Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • gordonHorry566
  • Casual Listener
  • 72338 Views
  • 55 replies
  • 43 likes
  • Connect
    JAM
  • 72338 Views
  • 55 replies
  • 43 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • diverpaul
  • Newbie
  • 221556 Views
  • 1129 replies
  • 41 likes
  • 221556 Views
  • 1129 replies
  • 41 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3065 Views
  • 1 replies
  • 2 likes
  • 3065 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution My Liked Songs list is gone

PlanFreeCountryUSADeviceiPhone XROperating SystemiOS 13.3.1 and Windows 10 My Question or IssueI uninstalled the spotify app today and reinstalled it. And when I logged in, my entire Liked Songs playlist was removed. So I tried complete uninstall and...

  • Visitor
  • Plan Free Country USA Device iPhone XR Operating System iOS 13.3.1 and Windows 10   My Question or Issue I uninstalled the spotify app today and reinstalled it. And when I logged in, m...
  • user-removed
  • Not applicable
  • 1862 Views
  • 6 replies
  • 0 likes
  • 1862 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Song suddenly starts playing while I am listening to My favorite songs

PlanPremiumCountryJapan (Italian account)DeviceHuawei P20 LiteOperating SystemAndroid 9 My Question or Issue Hi everybody, Since a couple of days ago, while I am listening to my songs from my phone some weird techno music I have never heard just star...

  • Regular
  • Plan Premium Country Japan (Italian account) Device Huawei P20 Lite Operating System Android 9   My Question or Issue   Hi everybody,   Since a couple of days ago, while I...
  • Mario
  • Spotify Legend
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

Superuser Contribution [ISSUE] [Liked Songs] Can't delete any local songs, they reappear

PlanFamily PremiumDeviceSamsung Galaxy S8+, Samsung Galaxy A50, PCOperating SystemAndroid 9, Android 10, Windows 10 My Question or IssueI am unable to delete any local songs from my Liked Songs list. When I try to delete them on PC, they just reappea...

  • Regular
  •   Plan Family Premium Device Samsung Galaxy S8+, Samsung Galaxy A50, PC Operating System Android 9, Android 10, Windows 10   My Question or Issue I am unable to delete any local so...
  • Ivan
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

[Google home] wont play specific playlist.

PlanPremiumCountryUnited kingdomDevicegoogle home miniMy Question or IssueHi,When I ask my google home mini to play one of my spotify playlists, it wont. I use the command, "hey google, play my playlist called {playlist name}", however it doesnt ever...

  • Regular
  • ...ade my playlists public, and i have tried changing the name of the playlists to make them easier to say, however nothing has worked.    Is there a way to do this?   Thanks!
  • 1328 Views
  • 0 replies
  • 2 likes
  • 1328 Views
  • 0 replies
  • 2 likes

Superuser Contribution Kein Offline Mode

PlanPremiumCountryDeutschlandDeviceSamsung Galaxy S8Operating System( Android .) My Question or IssueHallo Zusammen,im Offline Mode werden keine Lieder abgespielt.Obwohl die Lieder alle heruntergeladen wurden

  • Visitor
  •   Plan Premium Country Deutschland Device Samsung Galaxy S8 Operating System ( Android .)   My Question or Issue Hallo Zusammen, im Offline Mode werden keine Lieder abgespielt. ...
  • Ivan
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify let's me download individual song but not full albums

Plan - FamilyFree/Premium - PremiumCountry - Canada DeviceSamsung Galaxy S10Operating System - AndroidMy Question or IssueFor some reason spotify will let me like and download an individual song to my, "liked songs" category but when I try to like an...

  • Casual Listener
  • Plan - Family Free/Premium - Premium Country - Canada   Device Samsung Galaxy S10 Operating System - Android My Question or Issue For some reason spotify will let me like and download an...
  • Bob1233
  • Casual Listener
  • 430 Views
  • 2 replies
  • 0 likes
  • 430 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I unlike a local file that no longer exists?

PlanPremiumCountryUnited StatesDeviceLaptop/AndroidOperating SystemWindows 10/Android 9My Question or IssueI can't unlike songs that I used to have in local files. I've looked up solutions from previous posts, and none worked - I've tried deleting lo...

  • Casual Listener
  • Plan Premium Country United States Device Laptop/Android Operating System Windows 10/Android 9 My Question or Issue I can't unlike songs that I used to have in local files. I've looked up so...
  • arkainth
  • Casual Listener
  • 375 Views
  • 2 replies
  • 4 likes
  • 375 Views
  • 2 replies
  • 4 likes

Liked songs not showing up on the App Mac

Dear all, For the last couple of years I haven't been able to access my liked songs. I can click on the tab, and the songs will play in the order in which I liked them, but I can't actually see them (see the enclosed picture for what it looks like). ...

Screenshot 2020-04-17 at 12.41.34.png
  • Casual Listener
  • Dear all,   For the last couple of years I haven't been able to access my liked songs. I can click on the tab, and the songs will play in the order in which I liked them, but I can't actually ...
  • xlforce21
  • Casual Listener
  • 2123 Views
  • 2 replies
  • 0 likes
  • 2123 Views
  • 2 replies
  • 0 likes

Artist Radio stations are always finite, always same songs

No matter how I'm listening to Spotify, when I create an Artist Radio station, it's always finite, and I create a "new" station for a particular artist, it's always the same exact set of songs from them and other artists. I've read all the related ar...

  • Visitor
  • No matter how I'm listening to Spotify, when I create an Artist Radio station, it's always finite, and I create a "new" station for a particular artist, it's always the same exact set of songs from t...
  • 303 Views
  • 0 replies
  • 1 likes
  • Spotify Features
    Troubleshooting
  • 303 Views
  • 0 replies
  • 1 likes

Playlist isn't playing songs I added to it

I have a "starred" playlist I've been adding songs to for years. Out of seemingly no where, now when I play one song from the list the following songs are all completely random, ones I haven't selected. I tried turning on Repeat and turning off autop...

  • Casual Listener
  • I have a "starred" playlist I've been adding songs to for years. Out of seemingly no where, now when I play one song from the list the following songs are all completely random, ones I haven't select...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Stop playback from other devices

PlanPremiumCountryUSADeviceiPhone 6S, iPhone 7 Plus, Windows 10 PCI'm not quite sure how to word this, so I'm just going to give an example. I was listening to one playlist on my PC, then had to go somewhere and listened to a different playlist while...

  • Newbie
  • Plan Premium Country USA Device iPhone 6S, iPhone 7 Plus, Windows 10 PC I'm not quite sure how to word this, so I'm just going to give an example. I was listening to one playlist on my PC, then...
  • Elena
  • Moderator
  • 889 Views
  • 1 replies
  • 0 likes
  • 889 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to unhide a song from LIKED SONGS playlist

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Screenshot_2020-04-18-09-06-54-28_0438eb925998df20b3482ec25499d226.png
  • Visitor
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Elena
  • Moderator
  • 1065 Views
  • 1 replies
  • 0 likes
  • 1065 Views
  • 1 replies
  • 0 likes

Can't play album

PlanFreeCountryPoland DevicePCOperating SystemWindows 7 My Question or IssueI can't play album "palmen aus plastik". The tracks in album are grey and I can't do anything about that. They are locked in my country ?

  • Visitor
  •   Plan Free Country Poland   Device PC Operating System Windows 7   My Question or Issue I can't play album "palmen aus plastik". The tracks in album are grey and I can't d...
  • Emilia_8
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs cannot be deleted from the list

PlanPremiumCountryUSADeviceiPhone XR, PCOperating SystemiOS 13.3.1 and Windows 10 My Question or IssueI imported music from my phone in the past somehow.Now that I've signed up for a premium, I don't need any more imported songs. So I'm trying to era...

KakaoTalk_20200420_090225558.jpg
  • Visitor
  • Plan Premium Country USA Device iPhone XR, PC Operating System iOS 13.3.1 and Windows 10   My Question or Issue I imported music from my phone in the past somehow. Now that I've signe...
  • Ivan
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can´t unlike the songs that i add from my local files

Hello.I have a problem, today I saw 1 additional song in my library, that song is from a local file that I deleted 5 days ago from the library because I found the song on spotify, and today it was added automatically, I had even deleted the song from...

  • Casual Listener
  • Hello. I have a problem, today I saw 1 additional song in my library, that song is from a local file that I deleted 5 days ago from the library because I found the song on spotify, and today it was ...
  • Ivan
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 1 likes
  • 214 Views
  • 1 replies
  • 1 likes

Superuser Contribution No matter what I do my liked songs keep jumping to the first song

My Question or Issue(iOS/windows 10)no matter what device I’m playing on, Spotify keeps jumping up to the first track in my liked songs. Queue just shows the next songs in order. Happens on WiFi and 4g.

  • Visitor
  •   My Question or Issue (iOS/windows 10) no matter what device I’m playing on, Spotify keeps jumping up to the first track in my liked songs. Queue just shows the next songs in order. Happens ...
  • Ivan
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't unlike local songs that no longer exist

PlanPremiumCountryPolandDeviceWindows PC, OPPO RenoOperating SystemWindows 10, Android 9 My Question or IssueI have some local songs in my "Liked Songs" library that I removed a long time ago. However, I can't unlike them. Clicking a heart doesn't do...

  • Visitor
  • Plan Premium Country Poland Device Windows PC, OPPO Reno Operating System Windows 10, Android 9   My Question or Issue I have some local songs in my "Liked Songs" library that I remove...
  • Ivan
  • Spotify Legend
  • 480 Views
  • 3 replies
  • 2 likes
  • 480 Views
  • 3 replies
  • 2 likes

Superuser Contribution Liked songs

PlanPremiumCountryMexico DeviceHuawei P30 Lite Operating SystemAndroid 9.1 My Question or IssueCuando estoy escuchando una canción, por ejemplo la numero 10 siempre regresa a la primera canción de la lista. Sucede desde hace como un mes y ya no se qu...

  • Visitor
  • Plan Premium Country Mexico  Device Huawei P30 Lite  Operating System Android 9.1   My Question or Issue Cuando estoy escuchando una canción, por ejemplo la numero 10 siempre...
  • Ivan
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 1 likes
  • 291 Views
  • 1 replies
  • 1 likes

Thumbnails missing in Liked songs page

Hi! I put some songs not available on Spotify over to my iOS devices via Local Files. All songs have cover arts, and the thumbnails appear in Playlists and when I open one particular song but they are not showing up in the Liked Songs page.I am not s...

  • Newbie
  • Hi! I put some songs not available on Spotify over to my iOS devices via Local Files. All songs have cover arts, and the thumbnails appear in Playlists and when I open one particular song but they ar...
  • 499 Views
  • 0 replies
  • 0 likes
  • Bug iOS
    Cover Art
    Cover Images
    Local files for Spotify Mobile
    thumbnail
  • 499 Views
  • 0 replies
  • 0 likes