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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Dave34556
  • Newbie
  • 54675 Views
  • 58 replies
  • 61 likes
  • 54675 Views
  • 58 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24258 Views
  • 44 replies
  • 28 likes
  • 24258 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120713 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120713 Views
  • 62 replies
  • 48 likes

Superuser Contribution Liked songs filters wont work

PlanPremiumCountryUS DeviceGalaxy S10+ My Question or IssueWhen you go into liked songs, you can normally filter by genre or mood, but when I try that it shows nothing and says that my filters might affect what's showing. I have over 5000 songs in th...

  • Visitor
  •   Plan Premium Country US   Device Galaxy S10+   My Question or Issue When you go into liked songs, you can normally filter by genre or mood, but when I try that it shows not...
  • OscarDC
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution filter local files

I dont want that every mp3 in my computer play on my local files, theres a way to filter only a folder?

  • Visitor
  • I dont want that every mp3 in my computer play on my local files, theres a way to filter only a folder?
  • AlejaR
  • Moderator
  • 2155 Views
  • 5 replies
  • 0 likes
  • 2155 Views
  • 5 replies
  • 0 likes

Superuser Contribution why can’t one use syntax (i.e. “genre:” “year:”) in the liked songs?

The Genre/Mood filters don’t show anywhere near the amount of genres that I have. One in particular is Bronx Drill. None of the filters even show those songs, and I can’t search “genre:bronx-drill” in my liked songs, nor is there a “liked songs” in a...

  • Casual Listener
  • The Genre/Mood filters don’t show anywhere near the amount of genres that I have. One in particular is Bronx Drill. None of the filters even show those songs, and I can’t search “genre:bronx-drill” i...
  • Joan
  • Moderator
  • 211 Views
  • 2 replies
  • 1 likes
  • 211 Views
  • 2 replies
  • 1 likes

Superuser Contribution Personal playlist automatically "enhanced" every time it's launched - How to make it stay disabled?

PlanPremiumCountryTHDeviceHuawei P30Operating SystemAndroid 10 > EMUI 11 My Question or IssueAfter I updated the app a short while back, I saw the "enhance" button and tried it once out of curiosity. Turns out, not a big fan of this feature, plus the...

  • Newbie
  • Plan Premium Country TH Device Huawei P30 Operating System Android 10 > EMUI 11   My Question or Issue After I updated the app a short while back, I saw the "enhance" button and tri...
  • harismgz
  • Regular
  • 5789 Views
  • 26 replies
  • 2 likes
  • 5789 Views
  • 26 replies
  • 2 likes

Superuser Contribution How to remove song from a playlist? (android)

How to remove current song from the current playlist ?I'm looking for that option everywhere and can't find it !How such simple and obvious action is hidden somewhere? or not available ? edited, previous example was wrong. Plan PremiumDevice Android ...

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  • Music Fan
  • How to remove current song from the current playlist ? I'm looking for that option everywhere and can't find it ! How such simple and obvious action is hidden somewhere? or not available ? &nb...
  • Eni
  • Moderator
  • 317 Views
  • 3 replies
  • 0 likes
  • "android"
    "playlist"
    Remove song
  • 317 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to remove music from your Liked tracks that is no longer available ?

A long time ago I had imported a music in local file. It is in my "liked" playlist but I want to delete it. And the music is "grey" and it says "content unavailable". Can you delete it please? It's this link: https://open.spotify.com/local///DEMANDE%...

  • Visitor
  • A long time ago I had imported a music in local file. It is in my "liked" playlist but I want to delete it. And the music is "grey" and it says "content unavailable". Can you delete it please? It's...
  • Joan
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t see my liked songs from free version - now that I turn to premium ???

Where all that liked songs and playlists i had when I was free plan on Spotify?Now I decide to get premium’s and can’t see any of my songs… in both ways I use the same email to login. Any help please ?

  • Visitor
  • Where all that liked songs and playlists i had when I was free plan on Spotify? Now I decide to get premium’s and can’t see any of my songs… in both ways I use the same email to login. Any help pl...
  • Joan
  • Moderator
  • 1557 Views
  • 1 replies
  • 0 likes
  • 1557 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs in created playlists marked as already liked on mobile

I have several playlists full of songs I haven't added to liked songs. When I play any of those songs in the playlist I created on the (iOS) mobile app it has a green checkmark as if I liked it already. If I click on the checkmark it gives me the opt...

  • Casual Listener
  • I have several playlists full of songs I haven't added to liked songs. When I play any of those songs in the playlist I created on the (iOS) mobile app it has a green checkmark as if I liked it alrea...
  • styracosaurus
  • Casual Listener
  • 602 Views
  • 4 replies
  • 0 likes
  • 602 Views
  • 4 replies
  • 0 likes

Superuser Contribution Rearrange tracks in playlists

PlanFree/PremiumCountry: USA DeviceMACBOOK/ IPHONEOperating System(iOS)My Question or Issue: Rearrange tracks in playlists in desktop app and on phone not web player

  • Visitor
  • Plan Free/Premium Country: USA   Device MACBOOK/ IPHONE Operating System (iOS) My Question or Issue: Rearrange tracks in playlists in desktop app and on phone not web player  ...
  • Yordan
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution I created a playlist on spotify but it keeps playing songs I didn't add

I created a playlist called Emily's songs but when I try to play the playlist it jumps to songs that are not on the play list at all How do I get just my playlist of selected songs to play?

