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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • gyrtesersfd
  • Casual Listener
  • 71877 Views
  • 63 replies
  • 66 likes
  • 71877 Views
  • 63 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Jayemuller
  • Newbie
  • 36204 Views
  • 58 replies
  • 30 likes
  • 36204 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 132545 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 132545 Views
  • 62 replies
  • 48 likes

Unsubscribing

I cant find a private feedback option so here goes in the public. I will be canceling my subscription as soon as I have finished setting up an alternate solution to your service. The quality of your app is terrible. It keeps deleting my downloaded so...

  • Newbie
  • I cant find a private feedback option so here goes in the public. I will be canceling my subscription as soon as I have finished setting up an alternate solution to your service. The quality of y...
  • 272 Views
  • 0 replies
  • 2 likes
  • 272 Views
  • 0 replies
  • 2 likes

Superuser Contribution Local Files not fully Syncing

PlanPremiumCountrySwitzerland Device(iPhone 12 Pro, PC)Operating System(iOS 10, Windows 10) My Question or IssueI am unable to sync some of my local MP3s as per the instructions here.Each time the same 10 songs (roughly) sync to my phone from a my pl...

  • Newbie
  • Plan Premium Country Switzerland   Device (iPhone 12 Pro, PC) Operating System (iOS 10, Windows 10)   My Question or Issue I am unable to sync some of my local MP3s as per the in...
  • Eni
  • Moderator
  • 582 Views
  • 5 replies
  • 1 likes
  • Local files for Spotify Mobile
    Offline syncing
  • 582 Views
  • 5 replies
  • 1 likes

Superuser Contribution Official playlists: Same songs. Just different order.

PlanPremium CountryBR DeviceiPhone 12 Operating SystemiOS 14.4Spotify 8.6.4.1247 My Question or IssueFor at least 3 months, the official Spotify playlists that I follow, only change the songs in order. They are 90% the same. There is something that c...

  • Gig Goer
  • Plan Premium   Country BR   Device iPhone 12   Operating System iOS 14.4 Spotify 8.6.4.1247   My Question or Issue For at least 3 months, the official Spotify playli...
  • Novy
  • Moderator
  • 936 Views
  • 9 replies
  • 0 likes
  • 936 Views
  • 9 replies
  • 0 likes

Superuser Contribution iPhone: offline sync spins forever (single track test)

PlanPremiumCountryU.S.DeviceiPhone 12Operating SystemiOS latest My Question or IssueI want to sync some local files to my iPhone, which never works, despite following all of Spotify's instructions perfectly.As a test, I added one mp3 file (3mb 256kb)...

  • Visitor
  • Plan Premium Country U.S. Device iPhone 12 Operating System iOS latest   My Question or Issue I want to sync some local files to my iPhone, which never works, despite following all of ...
  • user-removed
  • Not applicable
  • 486 Views
  • 4 replies
  • 0 likes
  • iphone
    local files
    Mac
  • 486 Views
  • 4 replies
  • 0 likes

Superuser Contribution Liked songs will not play

PlanFreeCountryUnited StatesDeviceXbox One My Question or IssueEvery time I try to play my liked songs either on the Xbox app or in a browser, it will not play. Any other music I have will pause, but it stays as the active music and is not replaced b...

  • Music Fan
  • Plan Free Country United States Device Xbox One   My Question or Issue Every time I try to play my liked songs either on the Xbox app or in a browser, it will not play. Any other music I...
  • BuddyAM
  • Music Fan
  • 1658 Views
  • 6 replies
  • 3 likes
  • 1658 Views
  • 6 replies
  • 3 likes

Unavailable Songs Not Showing

Premium PlanUSA DeviceMacbook, iOS My Question or IssueThe unavailable songs are no longer grey'd out. They've become blacked out. I can no longer identify which songs have been made unavailable. Seems to be a problem with the "Show Unavailable Songs...

  • Casual Listener
  • Premium Plan USA   Device Macbook, iOS   My Question or Issue The unavailable songs are no longer grey'd out. They've become blacked out. I can no longer identify which songs have be...
  • AyuTheHuman
  • Composer
  • 713 Views
  • 3 replies
  • 1 likes
  • Unavailable songs
  • 713 Views
  • 3 replies
  • 1 likes

Superuser Contribution Discover Weekly does not update correctly

Plan Premium Duo Country USA My Question or Issue I and the person I share a Premium Duo account have been noticing over the past few weeks that our Discover Weekly playlists both have been keeping the songs that we chose to hide. So now it's like ha...

  • Newbie
  •   Plan   Premium Duo   Country   USA   My Question or Issue   I and the person I share a Premium Duo account have been noticing over the past few weeks that o...
  • Mihail
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Feature Request: List all my playlists that a song (...) is part of

I often want to see what playlist a song part of. Can you please add a feature to the song context menu to display all my playlists that the selected song is part of?

  • Casual Listener
  • I often want to see what playlist a song part of.    Can you please add a feature to the song context menu to display all my playlists that the selected song is part of?  
  • beccadoesmusic
  • Composer
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My huge playlist lags the app when I use the search

Operating SystemWindows 10 My Question or IssueI have this playlist: https://open.spotify.com/playlist/3O7qU62TFYAVielEZWQx93?si=YYE7wMl9RKief6QZKXHU0Q When I use the search, the Spotify begins to have lag. It searches very slow, lag when changing of...

  • Music Fan
  • Operating System Windows 10   My Question or Issue I have this playlist:  https://open.spotify.com/playlist/3O7qU62TFYAVielEZWQx93?si=YYE7wMl9RKief6QZKXHU0Q   When I use the...
  • batibuti
  • Casual Listener
  • 3999 Views
  • 9 replies
  • 1 likes
  • freezes
    Lag
  • 3999 Views
  • 9 replies
  • 1 likes

[Desktop][Browse] Make distinction between EDM subgenres

This has been bugging me me for a while so here goes. Currently in the Genres & Moods screen there are all sorts of music genres: Pop, Rock, Hip Hop; and additionally some social movement categories like EQUAL and Pride.However, still there exist no ...

  • Newbie
  • This has been bugging me me for a while so here goes. Currently in the Genres & Moods screen there are all sorts of music genres: Pop, Rock, Hip Hop; and additionally some social movement categor...
  • 358 Views
  • 0 replies
  • 1 likes
  • Browse
    Desktop
  • 358 Views
  • 0 replies
  • 1 likes

Solved!! How to revert a playlist to a previous version of itself?

I made some changes to a playlist around a week ago that I now want to undo. How can I revert a playlist to a previous version of itself. I know there's the option to restore a deleted playlist, but I haven't deleted this playlist, I just want to rev...

  • Newbie
  • I made some changes to a playlist around a week ago that I now want to undo. How can I revert a playlist to a previous version of itself.    I know there's the option to restore a deleted...
  • AdamDam
  • Spotify Star
  • 4558 Views
  • 1 replies
  • 1 likes
  • 4558 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist disappeared

I made a playlist yesterday but today it's gone. I made it on my computer and noticed it wouldn't appear on my phone but thought it was just a syncing issue and would be fine after a while, but it's completely gone. All the songs/artists that I liste...

  • Newbie
  • I made a playlist yesterday but today it's gone. I made it on my computer and noticed it wouldn't appear on my phone but thought it was just a syncing issue and would be fine after a while, but it's ...
  • Eni
  • Moderator
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Your Library] Allow us to search our library

I used to be able to search my library. For months now I can type things in but nothing ever changes and no search function is performed. Can you guys please bring that back? I used It quite frequently. Also is there any way to talk to an actual pers...

  • Gig Goer
  • I used to be able to search my library. For months now I can type things in but nothing ever changes and no search function is performed. Can you guys please bring that back? I used It quite frequent...
  • Eni
  • Moderator
  • 347 Views
  • 2 replies
  • 0 likes
  • All Platforms
    Your Library
  • 347 Views
  • 2 replies
  • 0 likes

a Question about a Question

My Question or Issue... apologies in advance for this annoying repeat of a question, but I have not read of a solution/answer yet.Q: Is it possible to arrange the order in which playlist are listed? Not the content of within a playlist; the actual pl...

  • Newbie
  • My Question or Issue... apologies in advance for this annoying repeat of a question, but I have not read of a solution/answer yet. Q: Is it possible to arrange the order in which playlist are list...
  • sarah51243
  • Regular
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Superuser Contribution Removing all Albums at once

PlanPremiumCountryUKDeviceOperating SystemW10My Question or IssueHello! Does anyone know how to select and remove all albums? I've been able to do it for my liked Songs by using CTRL+A but this doesn't seem to work for albums. Having a bit of a clean...

  • Newbie
  • Plan Premium Country UK Device Operating System W10 My Question or Issue Hello!   Does anyone know how to select and remove all albums? I've been able to do it for my liked Songs by us...
  • sarah51243
  • Regular
  • 3147 Views
  • 2 replies
  • 1 likes
  • 3147 Views
  • 2 replies
  • 1 likes

Superuser Contribution Shuffle All Library Tracks

PlanFamily Plan - On Spotify since it became available in US.CountryUSADeviceWindows PC, Android phone My Question or IssueI just want to shuffle all of the songs in my library. There are times when I want to listen to radio stations and playlists, b...

  • Newbie
  • Plan Family Plan - On Spotify since it became available in US. Country USA Device Windows PC, Android phone   My Question or Issue I just want to shuffle all of the songs in my library. ...
  • sarah51243
  • Regular
  • 442 Views
  • 2 replies
  • 1 likes
  • shuffle
    Song Play
  • 442 Views
  • 2 replies
  • 1 likes

[Desktop][Playlists] Bug some auto-generated playlists missing track length

Hi Spotify, The two main auto-generated playlists I use (being Discover Weekly and Release Radar) both do not appear to include track lengths in the playlist view. If I go to say a Daily Mix or Time Capsule, it shows the track length just fine, this ...

  • Newbie
  • Hi Spotify,   The two main auto-generated playlists I use (being Discover Weekly and Release Radar) both do not appear to include track lengths in the playlist view.   If I go to say a ...
  • 231 Views
  • 0 replies
  • 0 likes
  • Desktop
    Playlists
  • 231 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs Gone

DevicePCOperating SystemWindows 10 My Question or IssueThe songs from my playlist are just gone, tried reinstalling Spotify but they still didn't show up, is that a know issue? If so how do I fix that, I had like 2000 songs on that playlist and now t...

  • Casual Listener
  • Device PC Operating System Windows 10   My Question or Issue The songs from my playlist are just gone, tried reinstalling Spotify but they still didn't show up, is that a know issue? If so...
  • Novy
  • Moderator
  • 893 Views
  • 6 replies
  • 0 likes
  • songs
  • 893 Views
  • 6 replies
  • 0 likes

Superuser Contribution Saved songs are no longer under Artist in "Your Library"

PlanPremiumCountryU.S.A.DeviceDell XPS 13Operating SystemWindows 10Spotify Version1.1.54.592.gc0b20638-aMy Question or IssueCannot see saved songs under Artist in "Your Library" on desktop--clicking on their profile or on the play button just starts ...

  • Casual Listener
  •   Plan Premium Country U.S.A. Device Dell XPS 13 Operating System Windows 10 Spotify Version 1.1.54.592.gc0b20638-a My Question or Issue Cannot see saved songs under Artist in "Your ...
  • CarlosE
  • Moderator
  • 398 Views
  • 1 replies
  • 0 likes
  • artists
    bug
    saved songs
    Your Library
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily mix not refreshing

PlanPremiumCountryRussiaDeviceXiaomi Redmi Note 8 Pro and PCOperating SystemAndroid, Windows 10 My Question or IssueMy problem is that when my daily mix refreshing, its refreshing on phone, but not on PC. Then I do this: close Spotify and start it ag...

  • Newbie
  • Plan Premium Country Russia Device Xiaomi Redmi Note 8 Pro and PC Operating System Android, Windows 10   My Question or Issue My problem is that when my daily mix refreshing, its refre...
  • CarlosE
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes