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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

AdamDamon

Spotify Star

289368 Views

92 replies

88 likes

  • 289368 Views
  • 92 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

isaacmendc

Casual Listener

149827 Views

232 replies

44 likes

  • 149827 Views
  • 232 replies
  • 44 likes

Solved!!Superuser Contribution Alphabetically Sorting Playlists - songs out of place

PlanPremiumCountryCanada My Question or IssueI sorted my playlist by title, but some songs are out of place. Last time I checked, A comes before N and W on the alphabet.

Newbie

Plan Premium Country Canada   My Question or Issue I sorted my playlist by title, but some songs are out of place. Last time I checked, A comes before N and W on the alphabet. 

Eni

Moderator

1133 Views

2 replies

0 likes

  • 1133 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why are some songs not available?

Just wondering why are there songs like “Friend like Me” by Robin Williams not be able to add it to my playlist. There a lot of songs that I would like to add to my playlist.

Casual Listener

Just wondering why are there songs like “Friend like Me” by Robin Williams not be able to add it to my playlist. There a lot of songs that I would like to add to my playlist.

OscarDC

Moderator

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Homepage says "Something went wrong"

Hey there!Ever since this morning whenever I go to Home, I keep getting the "Something went wrong" message. It happens both in the browser and Mac app but works fine on iOS.I've tried doing a clean reinstall, putting the app in offline mode and back,...

Casual Listener

Hey there! Ever since this morning whenever I go to Home, I keep getting the "Something went wrong" message. It happens both in the browser and Mac app but works fine on iOS. I've tried doing a...

Eni

Moderator

579 Views

5 replies

0 likes

  • 579 Views
  • 5 replies
  • 0 likes

Superuser Contribution App isn't liking songs when I heart them

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jeremy

Spotify Legend

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution All of my playlists disappeared!

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS My Question or IssueI just got a new phone and logged into my Spotify yesterday. Everything was perfectly fine until today and my playlists have disappeared. I’m afraid someone was able to hack ...

Visitor

Plan Premium Country USA Device iPhone 13 Operating System iOS   My Question or Issue I just got a new phone and logged into my Spotify yesterday. Everything was perfectly fine until t...

Jeremy

Spotify Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Weird local file behaviour

PlanPremiumCountryItalyDeviceSamsung A52s 5G I have noticed a weird thing when using local files. I noticed that when in a playlist if you transition from a 48khz sample rate local file to a 44.1khz sample rate local file or to a regular spotify trac...

Music Fan

Plan Premium Country Italy Device Samsung A52s 5G   I have noticed a weird thing when using local files. I noticed that when in a playlist if you transition from a 48khz sample rate local...

Francesco10

Music Fan

665 Views

2 replies

0 likes

  • 665 Views
  • 2 replies
  • 0 likes

Superuser Contribution show you might like

i dont like "show you might like". how to closed?

Visitor

i dont like "show you might like". how to closed?

Lemsta

Visitor

1293 Views

5 replies

0 likes

  • 1293 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify can't play music on headphones but can play on speakers (PC)

PlanFreeCountryPolandWindows 10 When I try to play music on my headphones (USB)on computer app spotify shows "spotify can't play this now. If you have a file on your computer you can import it". When I use speakers (mini jack) it works.Any ideas how ...

Newbie

  Plan Free Country Poland Windows 10   When I try to play music on my headphones (USB)on computer app spotify shows "spotify can't play this now. If you have a file on your computer...

Vasil

Moderator

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop star wars blends from being added to my library?

Plan: PremiumCountry: USA Device: iPhone and Mac Blends between me and star wars characters keep popping up in my library. As a premium subscriber, I shouldn't have to deal with ads in my playlists. How do I stop them from ever showing up again? I ne...

Regular

Plan: Premium Country: USA   Device: iPhone and Mac   Blends between me and star wars characters keep popping up in my library. As a premium subscriber, I shouldn't have to deal w...

Vasil

Moderator

632 Views

1 replies

0 likes

  • 632 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song Radios don't play

Any song that I go to it's radio to does not work...-can't start the song up, it refuses to play.-however I can play the first song, the song for the radio, but it goes through a different playlist/que that I suspect is just auto-play.-I can download...

Casual Listener

Any song that I go to it's radio to does not work... -can't start the song up, it refuses to play. -however I can play the first song, the song for the radio, but it goes through a different playli...

Yordan

Moderator

896 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify deleted songs from my playlist

So I recently got kicked out from a family account and got my own Spotify premium. After logging in again, Spotify seemed to have loaded some kind of back-up from last year. Deleted playlists are back and songs are missing from my normal playlist.Is ...

