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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302319 Views

96 replies

91 likes

  • 302319 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165777 Views

238 replies

44 likes

  • 165777 Views
  • 238 replies
  • 44 likes

Is there a way to remove music from one coutnry from recommendations?

Hello everyone. I hope most of you are aware about situation in Ukraine and currently I was looking for a way to remove all russian content for me in Spotify (from recommendations and new songs that come up every Thursday), maybe someone knows a way ...

Newbie

Hello everyone. I hope most of you are aware about situation in Ukraine and currently I was looking for a way to remove all russian content for me in Spotify (from recommendations and new songs that ...

278 Views

0 replies

6 likes

  • 278 Views
  • 0 replies
  • 6 likes

Superuser Contribution desktop playlist search

I don't know if this is because of my Spotify version, but whenever I search for a song in my playlists, have it pop up, and click on it so it starts playing, that's the only song in the queue? The rest of the playlist won't play. Or, say for example...

Casual Listener

I don't know if this is because of my Spotify version, but whenever I search for a song in my playlists, have it pop up, and click on it so it starts playing, that's the only song in the queue? The r...

Yordan

Moderator

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset Offline Devices

I recently got a new phone. When I attempt to download songs on Spotify, it is telling me I have reached my offline devices limit and I need to delete all downloads from a device to download on this one. Here's the problem: I don't have my old phone ...

Music Fan

I recently got a new phone. When I attempt to download songs on Spotify, it is telling me I have reached my offline devices limit and I need to delete all downloads from a device to download on this ...

Yordan

Moderator

808 Views

1 replies

0 likes

  • 808 Views
  • 1 replies
  • 0 likes

Too many devices with downloads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't download on my new device..it says too many devices have downloads.. I have old dead ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...

ToolboxT

Roadie

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Solved!! How can I transfer my husband's playlist to his account?

PlanPremium DuoCountryThe NetherlandsDeviceiPhone 11 ProOperating System(iOS 15.6) My Question or IssueI converted my premium subscription to Duo. So my husband's playlist is in my account. How do I get that playlist to his account?Annemiek

Casual Listener

Plan Premium Duo Country The Netherlands Device iPhone 11 Pro Operating System (iOS 15.6)   My Question or Issue I converted my premium subscription to Duo. So my husband's playlist is...

Pantahduc

Casual Listener

660 Views

2 replies

0 likes

  • 660 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline modus werkt niet goed

Goedemorgen, sinds een paar weken werkt spotify offline niet goed meer. De playlist is gedownload maar bij 70% van de nummers speelt hij volgens de lijst wel af maar hoor ik geen geluid. Bij 30% van de lijst werkt het wel gewoon goed. Tevens speelt n...

Visitor

Goedemorgen, sinds een paar weken werkt spotify offline niet goed meer. De playlist is gedownload maar bij 70% van de nummers speelt hij volgens de lijst wel af maar hoor ik geen geluid. Bij 30% van ...

Eni

Moderator

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Collaborative playlist

I am not able to add songs to a collaborative playlist. I don't know why but it does not show the option to add songs.

Newbie

I am not able to add songs to a collaborative playlist. I don't know why but it does not show the option to add songs.

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

local files

does anyone know why local files doesnt show on my web player? the only thing that shows up under settings is language

Newbie

does anyone know why local files doesnt show on my web player? the only thing that shows up under settings is language

AdamDamon

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not Allowed Access To Library On Mobile Web?

PlanPremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to us Spotify through my browser on the spotift webpage, but everytime I click my libr...

Newbie

  Plan Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm tryi...

Spot_hater

Visitor

2351 Views

3 replies

2 likes

  • 2351 Views
  • 3 replies
  • 2 likes

Where did shuffle play go?

I am not able to shuffle play my songs. The shuffle and the play button have been separated. Why? WHHYYYY I WANT TO RANDOMIZE THE SONGS AS I WAS ABLE TO BEFORE. WHY IS THE SHUFFLE PLAY NOT AVAILABLE NOW.? GIVE IT BACK OR I'M GONNA HAVE TO CANCEL MY P...

Newbie

I am not able to shuffle play my songs. The shuffle and the play button have been separated. Why? WHHYYYY I WANT TO RANDOMIZE THE SONGS AS I WAS ABLE TO BEFORE. WHY IS THE SHUFFLE PLAY NOT AVAILABLE ...

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

Superuser Contribution Ajouter une image sur fichier personel mp3

Je viens de télécharger des musiques pour les ajouter et les écouter sur spotify malgré leurs absence.Cependant je trouve dommage de n’avoir aucune pochette d’album.J’ai réussi à en mettre sur Windows média player mais pas sur spotify, quelqu’un sait...

Visitor

Je viens de télécharger des musiques pour les ajouter et les écouter sur spotify malgré leurs absence. Cependant je trouve dommage de n’avoir aucune pochette d’album. J’ai réussi à en mettre sur Wi...

Alex

Spotify Legend

2496 Views

1 replies

0 likes

  • 2496 Views
  • 1 replies
  • 0 likes

Superuser Contribution In a large playlist I can add a song multiple times.

PlanPremiumCountryNLDevice(Windows Laptop)Operating System(Windows 10) My Question or IssueIn a large playlist (300+) I can add a song multiple times.With smaller playlists I get a question if I want to add a duplicate.This question is what I want fo...

Regular

Plan Premium Country NL Device (Windows Laptop) Operating System (Windows 10)   My Question or Issue In a large playlist (300+) I can add a song multiple times. With smaller playlists...

OscarDC

Moderator

1247 Views

8 replies

0 likes

  • 1247 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can't play songs from artists or albums unless they're in my playlists

PlanPremiumCountryUSADeviceDell PrecisionOperating SystemWindows 10 My Question or IssueI can't play any songs from an artist's profile or from any albums, singles, or EPs, unless the song is in one of my playlists. When I click to play any song, the...

Newbie

Plan Premium Country USA Device Dell Precision Operating System Windows 10   My Question or Issue I can't play any songs from an artist's profile or from any albums, singles, or EPs, u...

AlejaR

Moderator

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disappearing folders

I recently discovered that 2 folders containing perhaps 200 playlists simply disappeared along with the contents.Planduo with only one account affectedCountry us Devicewin 1, macbook airOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Quest...

Visitor

I recently discovered that 2 folders containing perhaps 200 playlists simply disappeared along with the contents. Plan duo with only one account affected Country  us   Device win 1, ...

Kiril

Moderator

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs appear more than once on Top Tracks this Month

I noticed that some songs appear more than once on my Top Tracks this Month. I'm sure that it's because they get re-released under new single albums but I was wondering if there could be a fix for this? Also, could this happen on Spotify Wrapped's To...

Newbie

I noticed that some songs appear more than once on my Top Tracks this Month. I'm sure that it's because they get re-released under new single albums but I was wondering if there could be a fix for th...

AlejaR

Moderator

321 Views

1 replies

0 likes

Spotify Wrapped
Top Tracks this Month
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution All streaming content goes completely random after the 1st song since uploading new Apple IOS.

PlanPremiumCountryUSA DeviceIPhone 12Operating System(iOS 16 My Question or Issuesince the IOS update all my playlists and podcasts randomly jump to different contentafter playing one song or episode. I’ve turned off all settings that would allow thi...

Newbie

Plan Premium Country USA   Device IPhone 12 Operating System (iOS 16   My Question or Issue since the IOS update all my playlists and podcasts randomly jump to different content ...

Dian

Spotify Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot play local files from PC/Mac on iPhone

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro, multiple Windows and Mac computersOperating SystemiOS 16.0, Windows 11, MacOS Monterey My Question or IssueHey all, I have been racking my brain all day trying to solve this problem. I've written so...

Music Fan

Plan Premium Country United States Device iPhone 13 Pro, multiple Windows and Mac computers Operating System iOS 16.0, Windows 11, MacOS Monterey   My Question or Issue Hey all, I have...

ziwen

Visitor

4177 Views

17 replies

0 likes

  • 4177 Views
  • 17 replies
  • 0 likes

Superuser Contribution Blank Search Screen/Nothing Under Browse All

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 16 My Question or IssueWhenever I go to the search tab, the area underneath is completely blank. I used to be able to access different genre playlists and such underneath, but now ever...

Newbie

Plan Premium Country United States Device iPhone 11 Operating System iOS 16   My Question or Issue Whenever I go to the search tab, the area underneath is completely blank. I used to b...

Lyubka

Moderator

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Download streaming history

PlanStudent PremiumCountryUnited States I requested my streaming history a couple of weeks ago. However, the streaming data only went back to mid-2021 when I have had this account since the mid-2010s. I was wondering if I possibly did something wrong...

Newbie

Plan Student Premium Country United States   I requested my streaming history a couple of weeks ago. However, the streaming data only went back to mid-2021 when I have had this account sinc...

Solimolko

Visitor

4174 Views

2 replies

1 likes

  • 4174 Views
  • 2 replies
  • 1 likes

I have noticed that artists I follow have started to appear as unfollowed - on W10 and Android

the title says it all - the artists appear in Release Radar which should mean they are being followed .....

Casual Listener

the title says it all - the artists appear in Release Radar which should mean they are being followed .....

Paha_Agentti

Roadie

292 Views

1 replies

1 likes

  • 292 Views
  • 1 replies
  • 1 likes