Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Can't see Your 2023 Wrapped - check out this guide

Hey folks, We're receiving reports that Your Wrapped 2023 isn't appearing for some users. There are a few possible reasons as to why this might be happening: You're using an outdated version of the Spotify app - your app needs to be at least on 8.8.8...

  • Moderator
  • Moderator
  • 12154387210
  • Visitor
  • 52941 Views
  • 336 replies
  • 14 likes
  • 52941 Views
  • 336 replies
  • 14 likes

Your 2023 Wrapped feedback thread

Hey there, Once again, the long awaited Wrapped experience is here! We value the feedback that we receive everyday from our users, so we want to hear all your thoughts on this year's Wrapped: How is your Wrapped experience going? What did you like ab...

  • Moderator
  • Moderator
  • M3lthecat
  • Casual Listener
  • 35820 Views
  • 714 replies
  • 17 likes
  • 35820 Views
  • 714 replies
  • 17 likes

Watch Feed on the Home tab

Hey folks, You might have spotted a new feature we rolled out to some of our users. We're launching a new feed which will help you expand your musical horizons and dive into content discovery through a Canvas video. You can spot that feed under your ...

  • Moderator
  • Moderator
  • vaajy
  • Roadie
  • 778 Views
  • 11 replies
  • 3 likes
  • 778 Views
  • 11 replies
  • 3 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • fl000w
  • Newbie
  • 24495 Views
  • 38 replies
  • 30 likes
  • Connect
    JAM
  • 24495 Views
  • 38 replies
  • 30 likes

Desktop: New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar improves navigation and makes it easier and faster to collect and retrieve all types of content, bringing new features to desktop that y...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png Sidebar List Options.png
  • Spotify Star
  • Spotify Star
  • missylynke
  • Newbie
  • 89208 Views
  • 949 replies
  • 37 likes
  • 89208 Views
  • 949 replies
  • 37 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • tisteegz
  • Casual Listener
  • 175811 Views
  • 984 replies
  • 39 likes
  • 175811 Views
  • 984 replies
  • 39 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2477 Views
  • 1 replies
  • 2 likes
  • 2477 Views
  • 1 replies
  • 2 likes

Superuser Contribution Music and Fans First

I just joined spotify from apple music just for the Fans first exclusives. I can’t find much info on the algorithm of how Fans First works exactly. I’m a DJ (25+ years) and I like and listen to music from almost every decade and genre - which makes i...

  • Casual Listener
  •   I just joined spotify from apple music just for the Fans first exclusives. I can’t find much info on the algorithm of how Fans First works exactly.     I’m a DJ (25+ years) a...
  • Katerina
  • Spotify Legend
  • 902 Views
  • 2 replies
  • 0 likes
  • 902 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accidentaly hidden a song in my "Liked songs" playlist

PlanFreeDeviceSamsung Galaxy A8 2018Operating SystemAndroid My Question or IssueI accidently pressed the hide button on a song from my "Liked songs" playlist. The song still appears in the list but it's faded/hiden(See "Too good at goodbyes" in the s...

  • Visitor
  • Plan Free Device Samsung Galaxy A8 2018 Operating System Android   My Question or Issue I accidently pressed the hide button on a song from my "Liked songs" playlist. The song still appe...
  • Katerina
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs automatically are put back at the beginning on the playlist

PlanPremiumCountry Device Operating SystemWindows 10 My Question or IssueTo make this easier: I have playlist X (main) and YI created playlist Y from some songs that I have on playlist X and played playlist Y on shuffleToday after I launched spotify ...

  • Casual Listener
  •   Plan Premium Country   Device   Operating System Windows 10   My Question or Issue To make this easier: I have playlist X (main) and Y I created playlist Y from some...
  • deadsky313
  • Casual Listener
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Songs not showing in playlist after being added

I added a song to one of my playlists, however when I go into the playlist to listen to the song it does not show anywheres in the playlist. I have sorted the playlist by artist, song title, etc. but am still not able to locate the song. Whenever I a...

  • Casual Listener
  • I added a song to one of my playlists, however when I go into the playlist to listen to the song it does not show anywheres in the playlist. I have sorted the playlist by artist, song title, etc. but...
  • Ivan
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Solved!! All Library download

PlanPremiumCountryNLDeviceIPhone XS Operating SystemiOS 13.3.1 My Question or IssueHi,yesterday I imported the Apple Music into iTunes and would like to download it to Spotify.is there a way to download the entire library? I don’t want to download on...

  • Visitor
  • Plan Premium Country NL Device IPhone XS  Operating System iOS 13.3.1   My Question or Issue Hi, yesterday I imported the Apple Music into iTunes and would like to download it to...
  • OneByBoo
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Specific downloaded songs won't play offline.

This has been an on-going issue for a while. DO NOT GIVE ME A TEMPLATE ANSWER SPOTIFY.You listen to your downloaded playlist, then all of a sudden it STOPS. Certain songs just won't play even though they are downloaded.- Turning the internet on and o...

  • Newbie
  • This has been an on-going issue for a while. DO NOT GIVE ME A TEMPLATE ANSWER SPOTIFY. You listen to your downloaded playlist, then all of a sudden it STOPS. Certain songs just won't play even ...
  • PrettyMuchSwiss
  • Composer
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

[Desktop] Spotify does not save the music to the specified path

PlanPremiumCountryGermanyDevice(Desktop PC)Operating System(Windows 10) My Question or IssueThe desktop app does not save the music under the path specified in the settings. Instead, the music is stored under C:\Use\...\AppData\Local. C: is the syste...

  • Visitor
  • Plan Premium Country Germany Device (Desktop PC) Operating System (Windows 10)   My Question or Issue The desktop app does not save the music under the path specified in the settings. ...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Recover Search History

Hey! So I was looking for a song in my search history on Friday evening and got to the bottom of the list, hit the button...thinking it said "load more" or something along those lines, but quickly realizing it actually said "clear history". Is there ...

  • Newbie
  • Hey! So I was looking for a song in my search history on Friday evening and got to the bottom of the list, hit the button...thinking it said "load more" or something along those lines, but quickly re...
  • OneByBoo
  • Roadie
  • 7235 Views
  • 1 replies
  • 5 likes
  • 7235 Views
  • 1 replies
  • 5 likes

deleting songs off my playlists

PlanPremiumCountryCanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 13My Question or IssueI just finished making a March playlist that had about 40 songs on it and now i...

  • Newbie
  • Plan Premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 13 My Question or I...
  • OneByBoo
  • Roadie
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Download Limit

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueThere is a limit for downloading songs. That is 10 000 songs. I'm wondering if, after deleting songs I downloaded, does that number resets, or it doesn't ma...

  • Visitor
  •   Plan Premium Country Germany Device Samsung Galaxy S10+ Operating System Android   My Question or Issue There is a limit for downloading songs. That is 10 000 songs. I'm wonder...
  • OneByBoo
  • Roadie
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Solved!! I added an album to my playlist, and now it won't stop playing songs from the creator of the album

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueHey there everyone! I recently added Lil Uzi Vert's new album to my playlist, but I have determined that it broke my playlist somehow. Now every time I click p...

  • Casual Listener
  • Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue Hey there everyone! I recently added Lil Uzi Vert's new album to my playlist, but I...
  • NotJo_TTV
  • Casual Listener
  • 580 Views
  • 2 replies
  • 0 likes
  • 580 Views
  • 2 replies
  • 0 likes

Liked songs

PlanFreeCountry DeviceSamsung Galaxy A40Operating SystemAndroid Pie  

  • Visitor
  • Plan Free Country   Device Samsung Galaxy A40 Operating System Android Pie    
  • 引きこもり
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Unable to drag new songs into imported playlists

PlanPremiumCountryUKDeviceMacbook Pro late 2016)Operating SystemMacOS My Question or IssueI converted an old free account to a new premium family account. I also had another, more recent free account, and from there I dragged playlists to the desktop...

  • Casual Listener
  • Plan Premium Country UK Device Macbook Pro late 2016) Operating System MacOS   My Question or Issue I converted an old free account to a new premium family account. I also had another,...
  • Emilia_8
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Solved!! Why this music is not available to play AND why i can't see this album when i'm logged in???

PlanPremiumCountryBrazil My Question or IssueI've printed this picture in anonymous google chrome mode, because i can't see this album when i am logged in, why this happens??

mikael_adolfo_0-1583846042378.png
  • Newbie
  • Plan Premium Country Brazil   My Question or Issue I've printed this picture in anonymous google chrome mode, because i can't see this album when i am logged in, why this happens??  ...
  • Emilia_8
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Just make several songs available offline

Hello,how can I just download several songs and not the whole Playlist to hear them offline?Right now my whole Playlist is offline available and this takes so much of the storage. PlanPremiumCountryGermanyDeviceiPhone 6sOperating SystemiOS 13

  • Newbie
  • Hello, how can I just download several songs and not the whole Playlist to hear them offline? Right now my whole Playlist is offline available and this takes so much of the storage.   Plan ...
  • Emilia_8
  • Community Legend
  • 628 Views
  • 1 replies
  • 0 likes
  • songs
  • 628 Views
  • 1 replies
  • 0 likes

Release Radar anomalies

PlanPremiumCountryHungaryDeviceiPhone 6sOperating SystemiOS 13 My Question or IssueWhy my Release Radar doesn’t show my favorited artist’s newest song, but keeps showing me Justin Bieber songs every week? (I blocked JB of playing in Spotify so it won...

  • Regular
  • Plan Premium Country Hungary Device iPhone 6s Operating System iOS 13   My Question or Issue Why my Release Radar doesn’t show my favorited artist’s newest song, but keeps showing me J...
  • PrettyMuchSwiss
  • Composer
  • 417 Views
  • 4 replies
  • 0 likes
  • 417 Views
  • 4 replies
  • 0 likes

Solved!! All of gopnik mcblyat's songs a visible but not playable

planpremiumCountryUnited KingdomDeviceOneplus 5Operating Systemandroid OreoQuestionI am unable to play all of brockhampton or Gopnik Mcblyat's music. It's highlighted as playable by Spotify but when i press the song nothing happens. This is only the ...

  • Casual Listener
  • plan premium Country United Kingdom Device Oneplus 5 Operating System android Oreo Question I am unable to play all of brockhampton or Gopnik Mcblyat's music. It's highlighted as playable by...
  • Avivarma
  • Casual Listener
  • 641 Views
  • 3 replies
  • 0 likes
  • 641 Views
  • 3 replies
  • 0 likes

Like Songs playlist search bar crashes app

PlanPremiumCountryUSADeviceiPhone 7 PlusOperating SystemiOS 13 My Question or IssueAnytime i click on the search bar in the playlist, the app crashes. Tried uninstalling and reinstalling. Nothing. Happened after the most recent update.

  • Visitor
  • Plan Premium Country USA Device iPhone 7 Plus Operating System iOS 13   My Question or Issue Anytime i click on the search bar in the playlist, the app crashes. Tried uninstalling and ...
  • OneByBoo
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Album The Holiday of Hans Zimmer

PlanFree/PremiumCountryThe NetherlandsDevice(Samsung Galaxy Operating System(Android) My Question or IssueI can only play one song of the album the holiday of Hans Zimmer (Anything Can Happen). How come?

  • Newbie
  •   Plan Free/Premium Country The Netherlands Device (Samsung Galaxy 😎 Operating System (Android)   My Question or Issue I can only play one song of the album the holiday of Hans ...
  • OneByBoo
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes