Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

Vasil_0-1679055372103.png
  • Moderator
  • Moderator
  • morth
  • Newbie
  • 2782 Views
  • 46 replies
  • 1 likes
  • 2782 Views
  • 46 replies
  • 1 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • Raibuookami
  • Newbie
  • 6880 Views
  • 76 replies
  • 10 likes
  • 6880 Views
  • 76 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 773 Views
  • 1 replies
  • 0 likes
  • 773 Views
  • 1 replies
  • 0 likes

Why is there different color-themes on different Spotify Playlists?

PlanPremiumCountrySwedenDeviceStationary computerOperating SystemWindows 10 My Question or Issue:Why is there different color-themes on different Spotify Playlists suddenly?I suddenly have a red-color-theme on the Playlist I play the most music from ...

ee.png
  • Casual Listener
  • Plan Premium Country Sweden Device Stationary computer Operating System Windows 10   My Question or Issue: Why is there different color-themes on different Spotify Playlists suddenly...
  • Hackke1
  • Casual Listener
  • 2974 Views
  • 2 replies
  • 0 likes
  • 2974 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I Can't Add Music To My Own Playlist

PlanPremium FamilyCountryUnited StatesDeviceGoogle Pixel 4 XL, HP DesktopOperating SystemAndroid 11, Windows 10 Home (20H2)My Question or IssueI found an old playlist from 2018, however, I can't favorite it or add any music to it. It's not showing up...

  • Casual Listener
  • Plan Premium Family Country United States Device Google Pixel 4 XL, HP Desktop Operating System Android 11, Windows 10 Home (20H2) My Question or Issue I found an old playlist from 2018, h...
  • CarlosE
  • Moderator
  • 515 Views
  • 7 replies
  • 0 likes
  • Android
    Playlist
    Windows 10
  • 515 Views
  • 7 replies
  • 0 likes

Superuser Contribution Offline mode not an option in Spotify Free

PlanFreeCountryUSDeviceSamsung Galaxy 8Operating System My Question or IssueI've downloaded podcasts to listen to offline (or so I thought) but everywhere I look for more info on offline mode it says it should be in settings. I recall having this as ...

Screenshot_20191006-213559_Spotify.jpg
  • Casual Listener
  •   Plan Free Country US Device Samsung Galaxy 8 Operating System     My Question or Issue I've downloaded podcasts to listen to offline (or so I thought) but everywhere I...
  • Jeremy
  • Spotify
  • 4392 Views
  • 5 replies
  • 1 likes
  • 4392 Views
  • 5 replies
  • 1 likes

Superuser Contribution Not Able to Join the Family Mix as Account Manager

PlanPremium FamilyCountryUnited KingdomDeviceWindows 10, Samsung Galaxy A20e, Spotify Web PlayerOperating SystemAndroid 10, Windows 10 My Question or IssueHello there, I have followed all of these steps to try and fix the Family Mix issue and I still...

  • Regular
  • Plan Premium Family Country United Kingdom Device Windows 10, Samsung Galaxy A20e, Spotify Web Player Operating System Android 10, Windows 10   My Question or Issue Hello there, ...
  • Ver
  • Spotify Legend
  • 666 Views
  • 17 replies
  • 0 likes
  • Family Mix
  • 666 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution New Artist/Decade Mixes not visible in Made For You section.

PlanPremiumCountryIndia My Question or IssueTitle says it all. Cannot see the new mixes introduced about a month ago. I just see the old Daily Mixes.

  • Casual Listener
  • Plan Premium Country India   My Question or Issue Title says it all. Cannot see the new mixes introduced about a month ago. I just see the old Daily Mixes.
  • Alex
  • Moderator
  • 355 Views
  • 3 replies
  • 0 likes
  • 355 Views
  • 3 replies
  • 0 likes

Add all songs to queue after search in playlists

Hello,I would like to be able to listen all the titles in my playlist starting by the one I made a search on it.Actually, when I search for a song I want to listen in my playlist, after having found it by search, the queue is only filled by the ones ...

  • Casual Listener
  • Hello, I would like to be able to listen all the titles in my playlist starting by the one I made a search on it. Actually, when I search for a song I want to listen in my playlist, after having fo...
  • Exagone313
  • Casual Listener
  • 529 Views
  • 2 replies
  • 3 likes
  • 529 Views
  • 2 replies
  • 3 likes

Superuser Contribution All my playlists have disappeared. RECOVER PLAYLIST DOES NOT WORK.

I am on a family premium plan. Have been for almost 10 years. One day my phone was logged out - I logged back in and all of my playlists are gone. I tried to recover my playlists - but it just says "having trouble retrieving your deleted playlists. T...

  • Visitor
  • I am on a family premium plan. Have been for almost 10 years. One day my phone was logged out - I logged back in and all of my playlists are gone. I tried to recover my playlists - but it just says "...
  • Novy
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently added

I use Spotify premium on my MacBook Pro, ever since the new update came I can’t filter my playlist to show recently added. I can pick a date added option but it’s nothing different from how it is without filter. Does anyone else have that problem and...

  • Casual Listener
  • I use Spotify premium on my MacBook Pro, ever since the new update came I can’t filter my playlist to show recently added. I can pick a date added option but it’s nothing different from how it is wit...
  • MattSuda
  • Spotify Star
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Superuser Contribution Different Spotify-Versions

PlanPremiumCountryGermanyDevice(Lenovo Laptop)Operating System(Windows 10) Hello, I just received an update. The Spotify version on my son's PC is different than on my laptop. Both devices run Windows 10. The version on my laptop is 1.1.57.443.ga029a...

  • Regular
  • Plan Premium Country Germany Device (Lenovo Laptop) Operating System (Windows 10)   Hello, I just received an update. The Spotify version on my son's PC is different than on my lap...
  • MattSuda
  • Spotify Star
  • 688 Views
  • 9 replies
  • 0 likes
  • 688 Views
  • 9 replies
  • 0 likes

Playlist does not start as it was sorted

I have a playlist with many songs sorted by Latest Added, but when I double click on the playlist cover, it starts from the first song added, and not the last one, why? It is a very simple problem to solve!

  • Visitor
  • I have a playlist with many songs sorted by Latest Added, but when I double click on the playlist cover, it starts from the first song added, and not the last one, why? It is a very simple problem to...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local Files sync but won't download on mobile

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe songs I add on playlists on desktop app shows up on mobile app, but they won't download. ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The son...
  • Ver
  • Spotify Legend
  • 964 Views
  • 5 replies
  • 0 likes
  • 964 Views
  • 5 replies
  • 0 likes

Can i upload my own music to spotify

Hello is it possible to upload my music own spotify?i compose a music by using sharpners for Japanese knives and people also like it on YouTube and SoundCloud.how can i upload it so that you can also tell me about it.

  • Casual Listener
  • Hello  is it possible to upload my music own spotify? i compose a music by using  sharpners for Japanese knives and people also like it on YouTube and SoundCloud. how can i upl...
  • Billy-J
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Is there a way to see all blocked/disliked songs?

Plan: freeCountry: USASystems: Win10, Android, or FirefoxMy Question or IssueIs there a way to see a list of all blocked songs? I don't remember what playlist or album or artist this was, I just remember that a while ago I dropped and fumbled with th...

  • Casual Listener
  • Plan: free Country: USA Systems: Win10, Android, or Firefox My Question or Issue Is there a way to see a list of all blocked songs? I don't remember what playlist or album or artist this was, I j...
  • Billy-J
  • Spotify Star
  • 5700 Views
  • 1 replies
  • 0 likes
  • 5700 Views
  • 1 replies
  • 0 likes

FOLDERS - IMAGE

Hello everyone,I just made a bunch of folders for my playlists on Spotify. However, all my folders are black/grey with a little white envelope on them. Is it possible to change the image? I would like to make my own images, just like I have done with...

  • Newbie
  • Hello everyone, I just made a bunch of folders for my playlists on Spotify. However, all my folders are black/grey with a little white envelope on them. Is it possible to change the image? I would l...
  • Emilia_8
  • Spotify Star
  • 3835 Views
  • 1 replies
  • 28 likes
  • 3835 Views
  • 1 replies
  • 28 likes

Superuser Contribution Albums on Windows Desktop

PlanPremiumCountrySwitzerlandDevice(Windows Laptop)Operating SystemWindows 10My Question or Issue I can download and play offline albums on my Android-Phone. But those Albums are not shown under "albums" on the desktop-app-version nor can they be fou...

  • Visitor
  • Plan Premium Country Switzerland Device (Windows Laptop) Operating System Windows 10 My Question or Issue   I can download and play offline albums on my Android-Phone. But those Albums...
  • MattSuda
  • Spotify Star
  • 364 Views
  • 2 replies
  • 0 likes
  • Albums
    Desktop
    Download
    Windows
  • 364 Views
  • 2 replies
  • 0 likes

Solved!! No option to download albums spotify desktop.

Currently there is no option to download entire albums on spotify desktop on windows, yet mobile has this implimented.

  • Casual Listener
  • Currently there is no option to download entire albums on spotify desktop on windows, yet mobile has this implimented.
  • MattSuda
  • Spotify Star
  • 330 Views
  • 1 replies
  • 1 likes
  • 330 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Where are my Top tracks? I wan't them...

Hi, hello, tjena! Somehow my Top tracks playlist have been lost. I can see "the artists I've been listening to" (at the top of my profile) but not the specific songs. I've ticked the box "Make my Top tracks playlist public" but it's not showing up. I...

  • Casual Listener
  • Hi, hello, tjena!   Somehow my Top tracks playlist have been lost. I can see "the artists I've been listening to" (at the top of my profile) but not the specific songs. I've ticked the box "Ma...
  • MattSuda
  • Spotify Star
  • 529588 Views
  • 20 replies
  • 1 likes
  • 529588 Views
  • 20 replies
  • 1 likes

Solved!! Downloading Full Albums To Computer

I can download albums on my cell, but cannot find out how to do it on my computer. My son in-law explained it to me, but I do not see how to do mit on the latest player. Could someone please explain this to me?

  • Music Fan
  • I can download albums on my cell, but cannot find out how to do it on my computer.  My son in-law explained it to me, but I do not see how to do mit on the latest player.  Could someone ple...
  • MattSuda
  • Spotify Star
  • 8251 Views
  • 6 replies
  • 0 likes
  • 8251 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Rozbite pisnicky

1) song: petshop boys - go West 2018 remaster has no end. There is a five-minute silence at the end of it. 2) the song Sofia rotaru - tolko etogo malo, is written in Russian and somehow the system can't find it. When I found it, it would play for abo...

  • Casual Listener
  • 1) song: petshop boys - go West 2018 remaster has no end. There is a five-minute silence at the end of it. 2) the song Sofia rotaru - tolko etogo malo, is written in Russian and somehow t...
  • Novy
  • Moderator
  • 351 Views
  • 5 replies
  • 0 likes
  • 351 Views
  • 5 replies
  • 0 likes

[iOS][Your Library] Spelling mistake in German (regularly drives me crazy)

Not really an idea but an idea for improvement, since it's been like this for as far as I can remember: When you like a song and want to add it to a playlist, you go to the three dots menu and select "Add to playlist" ("Add to a playlist.)In the Germ...

  • Visitor
  • Not really an idea but an idea for improvement, since it's been like this for as far as I can remember:   When you like a song and want to add it to a playlist, you go to the three dots menu a...
  • 92 Views
  • 0 replies
  • 0 likes
  • iOS
    Your Library
  • 92 Views
  • 0 replies
  • 0 likes