  • Visitor
  • I created a playlist called Emily's songs but when I try to play the playlist it jumps to songs that are not on the play list at all How do I get just my playlist of selected songs to play?
  • Dian
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer able to have same song in multiple playlists

Plan - Premium FamilyCountry - US Device - iPhone 11 Max ProOperating System - Most Current My Question or IssueWhen I try to add a song that is already on one playlist to another playlist, it removes the song from the original playlist, only allowin...

  • Casual Listener
  • Plan - Premium Family Country - US   Device - iPhone 11 Max Pro Operating System - Most Current   My Question or Issue When I try to add a song that is already on one playlist to ano...
  • Lyubka
  • Moderator
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unable to play music some playlist are empty ANDROID

Yesterday it was okay i can open playlist and listen to it but this morning when i open the app the playlist that i listen to is not working it said "This playlist is empty. Go to home to find playlist just for you" i dont even have a sd card so how ...

  • Casual Listener
  • Yesterday it was okay i can open playlist and listen to it but this morning when i open the app the playlist that i listen to is not working it said "This playlist is empty. Go to home to find playli...
  • Alex
  • Spotify Legend
  • 740 Views
  • 7 replies
  • 2 likes
  • 740 Views
  • 7 replies
  • 2 likes

Superuser Contribution I can't play a song in "Find in playlist"

PlanPremiumCountryPoland DeviceIphone 12 PROOperating SystemiOS 14.1.1 Hi i have a problem. I can't play a song when I search in my playlist in "find in playlist".I have to search for a song that I want to listen through my entire playlist. "Find in ...

  • Casual Listener
  • Plan Premium Country Poland   Device Iphone 12 PRO Operating System iOS 14.1.1   Hi i have a problem. I can't play a song when I search in my playlist in "find in playlist".I have...
  • Alex
  • Spotify Legend
  • 600 Views
  • 5 replies
  • 0 likes
  • 600 Views
  • 5 replies
  • 0 likes

Superuser Contribution How can I turn off recommendations on my personally curated playlist?

I have a premium spotify account and I have music playlist that I personally curated. Recently I noticed random songs being played when listening to my own playlist, songs I do not like. When I go to check what is this, I see it is a spotify recommen...

  • Newbie
  • I have a premium spotify account and I have music playlist that I personally curated. Recently I noticed random songs being played when listening to my own playlist, songs I do not like. When I go to...
  • Dian
  • Spotify Legend
  • 801 Views
  • 1 replies
  • 0 likes
  • 801 Views
  • 1 replies
  • 0 likes

Solved!! Will the Desktop Spotify App be getting the AI DJ feature?

I already got the feature on the app on my phone and I'm enjoying it so far, but most of the time I listen to Spotify on the PC application. Does anyone know if Spotify is planning to implement it onto the Desktop version as well?

  • Casual Listener
  • I already got the feature on the app on my phone and I'm enjoying it so far, but most of the time I listen to Spotify on the PC application. Does anyone know if Spotify is planning to implement it on...
  • DzenowaRAVE
  • Regular
  • 3161 Views
  • 4 replies
  • 1 likes
  • 3161 Views
  • 4 replies
  • 1 likes

Superuser Contribution Help Enhance button not available

Plan PremiumCountry NorwayDevice iPhoneOperating System iOS 15 Enhance was launched several months ago and Norway supposed to be covered. I am still waiting and no Enhance button has shown on my playlists.I really want to test this feature and am won...

  • Regular
  • Plan Premium Country Norway Device iPhone Operating System iOS 15   Enhance was launched several months ago and Norway supposed to be covered. I am still waiting and no ...
  • afireinsideme6
  • Regular
  • 17684 Views
  • 52 replies
  • 2 likes
  • 17684 Views
  • 52 replies
  • 2 likes

Superuser Contribution Missing playlists

Plan:Free DeviceRevel V+ 5gOperating System(iOS) My Question or IssueI recently broke my old phone with my old Spotify playlists, I purchased a new phone and signed in but my three playlists ive created have disappeared though the podcasts I've liste...

  • Newbie
  •   Plan: Free   Device Revel V+ 5g Operating System (iOS)   My Question or Issue I recently broke my old phone with my old Spotify playlists, I purchased a new phone and signe...
  • Vasil
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Friend Activity feed playlist behavior

Plan: PremiumCountry: USDevices: macOS, iOS, Windows Based on this thread from last year, it seems a "Public" playlist that hasn't been "added to Profile" should still register as a viewable playlist under the Friend Activity feed (as opposed to show...

  • Casual Listener
  • Plan: Premium Country: US Devices: macOS, iOS, Windows   Based on this thread from last year, it seems a "Public" playlist that hasn't been "added to Profile" should still register as a v...
  • Alex
  • Spotify Legend
  • 484 Views
  • 6 replies
  • 1 likes
  • 484 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Why does a 10000 songs in a playlist limit exist?

At first, sorry for bad grammar etc.Why do we have a 10000 song limit in playlists? Sometimes I want to play my enmtire library on shuffle, so I crated a private playlist with all the songs in my library (which is pretty big). Today I wanted to add s...

  • Visitor
  • At first, sorry for bad grammar etc. Why do we have a 10000 song limit in playlists? Sometimes I want to play my enmtire library on shuffle, so I crated a private playlist with all the songs in my l...
  • HoldSpotAccountable
  • Regular
  • 1258 Views
  • 2 replies
  • 1 likes
  • limit
    Playlists
    songs
  • 1258 Views
  • 2 replies
  • 1 likes