Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
When you first sign up for Spotify, you are presented with a list of Artists to help train the "For You" features, etc. It is a great feature and gets you started. I signed up my family and most of us got it, but one of my daughters got a little punc...
When you first sign up for Spotify, you are presented with a list of Artists to help train the "For You" features, etc. It is a great feature and gets you started. I signed up my family and ...
Spotify Legend
524 Views
1 replies
0 likes
Hi everybody, I m Daniele from Italy. i have a question about the playlist creation, why is not possible add Artist to a new playlist?I try to explain better, I m so sorry but my English is not perfect.i want create a new playlist but I can add only ...
Hi everybody, I m Daniele from Italy. i have a question about the playlist creation, why is not possible add Artist to a new playlist? I try to explain better, I m so sorry but my English i...
Spotify Legend
356 Views
1 replies
0 likes
PlanPremium (Duo)CountryIrelandDevicePCOperating SystemWindows 10 Daily Drive will not load playlist without force quitting Spotify. If I load or listen to a Daily drive playlist on let's say Monday, when I go back to the app to load or listen on Tue...
Plan Premium (Duo) Country Ireland Device PC Operating System Windows 10 Daily Drive will not load playlist without force quitting Spotify. If I load or listen to a Daily...
Spotify Legend
449 Views
1 replies
1 likes
PlanPremiumCountryUnited States DeviceiPhone SE 2020Operating System(iOS 13.7 My Question or IssueEvery time I leave my Daily Wellness and come back to it, the songs have completely changed. This is very frustrating for when I go to find/save a song ...
Plan Premium Country United States Device iPhone SE 2020 Operating System (iOS 13.7 My Question or Issue Every time I leave my Daily Wellness and come back to it, the s...
Spotify Legend
415 Views
1 replies
0 likes
I have a playlist with over 1000 songs, if I hear a song in this playlist that I don't like anymore I will have to categorize from A-Z and then scroll through the entire playlist to find this song. Come on Spotify just make me able to lets say click ...
I have a playlist with over 1000 songs, if I hear a song in this playlist that I don't like anymore I will have to categorize from A-Z and then scroll through the entire playlist to find this song. C...
Moderator
619 Views
1 replies
0 likes
I love my playlists but I don't want the one that Spotify has seen to fit to add, called "Liked Songs". I don't like them and never have. How do I delete
I love my playlists but I don't want the one that Spotify has seen to fit to add, called "Liked Songs". I don't like them and never have. How do I delete
Community Legend
367 Views
1 replies
0 likes
Thank you for offering a "Hide announcements" button for announcements of no interest to me even if I PAY for you to leave me alone and spare me your "ideas".So, this software is full of bugs (on mobile and desktop) but I still use it because it's th...
Thank you for offering a "Hide announcements" button for announcements of no interest to me even if I PAY for you to leave me alone and spare me your "ideas". So, this software is full of bugs (on m...
Composer
394 Views
1 replies
0 likes
PlanFreeCountryUSA DeviceChromebook (Desktop app) My Question or IssueI'm unable to make my playlist collaborative for some unknown reason. Nothing happens whenever I try to follow the instructions that are given to make my playlist collaborative (ri...
Plan Free Country USA Device Chromebook (Desktop app) My Question or Issue I'm unable to make my playlist collaborative for some unknown reason. Nothing happens wheneve...
Spotify Star
576 Views
1 replies
0 likes
How do New Releases work? Spotify doesn't alert me to new releases from followed artists about 50% of the time. Release Radar does not show all the New Releases from artists I follow. The "New releases for you" section is constantly in a different sp...
How do New Releases work? Spotify doesn't alert me to new releases from followed artists about 50% of the time. Release Radar does not show all the New Releases from artists I follow.  ...
306 Views
0 replies
1 likes
My Spotify history contains a lot of songs I've never listened to, I believe because of a bug Spotify had in 2017, where it seems to have gotten accounts mixed up (My "Your Top Songs 2017" contains some songs that I had never listened to and that I r...
My Spotify history contains a lot of songs I've never listened to, I believe because of a bug Spotify had in 2017, where it seems to have gotten accounts mixed up (My "Your Top Songs 2017" cont...
726 Views
0 replies
1 likes
Plan PremiumCountryPortugalDevice(iPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo i have spotify for about 5 months and today a make the normal payment to have premium however i cant chosse any song from my play...
Plan Premium Country Portugal Device (iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So i have spotify for about 5 months a...
Spotify Star
358 Views
1 replies
0 likes
When I start a private session on my Android phone and then cast to my Google Home speaker - what I'm listening too still shows on Discord
When I start a private session on my Android phone and then cast to my Google Home speaker - what I'm listening too still shows on Discord 😞
487 Views
0 replies
0 likes
PlanPremiumCountryUSDevicePixel 3a, Acer ChromebookOperating SystemAndroid 11, Google Chrome OS My Question or IssueOn my phone, it says I have ~3300 liked songs and my Chromebook said ~3200. I googled the issue and tried re-installing the app on bot...
Plan Premium Country US Device Pixel 3a, Acer Chromebook Operating System Android 11, Google Chrome OS My Question or Issue On my phone, it says I have ~3300 liked songs and my Chrom...
Spotify Legend
632 Views
1 replies
0 likes
Planpremium Countryunited kingdom DeviceiPhone 8 plus software iOS 14.0.1 My Question or IssueHi, for over a week now I can’t click on songs in one of my downloaded playlists? I have over 3000 songs in the playlist and this has never been a issue bef...
Plan premium Country united kingdom Device iPhone 8 plus software iOS 14.0.1 My Question or Issue Hi, for over a week now I can’t click...
Spotify Legend
8468 Views
1 replies
3 likes
None of the below information is required. However, PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi All, I just want to know if there is w...
None of the below information is required. However, Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Or...
Visitor
157127 Views
18 replies
14 likes
PlanPremium DeviceChromebookOperating SystemChrome OS My Question or IssueI'm currently trying to organize my playlists and I want to move songs around. I have one playlist with hundreds of songs. I would like to select multiple songs at once and mov...
Plan Premium Device Chromebook Operating System Chrome OS My Question or Issue I'm currently trying to organize my playlists and I want to move songs around. I have one playlis...
Casual Listener
37118 Views
11 replies
5 likes
I can see the ability to shuffle all downloaded songs has gone.Its is not easy to change playlists while driving. Seems the best solution is to make an "all downloads" playlist and chuck loads of playlists into it. how do I select all songs in a play...
I can see the ability to shuffle all downloaded songs has gone. Its is not easy to change playlists while driving. Seems the best solution is to make an "all downloads" playlist and chuck loads of p...
Spotify Legend
3719 Views
4 replies
3 likes
Spotify, I trusted you. My summer rewind is always great, everything is like you tapped into my mind. But this time capsule. Most of it is either Hamilton (which admittedly I listened to a lot of in 2017) or songs I’ve never listened to once in my li...
Spotify, I trusted you. My summer rewind is always great, everything is like you tapped into my mind. But this time capsule. Most of it is either Hamilton (which admittedly I listened to a lot of in ...
538 Views
0 replies
5 likes
I have proof that when using local storage it doesnt syn to your phone or console data/files-more information in the link》https://youtu.be/IiTWnvrOjrE
I have proof that when using local storage it doesnt syn to your phone or console data/files-more information in the link》 https://youtu.be/IiTWnvrOjrE
Spotify Legend
664 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceChrome bookOperating SystemWhatever Chrome books run on? My Question or IssueHi all, I'm asking this question for a friend so the details might be a bit hazy, but any and all help would be appreciated! So the issue is pretty...
Plan Premium Country UK Device Chrome book Operating System Whatever Chrome books run on? My Question or Issue Hi all, I'm asking this question for a friend so the details might be a...
Spotify Legend
2917 Views
5 replies
2 likes
