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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54636 Views
  • 59 replies
  • 61 likes
  • 54636 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24219 Views
  • 44 replies
  • 28 likes
  • 24219 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120664 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120664 Views
  • 62 replies
  • 48 likes

Superuser Contribution Can't Import songs ripped off of a CD

PremiumUSAWindows 10 My Question or IssueOne of my all time favorite albums is When Angels And Serpents Dance by P.O.D. after not being able to find it on spotify i dug out the old cd binder and ripped the songs to my pc. Windows Media Player plays t...

  • Newbie
  • Premium USA Windows 10   My Question or Issue One of my all time favorite albums is When Angels And Serpents Dance by P.O.D. after not being able to find it on spotify i dug out the old cd ...
  • Elena
  • Moderator
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Solved!! My deskop spotify has library and album issues.

PlanPremiumCountryTurkeyDevicePcOperating SystemWindows 10 My Question or IssueI didn't change my password or e-mail. I was using it as usual on my PC and before 2-3 days suddenly my library has gone empty. And albums section too. I did pay the month...

  • Visitor
  • Plan Premium Country Turkey Device Pc Operating System Windows 10   My Question or Issue I didn't change my password or e-mail. I was using it as usual on my PC and before 2-3 days sud...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Trouble with my library

PlanPremiumCountryRussiaDeviceHonor LiteOperating SystemWindows 7 My Question or IssueAfter changing the country (Germany> Russia) and switching to permium, favorite songs were no longer displayed in the web version and in the mobile application. Aft...

  • Visitor
  • Plan Premium Country Russia Device Honor Lite Operating System Windows 7   My Question or Issue After changing the country (Germany> Russia) and switching to permium, favorite songs...
  • user-removed
  • Not applicable
  • 1075 Views
  • 6 replies
  • 0 likes
  • Premium
  • 1075 Views
  • 6 replies
  • 0 likes

Solved!! Is there any way to change the Artist's real name?

Hello, Is there any possibility to change the Artist's real name or last name? Not the Username, the real name. Thank you,Marco

  • Casual Listener
  • Hello,   Is there any possibility to change the Artist's real name or last name? Not the Username, the real name.   Thank you, Marco
  • Rescuteax
  • Casual Listener
  • 1729 Views
  • 4 replies
  • 0 likes
  • 1729 Views
  • 4 replies
  • 0 likes

The "Shows" tab under podcasts pops up with at error message when trying to view it.

PlanFreeCountryUSMy Question or IssueThe "Shows" tab under podcasts in my library pops up with an error message when I try to view it. It's been like this for weeks and I've reset my phone, deleted and reinstalled Spotify, and everything I can hink o...

  • Visitor
  • Plan Free Country US My Question or Issue The "Shows" tab under podcasts in my library pops up with an error message when I try to view it. It's been like this for weeks and I've reset my phone,...
  • 354 Views
  • 0 replies
  • 0 likes
  • podcast
  • 354 Views
  • 0 replies
  • 0 likes

Solved!! My saved playlists got messy

PlanPremiumCountryArgentinaDeviceSamsung Galaxy A50Operating SystemWindows 10 My Question or IssueI have my playlists arranged in folders, I have been making a few modifications in the folder order from the online version of the spotify player using ...

  • Roadie
  • Plan Premium Country Argentina Device Samsung Galaxy A50 Operating System Windows 10   My Question or Issue I have my playlists arranged in folders, I have been making a few modificati...
  • Emilia_8
  • Community Legend
  • 1713 Views
  • 3 replies
  • 0 likes
  • 1713 Views
  • 3 replies
  • 0 likes

Solved!! Daily Mixes

It would be useful to increase the number of Daily Mixes from 6 to 7, each one for each day of the week.

  • Regular
  • It would be useful to increase the number of Daily Mixes from 6 to 7, each one for each day of the week.
  • Billy-J
  • Spotify Star
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Where do I find the lists of artists I follow? My list is gone the albums are gone. Help!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joel-M
  • Composer
  • 446 Views
  • 4 replies
  • 0 likes
  • 446 Views
  • 4 replies
  • 0 likes

Folders not the same on Mobile as on desktop.

Device Samsung S10e, DesktopOperating SystemAndroid, WindowsMy Question or IssueI have sorted ny playlists in multiple folders and also use folders within folders. Within one folder A, I have 2 folders B and C with both some playlists and then some s...

  • Visitor
  •   Device  Samsung S10e, Desktop Operating System Android, Windows My Question or Issue I have sorted ny playlists in multiple folders and also use folders within folders. Within one f...
  • GastonFlaiszman
  • Roadie
  • 577 Views
  • 2 replies
  • 0 likes
  • Android
    Desktop
    folders
    Mobile
    Windows
  • 577 Views
  • 2 replies
  • 0 likes

Liked ones are deleted(i didn't deleted them)

PlanFreeCountryHungaryDeviceLapTopOperating SystemWindows 10 My Question or IssueMy favorites are gone i don't know how. I started up my laptop and i saw that there are no songs in my favorites but the playlists are fine

  • Visitor
  • Plan Free Country Hungary Device LapTop Operating System Windows 10   My Question or Issue My favorites are gone i don't know how. I started up my laptop and i saw that there are no so...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Podcasts on my playlist are gone

I need help! I have a playlist that has both regular songs and podcasts. I went to play the playlist today and all of the episodes I had disappeared. I even tried to look at other playlists that have the same stuff on them and they show up as empty. ...

  • Visitor
  • I need help! I have a playlist that has both regular songs and podcasts. I went to play the playlist today and all of the episodes I had disappeared. I even tried to look at other playlists that have...
  • 256 Views
  • 0 replies
  • 0 likes
  • disappeared
    missing songs
  • 256 Views
  • 0 replies
  • 0 likes

Ukrainian Top-50

PlanPremiumCountryUkraineDeviceiPhone 5S, Lenovo ideapad L340Operating SystemiOS 12, Windows 10 My QuestionWhen will the Top 50 of Ukraine appear?

  • Regular
  • Plan Premium Country Ukraine Device iPhone 5S, Lenovo ideapad L340 Operating System iOS 12, Windows 10   My Question When will the Top 50 of Ukraine appear?
  • 265 Views
  • 0 replies
  • 1 likes
  • 265 Views
  • 0 replies
  • 1 likes

Won't let me into playlist

Normally when I make a playlist I can go into the playlist and see all the songs I have on the playlist but I can't do that anymore and it won't let me go any further than letting me click on it to play it, idk why this is happening

  • Visitor
  • Normally when I make a playlist I can go into the playlist and see all the songs I have on the playlist but I can't do that anymore and it won't let me go any further than letting me click on it to p...
  • Billy-J
  • Spotify Star
  • 1979 Views
  • 1 replies
  • 1 likes
  • 1979 Views
  • 1 replies
  • 1 likes

Disappeared songs from Liked Songs

So I switched my PC's system language settings to English(UK), then I opened Spotify (app) and I recognized that everything is vanished from the Liked Songs folder, but when I opened Android Spotify version all of my liked songs were in the folder.

  • Visitor
  • So I switched my PC's system language settings to English(UK), then I opened Spotify (app) and I recognized that everything is vanished from the Liked Songs folder, but when I opened Android Spo...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Different playlists "Favourite songs" on iPhone and PC.

PlanFreeCountryRussiaDeviceiPhone 6s PLUS and PCOperating SystemiOS 13.5.1, Windows 10 My Question or IssueI started using Spotify 2 days ago. Later I had use Apple Music and then I converted my music from Apple Music to Spotify. After that I made a ...

  • Casual Listener
  • Plan Free Country Russia Device iPhone 6s PLUS and PC Operating System iOS 13.5.1, Windows 10   My Question or Issue I started using Spotify 2 days ago. Later I had use Apple Music and...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Solved!! tunemymusic.com Albums not copying

Hi, I'm a Premium user from Slovenia. Just got my account yesterday. I've been a Deezer user so far and I tried to copy my data over from Deezer with tunemymusic.com, a free service. Everything copied almost perfectly (a couple of tracks missing here...

  • Visitor
  • Hi, I'm a Premium user from Slovenia. Just got my account yesterday.   I've been a Deezer user so far and I tried to copy my data over from Deezer with tunemymusic.com, a free service. Ev...
  • user-removed
  • Not applicable
  • 4256 Views
  • 4 replies
  • 0 likes
  • 4256 Views
  • 4 replies
  • 0 likes

Superuser Contribution My daily mixes don't update and there're no favorites tracks in my PC app

PlanPremiumCountryRussiaDeviceSamsung Galaxy A71Operating SystemAndroid My Question or IssueHello! I Just started to use Spotify. I have a question, my daily mixes remain the same for some days, aren't they suppose to be changed every day? And also, ...

  • Visitor
  • Plan Premium Country Russia Device Samsung Galaxy A71 Operating System Android   My Question or Issue Hello! I Just started to use Spotify. I have a question, my daily mixes remain the...
  • Joel-M
  • Composer
  • 640 Views
  • 9 replies
  • 1 likes
  • 640 Views
  • 9 replies
  • 1 likes

playlist with different styles

PlanPremiumCountryRussiaDevicePC, Lg g6Operating SystemAndroid 8, Windows 10 My Question or IssueHello. Is there a folder "My mix of the day" with all styles and not as now divided into different ones? I want the playlist to contain at the same time:...

  • Visitor
  • Plan Premium Country Russia Device PC, Lg g6 Operating System Android 8, Windows 10   My Question or Issue Hello. Is there a folder "My mix of the day" with all styles and not as now d...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Favourites / Liked Songs not working at all.

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueFavourited songs and albums don't show up at all (artists do, however). I reinstalled Spotify, I logged out and in, and I've rebooted my PC, the issue is still here. Even if ...

  • Visitor
  • Plan Free Country Russia Device PC Operating System Windows 10   My Question or Issue Favourited songs and albums don't show up at all (artists do, however). I reinstalled Spotify, I l...
  • Billy-J
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Library only showing recommendations

PlanPremiumCountryUnited States of America DeviceSamsung Galaxy S8 My Question or IssueWhen I go to the albums section of my library, literally the only thing showing up are recommended albums. And when I type in the search bar to try to find albums ...

  • Casual Listener
  • Plan Premium Country United States of America  Device Samsung Galaxy S8   My Question or Issue When I go to the albums section of my library, literally the only thing showing up are...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes