Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298647 Views

96 replies

89 likes

  • 298647 Views
  • 96 replies
  • 89 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162857 Views

235 replies

44 likes

  • 162857 Views
  • 235 replies
  • 44 likes

Solved!! this is an 'update?'

it was fine as it was. (emphasis on fine but eh) for future reference; if you're gonna 'update' then an update would be nice.cos rn the ui is even worse, the suggestions seem worse... what did you actually update?updates are meant to.. yknow... updat...

Casual Listener

it was fine as it was. (emphasis on fine but eh)   for future reference; if you're gonna 'update' then an update would be nice. cos rn the ui is even worse, the suggestions seem worse... what...

Jre408707

Newbie

490 Views

1 replies

2 likes

  • 490 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Stuck on album

PlanPremium DuoCountryUSAApp Version 8.8.30.499DeviceiPhone 12 miniOperating SystemiOS 16.4.1 My Question or IssueYesterday Spotify suddenly only plays one song from an album, then continues to play from the previous album. I’ve tried clicking play o...

Casual Listener

Plan Premium Duo Country USA App Version 8.8.30.499 Device iPhone 12 mini Operating System iOS 16.4.1   My Question or Issue Yesterday Spotify suddenly only plays one song from an alb...

AlejaR

Moderator

646 Views

3 replies

0 likes

  • 646 Views
  • 3 replies
  • 0 likes

Cannot delete folder without deleting playlists within

On windows, newest Spotify version at time of writing I messed around with creating some folders. Apparently, that was a huge mistake, because I am unable to get the playlists out of folders. I've tried dragging them out, which does nothing, deleting...

Newbie

On windows, newest Spotify version at time of writing   I messed around with creating some folders. Apparently, that was a huge mistake, because I am unable to get the playlists out of folders...

kaworu_bloodpaw

Roadie

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover section no longer has artists/albums recommendations

Hi there! I'm on the Spotify premium plan listening on a macOS and noticed that the "Discover" section no longer has any album recommendations by similar artists I have heard. A week ago, this information was after the list of new releases. The only ...

Regular

Hi there!   I'm on the Spotify premium plan listening on a macOS and noticed that the "Discover" section no longer has any album recommendations by similar artists I have heard. A week ago, th...

ricalexm

Regular

2676 Views

14 replies

2 likes

  • 2676 Views
  • 14 replies
  • 2 likes

Superuser Contribution Same artist plays on second song regardless if playing a playlist or album of another artist

PlanPremiumCountry Occurring on my phone (iPhone) and computer (Mac) versions. When I play a song, either from a playlist or an album, the following song always comes from one artist (Wood Brothers). This is regardless of whether I am playing a playl...

Visitor

Plan Premium Country   Occurring on my phone (iPhone) and computer (Mac) versions.   When I play a song, either from a playlist or an album, the following song always comes from one a...

MihailY

Moderator

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random songs added to my spotify playlist

I was just today scrolling through my playlist and saw a song that said "added 1 day ago" i didn't add that song to my playlist and i don't know how it got there? is this something that spotify does or is someone else doing things on my account?

Newbie

I was just today scrolling through my playlist and saw a song that said "added 1 day ago" i didn't add that song to my playlist and i don't know how it got there? is this something that spotify does ...

Lyubka

Moderator

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files not showing on mobile

PlanPremiumCountryNorwayDevice(iPhone 11 Pro max)Operating System(iOS 14.7.1, , Windows 10) My Question or IssueSo i had to do a fresh install of my phone for an unrelated issue, but now i have to redownload my local files on my phone, but weirdly en...

Newbie

Plan Premium Country Norway Device (iPhone 11 Pro max) Operating System (iOS 14.7.1, , Windows 10)   My Question or Issue So i had to do a fresh install of my phone for an unrelated is...

Iushhs

Visitor

18539 Views

14 replies

0 likes

files
local
  • 18539 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution Ads in daily mix

PlanPremiumCountryThe NetherlandsDeviceLaptopOperating SystemWindows 11 My Question or IssueIn my daily mix I get news bulletin's that have ads in the beginning. I have a premium account why is this a thing? I cant report the clip or make it not show...

Casual Listener

Plan Premium Country The Netherlands Device Laptop Operating System Windows 11   My Question or Issue In my daily mix I get news bulletin's that have ads in the beginning. I have a pre...

MihailY

Moderator

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Windows Desktop library design problems

Apart from all the mess with new design, white background when playlists are selected is an extreme distraction and in contrast with whole dark design of spotify, change this to a darker color. When custom order is selected, make sure that I can get ...

Newbie

Apart from all the mess with new design, white background when playlists are selected is an extreme distraction and in contrast with whole dark design of spotify, change this to a darker color. ...

239 Views

0 replies

1 likes

  • 239 Views
  • 0 replies
  • 1 likes

Daily Mix not updating

PlanPremiumCountryFrance DeviceSamsung Galaxy A53Operating SystemAndroid One UI 5.1Spotify8.8.28.409 My Question or IssueFor about 3 weeks, my 6 Daily Mixes have not changed. I have already contacted the customer service and followed their instructio...

Visitor

Plan Premium Country France   Device Samsung Galaxy A53 Operating System Android One UI 5.1 Spotify 8.8.28.409   My Question or Issue For about 3 weeks, my 6 Daily Mixes have n...

Amay

Spotify Star

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Solved!! Addition of unwanted songs in my playlist

PlanFreeCountrySouth Africa DeviceHuawei P Smart 2021 Operating SystemAndroid My Question or IssueI recently created a playlist for a bunch of songs that I like, but Spotify added random songs to it. After removing these added songs and started playi...

Casual Listener

  Plan Free Country South Africa  Device Huawei P Smart 2021  Operating System Android  My Question or Issue I recently created a playlist for a bunch of songs that I li...

T_Erse

Visitor

982 Views

4 replies

0 likes

  • 982 Views
  • 4 replies
  • 0 likes

Block artist you dont like (people with paid subscriptions)

There are some artists I just do not like and wish I could block them in any song that they are featured on. Let’s make it happen for paid subscribers (subscriptions) only. I wouldn’t mind paying an extra $3 to $5 dollars a month to have it as a opti...

Newbie

There are some artists I just do not like and wish I could block them in any song that they are featured on. Let’s make it happen for paid subscribers (subscriptions) only. I wouldn’t mind paying an ...

OscarDC

Moderator

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Viewing Liked Playlists

PlanFree/PremiumCountryUnited StatesDeviceiPhone. Operating SystemiOS 16 My Question or IssueMy friend sent me a screenshot of their Spotify profile, showing that they could now see who had liked their playlists. I updated Spotify, and have some new ...

Newbie

Plan Free/Premium Country United States Device iPhone.  Operating System iOS 16   My Question or Issue My friend sent me a screenshot of their Spotify profile, showing that they c...

Luan

Spotify Star

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Solved!! Can't search for songs or sort them in my own playlist.

PlanPremiumCountryNorwayDeviceSony Xperia 10 III My Question or IssueHello. I was playing music from my own playlist and suddenly my playlist was not sorted right, I couldn't search for a song in it, and it said that it was my and Spotify's playlist ...

Casual Listener

  Plan Premium Country Norway Device Sony Xperia 10 III   My Question or Issue Hello. I was playing music from my own playlist and suddenly my playlist was not sorted right, I coul...

Thermalpenguin

Newbie

667 Views

2 replies

0 likes

  • 667 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My playlist disappeared

Hello I was listening to my playlist Old but GoldLink: https://open.spotify.com/playlist/7zlhwxUayyAa88xjPNJEnX But somehow it disappeared from my account... I can access it through the link but when I want to find it on my own in the app the playlis...

Casual Listener

Hello   I was listening to my playlist Old but Gold Link: https://open.spotify.com/playlist/7zlhwxUayyAa88xjPNJEnX   But somehow it disappeared from my account... I can access it ...

kotulp

Casual Listener

918 Views

2 replies

0 likes

  • 918 Views
  • 2 replies
  • 0 likes

Superuser Contribution Search does not find a song present in library

Plan family (premium)Free/PremiumCountry UK Device iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a song, “Blessed Assurance” by Cici Winans in my liked s...

Newbie

Plan family (premium) Free/Premium Country UK   Device iPad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS (iOS 10, Android Oreo, Windows 10,etc.)   ...

Joan

Moderator

266 Views

1 replies

1 likes

  • 266 Views
  • 1 replies
  • 1 likes

Playlist queue not working

PlanPremiumCountry Deviceiphone SEOperating SystemIOS 16.1.1. My Question or IssueWhen I swipe to queue a song in my playlist it doesn't queue the song I swiped to queue. If I have let it play multiple songs, it seems to queue the song that I played ...

Newbie

Plan Premium Country   Device iphone SE Operating System IOS 16.1.1.   My Question or Issue When I swipe to queue a song in my playlist it doesn't queue the song I swiped to queue...

Luan

Spotify Star

507 Views

1 replies

3 likes

  • 507 Views
  • 1 replies
  • 3 likes

Superuser Contribution Playback in Albums in the Library must switch to the next album

Playback in Albums in the Library must switch to the next album. Currently, even with turned off repeated playback, the same album keeps playing indefinitely in Albums in Library. This must be fixed.

Roadie

Playback in Albums in the Library must switch to the next album. Currently, even with turned off repeated playback, the same album keeps playing indefinitely in Albums in Library. This must be fixed.

Dmitrу

Roadie

290 Views

2 replies

0 likes

  • 290 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do I get rid of an unremovable podcast from my library?

I have a podcast called 'An Unexpected Journey - Samwise Gamgee' in my Library. I want to remove it. However, I can't. Every time I click on it I get the message: "Couldn't find that page, looking for something else?"I just want to remove the thing f...

Casual Listener

I have a podcast called 'An Unexpected Journey - Samwise Gamgee' in my Library. I want to remove it. However, I can't. Every time I click on it I get the message: "Couldn't find that page, looking fo...

Nightenghale

Casual Listener

836 Views

6 replies

1 likes

  • 836 Views
  • 6 replies
  • 1 likes

Superuser Contribution Viewing public playlists on your profile

With the new updates, I'm no longer able to fully interact with my public profile on my phone or computer; I'm mostly referring to the fact that your can no longer see exactly what playlists are displayed on your profile without checking them individ...

Visitor

With the new updates, I'm no longer able to fully interact with my public profile on my phone or computer; I'm mostly referring to the fact that your can no longer see exactly what playlists are disp...

Joan

Moderator

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes