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Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • indi13
  • Casual Listener
  • 206458 Views
  • 1692 replies
  • 26 likes
  • 206458 Views
  • 1692 replies
  • 26 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

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  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 236364 Views
  • 75 replies
  • 83 likes
  • 236364 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • bellevilleradio
  • Newbie
  • 91479 Views
  • 192 replies
  • 41 likes
  • 91479 Views
  • 192 replies
  • 41 likes

Superuser Contribution can't play on devices

For the past few days my spotify won't play on any of my devices... It's Sonos speakers and google home speakers. All devices come up - but all say 'Can't play this right now' Very frustrated...help!

  • Newbie
  • For the past few days my spotify won't play on any of my devices...   It's Sonos speakers and google home speakers.   All devices come up - but all say 'Can't play this right now' ...
  • OscarDC
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist scrambling on its own (glitch)

I have a playlist that somehow got scrambled by a glitch. When I click the ‘enhance’ button, it sorts the songs back into the original playlist order (with the added ‘enhanced’ song suggestions). However, when I unclick the enhanced button, the playl...

  • Casual Listener
  • I have a playlist that somehow got scrambled by a glitch. When I click the ‘enhance’ button, it sorts the songs back into the original playlist order (with the added ‘enhanced’ song suggestions). How...
  • Vasil
  • Moderator
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't Scroll the Timeline bar

Ok) It doesn't help me in the same situation. Maybe you have some other options?

  • Casual Listener
  • Ok) It doesn't help me in the same situation. Maybe you have some other options?
  • Meeesha
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Superuser Contribution Share liked songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan you please spotify make it easier to share my liked/favourite songs playlist with the peo...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can yo...
  • Genuine_Vulpine
  • Visitor
  • 3613 Views
  • 2 replies
  • 3 likes
  • 2022
    liked songs
  • 3613 Views
  • 2 replies
  • 3 likes

can't play local files from pc on my android phone

I tried to play local files from my laptop om my android phone. But they won't play.I made a playlist on my laptop with the local files and downloaded them.My phone is connected to the same network as my laptop and the files can be played on spotify ...

  • Visitor
  • I tried to play local files from my laptop om my android phone. But they won't play. I made a playlist on my laptop with the local files and downloaded them. My phone is connected to the same n...
  • Amayy
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Unable to listen to a private playlist uploaded to libary

PlanPremiumCountryUnited Arab Emirates DeviceSamsung GalaxyOperating SystemiOS 10, Android My Question or Issue Hello I've uploaded songs to a playlist from my local files, then selected download the tracks on my android phone. When I try to play the...

  • Newbie
  • Plan Premium Country United Arab Emirates  Device Samsung Galaxy Operating System iOS 10, Android    My Question or Issue   Hello I've uploaded songs to a playlist from...
  • Amayy
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Original Spotify Playlists Disappeared, and New Ones Not Saving

A few months ago, all the playlists I had in My Library suddenly disappeared and could not be recovered (nothing appeared in the “Recover Playlists” in the online menu). Since then, I have been unable to create any playlists without them immediately ...

  • Newbie
  • A few months ago, all the playlists I had in My Library suddenly disappeared and could not be recovered (nothing appeared in the “Recover Playlists” in the online menu). Since then, I have been unabl...
  • Amayy
  • Spotify Star
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

why does my playlist play songs i havent selected.

why are there random songs being played that are not on my playlist. I have a few that I really dislike, but when I try to find them on my playlist, they arent there. But they still are playing.

  • Visitor
  • why are there random songs being played that are not on my playlist. I have a few that I really dislike, but when I try to find them on my playlist, they arent there. But they still are playing.
  • Amayy
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists with create dates BEFORE my account activated?

PlanPremiumCountryUSADeviceWindows LaptopOperating SystemWindows 10 My Question or IssueI have playlists in my library from Feb 2021, but I didn't open my account till Oct 2022. The music is not at all what I like. Where did the playlists come from?

  • Casual Listener
  •   Plan Premium Country USA Device Windows Laptop Operating System Windows 10   My Question or Issue I have playlists in my library from Feb 2021, but I didn't open my account til...
  • Alex
  • Spotify Legend
  • 426 Views
  • 5 replies
  • 0 likes
  • 426 Views
  • 5 replies
  • 0 likes

My playlists go automatically public. How to avoid that?

I wouldn't won't them to go public in the first place. Can I do something to stop it? How the check which playlists/ other content of mine is public?

  • Visitor
  • I wouldn't won't them to go public in the first place. Can I do something to stop it? How the check which playlists/ other content of mine is public?
  • Amayy
  • Spotify Star
  • 581 Views
  • 1 replies
  • 1 likes
  • 581 Views
  • 1 replies
  • 1 likes

Superuser Contribution cannot listen offline files downloaded in my library

Hello:I have a problem with listening downloaded music in my iPhone. When I am offline and access to library, for listening to already downloaded files, the player doesn't start. It only goes with it when I get access to network again.

  • Visitor
  • Hello: I have a problem with listening downloaded music in my iPhone. When I am offline and access to library, for listening to already downloaded files, the player doesn't start. It only goes with ...
  • Eni
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

how to shift liked songs from one account to another

my previous premium account had liked songs which i want to transfer to this new premium account that i created. how do i do that? sadly, while i was renewing my subscription i ended up renewing the other account. please help

  • Visitor
  • my previous premium account had liked songs which i want to transfer to this new premium account that i created. how do i do that? sadly, while i was renewing my subscription i ended up renewing th...
  • Billy-J
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playlist hangs

I will start playing a playlist and after anywhere from 1-10 songs, the playlist will just hang on "play" and have no song playing. I cannot stop it. The only fix is to play another playlist. Then that one will hang and I can go back and play the fir...

  • Visitor
  • I will start playing a playlist and after anywhere from 1-10 songs, the playlist will just hang on "play" and have no song playing. I cannot stop it. The only fix is to play another playlist. Then...
  • Joan
  • Moderator
  • 200 Views
  • 1 replies
  • 2 likes
  • 200 Views
  • 1 replies
  • 2 likes

Superuser Contribution Odd problem with deleted local file in liked songs

fyi before I start: I'm writing this after contacting the support directly because the sheer incompetence of the guy that was in my chat made me cringe so hard I'm asking the community now XDThe problem started like 3 or 4 years ago but it never real...

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  • Casual Listener
  • fyi before I start: I'm writing this after contacting the support directly because the sheer incompetence of the guy that was in my chat made me cringe so hard I'm asking the community now XD The ...
  • Not applicable
  • 544 Views
  • 4 replies
  • 0 likes
  • liked songs
    local file
  • 544 Views
  • 4 replies
  • 0 likes

Superuser Contribution Download option for single song

Currently we have to like a song or add a song to play list to download offline , instead we can directly click on download button next to particular song we want to download .

  • Visitor
  • Currently we have to like a song or add a song to play list to download offline , instead we can directly click on download button next to particular song we want to download .
  • OscarDC
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution liked albums- placement in library

Sorry if this is a repeat. Tried to search it. Tried to ask spotify. No and no. So here goes… where do songs from my “liked” albums go. They’re not in my “liked” songs or in my playlists. Idk where else to look. PlanFree/PremiumCountry Device(iPhone ...

  • Visitor
  • Sorry if this is a repeat. Tried to search it. Tried to ask spotify. No and no. So here goes… where do songs from my “liked” albums go. They’re not in my “liked” songs or in my playlists. Idk where e...
  • Lyubka
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes