Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
I toggled the "block explicit content" button for my older kids' accounts, now they can't hear things that I want them to be able to hear (like Radiohead Creep - they've heard the F-bomb before!) but when I untoggle the block button the content is st...
I toggled the "block explicit content" button for my older kids' accounts, now they can't hear things that I want them to be able to hear (like Radiohead Creep - they've heard the F-bomb before!) but...
268 Views
0 replies
0 likes
PlanPremiumCountry DevicePCOperating SystemWin10 My Question or IssueI have always used Spotify playlists as my album lists (by adding new album as new playlist). Now I have hundreds of playlists but only a few albums. Is there a way to convert a pla...
Plan Premium Country Device PC Operating System Win10 My Question or Issue I have always used Spotify playlists as my album lists (by adding new album as new playlist)...
Spotify Legend
648 Views
2 replies
0 likes
PlanPremiumCountry DeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlanPremiumCountry DeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a collaborative playlist for a few...
Plan Premium Country Device All Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Plan Premium Country Device All Operating Syste...
Not applicable
1604 Views
2 replies
4 likes
Ok so... I have audio files... rare demos and such on my micro SD card on my phone. With YouTube music.... not only can I do everything I can do on Spotify but... I can also access and play those audio files. Everything on one app. I love Spotify and...
Ok so... I have audio files... rare demos and such on my micro SD card on my phone. With YouTube music.... not only can I do everything I can do on Spotify but... I can also access and play tho...
221 Views
0 replies
0 likes
My favorite playlist from back in college no longer appears under my playlists and doesn't appear when i search for it. It was a collaborative playlist, could someone have deleted it?
My favorite playlist from back in college no longer appears under my playlists and doesn't appear when i search for it. It was a collaborative playlist, could someone have deleted it?
Spotify Star
455 Views
1 replies
0 likes
PremiumAustralia Windows 10 I accidentally clicked on the last song in my queue and it cleared it entirely. Is is possible to undo this and get my old queue back.
Premium Australia Windows 10 I accidentally clicked on the last song in my queue and it cleared it entirely. Is is possible to undo this and get my old queue back. ...
Newbie
3508 Views
4 replies
4 likes
PlanPremiumCountryNorway DeviceAndroid app, Windows desktop app My Question or IssueI do not have the option to make a playlist public on the desktop application. Some of my playlists are public and some are not. And there is no option to make the ot...
Plan Premium Country Norway Device Android app, Windows desktop app My Question or Issue I do not have the option to make a playlist public on the desktop application. Some of ...
Spotify Legend
6048 Views
5 replies
0 likes
For a few days already, including the day of this feedback's creation date, i face really uncomfortable situation.I have my 'Best of the Best' playlist with many songs. To fill up more to that playlist i use Autoplay\Continious play which offers good...
For a few days already, including the day of this feedback's creation date, i face really uncomfortable situation. I have my 'Best of the Best' playlist with many songs. To fill up more to that pl...
Spotify Legend
635 Views
7 replies
0 likes
Lately I've been getting a lot of tracks in my Release Radar that are completely unrelated to any artist I listen to, aside from the new track having someone on it that didn't bother to check if the name they want to use is already taken. In recent m...
Lately I've been getting a lot of tracks in my Release Radar that are completely unrelated to any artist I listen to, aside from the new track having someone on it that didn't bother to check if the ...
Moderator
379 Views
1 replies
0 likes
PlanPremiumCountryKazakhstanOperating System(Android, Ubuntu) My Question or IssueI can't see any podcast available. Even the genre does not appear in the browse menu. I used Spotify in Lithuania before and had an access to Podcasts, now I can't turn...
Plan Premium Country Kazakhstan Operating System (Android, Ubuntu) My Question or Issue I can't see any podcast available. Even the genre does not appear in the browse menu. I used Spo...
Regular
2685 Views
1 replies
1 likes
Hey teamWhen I click "liked songs" on web player, I see the url "https://open.spotify.com/collection/tracks" but it doesn't open.In the "F12" in chrome you can see HTTP error 400 bad request.What's wrong recently? there are too many issues with the w...
Hey team When I click "liked songs" on web player, I see the url "https://open.spotify.com/collection/tracks" but it doesn't open. In the "F12" in chrome you can see HTTP error 400 bad r...
Spotify Star
689 Views
1 replies
0 likes
Typically, clicking on the track art in the lower-left of the app will jump to that song in the currently playing playlist. If the playlist sort order is changed, however, clicking the track art jumps you to the track's original location in the playl...
Typically, clicking on the track art in the lower-left of the app will jump to that song in the currently playing playlist. If the playlist sort order is changed, however, clicking the track art jump...
242 Views
0 replies
0 likes
Plan : PremiumCountry : FranceDevice : iPhone 7 and Macbook Pro 2018 My Question or IssueHi, I use Spotify for about 5 years now I noticed this issue few months ago.I noticed that some of the artists I followed are not anymore followed by my account....
Plan : Premium Country : France Device : iPhone 7 and Macbook Pro 2018 My Question or Issue Hi, I use Spotify for about 5 years now I noticed this issue few months ago. I noticed that so...
272 Views
0 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceXiaomi Pocophone F1Operating SystemAndroid 10 / Windows 10 My Question or IssueSo I've been trying to play my local files on my mobile, but for some reason I can't download/play them. I've uploded the files from ...
Plan Premium Country Czech Republic Device Xiaomi Pocophone F1 Operating System Android 10 / Windows 10 My Question or Issue So I've been trying to play my local files on my mobile, ...
483 Views
0 replies
2 likes
Hi all,something annoying regarding my Discovery Weekly and the Release Radar. Sometimes I fall back in my old ages and listen for old Rock and Metal Stuff on Spotify. And I love Spotify for all the songs and Albums I find. However, I do not want tha...
Hi all, something annoying regarding my Discovery Weekly and the Release Radar. Sometimes I fall back in my old ages and listen for old Rock and Metal Stuff on Spotify. And I love Spotify for all th...
Community Legend
468 Views
1 replies
0 likes
Spotify, please change it so that shuffle does not turn off when selecting a song. People have posted about this before, but it has been years and it has not changed.
Spotify, please change it so that shuffle does not turn off when selecting a song. People have posted about this before, but it has been years and it has not changed.
Visitor
315 Views
1 replies
4 likes
PlanPremiumCountryUKDeviceLaptop and Samsung Galaxy 8Operating SystemAndroid Oreo, Windows 10 My Question or IssueI have a Favourite Songs playlist with every song liked. It has 2878 songs in it. My Liked Songs Playlist only has 1520. Why are all of ...
Plan Premium Country UK Device Laptop and Samsung Galaxy 8 Operating System Android Oreo, Windows 10 My Question or Issue I have a Favourite Songs playlist with every so...
336 Views
0 replies
0 likes
Spotify have begun threatening developers who use the Spotify SDK to facilitate “migrating from Spotify to a competing service” (ie SongShift, Tune My Music), warning that their API access will be revoked if they continue to provide such services. Wh...
Spotify have begun threatening developers who use the Spotify SDK to facilitate “migrating from Spotify to a competing service” (ie SongShift, Tune My Music), warning that their API access ...
Regular
496 Views
1 replies
0 likes
PlanPremium Operating SystemWindows My Question or IssueI reinstalled the desktop app in attempt to fix some problems. Now a big percentage of my liked songs are gone on the desktop app. When logged in in browser, the songs are there. Did a second cl...
Plan Premium Operating System Windows My Question or Issue I reinstalled the desktop app in attempt to fix some problems. Now a big percentage of my liked songs are gone ...
Spotify Legend
364 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify stops playing after 3 songs
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify...
Spotify Legend
612 Views
1 replies
0 likes
