Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...
Vasil
Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...
Joan
Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...
MattSuda
PlanPremiumCountrySwedenDeviceStationary computerOperating SystemWindows 10 My Question or Issue:Why is there different color-themes on different Spotify Playlists suddenly?I suddenly have a red-color-theme on the Playlist I play the most music from ...
PlanPremium FamilyCountryUnited StatesDeviceGoogle Pixel 4 XL, HP DesktopOperating SystemAndroid 11, Windows 10 Home (20H2)My Question or IssueI found an old playlist from 2018, however, I can't favorite it or add any music to it. It's not showing up...
PlanFreeCountryUSDeviceSamsung Galaxy 8Operating System My Question or IssueI've downloaded podcasts to listen to offline (or so I thought) but everywhere I look for more info on offline mode it says it should be in settings. I recall having this as ...
PlanPremium FamilyCountryUnited KingdomDeviceWindows 10, Samsung Galaxy A20e, Spotify Web PlayerOperating SystemAndroid 10, Windows 10 My Question or IssueHello there, I have followed all of these steps to try and fix the Family Mix issue and I still...
PlanPremiumCountryIndia My Question or IssueTitle says it all. Cannot see the new mixes introduced about a month ago. I just see the old Daily Mixes.
Hello,I would like to be able to listen all the titles in my playlist starting by the one I made a search on it.Actually, when I search for a song I want to listen in my playlist, after having found it by search, the queue is only filled by the ones ...
I am on a family premium plan. Have been for almost 10 years. One day my phone was logged out - I logged back in and all of my playlists are gone. I tried to recover my playlists - but it just says "having trouble retrieving your deleted playlists. T...
I use Spotify premium on my MacBook Pro, ever since the new update came I can’t filter my playlist to show recently added. I can pick a date added option but it’s nothing different from how it is without filter. Does anyone else have that problem and...
PlanPremiumCountryGermanyDevice(Lenovo Laptop)Operating System(Windows 10) Hello, I just received an update. The Spotify version on my son's PC is different than on my laptop. Both devices run Windows 10. The version on my laptop is 1.1.57.443.ga029a...
I have a playlist with many songs sorted by Latest Added, but when I double click on the playlist cover, it starts from the first song added, and not the last one, why? It is a very simple problem to solve!
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe songs I add on playlists on desktop app shows up on mobile app, but they won't download. ...
Hello is it possible to upload my music own spotify?i compose a music by using sharpners for Japanese knives and people also like it on YouTube and SoundCloud.how can i upload it so that you can also tell me about it.
Plan: freeCountry: USASystems: Win10, Android, or FirefoxMy Question or IssueIs there a way to see a list of all blocked songs? I don't remember what playlist or album or artist this was, I just remember that a while ago I dropped and fumbled with th...
Hello everyone,I just made a bunch of folders for my playlists on Spotify. However, all my folders are black/grey with a little white envelope on them. Is it possible to change the image? I would like to make my own images, just like I have done with...
PlanPremiumCountrySwitzerlandDevice(Windows Laptop)Operating SystemWindows 10My Question or Issue I can download and play offline albums on my Android-Phone. But those Albums are not shown under "albums" on the desktop-app-version nor can they be fou...
Currently there is no option to download entire albums on spotify desktop on windows, yet mobile has this implimented.
Hi, hello, tjena! Somehow my Top tracks playlist have been lost. I can see "the artists I've been listening to" (at the top of my profile) but not the specific songs. I've ticked the box "Make my Top tracks playlist public" but it's not showing up. I...
I can download albums on my cell, but cannot find out how to do it on my computer. My son in-law explained it to me, but I do not see how to do mit on the latest player. Could someone please explain this to me?
1) song: petshop boys - go West 2018 remaster has no end. There is a five-minute silence at the end of it. 2) the song Sofia rotaru - tolko etogo malo, is written in Russian and somehow the system can't find it. When I found it, it would play for abo...
Not really an idea but an idea for improvement, since it's been like this for as far as I can remember: When you like a song and want to add it to a playlist, you go to the three dots menu and select "Add to playlist" ("Add to a playlist.)In the Germ...