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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303479 Views

96 replies

91 likes

  • 303479 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

168855 Views

242 replies

44 likes

  • 168855 Views
  • 242 replies
  • 44 likes

Superuser Contribution Local files not showing on mobile

PlanPremiumCountryNorwayDevice(iPhone 11 Pro max)Operating System(iOS 14.7.1, , Windows 10) My Question or IssueSo i had to do a fresh install of my phone for an unrelated issue, but now i have to redownload my local files on my phone, but weirdly en...

Newbie

Plan Premium Country Norway Device (iPhone 11 Pro max) Operating System (iOS 14.7.1, , Windows 10)   My Question or Issue So i had to do a fresh install of my phone for an unrelated is...

Iushhs

Visitor

18657 Views

14 replies

0 likes

files
local
  • 18657 Views
  • 14 replies
  • 0 likes

Superuser Contribution Playlist name keeps being removed

PlanFamily PremiumCountryBrasilDeviceAnyOperating SystemAnyMy Question or IssueI have a playlist that should be called "Dance 2000's" with a simple description, but it keeps being removed by spotify and left without a name, making it impossible to fi...

Newbie

Plan Family Premium Country Brasil Device Any Operating System Any My Question or Issue I have a playlist that should be called "Dance 2000's" with a simple description, but it keeps being r...

Eni

Moderator

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution listing by popularity

PlanPremium Device(Samsung Galaxy s10Operating SystemAndroid My Question or IssueMorning all this isn't a major issue just something i'm curious about and something that i thought was good which no longer seems to be working for me a while ago when s...

Music Fan

Plan Premium     Device (Samsung Galaxy s10 Operating System Android   My Question or Issue Morning all   this isn't a major issue just something i'm curious about and...

Alex

Spotify Legend

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Discover weekly shows me little of what i ikke

You should definetly be able to vote yay or nay to the songs that show up on discover weekly. My DW rarely contain any songs i really like and a lot of songs I already know.

Regular

You should definetly be able to vote yay or nay to the songs that show up on discover weekly. My DW rarely contain any songs i really like and a lot of songs I already know. 

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution maximum number of artists I can follow is 24 for some reason

As title says, every artist I try to add to my following list beyond the amount of 24, is being removed when I log back into Spotify.as I understand , the maximum number of artists you can follow is 2000. And before you ask, I've checked to see if th...

Casual Listener

As title says, every artist I try to add to my following list beyond the amount of 24, is being removed when I log back into Spotify. as I understand , the maximum number of artists you can fol...

Mario

Spotify Legend

5404 Views

5 replies

0 likes

  • 5404 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Playlist] Description for playlist

There's should be an option to add a description to one's playlist. That way both the user as well as the visitor will have a better idea about the theme of the playlist amidst various others with the same name.

Visitor

There's should be an option to add a description to one's playlist. That way both the user as well as the visitor will have a better idea about the theme of the playlist amidst various others with th...

31rejp3jw3rcwghrjjep

Casual Listener

1611 Views

2 replies

0 likes

  • 1611 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Artist listed twice on local files

Operating SystemWindows 10My Question or IssueI recently moved to a new laptop, which included moving my mp3 collection. I use Spotify to both stream songs and play my owned mp3 library. but on the new computer, for some reason, many of my local file...

Casual Listener

Operating System Windows 10 My Question or Issue I recently moved to a new laptop, which included moving my mp3 collection. I use Spotify to both stream songs and play my owned mp3 library. but on...

Elena

Moderator

4139 Views

3 replies

0 likes

  • 4139 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Queue Missing

Plan: FreeCountry: CanadaDevice: iPhone 12Operating System: iOS 14.7.1 The Queue buttons are missing on my iPhone 12. Yesterday they were there while listening to Podcasts, but sometime after I received a message that my Premium Free Trial had expire...

Newbie

Plan: Free Country: Canada Device: iPhone 12 Operating System: iOS 14.7.1   The Queue buttons are missing on my iPhone 12. Yesterday they were there while listening to Podcasts, but sometim...

SpicyLuckster

Visitor

2160 Views

2 replies

0 likes

Bug iOS
  • 2160 Views
  • 2 replies
  • 0 likes

[Desktop][Playlists] PLAYLIST FOLDERS

Imagine Being able to Folder your playlists however you want! By genre, Road Trips, Party’s. Keeps everything organised so there isn’t 40+ playlists you have to scrummish to find the one your looking for.

Visitor

Imagine Being able to Folder your playlists however you want! By genre, Road Trips, Party’s. Keeps everything organised so there isn’t 40+ playlists you have to scrummish to find the one your looking...

AdamDamon

Spotify Star

571 Views

1 replies

0 likes

Desktop
Playlists
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't access downloaded content

PlanPremiumCountryGermanyDeviceSamsung XCover 4sOperating SystemAndroid Hi everybody, I am having problems accessing downloaded content whilst offline. I can download the content just fine, but when I click on the artist/podcast (filtered by download...

Regular

Plan Premium Country Germany Device Samsung XCover 4s Operating System Android   Hi everybody,   I am having problems accessing downloaded content whilst offline. I can downloa...

MafeG

Spotify Legend

601 Views

3 replies

0 likes

  • 601 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist Song Recomendations

I have a playlist that I created. I am looking for song recomendations from my playlist. If I take my playlist and use "go to playlist radio" option will that reccomend new songs? If not is there a way to get recomendations from my playlist? I have o...

Regular

I have a playlist that I created. I am looking for song recomendations from my playlist. If I take my playlist and use "go to playlist radio" option will that reccomend new songs?   If not is ...

kiethw

Regular

851 Views

6 replies

0 likes

  • 851 Views
  • 6 replies
  • 0 likes

Superuser Contribution Previously liked songs are not showing as liked.

My liked songs are not showing as liked on albums. When I go to an artist's discography and select an album, the songs I have previously liked have an empty heart next to them instead of a green heart. Liking them again creates duplicates in my libra...

Newbie

My liked songs are not showing as liked on albums.  When I go to an artist's discography and select an album, the songs I have previously liked have an empty heart next to them instead of a gree...

CloudKarma

Visitor

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duo sessions, songs jump backwards ~10 seconds near the start of every song

As above, every song in my session gets 10-60 seconds then jumps back about 10. This also leads to the next song starting before the current one has finished.

Casual Listener

As above, every song in my session gets 10-60 seconds then jumps back about 10. This also leads to the next song starting before the current one has finished.

MafeG

Spotify Legend

672 Views

3 replies

0 likes

  • 672 Views
  • 3 replies
  • 0 likes

Superuser Contribution Release Radar not working? Whats the benefit of following an artist?

Hi Community. I wanted to ask what should be the benefits in following an artist? I ask this, because until today I thought, when I follow an artist, his/her new music will appear in my release radar. I didn't follow an artist until today, so I am no...

Casual Listener

Hi Community. I wanted to ask what should be the benefits in following an artist?  I ask this, because until today I thought, when I follow an artist, his/her new music will appear in my releas...

RS85

Casual Listener

782 Views

2 replies

0 likes

Release Radar
  • 782 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to switch current playing song with other songs in queue

Hi, when I am listening (especially) to podcast, I often wish to switch to other podcast in the queue and push the current playing podcast back to be played next, is it possible? If not can you add such a feature

Newbie

Hi, when I am listening (especially) to podcast, I often wish to switch to other podcast in the queue and push the current playing podcast back to be played next, is it possible? If not can you add s...

MafeG

Spotify Legend

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone forgetting saved playlist/songs

PlanPremiumCountryU.S.DeviceGS21Operating SystemAndroid My Question or IssueEver since I downloaded the app and paid a subscription, I have had this issue where I will download a playlist for offline use, and if I don't turn the app on for (let's say...

Casual Listener

Plan Premium Country U.S. Device GS21 Operating System Android   My Question or Issue Ever since I downloaded the app and paid a subscription, I have had this issue where I will downlo...

Elena

Moderator

681 Views

5 replies

0 likes

  • 681 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium student request

PlanPremiumCountryIndonesiaDeviceiPhone 6 Operating SystemiOS 12 My Question or IssueHello! I recently made a premium student request but unfortunately, I fill in the wrong number. When I tried to fill it again, it says that I can’t do it cause I alr...

Regular

Plan Premium Country Indonesia Device iPhone 6  Operating System iOS 12   My Question or Issue Hello! I recently made a premium student request but unfortunately, I fill in the wr...

Alex

Spotify Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted podcast episodes still appear as ghost tracks on playlist

PlanPremiumCountryUruguayDevicePC / Xiaomi Redmi Note 9sOperating SystemWindows 10 / Android My Question or IssueI've added 76 podcasts episodes to a playlist with songs and the podcast episodes were deleted from Spotify. Now they don't appear on my ...

Casual Listener

Plan Premium Country Uruguay Device PC / Xiaomi Redmi Note 9s Operating System Windows 10 / Android   My Question or Issue I've added 76 podcasts episodes to a playlist with songs and ...

TomRenti

Casual Listener

1314 Views

2 replies

0 likes

  • 1314 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts episodes not playing/being skipped on a playlist

PlanPremiumCountryUruguayDevicePC / Xiaomi Redmi Note 9sOperating SystemWindows 10 / Android My Question or IssueI have playlists where there's a mix of podcast episodes and songs. My problem is that podcasts episodes are being skipped and it goes ri...

Casual Listener

Plan Premium Country Uruguay Device PC / Xiaomi Redmi Note 9s Operating System Windows 10 / Android   My Question or Issue I have playlists where there's a mix of podcast episodes and ...

MafeG

Spotify Legend

826 Views

3 replies

0 likes

  • 826 Views
  • 3 replies
  • 0 likes