Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131215 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
64064 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244585 Views
150 replies
13 likes
Hi. I'm from the Philippines and one of the offered payment option is fund transfer. I made the payment to the premium subscription the current promo ongoing of like P9 per month. I tried the link in the page wherein you would verify your payment the...
Hi. I'm from the Philippines and one of the offered payment option is fund transfer. I made the payment to the premium subscription the current promo ongoing of like P9 per month. I tried the link in...
Newbie
993 Views
2 replies
0 likes
I recently changed to premium family and the family members I have invited aren't able to use. They add the adress and everything spotify asks but they just receive an error message, saying "oops, try again later". We have tried many times and it doe...
I recently changed to premium family and the family members I have invited aren't able to use. They add the adress and everything spotify asks but they just receive an error message, saying "oops, tr...
Roadie
275 Views
1 replies
0 likes
I have tried to upgrade my Free account to Premium through PayPal, but after the payment screen I land again in the start page to choose a payment source. I already tried to log-out and redo the whole procedure, but same result. I also do not receive...
I have tried to upgrade my Free account to Premium through PayPal, but after the payment screen I land again in the start page to choose a payment source. I already tried to log-out and redo the whol...
Spotify Star
215 Views
1 replies
0 likes
All of my details are correct, I just can't get the payment to be accepted. Are the servers overloaded or something siince the deal is over in less than an hour? I don't want to miss out on this great offer.
All of my details are correct, I just can't get the payment to be accepted. Are the servers overloaded or something siince the deal is over in less than an hour? I don't want to miss out on this grea...
180 Views
0 replies
0 likes
paid to be premium, makes three days and does not work, what I do?
paid to be premium, makes three days and does not work, what I do?
Roadie
275 Views
1 replies
0 likes
Hallo,sinds maart betaal ik voor een premium family account.Tot nu toe goed gegaan.Afgelopen week is de betaling niet gelukt en sta ik nu op een free account.Ik heb volgens mij twee accounts maar kan niet in het juiste account komen wordt telkens ver...
Hallo, sinds maart betaal ik voor een premium family account.Tot nu toe goed gegaan.Afgelopen week is de betaling niet gelukt en sta ik nu op een free account. Ik heb volgens mij twee accounts maar...
Roadie
304 Views
1 replies
0 likes
I tried to get a premium account with student discount in 25.12.2017 and I was charged 6.99TL but before it says that I have a premium account, I started the trial version and it still continues. Now it says you should restart youe premium account so...
I tried to get a premium account with student discount in 25.12.2017 and I was charged 6.99TL but before it says that I have a premium account, I started the trial version and it still continues. Now...
Roadie
309 Views
1 replies
0 likes
I bought Premium by PaySafecard,and it says,I got membership to 18.1.31. And I pay 10euro for this **bleep**,that I dont want. I want my money-back.**bleep** spotify,Tidal much better for 10euro.
I bought Premium by PaySafecard,and it says,I got membership to 18.1.31. And I pay 10euro for this **bleep**,that I dont want. I want my money-back. **bleep** spotify,Tidal much better for 10euro.&n...
Casual Listener
1260 Views
2 replies
0 likes
Hello, I’m from turkey. I paid 0.99 for 3 months premium but there was no email sent to me. And my subscription is still Free. I don’t wanna be charged after 3 months for nothing. All the bestArtur
Hello, I’m from turkey. I paid 0.99 for 3 months premium but there was no email sent to me. And my subscription is still Free. I don’t wanna be charged after 3 months for nothing. All ...
Newbie
495 Views
3 replies
1 likes
Hi guys. So today i just bought the 3 months promotion deal at $0.99. I purchased it and transaction were all confirmed and my account wasn’t in premium status instead it’s free. Can anyone help me?
Hi guys. So today i just bought the 3 months promotion deal at $0.99. I purchased it and transaction were all confirmed and my account wasn’t in premium status instead it’s free. Can a...
Community Legend
567 Views
3 replies
0 likes
i pay 3 again and dont come 3 mounth subs why ?p
i pay 3 again and dont come 3 mounth subs why ?p
Roadie
302 Views
1 replies
0 likes
Hi, so my biggest issue with Spotify Premium right now is the fact that even if you have chosen to automatically pay for the next trial when the old one is about to end, it still deletes some songs from your saved albums. Not all songs, just some, ba...
Hi, so my biggest issue with Spotify Premium right now is the fact that even if you have chosen to automatically pay for the next trial when the old one is about to end, it still deletes some songs f...
257 Views
0 replies
0 likes
I just purchased premium today for the 3 months premium for the price of 1, I payed the full price since I don't have a credit card, but when I checked my account it says it will be renewed on 1/4/18.
I just purchased premium today for the 3 months premium for the price of 1, I payed the full price since I don't have a credit card, but when I checked my account it says it will be renewed on 1/4/18.
Spotify Star
261 Views
3 replies
0 likes
Dear Colleague, As a monthly premium subscriber, I would like to take up the $NZ149 annual subscription offers you sent me earlier this month (which expires today). I cannot find the original emails. Can you please tell me how to do this? Many thanks...
Dear Colleague, As a monthly premium subscriber, I would like to take up the $NZ149 annual subscription offers you sent me earlier this ...
Casual Listener
1046 Views
2 replies
0 likes
Saya ingin berlangganan premium menggunakan ponsel kenapa tidak bisa ya? Selalu saja gagal. Kira-kira itu kenapa?
Saya ingin berlangganan premium menggunakan ponsel kenapa tidak bisa ya? Selalu saja gagal. Kira-kira itu kenapa?
Music Fan
338 Views
1 replies
0 likes
I signed up for 3 months of premium for 99p, only to discover that the app wouldn't switch to premium on my mobile (but appeared fine when I logged in on my desktop PC). I spent an hour with a customer service rep uninstalling, sending screenshots et...
I signed up for 3 months of premium for 99p, only to discover that the app wouldn't switch to premium on my mobile (but appeared fine when I logged in on my desktop PC). I spent an hour with a custom...
Casual Listener
387 Views
2 replies
0 likes
Dear Spotify team,I'm from Taiwan, i want to buy gift cards for my friends, but when i enter the payment page, it shows "Payment failed. Try again, or use a different payment method. " I tried many times, checked my credit card and network fluency, a...
Dear Spotify team, I'm from Taiwan, i want to buy gift cards for my friends, but when i enter the payment page, it shows "Payment failed. Try again, or use a different payment method. " I tried many...
Spotify Star
318 Views
1 replies
0 likes
I keep getting an error message when i try to pay for a premium plan
I keep getting an error message when i try to pay for a premium plan
Newbie
210 Views
1 replies
0 likes
I registered for a one year deal using my credit card from thailand, but i'm malaysian. Since I changed my country to Thailand to be able to use that card, all the charts in the browse section(and even language) switched to Thai. If I changed my coun...
I registered for a one year deal using my credit card from thailand, but i'm malaysian. Since I changed my country to Thailand to be able to use that card, all the charts in the browse section(and ev...
Spotify Star
222 Views
1 replies
0 likes
Hi. I have recently subscribed to a premium deal which says I can get 3 months of premium by paying for only one month. I have read the terms and conditions and it mentioned nothing about the payment options. I paid using ATM transfer but it only got...
Hi. I have recently subscribed to a premium deal which says I can get 3 months of premium by paying for only one month. I have read the terms and conditions and it mentioned nothing about the payment...
Spotify Star
322 Views
1 replies
0 likes
