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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303385 Views

96 replies

91 likes

  • 303385 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168545 Views

242 replies

44 likes

  • 168545 Views
  • 242 replies
  • 44 likes

Solved!!Superuser Contribution Unable to play any (specific) songs

I understand that some songs are unavailable in some regions. That is not my problem.For the last few days all songs are now marked as unavailable in my region (Australia). Attempting to play a song shows the message:This content is not available. I ...

Casual Listener

I understand that some songs are unavailable in some regions. That is not my problem. For the last few days all songs are now marked as unavailable in my region (Australia).  Attemptin...

Ver

Spotify Legend

2903 Views

3 replies

0 likes

App & Features
  • 2903 Views
  • 3 replies
  • 0 likes

Solved!! If Spotify deletes a song, is this the way I can tell?

Hi everyone, See attached screenshot: If I see that a song in my playlist(s) is blurred and not clickable, I guess that means the song is removed by Spotify. My question is: does this apply to all songs that are removed by Spotify? can I allways tell...

Regular

Hi everyone,   See attached screenshot:   If I see that a song in my playlist(s) is blurred and not clickable, I guess that means the song is removed by Spotify.   My question is...

eule_7834

Roadie

6956 Views

8 replies

0 likes

  • 6956 Views
  • 8 replies
  • 0 likes

Superuser Contribution Inconsistent Menu Design: Shuffle Button Location (Android Mobile)

The shuffle button is hidden under the three dots when listening to Discover Weekly and on the main screen when listening to a play list. This disorganized, inconsistent experience makes the app difficult to use. There is clearly room (see photos).Ad...

Music Fan

The shuffle button is hidden under the three dots when listening to Discover Weekly and on the main screen when listening to a play list. This disorganized, inconsistent experience makes the app diff...

Yordan

Moderator

620 Views

3 replies

0 likes

Discover Weekly
men
  • 620 Views
  • 3 replies
  • 0 likes

Why am I not treated as a customer?

I've been a paying user for at least five years. I'm tired of the updates making my experience worse. I just updated again, hoping to be rid of these podcasts showing up in my face EVERY SINGLE TIME I open the application. Obviously you don't want us...

Regular

I've been a paying user for at least five years. I'm tired of the updates making my experience worse. I just updated again, hoping to be rid of these podcasts showing up in my face EVERY SINGLE TIME ...

Musiclover000

Roadie

550 Views

2 replies

1 likes

  • 550 Views
  • 2 replies
  • 1 likes

Solved!! Add artists in playlist

PlanFreeCountryFranceDevicePC/iPhoneOperating SystemWindows 10/iOS 15 My Question or IssueHi,Before I get the premium, I listen a singer or group by period and many groups and often some members have a solo carrier so actually (out of spotify) I put ...

Regular

Plan Free Country France Device PC/iPhone Operating System Windows 10/iOS 15   My Question or Issue Hi, Before I get the premium, I listen a singer or group by period and many gr...

Breat

Regular

1113 Views

6 replies

0 likes

Playlist Management
Playlist Spotify
  • 1113 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Your Library] Issues with Playlist

Whenever I click on a song in my playlist and I wait more than 10 seconds to back out of the song so I can scroll down my playlist while still listening to it, the playlist resets back to the top so that I have to scroll through a lot of songs before...

Visitor

Whenever I click on a song in my playlist and I wait more than 10 seconds to back out of the song so I can scroll down my playlist while still listening to it, the playlist resets back to the top so ...

OscarDC

Moderator

435 Views

1 replies

0 likes

Your Library
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t chose specific songs on my playlist

PlanPremiumCountryUK Device(iPhone 12 Pro) My Question or IssueI have recently encountered an issue when trying to choose specific songs at the bottom of my created playlists. When I scroll to the very bottom of the playlists and try to choose a song...

Newbie

Plan Premium Country UK   Device (iPhone 12 Pro)   My Question or Issue I have recently encountered an issue when trying to choose specific songs at the bottom of my created playli...

Musiclover000

Roadie

547 Views

2 replies

0 likes

  • 547 Views
  • 2 replies
  • 0 likes

Superuser Contribution Library Folders

the library section needs to be more organized. in the “your library” place on the app, you can add a way to make folders. not like a playlist but a way to better organize playlist/artists/songs. to create a group/folder, listeners can organize their...

Newbie

the library section needs to be more organized. in the “your library” place on the app, you can add a way to make folders. not like a playlist but a way to better organize playlist/artists/songs. to ...

Eni

Moderator

562 Views

1 replies

1 likes

  • 562 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Mobile][Playlists] Feature to play chronologically from the bottom of a playlist, upward

Options currently are shuffle and not shuffle. As playlists are in time order, it would be good if you could play from the bottom of the playlist chronologically upwards (backwards). Sometimes when you want to listen to a playlist you want to start w...

Visitor

Options currently are shuffle and not shuffle.   As playlists are in time order, it would be good if you could play from the bottom of the playlist chronologically upwards (backwards).  ...

OscarDC

Moderator

384 Views

1 replies

0 likes

Mobile
Playlists
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost access to my local files and won't download

PlanPremiumCountryGreeceDeviceLaptop, Xiaomi Redmi Note 8 ProOperating SystemWindows 10, Android My Question or IssueHello all. I just tried to upload new local files to my playlists and they wouldn't download. Not only that, I lost access to my alre...

Newbie

Plan Premium Country Greece Device Laptop, Xiaomi Redmi Note 8 Pro Operating System Windows 10, Android   My Question or Issue Hello all. I just tried to upload new local files to my p...

Alex

Spotify Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discovery weekly has been progressively getting worse

I used to love listening to the discover weekly on Spotify! It always had good music that I'd add to my playlists ... Over the last few months especially it's become particularly awful though ... I hide the songs i don't like, just for them to show u...

