Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Mobinrad
  • Casual Listener
  • 39319 Views
  • 46 replies
  • 47 likes
  • 39319 Views
  • 46 replies
  • 47 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • caalmacedo
  • Visitor
  • 13464 Views
  • 31 replies
  • 24 likes
  • 13464 Views
  • 31 replies
  • 24 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Alexashley4487
  • Visitor
  • 103967 Views
  • 58 replies
  • 48 likes
  • Connect
    JAM
  • 103967 Views
  • 58 replies
  • 48 likes

Superuser Contribution not all my artists appear

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Xenia
  • Moderator
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

No option to add local file

I'm trying to upload local files but when I go to settings there is no local files option. I'm on the desktop app.

  • Visitor
  • I'm trying to upload local files but when I go to settings there is no local files option. I'm on the desktop app.  
  • SoundShots
  • Composer
  • 1415 Views
  • 3 replies
  • 0 likes
  • 1415 Views
  • 3 replies
  • 0 likes

My mixtapes constantly jumping genres

My Question or IssueI listen to a very wide range of genres and up to 8h per day. I often enjoy my mixtapes as they both provide songs I like as well as new songs that are alike. I face two problems:One day, eg. mixtapes 1 is playing hiphop while m2 ...

  • Visitor
  • My Question or Issue I listen to a very wide range of genres and up to 8h per day. I often enjoy my mixtapes as they both provide songs I like as well as new songs that are alike.   I face tw...
  • 317 Views
  • 0 replies
  • 0 likes
  • Bug Algorithm
    Bug Playlist
  • 317 Views
  • 0 replies
  • 0 likes

Encountered an annoying bug about Playlist Folder

PlanPremium My Question or IssueEncountered an annoying bug about Playlist FolderI accidently created a top-level folder as shown in the screenshot.folder link:https://open.spotify.com/folder/c2d3f09dae34f000This folder made my apps crash repeatedly,...

TIM图片20200619013354.png
  • Visitor
  • Plan Premium   My Question or Issue Encountered an annoying bug about Playlist Folder I accidently created a top-level folder as shown in the screenshot. folder link: https://open.spotify...
  • 315 Views
  • 0 replies
  • 1 likes
  • 315 Views
  • 0 replies
  • 1 likes

Liked songs only playing in sections not entirely

PlanPremiumCountryUKDeviceDesktop / Samsung A70Operating SystemWindows 10 / Android OreoMy Question or IssueAfternoon When playing my liked list I have noticed the songs play in sections from that list and not the complete list. For instance, I've ad...

  • Visitor
  • Plan Premium Country UK Device Desktop / Samsung A70 Operating System Windows 10 / Android Oreo My Question or Issue Afternoon   When playing my liked list I have noticed the songs pl...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Superuser Contribution Mi lista de "me gusta" se vació

PlanPremiumCountryArgentinaDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 Había instalado Spotify de nuevo después de un tiempo, estaba todo bien hasta que las canciones y álbumes a los que le di me gusta desaparecieron. Desinstalé la app y la volví...

  • Visitor
  • Plan Premium Country Argentina Device Moto E4 Plus Operating System Android 7.1.1   Había instalado Spotify de nuevo después de un tiempo, estaba todo bien hasta que las canciones ...
  • Ivan
  • Spotify Legend
  • 3264 Views
  • 1 replies
  • 1 likes
  • 3264 Views
  • 1 replies
  • 1 likes

Superuser Contribution Accessing local files on a public playlist

PlanPremiumCountryUSADeviceiPhone, DesktopMy Question or IssueI was browsing public playlists and came across a complete collection of Uzi and noticed there was local files on the playlist (grayed song). It looks as if some songs were once on spotify...

  • Visitor
  • Plan Premium Country USA Device iPhone, Desktop My Question or Issue I was browsing public playlists and came across a complete collection of Uzi and noticed there was local files on the p...
  • Elena
  • Moderator
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Trouble playing downloaded songs

PlanPremiumCountryMalaysia DeviceiPhone SEOperating SystemiOS 13.3.1 My Question or IssueWhy can’t I play some of the songs I’ve downloaded when offline?

  • Visitor
  • Plan Premium Country Malaysia  Device iPhone SE Operating System iOS 13.3.1   My Question or Issue Why can’t I play some of the songs I’ve downloaded when offline?    
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

How to update local files?

PlanPremiumCountryBrazilDeviceSamsung Galaxy S8Operating SystemWindows 10 PRO My Question or IssueIs there a way to update the local files list on Desktop App?When I change an information from a song, it becomes gray and unplayable. Should be an "upd...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy S8 Operating System Windows 10 PRO   My Question or Issue Is there a way to update the local files list on Desktop App? When I change...
  • 429 Views
  • 0 replies
  • 0 likes
  • local files
    local files not syncing
    missing file
    reimport file
  • 429 Views
  • 0 replies
  • 0 likes

Help with Queue

I've been very confused when listening to spodify because as soon as I switched to spodify premium, my queue would act very weird. I could listen to a song, and then music I have never even heard of, let alone added to my playlists would play. I'm ju...

  • Casual Listener
  • I've been very confused when listening to spodify because as soon as I switched to spodify premium, my queue would act very weird. I could listen to a song, and then music I have never even heard of,...
  • MrGC
  • Music Fan
  • 838 Views
  • 3 replies
  • 0 likes
  • Help
    queue
  • 838 Views
  • 3 replies
  • 0 likes

“Added this month” filter

For a few days I was able to shuffle songs in my “liked songs” playlist based on if they had been added this month, last month, this year and last year I think. The options were right above the list of songs in my likes and they just showed up, I’d c...

  • Visitor
  • For a few days I was able to shuffle songs in my “liked songs” playlist based on if they had been added this month, last month, this year and last year I think. The options were right above the list ...
  • 823 Views
  • 0 replies
  • 1 likes
  • added last month
    added last year
    Added this month
    added this year
  • 823 Views
  • 0 replies
  • 1 likes

Superuser Contribution Playlist completely changed

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy favourite playlist “In Electric Dreams” created by Spotify was recently changed into “Clu...

  • Casual Listener
  •   Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My ...
  • Nick089
  • Casual Listener
  • 948 Views
  • 2 replies
  • 0 likes
  • 948 Views
  • 2 replies
  • 0 likes

Superuser Contribution shuffle issues

PlanFree/PremiumCountryUnited states of americaDevice(Macbook air late 2013) My Question or IssueThe issue I am having is that when I connect to an amazon echo with my computer my Spotify is locked into a shuffle even though I am on my computer and t...

  • Visitor
  • Plan Free/Premium Country United states of america Device (Macbook air late 2013)   My Question or Issue The issue I am having is that when I connect to an amazon echo with my computer m...
  • Elena
  • Moderator
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Shuffle feature algorithm needs upgrading

PlanPremiumCountryUnited KingdomDevicesiPhone XS Max and Macbook Pro late 2016Operating SystemiOS 13.5.1 and macOS Catalina 10.15.5 My Question or IssueMy Liked Songs Library contains over 4100 songs and when on shuffle mode only plays the most recen...

  • Newbie
  • Plan Premium Country United Kingdom Devices iPhone XS Max and Macbook Pro late 2016 Operating System iOS 13.5.1 and macOS Catalina 10.15.5   My Question or Issue My Liked Songs Library...
  • 417 Views
  • 0 replies
  • 0 likes
  • algorithm
    frustration
    shuffle
    shuffling
  • 417 Views
  • 0 replies
  • 0 likes

"Your Mixtape X" remove songs

I recently noticed, that I'm not able anymore to remove songs Spotify plays in "Your Mixtapes" on the PC. I'm however able to remove them when I'm on my phone, but the changes are not saved, when I use Spotify over the desktop app again.Someone knows...

  • Visitor
  • I recently noticed, that I'm not able anymore to remove songs Spotify plays in "Your Mixtapes" on the PC. I'm however able to remove them when I'm on my phone, but the changes are not saved, when I u...
  • GilfeaRannte
  • Visitor
  • 738 Views
  • 1 replies
  • 4 likes
  • desktop app
    remove songs
    Your Mixtape
  • 738 Views
  • 1 replies
  • 4 likes

Inaccurate music history

PlanPremiumCountryUSDeviceAllOperating SystemAll My Question or IssueHello, when looking at my played music history there is a LOT of music in there that I have never, and would never listen to. I know my husband didnt listen to it, and even though m...

  • Visitor
  •   Plan Premium Country US Device All Operating System All   My Question or Issue Hello, when looking at my played music history there is a LOT of music in there that I have nev...
  • communitysux
  • Newbie
  • 2012 Views
  • 2 replies
  • 1 likes
  • 2012 Views
  • 2 replies
  • 1 likes

Why are there songs vanishing?

PlanPremiumCountrySpain DeviceWhateverOperating SystemWhatever My Question or IssueI noticed this long ago: some artists or songs that used to be available on Spotify, are no longer available. The search engine will not find them, and they disappeare...

  • Roadie
  • Plan Premium Country Spain   Device Whatever Operating System Whatever   My Question or Issue I noticed this long ago: some artists or songs that used to be available on Spotify,...
  • jomolist
  • Composer
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Rearrange Playlists

PlanFreeCountryU.S Operating SystemWindows 7 My Question or IssueIn my playlists, which feature hundreds of songs, my songs automatically appear at the bottom. In order to rearrange the playlist, I usually drag them upwards to where I want them. But ...

  • Visitor
  • Plan Free Country U.S   Operating System Windows 7   My Question or Issue In my playlists, which feature hundreds of songs, my songs automatically appear at the bottom. In order to...
  • Ivan
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Remove download SHOULD NOT unlike the album

PremiumUSAANDROID In the past removing a downloaded album kept it saved to your Spotify library. Now pressing remove download removes the album from your album tab/library. This is horrible for small artists, new releases and reissues. No, I don't wa...

  • Casual Listener
  • Premium USA ANDROID   In the past removing a downloaded album kept it saved to your Spotify library. Now pressing remove download removes the album from your album tab/library. This is horri...
  • thalyssa
  • Regular
  • 649 Views
  • 4 replies
  • 0 likes
  • Android
    downloads
  • 649 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can I copy 2,000 songs from a playlist into mine?

PlanPremiumCountryIsraelDeviceOnePlus6, Lenovo Yoga PCOperating SystemAndroid, Windows, Ubuntu My Question or IssueI would like to copy more than 2,000 songs from my "Liked Songs" to another playlist.Whenever I try to mark all songs from my PC and co...

  • Regular
  • Plan Premium Country Israel Device OnePlus6, Lenovo Yoga PC Operating System Android, Windows, Ubuntu   My Question or Issue I would like to copy more than 2,000 songs from my "Liked S...
  • ItayH
  • Regular
  • 2166 Views
  • 2 replies
  • 0 likes
  • 2166 Views
  • 2 replies
  • 0 likes