Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Chocodivine
  • Music Fan
  • 248139 Views
  • 83 replies
  • 87 likes
  • 248139 Views
  • 83 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • m0yP
  • Casual Listener
  • 108183 Views
  • 247 replies
  • 43 likes
  • 108183 Views
  • 247 replies
  • 43 likes

Superuser Contribution Local files not showing up on Mac

I followed the steps in this guide to get my Crosby, Stills & Nash content I downloaded from Apple Music to show up in my Spotify library and when I try to gert Local Files to show up on the sidebar in Spotify it doesn't. When I try to go to advanced...

  • Casual Listener
  • I followed the steps in this guide to get my Crosby, Stills & Nash content I downloaded from Apple Music to show up in my Spotify library and when I try to gert Local Files to show up on the side...
  • Dian
  • Spotify Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Subscription] Ads on Daily Drive

I enjoy the new Daily Drive feature on my Spotify Premium, but why am I getting ads when one of the big reasons for getting Premium was to go ad-free. Really annoying!!Also, the churn rate of tunes is slow, and while all my tunes are banging, one or ...

  • Music Fan
  • I enjoy the new Daily Drive feature on my Spotify Premium, but why am I getting ads when one of the big reasons for getting Premium was to go ad-free. Really annoying!! Also, the churn rate of tunes...
  • Marcel_Sp
  • Visitor
  • 3402 Views
  • 14 replies
  • 9 likes
  • All Platforms
    Subscription
  • 3402 Views
  • 14 replies
  • 9 likes

Superuser Contribution Songs do not play if clicked if after last smart shuffle song

PlanPremiumCountryUsaDevice(iPhone Xs maxOperating SystemiOS 15.4.1 (is latest) My Question or IssueI have a playlist with around 600 songs. If I click smart shuffle, a bunch of new songs are added (the replacement to “enhance”). If I scroll down pas...

  • Regular
  • Plan Premium Country Usa Device (iPhone Xs max Operating System iOS 15.4.1 (is latest)   My Question or Issue I have a playlist with around 600 songs. If I click smart shuffle, a bunch...
  • eschurma
  • Regular
  • 664 Views
  • 8 replies
  • 0 likes
  • 664 Views
  • 8 replies
  • 0 likes

Superuser Contribution Some playlists missing i.e. disappeared

PlanPremiumCountrySouth Africa DeviceiPhone 13 ProOperating SystemiOS 15.4.1 Spotify version8.7.26 My Question or IssueSome of my playlists disappeared. I can not restore them using "Recover playlists" in the account menu.Please help. This is very fr...

  • Regular
  •   Plan Premium Country South Africa   Device iPhone 13 Pro Operating System iOS 15.4.1   Spotify version 8.7.26   My Question or Issue Some of my playlists disappea...
  • Eni
  • Moderator
  • 3174 Views
  • 4 replies
  • 0 likes
  • 3174 Views
  • 4 replies
  • 0 likes

Superuser Contribution How i can listen my songs normally

Songs don’t play either random or favorite help and yes I have the last update

  • Casual Listener
  • Songs don’t play either random or favorite help and yes I have the last update
  • CarlosE
  • Moderator
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

All content by CSNY is missing as of 4/7/2022

I've seen other posts and solution was posted as a technical issue that was fixed. It is not fixed for CNSYPlanPremiumCountryUSDevicePCOperating SystemWindows 11My Question or IssueAll content by CSNY is missing as of 4/7/2022. I've seen other posts ...

  • Music Fan
  • I've seen other posts and solution was posted as a technical issue that was fixed.  It is not fixed for CNSY Plan Premium Country US Device PC Operating System Windows 11 My Question or...
  • Taylith
  • Community Legend
  • 884 Views
  • 7 replies
  • 1 likes
  • Albums
    Playlists
  • 884 Views
  • 7 replies
  • 1 likes

Superuser Contribution Need assistance from someone with a pc

Hey there, A while back my spotify account was taken over by someone and during that period they liked over 5000 songs that has essentially ruined the algorithm for me. Spotify claims they cannot undue this and since I only have android device I woul...

  • Visitor
  • Hey there,    A while back my spotify account was taken over by someone and during that period they liked over 5000 songs that has essentially ruined the algorithm for me.    ...
  • CarlosE
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution why do i get the message Remove from downloads You wont be able to play this offline

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duplicate songs played in the wrong order

This issue applies to all my devices and it's a big issue for me. I have a huge playlist with my old albums but some have duplicate songs due to circumstances where I own one artist's album/one of my burned CDs and their compilation album. For exampl...

  • Casual Listener
  • This issue applies to all my devices and it's a big issue for me.   I have a huge playlist with my old albums but some have duplicate songs due to circumstances where I own one artist's album/...
  • Alex
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs not working

PlanFreeCountrySpainDeviceRedmi 9TOperating System Miui 12.5.7 My Question or Issue Well so, since I updated to MIUI 12.5, Spotify isn't working as intended in my phone. Liked songs playlist show as like there are no songs in it, but even if I go to ...

  • Newbie
  •   Plan Free Country Spain Device Redmi 9T Operating System  Miui 12.5.7   My Question or Issue   Well so, since I updated to MIUI 12.5, Spotify isn't working as intend...
  • Kiril
  • Moderator
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution how can i get my collaborative playlists to be collaborative again?

i recently made my collaborative playlists non collaborative because bots kept adding songs. however, i tried to change this to collaborative again and now it says invite collaborators, and i don’t think my friends can still add to the playlist or ar...

  • Newbie
  • i recently made my collaborative playlists non collaborative because bots kept adding songs. however, i tried to change this to collaborative again and now it says invite collaborators, and i don’t t...
  • jeanymurphie
  • Newbie
  • 5305 Views
  • 10 replies
  • 1 likes
  • 5305 Views
  • 10 replies
  • 1 likes

Superuser Contribution cuando escucho música algunas partes de la canción se censuran

cuando pongo una canción por ejemplo Did it again de lil tecca en algunas partes que dice nigga, fuckin, se censuran y no puedo escuchar la cancion bien

  • Visitor
  • cuando pongo una canción por ejemplo Did it again de lil tecca en algunas partes que dice nigga, fuckin, se censuran y no puedo escuchar la cancion bien
  • Kiril
  • Moderator
  • 1866 Views
  • 1 replies
  • 0 likes
  • 1866 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I add a local album to my Spotify library?

The album "All Day" by Girl Talk is not on Spotify. I want to add the album to my Spotify library, and I have the files on my computer. But when I add the songs to Local Files, there is no way to add the album to my library. All of the songs are mixe...

  • Casual Listener
  • The album "All Day" by Girl Talk is not on Spotify. I want to add the album to my Spotify library, and I have the files on my computer. But when I add the songs to Local Files, there is no way to add...
  • rbits
  • Casual Listener
  • 1702 Views
  • 2 replies
  • 0 likes
  • 1702 Views
  • 2 replies
  • 0 likes

Superuser Contribution Logged into premium with wrong email & I've lost my playlists???

I just went premium but entered a different email to the email I was using & now all my playlists have disappeared?

  • Visitor
  • I just went premium but entered a different email to the email I was using & now all my playlists have disappeared?
  • AndresM
  • Moderator
  • 227 Views
  • 1 replies
  • 1 likes
  • 227 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs I have 'liked' are 'unliked' by itself over a period of time

If I 'like' a certain song, after some time I see that the 'like' has been removed. Don't know why it keeps happening. Not limited to a single artist, keeps happening for different artists

  • Visitor
  • If I 'like' a certain song, after some time I see that the 'like' has been removed. Don't know why it keeps happening. Not limited to a single artist, keeps happening for different artists
  • Dian
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files are not in my library anymore. How do I fix this?

I like to download songs from YouTube to listen to them if they aren't on Spotify. I used to do this up until today and I check my library and my Local Files are completely gone, why?

  • Visitor
  • I like to download songs from YouTube to listen to them if they aren't on Spotify. I used to do this up until today and I check my library and my Local Files are completely gone, why?
  • AndresM
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour, j'ai créé une playlist mais qui ne fonctionne pas

les titres des chansons de ma playlist ne se succèdent pas et je me retrouve avec des titres que je n'ai jamais enregistrés; j'ai vu dans les paramètres lecture aléatoire que j'ai désactivé mais cela ne fonctionne toujours pas ? Pouvez vous m'aider c...

  • Visitor
  • les titres des chansons de ma playlist ne se succèdent pas et je me retrouve avec des titres que je n'ai jamais enregistrés; j'ai vu dans les paramètres lecture aléatoire que j'ai désactivé mais cela...
  • Xenia
  • Moderator
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files from my PC are not downloading to my phone, any solutions?

So I’m trying to add some songs to my playlists but for some reason they are greyed out even though it shows that they are downloaded onto my phone. I’ve tried everything suggested online and yet I can’t seem to get my phone to sync with my PC. Anyon...

  • Visitor
  • So I’m trying to add some songs to my playlists but for some reason they are greyed out even though it shows that they are downloaded onto my phone. I’ve tried everything suggested online and yet I c...
  • Yordan
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Romanising titles of songs

Hi! Most of the songs I listen to are in languages I do not speak. Many of these have titles written in their traditional script. I was wondering if there is any option to change the song titles once you've added them to your playlist, or romanise th...

  • Newbie
  • Hi! Most of the songs I listen to are in languages I do not speak. Many of these have titles written in their traditional script. I was wondering if there is any option to change the song titles once...
  • Jeremy
  • Spotify Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whenver i play a playlist, It plays one song then plays a specific playlist

Whenver i play a playlist, an album, or even the favorites It plays one song then plays a specific playlist i have deleted since in an alphabetic order of the artists

  • Visitor
  • Whenver i play a playlist, an album, or even the favorites It plays one song then plays a specific playlist i have deleted since in an alphabetic order of the artists
  • Alex
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes