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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Elli_963
  • Regular
  • 52432 Views
  • 57 replies
  • 60 likes
  • 52432 Views
  • 57 replies
  • 60 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 21436 Views
  • 44 replies
  • 28 likes
  • 21436 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 117404 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 117404 Views
  • 62 replies
  • 48 likes

Superuser Contribution Library doesn't work

Hi. I have a problem with My Library. I have a lot of song in "Liked songs" but Spotify doesn't show it and show this in exchange. Thanks.

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  • Newbie
  • Hi. I have a problem with My Library. I have a lot of song in "Liked songs" but Spotify doesn't show it and show this in exchange. Thanks.    
  • Mario
  • Spotify Legend
  • 389 Views
  • 1 replies
  • 1 likes
  • 389 Views
  • 1 replies
  • 1 likes

**bleep** your development

PlanPremiumCountryCanadaDevicePcOperating SystemWindows 10 My Question or Issuei had a spotify download folder wuth around 6-10k songs in there and all of them lost after i reinstall windows and then install spotify and then set local files location ...

  • Casual Listener
  • Plan Premium Country Canada Device Pc Operating System Windows 10   My Question or Issue i had a spotify download folder wuth around 6-10k songs in there and all of them lost after i r...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Not able to play 30 seconds of a track anymore, please help me find out why

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • qwer1yy
  • Music Fan
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Missing podcasts

PlanPremiumCountryUSDeviceAll platformsOperating SystemAllMy Question or IssueAll SiriusXM podcasts seem to be missing i.e. Radio Wonderland, Doghouse Radio, Phoenix Radio... what gives? Some of us pay good money for this and for it to disappear with...

  • Casual Listener
  • Plan Premium Country US Device All platforms Operating System All My Question or Issue All SiriusXM podcasts seem to be missing i.e. Radio Wonderland, Doghouse Radio, Phoenix Radio... what g...
  • Whalie
  • Visitor
  • 1332 Views
  • 10 replies
  • 3 likes
  • 1332 Views
  • 10 replies
  • 3 likes

Entire library gone on all platforms. HELP!

My entire library is gone. Songs, playlist, everything. its empty. This is true on every device I tried (PC, mobile, browser, game console) and its all gone. I tried the link to restore playlists but it just returns an error saying "your playlists co...

  • Regular
  • My entire library is gone. Songs, playlist, everything. its empty. This is true on every device I tried (PC, mobile, browser, game console) and its all gone. I tried the link to restore playlists but...
  • Noah
  • Spotify Star
  • 270 Views
  • 1 replies
  • 1 likes
  • 270 Views
  • 1 replies
  • 1 likes

Liked Songs playlist not showing any songs

PlanPremiumCountryUnited StatesDeviceDell Latitude E6510Operating SystemLinux Mint ver. 17.3 My Question or IssueLiterally the title. The "Liked Songs" playlist shows the skateboard guy screen while showing the text, "Your favorite songs will appear ...

  • Casual Listener
  • Plan Premium Country United States Device Dell Latitude E6510 Operating System Linux Mint ver. 17.3   My Question or Issue Literally the title. The "Liked Songs" playlist shows the ska...
  • ComradeBlaze
  • Casual Listener
  • 598 Views
  • 5 replies
  • 2 likes
  • 598 Views
  • 5 replies
  • 2 likes

Repeat Issue: My artist library is no longer MY artist library

After the new mobile app UI update, I can no longer click artist in "Your Library" to find all my saved songs from that artist. It will go the Search artisit page which only have popular songs and all album/singles/ep. This means I can no longer only...

  • Visitor
  • After the new mobile app UI update, I can no longer click artist in "Your Library" to find all my saved songs from that artist. It will go the Search artisit page which only have popular songs and al...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Can't see my own public playlists

PlanPremium (Duo)CountryCanadaDeviceiPhone 7 / Desktop appOperating SystemiOS 13.5.1 / Windows 10 Pro V 10.0.18362 Build 18362 My Question or IssueSo for some reason, I am having an issue where whenever myself or one of my friends search for all my p...

  • Casual Listener
  • ...aving an issue where whenever myself or one of my friends search for all my playlists on my profile: we can only find ALL of my public playlists if we use the spotify web player (see first picture)....
  • Therasp
  • Casual Listener
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Liked songs and latest searches gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, my lists of latest searches and liked songs are gone. Please fix it, otherwise I will ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Billy-J
  • Spotify Star
  • 651 Views
  • 5 replies
  • 1 likes
  • 651 Views
  • 5 replies
  • 1 likes

Unwanted Liked songs

Plan: PremiumCountry: Canada Device: iPhone 7 Hi everyone! I'v had a little issue with one of my artist's liked songs for quite some time now. Spotify added a whole album to my Liked Song and I litteraly can't remove it. It is in my Liked Songs but t...

  • Visitor
  • Plan: Premium Country: Canada   Device: iPhone 7    Hi everyone! I'v had a little issue with one of my artist's liked songs for quite some time now. Spotify added a whole alb...
  • 344 Views
  • 0 replies
  • 0 likes
  • BABY METAL
    liked songs
    Liked Songs Playlist
  • 344 Views
  • 0 replies
  • 0 likes

Solved!! Wrong featured artist

My Question or IssueThere's this DJ named Tui, and in his spotify page it says he appears in an album named "Ribbon of Highway: An American Christmas Revels (Live)".Thing is, he clearly doesn't, and when playing spotify's radios about him I keep gett...

  • Casual Listener
  • My Question or Issue There's this DJ named Tui, and in his spotify page it says he appears in an album named "Ribbon of Highway: An American Christmas Revels (Live)". Thing is, he clearly doesn't, ...
  • Emilia_8
  • Community Legend
  • 2226 Views
  • 1 replies
  • 0 likes
  • Spotify Support
  • 2226 Views
  • 1 replies
  • 0 likes

Spotify curated playlist not updating.

PlanPremiumCountryUSDeviceiPhone XOperating SystemiOS 13 My Question or IssueI went to share a spotify playlist with someone and noticed that the one I linked to them had completely new songs different to the one I have, which hasn't been updated for...

  • Casual Listener
  • Plan Premium Country US Device iPhone X Operating System iOS 13   My Question or Issue I went to share a spotify playlist with someone and noticed that the one I linked to them had com...
  • Emilia_8
  • Community Legend
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Help, songs were deleted

I was listening to new music and I tried to add a song but it said “all filled up,” and it said I couldn’t add anymore songs. So I deleted a few songs to make room but i realized none of my songs were deleting so I closed the app, opened it back up a...

  • Visitor
  • I was listening to new music and I tried to add a song but it said “all filled up,” and it said I couldn’t add anymore songs. So I deleted a few songs to make room but i realized none of my songs wer...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Solved!! Downloads

PlanPremiumCountryPhilippinesDeviceOppo RenoOperating SystemAndroid Oreo My Question or IssueDoes changing the "normalize volume" setting apply on my existing downloads?

  • Regular
  • Plan Premium Country Philippines Device Oppo Reno Operating System Android Oreo   My Question or Issue Does changing the "normalize volume" setting apply on my existing downloads?...
  • Billy-J
  • Spotify Star
  • 392 Views
  • 3 replies
  • 0 likes
  • 392 Views
  • 3 replies
  • 0 likes

Discard New Releases artists

Hello, all. Something bugs me : every week, usually on friday, I can find new albums on the "New Releases" page.The thing is : it's ALWAYS mostly french rappers which I couldn't care less about. It's not a genre I ever listen to, these are not artist...

  • Newbie
  • Hello, all.   Something bugs me : every week, usually on friday, I can find new albums on the "New Releases" page. The thing is : it's ALWAYS mostly french rappers which I couldn't care less ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Songs I don't remember listening to on Streaming History - all end at same time?

PlanPremiumCountryUnited KingdomDeviceiPhone 11, PC, LaptopOperating SystemiOS 13, Windows 10, Ubuntu 20.04 My Question or IssueI downloaded my Spotify personal data and noticed a few songs in my Streaming History I don't remember listening to. Howev...

  • Visitor
  • Plan Premium Country United Kingdom Device iPhone 11, PC, Laptop Operating System iOS 13, Windows 10, Ubuntu 20.04   My Question or Issue I downloaded my Spotify personal data and noti...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Imported Music Quality

Right, so I've been importing music onto Spotify from my local files for a while now, because a lot of the tracks in Genre I listen to sometimes can't be posted by an artist due to copyright (Remixes and such). I've noticed that these tracks can be v...

  • Casual Listener
  • Right, so I've been importing music onto Spotify from my local files for a while now, because a lot of the tracks in Genre I listen to sometimes can't be posted by an artist due to copyright (Remixes...
  • OneByBoo
  • Roadie
  • 2288 Views
  • 3 replies
  • 1 likes
  • 2288 Views
  • 3 replies
  • 1 likes

saved albums are removed from the library

PlanPremiumCountryFranceDevice(computer)Operating System(Android, Windows 10) My Question or Issue :Normaly, when I like an an album, it goes to my library with all the albums I liked in the past. But, sometimes, spotify decide to unsave these albums...

  • Visitor
  • Plan Premium Country France Device (computer) Operating System (Android, Windows 10)   My Question or Issue : Normaly, when I like an an album, it goes to my library with all the album...
  • OneByBoo
  • Roadie
  • 965 Views
  • 1 replies
  • 3 likes
  • LIbrary deleting
    Library gone
    problems
  • 965 Views
  • 1 replies
  • 3 likes

None of the Beatles music will play (Android & Web player

PlanPremiumCountryAustralia DevicePixel 3xl Operating SystemAndroid 10 My Question or Issue Why can't I play the Beatles and the song radios I have saved no longer have the song in it

  • Casual Listener
  • Plan Premium Country Australia  Device Pixel 3xl  Operating System Android 10   My Question or Issue   Why can't I play the Beatles and the song radios I have saved no ...
  • OneByBoo
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Liked songs disappeared

PlanPremiumCountryMexicoDevicePCOperating SystemWindows 10 All of my liked songs disappeared, even though it shows that I still have them when I look into some of my playlist. I already tried reinstalling and restarting my pc

  • Visitor
  •   Plan Premium Country Mexico Device PC Operating System Windows 10     All of my liked songs disappeared, even though it shows that I still have them when I look into some ...
  • OneByBoo
  • Roadie
  • 407 Views
  • 1 replies
  • 2 likes
  • 407 Views
  • 1 replies
  • 2 likes