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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298670 Views

96 replies

89 likes

  • 298670 Views
  • 96 replies
  • 89 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162893 Views

235 replies

44 likes

  • 162893 Views
  • 235 replies
  • 44 likes

Urgent help needed: All my hard work is gone

I am an artist who has been regularly releasing music, tirelessly promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason last night I got an email saying “ Spotify has detected ...

Music Fan

I am an artist who has been regularly releasing music, tirelessly  promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason...

Yfnite

Music Fan

825 Views

3 replies

0 likes

artists
Music
  • 825 Views
  • 3 replies
  • 0 likes

Duplicate songs / likes in my library (not playlists)

So when using Spotify I'm constantly annoyed by the fact that I get duplicate songs in my library. Take the new Caribou single(s) for example, a few weeks back there's a new single 'Home', I love it and 'like' it. Today there is a new single called '...

Gig Goer

So when using Spotify I'm constantly annoyed by the fact that I get duplicate songs in my library. Take the new Caribou single(s) for example, a few weeks back there's a new single 'Home', I love it ...

AeroZ

Composer

546 Views

1 replies

0 likes

duplicates
  • 546 Views
  • 1 replies
  • 0 likes

Filtering Issues in Playlists

Whenever I try to filter songs by artist, instead of playing the next song by that artist, it is just playing the next song on my playlist/liked songs list. For example, if I filter my playlist/liked songs list by Odesza, and I click on one of their ...

Visitor

Whenever I try to filter songs by artist, instead of playing the next song by that artist, it is just playing the next song on my playlist/liked songs list. For example, if I filter my playlist/liked...

AeroZ

Composer

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Passare da spotify premium a spotify Family

Ciao a tutti, ho recentemente fatto un offerta di 3 mesi a 9,99€ che mi scade il 23/02/2020 ma vorrei passare ad un account premium family e vorrei sapere se avendo ancora a disposizione 2 mesi e mezzo di premium questi li perdo e quindi già dal pros...

Casual Listener

Ciao a tutti, ho recentemente fatto un offerta di 3 mesi a 9,99€ che mi scade il 23/02/2020 ma vorrei passare ad un account premium family e vorrei sapere se avendo ancora a disposizione 2 mesi e mez...

612 Views

0 replies

0 likes

Spotify family
  • 612 Views
  • 0 replies
  • 0 likes

What is the quality when playing downloaded album when I am connected to WiFi

PlanPremiumCountryCanada In Spotify App we have two options to select different quality for online streaming and download. I want to select lower quality for download (smaller size on my device) but I don't want to play this low quality when I am onl...

Casual Listener

Plan Premium Country Canada     In Spotify App we have two options to select different quality for online streaming and download. I want to select lower quality for download (smaller ...

dinomight

Spotify Star

687 Views

3 replies

0 likes

  • 687 Views
  • 3 replies
  • 0 likes

Subscription payment changed from AUS to GBR

Hi I just wanted to find out why for the last 3 months I have been charged an international transaction for my monthly subscription. Instead of being charged $17.99 I am now being charged $18.54 and it's showing up as GBR. Not sure why this has chang...

Casual Listener

Hi  I just wanted to find out why for the last 3 months I have been charged an international transaction for my monthly subscription. Instead of being charged $17.99 I am now being charged $18....

Natasha_B

Casual Listener

2617 Views

1 replies

1 likes

  • 2617 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution What happened to the summaries of Daily Mixes??

Until recently, each of the Daily Mixes shown in My Library also displayed a short summary consisting of two or three of the artists from the mix. That's now gone, so all I have to go on is a "Daily Mix 1," "Daily Mix 2," etc. without any indication ...

Gig Goer

Until recently, each of the Daily Mixes shown in My Library also displayed a short summary consisting of two or three of the artists from the mix.   That's now gone, so all I have to go on is ...

CaptainDubious

Gig Goer

2784 Views

8 replies

2 likes

  • 2784 Views
  • 8 replies
  • 2 likes

Podcast won't show my new episode

So we just started a podcast an our first episode is online. Tuesday we uploaded our second but the episode wont show up on the Spotify page. RSS feed is connected an I even checked it. Podcast is called: de Gamekast and it is hosted via SoundCloud!

Visitor

So we just started a podcast an our first episode is online. Tuesday we uploaded our second but the episode wont show up on the Spotify page. RSS feed is connected an I even checked it.   Podc...

Loreir

Visitor

7943 Views

2 replies

0 likes

podcast
refresh
Upload
  • 7943 Views
  • 2 replies
  • 0 likes

Can't restore my playlist

I can't restore my playlist. I already tried on my account overview but when I select "Restore playlist" option page shows "upstream request timeout" error. I use Spotify Premium on my PC with Windows 10, but error keep poping up on another devices. ...

Regular

I can't restore my playlist. I already tried on my account overview but when I select "Restore playlist" option page shows "upstream request timeout" error.   I use Spotify Premium on my PC wi...

Emilia_8

Community Legend

1900 Views

9 replies

1 likes

Desktop
  • 1900 Views
  • 9 replies
  • 1 likes

Recently played issues, music stops

PlanPremiumCountryUSAOperating SystemAndroid My Question or IssueMy recently played artists section hasn't changed in a few weeks. Despite listening to about 7-8 different playlists in different genres.Also, if I pause my music for too long, it stops...

Casual Listener

Plan Premium Country USA Operating System Android    My Question or Issue My recently played artists section hasn't changed in a few weeks. Despite listening to about 7-8 different ...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

how 'discovery' feature works? has there been any updated info on this in the last year or so?

how 'discovery' feature works? has there been any updated info on this in the last year or so? when does it reset? what time exactly is everything prior to the last couple of hours of reset counted for in the output of the discovery feature?

Casual Listener

how 'discovery' feature works? has there been any updated info on this in the last year or so?   when does it reset? what time exactly   is everything prior to the last couple of hours ...

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
  • 0 likes

Top Portugal 2019

https://open.spotify.com/playlist/45YxFUsZ8Gd6HOE9qxn8Oi?si=0yH7gbBoTzaHnQKi0NtZYA

Regular

https://open.spotify.com/playlist/45YxFUsZ8Gd6HOE9qxn8Oi?si=0yH7gbBoTzaHnQKi0NtZYA

566 Views

0 replies

0 likes

  • 566 Views
  • 0 replies
  • 0 likes

Alexa " I cannot find any music in your library"

Hello I started a free trial of premium because I thought it would be great to voice control my Music while working out at home. I created a play list on my Phone Google Pixel XL no worries all good. starting playing it on my Phone sends it straight ...

Casual Listener

Hello    I started a free trial of premium because I thought it would be great to voice control my Music while working out at home. I created a play list on my Phone Google Pixel XL ...

Castopher

Casual Listener

1062 Views

2 replies

0 likes

a
  • 1062 Views
  • 2 replies
  • 0 likes

Adding music to playlist, not showing up

PlanFreeCountryUSADevicePCOperating SystemWindows 7 My Question or IssueI've added an album to a playlist, but it's not showing up. When I try adding the individual songs, it says they will be a duplicate. I tell it to add them anyway, but they are s...

Visitor

Plan Free Country USA Device PC Operating System Windows 7   My Question or Issue I've added an album to a playlist, but it's not showing up. When I try adding the individual songs, it...

MichaelJerzak

Composer

1128 Views

1 replies

0 likes

  • 1128 Views
  • 1 replies
  • 0 likes

Stuck in shuffle

PlanFreeCountryUnited statesDeviceAndroidOperating Unknown My Question or IssueSo my spotify is stuck in shuffle on everything and the shuffle button is gone all there is, is the life and hide button

Casual Listener

  Plan Free Country United states Device Android Operating  Unknown   My Question or Issue So my spotify is stuck in shuffle on everything and the shuffle button is gone all...

dinomight

Spotify Star

981 Views

3 replies

0 likes

  • 981 Views
  • 3 replies
  • 0 likes

Solved!! "Liked Songs" has disappeared

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy Note8Operating SystemAndroid 9My Question or IssueLiked songs no longer shows under the Your Library tab. It shows in the Home tab but if you press it, the app will crash. I am using the latest andro...

Regular

Plan Premium Country South Africa Device Samsung Galaxy Note8 Operating System Android 9 My Question or Issue Liked songs no longer shows under the Your Library tab. It shows in the Home tab...

ECHLN

Regular

535 Views

2 replies

0 likes

  • 535 Views
  • 2 replies
  • 0 likes

Removing downloaded songs but not delete them

PlanFamilyCountry DeviceHuawei H1611Operating SystemAndroid 6.0.1 My Question or IssueOk, I have read several articles about how to do this, but still can't figure it out! I switched my liked songs to download not thinking of all the space it would t...

Regular

Plan Family Country   Device Huawei H1611 Operating System Android 6.0.1   My Question or Issue Ok, I have read several articles about how to do this, but still can't figure it ou...

Loxer

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Liked songs system

PlanPremiumCountryCzechiaDeviceSamsung Galaxy s10eOperating SystemAndroid QMy Question or IssueHello, I used to shuffle play all saved songs before Spotify changed the system. I usually save albums using "add to my library" function. Unfortunately so...

Newbie

Plan Premium Country Czechia Device Samsung Galaxy s10e Operating System Android Q My Question or Issue Hello, I used to shuffle play all saved songs before Spotify changed the system. I usu...

dinomight

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Solved!! Using Local Files on Android Phone

Yes, I know this question seems to have been asked a thousand times, but the advice that always seems to be offered -- "make sure both devices are connected to the same network and the playlist is set to download on the phone" -- doesn't work. I have...

Casual Listener

Yes, I know this question seems to have been asked a thousand times, but the advice that always seems to be offered -- "make sure both devices are connected to the same network and the playlist is se...

AeroZ

Composer

6209 Views

6 replies

0 likes

  • 6209 Views
  • 6 replies
  • 0 likes