Casual Listener

I used to love listening to the discover weekly on Spotify! It always had good music that I'd add to my playlists ...    Over the last few months especially it's become particularly awful...

outwardspiral

Newbie

1842 Views

4 replies

5 likes

  • 1842 Views
  • 4 replies
  • 5 likes

Superuser Contribution Local Files Missing Proper Metadata

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10My Question or IssueOn the desktop app, most of my local files have loaded all of their respective metadata normally; title, artist, album, album cover, etc. However, I've recently tried ...

Newbie

Plan Premium Country USA Device Desktop PC Operating System Windows 10 My Question or Issue On the desktop app, most of my local files have loaded all of their respective metadata normally; ...

Elena

Moderator

1967 Views

2 replies

1 likes

  • 1967 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist has existed on my account for months but can't be recognized via voice

My playlist "My dreamy favourites" which I created months ago cannot be played anywhere via voice and has to be looked up. I typically try to find it via my Google homes with my Spotify account linked but it can't be found. It can when played directl...

Casual Listener

My playlist "My dreamy favourites" which I created months ago cannot be played anywhere via voice and has to be looked up. I typically try to find it via my Google homes with my Spotify account linke...

Alex

Spotify Legend

517 Views

4 replies

0 likes

  • 517 Views
  • 4 replies
  • 0 likes

Superuser Contribution Visualization

PlanPremiumCountryU.S.A.DeviceSamsung Galaxy Note 20 Ultra/Dell 15-3000/Dell 15-7000 2 in 1/Onkyo TX-NR6050/Samsung SU50TU8000FXZAOperating SystemAndroid/Win10/Win11/Onkyo AVR UI/Tizen My Question or IssueDoes Spotify have any built in visualization ...

Gig Goer

Plan Premium Country U.S.A. Device Samsung Galaxy Note 20 Ultra/Dell 15-3000/Dell 15-7000 2 in 1/Onkyo TX-NR6050/Samsung SU50TU8000FXZA Operating System Android/Win10/Win11/Onkyo AVR UI/Tizen ...

Dell_Ray

Gig Goer

3095 Views

2 replies

2 likes

  • 3095 Views
  • 2 replies
  • 2 likes

Superuser Contribution Saving Playlists by Spotify

PlanPremiumCountryU.S.A.DeviceSamsung Galaxy Note 20 Ultra/Dell 15-3000/Dell 15-7000 2 in 1/Onkyo TX-NR6050/Samsung SU50TU8000FXZA (app)Operating SystemAndroid/Win10/Win11/Onkyo AVR UI/Tizen My Question or IssueGreetings, I have a question about savi...

Gig Goer

Plan Premium Country U.S.A. Device Samsung Galaxy Note 20 Ultra/Dell 15-3000/Dell 15-7000 2 in 1/Onkyo TX-NR6050/Samsung SU50TU8000FXZA (app) Operating System Android/Win10/Win11/Onkyo AVR UI/...

MihailY

Moderator

6422 Views

4 replies

1 likes

  • 6422 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can I recover a song deleted from my Library?

I was using Spotify on my notebook, searching a song to add to the shuffle. The screen size of the app grew and clicked a wrong song. I relogged and noticed one of the songs saved on my Library was "deleted".Is there a way to undo an action on Spotif...

Visitor

I was using Spotify on my notebook, searching a song to add to the shuffle. The screen size of the app grew and clicked a wrong song. I relogged and noticed one of the songs saved on my Library was "...

Mario

Spotify Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution All followed artists gone from library

PlanPremium CountryUK DeviceMacbook Pro M1, iPhone 12, iPad Pro, Apple Watch Operating SystemMacOS Monterey, iOS 15 My Question or IssueI used to have a library full of followed artists. At some point this week all the followed artists I had in my li...

Casual Listener

Plan Premium   Country UK   Device Macbook Pro M1, iPhone 12, iPad Pro, Apple Watch   Operating System MacOS Monterey, iOS 15   My Question or Issue I used to have a ...

richardpicot

Casual Listener

911 Views

4 replies

1 likes

missing artists
  • 911 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Random user adds songs to my playlists; Can't delete them

PremiumUSA There's a random user that is somehow adding songs to my playlists that I can't delete successfully. Once I remove it, the song immediately reappears. I suspect it's a bot trying to game Spotify's artist payout system.

Casual Listener

Premium USA      There's a random user that is somehow adding songs to my playlists that I can't delete successfully. Once I remove it, the song immediately reappears. I suspect it...

Mybuddybars24

Visitor

5058 Views

9 replies

1 likes

  • 5058 Views
  • 9 replies
  • 1 likes

Only allow my playlists

I'm looking if there is an option that I can restrict what can be listed to on my spotify.So I want to make 10 playlists and that is all that can be used and no other music. I've found the "Allow Explicit Content" function but that is not enough for ...

Newbie

I'm looking if there is an option that I can restrict what can be listed to on my spotify. So I want to make 10 playlists and that is all that can be used and no other music. I've found the "Allow E...

Bella_K

Composer

1454 Views

1 replies

0 likes

App & Features
  • 1454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify blend won't load

Hi, I recently tried to create a blend but we both just get an indefinite load screen. We've tried to delete the playlist but there isn't an option to remove the playlist. I've tried clean installing and on different devices as well as updating the a...

Newbie

Hi,    I recently tried to create a blend but we both just get an indefinite load screen. We've tried to delete the playlist but there isn't an option to remove the playlist. I've tried c...

Vasil

Moderator

761 Views

4 replies

3 likes

App & Features
  • 761 Views
  • 4 replies
  • 3 likes