Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 161506 Views
  • 69 replies
  • 69 likes
  • 161506 Views
  • 69 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Djd711
  • Visitor
  • 45867 Views
  • 62 replies
  • 30 likes
  • 45867 Views
  • 62 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138397 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138397 Views
  • 63 replies
  • 48 likes

Superuser Contribution Moods & Genre Filter test for Liked Songs Playlist

Hi all, if you use Spotify on a mobile device (Android or iOS), you may have noticed recently that your Liked Songs Playlist includes a set of Filters for genres of the tracks that you have saved, such that you can show results based on a chosen filt...

  • Spotify Star
  • Spotify Star
  • Hi all, if you use Spotify on a mobile device (Android or iOS), you may have noticed recently that your Liked Songs Playlist includes a set of Filters for genres of the tracks that you have saved, su...
  • sybrie
  • Visitor
  • 17403 Views
  • 43 replies
  • 39 likes
  • 17403 Views
  • 43 replies
  • 39 likes

Superuser Contribution add a new like button for the songs

HiLong story short can you add a "Like" button but that doesn't add the song to your "Liked songs playlist"the main purpose of this new button will be just to show to the artists that you like their song (specially for those with fewer listeners per ...

  • Newbie
  • Hi Long story short 🙂 can you add a "Like" button but that doesn't add the song to your "Liked songs playlist" the main purpose of this new button will be just to show to the artists that you lik...
  • OscarDC
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blank Library

My Question or IssueMy library is completely empty except for "Liked Songs" and "Your Episodes." My playlists are all missing, even if I search for them in the 'My Library' searchbar. (They are not missing in the app.) They don't appear when I unchec...

  • Gig Goer
  • My Question or Issue My library is completely empty except for "Liked Songs" and "Your Episodes." My playlists are all missing, even if I search for them in the 'My Library' searchbar. (They are not...
  • AlejaR
  • Moderator
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Cannot sort created playlist

I created a new playlist but this time it says it was created by me AND Spotify... I can't sort the playlist at all. None of my other playlists are like this. I checked my subscription and my premium is still active. PlanPremiumCountryUSADeviceSamsun...

  • Newbie
  • I created a new playlist but this time it says it was created by me AND Spotify... I can't sort the playlist at all. None of my other playlists are like this. I checked my subscription and my premium...
  • digitalwolf
  • Music Fan
  • 179 Views
  • 2 replies
  • 1 likes
  • 179 Views
  • 2 replies
  • 1 likes

Superuser Contribution How do I stop Spotify from adding songs to my playlists ?

I have a free Spotify account I’m using an iPhone and I want to stop Spotify from adding music to my playlists. I’ve ended up with more songs put on my playlists from Spotify than I put there. It sucks and I want to disable it permanently is that pos...

  • Visitor
  • I have a free Spotify account I’m using an iPhone and I want to stop Spotify from adding music to my playlists. I’ve ended up with more songs put on my playlists from Spotify than I put there. It suc...
  • Alex
  • Spotify Legend
  • 1962 Views
  • 3 replies
  • 1 likes
  • 1962 Views
  • 3 replies
  • 1 likes

Superuser Contribution Issues with collaborative playlist

I made a collaborative playlist with my gf a couple of years ago. We broke up 3 weeks ago but we got back together again, and so when I looked at the playlist to see she didn't show up as a collaborator, I talked to her about it and apparently it was...

  • Casual Listener
  • ...f I make it private and public again, but when I made it private, it *actually* removed her as a collaborator and you couldn't tell which songs she added, even when I made it public again. I sent her a...
  • Alex
  • Spotify Legend
  • 1268 Views
  • 4 replies
  • 0 likes
  • 1268 Views
  • 4 replies
  • 0 likes

Superuser Contribution Wrong metadata is shown

https://open.spotify.com/album/1C20cDnTWvXXO27zH4Wsu8In the above album also the same issue, the playing song is different and the information what is showing is different.

  • Casual Listener
  • https://open.spotify.com/album/1C20cDnTWvXXO27zH4Wsu8 In the above album also the same issue, the playing song is different and the information what is showing is different.
  • Dian
  • Spotify Legend
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Superuser Contribution Se corta al estar escuchando

Buenas, ultimamente estoy escuchando música y se me está cortando el tema, tengo q volver a poner play. No es problema de conexión de internet, me pasa desde varias maquinas con distintos tipos de internet, desde el celular y desde la tablet. Soy usu...

  • Newbie
  • Buenas, ultimamente estoy escuchando música y se me está cortando el tema, tengo q volver a poner play. No es problema de conexión de internet, me pasa desde varias maquinas con distintos tipos de in...
  • Aniines
  • Visitor
  • 84780 Views
  • 24 replies
  • 22 likes
  • Social & Random
  • 84780 Views
  • 24 replies
  • 22 likes

Superuser Contribution Songs disliked on desktop not syncing to mobile

Premium plan USA DeviceiPhone X, iOS 14 My Question or IssueAny songs I've disliked on my Discover Weekly on desktop (macOS Big Sur) do not sync to my phone. When I open the playlist on my phone, all of the songs are still visible and are not skipped...

