Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 192687 Views
  • 68 replies
  • 71 likes
  • 192687 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • fede160493
  • Regular
  • 63627 Views
  • 94 replies
  • 37 likes
  • 63627 Views
  • 94 replies
  • 37 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Regular
  • 143732 Views
  • 65 replies
  • 49 likes
  • Connect
    JAM
  • 143732 Views
  • 65 replies
  • 49 likes

I miss one of the best lyrics writers on earth.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • Heythatsme
  • Community Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

can’t find “discover weekly”

PlanPremiumCountryRussiaDevice(iPhone 11 Pro, MacBook Pro 16, MacBook Air, iPad Pro 2020, Web player)Operating System(iOS 13, iOS14, Catalina, iPad OS 13.)

  • Newbie
  • Plan Premium Country Russia Device (iPhone 11 Pro, MacBook Pro 16, MacBook Air, iPad Pro 2020, Web player) Operating System (iOS 13, iOS14, Catalina, iPad OS 13.)      
  • Emilia_8
  • Community Legend
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution I cannot see the songs in my library on desktop application.

PlanPremiumCountryTurkeyDeviceComputerOperating System Windows 10 My Question or IssueThere is a problem with the desktop version, I can't see my musics in my library on desktop application. My friends have the same issue, too.

  • Regular
  • Plan Premium Country Turkey Device Computer Operating System  Windows 10   My Question or Issue There is a problem with the desktop version, I can't see my musics in my library on...
  • Ver
  • Spotify Legend
  • 1375 Views
  • 3 replies
  • 0 likes
  • Spotifydesktop
  • 1375 Views
  • 3 replies
  • 0 likes

Album missing songs

I added an album, and when I played it, it appeared to be missing songs, and the app played songs from other artists that do not belong on the album. As far as I can tell, there is no way to access the complete list of songs on the album from within ...

  • Visitor
  •  I added an album, and when I played it, it appeared to be missing songs, and the app played songs from other artists that do not belong on the album. As far as I can tell, there is no way to ac...
  • Emilia_8
  • Community Legend
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Superuser Contribution My library

PlanPremiumCountryFinlandDeviceLaptopOperating SystemWindows 10 My Question or IssueMy library just got wiped, i had saved hundreds or thousands of songs and now I can only see 4 songs in my library.

  • Casual Listener
  • Plan Premium Country Finland Device Laptop Operating System Windows 10   My Question or Issue My library just got wiped, i had saved hundreds or thousands of songs and now I can only s...
  • Ver
  • Spotify Legend
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Recover Deleted Playlist

PlanPremium CountryUS/Mexico (Bordertown) DeviceiPhone 7Operating SystemiOS 10 My Question or IssueCan I get help from a worker at Spotify to recover an old playlist from my late fiancé? I don't know how it went missing but I checked through the brow...

  • Newbie
  •   Plan Premium   Country US/Mexico (Bordertown)   Device iPhone 7 Operating System iOS 10   My Question or Issue Can I get help from a worker at Spotify to recover an...
  • Billy-J
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Recent Played Shows Wrong Playlists

PlanPremiumCountryTurkeyDeviceRedmi Note 7 & LaptopOperating SystemAndroid 10, Windows 10 My Question or IssueMy ''recently played'' shows so old playlist I have only played once. It doesn't update so I can not see my real recently played playlists. ...

  • Casual Listener
  • Plan Premium Country Turkey Device Redmi Note 7 & Laptop Operating System Android 10, Windows 10   My Question or Issue My ''recently played'' shows so old playlist I have only pla...
  • kwn06
  • Casual Listener
  • 387 Views
  • 2 replies
  • 1 likes
  • 387 Views
  • 2 replies
  • 1 likes

Superuser Contribution Lieblingssongs playlist weg.

Aloha. Auf meinem Handy hatte ich über die Jahre meine lieblingssongs auf spotify zugefügt. Jetz hab ich n Software update für mein s9 gemacht und danach waren meine ganzen lieblingssongs weg. Einfsxh weg. Aufm PC wenn ich mich da einlogge existieren...

  • Visitor
  • Aloha.   Auf meinem Handy hatte ich über die Jahre meine lieblingssongs auf spotify zugefügt.  Jetz hab ich n Software update für mein s9 gemacht und danach waren meine ganzen liebling...
  • Ver
  • Spotify Legend
  • 3187 Views
  • 3 replies
  • 1 likes
  • 3187 Views
  • 3 replies
  • 1 likes

Release Radar and Discover Weekly disappeared

PlanFreeCountry India DeviceiPhone 7, Samsung Galaxy S10 Plus, Web Client, Macbook AirOperating SystemiOS 14 Beta, Android 10, Windows 10, MacOS Catalina My Question or IssueI cannot find Release Radar and Discover Weekly playlist on my profile. They...

  • Casual Listener
  • Plan Free Country India   Device iPhone 7, Samsung Galaxy S10 Plus, Web Client, Macbook Air Operating System iOS 14 Beta, Android 10, Windows 10, MacOS Catalina   My Question or Is...
  • IshwinderSingh
  • Casual Listener
  • 1701 Views
  • 2 replies
  • 1 likes
  • Discover Weekly
    Discover weekly and Release Radar not available in India
    Release Radar
  • 1701 Views
  • 2 replies
  • 1 likes

How can i to undo mistake add songs in a playlist?

Hi there,how can i undo add songs i added with a mistake from a playlist? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Hi there, how can i undo add songs i added with a mistake from a playlist?     Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operatin...
  • Joel-M
  • Composer
  • 1759 Views
  • 1 replies
  • 0 likes
  • 1759 Views
  • 1 replies
  • 0 likes

Why won’t artists stay followed?

Premiumunited statesiPhone XriOS 13.5.1There’s certain artists that when I follow them and then close the app, they clear out and unfollow the next time I get on my mobile app. It doesn’t seem to affect the library on my laptop or my PS4. Is there an...

  • Visitor
  • Premium united states iPhone Xr iOS 13.5.1 There’s certain artists that when I follow them and then close the app, they clear out and unfollow the next time I get on my mobile app. It doesn’t see...
  • Joel-M
  • Composer
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Why is there a 10k download limit per device?

It's especially difficult to understand when your primary competitor allows up to 100,000 downloads on a single device. Some people have a large music library, so why not let them download all of their songs? And don't tell me that only a "small port...

  • Music Fan
  • It's especially difficult to understand when your primary competitor allows up to 100,000 downloads on a single device.   Some people have a large music library, so why not let them download a...
  • electricwizard
  • Music Fan
  • 475 Views
  • 2 replies
  • 1 likes
  • 475 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist song order different than on desktop

In every music app when you sort songs in a playlist by "Artist" it does so first by artist, then groups them by album, and then by the order the song appears in the album. This is how it works on Spotify desktop, how it works everywhere else in the ...

  • Casual Listener
  • In every music app when you sort songs in a playlist by "Artist" it does so first by artist, then groups them by album, and then by the order the song appears in the album. This is how it works on Sp...
  • dj_calc
  • Regular
  • 1809 Views
  • 4 replies
  • 0 likes
  • 1809 Views
  • 4 replies
  • 0 likes

Superuser Contribution Discover weekly never appeared

PlanPremiumCountryRussiaDeviceiphone, macOperating System(iOS 13.6, macOS 15.5) My Question or IssueHi! I've subscribed to spotify premium about a month ago, but I still don't have discover weekly playlist. The web page https://www.spotify.com/ru-ru/...

  • Newbie
  • Plan Premium Country Russia Device iphone, mac Operating System (iOS 13.6, macOS 15.5)   My Question or Issue Hi! I've subscribed to spotify premium about a month ago, but I still don'...
  • Elena
  • Moderator
  • 342 Views
  • 1 replies
  • 1 likes
  • Discover Weekly
  • 342 Views
  • 1 replies
  • 1 likes

Superuser Contribution One of my playlists will not stream from both my iPad nor my Galaxy Note 10 to Samsung TV and PS4

I can stream the playlist on my device and bluetooth but cannot cast it to another device. All of my other playlists function properly. This has been an ongoing issue for months.

  • Newbie
  • I can stream the playlist on my device and bluetooth but cannot cast it to another device. All of my other playlists function properly. This has been an ongoing issue for months.     
  • Elena
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Library only available offline

PlanPremiumCountryUKDeviceiPhone 6SOperating SystemiOS 10 My Question or IssueVery curious as to other peoples' experience of this- when I am online, my library shows a seemingly random selection of albums that I have downloaded. In order to play an ...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 6S Operating System iOS 10   My Question or Issue Very curious as to other peoples' experience of this- when I am online, my library shows a seemi...
  • Drainface
  • Casual Listener
  • 773 Views
  • 2 replies
  • 1 likes
  • 773 Views
  • 2 replies
  • 1 likes

Solved!! I can’t see the Albums that I liked and downloaded

PlanPremium CountryTurkey Device(iPhone X)Operating System(iOS 13.6) My Question or IssueI can not see all the albums that I liked and downloaded on my library. But now I can’t see them. When I search for the albums, they are still liked and download...

  • Casual Listener
  • Plan Premium  Country Turkey  Device (iPhone X) Operating System (iOS 13.6)   My Question or Issue I can not see all the albums that I liked and downloaded on my library. But...
  • Billy-J
  • Spotify Star
  • 5567 Views
  • 3 replies
  • 0 likes
  • 5567 Views
  • 3 replies
  • 0 likes

Albums disappeared

PlanPremiumCountryUKDeviceiPhone 6 and MacBook ProOperating SystemOS Catalina 10.15.5 My Question or IssueAll of my albums have disappeared from my library. I have hundreds of albums saved and they have all gone. The only thing that remains is my pla...

  • Regular
  • Plan Premium Country UK Device iPhone 6 and MacBook Pro Operating System OS Catalina 10.15.5   My Question or Issue All of my albums have disappeared from my library. I have hundr...
  • Billy-J
  • Spotify Star
  • 720 Views
  • 4 replies
  • 1 likes
  • 720 Views
  • 4 replies
  • 1 likes

[Discover weekly]

PlanPremiumCountryRussiaDeviceSamsung Galaxy A 70, PCOperating SystemAndroid 10, Windows 10 My Question or IssueIt's playlist isappeared after two years of use and does not appear.

  • Newbie
  •   Plan Premium Country Russia Device Samsung Galaxy A 70, PC Operating System Android 10, Windows 10   My Question or Issue It's playlist isappeared after two years of use and do...
  • Emilia_8
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Spotify put all my playlists into 1 folder!

PlanPremiumCountryUKDeviceIPHONE XSOperating SystemiOS 13.6 My Question or IssueI made a new folder a couple of days ago on my laptop. When i opened spotify on my phone, essentially all of my playlists went into that folder when i only added a few pl...

  • Casual Listener
  • Plan Premium Country UK Device IPHONE XS Operating System iOS 13.6   My Question or Issue I made a new folder a couple of days ago on my laptop. When i opened spotify on my phone, esse...
  • _wsaxyw9-3q2f
  • Casual Listener
  • 786 Views
  • 2 replies
  • 0 likes
  • 786 Views
  • 2 replies
  • 0 likes