Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • kyanna
  • Casual Listener
  • 17310 Views
  • 15 replies
  • 19 likes
  • 17310 Views
  • 15 replies
  • 19 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • robertwolf1
  • Casual Listener
  • 6831 Views
  • 18 replies
  • 19 likes
  • 6831 Views
  • 18 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 95280 Views
  • 57 replies
  • 48 likes
  • Connect
    JAM
  • 95280 Views
  • 57 replies
  • 48 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • matneym
  • Newbie
  • 240303 Views
  • 1149 replies
  • 42 likes
  • 240303 Views
  • 1149 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3263 Views
  • 1 replies
  • 2 likes
  • 3263 Views
  • 1 replies
  • 2 likes

Superuser Contribution Discover Weekly. We can't tag anymore band/artist as unliked

PlanPremiumCountryItalyDeviceOppo Find X3 Lite Operating SystemWindows 10 My Question or IssueHi, i just noticed in the most recent Discover Weekly that the unlike button has changed. It doesn't let you choose between disliking a single track or the ...

  • Roadie
  •   Plan Premium Country Italy Device Oppo Find X3 Lite  Operating System Windows 10   My Question or Issue Hi, i just noticed in the most recent Discover Weekly that the unli...
  • nighthawk989
  • Roadie
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Superuser Contribution It automatically stops after 5 songs

Everytime I listen when my internet is on, it automatically stops after 5 songs but when I listen offline, it continues. Pretty sure it's not my internet because the app itself will close everytime it happens. I tried basic troubleshooting already bu...

  • Visitor
  • Everytime I listen when my internet is on, it automatically stops after 5 songs but when I listen offline, it continues. Pretty sure it's not my internet because the app itself will close everytime i...
  • OscarDC
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aleatorio no reproduce todas las canciones de mi playlist

PlanPremiumPaísChileDispositivoSamsung Galaxy A30SSistema operativoAndroid 11 Mi pregunta o problemaHice una lista de reproducción llamada Folclore, tiene contenido para 35 horas y 45 minutos. Todos los días la escucho en el trabajo, activo la repeti...

  • Newbie
  • Plan Premium País Chile Dispositivo Samsung Galaxy A30S Sistema operativo Android 11    Mi pregunta o problema Hice una lista de reproducción llamada Folclore, tiene contenido par...
  • Alex
  • Spotify Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • aleatorio
    shuffle
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Release Radar and Discover Weekly keep changing locations

PlanPremiumCountryGermanyDeviceiPhone 8X, MacBook ProOperating SystemMacOSMy Question or IssueWhy is it that Release Radar and Discover Weekly keep being shown in different places? Every single Friday, I'm checking the new releases. Every single Mond...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 8X, MacBook Pro Operating System MacOS My Question or Issue Why is it that Release Radar and Discover Weekly keep being shown in different places? ...
  • Kiril
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hiding songs issue

Hi , On android , when I hide a song from a Public Playlist it proceed to hide that song in all of my own playlists. So for example when I save/like a public playlist from spotify or some other user and hide songs from that public playlist because I ...

  • Casual Listener
  • Hi ,   On android , when I hide a song from a Public Playlist it proceed to hide that song in all of my own playlists.   So for example when I save/like a public playlist from spotify o...
  • jk783
  • Casual Listener
  • 626 Views
  • 4 replies
  • 0 likes
  • 626 Views
  • 4 replies
  • 0 likes

Superuser Contribution Nothing plays on Spotify at all

Plan Free Country UK Device Samsung Galaxy A10 App Version 8.7.30.1221Operating System Android 11 HoneycombMy Question or Issue:Nothing plays at all! Nothing on my playlists, nothing on a Spotify recommended playlist, do a search for a song and nothi...

  • Regular
  • Plan Free Country UK Device Samsung Galaxy A10 App Version 8.7.30.1221 Operating System Android 11 Honeycomb My Question or Issue: Nothing plays at all! Nothing on my playlists, nothing on ...
  • MartSpot2022
  • Regular
  • 1119 Views
  • 13 replies
  • 0 likes
  • 1119 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Save Auto-Sort as “Custom Sort”

PlanPremiumCountryUnited StatesDeviceiPhone 10, PCOperating SystemiOS 14.6, Windows 10 My Question or IssueIs there a way within Spotify to save an auto-sort (e.g. sort by Title, Artist, Album, Length) as the Custom Order? I sort all of my playlists ...

  • Regular
  • Plan Premium Country United States Device iPhone 10, PC Operating System iOS 14.6, Windows 10   My Question or Issue Is there a way within Spotify to save an auto-sort (e.g. sort by Ti...
  • Wonderboy75
  • Casual Listener
  • 1770 Views
  • 3 replies
  • 0 likes
  • 1770 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot remove 3 songs from my Liked Songs list

PlanPremiumCountryUSADevicePC/Android/IOSOperating SystemWindows/Mac/Android/IOS My Question or IssueThere are 3 songs on my liked songs list that are old and the content is no longer available. I cannot remove them/play them/do anything with these s...

  • Casual Listener
  • Plan Premium Country USA Device PC/Android/IOS Operating System Windows/Mac/Android/IOS   My Question or Issue There are 3 songs on my liked songs list that are old and the content is ...
  • Goofoff
  • Casual Listener
  • 958 Views
  • 5 replies
  • 0 likes
  • 958 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist won't play in order

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10My Question or Issue I've been having issues with spotify playlists not playing in order for a few days. It's usually fine when it's on custom order, but the songs will skip or jump aro...

  • Casual Listener
  • Plan Premium Country United States Device PC Operating System Windows 10 My Question or Issue   I've been having issues with spotify playlists not playing in order for a few days. It's...
  • Dian
  • Spotify Legend
  • 6224 Views
  • 7 replies
  • 0 likes
  • 6224 Views
  • 7 replies
  • 0 likes

Superuser Contribution Download to device

PlanPremiumCountryUkDeviceSamsung S22 ultra My Question or IssueI'm trying to save a playlist to my device. I've downloaded it via the app but can't seem to find it on the phone?

  • Newbie
  •   Plan Premium Country Uk Device Samsung S22 ultra   My Question or Issue I'm trying to save a playlist to my device. I've downloaded it via the app but can't seem to find it on th...
  • Dian
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I get a link for the Discography page?

I can't seem to find info on this: I want to provide a link to people for my entire Discography (i.e. the page you see on Spotify when you hit "Discography", on any artist), and there seems to be no link available for that. How can I find out what it...

  • Newbie
  • I can't seem to find info on this: I want to provide a link to people for my entire Discography (i.e. the page you see on Spotify when you hit "Discography", on any artist), and there seems to be no ...
  • Yordan
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

My playlist or their playlist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have a question about the personal playlists which Spotify creates about us like Daily ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I h...
  • Amayy
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Playlists

Premium Country uk Device iPhone/iPad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCreating my first playlist. When I choose an album and want to add more than one song...

  • Casual Listener
  • Premium  Country uk   Device iPhone/iPad  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Amayy
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect amount of Liked songs on artist liked songs page.

DeviceiPhone X & Windows 10 My Question or IssueThe Screenshots explained a lot, a few years back I use to love these guys after a while grew stale, and cleaned off almost all songs for a few (around 5 liked songs). Now I found out there is this bug ...

  • Visitor
  • Device iPhone X & Windows 10   My Question or Issue The Screenshots explained a lot, a few years back I use to love these guys after a while grew stale, and cleaned off almost all songs ...
  • Vasil
  • Moderator
  • 1329 Views
  • 4 replies
  • 1 likes
  • bug
  • 1329 Views
  • 4 replies
  • 1 likes

Superuser Contribution No se me cotinuan las listas

Al reproducir una lista, sin el modo aleatorio, cuando acaba la canción no continua con la siguiente se acaba la reproduccion de esta lista y contibua con una canción totalmente distinta. No puedo reproducir ni las listas creadas, ni las guardadas en...

  • Visitor
  • Al reproducir una lista, sin el modo aleatorio, cuando acaba la canción no continua con la siguiente se acaba la reproduccion de esta lista y contibua con una canción totalmente distinta. No puedo re...
  • AndresM
  • Spotify
  • 357 Views
  • 3 replies
  • 1 likes
  • 357 Views
  • 3 replies
  • 1 likes

Superuser Contribution Downloaded Local Files are Unavailabe

PlanPremiumCountryUSADeviceiPhone 13 ProOperating SystemiOS 15.5 My Question or IssueI have a few local files from my windows machine downloaded to my phone. They show as downloaded (green arrow) but are apparently unavailable, as they are greyed out...

  • Newbie
  • Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 15.5   My Question or Issue I have a few local files from my windows machine downloaded to my phone. They show as dow...
  • Vasil
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs appearing from YouTube

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 15 My Question or IssueI've had random songs appearing in my liked songs for the past few weeks. I've run through the troubleshooting options that other people have mentioned; I signed out and ba...

  • Casual Listener
  • Plan Premium Country US Device iPhone 11 Operating System iOS 15   My Question or Issue I've had random songs appearing in my liked songs for the past few weeks. I've run through the t...
  • Alex
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • liked songs
    Youtube
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Won't update

PlanPremiumCountryUnited KingdomDeviceWindows 10 PC, Android 11 phoneOperating SystemWin10, Android 11My Question or IssueI have just uploaded quite a few songs to a playlist on my computer. On the computer the playlist has all the songs but when I t...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Windows 10 PC, Android 11 phone Operating System Win10, Android 11 My Question or Issue I have just uploaded quite a few songs to a playlist on my ...
  • Vasil
  • Moderator
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Superuser Contribution When did Liking a song and adding to the Library became the same thing?

I have always made use of the 'Like Song' feature to build a carefully curated Playlist. I'm not a playlist guy, I don't like building playlists. But I really enjoyed my 'Liked Songs' playlist. Then one day I saw that this playlists that had about 15...

  • Music Fan
  • I have always made use of the 'Like Song' feature to build a carefully curated Playlist.   I'm not a playlist guy, I don't like building playlists. But I really enjoyed my 'Liked Songs' playli...
  • stolan00
  • Regular
  • 2974 Views
  • 10 replies
  • 0 likes
  • Liked Songs Playlist
  • 2974 Views
  • 10 replies
  • 0 likes

Superuser Contribution Can't Download Local Files from Laptop onto Phone

PlanPremiumCountryUnited StatesDevice(iPhone 13, HP Laptop)Operating System(iOS 10, Windows 10) My Question or IssueI can't seem to download my local files from my laptop onto my phone. I've tried putting them on the same network and am able to add m...

  • Visitor
  • Plan Premium Country United States Device (iPhone 13, HP Laptop) Operating System (iOS 10, Windows 10)   My Question or Issue I can't seem to download my local files from my laptop ont...
  • ab4ker
  • Casual Listener
  • 2125 Views
  • 5 replies
  • 1 likes
  • 2125 Views
  • 5 replies
  • 1 likes