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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303580 Views

96 replies

91 likes

  • 303580 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

169133 Views

242 replies

44 likes

  • 169133 Views
  • 242 replies
  • 44 likes

Solved!!Superuser Contribution Part of my playlist disappeared / missing songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) In one of my playlist I lost 2/3 of the songs. Almost 40 songs are gone (however I can find them on Spotify). It ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   In one of my playlist I lost ...

Eni

Moderator

13398 Views

3 replies

1 likes

  • 13398 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playing Windows Local Files on Mac

Is there any way for me to play my local files from my Asus, Windows machine on my MacOS machine? I have been able to play local files from my Asus, Windows on my Android, Samsung smartphone, but have had no luck from computer to computer.

Newbie

Is there any way for me to play my local files from my Asus, Windows machine on my MacOS machine?   I have been able to play local files from my Asus, Windows on my Android, Samsung smartphone...

MafeG

Spotify Legend

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App doesn't suggest playlist name

PlanPremiumCountryNorwayDeviceSamsung S20FEOperating SystemAndroid 11 My Question or IssueSay I search for an album. I enter the album, then I click the three dots, and choose add to playlist, and then create new playlist. Shouldn't the app then sugg...

Casual Listener

Plan Premium Country Norway Device Samsung S20FE Operating System Android 11   My Question or Issue Say I search for an album. I enter the album, then I click the three dots, and choos...

Alex

Spotify Legend

1989 Views

3 replies

0 likes

  • 1989 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files not showing on mobile

PlanPremiumCountryNorwayDevice(iPhone 11 Pro max)Operating System(iOS 14.7.1, , Windows 10) My Question or IssueSo i had to do a fresh install of my phone for an unrelated issue, but now i have to redownload my local files on my phone, but weirdly en...

Newbie

Plan Premium Country Norway Device (iPhone 11 Pro max) Operating System (iOS 14.7.1, , Windows 10)   My Question or Issue So i had to do a fresh install of my phone for an unrelated is...

Iushhs

Visitor

18662 Views

14 replies

0 likes

files
local
  • 18662 Views
  • 14 replies
  • 0 likes

Superuser Contribution Playlist name keeps being removed

PlanFamily PremiumCountryBrasilDeviceAnyOperating SystemAnyMy Question or IssueI have a playlist that should be called "Dance 2000's" with a simple description, but it keeps being removed by spotify and left without a name, making it impossible to fi...

Newbie

Plan Family Premium Country Brasil Device Any Operating System Any My Question or Issue I have a playlist that should be called "Dance 2000's" with a simple description, but it keeps being r...

Eni

Moderator

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution listing by popularity

PlanPremium Device(Samsung Galaxy s10Operating SystemAndroid My Question or IssueMorning all this isn't a major issue just something i'm curious about and something that i thought was good which no longer seems to be working for me a while ago when s...

Music Fan

Plan Premium     Device (Samsung Galaxy s10 Operating System Android   My Question or Issue Morning all   this isn't a major issue just something i'm curious about and...

Alex

Spotify Legend

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Discover weekly shows me little of what i ikke

You should definetly be able to vote yay or nay to the songs that show up on discover weekly. My DW rarely contain any songs i really like and a lot of songs I already know.

Regular

You should definetly be able to vote yay or nay to the songs that show up on discover weekly. My DW rarely contain any songs i really like and a lot of songs I already know. 

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution maximum number of artists I can follow is 24 for some reason

As title says, every artist I try to add to my following list beyond the amount of 24, is being removed when I log back into Spotify.as I understand , the maximum number of artists you can follow is 2000. And before you ask, I've checked to see if th...

Casual Listener

As title says, every artist I try to add to my following list beyond the amount of 24, is being removed when I log back into Spotify. as I understand , the maximum number of artists you can fol...

Mario

Spotify Legend

5416 Views

5 replies

0 likes

  • 5416 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Playlist] Description for playlist

There's should be an option to add a description to one's playlist. That way both the user as well as the visitor will have a better idea about the theme of the playlist amidst various others with the same name.

Visitor

There's should be an option to add a description to one's playlist. That way both the user as well as the visitor will have a better idea about the theme of the playlist amidst various others with th...

31rejp3jw3rcwghrjjep

Casual Listener

1616 Views

2 replies

0 likes

  • 1616 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Artist listed twice on local files

Operating SystemWindows 10My Question or IssueI recently moved to a new laptop, which included moving my mp3 collection. I use Spotify to both stream songs and play my owned mp3 library. but on the new computer, for some reason, many of my local file...

Casual Listener

Operating System Windows 10 My Question or Issue I recently moved to a new laptop, which included moving my mp3 collection. I use Spotify to both stream songs and play my owned mp3 library. but on...

Elena

Moderator

4141 Views

3 replies

0 likes

  • 4141 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Queue Missing

Plan: FreeCountry: CanadaDevice: iPhone 12Operating System: iOS 14.7.1 The Queue buttons are missing on my iPhone 12. Yesterday they were there while listening to Podcasts, but sometime after I received a message that my Premium Free Trial had expire...

Newbie

Plan: Free Country: Canada Device: iPhone 12 Operating System: iOS 14.7.1   The Queue buttons are missing on my iPhone 12. Yesterday they were there while listening to Podcasts, but sometim...

SpicyLuckster

Visitor

2162 Views

2 replies

0 likes

Bug iOS
  • 2162 Views
  • 2 replies
  • 0 likes

[Desktop][Playlists] PLAYLIST FOLDERS

Imagine Being able to Folder your playlists however you want! By genre, Road Trips, Party’s. Keeps everything organised so there isn’t 40+ playlists you have to scrummish to find the one your looking for.

Visitor

Imagine Being able to Folder your playlists however you want! By genre, Road Trips, Party’s. Keeps everything organised so there isn’t 40+ playlists you have to scrummish to find the one your looking...

AdamDamon

Spotify Star

572 Views

1 replies

0 likes

Desktop
Playlists
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access downloaded content

PlanPremiumCountryGermanyDeviceSamsung XCover 4sOperating SystemAndroid Hi everybody, I am having problems accessing downloaded content whilst offline. I can download the content just fine, but when I click on the artist/podcast (filtered by download...

Regular

Plan Premium Country Germany Device Samsung XCover 4s Operating System Android   Hi everybody,   I am having problems accessing downloaded content whilst offline. I can downloa...

MafeG

Spotify Legend

602 Views

3 replies

0 likes

  • 602 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist Song Recomendations

I have a playlist that I created. I am looking for song recomendations from my playlist. If I take my playlist and use "go to playlist radio" option will that reccomend new songs? If not is there a way to get recomendations from my playlist? I have o...

Regular

I have a playlist that I created. I am looking for song recomendations from my playlist. If I take my playlist and use "go to playlist radio" option will that reccomend new songs?   If not is ...

kiethw

Regular

858 Views

6 replies

0 likes

  • 858 Views
  • 6 replies
  • 0 likes

Superuser Contribution Previously liked songs are not showing as liked.

My liked songs are not showing as liked on albums. When I go to an artist's discography and select an album, the songs I have previously liked have an empty heart next to them instead of a green heart. Liking them again creates duplicates in my libra...

Newbie

My liked songs are not showing as liked on albums.  When I go to an artist's discography and select an album, the songs I have previously liked have an empty heart next to them instead of a gree...

CloudKarma

Visitor

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duo sessions, songs jump backwards ~10 seconds near the start of every song

As above, every song in my session gets 10-60 seconds then jumps back about 10. This also leads to the next song starting before the current one has finished.

Casual Listener

As above, every song in my session gets 10-60 seconds then jumps back about 10. This also leads to the next song starting before the current one has finished.

MafeG

Spotify Legend

675 Views

3 replies

0 likes

  • 675 Views
  • 3 replies
  • 0 likes

Superuser Contribution Release Radar not working? Whats the benefit of following an artist?

Hi Community. I wanted to ask what should be the benefits in following an artist? I ask this, because until today I thought, when I follow an artist, his/her new music will appear in my release radar. I didn't follow an artist until today, so I am no...

Casual Listener

Hi Community. I wanted to ask what should be the benefits in following an artist?  I ask this, because until today I thought, when I follow an artist, his/her new music will appear in my releas...

RS85

Casual Listener

784 Views

2 replies

0 likes

Release Radar
  • 784 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to switch current playing song with other songs in queue

Hi, when I am listening (especially) to podcast, I often wish to switch to other podcast in the queue and push the current playing podcast back to be played next, is it possible? If not can you add such a feature

Newbie

Hi, when I am listening (especially) to podcast, I often wish to switch to other podcast in the queue and push the current playing podcast back to be played next, is it possible? If not can you add s...

MafeG

Spotify Legend

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone forgetting saved playlist/songs

PlanPremiumCountryU.S.DeviceGS21Operating SystemAndroid My Question or IssueEver since I downloaded the app and paid a subscription, I have had this issue where I will download a playlist for offline use, and if I don't turn the app on for (let's say...

Casual Listener

Plan Premium Country U.S. Device GS21 Operating System Android   My Question or Issue Ever since I downloaded the app and paid a subscription, I have had this issue where I will downlo...

Elena

Moderator

681 Views

5 replies

0 likes

  • 681 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium student request

PlanPremiumCountryIndonesiaDeviceiPhone 6 Operating SystemiOS 12 My Question or IssueHello! I recently made a premium student request but unfortunately, I fill in the wrong number. When I tried to fill it again, it says that I can’t do it cause I alr...

Regular

Plan Premium Country Indonesia Device iPhone 6  Operating System iOS 12   My Question or Issue Hello! I recently made a premium student request but unfortunately, I fill in the wr...

Alex

Spotify Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes