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cobroextra

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cobroextra

Plan: Premium Family

Country: Argentina

My Question or Issue:

Hola disculpen que hable en castellano. Estoy suscripta hace mucho en spotify, el mes pasado (marzo) me cambie al spotify family. El pago a hacer me llego el 28/03 y me cobraron los 150 pesos argentinos que son aproximadamente 2.60 dolares. Pero este es (abril) me llego a pagar: 3.64 dolares (este es del premium) mas otros 2.30 dolares de una cuenta que no sabia que existia. Osea me estan cobrando dos cuentas cuando yo solo tengo una. Quisiera saber si de alguna forma puedo ver quien mas esta usando mi tarjeta o si puedo dar de baja esa segunda cuenta que nunca cree. En el resumen de la tarjeta aparece ese nuevo "usuario" y dice que se le cobro el 16/04 que fue justamente cuando tenia que pagar la cuenta del famuly premium a cual me pase. Espero su respuesta. Gracias.

 

 

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Marked as solution

Hey, @cobroextra 

Welcome to Spotify Community and thanks for posting! Sorry for answering in English...

About your issue, I suggest that you be in touch with the Customer Support to solve your issue. Follow these steps below:

  1. Go to the Customer Support page here.
  2. Select the option "Subscription".
  3. And then, select "Charged more than before".
  4. Tap "I still need help" button.
  5. Fill the form and then you be guided to a chat page.

Let me know if you could be in touch with the Support.

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Marked as solution

Hola @cobroextra, thanks for writing!

 

I hope you don't mind if I reply in English.

 

When you upgrade your subscription from regular Premium to Premium for Family, any remaining time that you've already paid for will be converted into a Premium for Family subscription, so this can bring your next payment date forward. You can review your renewal date on the subscription page and check if that's what happened to you.

 

Let me know if you have any other questions ๐Ÿ™‚

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey, @cobroextra 

Welcome to Spotify Community and thanks for posting! Sorry for answering in English...

About your issue, I suggest that you be in touch with the Customer Support to solve your issue. Follow these steps below:

  1. Go to the Customer Support page here.
  2. Select the option "Subscription".
  3. And then, select "Charged more than before".
  4. Tap "I still need help" button.
  5. Fill the form and then you be guided to a chat page.

Let me know if you could be in touch with the Support.

 

If you need more info or have any other questions, let me know! I'd love to help!

Best Regards,
hezorg

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Muchas gracias!! ya me contestaron y aclararon todas las dudas rapidisimo.

Marked as solution

Hola @cobroextra, thanks for writing!

 

I hope you don't mind if I reply in English.

 

When you upgrade your subscription from regular Premium to Premium for Family, any remaining time that you've already paid for will be converted into a Premium for Family subscription, so this can bring your next payment date forward. You can review your renewal date on the subscription page and check if that's what happened to you.

 

Let me know if you have any other questions ๐Ÿ™‚

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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