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payment for premium failed

payment for premium failed

Hello, i have been trying to purchase a spotify premium and each time i fill in the payment details i keep getting “payment failed. try again with a different payment method”. i am from Bhutan and due to failure in payment i tried using VPN and changed countries from settings. Has my account been flagged? Please help me with the payment issue! much appreciated! 

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3 Replies

The same thing happened to me, and I also wanted to know what's going on

I have the same problem

Hey folks,

 

Thanks for posting here.

 

Could you try opening an incognito window and then try again subscribing to Premium?

 

In case that doesn't help, it's a good idea to try on another device.

 

We'd suggest you also try with another network to see if that makes a difference.

 

If that doesn't change anything, could you share with us a screenshot of the error message? Just make sure that there's no sensitive/private info visible. We'll look into this further.

 

Keep us posted.

Ver Moderator
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