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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3127 Views
  • 49 replies
  • 2 likes
  • 3127 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • NasodNavor
  • Newbie
  • 12434 Views
  • 259 replies
  • 12 likes
  • 12434 Views
  • 259 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 823 Views
  • 1 replies
  • 0 likes
  • 823 Views
  • 1 replies
  • 0 likes

Why can't I play Tupac's songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to play tupac album All Eyes On Me most of the songs are gone. When I try to play ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...
  • OneByBoo
  • Community Legend
  • 830 Views
  • 1 replies
  • 0 likes
  • 830 Views
  • 1 replies
  • 0 likes

How do I erase downloaded songs?

PlanFamily PremiumCountryColombiaDeviceSamsung J7Operating SystemAndroid My Question or IssueI have 3.3GB of someting (don´t know what) on my cell phone from Spotify, so I go and erase the data and cache and the storage clears out. However, whenever ...

  • Visitor
  • Plan Family Premium Country Colombia Device Samsung J7 Operating System Android   My Question or Issue I have 3.3GB of someting (don´t know what) on my cell phone from Spotify, so I go...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Why dont any Halsey songs show up when I add them to a playlist?

PlanFreeCountry USA Device(Samsung Galaxy J3V)My Question or IssueSo I make a playlist and add songs by Halsey, it says they are added, but I look at all the songs in the playlist and none of them are there. The album cover shows up on the playlist c...

  • Visitor
  • Plan Free Country  USA   Device (Samsung Galaxy J3V) My Question or Issue So I make a playlist and add songs by Halsey, it says they are added, but I look at all the songs in the pla...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Spotify playlist recommendations

Does anyone know what the new Spotify playlist with songs and podcasts catered for you is called? I saw an ad for it and can't find it Similar to the Daily drive but this is for home.

  • Visitor
  • Does anyone know what the new Spotify playlist with songs and podcasts catered for you is called? I saw an ad for it and can't find it 😞 Similar to the Daily drive but this is for home.
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Metadata

HelloI have the problem that some imported songs display the artist name and others don't, although it's equally present in the original credits for both (please see pictures).Can anyone help?Thank you very much!Andreas

  • Casual Listener
  • Hello I have the problem that some imported songs display the artist name and others don't, although it's equally present in the original credits for both (please see pictures). Can anyone help? T...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Can't controll the shuffle

My account starts playing a wierd playlist i never even listned to without me asking for it. I listen to some music and suddnley the app changes the playlist to that wierd one. It starts by itself whenever the app is open. I just can't listen to my m...

  • Visitor
  • My account starts playing a wierd  playlist i never even listned to without me asking for it. I listen to some music and suddnley the app changes the playlist to that wierd one. It starts by its...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Want play music after download

PlanPremiumCountrySamsung Galaxy Note 10+Operating SystemAndroid Version 10 My Question or IssueHello I downloaded some music from my flash drive to my spotify account. After the download the music does show on my account but when I am in my truck it...

  • Visitor
  • Plan Premium Country Samsung Galaxy Note 10+ Operating System Android Version 10   My Question or Issue Hello I downloaded some music from my flash drive to my spotify account. After the...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't use local files for specific songs

PlanFreeCountryBrazilOperating SystemWindows 10My Question or IssueI tried taking songs from a game's OST (.mp3 files) because they aren't in Spotify, however, every time i click to play them it doesn't and the following message appears: "Spotify can...

  • Visitor
  • Plan Free Country Brazil Operating System Windows 10 My Question or Issue I tried taking songs from a game's OST (.mp3 files) because they aren't in Spotify, however, every time i click to pla...
  • Ivan
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution It's the year 2020. PLEASE allow local files to be added from mobiles.

Getting my local files from a laptop and making them playable on my phone is a time consuming puzzle as it is, considering the files only download about 15% of the times I try this. And then you're stuck having to use the same PC every single time, o...

  • Music Fan
  • Getting my local files from a laptop and making them playable on my phone is a time consuming puzzle as it is, considering the files only download about 15% of the times I try this. And then you're s...
  • Ivan
  • Spotify Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Spotify changing order of songs from alphabetical to chronological

PlanPremiumCountryUnited States DeviceiPhone XROperating SystemIOS 12 My Question or IssueHello so I was wondering if someone could help me out here, so I put my “liked songs” into alphabetical order and then about 5 seconds later Spotify randomizes ...

  • Visitor
  • Plan Premium Country United States  Device iPhone XR Operating System IOS 12   My Question or Issue Hello so I was wondering if someone could help me out here, so I put my “liked ...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

My playlist is not playing the correct songs

PlanPremiumCountrYUSAIPHONE 8(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlaylist not playing the songs

  • Visitor
  • Plan Premium CountrY USA IPHONE 8 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Playlist not ...
  • 133 Views
  • 0 replies
  • 1 likes
  • 133 Views
  • 0 replies
  • 1 likes

Remove all songs from Liked Songs where the album is already in my "Library"

PlanPremiumCountryUSADeviceMacbook Pro 2013Operating SystemOSX 10.15.4 My Question or IssueDuring the change to having "Liked Songs" and "Saved albums" as separate lists, every song with a "liked" album was added to the "Liked Songs" playlist. I disl...

  • Visitor
  • Plan Premium Country USA Device Macbook Pro 2013 Operating System OSX 10.15.4   My Question or Issue During the change to having "Liked Songs" and "Saved albums" as separate lists, eve...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Unliked songs keep downloading

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • 299 Views
  • 0 replies
  • 1 likes
  • 299 Views
  • 0 replies
  • 1 likes

Can't find a playlist I made

PlanPremium CountryUSA DeviceSamsung Galaxy S7 Operating System My Question or IssueI made a playlist and I used to be able to access it from My Library > Playlists but now it only shows up in my recent plays section and on the home page widget I mad...

  • Visitor
  •   Plan Premium   Country USA   Device Samsung Galaxy S7   Operating System     My Question or Issue I made a playlist and I used to be able to access it fr...
  • MartinStoichkov
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Error with Alexa

PlanPremiumCountryDeutschlandDevice(iPhone 11Operating System(iOS 13.4 If I have listened to music through Sportify via Alexa, I cannot switch to another music. The same song always comes back no matter what I say. The announcement is repeated correc...

  • Visitor
  • Plan Premium Country Deutschland Device (iPhone 11 Operating System (iOS 13.4    If I have listened to music through Sportify via Alexa, I cannot switch to another music. The same ...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Commercial

PlanFreeCountryThe NetherlandsDeviceSamsung Galaxy A5Operating SystemAndroid 8.0 My Question or IssueCommercials come every 2/3 songs, but also i can't close the commercial /tab. Wich means i have to close the Spotify app completely in order to liste...

  • Visitor
  •   Plan Free Country The Netherlands Device Samsung Galaxy A5 Operating System Android 8.0   My Question or Issue Commercials come every 2/3 songs, but also i can't close the comm...
  • OneByBoo
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Reproducción archivos locales en Soundtouch 20

PlanPremiumPaísEspañaDispositivoMóvil, PCSistema operativoAndroid 9, Windows 10, Windows 7 Mi pregunta o problemaSpotify instalado en móvil y pc, los archivos locales en playlists, junto con otros temas, se reproducen perfectamente, pero al conectar ...

  • Visitor
  • Plan Premium País España Dispositivo Móvil, PC Sistema operativo Android 9, Windows 10, Windows 7   Mi pregunta o problema Spotify instalado en móvil y pc, los archivos locales en...
  • OneByBoo
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • archivos locales
    Bose
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeps starting from the beginning of my liked songs

PlanPremiumCountryCanadaDeviceiPhone XRMy Question or IssueI am playing music in my liked songs not on shuffle, and every 3 songs approximately, it switches and starts playing from the very top of my liked songs list - no prompting, and then it conti...

  • Visitor
  •   Plan Premium Country Canada Device iPhone XR My Question or Issue I am playing music in my liked songs not on shuffle, and every 3 songs approximately, it switches and starts playing f...
  • Elena
  • Moderator
  • 460 Views
  • 1 replies
  • 1 likes
  • 460 Views
  • 1 replies
  • 1 likes

Superuser Contribution Reinicio de playlist

Buenas. Estoy presentando problemas con el reproductor el cual está remitiendome continuamente a la primer canción de mi lista. Sea la canción que ponga me envía a la primera y es tedioso estar mirando en todo momento en que canción quede para que se...

  • Regular
  • Buenas.  Estoy presentando problemas con el reproductor el cual está remitiendome continuamente a la primer canción de mi lista. Sea la canción que ponga me envía a la primera y es tedioso esta...
  • Fena1
  • Casual Listener
  • 2474 Views
  • 4 replies
  • 0 likes
  • 2474 Views
  • 4 replies
  • 0 likes

Superuser Contribution I deleted a folder - and all the playlists under it were deleted. How do I get them back?!

PlanPremiumCountryUnited States DeviceMacBook Air My Question or Issue I have dozens of playlists and keep them all organized under folders. I had a folder with about 10 playlists created by me. I accidentally deleted the folder, but now all of my pl...

  • Casual Listener
  • Plan Premium Country United States   Device MacBook Air   My Question or Issue   I have dozens of playlists and keep them all organized under folders. I had a folder wit...
  • Heeyitsana
  • Casual Listener
  • 893 Views
  • 3 replies
  • 1 likes
  • 893 Views
  • 3 replies
  • 1 likes