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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

300336 Views

96 replies

90 likes

  • 300336 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mgauthey

Newbie

164179 Views

236 replies

44 likes

  • 164179 Views
  • 236 replies
  • 44 likes

Superuser Contribution Transformer une liste de titres likés en playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBonjour, je voudrais partager avec des amis les liste de tous mes titres likés. Si j'ai bien ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Bonjour...

Misterjzk

Visitor

103348 Views

12 replies

4 likes

  • 103348 Views
  • 12 replies
  • 4 likes

List of songs not appearing from playlist

so, for a month now I've been having issues with all my playlists. Whenever a song gets too old, I just don't like it anymore, I would go to my playlist and get rid of the song. However, for a month Spotify wouldn't let me go to the list of songs on ...

Newbie

so, for a month now I've been having issues with all my playlists. Whenever a song gets too old, I just don't like it anymore, I would go to my playlist and get rid of the song. However, for a month ...

AdamDamon

Spotify Star

11112 Views

4 replies

0 likes

  • 11112 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify has therefore removed the ability for one or more of your playlists to be available publicly

Hello everybody, I have tried customer service three times. The first time I was assured that the problem will be resolved soon (and is being escalated), but sadly nothing happened. The second and third times I was told they don't know and to try sup...

Regular

Hello everybody,   I have tried customer service three times. The first time I was assured that the problem will be resolved soon (and is being escalated), but sadly nothing happened.  ...

aheggen

Casual Listener

19383 Views

103 replies

16 likes

Playlist Managment Accessibility
  • 19383 Views
  • 103 replies
  • 16 likes

Superuser Contribution Playlist Access

Hello - I can’t access my playlists; do I need a Premium Account to see what is all on my playlists? Thanks.

Casual Listener

Hello -         I can’t access my playlists; do I need a Premium Account to see what is all on my playlists?    Thanks.

Vasil

Moderator

470 Views

1 replies

0 likes

App & Features
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Discover] Dislike Artist/Band

There should be a dislike button when you go to an artist/band so you can check it, and NEVER have to hear that artist in any playlist or suggested music ever again unless you uncheck it. PLEASE do this. I HATE System of a Down, but have to listen to...

Visitor

There should be a dislike button when you go to an artist/band so you can check it, and NEVER have to hear that artist in any playlist or suggested music ever again unless you uncheck it. PLEASE do t...

Dian

Spotify Legend

422 Views

1 replies

0 likes

Android
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution On Repeat Not Updating

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro, MacBook Pro 2020Operating SystemiOS 15.3.1, macOS Monterey Version 12.2.1 My Question or IssueMy On Repeat playlist hasn't updated in over a week. Previously, it would update within 3 days. All exis...

Casual Listener

Plan Premium Country United States Device iPhone 13 Pro, MacBook Pro 2020 Operating System iOS 15.3.1, macOS Monterey Version 12.2.1   My Question or Issue My On Repeat playlist hasn't...

Isa31

Casual Listener

1228 Views

5 replies

1 likes

  • 1228 Views
  • 5 replies
  • 1 likes

Superuser Contribution Playlist causes display issues, probably because of its name

spotify:playlist:5u4G1E3tJwVwuEy4kwrV5S has an empty (or weird symbol?) name.I had this playlist in a folder in my playlist tree and all playlist after this one were not shown (next folder was shown, this affected only the folder the playlist was in....

Roadie

spotify:playlist:5u4G1E3tJwVwuEy4kwrV5S has an empty (or weird symbol?) name. I had this playlist in a folder in my playlist tree and all playlist after this one were not shown (next folder was sh...

Elena

Moderator

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Sorting

I'm using the android app and my laptop. On the computer version I can sort my Playlist freely. But I can't on my android version. And the same playlist on my phone isn't in the order I set on my laptop. I'm sure it has to do with the fact that you c...

Regular

I'm using the android app and my laptop. On the computer version I can sort my Playlist freely. But I can't on my android version. And the same playlist on my phone isn't in the order I set on my lap...

Amay

Spotify Star

446 Views

1 replies

1 likes

Android
Playlists
  • 446 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to remove songs from collaborative playlist

I've been trying to remove songs from a collaborative playlist that I have with my friend, however I'm unable to do so. I am currently using the Spotify desktop app and I have followed/liked the playlist. Although I can click and see the "Remove from...

Newbie

I've been trying to remove songs from a collaborative playlist that I have with my friend, however I'm unable to do so. I am currently using the Spotify desktop app and I have followed/liked the play...

Hamburgerghini2

Music Fan

43166 Views

94 replies

31 likes

Glitch
  • 43166 Views
  • 94 replies
  • 31 likes

Superuser Contribution Blocked Artists Still Appearing on Discover Weekly and Recommended Songs?

PlanPremium My Question or IssueWhen I have blocked an artist from playing, their songs and songs they feature in still appear on my Discover Weekly and Recommended Songs. Is there a way to fully block them? I have tried unblocking and blocking them ...

Newbie

Plan Premium   My Question or Issue When I have blocked an artist from playing, their songs and songs they feature in still appear on my Discover Weekly and Recommended Songs. Is there a way...

cloudchaser676

Newbie

2985 Views

9 replies

4 likes

  • 2985 Views
  • 9 replies
  • 4 likes

Superuser Contribution Playlist vs Play Queue Issue

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Z Fold 3Operating SystemAndroid 12 The current behavior:My play queue seems to be glitched with both Shuffle and regular play. It doesn't play the entire playlist before repeating (if repeat is on) ...

Newbie

  Plan Premium Country United States Device Samsung Galaxy Z Fold 3 Operating System Android 12   The current behavior: My play queue seems to be glitched with both Shuffle and r...

Elena

Moderator

1092 Views

1 replies

0 likes

  • 1092 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps deleting playlist information

Hello!Yesterday, I got an email from Spotify saying:"We have found the following content to be in violation of our content policies, and we have removed it. Please see our Spotify Terms and Conditions of Use for more information."I don't know I viola...

Newbie

Hello! Yesterday, I got an email from Spotify saying: "We have found the following content to be in violation of our content policies, and we have removed it. Please see our Spotify Terms and C...

Vasil

Moderator

820 Views

1 replies

0 likes

Removal
  • 820 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist song list

As of a recent update, many users with a free ad based subscription on spotify mobile noticed the "and more..." feature on mobile devices is now gone. Many claim and suggest that this is a way for spotify to get more free users to switch to spotify p...

Newbie

As of a recent update, many users with a free ad based subscription on spotify mobile noticed the "and more..." feature on mobile devices is now gone. Many claim and suggest that this is a way for sp...

Alex

Spotify Legend

1473 Views

2 replies

3 likes

  • 1473 Views
  • 2 replies
  • 3 likes

Superuser Contribution Genres and mood filter for liked songs not scrolling to the left

Student Plan/PremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid 12 My Question or IssueIt won't let me scroll to the left to see my other genres, a few weeks ago i could still scroll to see all of them. I have reinstalled and cleared the ca...

Newbie

Student Plan/Premium Country USA Device Google Pixel 4 Operating System Android 12    My Question or Issue It won't let me scroll to the left to see my other genres, a few weeks ag...

Casandra1

Casual Listener

16554 Views

79 replies

15 likes

Genres & Moods
Spotify Features
  • 16554 Views
  • 79 replies
  • 15 likes

Superuser Contribution Downloaded songs disappear when out of service for 24hours

I have premium and have my “liked songs” playlist downloaded which has 2000 songs. I work away for a week at a time in places with no cell reception so I am offline for days at a time. After only about 24hours offline, some songs in my **downloaded**...

Regular

I have premium and have my “liked songs” playlist downloaded which has 2000 songs.  I work away for a week at a time in places with no cell reception so I am offline for days at a time. After o...

Jesspro123

Newbie

2616 Views

7 replies

0 likes

  • 2616 Views
  • 7 replies
  • 0 likes

Playlist was taken down for no apparent reason

One day out of nowhere my Spotify playlist had its name and picture removed and I had received a message through my email which stated "We have found the following content to be in violation of our content policies, and we have removed it. Please see...

Casual Listener

One day out of nowhere my Spotify playlist had its name and picture removed and I had received a message through my email which stated "We have found the following content to be in violation of our c...

Taylith

Community Legend

1959 Views

3 replies

2 likes

  • 1959 Views
  • 3 replies
  • 2 likes

Superuser Contribution The slide function of genre filter on liked playlist isn't working. Can only view the first 5 genres

DeviceSamsung S10 My Question or IssueShould be able to slide that along to view Other genres but I can't anymore. Have tried force stopping and clearing cache. What else can I do?

Regular

      Device Samsung S10   My Question or Issue Should be able to slide that along to view Other genres but I can't anymore. Have tried force stopping and clearing cach...

Lyubka

Moderator

1719 Views

5 replies

5 likes

  • 1719 Views
  • 5 replies
  • 5 likes

Superuser Contribution Can't tap particular song to play it.

How come on occasion I'll find that there is one particular song in my library which has suddenly become literally impossible to play by normal means? The application does nothing if I tap the song; select its options menu and cue it just to play it....

Casual Listener

How come on occasion I'll find that there is one particular song in my library which has suddenly become literally impossible to play by normal means? The application does nothing if I tap the song; ...

Jeremy

Spotify Legend

505 Views

1 replies

0 likes

Bad Devs
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution blends have disappeared!

PlanPremiumCountryCanadaDevice(iPhone 11)Operating System(iOS 15.1) My Question or Issue my blends have all disappeared from the “made for you” tab as you can see in the screenshot below. I can still access a few blends that i’m following from my pla...

Newbie

Plan Premium Country Canada Device (iPhone 11) Operating System (iOS 15.1)   My Question or Issue   my blends have all disappeared from the “made for you” tab as you can see in t...

Jeremy

Spotify Legend

1031 Views

1 replies

0 likes

  • 1031 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing playlist premium vs free

Hi, I have Spotify Premium and share a playlist with my friend who uses the free version. She can add songs ok but she cannot open the list nor can she listen to it. Is this because she isn’t paying ? I’m in the UK, using iPhone 11Pro with the latest...

Casual Listener

Hi,  I have Spotify Premium and share a playlist with my friend who uses the free version. She can add songs ok but she cannot open the list nor can she listen to it.  Is this becau...

Yordan

Moderator

5389 Views

7 replies

0 likes

  • 5389 Views
  • 7 replies
  • 0 likes