Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Hey there!Since it's nearly 2021, and it's been a hard year, do you think you guys could finally fix the **bleep**ing radio algorithms? It's been like this forever. Forget all the features you don't add; Forget all the bugs you don't fix: I just want...
Hey there! Since it's nearly 2021, and it's been a hard year, do you think you guys could finally fix the **bleep**ing radio algorithms? It's been like this forever. Forget all...
Casual Listener
15044 Views
47 replies
78 likes
My discover weekly, release radar, etc. are made for someone else. In other words, I believe the wrong user is attached to my lists. How can I get this fixed?
My discover weekly, release radar, etc. are made for someone else. In other words, I believe the wrong user is attached to my lists. How can I get this fixed?
281 Views
0 replies
0 likes
My Question or IssueCan we add a custom sorting option for the playlist on the left panel? It would be great having a customizable options for it. Thank you!
My Question or Issue Can we add a custom sorting option for the playlist on the left panel? It would be great having a customizable options for it. Thank you!
Moderator
558 Views
1 replies
2 likes
Can you please bring back the liked songs that would appear if one went to an artist's spotify profile. It made it so much simple and easier to access the albums and songs.
Can you please bring back the liked songs that would appear if one went to an artist's spotify profile. It made it so much simple and easier to access the albums and songs.
Moderator
472 Views
1 replies
1 likes
My roommate used my Spotify account to play music through Alexa, not thinking about it being my account and thus affecting my Recently Played lists. I've cleared out the playlists, but they're still showing on my Home screen.I've listened to many oth...
My roommate used my Spotify account to play music through Alexa, not thinking about it being my account and thus affecting my Recently Played lists. I've cleared out the playlists, but they're still ...
Newbie
3589 Views
7 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I would like to know why did spotify remove the money heist amapiano album.
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I wo...
Spotify Legend
367 Views
1 replies
0 likes
Hi team, I am not able to find Funk category on Spotify, unfortunately when I go to categories I found a Funk, however it is a Funk Carioca(Funk from Brazil) what there is nothing related to real Funk. I don't know if this is only an issue to me or s...
Hi team, I am not able to find Funk category on Spotify, unfortunately when I go to categories I found a Funk, however it is a Funk Carioca(Funk from Brazil) what there is nothing related to real Fun...
Spotify Legend
588 Views
2 replies
0 likes
The number of my playlists is large. Every time I like something, it grows. I need a way to organize these playlists. Like folders or smth. Anyone found a way to do it?
The number of my playlists is large. Every time I like something, it grows. I need a way to organize these playlists. Like folders or smth. Anyone found a way to do it?
Community Legend
508 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have been on Spotify for 6 months already. I did accumulate some playlist. Then I started using Shazam. I have ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I have been on Spotif...
Spotify Legend
1484 Views
3 replies
0 likes
PlanPremiumCountryUSADevice(iPhone 11 plus)Operating System(iOS 14.2) My Question or IssueI have 2 different issues:1) I’m missing several playlists from my library. I’ve tried to use the recovery feature but it tells me I have no deleted playlists. ...
Plan Premium Country USA Device (iPhone 11 plus) Operating System (iOS 14.2) My Question or Issue I have 2 different issues: 1) I’m missing several playlists from my library. I’ve t...
Moderator
383 Views
1 replies
0 likes
Hi, I recently made an account on an android phone. Everything works fine there, but if I want to find my playlist or profile on an IPhone i cant find anything. What should I do? Does it just need some time until the app displays everything? Thanks i...
Hi, I recently made an account on an android phone. Everything works fine there, but if I want to find my playlist or profile on an IPhone i cant find anything. What should I do? Does it jus...
Spotify Star
465 Views
3 replies
0 likes
PlanPremiumCountryRussiaDevicePC, Xiaomi Redmi 5 PlusOperating SystemWindows 10 Version 10.0.19041 Build 19041, Android 8.1.0, MIUI Global 11.0.2 My Question or Issue Could you please solve Spotify follow artists problems:I follow artists and have ma...
Plan Premium Country Russia Device PC, Xiaomi Redmi 5 Plus Operating System Windows 10 Version 10.0.19041 Build 19041, Android 8.1.0, MIUI Global 11.0.2 My Question or Issue ...
Moderator
609 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryMalaysia Device(Samsung Galaxy Note 10,realme 5)Operating System(Android 10) My Question or Issueproblematic libra...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Malaysia Device (Samsung Galaxy Note 10,real...
Spotify Legend
1147 Views
7 replies
0 likes
Is it possible to create a duplicate playlist? Just want to know if it's possible to copy a playlist somehow?
Is it possible to create a duplicate playlist? Just want to know if it's possible to copy a playlist somehow?
Casual Listener
775 Views
2 replies
0 likes
I blocked an artist (Lemon Demon) and the songs are still showing up in my "recommended songs" under my playlist, despite the playlist including ZERO songs by Lemon Demon.Spotify is also still attempting to auto-play Lemon Demon in this playlist's ra...
I blocked an artist (Lemon Demon) and the songs are still showing up in my "recommended songs" under my playlist, despite the playlist including ZERO songs by Lemon Demon. Spotify is also stil...
Newbie
4964 Views
18 replies
14 likes
When I play my playlist random, that has over 2,000 songs, it replays same songs. There are some songs I've never hear since liking them. Why does this happen?
When I play my playlist random, that has over 2,000 songs, it replays same songs. There are some songs I've never hear since liking them. Why does this happen?
Spotify Legend
458 Views
2 replies
0 likes
I start the song on one phone but connect it to my other phone's Spotify? So one phone for audio, one to skip stuff. Because a song I only played once appeared as having been played twice on statsforspotify
I start the song on one phone but connect it to my other phone's Spotify? So one phone for audio, one to skip stuff. Because a song I only played once appeared as having been played twice on statsfor...
Roadie
1331 Views
4 replies
1 likes
Hello, the second playlist was deleted in a couple of days! what's happening? And how to restore?https://open.spotify.com/playlist/3SifgHZ72lQOeMiza3Z4tw?si=1i8jr5mKQB2MTt7ckLUPngand i can't restore it
Hello, the second playlist was deleted in a couple of days! what's happening? And how to restore? https://open.spotify.com/playlist/3SifgHZ72lQOeMiza3Z4tw?si=1i8jr5mKQB2MTt7ckLUPng a...
Spotify Legend
2369 Views
1 replies
0 likes
Hey there, I love the release radar suggestions and i'm listening to them every week. I experience the following problem regularly. When I dislike a song on one device, that is not synchonized to my other devices like tablet or desktop. On them it st...
Hey there, I love the release radar suggestions and i'm listening to them every week. I experience the following problem regularly. When I dislike a song on one device, that is not ...
Spotify Legend
1133 Views
7 replies
0 likes
PlanpremiumCountrygermanyDevice Samsung Galaxy 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI thought songs only count as played if you listen to them for more than
Plan premium Country germany Device Samsung Galaxy 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I thought songs only count as played if...
Regular
2291 Views
3 replies
0 likes
