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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5698 Views
  • 23 replies
  • 2 likes
  • 5698 Views
  • 23 replies
  • 2 likes

Superuser Contribution actualizacion

Actualice mi cuenta de Spotify familiar y ahora hizo cambio a spotify free, borrandome todo mi contenido

  • Newbie
  • Actualice mi cuenta de Spotify  familiar y ahora hizo cambio a spotify  free, borrandome todo mi contenido 
  • JulianA_Bogota
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro indebido

No soy cliente de Spotify Premium desde hace mucho tiempo y dias atras me realizaron un cobro de un mes, ya han pasado mas de tres dias y siguen sin rembolsarme.Necesito saber a donde contactarme para solucionar este problema, por favor!

  • Newbie
  • No soy cliente de Spotify Premium desde hace mucho tiempo y dias atras me realizaron un cobro de un mes, ya han pasado mas de tres dias y siguen sin rembolsarme. Necesito saber a donde contactarme p...
  • JulianA_Bogota
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

I just signed up for family and paid for it but it still shows premium trial??

  • Newbie
  • I just signed up for family and paid for it but it still shows premium trial??
  • JulianA_Bogota
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Mudei minha conta para Premium Universitário e veio uma cobrança de R$10,00 e já se passaram 3 dias uteis e não foi estornado o valor ainda. Como devo proceder ?

  • Newbie
  • Mudei minha conta para Premium Universitário e veio uma cobrança de R$10,00 e já se passaram 3 dias uteis e não foi estornado o valor ainda. Como devo proceder ? 
  • JulianA_Bogota
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I am a Premium subscriber and want to upgrade to Premium for Family. How?

Please advise how I can upgrade from Premium to Premium for Family. Can I get credit for this month's payment for Premium and do I still get my Capital One monthly credit?

  • Newbie
  • Please advise how I can upgrade from Premium to Premium for Family. Can I get credit for this month's payment for Premium and do I still get my Capital One monthly credit?
  • JulianA_Bogota
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Hola me enviaron invitación de plan familiar meto los datos dirección correcta y todo y me dice que existe un error 3, llevo 2 días intentando y nada que hago?

  • Newbie
  • Hola me enviaron invitación de plan familiar meto los datos dirección correcta y todo y me dice que existe un error 3, llevo 2 días intentando y nada que hago?
  • Erika
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

cancel subscription

Hi!I tried to get the premium discount for student but my college isn’t showing so I can’t complete my subscription.The problem here is that I’ve been charged for $4.99 and I can’t use the premium account.How can I solve this issue?If I can’t use the...

  • Newbie
  • Hi! I tried to get the premium discount for student but my college isn’t showing so I can’t complete my subscription. The problem here is that I’ve been charged for $4.99 and I can’t use the p...
  • imattolo
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Globe payment method

why i cant find globe as my payment method in the philippines ??? i tried to search alot of times but still cant find any.

  • Newbie
  • why i cant find globe as my payment method in the philippines ??? i tried to search alot of times but still cant find any.
  • purplegal
  • Newbie
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan not getting premium

I have spotify premium and upgraded to the family plan and added my wife, and she is not getting the premium features

  • Casual Listener
  • I have spotify premium and upgraded to the family plan and added my wife, and she is not getting the premium features
  • Melody
  • Spotify
  • 357 Views
  • 3 replies
  • 0 likes
  • Android
  • 357 Views
  • 3 replies
  • 0 likes

Superuser Contribution Canceling subscription

Hi, I am trying to cancel my subscription and I have tried to do it in Spotify and it won't let me it's grayed out, so I went to my subscriptions under my iCloud account and it doesn't even have Spotify listed there. I still get charged monthly.

  • Newbie
  • Hi, I am trying to cancel my subscription and I have tried to do it in Spotify and it won't let me it's grayed out, so I went to my subscriptions under my iCloud account and it doesn't even have Spot...
  • Melody
  • Spotify
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice, very disappointed

I was paying for a premium account, then decided to upgrade to a family plan. I am currently being charged twice every month: once for $9.99, then again for $14.99. What gives? A company this established should not have these issues, especially with ...

  • Casual Listener
  • I was paying for a premium account, then decided to upgrade to a family plan. I am currently being charged twice every month: once for $9.99, then again for $14.99. What gives? A company this establi...
  • Melody
  • Spotify
  • 268 Views
  • 6 replies
  • 0 likes
  • 268 Views
  • 6 replies
  • 0 likes

I can't end the premium trial

Hi guys, I entered the free premium trial version for 30 days about 14 days ago, but I can not use it so I would like to end the trial, but when I log in using browser, the page where I read that this option should be (subscription), it is not there....

  • Newbie
  • Hi guys, I entered the free premium trial version for 30 days about 14 days ago, but I can not use it so I would like to end the trial, but when I log in using browser, the page where I read that thi...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium works on computer not on phone

I have had premium for a long time but it has stopped working on my phone. It works on my computer. I have logged out and in a few times but it does not help.

  • Casual Listener
  • I have had premium for a long time but it has stopped working on my phone. It works on my computer. I have logged out and in a few times but it does not help. 
  • Melody
  • Spotify
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student discount

Hello i have little problem how long i must wait for confirm student discount because spotify take money form my account and do nothing. Im form Poland and my school is at list so i should have it.

  • Casual Listener
  • Hello i have little problem how long i must wait for confirm student discount because spotify take money form my account and do nothing. Im form Poland and my school is at list so i should have it.
  • Melody
  • Spotify
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancelling subscription

I cancelled my subscription while it is still a pending transaction Would they charge me even though I cancelled it? Or can I ask for my money back?

  • Newbie
  • I cancelled my subscription while it is still a pending transaction  Would they charge me even though I cancelled it? Or can I ask for my money back? 
  • Melody
  • Spotify
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

I cannot use premium features

I have joined to a family premium yesterday and i use all premium features as usual. today i can't get a unlimited skip the songs. The app only shows "get unlimited skip with premium " sign so i look at my account profile and it's already premium acc...

  • Casual Listener
  • I have joined to a family premium yesterday and i use all premium features as usual.  today i can't get a unlimited skip the songs. The app only shows "get unlimited skip with premium " sign so ...
  • Patsam-1
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Premium doesn't work after failed payment and repayment

Hey, So I recently could not pay the 9.99€ subscription fee for my premium account, which is why it was transferred back to my account after it was withdrawn automatically. After I got the sufficient funds on my bank account I manually repaid the 9.9...

  • Newbie
  • Hey,   So I recently could not pay the 9.99€ subscription fee for my premium account, which is why it was transferred back to my account after it was withdrawn automatically. After I got the s...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes