in getting the yearly subscription but if I get the yearly subscription do I lose out on my 30 day free trial.Am I able to play spot if I in my 2015 Toyota Camry?I have an Amazon device and how what I link spot if I to my Amazon echo ...
I am interested in getting the yearly subscription but if I get the yearly subscription do I lose out on my 30 day free trial. Am I able to play spot if I in my 2015 Toyota Camry? I have an Amazon ...
Regular
494 Views
1 replies
0 likes
I was on spotify about a week ago, when a red bar across the top screen showed up and said something about doing something with my premium subscription or I would lose it. It is now February 2018, and I have had premium since August of 2017. I kind o...
I was on spotify about a week ago, when a red bar across the top screen showed up and said something about doing something with my premium subscription or I would lose it. It is now February 2018, an...
Community Legend
282 Views
1 replies
0 likes
I had a paypal issue that caused me to lose my Premium Membership. Since then i had my paypal straightened out and its back to paying netflix, etc. When i choose spotify premium it sends me to paypal and asks for a credit card(which i never needed be...
I had a paypal issue that caused me to lose my Premium Membership. Since then i had my paypal straightened out and its back to paying netflix, etc. When i choose spotify premium it sends ...
Community Legend
500 Views
1 replies
0 likes
i was get invited by my sister to use family package,but when i send the info it always show like THIS!!!! I use the same address like my sister but i still had this problem,what's wrong with this!!!!
i was get invited by my sister to use family package,but when i send the info it always show like THIS!!!! I use the same address like my sister but i still had this problem,what's wrong with th...
Not applicable
3341 Views
21 replies
0 likes
Got an email saying, "We verified that you're enrolled in an accredited college or university, which means Premium for Students is but a few clicks away. Go back to Spotify to complete your purchase."Clicked th elink only to arrive at this page. Went...
Got an email saying, "We verified that you're enrolled in an accredited college or university, which means Premium for Students is but a few clicks away. Go back to Spotify to complete your purchase....
Not applicable
1090 Views
1 replies
0 likes
I got a new debit card recently and need to update my payment details. On my Spotify app, it says that my account is premium. But on the Spotify website, it says my account is free. I tried logging out of the app to maybe change the status, but it re...
I got a new debit card recently and need to update my payment details. On my Spotify app, it says that my account is premium. But on the Spotify website, it says my account is free. I tried logging o...
Roadie
1699 Views
3 replies
0 likes
I had a 99p for three months subscription the subscription ended on the 23/2/18 and I was charged £9.99 for next month because of auto renewal I didn't want this but didn't mind having next month so to prevent this again I cancelled my subscription b...
I had a 99p for three months subscription the subscription ended on the 23/2/18 and I was charged £9.99 for next month because of auto renewal I didn't want this but didn't mind having next month so ...
Community Legend
311 Views
1 replies
0 likes
aun no subo la imagen de comprobacion que pide para el descuento a universitarios, ya me cobraron el descuento o todavia no?
aun no subo la imagen de comprobacion que pide para el descuento a universitarios, ya me cobraron el descuento o todavia no? 😞
Community Legend
466 Views
1 replies
0 likes
I didn’t log in for 30 days with my free premium spark account and now it has changed back to a free subscription? What do I do?
I didn’t log in for 30 days with my free premium spark account and now it has changed back to a free subscription? What do I do?
Casual Listener
494 Views
3 replies
0 likes
Nombre de usuariosgsiordia soy SERGIO GARCIA SIORDIARevisando la cuenta de cargos en mi tarjeta de credito encuentro que se me estan cargando a mi tarjeta de credito terminacion #7547 ($149.00) y otra trajeta terminacion #7817..(99.00).dos cobros uno...
Nombre de usuario sgsiordia soy SERGIO GARCIA SIORDIA Revisando la cuenta de cargos en mi tarjeta de credito encuentro que se me estan cargando a mi tarjeta de credito terminacion #75...
Casual Listener
298 Views
1 replies
1 likes
Buen dia, el pasado 21 de febrero como mes a mes hacen el cargo automatico exitoso de mi cuenta familiar.Sin embargo, por tema personal hice un cambio de tarjeta de pago el dia de hoy y al realizar el procedimiento, me hizo un cobro de $ 99.00 en la ...
Buen dia, el pasado 21 de febrero como mes a mes hacen el cargo automatico exitoso de mi cuenta familiar. Sin embargo, por tema personal hice un cambio de tarjeta de pago el dia de hoy y al realizar...
314 Views
0 replies
1 likes
Hello everyone! I have a problem when trying to my subscriptions both student or premium. The card details just dont show and keep refreshing for ages. I'm been trying everything since last week. Anyone with the same problem?
Hello everyone! I have a problem when trying to my subscriptions both student or premium. The card details just dont show and keep refreshing for ages. I'm been trying everything since last week. Any...
Casual Listener
284 Views
2 replies
0 likes
songs are being removed from my playlist and I don't know why ?
songs are being removed from my playlist and I don't know why ?
Casual Listener
351 Views
2 replies
0 likes
I have a family plan and I can't stay in It
I have a family plan and I can't stay in It
Community Legend
390 Views
3 replies
0 likes
Pagaba Spotify premium a través de Movistar. Hoy he llamado a movistar para cursar baja en suscripción. ¿Cómo puedo tramitar mi suscripción premium directamente con Spotify y cuándo debo hacerlo para evitar que me suspendan el servicio?
Pagaba Spotify premium a través de Movistar. Hoy he llamado a movistar para cursar baja en suscripción. ¿Cómo puedo tramitar mi suscripción premium directamente con Spotify y cuándo debo hacerlo para...
Newbie
536 Views
3 replies
0 likes