  • Regular
  • Premium plan USA   Device iPhone X, iOS 14   My Question or Issue Any songs I've disliked on my Discover Weekly on desktop (macOS Big Sur) do not sync to my phone.  When I open t...
  • imseor
  • Newbie
  • 844 Views
  • 8 replies
  • 2 likes
  • dislike
    Dislike artist or song on ios
    Dislike Button
    sync across platforms
    Sync issue
    Sync to Phone
  • 844 Views
  • 8 replies
  • 2 likes

Superuser Contribution Can't rewind or fast-forward songs anymore

Hello, I used to be able to fast-forward and rewind songs as a premium subscriber, but have noticed that recently I'm unable to. Has the feature been removed?

  • Newbie
  • Hello,  I used to be able to fast-forward and rewind songs as a premium subscriber, but have noticed that recently I'm unable to. Has the feature been removed?
  • legend99
  • Visitor
  • 626 Views
  • 3 replies
  • 3 likes
  • App Usability
  • 626 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

Dian_0-1673963885652.png
  • Spotify Legend
  • Hey there,   We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team ...
  • NearlyNuble
  • Music Fan
  • 46888 Views
  • 229 replies
  • 48 likes
  • 46888 Views
  • 229 replies
  • 48 likes

Superuser Contribution How to delete listening history

It seems impossible to delete recently listened songs. Need help please

  • Visitor
  • It seems impossible to delete recently listened songs. Need help please
  • Dian
  • Spotify Legend
  • 1278 Views
  • 1 replies
  • 0 likes
  • 1278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Other users can open and follow my Daily Mix playlists from friends feed

Hey, are there any updates? I discovered that it's the same for my personalized mixtapes. When I'm listening to a mixtape and someone klicks on it in friends feed and saves it, they now have access to it whenever they want to. I feel uncomfortable wi...

  • Casual Listener
  • Hey, are there any updates? I discovered that it's the same for my personalized mixtapes. When I'm listening to a mixtape and someone klicks on it in friends feed and saves it, they now have access...
  • Eni
  • Moderator
  • 567 Views
  • 1 replies
  • 0 likes
  • Other users can open and follow my Daily Mix playlists from friends feed
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist not playing the whole playlist

PlanPremiumCountryUKDevicePCOperating SystemWIndows 10 - Store AppMy Question or Issue When I am playing a playlist and I double click on another playlist in my library it only plays the first song in the new playlist then goes back to playing the ol...

  • Roadie
  • Plan Premium Country UK Device PC Operating System WIndows 10 - Store App My Question or Issue   When I am playing a playlist and I double click on another playlist in my library it on...
  • AlejaR
  • Moderator
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists are not available

Any playlist in my library is simply listed as "Playlist", clicking on it loads indefinitely. Search for Playlists, none come up. Clicking on a playlist link from an external source leads directly to an error.Opening the console I can see a "Error: E...

  • Newbie
  • Any playlist in my library is simply listed as "Playlist", clicking on it loads indefinitely. Search for Playlists, none come up. Clicking on a playlist link from an external source leads directly to...
  • Lyubka
  • Moderator
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Many followed artists removed from library (but still in spotify catalog)

I had been "following" a number of artists. Now, they are not followed by my account and are also not a part of my library. They are, however, still included in the Spotify catalog. So many are missing from my library, but because of the way they are...

  • Casual Listener
  • I had been "following" a number of artists. Now, they are not followed by my account and are also not a part of my library. They are, however, still included in the Spotify catalog. So many are missi...
  • Eni
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Takedown Notification - No Reason Given (What did I do?!)

PlanPremiumCountryAustralia I received this email this morning, for a playlist I had set as public.That's the whole email. There is no reason given for the takedown. I don't understand what I did wrong. The playlist was a simple best-of playlist for ...

Desmay2_0-1686969404290.png
  • Music Fan
  • Plan Premium Country Australia   I received this email this morning, for a playlist I had set as public. That's the whole email. There is no reason given for the takedown. I don't u...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify is keep removing the name, description and picture of my playlist!

PlanPremiumDeviceiPhone 13 Pro MaxOperating SystemWindows 10 My Question or IssueI have a popular playlist with high followers. My playlist's name, description and picture are constantly being deleted. I fix it but it gets deleted over and over again...

  • Newbie
  • Plan Premium Device iPhone 13 Pro Max Operating System Windows 10   My Question or Issue I have a popular playlist with high followers. My playlist's name, description and picture are co...
  • WMASTER76
  • Newbie
  • 645 Views
  • 7 replies
  • 0 likes
  • 645 Views
  • 7 replies
  • 0 likes