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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302310 Views

96 replies

91 likes

  • 302310 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165747 Views

238 replies

44 likes

  • 165747 Views
  • 238 replies
  • 44 likes

Spotify now dictates what we do with our own library data.

Spotify have begun threatening developers who use the Spotify SDK to facilitate “migrating from Spotify to a competing service” (ie SongShift, Tune My Music), warning that their API access will be revoked if they continue to provide such services. Wh...

Regular

Spotify have begun threatening developers who use the Spotify SDK to facilitate “migrating from Spotify to a competing service” (ie SongShift, Tune My Music), warning that their API access ...

hassnick

Regular

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs disappeared after reinstall

PlanPremium Operating SystemWindows My Question or IssueI reinstalled the desktop app in attempt to fix some problems. Now a big percentage of my liked songs are gone on the desktop app. When logged in in browser, the songs are there. Did a second cl...

Newbie

  Plan Premium   Operating System Windows   My Question or Issue I reinstalled the desktop app in attempt to fix some problems. Now a big percentage of my liked songs are gone ...

Ivan

Spotify Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops after 3 songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify stops playing after 3 songs

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...

Ivan

Spotify Legend

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes

Youtube Music vs Spotify

On Youtube Music we have a My mix playlist, where we have several genres of music, some that I have already liked and others that he suggests to me.On Spotify, we have daily playlists, but I didn't find any playlist that mixes the genres. Is there su...

Visitor

On Youtube Music we have a My mix playlist, where we have several genres of music, some that I have already liked and others that he suggests to me. On Spotify, we have daily playlists, but I didn't...

Billy-J

Spotify Star

1079 Views

1 replies

0 likes

  • 1079 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Your Library] Removal of unwanted anything

When i was in charge of my cd collection/mp3 collection, i didnt have to carry something i didn't want. Spotify forces so much onto users without the option to remove it. Also i pay for a service that doesn't provide real customer assistance, you exp...

Regular

When i was in charge of my cd collection/mp3 collection, i didnt have to carry something i didn't want. Spotify forces so much onto users without the option to remove it. Also i pay for a service tha...

Phweeb

Regular

707 Views

5 replies

1 likes

All Platforms
Your Library
  • 707 Views
  • 5 replies
  • 1 likes

Solved!! Remove recent playlist from home page ?

I have a few Spotify playlists showing on the Android app home page, and I'd like to remove them. How can I do that?Thanks! PlanFamily PremiumCountryFranceDeviceAndroid 10Operating SystemAndroid 10My Question or Issue

Casual Listener

I have a few Spotify playlists showing on the Android app home page, and I'd like to remove them. How can I do that? Thanks!   Plan Family Premium Country France Device Android 10 Opera...

Billy-J

Spotify Star

1709 Views

3 replies

0 likes

  • 1709 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Not adding songs automatically

PlanPremiumCountryCanadaDevicePixel 2xl/S20FEOperating SystemAllMy Question or IssueUp until a week or two ago, Spotify would create a playlist based on one song, and just keep playing music from that "genre" until I hit the stop button. Recently, I ...

Casual Listener

Plan Premium Country Canada Device Pixel 2xl/S20FE Operating System All My Question or Issue Up until a week or two ago, Spotify would create a playlist based on one song, and just keep play...

elq666

Casual Listener

541 Views

2 replies

0 likes

  • 541 Views
  • 2 replies
  • 0 likes

Superuser Contribution Archivos locales en iPhone

Hola, hoy me empezó a andar mal la conexión entre los archivos locales disponibles en mi computadora con mi iPhone. Hasta hoy nunca tuve problema, podía escuchar las canciones que había descargado sin problema pero hoy de repente desaparecieron y ya ...

Casual Listener

Hola, hoy me empezó a andar mal la conexión entre los archivos locales disponibles en mi computadora con mi iPhone. Hasta hoy nunca tuve problema, podía escuchar las canciones que había descargado si...

Ver

Spotify Legend

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes

Solved!! Local files in iPhone

Hello, I’m having problems reproducing my music from local files in my iPhone. Up until now I didn’t have any problem, I downloaded it in my computer and it appeared in my iPhone, but today they all suddenly disappeared, but only on my iPhone, i can ...

Casual Listener

Hello, I’m having problems reproducing my music from local files in my iPhone. Up until now I didn’t have any problem, I downloaded it in my computer and it appeared in my iPhone, but today they all ...

YagaLa

Newbie

752 Views

2 replies

0 likes

  • 752 Views
  • 2 replies
  • 0 likes

Songs in playlist multiplied

PlanPremiumCountrySwitzerland My Question or IssueIn our playlist all songs are suddenly available up to 10 times. Our playlist contained about 500 songs and now 10000. Does anyone know why the songs have been multiplied? Link playlist: https://open....

Casual Listener

  Plan Premium Country Switzerland   My Question or Issue In our playlist all songs are suddenly available up to 10 times. Our playlist contained about 500 songs and now 10000. Does ...

Billy-J

Spotify Star

762 Views

3 replies

0 likes

  • 762 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issue when playing liked songs.

PlanFree DeviceHuawei p10 lite My Question or Issue I don't know why, but sometimes, since about one week ago, when I play liked songs, a random unliked song comes out. If I pause the unliked song and I click on "Shuffle play" the song restarts to pl...

Visitor

Plan Free   Device Huawei p10 lite   My Question or Issue   I don't know why, but sometimes, since about one week ago, when I play liked songs, a random unliked song comes out...

Ivan

Spotify Legend

506 Views

1 replies

0 likes

liked songs
Liked Songs Playlist
  • 506 Views
  • 1 replies
  • 0 likes

What Happened To My Downloads?!

PlanPremiumCountryUnited StatesDeviceLaptop and iPhone 11Operating SystemWindows 10 and iOS 14.0.1 This is just ridiculous. Today I was using Spotify on my laptop, like any other day. I had to go out for a bit so I grabbed my phone and opened Spotify...

Regular

Plan Premium Country United States Device Laptop and iPhone 11 Operating System Windows 10 and iOS 14.0.1   This is just ridiculous. Today I was using Spotify on my laptop, like any oth...

TacoJohn1267

Regular

688 Views

1 replies

1 likes

  • 688 Views
  • 1 replies
  • 1 likes

[All Platforms][Radio] Improvement on Spotify Radio UX

I thought about an improvement that could be done when starting the radio from a song which I’m listening to in that moment. When I see the view with all the songs based on that song the first one, so the song that I was listening to isn’t marked as ...

Casual Listener

I thought about an improvement that could be done when starting the radio from a song which I’m listening to in that moment.   When I see the view with all the songs based on that song the fir...

LudoCaesar

Casual Listener

611 Views

2 replies

1 likes

All Platforms
Radio
  • 611 Views
  • 2 replies
  • 1 likes

Daily Mixes a Still an Issue

Firstly, I couldn't post in 'Ongoing Issues', Spotify couldn't resolve the issue so I'm posting here. Approx. 12-months ago, I posted about this issue. Spotify said it was 'on their radar', but it has yet to be resolved: https://community.spotify.com...

Music Fan

Firstly, I couldn't post in 'Ongoing Issues', Spotify couldn't resolve the issue so I'm posting here.    Approx. 12-months ago, I posted about this issue. Spotify said it was 'on their ra...

1502 Views

0 replies

3 likes

dailymixes
likes
  • 1502 Views
  • 0 replies
  • 3 likes

Superuser Contribution Followed Artist Troubleshooting

Plan:PremiumCountry:United StatesDevice:iPhoneXROperating System:iOS 14.0.1 My Question or IssueHi y’all,Hoping someone on here knows what the issue is or has had a similar situation with their account. Recently a bunch of the artists I follow aren’t...

Music Fan

Plan: Premium Country: United States Device: iPhoneXR Operating System: iOS 14.0.1     My Question or Issue Hi y’all, Hoping someone on here knows what the issue is or has had a...

Jeremy

Spotify Legend

557 Views

1 replies

0 likes

artist
  • 557 Views
  • 1 replies
  • 0 likes

Solved!! Some local files will not sync. Tried everything. Please help.

PlanPremiumCountryUKDeviceiPhone 8, PCOperating SystemiOS 14, Windows 10 My Question or IssueHello all, Yesterday I went through some old memory cards and found some downloaded songs that unfortunately aren't on Spotify, so obviously, they'd have to ...

Visitor

Plan Premium Country UK Device iPhone 8, PC Operating System iOS 14, Windows 10   My Question or Issue Hello all,   Yesterday I went through some old memory cards and found some...

user-removed

Not applicable

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with local files sync

OS: Windows 10 (PC) / IOS 13.7 (iPhone)Spotify Version: 8.5.80.1178 on iPhone, freshly downloaded on PCSpotify Subscription: Premium I can't get local files sync to work. I have successfully made a playable playlist with my local files on my PC, but ...

Visitor

OS: Windows 10 (PC) / IOS 13.7 (iPhone) Spotify Version: 8.5.80.1178 on iPhone, freshly downloaded on PC Spotify Subscription: Premium   I can't get local files sync to work. I have successf...

Jeremy

Spotify Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

my music is gone on my playlist

PlanFree/PremiumCountryU.S DeviceiPhone 6Operating SystemiOS 10 My Question or Issuei click on my playlist and my music was gone but I had jus made the playlist 5days ago and I was listening to to yesterday and I tried everything

Visitor

Plan Free/Premium Country U.S   Device iPhone 6 Operating System iOS 10   My Question or Issue i click on my playlist and my music was gone but I had jus  made the playlist ...

Billy-J

Spotify Star

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files wont save onto Iphone

PlanPremiumCountryUnited StatesDeviceIphone X and Asus ZenBook 14Operating SystemIOS 14 My Question or IssueI've downloaded and saved music from local files before, but when I try now it tells me to sync my devices and I have but nothing is working. ...

Visitor

Plan Premium Country United States Device Iphone X and Asus ZenBook 14 Operating System IOS 14   My Question or Issue I've downloaded and saved music from local files before, but when ...

Ver

Spotify Legend

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

[Desktop] no artwork, not showing track in playlist when i click the title

Album artwork has disappeared when playing a playlist and I used to be able to click the title of the song and it'd take me to its location in the playlist. Now it just takes me to the original album it's from.

Casual Listener

Album artwork has disappeared when playing a playlist and I used to be able to click the title of the song and it'd take me to its location in the playlist. Now it just takes me to the original album...

AeroZ

Composer

363 Views

3 replies

0 likes

Desktop
  • 363 Views
  • 3 replies
  • 0 likes