Newbie

So I recently got kicked out from a family account and got my own Spotify premium. After logging in again, Spotify seemed to have loaded some kind of back-up from last year. Deleted playlists are bac...

Jeremy

Spotify Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Songs Refuse to Play

PlanPremiumCountryUSDevice:iPhone 8 Operating SystemiOS 15.5 Recently I went for a few days without using Spotify because I was on vacation, but upon trying to use it again none of my downloaded songs would play. I have over 3,000 songs downloaded me...

Newbie

Plan Premium Country US Device: iPhone 8 Operating System iOS 15.5   Recently I went for a few days without using Spotify because I was on vacation, but upon trying to use it again non...

Dian

Spotify Legend

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlist dissapeared

PlanPremiumCountryPolandDevice(Samsung Galaxy A8 / laptop)Operating System(Android / Windows 10) My Question or IssueWhen I'm using Spotify at phone, there is one of my playlist gone. But when I logged in on laptop (via Mozilla), I can still use this...

Casual Listener

Plan Premium Country Poland Device (Samsung Galaxy A8 / laptop) Operating System (Android / Windows 10)   My Question or Issue When I'm using Spotify at phone, there is one of my playl...

Vasil

Moderator

287 Views

3 replies

0 likes

  • 287 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant Find Duo Mix Playlist anymore

Hi, Since last month I cant find our Duo Playlist anymore on the app or on the web app, I'm still subscribing to Duo Mix and the option is activated but I simply dont see it in the section "made for you" or anywhere else on the app... does anybody ha...

Newbie

Hi,   Since last month I cant find our Duo Playlist anymore on the app or on the web app, I'm still subscribing to Duo Mix and the option is activated but I simply dont see it in the section "...

Jeremy

Spotify Legend

2252 Views

3 replies

1 likes

  • 2252 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Download Limit

PlanPremiumCountrySwitzerlandDeviceComputerOperating SystemWindows 10 professional, 21h2 My Question or IssueI wanted to download my songs on my new pc and when I clicked on it I have this message.I tried to sign out everywhere in the account panel b...

Regular

Plan Premium Country Switzerland Device Computer Operating System Windows 10 professional, 21h2   My Question or Issue I wanted to download my songs on my new pc and when I clicked on ...

Dian

Spotify Legend

926 Views

3 replies

0 likes

music
  • 926 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local Files metadata won't update

PlanPremiumCountryAustriaDeviceWindows PCOperating SystemWindows 10 My Question or IssueWhen I update the metadata of a Local Files song I've already added to a Spotify playlist in MP3Tag (if there's a typo in the album for example), it won't update ...

Newbie

Plan Premium Country Austria Device Windows PC Operating System Windows 10   My Question or Issue When I update the metadata of a Local Files song I've already added to a Spotify ...

CarlosE

Spotify Legend

2086 Views

2 replies

1 likes

  • 2086 Views
  • 2 replies
  • 1 likes

Playlist radio suggests songs that are already in the playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Playlist radio suggests songs that are already in the playlist

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  P...

Taylith

Community Legend

434 Views

1 replies

1 likes

  • 434 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can I find how many likes my Spotify list had two-three days ago vs today?

PlanPremiumCountrySwedenDeviceiPhone 11 / PcOperating SystemiOs and Windows My Question or IssueCan I see how many people liked my playlist had two-three days ago vs today? Like now I have for example 50, but I know I had like 55 or something two day...

Newbie

Plan Premium Country Sweden Device iPhone 11 / Pc Operating System iOs and Windows   My Question or Issue Can I see how many people liked my playlist had two-three days ago vs today? L...

Vasil

Moderator

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Losing sorting criteria on playlist export to Garmin and Spotlistr.

Country: USADevice: Garmin Fenix 5 PlusOperating System: Garmin software version 18.00 I have a playlist that I've sorted alphabetically by title via my Spotify app on my laptop (which I've verified by scrolling down the playlist in the app). However...

Newbie

Country: USA Device:  Garmin Fenix 5 Plus Operating System: Garmin software version 18.00   I have a playlist that I've sorted alphabetically by title via my Spotify app on my lap...

Alex

Spotify Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Playlists aren't being sorted

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 11 My Question or Issue On the desktop app, I made it so my playlists are sorted by albums or artists. It's only sorted by albums/artists on the desktop app, but it shows it as the default custom...

Newbie

Plan Free Country USA Device Desktop Operating System Windows 11   My Question or Issue   On the desktop app, I made it so my playlists are sorted by albums or artists. It's only...

AdamDamon

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes