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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303052 Views

96 replies

91 likes

  • 303052 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

167581 Views

242 replies

44 likes

  • 167581 Views
  • 242 replies
  • 44 likes

Superuser Contribution Liked songs playlist doesn’t show up at top of playlists when Liking a song

PlanPremium StudentCountryUSDeviceiPhone XSOperating SystemiOS 16.3.1 My Question or IssuePreviously, the liked songs playlist would always show at the top of the playlist list when adding a song to a playlist. Now it shows up halfway down the list, ...

Regular

Plan Premium Student Country US Device iPhone XS Operating System iOS 16.3.1   My Question or Issue Previously, the liked songs playlist would always show at the top of the playlist li...

Elena

Moderator

499 Views

1 replies

1 likes

  • 499 Views
  • 1 replies
  • 1 likes

New Releases Search Broken - Showing Old Music

When you go to Search > New Releases > The New Albums & Singles category is wrong. It's showing music from 2018. I asked two friends with separate accounts and they've confirmed they see 2018/old albums as well. Right now it's showing Familiar by Lia...

Newbie

When you go to Search > New Releases > The New Albums & Singles category is wrong. It's showing music from 2018. I asked two friends with separate accounts and they've confirmed they see 20...

174 Views

0 replies

1 likes

  • 174 Views
  • 0 replies
  • 1 likes

Superuser Contribution Please let me sort my playlists again

On desktop (Mac/Windows) I don't understand why you removed the ordering of my playlists. It has been gone for a very long time now. If you have a lot of playlists it's difficult to find them. I don't want them alphabetical and I don't want them sort...

Music Fan

On desktop (Mac/Windows)   I don't understand why you removed the ordering of my playlists. It has been gone for a very long time now. If you have a lot of playlists it's difficult to find the...

Dian

Spotify Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Playlist I own has disappeared from my playlist library

PlanPremiumCountryUSADeviceiPhone 12 & MacOperating System(iOS 16.6, Mac OS Ventura 13.4 My Question or IssueI was on my iPhone today trying to play and add to a playlist that I play ALL THE TIME. It is no longer showing up in my playlist library. Th...

Casual Listener

Plan Premium Country USA Device iPhone 12 & Mac Operating System (iOS 16.6, Mac OS Ventura 13.4   My Question or Issue I was on my iPhone today trying to play and add to a playlist...

Andypetranek

Casual Listener

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Add Shriekback to playlists or listen to music

NHi,Premium member from Canada on IPhone 14 I don't seem to be able to play or add to my playlists any music from Shriekback. Has anyone else found this issue?

Newbie

N Hi, Premium member from Canada on IPhone 14   I don't seem to be able to play or add to my playlists any music from Shriekback. Has anyone else found this issue?

Alex

Spotify Legend

905 Views

3 replies

0 likes

  • 905 Views
  • 3 replies
  • 0 likes

Superuser Contribution The “add to this playlist” feature bugging.

The “add to this playlist” , “suggested songs” feature after the new update is recommending things that have no correlation to the songs in the playlists i’ve created. For example a playlist of classical music is being suggested songs by post malone....

Newbie

The “add to this playlist” , “suggested songs” feature after the new update is recommending things that have no correlation to the songs in the playlists i’ve created. For example a playlist of class...

Joan

Moderator

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Band not playing

PlanFree/PremiumCountryUSADeviceOne Plus Nord N200 5GOperating SystemAndroid My Question or IssueA band I follow suddenly stopped playing today. The band no longer shows up in my Library. I can still find the band on Spotify. Their page says I'm foll...

Casual Listener

Plan Free/Premium Country USA Device One Plus Nord N200 5G Operating System Android   My Question or Issue A band I follow suddenly stopped playing today. The band no longer shows up i...

Dian

Spotify Legend

258 Views

2 replies

0 likes

  • 258 Views
  • 2 replies
  • 0 likes

Superuser Contribution Download oldest episodes first

You can sort oldest to newest but you can’t set this as default across the board you can auto download most recent episodes and set the number but you can’t auto download based on your ‘ordering’ preferencei want to listen to oldest to newest so it m...

Visitor

You can sort oldest to newest but you can’t set this as default across the board    you can auto download most recent episodes and set the number but you can’t auto download based on your...

Eni

Moderator

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with recently played on BMW App via connected drive

Plan PremiumCountry US DeviceBMW build in AppOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, i have a build in Spotify App which I use on my BMW. All options (library, playlists) work fine with exception of Recently...

Visitor

Plan Premium Country US   Device BMW build in App Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello,   i have a build in Spotify A...

MihailY

Moderator

470 Views

3 replies

0 likes

  • 470 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Websites to check stats: Inaccurate stats

Plan Premium Country Poland Device iPhone 11 Pro Operating System iOS 16 My Question or Issue Anytime I use a website that uses Spotify data to show my top listened tracks of 4 last weeks, 6 months or of all time, I find the data inaccurate. The prob...

Newbie

Plan Premium Country Poland Device iPhone 11 Pro Operating System iOS 16   My Question or Issue Anytime I use a website that uses Spotify data to show my top listened tracks ...

Sonik

Casual Listener

18930 Views

3 replies

1 likes

  • 18930 Views
  • 3 replies
  • 1 likes

Can i recover a blend playlist that I left?

PlanPremiumCountrySpainDeviceiPhone X Operating SystemiOS 16.6.1 My Question or IssueHi I had a blend playlist with a friend (only the 2 of us) but then I left the blend. I would like to recover the blend playlist we had, is that possible?

Newbie

  Plan Premium Country Spain Device iPhone X  Operating System iOS 16.6.1   My Question or Issue Hi I had a blend playlist with a friend (only the 2 of us) but then I left t...

Amay

Spotify Star

5115 Views

1 replies

0 likes

  • 5115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs stop playing mid song

I've looked through the community and it seems that Spotify simply do not care as no Spotify staff have resolved this issue.I pay for Spotify Premium and quite honestly don't know why as this appears to be a common fault.I'l play a playlist and a cou...

Casual Listener

I've looked through the community and it seems that Spotify simply do not care as no Spotify staff have resolved this issue. I pay for Spotify Premium and quite honestly don't know why as this app...

matheuixs

Visitor

3362 Views

10 replies

0 likes

Spotify Stopyfy
  • 3362 Views
  • 10 replies
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Superuser Contribution Need help deleting On Repeat songs played by hackers

I would like to submit a request to create an enhancement that would allow Spotify to remove (upon request) songs played by hackers that show up on my "On Repeat,"

Visitor

I would like to submit a request to create an enhancement that would allow Spotify to remove (upon request) songs played by hackers that show up on my "On Repeat," 

Alex

Spotify Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Listening to a friend’s Discover Weekly - it doesn’t update

A friend recently shared their Discover Weekly list. It’s awesome. Does it update automatically every week and will I be able to automatically see it? I would love to keep listening without having to ask for a new link. It’s Monday and it has the sam...

Newbie

A friend recently shared their Discover Weekly list. It’s awesome. Does it update automatically every week and will I be able to automatically see it? I would love to keep listening without having to...

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution DJ feature using a different TimeZone from where I am

I am loving the DJ feature. I understand people complaining about the voice killing the vibe and agree an on/off button would be nice, but for me, I would/will definitively keep it on. I like the "pause" on the flow of music, and as a ecletic person,...

Casual Listener

I am loving the DJ feature. I understand people complaining about the voice killing the vibe and agree an on/off button would be nice, but for me, I would/will definitively keep it on. I like the "pa...

Ivelina

Moderator

1965 Views

12 replies

1 likes

AI
DJ
TimeZone
TMZ
  • 1965 Views
  • 12 replies
  • 1 likes

Firestick playlist view skipping songs

PlanPremiumCountryUnited KingdomDeviceFire TV Stick LiteOperating SystemFire OS 7.6.5.2 My Question or Issue Hello, I have just downloaded the Spotify app for my Firestick and noticed a bug on the playlist view. https://open.spotify.com/playlist/3W6I...

Newbie

Plan Premium Country United Kingdom Device Fire TV Stick Lite Operating System Fire OS 7.6.5.2   My Question or Issue   Hello,     I have just downloaded the Spotify...

444 Views

0 replies

1 likes

  • 444 Views
  • 0 replies
  • 1 likes

Discover Weekly has lost its ability to recommend song I like

It seems like Spotify analytics is malfunctioning. I don’t like the types of music suddenly being recommended in Discover Weekly at all. It’s almost as if someone else’s analytics are being applied to my long-held account. Discover weekly is the reas...

Newbie

It seems like Spotify analytics is malfunctioning. I don’t like the types of music suddenly being recommended in Discover Weekly at all. It’s almost as if someone else’s analytics are being applied t...

yule

Music Fan

400 Views

1 replies

0 likes

Discover Weekly
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Once upon a time, I deleted my Local Files playlist...

I once right clicked and deleted the playlist Local Files.Now, I can't get it back no matter what I do, no matter which device I use.I know how to go to setting to enable "Display Local Files". That's not my problem. My problem is that when it's enab...

Newbie

I once right clicked and deleted the playlist Local Files. Now, I can't get it back no matter what I do, no matter which device I use. I know how to go to setting to enable "Display Local Files". T...

Dian

Spotify Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes