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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303119 Views

96 replies

91 likes

  • 303119 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

167794 Views

242 replies

44 likes

  • 167794 Views
  • 242 replies
  • 44 likes

Superuser Contribution Remove rogue playlist

PlanPremiumCountryUS My Question or IssueI have some automation set up to play my discover weekly playlist as an alarm in the morning. However there's a playlist someone created which they called "Discover Weekly". Spotify will randomly swap between ...

Casual Listener

Plan Premium Country US   My Question or Issue I have some automation set up to play my discover weekly playlist as an alarm in the morning. However there's a playlist someone created whic...

Alex

Spotify Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists with create dates BEFORE my account activated?

PlanPremiumCountryUSADeviceWindows LaptopOperating SystemWindows 10 My Question or IssueI have playlists in my library from Feb 2021, but I didn't open my account till Oct 2022. The music is not at all what I like. Where did the playlists come from?

Casual Listener

  Plan Premium Country USA Device Windows Laptop Operating System Windows 10   My Question or Issue I have playlists in my library from Feb 2021, but I didn't open my account til...

Alex

Spotify Legend

699 Views

5 replies

0 likes

  • 699 Views
  • 5 replies
  • 0 likes

Superuser Contribution Release Radar has gone off the rails

My release radar has gone crazy. It's about 95% remixes of genres I don't even listen to, and in some cases remixes of remixes. I would say about .01% of my 1200 song liked songs library is remixes. I have no idea where Spotify got the idea that I wa...

Regular

My release radar has gone crazy. It's about 95% remixes of genres I don't even listen to, and in some cases remixes of remixes. I would say about .01% of my 1200 song liked songs library is remixes. ...

Lyubka

Moderator

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't Scroll the Timeline bar

Ok) It doesn't help me in the same situation. Maybe you have some other options?

Casual Listener

Ok) It doesn't help me in the same situation. Maybe you have some other options?

Meeesha

Casual Listener

450 Views

2 replies

0 likes

  • 450 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Skip Not Playing (When App Loaded)

Hello,So on Mobile and PC, I load Spotify up and when I tap or click next track it does not play and the interface goes away. Is there any help?thanks.

Casual Listener

Hello, So on Mobile and PC, I load Spotify up and when I tap or click next track it does not play and the interface goes away. Is there any help? thanks.  

OscarDC

Moderator

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing song order easily (for everyone)

PlanPremiumCountryNetherlandsDevice Operating SystemAndroid 13 My Question or IssueHi, I was wondering whether it is possible to change the standard order of my playlists for everyone. I have soms theme-related playlists and I want people to see thes...

Visitor

Plan Premium Country Netherlands Device   Operating System Android 13   My Question or Issue Hi, I was wondering whether it is possible to change the standard order of my playlist...

Ivelina

Moderator

5222 Views

4 replies

0 likes

  • 5222 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't rewind or fast-forward songs anymore

Hello, I used to be able to fast-forward and rewind songs as a premium subscriber, but have noticed that recently I'm unable to. Has the feature been removed?

Newbie

Hello,  I used to be able to fast-forward and rewind songs as a premium subscriber, but have noticed that recently I'm unable to. Has the feature been removed?

legend99

Visitor

985 Views

3 replies

3 likes

App Usability
  • 985 Views
  • 3 replies
  • 3 likes

Playlist with 400+ songs not sharing on discord or any other platform

PlanFreeCountryUnited StatesDeviceAll of my devices are experiencing this problem, I have a Linux Desktop and a Moto G Power 2022.Operating SystemUbuntu 22.04.1 LTS/Android 11 My Question or IssuePlaylist with 400+ songs not sharing on discord or any...

Newbie

Plan Free Country United States Device All of my devices are experiencing this problem, I have a Linux Desktop and a Moto G Power 2022. Operating System Ubuntu 22.04.1 LTS/Android 11  ...

Amay

Spotify Star

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

I have duplicate songs in my playlists but deleting one removed both. How do I fix this?

PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) 16.1.2 My Question or Issue I see duplicate songs in my playlist but when I delete one both are removed

Casual Listener

Plan Free/Premium Country USA  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) 16.1.2   My Question ...

AfterForever666

Visitor

17234 Views

13 replies

3 likes

  • 17234 Views
  • 13 replies
  • 3 likes

Can’t download anymore songs

PlanPremiumCountryKenya Device(iPhone XS)Operating System(iOS 16.) My Question or IssueI have only downloaded 30 songs and when I want to download more it says I have reached the maximum number of downloads and I know that up to 10,000 tracks can be ...

Casual Listener

Plan Premium Country Kenya  Device (iPhone XS) Operating System (iOS 16.)   My Question or Issue I have only downloaded 30 songs and when I want to download more it says I have re...

Billy-J

Spotify Star

488 Views

3 replies

1 likes

  • 488 Views
  • 3 replies
  • 1 likes

Superuser Contribution Liked songs sometimes don't appear as liked, they repeat on my "liked songs"

PlanFreeCountryUruguay DeviceWebplayer on an HP envy, but it's also happened on the app, and on the android app as wellOperating SystemWindows 10 My Question or IssueI have over 2k liked songs. Sometimes, i'll play some of these songs from their albu...

Newbie

Plan Free Country Uruguay   Device Webplayer on an HP envy, but it's also happened on the app, and on the android app as well Operating System Windows 10   My Question or Issue I...

Alex

Spotify Legend

440 Views

2 replies

1 likes

  • 440 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't listen to my downloaded music when offline

PlanPremium familyCountryCzech republicDeviceiphone 11Operating Systemios 16 (new)My Question or IssueI can't listen to my downloaded music. When i am offline, all of my downloaded music just can not be played. That's one of reasons i even have premi...

Regular

Plan Premium family Country Czech republic Device iphone 11 Operating System ios 16 (new) My Question or Issue I can't listen to my downloaded music. When i am offline, all of my downloaded ...

Lyubka

Moderator

1334 Views

9 replies

1 likes

Premium for Family
  • 1334 Views
  • 9 replies
  • 1 likes

Superuser Contribution Manually relocate local files

PlanPremiumCountryUnited States of AmericaDeviceDesktopOperating SystemWindows 10 My Question or IssueI've tried to find out if this is possible on my own but I was wondering if there was a way to manually redirect Spotify to use the proper file for ...

Newbie

Plan Premium Country United States of America Device Desktop Operating System Windows 10   My Question or Issue I've tried to find out if this is possible on my own but I was wondering...

Eni

Moderator

514 Views

1 replies

0 likes

  • 514 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Playlists] Easy way to remove enhanced songs

Please make a way to remove an enhanced song on mobile directly from the player screen. When you have long playlists it is very annoying to have to scroll through all your songs to find the remove button next to enhanced song you didn’t like in the l...

Visitor

Please make a way to remove an enhanced song on mobile directly from the player screen. When you have long playlists it is very annoying to have to scroll through all your songs to find the remove bu...

AlejaR

Moderator

423 Views

1 replies

0 likes

iOS
Playlists
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution play button/autoplay not working

PlanFreeCountryunited statesDeviceiphone 14Operating SystemiOS 16.1.2 My Question or Issuerecently, autoplay and the play button for my playlist has stopped working. after a song, i usually close and reopen the app to get rid of ads, but when i do th...

Newbie

Plan Free Country united states Device iphone 14 Operating System iOS 16.1.2   My Question or Issue recently, autoplay and the play button for my playlist has stopped working. after a ...

Eni

Moderator

1068 Views

4 replies

0 likes

  • 1068 Views
  • 4 replies
  • 0 likes

Autoplay

PlanFreeCountryU.K.DeviceiPhone 11Operating System My Question or IssueNot auto playing when the song has ended when auto play is on . I have recently changed to a new phone but this feature was working on my old phone but not on my new one

Visitor

Plan Free Country U.K. Device iPhone 11 Operating System     My Question or Issue Not auto playing when the song has ended when auto play is on . I have recently changed to a new ...

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

Discover Weekly only (everything else is okay) has no sound

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

Superuser Contribution New Spotify update won't let me pull up my liked songs anymore

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MihailY

Moderator

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes